Lighthouse Lodge

1 Alexandra Road, New Brighton, Wirral CH45 0JZ
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9.7 135 Reviews
  • Lighthouse Lodge, Wirral
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Care Provided by Lighthouse Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to an assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Carol Curtis (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (78)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Lighthouse Lodge offers a warm welcome to all relatives visiting their loved ones.


    If advance notice is given, visitors are welcome to use the facilities. Friends and family would like to join their loved ones in the spacious dining room for a meal, or even enjoy a light bite in one of the tea rooms.

    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.

Parking

  • Onsite parking is available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

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Lighthouse Lodge Reviews (135)

9.7

Lighthouse Lodge has a Review Score of 9.7 (9.685) out of 10, based on 25 reviews in the last 2 years.
Over all time Lighthouse Lodge has 135 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lighthouse Lodge
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Total of 135, showing 61-80
Review from Julie H (Daughter of Resident) published on 19 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was a very difficult decision for me to make. From the very first visit, I was impressed and reassured by the professional and caring attitude of the staff here. My mother's health is declining and the staff have been responsive to her needs and displayed great kindness. I am now reassured that
she is receiving the best of care, for that I am grateful.
Also to mention that this place is scrupulously clean and the food excellent.
Reply from Jo Cookson, Manager at Lighthouse Lodge
Thank you for your review. Our team always go above and beyond to ensure that all our residents are well cared for. I am happy that you are reassured about your decision to place your mum here and you…read more
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Review from J G (Wife of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has recently had a week's respite at Lighthouse Lodge. Could not fault the care and support from the staff - excellent.
Reply from Jo Cookson, Manager at Lighthouse Lodge
Thanks, J G, for your lovely review. I am glad that your husband was happy with his stay with us. We look forward to seeing you both again soon.
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Review from Kathy E (Sister of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a visit to my brother, I was highly impressed with the cleanliness and the standard of care my brother has received. Friendly staff and relaxed atmosphere. I would highly recommend this care home!
Reply from Susan Derby, Business Development Manager at Lighthouse Lodge
Thank you for your kind words. It's so nice to read and share with all staff. We are incredibly proud of all staff at Lighthouse Lodge, and so happy that your brother is comfortable being here with…read more
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Review from Lesley P (Daughter of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has advanced Alzheimer's Disease and has been at Lighthouse Lodge since November, 2020. I live in the United States, so I have never visited the facility. As a result of an emergency, I was able to place my mother, with help from close family, from the other side of the world because the staff
were wonderful and receptive to the circumstances. The care she receives is outstanding. Everyone is friendly and loving and I always get the sense of genuine caring for the residents. Although I'm so far away, there is a system where I can have a video call with my mother every week. She is unable to use a phone, but she can see me on her television in her room. It works really well! Photos of fun activities are displayed on Facebook. The facility is beautiful and the food looks delicious. The most important thing is that my mother is happy there and I have the peace of mind knowing that she is so well cared for. I highly recommend Lighthouse Lodge!
Reply from Jo Cookson, Manager at Lighthouse Lodge
Thank you, Lesley, your mum has settled in really well with us. I am glad that you are happy with the care as the team are fantastic and go above and beyond for our residents. We look forward to more…read more
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Review from Kathleen K (Wife of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Making the decision to put my husband into full-time care was a very difficult one. The management was fantastic. She was empathic, supportive and very informative. I could not have asked for more. My husband has thrived since being at the Lighthouse Lodge, and it was the right decision for him to become
a permanent resident.
Thank you to the manager and her staff.
Reply from Susan Derby, Business Development Manager at Lighthouse Lodge
Many thanks for your wonderful review. We are dedicated to the care and happiness of our residents. Your recognition of our efforts in caring for your husband is very much appreciated.

