Handley House

This is all due to the great social environment and help offered by the staff at Handley House who are always so welcoming and positive and do everything with a smile.

The family arranged a small gathering to celebrate my Aunt's 90th Birthday. I would personally like to thank the staff for all their help on the day. They, provided the table and chairs (6 place settings) set the table complete with table cloth and provided tea, coffee and a jug of water. This certainly provided a lovely environment to celebrate a milestone birthday. Lunch consisted of fish and chips from the local chippie with birthday cake in the afternoon. Our Aunt really enjoyed it and was smiling all day, we created some lovely memories. Thank you.

This is my first visit, so my view will not be comprehensive. The place is warm with friendly, helpful staff, and there's plenty happening to occupy residents. It's also very well maintained.

Very impressed with the home and the staff!!

A nice facility. However, the staff are really excellent. My mother is well cared for, and staff interact with her all the time. There is lots to keep her busy. She feels afe here, and I am happy she is well cared for.

I was treated with extreme care and kindness. Very well looked after. The only thing missing was a clock in my room.

Very pleased that staff at Handley House know our parent, and their needs. The staff are attentive and react well to feedback or suggestions, based on my experience of our parent. Whilst there is currently a transfer between roles due to staff changes, activities are arranged every day morning and afternoon. Perhaps greater encouragement could be given to service users to take part, and a little more variety in activities too. Generally though the activities meet the needs of the service users, and our parent enjoys the trips out that are arranged. Whilst some of the service users have challenging needs to manage, overall, staff ensure that all service users are respected and included, regardless of their situation. It would be great if the garden area, and especially the area around the main reception, were given a little 'love' - plants are there but not maintained.

I cannot fault your staff or management (at the home) but for £1558 per week, my father was left in misery. I have moved him to a better care home.

All of the staff are wonderful, friendly and positive, and go the extra mile to help your loved one feel at home, and are also very welcoming to every visitor. Food is wonderful and activities varied. The management is very approachable if you have any queries.

Absolutely fantastic staff, carers, as a retired nurse, I cannot fault the place. The staff, food, everything.

Professional care, sympathy and affection were all very much in evidence.

My mother has been a resident at Handley House since August 2020. Throughout her stay, she has been cared for with all the dignity and respect I could have hoped for. Over the last year her overall health had got worse but at no time did her care diminish. When it became obvious that she was fading fast, the staff at Handley House stopped at nothing to keep Mum feeling calm and peaceful. They kept my brother and I fully informed and in her final days, they gave us both a space and time to share Mum's final moments. For that, I am eternally grateful.

Put Dad in for respite care whilst having a hip operation. Took him a couple of days to settle but then loved it, lots to do, great food, staff was brilliant. He was very happy. Shame it's so expensive.

Staff are very helpful, always there to help and very caring.

I'm very pleased to see how well my friend is being cared for. Despite his condition, he is always clean and tidy and well-dressed. The staff are very friendly and well-informed about his care and condition. It is very reassuring to know he is comfortable.

I find Handley House to be a well-kept, well-run, with excellent staff, good food and very comfortable.

This is for my sister-in-law who has been here since the home opened in 2019. One of the first residents. She is happy here.

In view of the number to care for is quite good.

I visited my friend who has hearing and sight loss, before I reached the room she was calling for assistance she lost the call button. She was sat on the wrong side. She has been moved to another floor from where there was higher staffing. I helped to make her comfortable before the personal care took place a little while after.

My mum is so very well cared for. The staff are always so lovely and caring. She is treated with respect and dignity. The transition from living alone to coming here was so very upsetting for us all but Handley Hall made it so much easier, she has settled in so well. The activities are amazing. Thank you all of Handley House.