Hallmark Henley Manor

Mill Lane, Henley-on-Thames RG9 4HD
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10 61 Reviews
  • Hallmark Henley Manor, Henley-on-Thames
Set on a charming country lane in Henley-on-Thames, Hallmark Henley Manor is a place where residents can thrive. Ease into life and experience luxury with a homely feel along with a passionate team dedicated to supporting residents to live each day to the full. Getting older comes with its challenges but Henley Manor live for every moment - big and small. So, from the outset, their bighearted approach puts residents and their loved ones at the centre of all they do providing award-winning residential, nursing and dementia care.

Changing where and how you live can stir up a whirlwind of emotions, but Henley Manor strive to maintain the comforting constants. Families stay united; couples are welcomed, the doors are always open for family to spend quality time together and they even accommodate furry companions wherever possible. Experience peace of mind with Hallmark All-Inclusive as all your dining, activities, weekly manicure, haircuts and even your favourite tipple come as part of the package.

The elegantly designed living spaces reflect the local rowing heritage, and here you will find a host of rooms and activities to make the most of every day. Step outside into the gardens and relax to birdsong, keep fingers green, or even practise your putting with a spot of mini golf. The choice is yours at Henley Manor.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1960
  • Self-Funded Residential Dementia Care: from £1980
  • Self-Funded Nursing Care: from £2210

These prices are only a guideline, please contact Hallmark Henley Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Elham Faramarzian (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Please call and ask to speak with the Customer Relationship Manager if you wish to book a visit.

Parking

  • Please use the car parking facilities located to the front of the home on Mill Lane.

Hallmark Henley Manor Reviews (61)

10

Hallmark Henley Manor has a Review Score of 10 (9.952) out of 10, based on 21 reviews in the last 2 years.
Over all time Hallmark Henley Manor has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hallmark Henley Manor
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Total of 61, showing 1-20
Review from Jean G (Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a very happy resident.
They look after me very well.
It is a lovely place to be in.
My favourite thing is the entertainment in Henley Manor.
Reply from Elham Faramarzian, General Manager at Hallmark Henley Manor

Thak you so much for your kind feedback, it is lovely to have you as part of our family. We are glad you enjoy our lifestyle plan .

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Review from Neil R (Friend of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Henley Manor Care Home is a warm and welcoming place. The staff are kind, caring, and always go above and beyond to support the residents. The home is clean, comfortable, and has a lovely atmosphere. Highly recommend.
Reply from Elham Faramarzian, General Manager at Hallmark Henley Manor

Thank you so much for taking the time to share your kind feedback. We're delighted to hear about your positive experience with our home and we will be sure to share your comments with the whole team.

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Review from Clemence G (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since her arrival at Henley Manor Care Home, Mum has been well looked after by caring, nursing and auxiliary staff. Mum is treated with kindness and dignity at all times. Her room is comfortable & clean. There is so much to do and many varied activities to suit all tastes. If I was to identify an area
requiring improvement it would be the food, both in variety and quality, but overall it is adequate.
I would recommend Henley Manor Care Home as one of the best options for nursing care in the area.
Reply from Elham Faramarzian, General Manager at Hallmark Henley Manor

Thank you so much for your kind feedback, it is a pleasure to look after your mum, and we will make sure to take onboard your valued feedback.

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Review from Caroline E (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very well cared for and I'm very pleased with the way the home have managed her MS, stabilised her medications and improved her quality of life.
Reply from Elham Faramarzian, General Manager at Hallmark Henley Manor

Thank you so much for taking the time to share your kind words. It truly means a great deal to our whole team to know that you feel your loved one is safe and well cared for.

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Review from Margaret S (Relative of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy. Feel we couldn't have picked a better home. My husband has settled in very well.
Reply from Elham Faramarzian, General Manager at Hallmark Henley Manor

Thank you so much for your kind review. We're truly grateful for your trust in us to care for your husband .

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Review from Christine W (Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All aspects of Henley Manor are excellent.
I am of the opinion that this is because of the leadership. The girls at the desk do anything for us with a smile! The team of carers are gentle, sympathetic, and professional, while it is difficult to keep food appetising and appealing when they are catering
for so many different tastes and ailments. The chef makes the food look attractive, and we can have snacks at any time. The activities are varied and sometimes need all our imagination and sense of fun. Overall, a super place!
Reply from Elham Faramarzian, General Manager at Hallmark Henley Manor

We're so pleased to hear your feedback. Your kind words mean a lot to the whole team. Carig for you and all the residents and making sure you all feel at home is at the heart of everything we do.

