Lighthouse Lodge

1 Alexandra Road, New Brighton, Wirral CH45 0JZ
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9.7 135 Reviews
  • Lighthouse Lodge, Wirral
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Care Provided by Lighthouse Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to an assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Carol Curtis (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2018
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (78)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Lighthouse Lodge offers a warm welcome to all relatives visiting their loved ones.


    If advance notice is given, visitors are welcome to use the facilities. Friends and family would like to join their loved ones in the spacious dining room for a meal, or even enjoy a light bite in one of the tea rooms.

    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.

Parking

  • Onsite parking is available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

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Lighthouse Lodge Reviews (135)

9.7

Lighthouse Lodge has a Review Score of 9.7 (9.685) out of 10, based on 25 reviews in the last 2 years.
Over all time Lighthouse Lodge has 135 reviews.

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Reviewer Connection to Lighthouse Lodge
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Total of 135, showing 101-120
Review from Ann L (Sister-in-law of Resident) published on 18 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very satisfied with the care given to my brother in law who is resident at the Lighthouse Lodge. He is looked after well and appears comfortable in his surroundings.
Staff always helpful and cheerful.
Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge
Thank you Ann for your review, we regard Lighthouse Lodge as a “home from home” the staff are handpicked and second to none. There is ongoing training with all, so they are all well versed in all…read more
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Review from Robert Y (Son of Resident) published on 18 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My heartfelt thanks to all the staff and residents for looking after my father during his first-ever care home stay. The care and residents community and surroundings were wonderful, and I felt his well being improved each day. It was more like rest, relaxation and recharging care for him and his visitors.
Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge
Thank you so much for your kind words Rob, I said goodbye to your father as he left following his “holiday” with us and he said he would be back. I know how much he enjoyed his stay with us and we…read more
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Review from Jason D (Respite Resident) published on 3 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to compliment you on your excellent medical staff who really helped me during a period of being unwell. All staff so helpful and nothing is too much for any of the staff, everyone has been most helpful in making me realise I want to become a permanent resident.
Food, company, activities
everything is top notch. Thanks everyone.
Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge
Thank you for your lovely comments and you are most welcome, glad you are enjoying the hospitality and care here. Our staff are hand picked and of the best that we could find. We aim to please at…read more
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Review from Jayne H (Wife of Resident) published on 1 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My darling husband who suffers from young-onset dementia spent a week's respite in the lovely Lighthouse Lodge in New Brighton while I had a much-needed break. Everything about this place is excellent. It is brand new and in a great location overlooking the estuary from the terrace and the upper floors.
It is very well equipped, the décor is beautiful, it is light and airy. The food is brilliant. The residents all seem happy and content. The place is safe and secure. The activities for residents are superb. But the very best thing about it is the caring and well-trained staff. I believe they have genuine love and concern for their residents and their kindness to the relatives is so much appreciated. I cannot praise them highly enough. Using a care home for my husband even for a short respite stay is a huge emotional step for me and it is such a benefit to my mental health and peace of mind to know that this lovely facility is there to look after him when I need it.
Reply from Susan Derby, Home Relations Manager at Lighthouse Lodge
It was a pleasure to care for your husband at Lighthouse Lodge Jayne, he is a lovely gentleman and a joy to be with. We tried to encourage him to join in all the activities that took place, there is…read more
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Review from D D (Nephew of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt moved into Lighthouse Lodge during March from a previous care home. She settled in with ease, thanks to the management and administration the move was free of stress!
The staff are all lovely caring people and I am so glad I made the decision to move her into Lighthouse Lodge!
Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge
We are so pleased that your aunt is now settled here at Lighthouse Lodge, and know that you all enjoy the entertainment and activities here. It is wonderful to see family and friends of our residents…read more
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Review from M B (Son of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are extremely friendly and supportive to residents.
The Lodge is very clean and warm.
Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge
Thank you for your kind comments, we aim to please in all aspects and make Lighthouse Lodge a home from home.