We do this…read more
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Review from David D (Nephew of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been living at Lighthouse Lodge for just over two years now, the care she has received during this period has been wonderful. All staff have been so kind and caring. When we were able, I used to love to visit, not only my aunt, but also enjoy the other residents and staff also. Let's hope
we can get back to normal again soon. During this lockdown period the staff have kept me informed regarding my aunt's welfare! I can't thank them enough!
Reply from Susan Derby, Business Development Manager at Lighthouse Lodge
Thank you for your lovely review, on behalf of your aunt and yes the staff are second to none. We always ensure that the resident safety and security are our primary requisite and they are all happy.…read more
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Review from Paul M (Nephew of Resident) published on 21 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a quality home in terms of care and support for residents and their families. I have remained a weekly visitor since my aunt was admitted. The only alterations to that schedule were during the time of lockdown restrictions. I have maximised the visit arrangements made during that time. Screen
visits are highly organised. Booking by telephone is easy. I have been able to build up a rapport with the house and front-of-house staff. My single concern is to ensure that as a blood relative of my aunt, my name is firmly secure as a contactable relative if needed. This was a firm request. This had not been attended to in the early stages. I am not an LPA because that position has been allocated to a non-family member, related only to the pre-deceased husband of my aunt. I am hoping that the request has been rectified. It is always a joy to visit Lighthouse Lodge.
Reply from Jo Cookson, Manager at Lighthouse Lodge
Thanks for your kind comments Paul I will pass them on to the team. With regards to your contact details, they are on file so they will contact you if needed.
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Review from Mary H (Daughter of Resident) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant home to visit and staff welcoming and caring at all times.
The home lovely views over the river and train station.
Plenty of activities to entertain residents always.
Reply from Susan Derby, Business Development Manager at Lighthouse Lodge
Thank you, Mary, for taking the time to review our wonderful Lodge, oh yes and the views are outstanding. With this sunny weather, it is lovely to be out in the garden or on the roof terrace, where…read more
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Review from D A (Husband of Resident) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always welcomed, home is modern and well planned, staff present a well drilled approach.
Reply from Susan Derby, Business Development Manager at Lighthouse Lodge
Thank you for your review. The team have worked so hard during a very difficult 12 months but, they have continued to be dedicated, motivated and positive for their residents.

Our Lodge is 2nd to…read more
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Review from Linda D (Sister of Resident) published on 18 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has dementia but, at 61, is really young. When it became impossible for her to continue to live alone the family searched for somewhere that would not only cater for her individual needs but also keep her stimulated. Even although covid restrictions have prevented us from normal relaxed visits
we can see from past social media posts that families are usually welcomed and encouraged to integrate with the Lighthouse family and attend the many fun days they have. My sister is thriving at Lighthouse, the staff are wonderful and professional and the brilliant program of activities keeps residents stimulated. It’s lovely to see daily posts and photos on FaceBook.
Reply from Jo Cookson, Manager at Lighthouse Lodge
Thanks so much, Linda we are happy that your sister has settled with us and look forward to all the fun times to be had with families involved now restrictions are easing. I will pass on your comments…read more
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Review from S W (Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far so good!!
Reply from Susan Derby, Business Development Manager at Lighthouse Lodge
The whole of the Lighthouse Lodge team wish to thank you for the privilege of looking after and spoiling you with all that is on offer here.

