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Handley House

Green Lane, York, North Yorkshire YO30 6RG
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Lovely atmosphere, comfortable furniture, happy residents, very impressed by the design of the homeE M(Niece of Resident/Service User)
Handley House, York
Mum's room is lovely overlooking the garden - very fresh and clean with excellent en-suite facility.Andrew S(Son of Resident/Service User)
Handley House, York
The staff have really taken the time to get to know my dad's likes and interests.Susan B(Daughter of Resident/Service User)
Handley House, York

Handley House offers 24 hour residential and dementia care in luxury surroundings which create a great place to live.

Care Provided by Handley House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,784From £1,784
Residential Dementia CareFrom £1,784From £1,784

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

Contact Handley House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sarah-Jane Ward(Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Handley House are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Handley House has plenty of onsite parking for visitors.

Handley House Reviews (74)

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9.1

Handley House has a Review Score of 9.1 (9.074) out of 10, based on 8 reviews in the last 2 years. Over all time Handley House has 74 reviews.

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Showing 74 reviews matching selected criteria
Review from L W (Niece of Resident) published on 29 November 2023 Submitted via Postal Card
Overall Experience

My aunt has been very well cared for at Handley House. She had lost the will to live before she went there and was given a new lease of life by the care and stimulation that she was given by the wonderful, caring staff.

Reply from Charlotte Jackson, Customer Care Administrator at Handley House

Thank you for taking the time to send such a lovely review.

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Review from Annette S (Friend of Resident) published on 24 November 2023 Submitted via Postal Card
Overall Experience
I have had the pleasure to visit once a week for the last 9 months and have always had a warm welcome. Since my neighbour has been in Handley House he has enjoyed every aspect of his life.

He is communicative, always very presentable and takes part in a majority of activities. It has been a joy to see how he has improved since being at the home. Thank you.

Reply from Charlotte Jackson, Customer Care Administrator at Handley House

Thank you for leaving such a lovely review, we are so pleased your neighbour has settled so well with us and is thriving, and we are so very pleased that you feel so welcome – please visit any time, the kettle is never far from on!

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Review from Alison H (Daughter of Resident) published on 24 November 2023 Submitted via Postal Card
Overall Experience

All the staff I have encountered treat my Dad with care, dignity and respect. I love the fact they all know him by name and he loves it. When they show delight in his 'dapper' clothes. So many activities are organised for the residents. My dad especially enjoys the musical ones. It is also nice to see my dad interacting with other residents (he was lovely at home since Mum died). Well done to Handley House, expensive but definitely worth it to see him happy and the peace of mind it gives us as a family.

Reply from Charlotte Jackson, Customer Care Administrator at Handley House

Thank you for taking the time to send a lovely review. It’s amazing how much difference some company, entertainment and good old-fashioned TLC can make to someone’s whole well-being, mental and physical. We are so pleased your aunt joined us.

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Review from Jane N (Daughter of Resident) published on 26 September 2023 Submitted via Website
Overall Experience

Mum lived at Handley House for 18 months; as she deteriorated, the wonderful staff increased the care and support they provided for her. In her last month, despite being a residential home, not a nursing home, the staff worked tirelessly to ensure Mum was looked after to the best possible standard. Not only did the staff provide personal care and support for my mum, they also found the time to do the same for me and my family. The staff care passionately about each resident and I can’t thank them enough for what they did for us. Mum loved birds so one of Mum’s regular carers took the time to bring in a canary to lift her spirits when she became less mobile. The staff do a very difficult job very well. I was so grateful that Mum’s last days were with her second family.

Reply from Terri Kidd, PR Executive at Handley House

Thank you for taking the time to write such a wonderful and heartfelt review. Your mum was a great presence in the home and she is very sorely missed by staff and residents alike. Whether it was greeting visitors to her floor, watching David Attenborough or being a mother hen to any children who...  

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Review from Susie P (Daughter of Resident) published on 16 July 2023 Submitted via Postal Card
Overall Experience

Handley House is to be commended for providing such excellent care for my mother. All the staff are kind, efficient, helpful and warm. It is so heartening to see the level of attentiveness provided for all the residents here, and also the relatives. It is comforting to know how well looked after the residents are. On top of this, the food is delicious. I've seldom seen my mum so keen for the next meal! The premises are beautiful and more like a top hotel and always clean and so well maintained. We firmly believe that my mum is in the best care home in the district and are so grateful to the whole team here.

