Broadbridge Park Care Home

The facilities, standard of cleanliness and food are like a first-class hotel and the exceptional staff create the atmosphere of a loving home. Although not the easiest to care for, all the staff treat him with patience, care, consideration and respect. They also welcome us, keep us informed and happy to answer questions. I feel totally confident that he is in the right place, getting the best care possible.

The care was excellent and nothing was too much trouble. I did however think more staff could be on at weekends.

Very friendly staff and overall, good facilities. The rear garden could do with some weeding. Mum's room sometimes shows spills a day after they happen - so domestic cleaning could be uprated. Mum says it sometimes takes a long time for assistance to come - but her sense of time is somewhat compromised, so not sure if that is true or not. Overall, we are happy that she is in a safe and secure environment.

The staff have been excellent and very helpful at all times. Nothing has ever been a problem. Would highly recommend it and would always be a first choice if the time arose again.

We had a fantastic experience with Broadbridge Park. My dad was there for 3 months in total. The staff were wonderful - extremely friendly and welcoming and very caring. It was very easy to go and visit any time we liked. The physical space was very modern and nice to be in - much more like a hotel lobby than a care home. The rooms were very nice and the outside space was lovely. I can’t emphasise enough how great the staff were - it made what could have been a terrible situation a good one. My whole family felt the same. Dad thought it was excellent - and he had extremely high standards!

The facilities are very good and clean. The staff are nice and friendly. Good range of activities to do and there's good food/drink services you can help yourself to.

During the fourteen weeks that my husband was in Broadbridge Park, he was always treated with dignity and respect. The care was outstanding and made his final weeks as comfortable as possible, given his severe neurological illness. Every member of the staff went the extra mile to help him. My grateful thanks to all.

In the short time we were involved with Broadbridge Park, from my point of view, I can't thank everyone enough. The level of care, support and understanding was excellent. Nothing ever appeared to be too much! It helped enormously to come to terms with the final outcome. Thank you.

My aunt has been at Broadbridge Park, Horsham for 18 months and during that time she has been looked after very well. The staff have been very kind and caring. She receives a good choice of meals and looks forward to her Irish cream and wine each day. Her room is bright and airy and always clean. Of course, my aunt would prefer to be in her own home, but at the age of 99, she remains safe and happy, which is important to her and me.

Kipling Landing - washing and changing my mother, one member of staff has so much patience with an abusive mother of mine; she (the staff member) was so gentle and supportive, kind and softly spoken. Her treatment of my mother brought tears to my eyes. One human displaying nurturing and gentleness to another angry and confused woman was amazing to witness. A big thank you. I appreciated the staff so much; they put up with so much from the residents.

Thank you so much for your kindness.

We could not be happier with placing my father-in-law at Broadbridge Park. The staff are so warm and responsive. The property is so beautifully appointed, spacious and tastefully decorated with gorgeous gardens. For my father-in-law's security needs, he is brilliantly catered for. Frankly, I would be happy here! Highly recommend!

My aunt recently stayed at Broadbridge Park for a short respite whilst we were away on our holidays. She loved her time there (especially the food!) and we will definitely book her in next time we go away!

Finally, I would like to say thank you to all those who helped me over a bad patch six months ago when my younger son (64) died suddenly and who had my power of attorney on my finances. I was glad there were people available to help me.

On every visit to my mother, all the staff are so welcoming and friendly. Every time the doctor visits or medication changes they phone me and explain what and why. Also, I get a regular update on her condition and how she is - they seem to understand her perfectly. This caring attitude goes for all the staff - reception, nursing staff, carers and housekeeping - everyone I come in contact with. I cannot praise them enough for their care.

The care home was very communicative from the start. Putting our fear at ease. The home is lovely and all the staff are very friendly and welcoming. Staff have been very responsive and nothing was too much, and we have found a great home for dad.

All the staff work so hard, it’s lovely to see Dad looking so animated, participating in all the events you all arrange. He is calm, happy and looks so content. Thank you.

My Mum moved into Broadbridge Park about a month ago. It was such a hard decision but it really couldn’t have been made any easier. All the staff from the management team to the care workers are fantastic. Mum has settled so well and is really enjoying her life here. The rooms are lovely and they’ve helped to make it homely for her, she loves her garden view and spends a lot of time outside also. Can’t fault it at all.

We were impressed with our introduction to Broadbridge Park, the comfort and care for the residents. Subsequently, considering the problems caused by the virus, we feel the staff have done an outstanding job in keeping residents safe and as much as possible, spirits raised. Our suggestions to improve the experience might be to have a small shop for personal items. Mum would also enjoy a more frequent bath.

Mum has been a resident at Broadbridge Park since November. She has been quite happy there, therefore, I am quite happy too! She loves the staff and is always telling me how kind and friendly they are. Obviously, since covid, I am not able to visit Mum as often as I would like, but the staff seem to have been going over and above in their caring duties and cheering her up when she gets a bit sad about the lack of family visits. Maybe more communication between staff and family could be improved.