Handley House

Green Lane, York YO30 6RG
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9.7 70 Reviews
  • Handley House, York
Handley House offers 24 hour residential and dementia care in luxury surroundings which create a great place to live.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1741

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

These prices are only a guideline, please contact Handley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Charlie Parker (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Handley House are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Handley House has plenty of onsite parking for visitors.

Handley House Reviews (70)

9.7

Handley House has a Review Score of 9.7 (9.664) out of 10, based on 20 reviews in the last 2 years.
Over all time Handley House has 70 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Handley House
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Total of 70, showing 21-40
Review from Susie P (Daughter of Resident) published on 16 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Handley House is to be commended for providing such excellent care for my mother. All the staff are kind, efficient, helpful and warm. It is so heartening to see the level of attentiveness provided for all the residents here, and also the relatives. It is comforting to know how well looked after the
residents are. On top of this, the food is delicious. I've seldom seen my mum so keen for the next meal! The premises are beautiful and more like a top hotel and always clean and so well maintained. We firmly believe that my mum is in the best care home in the district and are so grateful to the whole team here.
Reply from Terri Kidd, PR Executive at Handley House

Thank you for taking the time to write such a lovely review, we are so pleased that your mother is well settled and happy with us and that we can offer you the reassurance that she is getting the best possible care – and food!

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Review from K S (Friend of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely residential home, clean and very tidy. I don't know if personal care ie, showering, and bathing is part of the service or if extra care is required. My friend has dementia and on occasion has same clothes on for days and her laundry doesn't get taken every day so she puts on dirty clothes at
times two. Overall an excellent facility may be a one-to-one assistance person in hygiene.
Reply from Terri Kidd, PR Executive at Handley House

Thank you for your review. Please know that we take all feedback seriously and will look into your concerns with the home manager. Our team at Handley House is dedicated to giving our residents the very best person-centred care and doing their best to go above and beyond to ensure our residents always feel and look their best. Should you wish to discuss your concerns with the team, please feel welcome to give Handley House a call or pop into the home for a chat – our doors are always open.

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Review from L C (Daughter of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum just stayed for three weeks following a stroke and has now returned home (with carers). You have an incredibly kind, lovely, caring team. From the management team, carers and the team that keep the home cleaned and maintained. My mum was fairly independent but observing the staff they were so
kind to all the residents. The only thing my mum was not so keen on was the food and I understand there was a new food manager starting just before she left. Your team work very hard and are really lovely. Thank you.
Reply from Terri Kidd, PR Executive at Handley House

Thank you for sending such a lovely review, we are so pleased that your mum has recovered so well and that her time at Handley was so positive. We are sorry the food wasn’t quite as we would hope but we have just had a new kitchen team start and they have hit the ground running, so if your mum ever joins us again we are sure she will be impressed. She can put requests in at any time!

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Review from L C (Daughter of Resident) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We felt very welcome as a family and for Mum as a resident, when shown around and since she moved in. The place is immaculate, lovely activities are put on. Best of all the staff are so friendly and helpful. They always go above and beyond! We couldn't be happier that Mum lives at Handley House!
Reply from Terri Kidd, PR Executive at Handley House

Thank you for sending such a lovely review. It’s really important to us that families feel as welcome as our residents at Handley House, and we are just as happy that your mum lives with us!

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Review from Angie G (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to Handley House. We are in awe of the amazing staff. Mum hasn't settled easily but everyone has been so supportive of her and her needs. Staff are always professional, dedicated and cheerful (with the visitors too!- despite our many questions). Thanks to everyone involved in Mum's care, we
know she is in the best place possible as we deal with this phase of her life. Heartfelt thanks to you all.
Reply from Terri Kidd, PR Executive at Handley House

Thank you for your lovely review. We recognise it can be a big step to move into a home, but we will strive to do all we can to support residents (and their families – there’s no such thing as too many questions!) to navigate the transition. If there is anything else we can do to help just let us know!

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Review from Susan E (Friend of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I come into this home to visit, the staff are so friendly and the place is immaculate. I always say if I go into a home this is the one I would like to go into!
Reply from Terri Kidd, PR Executive at Handley House

Thank you for your kind words and while you wait to join us as a resident feel free to pop in and join us for a cuppa instead – the door is always open!

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Review from Caroline L (Daughter of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Handley House for 6 months now and we cannot praise the staff enough. He has settled in so well and is cared for to a standard that we could not provide ourselves. The pressure and stress that has been taken off myself and other family members means that now we can spend quality time
with dad, and no longer have to worry about his well being.
Although his dementia has advanced and he can no longer express himself as he once could, we can tell that he is happy in his surroundings. Visiting is a pleasure and we are always made to feel welcome. There is always a lovely family atmosphere and nothing is too much trouble. Dad clearly loves his carers and this gives myself and family great peace of mind knowing that he is in lovely caring surroundings with people who care. Thank you to all the staff.
Reply from Terri Kidd, PR Executive at Handley House

Thank you so much for taking the time to write these lovely words. We know that it can be very worrying when a loved one moves into a home and we hope to always reassure and support both our residents and their families. We are so glad that the support he receives has resulted in you getting more quality time with your dad – honestly, we couldn’t ask for a better outcome. Please know that you are a big part of that family atmosphere and will always be welcome at Handley House.