Reply from Terri Kidd, PR Executive at Handley House

Thank you for taking the time to write such a lovely review, we are so pleased that your mother is well settled and happy with us and that we can offer you the reassurance that she is getting the best possible care – and food!

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Review from K S (Friend of Resident) published on 12 July 2023 Submitted via Postal Card
Overall Experience

Lovely residential home, clean and very tidy. I don't know if personal care ie, showering, and bathing is part of the service or if extra care is required. My friend has dementia and on occasion has same clothes on for days and her laundry doesn't get taken every day so she puts on dirty clothes at times two. Overall an excellent facility may be a one-to-one assistance person in hygiene.

Reply from Terri Kidd, PR Executive at Handley House

Thank you for your review. Please know that we take all feedback seriously and will look into your concerns with the home manager. Our team at Handley House is dedicated to giving our residents the very best person-centred care and doing their best to go above and beyond to ensure our residents...  

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Review from L C (Daughter of Resident) published on 27 June 2023 Submitted via Postal Card
Overall Experience

My mum just stayed for three weeks following a stroke and has now returned home (with carers). You have an incredibly kind, lovely, caring team. From the management team, carers and the team that keep the home cleaned and maintained. My mum was fairly independent but observing the staff they were so kind to all the residents. The only thing my mum was not so keen on was the food and I understand there was a new food manager starting just before she left. Your team work very hard and are really lovely. Thank you.

Reply from Terri Kidd, PR Executive at Handley House

Thank you for sending such a lovely review, we are so pleased that your mum has recovered so well and that her time at Handley was so positive. We are sorry the food wasn’t quite as we would hope but we have just had a new kitchen team start and they have hit the ground running, so if your mum ever joins us again we are sure she will be impressed. She can put requests in at any time!

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Review from L C (Daughter of Resident) published on 26 June 2023 Submitted via Postal Card
Overall Experience

We felt very welcome as a family and for Mum as a resident, when shown around and since she moved in. The place is immaculate, lovely activities are put on. Best of all the staff are so friendly and helpful. They always go above and beyond! We couldn't be happier that Mum lives at Handley House!

Reply from Terri Kidd, PR Executive at Handley House

Thank you for sending such a lovely review. It’s really important to us that families feel as welcome as our residents at Handley House, and we are just as happy that your mum lives with us!

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Review from Angie G (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card
Overall Experience

Thank you to Handley House. We are in awe of the amazing staff. Mum hasn't settled easily but everyone has been so supportive of her and her needs. Staff are always professional, dedicated and cheerful (with the visitors too!- despite our many questions). Thanks to everyone involved in Mum's care, we know she is in the best place possible as we deal with this phase of her life. Heartfelt thanks to you all.

Reply from Terri Kidd, PR Executive at Handley House

Thank you for your lovely review. We recognise it can be a big step to move into a home, but we will strive to do all we can to support residents (and their families – there’s no such thing as too many questions!) to navigate the transition. If there is anything else we can do to help just let us know!

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Review from Susan E (Friend of Resident) published on 11 January 2023 Submitted via Postal Card
Overall Experience

Every time I come into this home to visit, the staff are so friendly and the place is immaculate. I always say if I go into a home this is the one I would like to go into!

Reply from Terri Kidd, PR Executive at Handley House

Thank you for your kind words and while you wait to join us as a resident feel free to pop in and join us for a cuppa instead – the door is always open!

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Review from Caroline L (Daughter of Resident) published on 6 January 2023 Submitted via Website
Overall Experience
Dad has been at Handley House for 6 months now and we cannot praise the staff enough. He has settled in so well and is cared for to a standard that we could not provide ourselves. The pressure and stress that has been taken off myself and other family members means that now we can spend quality time with dad, and no longer have to worry about his well being.

Although his dementia has advanced and he can no longer express himself as he once could, we can tell that he is happy in his surroundings. Visiting is a pleasure and we are always made to feel welcome. There is always a lovely family atmosphere and nothing is too much trouble. Dad clearly loves his carers and this gives myself and family great peace of mind knowing that he is in lovely caring surroundings with people who care. Thank you to all the staff.

