






Set on a charming country lane in Henley-on-Thames, Hallmark Henley Manor is a place where residents can thrive. Ease into life and experience luxury with a homely feel along with a passionate team dedicated to supporting residents to live each day to the full. Getting older comes with its challenges but Henley Manor live for every moment - big and small. So, from the outset, their bighearted approach puts residents...
Care Provided by Hallmark Henley Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hallmark Henley Manor for full pricing details and T&Cs.
Contact Hallmark Henley Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Elham Faramarzian (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2020
- Number of floors: 2
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Visiting
- Please call and ask to speak with the Customer Relationship Manager if you wish to book a visit.
Parking
- Please use the car parking facilities located to the front of the home on Mill Lane.
Hallmark Henley Manor Reviews (65)
Hallmark Henley Manor has a Review Score of 9.9 (9.918) out of 10, based on 19 reviews in the last 2 years.
Over all time Hallmark Henley Manor has 65 reviews.
Led by the brilliant general manager, Henley Manor's team are superb. Attentive, caring, considerate and joyous. Not only have we as a family noticed the improvement in our mum with Alzheimer's, but all the other residents. It's been quite extraordinary. We feel very blessed and lucky.
Thank you so much for your wonderful words. It is a real pleasure to be part of your mother's life and to be able to enjoy her wonderful personality.
Henley Manor certainly lives up to the high standard Hallmark Care Homes require of their homes. I am so pleased to be living in such a lovely place, super caring staff, so many smiling faces. Nothing too much trouble. Well organised activities, lovely surroundings. My many local friends consider I could not have found a better place to live and hope they will be able to reside here when their time comes. What an excellent recommendation.
It brings us great pleasure to have you at Henley Manor. We feel privileged that you have chosen to live here and to have the opportunity to get to know you. Thank you for your wonderful feedback, it means a lot to us.
Dad moved at a very difficult time when his capabilities were declining rapidly and he was both fearful of all the new faces and quite resentful that he was not able to participate in the activities, benefit from the wonderful facilities or even partake of the exceptional food as he had hoped. He was a complex and often demanding resident. Visiting him from overseas I spent time every day with him at the Manor for a month and saw firsthand how commited all the team were to getting to know and understand him, meet his needs and provide the best and most comfortable care possible. I commend the patience, perseverance and kindness of everyone who cared for him as well as the welcome and support I received in the many hours I spent there. Most important for me was the exceptional communication from both carers and nurses, day and night, keeping me informed as to how he was, especially when I eventually had to return home. I couldn't have asked for more.
Thank you so much for taking the time to share such lovely words about the home and team here at Henley Manor. It was a pleasure to care for your dad and we are so pleased that you trusted us to do so.
Henley Manor is a wonderful care home. The staff are exceptional and the facilities and ambience are the very best we have experienced. We trust Henley Manor to look after our mum and keep her engaged and safe in the best possible way.
Thank you for taking the time to leave such a lovely review. Looking after Mum is a real pleasure.
Henley Manor is a brilliant care home. The staff really look after the residents and give them the best experiences and quality of life possible. They treat residents as individuals.
Thank you for such lovely feedback. I will be sure to share your kind words with the team.
I cannot compliment the staff of Henley Manor enough. They are all incredible - from nursing staff, reception, and customer relationship manager to building services staff; every interaction has been warm, welcoming, helpful and considerate. This is obviously the hardest time of our lives - I am so grateful that we are in such kind and loving hands.
It was our pleasure to look after your wonderful mum. Thank you for the lovely feedback, I will make sure it is passed on to all the team.
We were nervous about her going into a care home last September, but we needn’t have worried as she is very content and well looked after at Henley Manor Care Home.
The staff have also made us, the family, feel very welcome when we visit and are so friendly.
Thank you for leaving such a wonderful review, I will be sure to pass your kind words onto the team.
We were worried how Mum would fit in, but after nearly 8 months she is completely integrated and seems to be thriving. Mum has put on weight, seems to be more cheerful. What is nice is Mum has made friends with quite a few of the other residents. She feels this is now her home. The members of the care team on her floor are so fabulous and respective of her age.
Thank you for the lovely feedback, I will be sure to pass your comments on to the team.
When my father joined the home nine months ago he was at a very low ebb cognitively, physically and emotionally. It has been incredibly rewarding to see him getting to a better place at Henley Manor Care Home thanks to the caring, focused and incredibly committed attention from the team at the home. Thanks to the staff he is safe and happy. I could not ask for more.
Thank you for taking the time to leave such kind feedback. Looking after your father is a pleasure and I will be sure to pass your kind words on to the team.
I am very happy with the care my nan receives. She seems very happy and looks so much more healthy and very well since being here. I was very unhappy about Nan coming into a home but after seeing how clean, the services provided and how settled and well she is I feel so much more relaxed and happy that she is here.
Thank you so much for your kind words. It is a pleasure to look after your Grandmother, and we're so pleased to have had a positive impact on her wellbeing.
