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Handley House

Green Lane, York, North Yorkshire YO30 6RG
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Lovely atmosphere, comfortable furniture, happy residents, very impressed by the design of the homeE M(Niece of Resident/Service User)
Handley House, York
Mum's room is lovely overlooking the garden - very fresh and clean with excellent en-suite facility.Andrew S(Son of Resident/Service User)
Handley House, York
The staff have really taken the time to get to know my dad's likes and interests.Susan B(Daughter of Resident/Service User)
Handley House, York

Handley House offers 24 hour residential and dementia care in luxury surroundings which create a great place to live.

Care Provided by Handley House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,784From £1,784
Residential Dementia CareFrom £1,784From £1,784

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Contact Handley House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sarah-Jane Ward(Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Handley House are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Handley House has plenty of onsite parking for visitors.

Handley House Reviews (74)

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9.1

Handley House has a Review Score of 9.1 (9.074) out of 10, based on 8 reviews in the last 2 years. Over all time Handley House has 74 reviews.

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Showing 74 reviews matching selected criteria
Review from Jayne B (Daughter of Resident) published on 7 May 2026 Submitted via Website
Overall Experience
Since moving into Handley House in mid-December my father's health and wellbeing has improved considerably.
He arrived with little mobility and barely able to articulate. He had lost all confidence.
He now walks the full corridor at least 3 times each day for meals etc, can hold a conversation, his recall has hugely improved and he feels confident enough to join in activities.

This is all due to the great social environment and help offered by the staff at Handley House who are always so welcoming and positive and do everything with a smile.

Reply from HC-One Limited, Careline Advisor at Handley House
Thank you so much for taking the time to leave such a lovely review of our home. We are pleased to hear you are pleased with the quality of care your father receives at Handley House care home and we will ensure your kind words are shared with the team.

Again, thank you for your positive comments.

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Review from David S (Nephew of Resident) published on 24 February 2026 Submitted via Website
Overall Experience

The family arranged a small gathering to celebrate my Aunt's 90th Birthday. I would personally like to thank the staff for all their help on the day. They, provided the table and chairs (6 place settings) set the table complete with table cloth and provided tea, coffee and a jug of water. This certainly provided a lovely environment to celebrate a milestone birthday. Lunch consisted of fish and chips from the local chippie with birthday cake in the afternoon. Our Aunt really enjoyed it and was smiling all day, we created some lovely memories. Thank you.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Handley House
Dear David,
Thank you so much for your lovely feedback. Were really glad the gathering for your aunts 90th birthday went smoothly and that the day felt special for her and the family. It was our pleasure to help set things up, and its wonderful to hear she spent the day smiling and creating happy memories.

Thank you again for taking the time to share this.

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Review from B B (Brother-in-law of Resident) published on 30 January 2026 Submitted via Postal Card
Overall Experience

This is my first visit, so my view will not be comprehensive. The place is warm with friendly, helpful staff, and there's plenty happening to occupy residents. It's also very well maintained.

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Review from Lindsay G (Friend of Resident) published on 30 January 2026 Submitted via Postal Card
Overall Experience

Very impressed with the home and the staff!!

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Review from Giles C (Son of Resident) published on 21 August 2025 Submitted via Postal Card
Overall Experience

A nice facility. However, the staff are really excellent. My mother is well cared for, and staff interact with her all the time. There is lots to keep her busy. She feels afe here, and I am happy she is well cared for.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Handley House

Thank you so much for taking the time to leave a review of our home. We are pleased to hear you are pleased with the quality of care your mother receives at Handley House care home and we will ensure your kind words are shared with the team.

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Review from D R (Respite Resident) published on 16 May 2025 Submitted via Postal Card
Overall Experience

I was treated with extreme care and kindness. Very well looked after. The only thing missing was a clock in my room.

Reply from Handley House, Administrator at Handley House

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care you received at Handley House care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review from J H (Son of Resident) published on 18 October 2024 Submitted via Website
Overall Experience

Very pleased that staff at Handley House know our parent, and their needs. The staff are attentive and react well to feedback or suggestions, based on my experience of our parent. Whilst there is currently a transfer between roles due to staff changes, activities are arranged every day morning and afternoon. Perhaps greater encouragement could be given to service users to take part, and a little more variety in activities too. Generally though the activities meet the needs of the service users, and our parent enjoys the trips out that are arranged. Whilst some of the service users have challenging needs to manage, overall, staff ensure that all service users are respected and included, regardless of their situation. It would be great if the garden area, and especially the area around the main reception, were given a little 'love' - plants are there but not maintained.

Reply from Clare Sheehan, Careline Advisor at Handley House

Thank you for your lovely feedback and positive experience regarding Handley House. Regarding activities this is something we are always striving to improve on, activities are reviewed regularly in the home and resident and relative feedback and input is always listened to. With regards to the...  

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Review from Alison M (Daughter of Resident) published on 11 October 2024 Submitted via Postal Card
Overall Experience
My father moved into Handley House in August 2023. I was told my father would be on a floor where people were getting forgetful! My father did not have dementia.
To start with he had friends but over the last six months, this floor was filled with more and more dementia patients and a lady shouting, 'HELP ME!', night and day.

I cannot fault your staff or management (at the home) but for £1558 per week, my father was left in misery. I have moved him to a better care home.

Reply from Clare Sheehan, Careline Advisor at Handley House

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your Father's experience did not meet your expectations. While we are pleased that you found our staff, management and facilities to be of a high standard, we sincerely regret that the environment on the...  