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Review from K P (Daughter of Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager, deputy manager and front of house person are wonderful caring people. They are efficient, friendly and open for questions any time.
My mother spent several weeks there on respite care. We were all devastated when we have to move her to a cheaper care home.
Reply from Charlotte Jackson, Customer Care Administrator at Handley House

Thank you for leaving these kind words for the team at Handley House. We're so glad that the team could support your mother and your family during her time living with us. We hope your mother is just as happy in her new home, and don't forget, you'll always be welcome at Handley House.

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Review from Simon A (Stepson of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepmother spent three months at Handley House while waiting for a space at another Home within the group closer to her home. I couldn't fault the staff for the care and attention given to her during the time spent at Handley and would endorse all the positive reviews received, they are definitely
deserved. By the end of her stay my stepmother would only move on knowing she would be able to return, very high praise indeed!
Reply from Charlotte Jackson, Customer Care Administrator at Handley House

We really appreciate this wonderful review for the caring team at Handley House, of who we're so proud. It's great to hear that your stepmother had such a good time during her stay at Handley House, and we hope she is just as happy in her new home. Thank you for your kind words, we'll be sure to pass them along to the team.

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Review from Alison T (Daughter of Resident) published on 30 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went to Handley House for respite care when I went on holiday as my dad was already a resident there. I have reviewed the actual home and facilities in my other review for my dad but wanted to say how lovely everyone was to my mum even though she was only there for a short period. All the staff,
carers, management really make your relative feel relaxed, welcome, and part of the home right from walking through the door. They go above and beyond to help them settle in and feel comfortable. You can take anything in to make them feel more at home. I went on holiday knowing that she was being well looked after and confident that all her medication and care needs would be seen to. I would have no hesitation to return to Handley House.
Reply from Terri Kidd, PR Executive at Handley House

Thank you for your review. We really appreciate you taking the time to leave such great feedback for Handley House. The care team in the home are dedicated to giving the best care and support to our residents and their families, so its heart-warming to hear that you felt confident that your mum would well-looked after while you were away. Please do not hesitate to get in touch should you need anything further.

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Review from Izzy K (Granddaughter of Resident) published on 29 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are amazing and all absolutely lovely. Treat all the residents with such respect and care. The activities and trips they organise are through the roof. The rooms are facilities are outstanding. Honestly the nicest care home I've ever seen. It's more like a five star hotel.
Reply from Terri Kidd, PR Executive at Handley House

Thank you for your review. We really appreciate you taking the time to leave such great feedback for Hambleton Grange. The care team in the home are dedicated to giving the best care and support to our residents and their families, and love to encourage our residents to take advantage of our varied activities program, helping them live life to the fullest. Thanks again!

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Review from Jamie K (Son of Resident) published on 29 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care. My mum is so much better for being at Handley House. the staff are wonderful, residents' are super well cared for, all our relatives. I highly recommend. Couldn't be happier with how my mum is cared for. This place is the epitome of a caring culture.
Reply from Terri Kidd, PR Executive at Handley House

Thank you for leaving these kind words for our care team at Handley House. We’re extremely proud of our care team at the home, and all they do for our residents. It’s great to hear that you and your mum are happy with the care at Handley House - we’ll be sure to pass your feedback on to the team.

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Review from Nicky G (Daughter of Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a real relief to have moved my mum to Handley House. I know that she is safe and cared for. She is making friends and enjoying the food (and wine!). Staff treat Mum as an individual, they know her and she feels that she is well looked after. I can't imagine anywhere better for Mum to be - thank
you.
Reply from Terri Kidd, PR Executive at Handley House

Thank you for this lovely review. The care team at Handley House will be so glad to hear that your mum is enjoying living in the home - and a glass of wine or two! Our teams are dedicated to delivering person-centred care, so we’re very happy to hear that your mum feels that her care is individual to her. We’ll be sure to pass on your message to the team.

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Review from Andy M (Son of Resident) published on 18 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m not one to write reviews, but I feel Handley House needs this shout out. From the reception to the cares, the manager to the chefs and cleaners to the entertainment team in my opinion all go above and beyond.
I was having real trouble finding a care home for father until I called Handley House,
and they made the process easy, which was so kind as I live in Southampton.
My father went to stay at Handley House for respite and was followed shortly after by my mother as they both have Alzheimer’s and then went on to be permanent residents. I have never heard them say a bad word about the care, food or establishment. Which was a welcome relief.
Unfortunately, my father now needs nursing care and Handley House have helped and advised with this process as well and the move was today for both of them.
I can’t thank them enough for the compassion and care they have given them and wish they could have stayed longer.
Still I know there will be two lucky people out there who will be able to take their rooms.
Reply from Terri Kidd, PR Executive at Handley House

Thank you so much for taking the time to write this heartwarming review for Handley House. The team will be touched to hear that your parents enjoyed their stay, and that you were pleased with the care they provided. We’re extremely proud of our team at Handley House, and we will be sure to pass along your kind words. We hope your parents are doing well, and wish you all the best in the future. Please don’t hesitate to get in touch with us again should you need anything.

