Bothwell Castle

Couple of lovely family celebrations and the surroundings are beautiful.

My mother moved into Bothwell Castle Care Home at the end of August and initially was not very settled. The staff worked hard to try and put her at ease and get to know her likes and dislikes and kept in touch with me regularly to update me during what was a difficult period. My mother has, as a result, settled well and now wants to sit in the living room, obviously feeling comfortable in the company of the staff and other residents. I have continued to be reassured by the ongoing care and attention she receives. She has started to eat more enthusiastically now that the staff are more aware of the foods she prefers. All in all, I am satisfied with the care my mum is receiving. She seems as happy as I could expect her to be, given she has dementia and in care.

When they host a party, they give the full works.

Anything as a family we ask, the staff always ensure this is followed up. The only thing I feel there could be more interaction with activities on the first floor as this is what suits my gran's personality.

It was such a treat to hear my mum's laughter.

Mum has really settled into Bothwell Caelte. She loves all the entertainment - they have about twice a week. The staff are brilliant, they are so friendly and there to help if and when we need them.

Agency staff is a concern, especially at weekends. Hopefully, this will improve with additional members of staff in the future.

My sister moved back to Scotland from Australia to be near to family. She has been diagnosed with mixed dementia and had no family left in Australia. She moved into Bothwell Castle in April and the staff have made her and all her family very comfortable. They have made sure she is safe and consulted with the family if any concerns. The staff are excellent and can't do enough to help my sister and family.

It is peace of mind that our sister is in a secure, safe, happy and compassionate environment.

All the staff have been kind and helpful from the start and nice to see the friendly welcome that my sister received and the reassurance that they have given her to help her to settle into her new surroundings. The home has provided regular updates on my sister's health and well-being and the communication from the local surgery was excellent. The members of her family who have visited her have all been impressed by the high levels of care and attention so far to my sister and her visitors.

I have found all staff and managers very friendly, helpful and professional. I live down south and the staff keep me updated with any illnesses and problems that occur. The home is kept immaculate and is beautifully furnished.

The care given to my mother has been good; however, the communication has been very poor. Our family have been unaware of certain significant changes to my mother's care as well as her general health and well-being due to this lack of communication.

Always greeted by a friendly face from the minute you get into the care home. Staff are always very helpful, very attentive and always willing to help in any way they can. We are so pleased we picked this care home for my mother-in-law and would defiantly recommend it.

My relative has been a resident within Bothwell Castle through the covid pandemic and although there were positive cases within the home, did not contract covid. Guidelines were strictly adhered to, but with their compassionate approach, the home dealt with the pandemic in a very considered way. There has been a high turnover of staff and management with agency staff introduced, however, with new additional staff being introduced, positive changes are already noticeable. Family are regularly kept up to date and family meetings show transparency and responsibility. The staff go over and beyond and it's very much noticed and appreciated. Keep up the good work and well done.

Bothwell Castle has always strived to fulfil clients'/residents' needs. Staff continue to take on board family's views and opinions. Lately, even more so as management has changed. Family are welcome to approach staff and are heard.

The surroundings are luxurious, but the care needs to improve to meet that standard. The menu and food offered also fluctuate in standard.

The staff at Bothwell Castle, always try to accommodate any requests we have. They are friendly and attentive and always ensure they are available for any advice required. The reception staff are always very welcoming and try to accommodate visiting requests wherever possible. I have booked dining on a few occasions in a private room and they could not have done more for us. I feel throughout the pandemic the staff have always tried to do their best and I never heard them complaining. Now things are beginning to get back to normal, I’m sure all aspects of socialising and entertainment will resume, ensuring residents and their families have a happy and active day. Food is always of a very high standard and well presented. All members of staff are very visual within the home and take time to speak to family also. I would recommend Bothwell Castle and look forward to activities and entertainment, post-pandemic, returning to normal, ensuring a fun summer within the home.

I can’t get my head around the fact it is classed as luxury, and that any review has got to be good and you can’t mention anything about negligence, well the only good thing the home has to offer is the low-income staff are amazing (the little staff they have) security is non-existent for the residents as other residents can go in and out of residents rooms, medical care, is ignored the list goes on. I would like for my aunt to be safe and well looked after but not the case.

My father was admitted to Bothwell Castle Care Home earlier this year following subdural haematomas and requisite surgery at The Queen Elizabeth Hospital in Glasgow. The Care Home has been utterly outstanding both in caring for him and helping him to recuperate. He has also now been diagnosed with early onset dementia and the complicated logistics of transferring him from hospital and both admitting him and assessing him was carried out professionally and faultlessly. He is settled and now fully physically recovered. He has made friends and is enjoying life. The care home staff have been outstanding not only in looking after him but in helping my mother adjust to life on her own. They have facilitated almost every need, quite often at short notice, and even arranged a family Graduation Afternoon Tea for my daughter/his granddaughter. This is a prime example of the thoughtfulness of everyone involved in my fathers care. I simply cannot thank them enough.

My interaction with the staff from reception to care staff, has been nothing but pleasurable, I feel as if they know mum and mum is certainly comfortable around them, which gives me a sense of reassurance. The Dementia Enablement Lead feeds back any issues and is there to answer any questions that need answering.