Reply from Terri Kidd, PR Executive at Handley House

Thank you so much for taking the time to write these lovely words. We know that it can be very worrying when a loved one moves into a home and we hope to always reassure and support both our residents and their families. We are so glad that the support he receives has resulted in you getting more...  

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Review from K P (Daughter of Resident) published on 17 November 2022 Submitted via Postal Card
Overall Experience
The manager, deputy manager and front of house person are wonderful caring people. They are efficient, friendly and open for questions any time.

My mother spent several weeks there on respite care. We were all devastated when we have to move her to a cheaper care home.

Reply from Charlotte Jackson, Customer Care Administrator at Handley House

Thank you for leaving these kind words for the team at Handley House. We're so glad that the team could support your mother and your family during her time living with us. We hope your mother is just as happy in her new home, and don't forget, you'll always be welcome at Handley House.

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Review from Simon A (Stepson of Resident) published on 14 November 2022 Submitted via Website
Overall Experience

My stepmother spent three months at Handley House while waiting for a space at another Home within the group closer to her home. I couldn't fault the staff for the care and attention given to her during the time spent at Handley and would endorse all the positive reviews received, they are definitely deserved. By the end of her stay my stepmother would only move on knowing she would be able to return, very high praise indeed!

Reply from Charlotte Jackson, Customer Care Administrator at Handley House

We really appreciate this wonderful review for the caring team at Handley House, of who we're so proud. It's great to hear that your stepmother had such a good time during her stay at Handley House, and we hope she is just as happy in her new home. Thank you for your kind words, we'll be sure to pass them along to the team.

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Review from Alison T (Daughter of Resident) published on 30 September 2022 Submitted via Website
Overall Experience

My mum went to Handley House for respite care when I went on holiday as my dad was already a resident there. I have reviewed the actual home and facilities in my other review for my dad but wanted to say how lovely everyone was to my mum even though she was only there for a short period. All the staff, carers, management really make your relative feel relaxed, welcome, and part of the home right from walking through the door. They go above and beyond to help them settle in and feel comfortable. You can take anything in to make them feel more at home. I went on holiday knowing that she was being well looked after and confident that all her medication and care needs would be seen to. I would have no hesitation to return to Handley House.

Reply from Terri Kidd, PR Executive at Handley House

Thank you for your review. We really appreciate you taking the time to leave such great feedback for Handley House. The care team in the home are dedicated to giving the best care and support to our residents and their families, so its heart-warming to hear that you felt confident that your mum...  

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Review from Jamie K (Son of Resident) published on 29 September 2022 Submitted via Postal Card
Overall Experience

Wonderful care. My mum is so much better for being at Handley House. the staff are wonderful, residents' are super well cared for, all our relatives. I highly recommend. Couldn't be happier with how my mum is cared for. This place is the epitome of a caring culture.

Reply from Terri Kidd, PR Executive at Handley House

Thank you for leaving these kind words for our care team at Handley House. We’re extremely proud of our care team at the home, and all they do for our residents. It’s great to hear that you and your mum are happy with the care at Handley House - we’ll be sure to pass your feedback on to the team.

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Review from Izzy K (Granddaughter of Resident) published on 29 September 2022 Submitted via Postal Card
Overall Experience

Staff are amazing and all absolutely lovely. Treat all the residents with such respect and care. The activities and trips they organise are through the roof. The rooms are facilities are outstanding. Honestly the nicest care home I've ever seen. It's more like a five star hotel.

Reply from Terri Kidd, PR Executive at Handley House

Thank you for your review. We really appreciate you taking the time to leave such great feedback for Hambleton Grange. The care team in the home are dedicated to giving the best care and support to our residents and their families, and love to encourage our residents to take advantage of our varied activities program, helping them live life to the fullest. Thanks again!

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Review from Nicky G (Daughter of Resident) published on 1 September 2022 Submitted via Postal Card
Overall Experience

It is a real relief to have moved my mum to Handley House. I know that she is safe and cared for. She is making friends and enjoying the food (and wine!). Staff treat Mum as an individual, they know her and she feels that she is well looked after. I can't imagine anywhere better for Mum to be - thank you.

Reply from Terri Kidd, PR Executive at Handley House

Thank you for this lovely review. The care team at Handley House will be so glad to hear that your mum is enjoying living in the home - and a glass of wine or two! Our teams are dedicated to delivering person-centred care, so we’re very happy to hear that your mum feels that her care is individual to her. We’ll be sure to pass on your message to the team.

