Lighthouse Lodge

1 Alexandra Road, New Brighton, Wirral CH45 0JZ
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9.7 135 Reviews
  • Lighthouse Lodge, Wirral
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Care Provided by Lighthouse Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to an assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Carol Curtis (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (78)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Lighthouse Lodge offers a warm welcome to all relatives visiting their loved ones.


    If advance notice is given, visitors are welcome to use the facilities. Friends and family would like to join their loved ones in the spacious dining room for a meal, or even enjoy a light bite in one of the tea rooms.

    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.

Parking

  • Onsite parking is available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

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Lighthouse Lodge Reviews (135)

9.7

Lighthouse Lodge has a Review Score of 9.7 (9.685) out of 10, based on 25 reviews in the last 2 years.
Over all time Lighthouse Lodge has 135 reviews.

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Reviewer Connection to Lighthouse Lodge
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Total of 135, showing 41-60
Review from A L (Niece of Resident) published on 16 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie has been living here for eighteen months. Every time I visit she always comments on how nice and kind the staff are. Sadly she doesn't participate in any of the activities despite the staff encouragement, but she is well cared for and safe.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for your kind words and for recognising your aunt is well cared for and safe; we strive to provide the best care and feel safe in your own home is very important. The staff are very kind and…read more
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Review from Alexandra K (Daughter of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was my dad's birthday, the staff went above and beyond to make it special for him. They held a party for him, gave him a cake, there were gifts, and one of the staff bought him a balloon. It's these things that make the Lighthouse Lodge a very special place. All the staff take the time to learn about
the residents and develop positive bonds with them.
I have total confidence in the care provided by the Lighthouse Lodge.
I can't recommend them enough.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
We love celebrating birthdays at Lighthouse Lodge! Our chef makes a cake, we have a party and make the day enjoyable and special. The staff see the same residents each day and they do develop positive…read more
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Review from S P (Daughter of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so worried about mum going into a home, but it’s such a comfortable, cheerful and safe place.
The thing I appreciate most is the real genuine care that all the staff give. Nothing is too much trouble for anyone, any queries are dealt with promptly and professionally.
I really feel that all the
staff are like family members to mum and my family too.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
We understand it can be a worrying time when a family member moves into a Care Home. We do everything we can to assist the family and we provide a warm welcome when their relative joins us. The…read more
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Review from S M (Sister of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our sister, who has young onset dementia, has lived at Lighthouse Lodge for over a year now. It is such a relief to us that she is safe. She is well cared for, entertained, given dignity, and she hasn't smiled so much for years. All of this is down to the staff. Individually, and as a team, they are
heroes, and we are so grateful to each and every one. Thank you, the Facebook pictures are so valuable to us too.
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Review from Kevin C (Son-in-law of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Lighthouse Lodge for the last 6-months. She passed away on Monday. I can not praise the home enough for their care before, during and after her passing. We spent a lot of time with her in recent weeks and saw 1st hand the care and attention the staff gave to her. Nothing
was too much bother for them. When we were not there, the staff would come and sit with her. They kept us informed every step of the way, and they were all very thoughtful in looking after us at a very difficult time. Two ladies were amazing in calling us back with any queries we had and prepared us before and after Mum passed. One member of staff was with us at the end, and she treated Mum with such compassion and was amazing with the family. We are so pleased we made the decision to leave Mum in their care when she started to deteriorate, as not only did it mean we could visit, but she could not have got that level of care in the hospital.
The manager and her team do an amazing job.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
It was a pleasure to have your mum-in-law stay with us at Lighthouse Lodge, she was loved by the staff and residents alike. Our staff are very caring and compassionate and it was a privilege for them…read more
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Review from Malcolm R (Husband of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the husband of my wife, who after a hard choice, resides in Lighthouse Lodge.
What can I say?
The manager and the rest of the crew are on the same page, and they look after the residents in a way that seems to be perfect for the day to day running of the home.
No complaints and I know that not
just my wife and all the residents look really happy.
Well done, guys.
From a happy Yorkshire man.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
We are so glad you chose Lighthouse Lodge. It is clear your wife very much enjoys residing here and it is lovely that you have noticed how happy the other residents are too. The care home manager and…read more
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Review from Colin R (Son of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Lighthouse Lodge since February 2021. She is well cared for, treated with dignity and kindness and loves the amazing views over across the river. Whilst it wasn't an easy decision to move Mum into care, the support that we've received from everyone at the home has reassured
me that it was the right thing to do.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for making the decision to move your mum into Lighthouse Lodge, we are very pleased to have her stay here. Thank you also for acknowledging your mum is well cared for, treated with dignity…read more
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Review from Henry G (Nephew of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is a resident at Lighthouse Lodge, and I can not speak highly enough of the care she receives.
The staff are caring, and the accommodation, lounge etc is excellent. Nothing is a bother, and all her physical and medical needs are met to the highest standards.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for your lovely review. We are very pleased that your aunt's physical and medical needs are met to the highest standards. Our staff's standards are high in all they do and we are happy this…read more
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Review from Eileen H (Friend of Resident) published on 11 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Residents are always put first in terms of care and well being. The manager is very hands-on and ensures that her staff are highly professional, sincere and demonstrate empathy at all times.


