Handley House

Green Lane, York YO30 6RG
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9.7 70 Reviews
  • Handley House, York
Handley House offers 24 hour residential and dementia care in luxury surroundings which create a great place to live.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1741

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

These prices are only a guideline, please contact Handley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Charlie Parker (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Handley House are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Handley House has plenty of onsite parking for visitors.

Handley House Reviews (70)

9.7

Handley House has a Review Score of 9.7 (9.664) out of 10, based on 20 reviews in the last 2 years.
Over all time Handley House has 70 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Handley House
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Total of 70, showing 41-60
Review from J M (Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed at Handley House for two weeks after a hip replacement operation for respite care. All the staff were very caring, helpful and friendly. However, after my second day, Covid invaded the home, and all the various activities planned had to be cancelled. My room with ensuite was spacious, and I
was able to walk around the terraced paths in the garden with two sticks. I would recommend Handley House. Some of my scores would have been higher without Covid.
Reply from Terri Kidd, PR Executive at Handley House

Thank you for taking the time to share your experience of Handley House. We’re sorry to hear your visit was interrupted by the pandemic, but we’re glad to hear you were happy with our staff and our facilities. Thank you.

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Review from P S (Daughter-in-law of Resident) published on 26 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home has gone above and beyond to accommodate my father-in-law.
When my mother-in-law took a turn for the worse they helped with care and flexibility to ease our situation.
Where there were problems they offered solutions and we could not have been happier knowing our loved ones was getting
the best care he could.
Reply from Terri Kidd, PR Executive at Handley House

Thank you for your review. The staff at Handley House are dedicated to making the transition to our home as easy as possible, giving each and every resident the time, care and attention they deserve. We’re so glad to hear you’re happy with the care we provided for your father-in-law – we hope he enjoyed his time with us.

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Review from J P (Friend of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the first time I have visited this home and I was very impressed with the lovely, homely feel of the place.
It reminded me of a 5-star hotel. The bedrooms are beautiful, very tastefully decorated.
I haven't put a review of the last four items as I have no knowledge of them. However, our
friend that we visited was very happy with the food and drinks and activities.
Reply from Terri Kidd, PR Executive at Handley House

Thank you so much for your feedback. At Handley House, all of our spaces are designed with residents in mind and we always want our residents to feel safe, secure and at home. We’re so pleased to hear that you and your friend are happy with the care at Handley House. Thank you.

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Review from Sally N (Daughter of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident for two years, he always commented on how lovely the staff were. They always treated him with such kindness and compassion. I cannot praise the staff enough. It seems such a lovely happy environment and the residents are treated to many interesting activities. Most of all I
have witnessed such wonderful care from some exceptional carers. Thank you.
Reply from Rebekah Steward, Customer Care Team at Handley House

Thank you for sharing your experience of Handley House. It is lovely to hear your father received all the care and support he needed during his stay with us. We pride ourselves on ensuring the highest quality care is given at all times and it is great to hear the staff were supportive and attentive to your father's needs. I will be sure to pass on your kind words to the team at Handley House.

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Review from F P (Daughter of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved into Handley House n the middle of a lockdown. It was an incredibly upsetting and difficult time. The care and love he received was outstanding. His personality was understood and his needs were met. He always said the people were faultless and kind and I could see he had fun with all his
carers. He was looked after to the very end and I am very grateful to all at Handley House.
Reply from Rebekah Steward, Customer Care Team at Handley House

Thank you for sharing your experience of Handley House. We are extremely proud of our staff team and their continued support and dedication, so it is wonderful to hear your dad received all the care and support he needed during his stay at Handley House. I will be sure to pass on your kind words to the team.

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Review from G L (Daughter of Resident) published on 23 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In this most difficult of times, the care of my mum has been brilliant. They (the staff) have also looked after me when I have been sad at not being able to visit her properly. Knowing that she is being looked after so well gives me peace of mind. Thank you.
Reply from Rebekah Steward, Customer Care Team at Handley House

Thank you for taking the time to review Handley House. During these difficult times, it is reassuring to know that staff have been supportive to both yourself and to mum. Our teams are always there for you should you need them. I will pass on your kind words to the team at Handley House.

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Review from A T (Wife of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is so nice to be able to visit again after all the Covid challenges.
It makes so much difference to be able to spend time with my husband in his room he was recently 90 and even with restrictions, the staff were able to make it special - much appreciated.
Reply from Rebekah Steward, Customer Care Team at Handley House

Thank you for taking the time to review Handley House. How nice to hear that you were able to spend some time with your husband to celebrate his birthday and that the team made it so special for you both. I will be sure to pass on your kind words to the team at Handley House.

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Review from Leanne W (Daughter of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great place, took my mum and her 14 year old dog in at short notice. Lovely and friendly staff. Really supportive to me as a daughter as I've found this all really hard.
Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from K B (Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very impressed with everything connected with this home in the short time I've been here.
Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from Jan V (Daughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is always telling me how lovely the staff are and particularly enjoys all of the activities that are put on to entertain. It has been an extremely difficult time for personal contact but the staff have risen admirably to the challenge.
Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you for your review of Handley House. We pride ourselves on creating a community within our homes with an abundance of social activities and I am so pleased to hear that this is what you have found. The staff team will be delighted to hear your positive feedback which I shall be sure to pass on.

