Smyth Lodge

2 Frognal Avenue, Sidcup DA14 6LF
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10 82 Reviews
  • Smyth Lodge, Sidcup
The team at Smyth Lodge in Sidcup delivers the best in residential, nursing and dementia care. All aspects of residents' care are fully personalised to their needs, preferences and wishes.

This purpose-built home offers a luxury lifestyle with the latest facilities, including a café, cinema room, and a hair and beauty salon. Each bedroom has en-suite facilities and is beautifully furnished with a nurse call system and TV.

Residents are supported to live fulfilling lives, with daily group and one-to-one activities tailored to their interests. The Smyth Lodge lifestyle team also organises outings and visits from entertainers, and the chef-led catering team serves a choice of restaurant-quality food.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1804
  • Self-Funded Residential Dementia Care: from £1894
  • Self-Funded Nursing Care: from £2044
  • Self-Funded Nursing Dementia Care: from £2134
  • RESPITE Self-Funded Residential Care: from £2014
  • RESPITE Self-Funded Residential Dementia Care: from £2104
  • RESPITE Self-Funded Nursing Care: from £2254
  • RESPITE Self-Funded Nursing Dementia Care: from £2344

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Smyth Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Tracey Cheeseman (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Smyth Lodge Reviews (82)

10

Smyth Lodge has a Review Score of 10 (9.959) out of 10, based on 25 reviews in the last 2 years.
Over all time Smyth Lodge has 82 reviews.

Overall Experience
  • 73
  • 9
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Date Published
  • 82
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  • 25
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Reviewer Connection to Smyth Lodge
  • 38
  • 7
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  • 3
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  • 2
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  • 1
  • 1
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Total of 82, showing 61-80
Review from Amanda H (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been looked after so well at Smyth. She is comfortable and feels she is pampered every day. Unfortunately, Mum suffers from dementia and has mobility problems, but her needs are catered for on a daily basis, and a variety of suitable activities are in place to keep her motivated. Just a few
recent activities have included ‘crufts’, ‘world book day’, ‘60’s afternoon’ alongside games and physical activities on a daily basis.
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Review from Suzanne S (Daughter of Resident) published on 4 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Smyth Lodge since September 2019. I can’t praise them highly enough. The staff are extremely caring and mum is well looked after in every aspect. Please do not go by it’s current CQC rating as this is extremely unfair.
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Review from Diane A (Wife of Resident) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has just returned home after respite and after an experience at another home was dubious by any home, but was very happy with Smythe Lodge and the staff. My husband is now going back as a resident, and now confident I am doing the right thing. Due to the virus, I am unable to comment on everything.
But staff over the phone most helpful.
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Review from K W (Son of Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff helpful and accommodating. I believe my mother gets the best care. I have no redress towards the home at this time.
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Review from Stephen B (Son of Resident) published on 22 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Smyth Lodge was recommended to me by another as the family was looking for respite care for a parent. I contacted Smyth Lodge and spoke to the Customer Service Manager, from the outset he has been very efficient, answering all the families questions regarding Smyth Lodge quickly and in full. On meeting
at Smyth Lodge, I was impressed with the cleanliness of the care home (it has had no Covid 19 cases) and the welcoming, smiling faces of the staff. Subsequently, we booked my parent in for a respite stay. On arrival for the respite stay my parent was made very welcome on arrival and was particularly pleased to meet the care home dog. The Customer Service Manager has continued to maintain contact, answering any further questions and setting up a Zoom meeting with my parents. The family have been pleased with the service provided by the Smyth Lodge staff and we will use Smyth Lodge in the future for respite stays.
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Review from J H (Wife of Resident) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was very well cared for here until he had to be moved. The staff appeared very caring of course it was hard to judge because Covid-19 being observed. It was impossible to go inside and to know the usual day to day activities or everyone involved. Those I did meet were very helpful.
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Review from E R (Niece of Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, extremely clean, great food, staff are fantastic great for activities and love the hair salon. Great to have a cafe. Very welcoming. If we could afford t it would definately like my aunt to go back this was just a respite stay. Thank you to all.
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Review from K P (Daughter of Resident) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Smyth Lodge provides a comfortable, luxurious environment. All the staff are friendly and helpful. The food is a very high standard. The home is well equipped for disabled people and has been extremely well thought out.
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Review from M R (Niece of Resident) published on 10 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Smyth Lodge is an excellent care home in every way. All the staff regardless of their position are kind, friendly and caring. They interact with the residents, treating them with dignity and respect. The home is always kept clean, tidy, warm and comfortable. The food is of a high standard with a varied
menu. My aunt is very well looked after and is happy to be living there. I can’t praise Smyth Lodge highly enough.
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Review from D W (Respite Resident) assisted by family/friend published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care should be taken to ensure that people with Parkinson's get their medication on time each day.
My stay was pleasant and, in the main, enjoyable.
Reply from Samantha Debenham, Personal Assistant at Smyth Lodge

We’re grateful for your feedback and are pleased with the positive comments and scores for the care and support we provide. Regarding your medication, we are sorry that you feel that it was not distributed on time. All medication is given to our resident within the therapeutic window time of 15 minutes. We know that sometimes residents are used to taking medication on the exact time every day and that this is quite specific, but as you can appreciate, it is difficult for us to do so in the environment we are in, but we do our utmost to make sure it is exact. Nonetheless, we do take your concerns and feedback seriously and will look into this further. We would like to thank you for taking the time to share your views.