We had to remove my friend at short notice last December 2020 due to the bad performance of a previous care

home on the Wirral and Lighthouse stepped up to the brief and in fact, my friend's health and well being has improved 100%


In respect of activities and rooms, this cannot be totally recorded due to Covid, however, the photographs provided by the home in respect of the activities are exceptional.

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Review from John W (Brother of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lighthouse Lodge fulfills all of my brother's needs. All his carers are very friendly and kind and he looks upon them as his friend and mates. I'm very happy that he is in a first class care home and so are all of his family.
Reply from Jo Cookson, Manager at Lighthouse Lodge
Thank you John for your feedback. We always strive for the best so receiving feedback like this is great for everyone.
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Review from Susan H (Daughter of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff treat all residents with respect and outstanding kindness and are very professional at all times under very difficult circumstances and are an example to their professionalism and we can't recommend them more highly. Thank you for everything.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for your kind review. Our staff are so happy that you have acknowledged how kind and professional they are. They work very hard and to receive such lovely feedback and know they are…read more
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Review from D P (Daughter of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Good facilities and food. However, teeth are not always cleaned. Hair is often not brushed. At times mother was not dressed correctly so has been cold. Their communication to relatives is not great: I'm saying the same thing to staff repeatedly with them not following my requests. Clothes were lost
by laundry (no underwear or socks in her drawers) and mother wearing other residents' clothes which have another person's name in them. Natural to expect these things are attended to when paying almost £1000 per week.
Reply from Jo Cookson, Manager at Lighthouse Lodge
Thank you for your review. I am very sorry you feel there are areas within the Home you are not satisfied with. I am more than happy to meet with you to discuss the concerns you have. I am sorry you…read more
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Review from Deborah D (Daughter of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum made the difficult decision to move into permanent care in August 2020 and decided that The Lighthouse was the place for her after a previous respite stay.
I was understandably anxious as we were in the throws of lockdowns and isolation. I can say with absolute confidence that my mum could
not have been in better hands! She has been so well cared for and has had the absolute best experience in the past eighteen months. The staff have been incredible...I have been frequently moved to tears by the times they have gone way above and beyond their jobs to give such wonderful care to the residents. My mum says the team are like family and I feel so lucky to have her safe and happy in such a fabulous environment.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for your fantastic review, our staff will be thrilled to receive such lovely feedback and know they are appreciated for the "wonderful" care they provide. It can be a difficult decision to…read more
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Review from C R (Daughter of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had the most amazing care when he was in respite at Lighthouse Lodge.


We as a family were so upset having to put dad in care and were not sure of what to expect the staff were amazing they helped dad settle in but also helped us as a family. They were on hand to help with any questions or

concerns we may have.


The ground floor unit was safe to clean and gave dad the flexibility to either stay in his room or roam around. We as a family are so grateful to the team for the support and help they gave us throughout dad's stay and we would not hesitate to recommend them to anybody thinking of using them.

Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for your very kind review, it will give our staff a real boost to know how much you appreciate their hard work and the care they showed to your dad. We loved having him stay with us and we…read more
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Review from J O (Daughter of Resident) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was a resident for a temporary period and as a family, we couldn't have been more pleased with the care love, and respect shown to dad. We as a family also felt fully supported by all the staff.
Reply from Jo Cookson, Manager at Lighthouse Lodge
Thank you for your positive feedback. I hope your dad is well. I will pass on your kind comments to the team.
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Review from C H (Niece of Resident) published on 14 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very worried about my uncle and leaving him in the care of other people. My worries have been eased as every aspect of the Lodge is excellent. I don't know what more to say, only a 'big thank you to everybody'. Nothing ever seems too much trouble. Great team of people. 'Thank you again'.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for your kind review. It is a pleasure to have your uncle stay with us, and it is lovely to see how well he has settled in. It can be a worrying time when considering a care home placement…read more
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Review from Terence H (Relative of Resident) published on 30 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we walked into Lighthouse Lodge looking for a home to place my relative we knew we did not have to look anywhere else.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
Thank you for your kind words. We always provide a warm welcome at Lighthouse Lodge and we are glad you felt you didn't have to look anywhere else after visiting. Our staff are very friendly and can…read more
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Review from Margaret E (Private Carer of Resident) published on 28 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a Welfare carer, I required emergency respite care for a client I was caring for. I contacted several care homes and the response, caring nature and helpful attitude was the decision maker.
From the moment of admission, the care was outstanding the staff caring and kind, and a level of helpfulness
I actually forget existed.
I am a registered nurse and have very high standards when placing clients, I am delighted with not only the care but the progress made by the client.


Food superb and communication and feedback excellent. All staff were wonderful, I dealt with the manager, could not have been more helpful, and a senior carer who was outstanding in every way.
The staff are very well trained and I observed all patients being treated kindly and with dignity.
The home was spotlessly clean and the day rooms beautiful with a sea/river view.
In terms of value for money it was outstanding.


All who visited commented on what a lovely care home it was.

Reply from Jo Cookson, Manager at Lighthouse Lodge
What a wonderful review! Thank you so much for your kind words. All the team will be thrilled to receive such positive feedback at these tough times as they all try so hard every day. We do hope to…read more
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Review from Christine M (Daughter of Resident) published on 21 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum moved into Lighthouse Lodge in early August 2021, initially on a trial, then becoming permanent.
The purpose-built building is modern and bright. Mum’s room is comfortable with an en-suite bathroom and a wonderful view. The dining room is friendly with ample food and choice. The lounges are
inviting and comfortable.
But what really makes Lighthouse Lodge such a special place is its staff. From the first moment, we were blown away by the friendliness and the quality of care shown to mum by every member of staff. She was immediately made so welcome and at home.
We also feel very welcome and can visit any time, even bringing dogs! Mum celebrated her 92nd birthday recently. We organised a buffet in the lovely lounge to celebrate together - with sherry, of course! The staff could not do enough for us.
Mum loves conversation; meal-times are special as she chats with residents and staff
We feel so happy and reassured that mum is settled, comfortable, safe, and well-cared for.
Reply from Beverley Favager, Lodge Service Advisor at Lighthouse Lodge
What a lovely review, thank you so much! We will pass your kind words to our hardworking staff; they always aim to provide high-quality care and make our residents feel very welcome. It will give…read more
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Review from Peter J (Son of Resident) published on 19 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our 86 year old mum was not in the best of health after a short stay in hospital. The care and attention and friendliness of the Lighthouse Lodge staff - especially the third floor (Perch Rock) was second to none in helping our mum regain a level of health and independence. A heartfelt thanks to all.
Reply from Jo Cookson, Manager at Lighthouse Lodge
Thank you for your lovely review I will pass it on to the team they all work so hard to ensure that our residents are happy in their home.
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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Lighthouse Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.685 for Lighthouse Lodge is calculated as follows: ( (220 Excellents x 5) + (62 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 295 Ratings = 4.685
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lighthouse Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

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