Harrier Lodge

Dad has been so happy since moving into Harrier Lodge. All the staff are really friendly and helpful. Has really made a difference to dad's life being there. Dementia is a horrible disease, and they are trying their hardest to make every day enjoyable for dad. Always so much going on, and dad's favourite is the cuddle club visits. Keep up the good work, and keep dad smiling.

As has been agreed by all the family and friends who have visited, the improvement is amazing; thank you.

Whenever I visit my mum, I find the staff very friendly and welcoming, from the reception desk to all the staff who look after my mum. The staff are very caring and friendly to mum and nothing is too much trouble, especially since they have to look after so many other patients. If mum needs anything special food-wise, it's not a problem and they will get her what she wants if available. Overall, the staff and room are very good and kept tidy by the staff. I would have no issue in recommending the home to friends.

Sadly, she passed away, unexpectedly, after a short time but I will always remember the kindness shown, not only to her, but to all our family at such a difficult time and would not hesitate to recommend Harrier Lodge to anyone.

What a pleasure to arrive at Harrier Lodge with a smiling face on reception, it sets the tone for the friendly atmosphere. It feels more as if you are entering a hotel than a care home, the furnishings are beautiful, everywhere is immaculate but the most important part is that the residents are treated with the utmost respect. The staff are friendly nothing is too much trouble. What a great place to call home.

The dining rooms are great spaces with some sea views and plenty of fresh varied food and the residents’ rooms are light and bright.

Each visit, the staff have been so friendly and checking that my relative has everything they need, even if just a cup of tea and slice of cake. They said that they have a wonderful relationship with all the staff who treats them with respect and gives them support and independence in equal measure.

I could not speak more highly of the home and I would certainly recommend it to any future residents and their families.

As a family, we very pleased that Auntie is happy at the home and we are also happy that if she is having a bad day and we are not around, the staff are caring for her in the special way they do.

I enjoyed my 2 weeks respite. Everyone was very kind and caring and my room was very comfortable. I enjoyed the activities, especially the exercise classes and thank all the staff for taking such good care of me.

I am so pleased I found Harrier Lodge for my wife as her new home. Her wellbeing and happiness are vastly improved since moving from the previous care home. The difference is astounding. I feel relieved that she is living here. It gives me peace of mind. The activities provided are engaging and stimulating. The quality and variety of food offered is excellent and my wife enjoys this. He rroom is kept to a high standard, that she is accustomed to. The staff team's care and attention are excellent. My wife and the other residents are well looked after.

My sister and I moved Mum to Harrier Lodge in February of this year. At the time Mum was sad and generally speaking her Alzheimer's was deteriorating fast. She had lost a lot of weight and suffered a number of falls. On her first day when we showed Mum her new room, a young carer came to greet her, followed by other management and care staff. This set the scene for what has now become the best environment we could hope for with caring and happy staff who are great.

My mother is so much happier since moving to Harrier Lodge. She is eating and drinking unassisted now - looks so much better - well cared for, well dressed and groomed. The staff at H L are attentive whilst also allowing my mother her own space. I feel much more relaxed about leaving my mother here - knowing she is safe and well cared for. I am so glad my father and I decided to move her here, I think it is somewhere she would choose herself if able to.

My husband continues to like living at Harrier Lodge. They pulled out all the stops when he was ill recently and helped facilitate his discharge from hospital. They gave us a wonderful evening for our Wedding Anniversary, making such an effort to make it special. Overall we continue to be very happy, but on a more negative note, I do feel that the ratio of staff to residents is not enough now numbers have increased. I am happy to give examples if it would help.

First impressions are important Harrier Lodge comes across as being friendly and inviting. The staff are helpful, kind and empathetic. The hospitality shown to guests and visitors is first rate. The standard of care cleanliness and attention to detail are excellent. Residents are offered a wide range of opportunity to interact together and partake in organised activity designed to both entertain and assist integration. Overall impressions are very positive although I do wonder if car parking facilities will be enough to accommodate all visitors when the home is fuller than it is just now.

Harrier Lodge is a very clean and friendly home and was very pleased with the care for my Mum and helped her back on her feet. The food was good and the care for my Mum was excellent. Could not fault them in any way. The entertainment was good which the residents enjoyed and getting them together. The staff were so helpful to me and my Mum. I can't thank you enough for making my Mum better to go back to her home, but will miss all the staff too.

This week when I visited, I found Grandma sat in the cinema room watching a film, chatting to a member of the entertainment staff. As I sat there for an hour (eating cake and drinking coffee) I witnessed the care given to everyone. The tenderness and time that was given to each person was incredible and reassuring. It is never an easy decision to make, however knowing Grandma is not only safe, she is pampered, her personality and wishes are respected, she has her dignity back and quite frankly is thriving. It is wonderful to see Grandma living her life to the fullest in her twilight years in such a loving environment.

The food and care were first class. The room and the lounges were so comfortable. I had a really lovely stay due, as well, to the super staff.

The atmosphere is exceptionally bright and cheerful. All the care and attention was also extended to all family and friends visiting.

He was fed well, always smiling and family that visited while he stayed were very content with his wellbeing. In fact, he wanted to stay longer. He had dementia and he seems to have improved.

The café on the ground floor is a welcome sight with a coffee machine and the cakes are to die for. The place is clean, the staff are friendly. What more could you ask for? 5*

We are very happy that our next of kin is at Harrier Lodge, the staff (all) are wonderful in the way they look after her and she is very happy and contented. So that makes us also very happy.