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Review from J D (Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care and attention is first class and I feel safe and cared for in every respect.
I have always felt confident right from the first phone call to reception. "How can I help you?" are the first words you hear. "We can send you a brochure if you would like".
Having visited several care homes, Henley
Manor proved to be the most suitable.
Reply from Elham Faramarzian, General Manager at Hallmark Henley Manor

Thank you for your lovely feedback. It means so much to us to know that you feel happy, comfortable, and supported here. Your kind words remind us why we do what we do.

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Review from Marianne M (Friend of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and courteous. Treat residents and visitors with respect & politeness.
Lovely care home - highly recommend.
Reply from Elham Faramarzian, General Manager at Hallmark Henley Manor

We are so grateful for your wonderful review. It's great to know that you are having a positive experience with us .

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Review from Joanne D (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So friendly & helpful. The gardens & home are looking amazing since this member of staff has arrived. We could not be happier with the kindness they have shown Mum.
Reply from Elham Faramarzian, General Manager at Hallmark Henley Manor

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you and your loved one having a positive experience with us .

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Review from L Y (Daughter of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to all the staff at Henley Manor for helping my Dad transition into the home. Even before we arrived the customer relationship manager has been excellent showing us around, helping with all the necessary paperwork and being very responsive to all our questions. On arrival all the staff (and
many residents) have been very welcoming, treating Dad with respect and dignity and encouraging as much independence as possible whilst also wanting to understand his preferences. He is still settling in, but I am hopeful that this will be a positive move for him. Many thanks again!
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you for taking the time to leave such a wonderful review. It has been a pleasure to assist you with moving Dad into Henley Manor and we are delighted to have him as part of our family.

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Review from Dave T (Son of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents stayed at Henley Manor for just over 2 years before they passed away within 3 months of each other. Having contacted other care homes in the area, Henley Manor stood out, especially with the warmest of interactions, the range of activities on offer and the high quality of catering. Looking
back, I can add outstanding care and an especially homely environment to this. The care and empathy towards the end of the journey was also notable. We made the right choice and I would unreservedly recommend Henley Manor.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you for taking the time to leave such a lovely review. Having Mum and Dad join our Henley Manor family was a genuine pleasure, I miss hearing Dad talk about cars! Your kind words are very much appreciated by the whole team.

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Review from Clare A (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The admission was smooth and respectfully managed by the Customer Relationship Manager who explained everything honestly. We have been impressed with the numbers and quality of nursing staff and care staff. My mum's needs are responded to promptly. The activities are outstanding in their variety and
quality. Really great singers and musicians.
My mum was in two homes before Henley Manor and I am so pleased Henley Manor had space as I can't fault the care of my mum. How do reception staff remember all of the residents and visitors?!
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you very much for your kind words and for trusting in the team to look after mum. I will be sure to pass your comments on to the wider team as I know they will mean a lot to them.

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Review from Kim A (Daughter of Resident) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we first visited Henley Manor Care Home, we were made to feel most welcome. To me, it always felt like a 'home' in the truest sense of the word. This was very important as it was a major wrench for me to leave Dad in the care of others. Thankfully I believe we made the right choice.

The super team were so supportive in every way, both to him and us.
They are so professional & caring. Dad made many friends there (as we did too), he enjoyed the activities which were very varied and always of a high standard. We enjoyed spending time in the garden too, which is perfectly set out with plenty of benches and seats to rest awhile.
In short, I believe that Dad received the best care possible in his final months at Henley Manor.
It was a great relief to know he was so well looked after.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you so much Kim for your kind words and for trusting us to look after Dad. I have said it before but I will say it again, he was a very special man with very special daughters.

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Review from Liz P (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having experienced several care homes over the years both with my mum and my in-laws, I can honestly say we found a gem with Hallmark Henley Manor.
From the moment we first visited and were met by the customer relations manager, we knew Dad would be in safe hands.
This is a really special place,
the staff on the dementia floor are outstanding, residents are consistently treated with respect and kindness. We visited Dad very regularly so we witnessed a lot of interactions.
The home manager is very hands-on and very receptive to feedback - she is always keen to hear how things can improve further.
Activities are thoughtfully planned - from themed days to visiting performers, farmyard animals, musicians etc. - and regular bingo, quizzes, sharing newspapers etc.
Families and friends are welcomed warmly as are dogs which was another reason the home worked so well for my dad. The open cafe area is lovely.
Henley Manor provided outstanding care for Dad until his passing.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Dear Liz, thank you so much for taking the time to leave such a lovely review. It was pleasure to get to know Dad and a real honour to be trusted with his care. He was an amazing man with amazing daughters!