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Review from Peter B (Son of Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent residential home. Staff are excellent and treat everyone with great dignity and respect. Mum is very happy and has no complaints. She loves the food. Highly recommend this residential home.
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Review from M B (Partner of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the home to be good in all aspects and to meet all the standards we had expected.
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Review from J A (Nephew of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Aunt enjoyed her stay at Smyth Lodge. She was in for respite and liked all the staff who were very friendly and helpful to her and us when we visited. Her health and needs were monitored closely by the staff. She would happily return for a further period of respite care.
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Review from C B (Daughter of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all the staff to be friendly, helpful and supportive. They were very approachable and helped in every way that was needed. The room was kept clean and tidy and the grounds and gardens are well kept.
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Review from Christine M (Wife of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were made welcome from the start. My husband started in the home with respite care which turned very quickly for a stay in the future.
Everybody is and was helpful, very friendly and loving and a great support.
The home is clean, very comfortable, cosy and the food is excellent.
I can't see anything
lacking.
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Review from Lisa S (Daughter of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum only spent a short period of time in Smyth Lodge due to her condition, but during that time the level of care she received was outstanding. Not only is Smyth Lodge an immaculate, beautiful nursing home, but the staff are exceptionally friendly and go out of their way to be as helpful as they
can. Mum was treated with dignity and compassion until the very end and that is all that we could have wished for - thank you to all the staff at Smyth Lodge!
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Review from Yvonne W (Friend of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, friendly environment. Brand new facilities. Happy residents!
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Review from J B (Daughter of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff and all supporting staff are absolutely fabulous, as are the facilities and the environment. Thank you so much for taking care of mum so well in the most compassionate and caring manner. The gentleman was absolutely incredible in Mum's admission arrangements, coordination, etc.
Reply from Samantha Debenham, Personal Assistant at Smyth Lodge

Thank you very much for your feedback – we’re extremely pleased to hear your positive comments about the team, facilities and environment here at Smyth Lodge. It is important to us that our management team are visible to residents and relatives and they do take time out every day to walk around the home to ensure this is maintained. We do however take your concerns seriously and your comments have been passed on to the home manager who will discuss this further with you in person.

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Review from June C (Respite Resident) assisted by family/friend published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Need more activities/exercises (armchair) routines daily and armchair games, cards, bananagram/hospla/bowles.
Nice food, nicely presented but limited in choice.
Reply from Samantha Debenham, Personal Assistant at Smyth Lodge

Thank you very much for your positive scores around the care and support we provide at Smyth Lodge. We appreciate your comments about activities and would like to reassure you that we have recently appointed a full-time lifestyle coordinator and are in the process of recruiting another, so we hope you will see an improvement to the daily activity programme we provide residents very soon. We are glad you enjoyed the food but sorry to hear that you felt there was not enough choice. We take great care in our menu planning to offer a variety of choice for residents, however, if there is nothing to suit your tastes we are more than happy to create a meal plan that will meet your individual requirements. Thanks again for your feedback and taking the time to leave a review. We hope to see you back a Smyth Lodge again in the future.

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Review from L M (Daughter of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and welcoming.
Comfortable, bright with good amenities and well planned and appointed activities and points of interest for interaction with residents.
Good personal care.
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Current Review Score: 10.0 (9.959)

Overview of Review Score

The Review Score of 10 (9.959) out of 10 for Smyth Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.959 for Smyth Lodge is calculated as follows: ( (284 Excellents x 5) + (12 Goods x 4) ) ÷ 296 Ratings = 4.959
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Smyth Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Tracey

Tracey Cheeseman

Job Title: Home Manager

I’m a qualified general nurse and I’ve worked in nursing since the 1980s. I worked in emergency nursing for 20 years before moving into social care, first managing a small home and then managing larger homes. Before joining the Smyth Lodge team I was managing a 120-bed home.


I feel strongly that I and my team are here to help residents to live their best life. It’s important to see them as holistic people. They’re a husband or wife, brother or sister, a mum or dad or a best friend. There’s a lot we can learn from them.


I love hearing residents and colleagues laughing together. Humour is so important. I enjoy engaging with my team, with the people we care for and with their loved ones. I enjoy combining my nursing skills with being a leader. I believe that being a nurse – and a home manager – is an honour.

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