Harrier Lodge

Fantastic welcome when my dad arrived. Very efficient process. Lovely clean modern room. The food was brilliant throughout too. The staff were invariably kind and supportive and answered the phone quickly too. I was very impressed and grateful for all the support provided. No hesitation in recommending Harrier Lodge. Thank you.

When we first decided that nanny needed more experienced care, we were all apprehensive about her move. Having visited nanny in her new home several times as well as seeing her on many zoom calls, I can say that she is really happy at Harrier Lodge. The staff are delightful and you can see that nanny has a caring friendship with them. Thank you all for looking after nanny so well!

My mother enjoyed two weeks of respite care at Harrier Lodge in January 2021. I can honestly say that she received the most excellent standard of care. All the staff are professional, kind and caring. She came out of Harrier Lodge looking so well and happy. The accommodation is modern and to an extremely high standard, my mother reported that the food was excellent. As a family we would definitely considering using Harrier Lodge for respite care in the future. I felt really reassured that she was being well looked after during the two weeks. Due to the Covid 19 situation, I was not able to visit my mother during her stay but Harrier Lodge were very flexible about when I was able to phone and speak to her. My mother really enjoyed her stay at Harrier Lodge! Thank you to all the staff!

My husband's mother, 93 and with dementia, lives in Harrier Lodge, Kent. We live in Evanston, Illinois, USA. We could not be happier that Mum is where she is, especially in these dreadful times when we may not be able to see her again for months to come. The care is superb, the place is clean, and from what we see on the Facebook post pictures, Mum looks better than she has in a long time. We call her three times a week. She is always cheerful, and even though sometimes she's not too sure exactly where she is, she likes it there. It's such a relief to know she's safe, eating properly, and well looked after. The staff at Harrier is responsive to our inquiries, communicative and caring. We consider ourselves, and Mum, very lucky that Harrier is there for us.

Our mother was in the care of Harrier Lodge for 18 months and we couldn't fault the care she had. It was always a joy to visit her and all the staff also. The nursing care my mother received towards the end was exceptional and making it possible to visit her in her last days with this covid-19 about! She was spotless, comfortable and looked after perfectly towards the end! Couldn't wish for better!

My auntie was in a dreadful state before we found Harrier Lodge, we believe that she would have died before Christmas last year if we had not managed to get her in at such a beautiful place. Auntie has now been at Harrier Lodge for a year and there is a remarkable difference in her appearance and wellbeing. She joins in activities, she is eating so much better and is extremely happy in her room with en-suite. She has made friends and is always saying the staff are amazing and extremely kind. Whenever the family contact Harrier Lodge the staff are extremely helpful. Auntie has never looked back since residing at Harrier Lodge she loves it and has no regrets at moving there. As a family, we now do not worry about her as we know she is in good hands and safe. She has her own phone and we can ring her at any time of day or night. Contact is of the utmost importance and there are no restrictions of days and times, other than Lockdown.

I am writing this review because I feel that the care that my mother is receiving is exceptional. I would also add that all my interaction with care staff and support staff has been positive. Mother lives in Seashell suite, her room is large, bright with a wet room and access to a patio where on a warm day, and when the Covid lockdown has passed, she is able to enjoy the garden and watch the birds. My siblings and I recently enjoyed a Zoom 'visit', arranged by my mother's carer. We all very much enjoyed seeing Mother and we could see that she enjoyed the interaction. Making this 'visit' available to us was so very much appreciated and I believe it shows how caring and transparent they all are. We all noticed how relaxed and animated Mother was and we could see the results of all the positive activities she enjoys daily. The family have no concerns about Mother moving into Harrier Lodge and we would like to thank all the staff for their commitment during these difficult times.

I cannot speak highly enough of the care I have received during my two weeks stay. All the staff have treated me with respect and dignity and with humour (when appropriate!). The room is a delight - light, spacious and very comfortable. The food is excellent with a varied menu and well prepared - delicious. Thank you for the wonderful experience of a care home.

My mother has been a resident at Harrier Lodge for over a year. It is a wonderful home for your loved ones. Clean, modern facilities, amazingly caring staff and efficient professional administrative staff. Any issues or worries are promptly addressed by management. Excellent freshly made meals by innovative chefs and laundry staff do an amazingly professional job. Cleaning staff keep everywhere immaculate. Social activities are available, particularly for the able-bodied. I have no reservations in recommending this well-managed care home.

Top class care home, being new, it's like a 4 star hotel standard. Some day time carers go over and above their duties while attending to my dad. Food menus are very good - he loves the food here. Staff on the reception desk are very nice and so helpful. Nurses also keep a close watch on my dad. A very good, all round care home.

And now we have the coronavirus crisis. Again I continue to be impressed by the staff’s commitment and unfailing good humour in very trying circumstances. Relatives are encouraged to use Harrier’s video app number to keep in touch with their loved ones, which is so important to keep spirits up. I am so grateful to each and every one of the carers, nurses, management, admin staff, chefs and cleaners for literally putting themselves at risk every day to care for our relatives. You deserve a medal at the very least! Thank you!

My mother joined Harrier last summer and settled in very quickly. She has a lovely bright and airy room with everything she needs in it. The home is very nicely furnished and feels comfortable and homely. Everything is spic and span. The food is very good and there are lots of very well planned activities from flower arranging and painting to ‘cuddle club’ and seeing baby chicks hatch. But most of all I have been so impressed with all the staff that work there. They are so kind and caring (something my mother often says herself). At this very difficult time of the coronavirus when we are unable to go in and visit, I feel reassured that my mother is being very well looked after and cared for. Thank you, Team Harrier.

My father has lived at Harrier Lodge for many months now, and he is so happy living there. Everyone is so friendly and caring; he is looked after excellently. Chef's food is varied, and the menus are amazing. It is a 'weight off my shoulders' knowing Dad is happy and so well looked after.

Lots of activities.

I would have no hesitation in recommending this care home and am delighted to have found Harrie Lodge.

It has been a huge relief for the family to know our relative is being so well looked after.

Harrie Lodge is a modern, bright and clean care home without any of the problems associated. My mother is well cared for here and happy. All the staff are very pleasant and helpful.

I was a geriatrician for 30 years and have taken care of people in numerous settings and in numerous care homes. The design here is excellent, open, airy and light. The staff are all friendly and eager to help and please. My father in law is so much better since he moved in and is very content to stay.

My mother-in-law is very happy and comfortable here she has blossomed under their care. It's wonderful that we can visit at any time and that there is a welcome for us and our dog. It has been interesting to see that she has engaged more, the longer she has been here.

My mother was reluctant to lose the independence of her own home but eventually became aware of her need for care. Harrier Lodge has been a perfect home for her. Community, engagement and care has been excellent. She is clearly enjoying her time here which is fantastic to see.