Rivermede Court Care Home

What I Do
As General Manager at Rivermede Court, with over six years of dedicated service and a strong foundation in leadership, I am committed to fostering a compassionate, high-performing environment for both residents and staff. Having progressed from Deputy Manager to General Manager, I bring a hands-on understanding of our community’s needs and a deep-rooted passion for delivering exceptional care.

In my role, I lead with integrity, empathy, and a focus on continuous improvement. I work closely with my team to cultivate a culture of respect, open communication, and professional development, ensuring every team member feels supported and empowered. My approach is centred on building strong, trust-based relationships—with staff, residents, and their families—while maintaining the highest standards of operational excellence.

My Experience
I moved to the UK from Luxembourg in 2006, starting a new life. Since then, I’ve dedicated my career to working in the care industry, a field that I hold close to my heart. Over the years, I’ve had the privilege of working in various care settings, but my primary focus has been in nursing care.

Throughout my career, I have had the opportunity to work alongside incredible teams and support individuals from all walks of life. Each experience has reinforced my passion for making a meaningful difference in people’s lives, whether it’s providing compassionate care, supporting families, or improving the well-being of those who rely on us.
With years of hands-on experience in the care industry, I remain deeply committed to my mission of making a difference and look forward to continuing my journey in this rewarding field.

About Me
I am someone who finds joy in the simple pleasures of life. When I’m not immersed in my professional pursuits, you’ll likely find me lost in a good book, enjoying the company of family and friends, or savouring a cup of coffee at a cosy café, watching the world go by.

What I Do
As Deputy Manager at Rivermede Court, I support the day-to-day running of the home and work closely with residents, families, and staff to ensure a safe, welcoming, and person-centred environment. My focus is on maintaining high standards of care, supporting the team, and making sure every resident feels valued, respected, and truly at home. I oversee care delivery, quality assurance, and staff development, ensuring that our practice remains consistent, compassionate, and aligned with the values of dignity and respect.

My Experience
I bring 12 years of experience in the care industry, working across a range of roles that have strengthened my understanding of both the clinical and emotional needs of residents. Since joining Rivermede Court in 2022, I’ve become a key part of the leadership team, championing evidence-based practice, reflective learning, and open communication. I’m committed to ensuring that staff feel confident, supported, and empowered to deliver exceptional care. Families place enormous trust in us, and I work hard to build transparent, reassuring relationships so they know their loved ones are in safe hands.

Originally from Canada, I first came to the UK while travelling with my sister — a trip that unexpectedly changed my life when I met my future husband in a local pub. That journey eventually led me into a career I’m deeply passionate about: supporting older adults to live with dignity, comfort, and purpose.

About Me
Outside of work, I enjoy reading, tackling puzzles, and swimming — activities that help me unwind and recharge so I can bring my full energy and focus to my role each day. I’m someone who believes in kindness, patience, and the importance of creating a home-from-home environment for every resident at Rivermede Court.

What I Do
As a Home Admissions Advisor at Rivermede Court, I guide families and prospective residents through every step of the care journey. From the very first enquiry to the day of move-in, my focus is on creating a smooth, respectful, and personalised experience. I take time to understand each person’s needs, preferences, and concerns, ensuring they feel supported, informed, and reassured throughout the process. I work closely with our clinical, hospitality, and administrative teams to make sure every resident’s transition is handled with dignity, sensitivity, and a genuine commitment to their well-being.

My Experience
I bring five years of experience in the care sector, where I’ve developed a deep understanding of the emotional and practical challenges families face when considering long-term care. My role has taught me the importance of clear communication, empathy, and trust — qualities that are essential when helping families make such significant decisions.
Before joining the care industry, I spent over 15 years at British Airways, where I built exceptional customer service skills and learned how to connect with people from all walks of life. This background has shaped my approach today: warm, professional, and always focused on delivering the highest standards of service. Families can trust us because we are transparent, consistent, and committed to doing what’s right for every resident.

About Me
Outside of work, I enjoy spending time with my family, exploring new places, and staying active. I’m passionate about helping others, and that’s what motivates me every day — knowing that I can make a difficult time a little easier for residents and their loved ones.