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Review from Antony K (Son of Resident) published on 15 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my father's respite fell through the experience afforded and extended to me was absolutely amazing. I was lost when I contacted and visited Henley Manor, like walking in concrete. The welcome, support, guidance and passion for excellence totally surpassed my expectations and also evaporated
my concerns and difficulties placing my father into respite. The team and the building is a taste of paradise. Congratulations to all your colleagues at Henley Manor. Thank you.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

It was a pleasure to be able to assist you while you were looking for respite care for your father. Thank you for your kind words.

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Review from Lesley S (Daughter of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has reached the stage where he needs full-time care. I viewed several homes but this one stood out from the rest. Not just because it is so well appointed and beautiful but because the staff are all so lovely to my father and myself. I truly believe that he would not get this quality of care
anywhere else. All the staff are happy and that shows in their work and on their faces.
The food is outstanding. The socialising areas are big and roomy. The garden is very well set out for wheelchairs and walkers. Every detail has been well thought out. I love it.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you for your lovely feedback! I will be sure to pass your kind words on to all the team, I know it will mean a lot to them to hear such lovely feedback.

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Review from L H (Daughter of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Led by the brilliant general manager, Henley Manor's team are superb. Attentive, caring, considerate and joyous. Not only have we as a family noticed the improvement in our mum with Alzheimer's, but all the other residents. It's been quite extraordinary. We feel very blessed and lucky.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you so much for your wonderful words. It is a real pleasure to be part of your mother's life and to be able to enjoy her wonderful personality.

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Review from H W (Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Henley Manor certainly lives up to the high standard Hallmark Care Homes require of their homes. I am so pleased to be living in such a lovely place, super caring staff, so many smiling faces. Nothing too much trouble. Well organised activities, lovely surroundings. My many local friends consider I
could not have found a better place to live and hope they will be able to reside here when their time comes. What an excellent recommendation.
Reply from Ellie Faramarzian, General Manager at Hallmark Henley Manor

It brings us great pleasure to have you at Henley Manor. We feel privileged that you have chosen to live here and to have the opportunity to get to know you. Thank you for your wonderful feedback, it means a lot to us.

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Review from Sue F (Daughter of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved at a very difficult time when his capabilities were declining rapidly and he was both fearful of all the new faces and quite resentful that he was not able to participate in the activities, benefit from the wonderful facilities or even partake of the exceptional food as he had hoped. He was
a complex and often demanding resident. Visiting him from overseas I spent time every day with him at the Manor for a month and saw firsthand how commited all the team were to getting to know and understand him, meet his needs and provide the best and most comfortable care possible. I commend the patience, perseverance and kindness of everyone who cared for him as well as the welcome and support I received in the many hours I spent there. Most important for me was the exceptional communication from both carers and nurses, day and night, keeping me informed as to how he was, especially when I eventually had to return home. I couldn't have asked for more.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you so much for taking the time to share such lovely words about the home and team here at Henley Manor. It was a pleasure to care for your dad and we are so pleased that you trusted us to do so.

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Review from Emma C (Daughter of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Henley Manor is a wonderful care home. The staff are exceptional and the facilities and ambience are the very best we have experienced. We trust Henley Manor to look after our mum and keep her engaged and safe in the best possible way.
Reply from James Morl, Customer Relationship Manager at Hallmark Henley Manor

Thank you for taking the time to leave such a lovely review. Looking after Mum is a real pleasure.

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Hallmark Henley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Hallmark Henley Manor is calculated as follows: ( (239 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 249 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Henley Manor is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (20)

Meet the Team (1)

Ellie

Ellie Faramarzian

Job Title: General Manager Joined: 2020

I joined Hallmark family in November 2020 as the General Manager of Henley Manor Care Home. I have worked as a nurse for over 20 years and the past 10 years I have specialised in elderly care and working with people living with dementia. My philosophy is to provide person-centred care that embraces holistic and meaningful care for residents. I pride myself in leading a team that provides high-quality support in a culturally healthy environment.

Frequently Asked Questions about Hallmark Henley Manor

What types of Care is Hallmark Henley Manor registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hallmark Henley Manor have?

There are 80 Single Rooms.

What are the Facilities & Services at Hallmark Henley Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Henley Manor to the centre of Henley-on-Thames?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Henley Manor to verify any information. View our terms and conditions. Hallmark Henley Manor has an Enhanced Service - more info.