Good food, good activities, good company, and beautiful…read more
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Review from Jen K (Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After one year I still feel this is the best place for me to be. Staff are calm, well and occupied and have helped to keep in touch with family whenever possible.
I know and appreciate the staff.
The perfect place.
Reply from Susan Derby, Business Development Manager at Lighthouse Lodge
We are pleased to hear you are happy in our lovely Lighthouse Lodge. As the saying goes "Oh I do like to be beside the seaside" and you couldn't be nearer. Pity we can't dip our toes in the water…read more
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Review from David T (Son of Resident) published on 5 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my dad moved into Lighthouse Lodge he has improved in all aspects, no fall and been well cared for.
Reply from Susan Derby, Business Development Manager at Lighthouse Lodge
Thank you, David, for your review of our lovely home from home, Lighthouse Lodge. We are so very proud of what we achieve here with all of our residents and it gives us great pleasure. The staff are…read more
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Review from Christopher M (Son-in-law of Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law has been a resident at Lighthouse Lodge for about 18 months now. He is 99 years old and from day one, I was impressed with the all round professionalism of the staff and management, especially the registered manager. The care staff show such respect for the residents and families keeping
the resident's dignity intact with a heartfelt empathy for them. Nothing is too much trouble and their one to one skills are superb! They keep residents spirits up at all times, which for everyone this year must not have been easy with very little contact with the family. I would thoroughly recommend Lighthouse Lodge to anyone considering finding somewhere for their loved ones in their autumn years.
Reply from Jo Cookson, Manager at Lighthouse Lodge
Thank you so much for your kind words, It means so much to the staff to get positive feedback from families. We are looking forward to the festivities with all our Residents.
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Review from D M (Son of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Lighthouse Lodge is a very well presented purpose-built facility. Mum has been in both nursing and residential care. On-site facilities and activities are regular and varied. The one failing, in my opinion, is the standard of some of the staff. Some are excellent, especially the activity workers but
unfortunately, some of the care staff are well below what is expected. Maybe with a recent change of manager, this will change.
Reply from Jo Cookson, Registered Home Manager at Lighthouse Lodge
Thank you for your review and I will pass on your comments to the staff as they do go above and beyond for our residents and have worked extremely hard throughout Covid-19.
I would like to discuss…read more
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Review from Sally M (Daughter of Resident) published on 31 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Lighthouse Lodge for a year now and we are all delighted with the care she has received. The facility is beautiful and the staff are so caring. Mum struggled for two years with in-home care due to dementia and other mental health issues and in the end, there was no alternative but
to move her to full-time care. I certainly wish we had been able to take Mum to Lighthouse Lodge earlier, her mental health has stabilised, she is so much healthier and happier now. As my brother and I live overseas it is difficult to stay in touch but staff regularly post pictures and video updates of all the activities they have every day - looks like everyone is having fun and is happy. The staff also initiate face time calls with Mum and I, which is really lovely.
Thanks so much to all of the Team for taking care of Mum, we know it can’t be easy especially in these challenging times.
Reply from Susan Derby, Business Development Manager at Lighthouse Lodge
Hello Sally, thanks so much for your lovely review. So glad you are happy with the care that your mother is getting from our fabulous staff. She has indeed blossomed. As you say, the facilities are…read more
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Review from Don H (Son of Resident) published on 22 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Lighthouse Lodge in early June as she was struggling at home. She settled in very quickly. The staff were brilliant with her and looked after her very well. There were various activities available each day that she joined in with and it was very helpful to my Dad to be able to talk
to her regularly on FaceTime and to see the pictures of her on Facebook.
I would not hesitate to recommend Lighthouse Lodge to any family considering care for their loved ones.
Reply from Susan Derby, Lodge Relations Manager at Lighthouse Lodge
Thank you very much for your lovely review, and so glad mum enjoyed herself with us. During this difficult time, we have been encouraging staff, residents and their families to chat and keep a…read more
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Review from Racheal W (Daughter of Resident) published on 15 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not be more grateful for the care and compassion all of the staff that my mother and myself have been involved with have shown throughout. The staff have been so thoughtful and caring towards my mother (and myself). A very considerate and caring team.
Reply from Susan Derby, Lodge Relations Manager at Lighthouse Lodge
Thank you for taking the time to put on a review of our wonderful Lodge & staff. We have all tried to "keep in touch" through these times, and put families' minds at ease. Staff have kept the…read more
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Review from Chris (Son of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum became a permanent resident of Lighthouse Lodge last October. From the very first day the staff were kind and caring and all of them made every effort to help her settle in quickly.
On June 7th Mum reached 100 years of age and despite the constraints of the Covid-19 lockdown the staff made
the day a very memorable one: A ‘royal’ procession’ down her corridor, with fellow residents forming a guard of honour, to the brightly decorated lounge full of balloons and banners. Lovely food including an amazing birthday cake plus a spot of alcohol! The staff spent time making sure she could Facetime her grand and great grand children and patiently read out her birthday cards to her. They also made us comfortable outside the window of the Foyer so that we could spend a couple of hours celebrating the memorable day with her. We believe the day ended with Karaoke in the Lounge! What outstanding carers Lighthouse lodge have. You could do no better!
Reply from Susan Derby, Lodge Relations Manager at Lighthouse Lodge
Thanks for your kind words Chris and family, times have not been easy, but as the pictures and videos proved, a wonderful time on her birthday was had. Not only by herself but all of the residents…read more
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Review from Adrian N (Son of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad suffered a second stroke on 28th February 2020 and on 27 March 2020 he was moved to Lighthouse Lodge from the Acute Stroke Unit at hospital at quite short notice (less than 24 hours). Because of the lockdown, neither I nor my sister was able to visit beforehand. We did have the opportunity of
reading the very good reviews and, because there was no alternative, had to keep our fingers firmly crossed.
As it has turned out Dad`s move to Lighthouse Lodge (the day before my birthday) has been the best "birthday present" that I have ever enjoyed. The staff have looked after him brilliantly and he is clearly enjoying every day with them. In a conversation with him earlier this week he described one of his carers as "a lovely young lady" and that is clearly what she is. I am looking forward to a visit, once permitted, but for the moment have to give the Lodge ten out of ten for their efforts and their kindness to Dad to date.
Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge
Thank you for taking the time to review Lighthouse Lodge. It has been a difficult time everywhere. I can only say that our staff go the extra mile to make sure the residents love their lives.
Having…read more
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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Lighthouse Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.685 for Lighthouse Lodge is calculated as follows: ( (220 Excellents x 5) + (62 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 295 Ratings = 4.685
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lighthouse Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

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