What I Do
As the Wellbeing & Lifestyle Coordinator at Rivermede Court, my role is to create a vibrant and inclusive activities programme that brings joy, stimulation, and connection to our residents. I design and lead a variety of events and experiences that support emotional, mental, and physical well-being—with fun being the most essential ingredient.

In addition to organising meaningful activities within the home, I also arrange regular outings to local attractions and community events. These excursions help residents maintain social connections and enjoy new experiences outside the home. Every activity I plan is centred on enriching daily life, encouraging engagement, and ensuring every resident feels valued and involved.

My Experience
Although I am a qualified hairdresser by trade, my true passion has always been working with people—and for the past 20 years, I’ve dedicated my career to doing just that. My journey began as an au pair and evolved into roles such as teaching assistant and Cub Scout leader, where I developed a deep appreciation for nurturing wellbeing, creativity, and community spirit.

I’ve been part of the Rivermede Court team since 2019, bringing with me a wealth of experience in planning, organising, and leading engaging activities. I’m a strong believer in the power of community and have been actively involved in organising local events and fundraising efforts. My background helps me create meaningful, inclusive experiences for our residents that support not only their well-being but also their sense of connection and joy.

I was honoured to be awarded Activity Provider of the Year 2026 in a prestigious award organised by the National Activity Providers Association (NAPA), open to care homes nationwide.

About Me
I’m a family-oriented person who loves spending quality time with my partner and our two wonderful children—whether we’re off on an adventure, exploring new places, or simply enjoying a cosy day at home playing board games (which I never shy away from—I love a good challenge!).

In my spare time, I enjoy cooking, baking, crafting, gardening, and staying active through my involvement in scouting. These hobbies reflect my creative, hands-on approach to life and naturally influence the energy and enthusiasm I bring to my role at Rivermede Court.

What I Do
As the Head Chef at Rivermede Court since October 2023, I take great pride in creating nutritious, seasonal, and delicious meals tailored to the individual tastes and dietary needs of our residents. With a strong focus on quality, presentation, and fresh ingredients, I strive to make every mealtime a highlight of the day. My approach blends culinary creativity with a deep understanding of care home dining, ensuring each dish not only nourishes but also brings comfort and enjoyment. At Rivermede Court, my goal is to deliver a dining experience that feels both personal and exceptional.

My Experience
With over 20 years of experience in the culinary industry, I bring a wealth of knowledge and passion to my role as Head Chef at Rivermede Court. Originally beginning my career in restaurants, I later found a true calling in care home dining, where I could combine my love for food with a commitment to the wellbeing of others. For more than 15 years, I’ve been living and working in the UK, honing my skills in both fine dining and specialist care catering.

About Me
I am a passionate, confident, and creative chef originally from Spain, with a deep love for food and people. My background and culture inspire much of my cooking, bringing vibrant flavours and fresh ideas to every dish I create. Beyond the kitchen, I enjoy connecting with residents and team members—sharing stories, laughter, and the joy that good food can bring.

When I’m not working, I love to relax, unwind, and enjoy a good conversation. Whether it’s experimenting with new recipes or simply kicking back on my days off, I believe balance and joy are key ingredients in both life and cooking.

What I Do
As Hospitality Supervisor at Rivermede Court, I focus on creating a warm, welcoming, and well?organised environment for our residents and their families. I oversee all front?of?house services, including mealtimes, events, laundry, and housekeeping, ensuring every detail contributes to an exceptional hospitality experience. My role is about more than keeping things running smoothly — it’s about helping residents feel comfortable, respected, and truly at home. I work closely with the care team to maintain high standards, consistency, and a calm, reassuring atmosphere throughout the home.

My Experience
With 20 years of experience as a Head Housekeeper in the care sector, I bring a deep understanding of what excellent hospitality looks like in a care environment. I’ve spent my career making sure residents receive the dignity, comfort, and attention they deserve. Joining Cinnamon Care has allowed me to continue that commitment within a team that shares the same values of quality, safety, and compassion. Families trust us because we take pride in our work, follow clear standards, and always put residents’ well-being first.

About Me
Outside of work, I enjoy decorating, walking my dog, and spending time with my family — especially my ten wonderful grandchildren, who keep me smiling and busy. These moments help me recharge so I can bring warmth, energy, and care to my role every day.