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Review from Susan W (Daughter of Resident) published on 30 July 2024 Submitted via Postal Card
Overall Experience
My mum has been at Handley House for several months now, and I can review the home with lots of experience.

All of the staff are wonderful, friendly and positive, and go the extra mile to help your loved one feel at home, and are also very welcoming to every visitor. Food is wonderful and activities varied. The management is very approachable if you have any queries.

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Review from S K (Friend of Resident) published on 28 June 2024 Submitted via Postal Card
Overall Experience

Absolutely fantastic staff, carers, as a retired nurse, I cannot fault the place. The staff, food, everything.

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Review from J F (Son of Resident) published on 21 May 2024 Submitted via Postal Card
Overall Experience
I would like to specifically commend all the staff who cared for my mother in her last week.

Professional care, sympathy and affection were all very much in evidence.

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Review from S F (Son of Resident) published on 17 May 2024 Submitted via Postal Card
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My mother has been a resident at Handley House since August 2020. Throughout her stay, she has been cared for with all the dignity and respect I could have hoped for. Over the last year her overall health had got worse but at no time did her care diminish. When it became obvious that she was fading fast, the staff at Handley House stopped at nothing to keep Mum feeling calm and peaceful. They kept my brother and I fully informed and in her final days, they gave us both a space and time to share Mum's final moments. For that, I am eternally grateful.

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Review from S M (Daughter-in-law of Resident) published on 14 May 2024 Submitted via Postal Card
Overall Experience

Put Dad in for respite care whilst having a hip operation. Took him a couple of days to settle but then loved it, lots to do, great food, staff was brilliant. He was very happy. Shame it's so expensive.

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Review from Diana A (Daughter of Resident) published on 8 March 2024 Submitted via Postal Card
Overall Experience
The home is clean and tidy.

Staff are very helpful, always there to help and very caring.

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Review from W G (Friend of Resident) published on 7 March 2024 Submitted via Postal Card
Overall Experience

I'm very pleased to see how well my friend is being cared for. Despite his condition, he is always clean and tidy and well-dressed. The staff are very friendly and well-informed about his care and condition. It is very reassuring to know he is comfortable.

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Review from L B (Resident / Service User) published on 16 February 2024 Submitted via Postal Card
Overall Experience

I find Handley House to be a well-kept, well-run, with excellent staff, good food and very comfortable.

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Review from P H (Sister-in-law of Resident) published on 7 February 2024 Submitted via Postal Card
Overall Experience

This is for my sister-in-law who has been here since the home opened in 2019. One of the first residents. She is happy here.

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Review from A G (Resident / Service User) published on 7 February 2024 Submitted via Postal Card
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In view of the number to care for is quite good.

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Review from L F (Friend of Resident) published on 7 February 2024 Submitted via Postal Card
Overall Experience

I visited my friend who has hearing and sight loss, before I reached the room she was calling for assistance she lost the call button. She was sat on the wrong side. She has been moved to another floor from where there was higher staffing. I helped to make her comfortable before the personal care took place a little while after.

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Review from A H (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card
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My mum is so very well cared for. The staff are always so lovely and caring. She is treated with respect and dignity. The transition from living alone to coming here was so very upsetting for us all but Handley Hall made it so much easier, she has settled in so well. The activities are amazing. Thank you all of Handley House.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (18) & Events (0)

News
  • 14 Oct 2025

    Residents and colleagues at HC-One’s Handley House Care Home in Clifton, York, recently celebrated Oktoberfest in style, turning the care home into a lively Bavarian festival full of laughter, games,...

  • 07 Oct 2025

    HC-One’s Handley House Care Home in Clifton, York, brought joy, laughter, and togetherness to the community with its Autumn Fayre. Residents, families, and neighbours enjoyed a lively afternoon filled with...

  • 24 Sep 2025

    HC-One’s Handley House Care Home in York, North Yorkshire, is excited to invite the local community to a family fun day on Friday 19th September from 1pm to 3pm. Visitors...

Upcoming Events

There are no upcoming events for Handley House.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: Handley House

Accreditations

There are no accreditations posted yet for Handley House.

Meet the Team (3)

Charlie Parker
Charlie ParkerJob Title:Home ManagerJoined: 2022

Charlie is the Home manager at Handley House.

Lisa Harding
Lisa HardingJob Title:Regional DirectorJoined: 2019

"My aim each day is to know that we have made a difference to someone’s life and put a smile on their face"

Lisa joined Ideal Carehomes as Regional Director in 2018. She has worked in the care sector for 23 years, starting as a personal carer and working her way up to senior management. Lisa has worked at regional level for the past five years, supporting homes across Lincolnshire, Yorkshire and the Midlands, and before this she has a wealth of experience in managing residential and dementia care homes.

Lisa is passionate about care and enjoys supporting our Home Managers and staff teams to provide the very best care possible. Lisa works with our Yorkshire homes and she enjoys getting to know the residents and their families, finding out about interesting life stories. She welcomes feedback and suggestions and is always available to help with any queries.

Yvonne Oxendale
Yvonne OxendaleJob Title:Care ManagerJoined: 2023

Yvonne is the Care Manager at Handley House.

Frequently Asked Questions about Handley House

What types of Care is Handley House registered for?

Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Handley House have?

There are 66 Single Rooms.

What are the Facilities & Services at Handley House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Handley House to the centre of York?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Handley House to verify any information. View our terms and conditions. Handley House has an Enhanced Service -more info.