Hallmark Henley Manor

The food is outstanding. The socialising areas are big and roomy. The garden is very well set out for wheelchairs and walkers. Every detail has been well thought out. I love it.

Led by the brilliant general manager, Henley Manor's team are superb. Attentive, caring, considerate and joyous. Not only have we as a family noticed the improvement in our mum with Alzheimer's, but all the other residents. It's been quite extraordinary. We feel very blessed and lucky.

Henley Manor certainly lives up to the high standard Hallmark Care Homes require of their homes. I am so pleased to be living in such a lovely place, super caring staff, so many smiling faces. Nothing too much trouble. Well organised activities, lovely surroundings. My many local friends consider I could not have found a better place to live and hope they will be able to reside here when their time comes. What an excellent recommendation.

Dad moved at a very difficult time when his capabilities were declining rapidly and he was both fearful of all the new faces and quite resentful that he was not able to participate in the activities, benefit from the wonderful facilities or even partake of the exceptional food as he had hoped. He was a complex and often demanding resident. Visiting him from overseas I spent time every day with him at the Manor for a month and saw firsthand how commited all the team were to getting to know and understand him, meet his needs and provide the best and most comfortable care possible. I commend the patience, perseverance and kindness of everyone who cared for him as well as the welcome and support I received in the many hours I spent there. Most important for me was the exceptional communication from both carers and nurses, day and night, keeping me informed as to how he was, especially when I eventually had to return home. I couldn't have asked for more.

Henley Manor is a wonderful care home. The staff are exceptional and the facilities and ambience are the very best we have experienced. We trust Henley Manor to look after our mum and keep her engaged and safe in the best possible way.

Henley Manor is a brilliant care home. The staff really look after the residents and give them the best experiences and quality of life possible. They treat residents as individuals.

I cannot compliment the staff of Henley Manor enough. They are all incredible - from nursing staff, reception, and customer relationship manager to building services staff; every interaction has been warm, welcoming, helpful and considerate. This is obviously the hardest time of our lives - I am so grateful that we are in such kind and loving hands.

The staff have also made us, the family, feel very welcome when we visit and are so friendly.

We were worried how Mum would fit in, but after nearly 8 months she is completely integrated and seems to be thriving. Mum has put on weight, seems to be more cheerful. What is nice is Mum has made friends with quite a few of the other residents. She feels this is now her home. The members of the care team on her floor are so fabulous and respective of her age.

When my father joined the home nine months ago he was at a very low ebb cognitively, physically and emotionally. It has been incredibly rewarding to see him getting to a better place at Henley Manor Care Home thanks to the caring, focused and incredibly committed attention from the team at the home. Thanks to the staff he is safe and happy. I could not ask for more.

I am very happy with the care my nan receives. She seems very happy and looks so much more healthy and very well since being here. I was very unhappy about Nan coming into a home but after seeing how clean, the services provided and how settled and well she is I feel so much more relaxed and happy that she is here.

The staff are wonderful ad many of them great characters. They are always very kind and do their best for us even when time is short for them to get all their work done in a given time. Compare with a care home I lived in Cornwall everything here is perfect. We have a great leader, 2022 was a great year in Henley Manor Care Home, many more to come.

A simply wonderful care home.

It is like a five-star hotel - the facilities are excellent and the activities are amazing. The food is superb and the staff are all wonderful. Everyone is made to feel so welcome and part of the big extended Hallmark family. The organisation of the extra activities and events are outstanding. My mother is lucky and enjoys living here.

I have been a resident here for two years, all the staff are really caring the management are also very caring. Very approachable.

It was lovely to see that all residents were addressed by their Christian names and immediately recognised by all staff.

She was sitting in the small lounge with other residents and I was able to take her downstairs for a cup of tea and a chat. The carers are very good at getting Mum involved in activities and she particularly loves anything which involves music including the young toddler's group who they sing to. What a super idea.

It was with a heavy heart that after 2 years of living with us, Mum moved into Henley Manor Care Home. She settled in after a few weeks and we were all so grateful for the professional care that she now needs; we were able to revert back to having quality time with Mum. I visit her most days and each time I am welcomed very warmly by the staff; their kindness and generosity of spirit means a lot. For the first time in years, Mum put on weight, which is a credit to the kitchen staff, as she can be quite choosy about her food. As soon as a member of staff realised that Mum enjoys playing table tennis, equipment was ordered and a table was set up for her in the lounge. My only slight frustration is not always being able to visit at night as there are times when nobody comes to open the front door for ages. Creating a home for residents is challenging and yet Henley Manor's vision is to be congratulated as they have worked hard to do this and continue to do so. Thank you.

It takes a few weeks to settle in. Printed book with times of meals, telephone numbers of how to contact the desk at entrance would help. Programmes of events not always left in room, ok if collected, will print if necessary when run out of programmes. Concern that not enough attention given to patients during the night. My neighbour walks around with not many clothes on reported to me, she never complains but has no idea of time, of day or night, chokes on her food, can't sleep at night and sleeps all day, is this reported to a doctor?

Henley Manor Care Home is a lovely facility. The home is well-run and managed, with lots of lovely staff. They really helped me recover from a spell in the hospital and got me ready and confident to return home. The only criticism would be, sometimes it took 15 to 20 minutes for someone to answer a call.