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Review from Andrew P (Son of Resident) published on 1 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was welcomed into Handley House at a most difficult time at the height of the pandemic and spent the last few months of her life there. Their staff were always attentive, respectful and most helpful. I am most grateful for the time they gave to make my mum's last few weeks as comfortable as possible.
Reply from Terri Kidd, PR Executive at Handley House

Thank you for taking the time to leave this lovely review. The care team at Handley House are dedicated to giving the best care to our residents, so it’s good to hear that your mum was comfortable during her time with us. Thank you so much.

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Review from Barbara B (Daughter of Resident) published on 26 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were here for the Queen's Jubilee Celebration, so well organised. Everyone involved did an excellent job and all those who attended seemed to really enjoy themselves. The organisation was superb, plus everything was cleared away and kept clean and tidy.
Reply from Terri Kidd, PR Executive at Handley House

Thank you so much for leaving this lovely review for Handley House. We’re glad you had a great time at our Jubilee party. Our care team at Handley House love to host fantastic celebrations for our residents and the local community to enjoy and hopefully form some lasting friendships. Thank you!

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Review from Carol M (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been impressed with the Team. Very approachable and caring. I have felt welcomed as a visitor. The activities are very good which my mother enjoys along with companionship. The meals are good and the tables set out very nicely so much care and thought given to make it an enjoyable experience.
Handley House is spacious and clean with choices of rooms to sit from the lounge to garden room, cinema, outdoor seating and garden. The staff are courteous and friendly respecting everyone as an individual. The recent Jubilee celebrations were outstanding and appreciated.
Reply from Terri Kidd, PR Executive at Handley House

Thank you for leaving these kind words for our care team at Handley House. We’re so glad to hear that your mother is enjoying her stay with us and taking advantage of our varied activities and facilities.
Our care team at Handley House will be so pleased to hear that you and your mother are happy with the care they’re providing – we’ll be sure to pass your comments along.

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Review from D B (Wife of Resident) published on 3 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care given and help when needed at the end of a button. All staff are very caring considering some of the problems they have to deal with.
Reply from Terri Kidd, PR Executive at Handley House

Thank you for taking the time to review Handley House. It’s great to hear that you’re satisfied with the care our team provide – we really appreciate the feedback. Thank you.

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Review from J B (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum initially came to Handley House for respite care which has now been extended whilst we wait for arrangements to be made for full-time residential care. I would really like her to stay here as she has settled very well. The home is very clean and always smells fresh. The staff have spoken to me
most days on the phone and are very kind, helpful and informative. The meals are varied and very good. The only reason I rated good for activities was because I haven't seen mum doing any activities yet.
Reply from Terri Kidd, PR Executive at Handley House

Thank you for taking the time to leave this review. We really appreciate hearing such great feedback about our staff at Handley House, and the excellent care they provide to our residents. Our Activities Coordinators are always happy to organize any activity they can for our residents to enjoy, so please let them know if your mum would like to do something specific as we would love for her to make the most of her stay with us. Thank you.

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Review from L R (Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a wheelchair user, I am in Handley House whilst my husband is in hospital. Unfortunately, I have had Covid and have been confined to my room for 10-days, so haven't; had any activities. The staff and management are excellent, very kind and helpful. I have had problems contacting my husband's hospital,
and they have gone above and beyond kindness in getting me a phone on speaker. I find having my laptop in my room most useful. I miss having grab-handles, particularly in the bathroom, and find washing difficult.
Reply from Terri Kidd, PR Executive at Handley House

Thank you for taking the take to leave this feedback for Handley House. We’re sorry to hear you haven’t been able to enjoy any of our activities, but please know our staff are committed to keeping all residents safe during the pandemic. It’s great to hear that our staff have done their best to help you contact your husband. Please do let the care staff at Handley House know if you need further assistance, and they’ll be sure to do everything they can to improve your stay. Thank you.

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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Handley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.664 for Handley House is calculated as follows: ( (168 Excellents x 5) + (50 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 232 Ratings = 4.664
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Handley House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (3)

Charlie

Charlie Parker

Job Title: Home Manager Joined: 2022

Charlie is the Home manager at Handley House.

Lisa

Lisa Harding

Job Title: Regional Director Joined: 2019

"My aim each day is to know that we have made a difference to someone’s life and put a smile on their face"


Lisa joined Ideal Carehomes as Regional Director in 2018. She has worked in the care sector for 23 years, starting as a personal carer and working her way up to senior management. Lisa has worked at regional level for the past five years, supporting homes across Lincolnshire, Yorkshire and the Midlands, and before this she has a wealth of experience in managing residential and dementia care homes.


Lisa is passionate about care and enjoys supporting our Home Managers and staff teams to provide the very best care possible. Lisa works with our Yorkshire homes and she enjoys getting to know the residents and their families, finding out about interesting life stories. She welcomes feedback and suggestions and is always available to help with any queries.

Yvonne

Yvonne Oxendale

Job Title: Care Manager Joined: 2023

Yvonne is the Care Manager at Handley House.

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