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Review from Andy M (Son of Resident) published on 18 August 2022 Submitted via Website
Overall Experience
I’m not one to write reviews, but I feel Handley House needs this shout out. From the reception to the cares, the manager to the chefs and cleaners to the entertainment team in my opinion all go above and beyond.
I was having real trouble finding a care home for father until I called Handley House, and they made the process easy, which was so kind as I live in Southampton.
My father went to stay at Handley House for respite and was followed shortly after by my mother as they both have Alzheimer’s and then went on to be permanent residents. I have never heard them say a bad word about the care, food or establishment. Which was a welcome relief.
Unfortunately, my father now needs nursing care and Handley House have helped and advised with this process as well and the move was today for both of them.
I can’t thank them enough for the compassion and care they have given them and wish they could have stayed longer.

Still I know there will be two lucky people out there who will be able to take their rooms.

Reply from Terri Kidd, PR Executive at Handley House

Thank you so much for taking the time to write this heartwarming review for Handley House. The team will be touched to hear that your parents enjoyed their stay, and that you were pleased with the care they provided. We’re extremely proud of our team at Handley House, and we will be sure to pass...  

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Review from Andrew P (Son of Resident) published on 1 July 2022 Submitted via Website
Overall Experience

My mum was welcomed into Handley House at a most difficult time at the height of the pandemic and spent the last few months of her life there. Their staff were always attentive, respectful and most helpful. I am most grateful for the time they gave to make my mum's last few weeks as comfortable as possible.

Reply from Terri Kidd, PR Executive at Handley House

Thank you for taking the time to leave this lovely review. The care team at Handley House are dedicated to giving the best care to our residents, so it’s good to hear that your mum was comfortable during her time with us. Thank you so much.

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Review from Barbara B (Daughter of Resident) published on 26 June 2022 Submitted via Postal Card
Overall Experience

We were here for the Queen's Jubilee Celebration, so well organised. Everyone involved did an excellent job and all those who attended seemed to really enjoy themselves. The organisation was superb, plus everything was cleared away and kept clean and tidy.

Reply from Terri Kidd, PR Executive at Handley House

Thank you so much for leaving this lovely review for Handley House. We’re glad you had a great time at our Jubilee party. Our care team at Handley House love to host fantastic celebrations for our residents and the local community to enjoy and hopefully form some lasting friendships. Thank you!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (18) & Events (0)

News
  • 14 Oct 2025

    Residents and colleagues at HC-One’s Handley House Care Home in Clifton, York, recently celebrated Oktoberfest in style, turning the care home into a lively Bavarian festival full of laughter, games,...

  • 07 Oct 2025

    HC-One’s Handley House Care Home in Clifton, York, brought joy, laughter, and togetherness to the community with its Autumn Fayre. Residents, families, and neighbours enjoyed a lively afternoon filled with...

  • 24 Sep 2025

    HC-One’s Handley House Care Home in York, North Yorkshire, is excited to invite the local community to a family fun day on Friday 19th September from 1pm to 3pm. Visitors...

Upcoming Events

There are no upcoming events for Handley House.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: Handley House

Accreditations

There are no accreditations posted yet for Handley House.

Meet the Team (3)

Charlie Parker
Charlie ParkerJob Title:Home ManagerJoined: 2022

Charlie is the Home manager at Handley House.

Lisa Harding
Lisa HardingJob Title:Regional DirectorJoined: 2019

"My aim each day is to know that we have made a difference to someone’s life and put a smile on their face"

Lisa joined Ideal Carehomes as Regional Director in 2018. She has worked in the care sector for 23 years, starting as a personal carer and working her way up to senior management. Lisa has worked at regional level for the past five years, supporting homes across Lincolnshire, Yorkshire and the Midlands, and before this she has a wealth of experience in managing residential and dementia care homes.

Lisa is passionate about care and enjoys supporting our Home Managers and staff teams to provide the very best care possible. Lisa works with our Yorkshire homes and she enjoys getting to know the residents and their families, finding out about interesting life stories. She welcomes feedback and suggestions and is always available to help with any queries.

Yvonne Oxendale
Yvonne OxendaleJob Title:Care ManagerJoined: 2023

Yvonne is the Care Manager at Handley House.

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