The staff are exceptional, no problem too small or large, and indeed the home is…read more
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Review from Alison R (Daughter of Resident) published on 11 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Chose this beautiful, stylish purpose-built home for mum as loved the space it provided, the environment and ethos it advertised-the right place for mum after 6 weeks in the hospital, and increasing independence problems caused by Alzheimer's. This was to be her lovely home for the rest of her life.
We weren't to know this would only be 10 days
The care and love shown to mum, whom they had barely got to know, was exceptional. When she was ill, all was sorted, we were kept fully informed and went home knowing mum has looked after. When the end of life care was suddenly upon us, they didn't hesitate to reassure us they were happy to care for her. What I hadn't expected was not only did mum receive fabulous care, but we did. Nothing was too much trouble- advice, food and drink, checking on mum and us, having a chat and laugh and we could hear the on-going positive care with other residents.
Truly an amazing and outstanding home- just sad our relationship with them was so short-lived, Thank you x
Reply from Kerry Winstanley, Home Manager at Lighthouse Lodge
Thank you so much, Alison, for your very positive review, it was a pleasure to care for your lovely mum, like you, I just wish it had been for longer. I am very proud of my staff and the care they…read more
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Review from Sharon P (Daughter of Resident) published on 25 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved to Lighthouse Lodge from another care home. We are delighted with the care and attention that both my parents receive here. The staff are very attentive and are always pleasant and polite with my parents and my sisters and I.
I now have peace of mind knowing that they are being cared
for as they should be. The fact that the building is light and airy with beautiful furnishings is an added bonus!
Reply from Kerry Winstanley, Home Manager at Lighthouse Lodge
Thank you for your very positive review, I am very pleased that your mum and dad have settled so well. I am very proud of the environment on offer at Lighthouse Lodge and of my wonderful, caring staff…read more
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Review from Joanne C (Daughter of Resident) published on 12 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I are extremely grateful to all the staff at Lighthouse Lodge for the wonderful treatment and care given to my Dad during his two-week respite stay. It was such a relief for us all to know that he was treated with such dignity and respect. This was a difficult time for all of us and we
would like to thank all the staff for showing such kindness, not just to my Dad but also my Mum, myself and all family and friends. Everyone at Lighthouse Lodge was so professional, supportive and responsive and provided such a welcoming community feel. It was lovely to be able to call and speak to Dad and to see him enjoying the entertainment provided.
We will certainly keep in touch with the Lodge and would be very happy for Dad to stay there again in the future.
Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge
We here at Lighthouse Lodge are so happy that your father enjoyed his stay here with us. I know it gave your mum great comfort to know he was being so well taken care of, and the fun he had whilst…read more
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Review from Guy B (Son of Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been extremely well cared for since her arrival at Lighthouse Lodge. Rather than rely on written information, the manager and staff have taken the trouble to get used to her needs, likes, dislikes, and other characteristics by close personal attention and regular contact with me. The atmosphere
is informal and friendly, staff are always ready to talk to me and the design and layout of the building are outstanding. It is early days but my initial impressions are all extremely favourable.
Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge
Thank you for your lovely review. Lighthouse Lodge is a very happy friendly place to live and work. There is a very clear strong bond between residents and staff here and the staff have all been…read more
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Review from Tim N (Son of Resident) published on 5 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We transferred my Mum to the Lighthouse two weeks ago after she had suffered a week in a thoroughly unsatisfactory local 'care 'home. This is the first time I have ever been involved in searching for a care home and have quickly realised it can be a bit of a lottery which can be extremely distressing
if you're unlucky. Lighthouse Lodge is spotlessly clean, bright, airy and welcoming. Without exception, the staff could not be more friendly and attentive, not only to my Mum but her visitors too. It's such a relief to walk out after every visit feeling completely confident that my mum is happy and could not be receiving better care; such a contrast to the concern and anxiety I felt at the previous home. Great view over the Mersey too - think we've been lucky this time.
Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge
We are so glad that at last, you have found THE best place for your mum, it can be so difficult to go through the process of searching for a care home, but so glad that Lighthouse Lodge is the one you…read more
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Review from K H (Niece of Resident) published on 4 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family could not have found a better place for our Uncle to call 'home'. We were worried about letting go of the reins initially as we have always been so hands-on with his support and care. However, we knew immediately from our own assessment of the Lodge and of the staff, along with our Uncle's
feedback that he could not be in safer hands. The staff are absolutely brilliant, really professional and caring. They have taken the time and trouble to really get to know our Uncle and to gear their care, his dietary requirements and preferred activities to his individual needs. In the process, they have given us total peace of mind. The staff are very good at communicating and keeping us in the loop. The home is furnished and decorated to a very high spec, but most importantly the specification has been carried out with the residents in mind i.e dementia friendly signs, specific lighting and taps etc. Everything has been thought of to ensure residents are happy, healthy and safe.
Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge
Thank you for your lovely review, we know how difficult it is for families to make the decision to bring their family member into a care home setting but we are so glad you made that one and came to…read more
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Review from Alex W (Son-in-law of Resident) published on 4 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother in law has been a resident of Lighthouse Lodge for four weeks. Lighthouse Lodge is an ultra smart, purpose-built care home, with wonderful views overlooking the river Mersey. The outstanding facilities are equally matched by the outstanding care provided by the staff. From the management team,
through to the whole of the healthcare and catering staff, nothing is ever too much trouble for residents and family alike. Lighthouse Lodge has raised the bar for standards of care in the UK and has quickly become a sanctuary of care and kindness for its fortunate residents. Thank you all for everything you are doing for my Mum in Law.
Reply from Kerry Winstanley, Home Manager at Lighthouse Lodge
Thank you for your lovely review, at Lighthouse Lodge we pride ourselves on delivering person-centred care to our residents, I am so happy that your mum-in-law has settled in well. I look forward to…read more
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Review from Christine N (Daughter of Resident) published on 31 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since arriving at Lighthouse Lodge my mother has been given exemplary care. A home depends on the quality of its staff and here they are caring, very friendly and really helpful. They all go out of their way to make mum comfortable and to feel at home. She has settled in quickly and I have absolute
confidence that she is being looked after well and kindly. The staff seem to work really well as a team and appear to get on well together so I do hope that they will stay. Visitors are welcomed and made to feel at home.


