Hallmark Henley Manor

Mill Lane, Henley-on-Thames RG9 4HD
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10 61 Reviews
  • Hallmark Henley Manor, Henley-on-Thames
Set on a charming country lane in Henley-on-Thames, Hallmark Henley Manor is a place where residents can thrive. Ease into life and experience luxury with a homely feel along with a passionate team dedicated to supporting residents to live each day to the full. Getting older comes with its challenges but Henley Manor live for every moment - big and small. So, from the outset, their bighearted approach puts residents and their loved ones at the centre of all they do providing award-winning residential, nursing and dementia care.

Changing where and how you live can stir up a whirlwind of emotions, but Henley Manor strive to maintain the comforting constants. Families stay united; couples are welcomed, the doors are always open for family to spend quality time together and they even accommodate furry companions wherever possible. Experience peace of mind with Hallmark All-Inclusive as all your dining, activities, weekly manicure, haircuts and even your favourite tipple come as part of the package.

The elegantly designed living spaces reflect the local rowing heritage, and here you will find a host of rooms and activities to make the most of every day. Step outside into the gardens and relax to birdsong, keep fingers green, or even practise your putting with a spot of mini golf. The choice is yours at Henley Manor.
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Care Provided by Hallmark Henley Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1960
  • Self-Funded Residential Dementia Care: from £1980
  • Self-Funded Nursing Care: from £2210

These prices are only a guideline, please contact Hallmark Henley Manor to find out the exact price for your requirements.

Contact Hallmark Henley Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hallmark Henley Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Elham Faramarzian (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Please call and ask to speak with the Customer Relationship Manager if you wish to book a visit.

Parking

  • Please use the car parking facilities located to the front of the home on Mill Lane.

Hallmark Henley Manor Reviews (61)

10

Hallmark Henley Manor has a Review Score of 10 (9.952) out of 10, based on 21 reviews in the last 2 years.
Over all time Hallmark Henley Manor has 61 reviews.

