Hallmark Henley Manor

From the first contact, the staff were friendly, easy to deal with and understanding about Mum's situation. The flexible and friendly professionalism continued once Mum moved in. Lots of little touches made the process easy and more personalised (including a welcome bunch of flowers in Mum's room and ensuring my brother and I had her direct telephone line telephone number immediately). The staff made a lot of effort to help her integrate (even with the initial constraints of isolation - a Covid precaution that all new residents currently go through). As a result, Mum has quickly made friends and is taking advantage of the wide range of activities on offer and the excellent facilities. The move has given our mother a new lease of life and my brother and I are relieved to know she is being expertly and kindly looked after. NB: some of my ratings are based on discussions with my mother vs my own observations - I have not been inside the home due to the current restrictions.

Following a fall, my mother went into Henley Manor in May. She has always been fiercely independent and reluctant to go into residential care. It has proved a revelation! Being brand new, the home is clearly immaculate. My mother, however reluctantly, has started engaging with some of the communal activities and is clearly enjoying it and being stimulated. And she can't speak highly enough of the staff and how friendly and attentive they are. It all seems highly professional too. My mother already looks and sounds years younger!

My Mum, who suffers very badly with anxiety and confusion, moved to Henley Manor in the middle of March, shortly before all the Covid-19 restrictions were introduced. So the circumstances have been very strange for her and all the family, especially as we have not been able to visit. However, as requested, the staff made sure her direct dial telephone was available from day 1, so I have been able to chat to her several times a day. Also, they have been very kind sending me pictures and updates. It is clear that they have gone to great lengths to help Mum settle in, which is particularly commendable in the current climate. I am extremely grateful for their care.

My Mother had a number of issues including dementia and other medical conditions, meaning staying at home was no longer an option. When searching for a Care Home, Henley Manor met all my requirements as far as a home was required. Excellent facilities, superb bedrooms, restaurants and common areas that I would hope for in a brand new home. However, I have been even more impressed with the staff, now that she has been in the home for a couple of months. They have really tried to help Mum settle in and engage with the other residents in activities. Having lived in her old house for nearly 50 years, the upheaval was always going to be stressful. But, I am very happy that she is being well looked after by some very caring people.

Henley Manor opened in February 2020 and is simply beautiful. The transition from home to care has been made so much easier due to the support and personal attention from the team involved. From my first interaction through to arrival, everything was taken care of working together to support my Dad. I cannot recommend Henley Manor highly enough and wish the team continued success in their flourishing, welcoming home.

This is a brand new home built and equipped to a very high standard. My mother is a native of Henley and so was able to appreciate the various detailed town memorabilia scattered around the home, even down to motifs of St Mary's church on the wallpaper. There is a very high ratio of staff to residents which ensure hugely attentive care, almost over-attentive. No doubt this will diminish a bit over time as the home fills up, but the home seems able to attract high-quality carers who are sympathetic, dedicated and full of enthusiasm for their role. In addition, all the managers I have met are highly professional and very reactive to queries or suggestions. I can highly recommend this home.