The building is new and is very well laid out with clean, pleasant and spacious rooms and very nicely decorated common areas. The lounge on the top floor has a wonderful view of the river Mersey. I don’t live locally so I’m particularly happy to leave mum in a place in which I know she will be safe and well looked after and surrounded by cheerful staff who feel like friends. Highly recommended.
The food is delicious and that the care taken with medical needs is excellent.

Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge
Thank you so much for your lovely review, we all agree that the staff here are fantastic and we all truly appreciate the hard work they put in to make our residents and families happy. The home, as…read more
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Review from Ann B (Friend of Resident) published on 31 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my friend there and it is a very nice place. Well decorated and lovely furnishings. Had tea and cakes and they were lovely, my friend enjoys activities which there seemed to be plenty. I don't come that often but when I have it is like a home from home.
Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge
It is lovely to hear you had a nice time here at Lighthouse Lodge with your friend. We aim to make everyone welcome. You must call again to enjoy one of our special afternoon teas. Thanks for…read more
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Review from Alan H (Husband of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looked after my wife excellently, better than a five-star hotel.
Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge
Thank you for your lovely comments, we indeed strive to help everyone enjoy their time with us, 5 star we definitely are.

Hope you both visit us soon, thanks again.
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Review from Mary H (Respite Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed my stay at Lighthouse Lodge. Everyone has been lovely. Food is excellent and lots of activities and fun.
Reply from Susan Derby, Home Relations Co-ordinator at Lighthouse Lodge
We are so glad you enjoyed your stay here at Lighthouse Lodge, we do have a lot of activities and happy that they are so much fun for you. There are plenty more to come, please return to our Community…read more
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Review from S W (Daughter of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is early days yet but so far mum has been made to feel special and has been encouraged to settle into Lighthouse Lodge. The staff have been super and nothing seems too much for them to do to ensure mum is comfortable.
Family and friends are always made very welcome.
I feel sure that we could not
have found a better care home than Lighthouse Lodge. Although it is new, the staff have blended into a happy, helpful team, who all work together.
Reply from Susan Derby, Home Relations Co-ordinnator at Lighthouse Lodge
We are happy that mum is settled in our lovely home, Light House Lodge. The staff are all wonderful, helpful and highly skilled in extending the best of care for all of our residents. We welcome all…read more
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Review from Christine W (Sister of Resident) published on 18 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident in Lighthouse Lodge since November 2018, it is a wonderful place. The staff are very attentive and caring and always available to help and advise. The facilities and standard of care is second to none. The building is new and all finishes have been completed to a high
standard. All the furniture is of good quality and nothing has been scrimped on, only the best has been provided. The location is good and I am looking forward to the summer so we can take nice walks along the seafront. The atmosphere is very homely and warm and you are made to feel welcome by all the staff when we visit. 5-star care and facilities and I would recommend it.
Reply from Susan Derby, Home Relations Co-ordinnator at Lighthouse Lodge
Thank you so much for your lovely review, Light House Lodge is indeed in such a fantastic position, with the seafront just a few steps away. Magnificent views from both our Celebration room & roof…read more
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Review from Roy W (Resident) assisted by family/friend published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very high standard of service.
Pleased to be part of this community.
Reply from Susan Derby, Home Relations Co-ordinnator at Lighthouse Lodge
Thank you for your review Light House Lodge is indeed a wonderful home from home for all of our residents. Lots of activities which do include the residents and integrate with the local community of…read more
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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Lighthouse Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.685 for Lighthouse Lodge is calculated as follows: ( (220 Excellents x 5) + (62 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 295 Ratings = 4.685
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lighthouse Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

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