The staff are wonderful ad many of them great characters. They are always very kind and do their best for us even when time is short for them to get all their work done in a given time. Compare with a care home I lived in Cornwall everything here is perfect. We have a great leader, 2022 was a great year in Henley Manor Care Home, many more to come.
Thank you so much for your kind words about team here at Henley Manor, I will be sure to let them all know about your lovely feedback.
A simply wonderful care home.
Thank you very much, we are always delighted to receive such wonderful feedback!
It is like a five-star hotel - the facilities are excellent and the activities are amazing. The food is superb and the staff are all wonderful. Everyone is made to feel so welcome and part of the big extended Hallmark family. The organisation of the extra activities and events are outstanding. My mother is lucky and enjoys living here.
Thank you for taking the time to leave this wonderful review. I will be sure to share these comments with the wider team.
I have been a resident here for two years, all the staff are really caring the management are also very caring. Very approachable.
Dear Pamela, Thank you so much for your kind words about the team here at Henley Manor. I will be sure to pass them onto the wider team.
It was lovely to see that all residents were addressed by their Christian names and immediately recognised by all staff.
Thank you for taking the time to leave such lovely feedback.
Mum is very content there and is clearly very well looked after with all her needs being met.
She was sitting in the small lounge with other residents and I was able to take her downstairs for a cup of tea and a chat. The carers are very good at getting Mum involved in activities and she particularly loves anything which involves music including the young toddler's group who they sing to. What a super idea.
Dear Anne, thank you so much for your kind words about the home and team here at Henley Manor. It is a pleasure to look after your mother and we're so pleased to be able to provide a positive impact on her wellbeing.
It was with a heavy heart that after 2 years of living with us, Mum moved into Henley Manor Care Home. She settled in after a few weeks and we were all so grateful for the professional care that she now needs; we were able to revert back to having quality time with Mum. I visit her most days and each time I am welcomed very warmly by the staff; their kindness and generosity of spirit means a lot. For the first time in years, Mum put on weight, which is a credit to the kitchen staff, as she can be quite choosy about her food. As soon as a member of staff realised that Mum enjoys playing table tennis, equipment was ordered and a table was set up for her in the lounge. My only slight frustration is not always being able to visit at night as there are times when nobody comes to open the front door for ages. Creating a home for residents is challenging and yet Henley Manor's vision is to be congratulated as they have worked hard to do this and continue to do so. Thank you.
Thank you for taking the time to leave such a lovely review, I will be sure to share your kind words with all the team.
It takes a few weeks to settle in. Printed book with times of meals, telephone numbers of how to contact the desk at entrance would help. Programmes of events not always left in room, ok if collected, will print if necessary when run out of programmes. Concern that not enough attention given to patients during the night. My neighbour walks around with not many clothes on reported to me, she never complains but has no idea of time, of day or night, chokes on her food, can't sleep at night and sleeps all day, is this reported to a doctor?
Henley Manor Care Home is a lovely facility. The home is well-run and managed, with lots of lovely staff. They really helped me recover from a spell in the hospital and got me ready and confident to return home. The only criticism would be, sometimes it took 15 to 20 minutes for someone to answer a call.
Thank you for taking the time to leave us your feedback. We are pleased you enjoyed your respite stay and that we enabled you to feel confident going home.
my mum went to Henley Manor for respite while I was away on holiday. She thoroughly enjoyed her time there. She really enjoyed the food, having a patio door in her room looking out onto the garden and loved it when the carers pushed her around the garden. the carers were so kind and caring and I know she would have returned for another stay had time allowed. (Mum passed away October 2022).
It was a pleasure to care for your mother and we are so pleased that you trusted us to do so.
I would like to extend the whole team's deepest condolences for your loss.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 July 2021Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 03 August 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Henley Manor.
There are no upcoming events for Hallmark Henley Manor.
Awards / Recognitions (21)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Henley Manor.
Meet the Team (2)

I joined Hallmark family in November 2020 as the General Manager of Henley Manor Care Home. I have worked as a nurse for over 20 years and the past 10 years I have specialised in elderly care and working with people living with dementia. My philosophy is to provide person-centred care that embraces holistic and meaningful care for residents. I pride myself in leading a team that provides high-quality support in a culturally healthy environment.

I have worked in the care industry for over 30 years and have enjoyed every role I have done, from Kitchen Porter to Home Manager.
However, my role as the Customer Relationship Manager here at Henley Manor is very special to me. Searching for the right care home for a loved one is one of the most important decisions we may have to face, because of this, it is also usually one of the hardest decisions we have to make.
As the Customer Relationship Manager, I am here to ensure this stressful and sometimes difficult process is as easy as it can be. By sharing my wealth of knowledge, I strive to help prospective residents and their families during this difficult time.
So, if you are looking into care for yourself or for a loved one, please do not hesitate to contact me. I would be only too happy to show you around our lovely home and assist in any way I can.
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