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Review from S R (Granddaughter of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Handley House are incredibly professional and take such good care of our grandmother. The home is beautifully appointed and she gives high praise herself for the kindness and compassion shown, also praises the quality and choice of the food!
We really appreciate everything all of the team
at Handley House are doing and for going the extra mile to look after her in the way we wish we could. A big thank you to you all.
Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.

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Review from C G (Husband of Resident) published on 4 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review can only be related to pre lockdown.No doubt the subject remained the same this is my honest opinion.
Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you so much for reviewing our home. We appreciate your time and will make sure your comments are passed on to the whole staff team.

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Review from Susan B (Daughter of Resident) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved into Handley House in April during the lockdown. We had looked around the home in February and Dad loved the spacious corridors, friendly atmosphere and range of activities and social spaces on offer. After a few weeks, Dad settled in really well, he loves the food and says the carers are
all very nice. The home have been fantastic in enabling safe visiting and putting photos and videos of activities online which is very reassuring to see the residents looking so happy. The staff have really taken the time to get to know my dad's likes and interests. My dad is happy and well looked after.
Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.

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Review from Y S (Daughter of Resident) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found Handley House to be warm and friendly with lovely staff who are very caring.
Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from R D (Son of Resident) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is settled and very content. The facilities including her room are lovely and clean. The staff are unfailingly kind and competent. By a combination of good luck and careful management, they have no Covid cases in the home. My main issue is the lack of feedback on how mum is doing day to day
e.g sleep patterns is mum eating and drinking properly? interaction with staff and other residents? participating in activities? have there been any visitors? have parcels arrived etc. This arises because of the distance 200 miles I live from the home the necessary prohibition on visits by relatives and mum's very poor short term memory caused by dementia which means a chat with mum on the telephone conversation cannot reliably explain what has been happening to her.
Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you so much for your review. We are so pleased to hear that your mum's move has been a positive experience for you all. We pride ourselves in making a real difference to the lives of our residents and creating a great and safe place to live. We aim to always communicate effectively with our residents and their families, please feel free to call our Home Manager, Rachel McNally, on 01904 221 041 to discuss any questions you may have about your mum.

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Review from L H (Daughter-in-law of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a nice place to visit. Staff are lovely, and guests all seem relaxed and enjoying themselves.
Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you very much for your review of our Handley House home. We are pleased to hear you enjoy your visits as we consider our homes to be an extension of yours. We will ensure the team receive this review.

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Review from I H (Son of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place.
Nice staff.
Good food.
Very happy Dad is here.
Reply from Rebecca Selkirk, PR Executive at Handley House

Thank you so much for taking the time to write this review on Handley House. We are pleased to hear your father is happy in his new home and we will be sure to pass this review on to the team.

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Review from J Y (Daughter of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having just brought mum to the home, it is early days, but so far excellent in all aspects. The home is welcoming and the decor fist class and homely. Praying mum settles as we think we have made a great choice with Handley House!
Reply from Samantha Blair, Customer Care Advisor at Handley House

Thank you so much for your lovely review about our home. We hope your mother has settled well at Handley House and that she is enjoying the daily activities and entertainment. The staff team will be delighted to hear your kind words which I shall be sure to pass along.

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Review from L B (Granddaughter of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place. All the staff have looked after my nan so well since she arrived. The food and activities are fabulous.
Reply from Samantha Blair, Customer Care Advisor at Handley House

Thank you for kindly taking the time to write a review of Handley House and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

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Review from J C (Sister-in-law of Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Obviously it's very new premises so up-to-date, clean and good facilities. The staff are very helpful and friendly. Visitors welcome and also accommodated for. Drinks and food are very good and again the staff are extremely helpful when serving etc.
Reply from Samantha Blair, Customer Care Advisor at Handley House

Thank you for kindly taking the time to write a review of Handley House. We encourage families and friends to pop into the home at any time and you would also be welcome to join in with any of the activities or events in the home. The staff team will be delighted to hear your kind words which I shall be sure to pass on.

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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Handley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.664 for Handley House is calculated as follows: ( (168 Excellents x 5) + (50 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 232 Ratings = 4.664
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Handley House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (3)

Charlie

Charlie Parker

Job Title: Home Manager Joined: 2022

Charlie is the Home manager at Handley House.

Lisa

Lisa Harding

Job Title: Regional Director Joined: 2019

"My aim each day is to know that we have made a difference to someone’s life and put a smile on their face"


Lisa joined Ideal Carehomes as Regional Director in 2018. She has worked in the care sector for 23 years, starting as a personal carer and working her way up to senior management. Lisa has worked at regional level for the past five years, supporting homes across Lincolnshire, Yorkshire and the Midlands, and before this she has a wealth of experience in managing residential and dementia care homes.


Lisa is passionate about care and enjoys supporting our Home Managers and staff teams to provide the very best care possible. Lisa works with our Yorkshire homes and she enjoys getting to know the residents and their families, finding out about interesting life stories. She welcomes feedback and suggestions and is always available to help with any queries.

Yvonne

Yvonne Oxendale

Job Title: Care Manager Joined: 2023

Yvonne is the Care Manager at Handley House.

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