Handley House

I have been impressed with the Team. Very approachable and caring. I have felt welcomed as a visitor. The activities are very good which my mother enjoys along with companionship. The meals are good and the tables set out very nicely so much care and thought given to make it an enjoyable experience. Handley House is spacious and clean with choices of rooms to sit from the lounge to garden room, cinema, outdoor seating and garden. The staff are courteous and friendly respecting everyone as an individual. The recent Jubilee celebrations were outstanding and appreciated.

Very good care given and help when needed at the end of a button. All staff are very caring considering some of the problems they have to deal with.

My mum initially came to Handley House for respite care which has now been extended whilst we wait for arrangements to be made for full-time residential care. I would really like her to stay here as she has settled very well. The home is very clean and always smells fresh. The staff have spoken to me most days on the phone and are very kind, helpful and informative. The meals are varied and very good. The only reason I rated good for activities was because I haven't seen mum doing any activities yet.

I stayed at Handley House for two weeks after a hip replacement operation for respite care. All the staff were very caring, helpful and friendly. However, after my second day, Covid invaded the home, and all the various activities planned had to be cancelled. My room with ensuite was spacious, and I was able to walk around the terraced paths in the garden with two sticks. I would recommend Handley House. Some of my scores would have been higher without Covid.

As a wheelchair user, I am in Handley House whilst my husband is in hospital. Unfortunately, I have had Covid and have been confined to my room for 10-days, so haven't; had any activities. The staff and management are excellent, very kind and helpful. I have had problems contacting my husband's hospital, and they have gone above and beyond kindness in getting me a phone on speaker. I find having my laptop in my room most useful. I miss having grab-handles, particularly in the bathroom, and find washing difficult.

Where there were problems they offered solutions and we could not have been happier knowing our loved ones was getting the best care he could.

I haven't put a review of the last four items as I have no knowledge of them. However, our friend that we visited was very happy with the food and drinks and activities.

Dad moved into Handley House n the middle of a lockdown. It was an incredibly upsetting and difficult time. The care and love he received was outstanding. His personality was understood and his needs were met. He always said the people were faultless and kind and I could see he had fun with all his carers. He was looked after to the very end and I am very grateful to all at Handley House.

My father was a resident for two years, he always commented on how lovely the staff were. They always treated him with such kindness and compassion. I cannot praise the staff enough. It seems such a lovely happy environment and the residents are treated to many interesting activities. Most of all I have witnessed such wonderful care from some exceptional carers. Thank you.

In this most difficult of times, the care of my mum has been brilliant. They (the staff) have also looked after me when I have been sad at not being able to visit her properly. Knowing that she is being looked after so well gives me peace of mind. Thank you.

It makes so much difference to be able to spend time with my husband in his room he was recently 90 and even with restrictions, the staff were able to make it special - much appreciated.

Great place, took my mum and her 14 year old dog in at short notice. Lovely and friendly staff. Really supportive to me as a daughter as I've found this all really hard.

I'm very impressed with everything connected with this home in the short time I've been here.

My mum is always telling me how lovely the staff are and particularly enjoys all of the activities that are put on to entertain. It has been an extremely difficult time for personal contact but the staff have risen admirably to the challenge.

We really appreciate everything all of the team at Handley House are doing and for going the extra mile to look after her in the way we wish we could. A big thank you to you all.

My review can only be related to pre lockdown.No doubt the subject remained the same this is my honest opinion.

My dad moved into Handley House in April during the lockdown. We had looked around the home in February and Dad loved the spacious corridors, friendly atmosphere and range of activities and social spaces on offer. After a few weeks, Dad settled in really well, he loves the food and says the carers are all very nice. The home have been fantastic in enabling safe visiting and putting photos and videos of activities online which is very reassuring to see the residents looking so happy. The staff have really taken the time to get to know my dad's likes and interests. My dad is happy and well looked after.

I have always found Handley House to be warm and friendly with lovely staff who are very caring.

My mother is settled and very content. The facilities including her room are lovely and clean. The staff are unfailingly kind and competent. By a combination of good luck and careful management, they have no Covid cases in the home. My main issue is the lack of feedback on how mum is doing day to day e.g sleep patterns is mum eating and drinking properly? interaction with staff and other residents? participating in activities? have there been any visitors? have parcels arrived etc. This arises because of the distance 200 miles I live from the home the necessary prohibition on visits by relatives and mum's very poor short term memory caused by dementia which means a chat with mum on the telephone conversation cannot reliably explain what has been happening to her.

Always a nice place to visit. Staff are lovely, and guests all seem relaxed and enjoying themselves.