Overall Experience
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Date Published
  • 61
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Reviewer Connection to Hallmark Henley Manor
  • 26
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Total of 61, showing 21-40
Review from Lucy C (Daughter of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Henley Manor is a brilliant care home. The staff really look after the residents and give them the best experiences and quality of life possible. They treat residents as individuals.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor
Thank you for such lovely feedback. I will be sure to share your kind words with the team.
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Review from Marc A (Son of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot compliment the staff of Henley Manor enough. They are all incredible - from nursing staff, reception, and customer relationship manager to building services staff; every interaction has been warm, welcoming, helpful and considerate. This is obviously the hardest time of our lives - I am so
grateful that we are in such kind and loving hands.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor
It was our pleasure to look after your wonderful mum. Thank you for the lovely feedback, I will make sure it is passed on to all the team.
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Review from Corinne C (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff including receptionists, care staff, activity staff, cleaners and managers have shown our Mother nothing but kindness, care and compassion.
We were nervous about her going into a care home last September, but we needn’t have worried as she is very content and well looked after at Henley
Manor Care Home.
The staff have also made us, the family, feel very welcome when we visit and are so friendly.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor
Thank you for leaving such a wonderful review, I will be sure to pass your kind words onto the team.
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Review from Lorraine L (Daughter-in-law of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were worried how Mum would fit in, but after nearly 8 months she is completely integrated and seems to be thriving. Mum has put on weight, seems to be more cheerful. What is nice is Mum has made friends with quite a few of the other residents. She feels this is now her home. The members of the care
team on her floor are so fabulous and respective of her age.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor
Thank you for the lovely feedback, I will be sure to pass your comments on to the team.
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Review from Nick S (Son of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my father joined the home nine months ago he was at a very low ebb cognitively, physically and emotionally. It has been incredibly rewarding to see him getting to a better place at Henley Manor Care Home thanks to the caring, focused and incredibly committed attention from the team at the home.
Thanks to the staff he is safe and happy. I could not ask for more.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor
Thank you for taking the time to leave such kind feedback. Looking after your father is a pleasure and I will be sure to pass your kind words on to the team.
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Review from Clair L (Granddaughter of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my nan receives. She seems very happy and looks so much more healthy and very well since being here. I was very unhappy about Nan coming into a home but after seeing how clean, the services provided and how settled and well she is I feel so much more relaxed and happy that
she is here.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor
Thank you so much for your kind words. It is a pleasure to look after your Grandmother, and we're so pleased to have had a positive impact on her wellbeing.
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Review from J M (Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are wonderful ad many of them great characters. They are always very kind and do their best for us even when time is short for them to get all their work done in a given time. Compare with a care home I lived in Cornwall everything here is perfect. We have a great leader, 2022 was a great
year in Henley Manor Care Home, many more to come.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor
Thank you so much for your kind words about team here at Henley Manor, I will be sure to let them all know about your lovely feedback.
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Review from P B (Son of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A simply wonderful care home.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor
Thank you very much, we are always delighted to receive such wonderful feedback!
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Review from Annabel A (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is like a five-star hotel - the facilities are excellent and the activities are amazing. The food is superb and the staff are all wonderful. Everyone is made to feel so welcome and part of the big extended Hallmark family. The organisation of the extra activities and events are outstanding. My mother
is lucky and enjoys living here.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor
Thank you for taking the time to leave this wonderful review. I will be sure to share these comments with the wider team.
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Review from Pamela E (Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident here for two years, all the staff are really caring the management are also very caring. Very approachable.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor
Dear Pamela, Thank you so much for your kind words about the team here at Henley Manor. I will be sure to pass them onto the wider team.
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Review from C D (Sister of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was very helpful and very welcoming. I was impressed with the staff/resident ratio and the obvious care taken.
It was lovely to see that all residents were addressed by their Christian names and immediately recognised by all staff.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor
Thank you for taking the time to leave such lovely feedback.
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Review from Anne S (Daughter of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my mother and was immediately welcomed by the staff who were very polite and friendly.
Mum is very content there and is clearly very well looked after with all her needs being met.
She was sitting in the small lounge with other residents and I was able to take her downstairs for a cup of
tea and a chat. The carers are very good at getting Mum involved in activities and she particularly loves anything which involves music including the young toddler's group who they sing to. What a super idea.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor
Dear Anne, thank you so much for your kind words about the home and team here at Henley Manor. It is a pleasure to look after your mother and we're so pleased to be able to provide a positive impact…read more
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Review from J S (Daughter of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
It was with a heavy heart that after 2 years of living with us, Mum moved into Henley Manor Care Home. She settled in after a few weeks and we were all so grateful for the professional care that she now needs; we were able to revert back to having quality time with Mum. I visit her most days and each
time I am welcomed very warmly by the staff; their kindness and generosity of spirit means a lot. For the first time in years, Mum put on weight, which is a credit to the kitchen staff, as she can be quite choosy about her food. As soon as a member of staff realised that Mum enjoys playing table tennis, equipment was ordered and a table was set up for her in the lounge. My only slight frustration is not always being able to visit at night as there are times when nobody comes to open the front door for ages. Creating a home for residents is challenging and yet Henley Manor's vision is to be congratulated as they have worked hard to do this and continue to do so. Thank you.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor
Thank you for taking the time to leave such a lovely review, I will be sure to share your kind words with all the team.
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Review from June A (Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It takes a few weeks to settle in. Printed book with times of meals, telephone numbers of how to contact the desk at entrance would help. Programmes of events not always left in room, ok if collected, will print if necessary when run out of programmes. Concern that not enough attention given to patients
during the night. My neighbour walks around with not many clothes on reported to me, she never complains but has no idea of time, of day or night, chokes on her food, can't sleep at night and sleeps all day, is this reported to a doctor?
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Review from J T (Respite Resident) assisted by family/friend published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Henley Manor Care Home is a lovely facility. The home is well-run and managed, with lots of lovely staff. They really helped me recover from a spell in the hospital and got me ready and confident to return home. The only criticism would be, sometimes it took 15 to 20 minutes for someone to answer a
call.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor
Thank you for taking the time to leave us your feedback. We are pleased you enjoyed your respite stay and that we enabled you to feel confident going home.
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Review from Kate R (Daughter of Resident) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
my mum went to Henley Manor for respite while I was away on holiday. She thoroughly enjoyed her time there. She really enjoyed the food, having a patio door in her room looking out onto the garden and loved it when the carers pushed her around the garden. the carers were so kind and caring and I know
she would have returned for another stay had time allowed. (Mum passed away October 2022).
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor
Kate, thank you so much for taking the time to share such lovely words about the home and team here at Henley Manor.
It was a pleasure to care for your mother and we are so pleased that you trusted…read more
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Review from J H (Respite Resident) assisted by family/friend published on 14 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Stay excellent, enjoyed my rest.
Food very good, and thoughtful.
Quite sorry to leave.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor
We are so pleased to hear you enjoyed your stay here at Henley Manor, we were also sad to see you go! Thank you for the wonderful feedback.
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Review from J B (Respite Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for two weeks respite and it was perfect. The staff are caring and attentive. The activities are often outstanding and the rooms and bathrooms excellent. Meals are varied and delicious and well presented. The garden allows exercise and space to breathe fresh air.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Henley Manor
Thank you so much for the kind words about your recent short stay at Henley Manor. It was our pleasure to have you with us and your wonderful feedback will be shared with the team.
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Review from Sue F (Daughter of Resident) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Henley Manor for respite care while I was on holiday. I was impressed with the way the home felt as soon as I walked in. All the staff were friendly and helpful, and the common areas were comfortable and well maintained. I had many questions to ask, but they were all patiently answered
and I felt confident that I was leaving mum in a safe and friendly place.
Mum had several falls during her stay. She was supported very well, and I was kept fully informed of her progress and action and monitoring to be taken. This helped me to feel relaxed and confident that Mum was well looked after while I was away.
Mum's room looked out onto the garden, and she said that she spent lots of time outside, which she loved. She had her hair and nails done and looked very well when I came to take her home. Mum enjoyed the many activities, including the exercise classes and church service. Thank you to everyone.
Reply from Ellie Faramarzian, General Manager at Hallmark Henley Manor
Thank you so much for your kind words about the home and team here at Henley Manor. It was a pleasure to look after your mother, and we're so pleased to have had a positive impact on her wellbeing.
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Review from G L (Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the team are happy and content.
Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Henley Manor
Thank you for taking the time to review the home, we really appreciate your kind words. Feedback directly from the residents means a great deal to the team and it is our pleasure to have you with us.
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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Hallmark Henley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Hallmark Henley Manor is calculated as follows: ( (239 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 249 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Henley Manor is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Oct 2025

Please contact the home for current vacancies

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Awards / Recognitions (20)

Meet the Team (1)

Ellie

Ellie Faramarzian

Job Title: General Manager Joined: 2020

I joined Hallmark family in November 2020 as the General Manager of Henley Manor Care Home. I have worked as a nurse for over 20 years and the past 10 years I have specialised in elderly care and working with people living with dementia. My philosophy is to provide person-centred care that embraces holistic and meaningful care for residents. I pride myself in leading a team that provides high-quality support in a culturally healthy environment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Henley Manor to verify any information. View our terms and conditions. Hallmark Henley Manor has an Enhanced Service - more info.