Hallmark Henley Manor

Mill Lane, Henley-on-Thames RG9 4HD
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9.9 61 Reviews
  • Hallmark Henley Manor, Henley-on-Thames
Set on a charming country lane in Henley-on-Thames, Hallmark Henley Manor is a place where residents can thrive. Ease into life and experience luxury with a homely feel along with a passionate team dedicated to supporting residents to live each day to the full. Getting older comes with its challenges but Henley Manor live for every moment - big and small. So, from the outset, their bighearted approach puts residents and their loved ones at the centre of all they do providing award-winning residential, nursing and dementia care.

Changing where and how you live can stir up a whirlwind of emotions, but Henley Manor strive to maintain the comforting constants. Families stay united; couples are welcomed, the doors are always open for family to spend quality time together and they even accommodate furry companions wherever possible. Experience peace of mind with Hallmark All-Inclusive as all your dining, activities, weekly manicure, haircuts and even your favourite tipple come as part of the package.

The elegantly designed living spaces reflect the local rowing heritage, and here you will find a host of rooms and activities to make the most of every day. Step outside into the gardens and relax to birdsong, keep fingers green, or even practise your putting with a spot of mini golf. The choice is yours at Henley Manor.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1960
  • Self-Funded Residential Dementia Care: from £1980
  • Self-Funded Nursing Care: from £2210

These prices are only a guideline, please contact Hallmark Henley Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Elham Faramarzian (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Please call and ask to speak with the Customer Relationship Manager if you wish to book a visit.

Parking

  • Please use the car parking facilities located to the front of the home on Mill Lane.

Hallmark Henley Manor Reviews (61)

Total of 61, showing 61-61
9.9

Hallmark Henley Manor has a Review Score of 9.9 (9.949) out of 10, based on 20 reviews in the last 2 years. Over all time Hallmark Henley Manor has 61 reviews.

Overall Experience

  • 57
  • 4
  • 0
  • 0
  • 0

Date Published

61
8
14
20
41

Review from R (Son of Resident) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a brand new home built and equipped to a very high standard. My mother is a native of Henley and so was able to appreciate the various detailed town memorabilia scattered around the home, even down to motifs of St Mary's church on the wallpaper. There is a very high ratio of staff to residents
which ensure hugely attentive care, almost over-attentive. No doubt this will diminish a bit over time as the home fills up, but the home seems able to attract high-quality carers who are sympathetic, dedicated and full of enthusiasm for their role. In addition, all the managers I have met are highly professional and very reactive to queries or suggestions. I can highly recommend this home.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Henley Manor

Thank you for taking the time to review Henley Manor Care Home. We are so glad your Mother has settled in well and is enjoying Henley Manor Care Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for Hallmark Henley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.949 for Hallmark Henley Manor is calculated as follows: ( (227 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 237 Ratings = 4.949

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Henley Manor is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 01 Sep 2025

Please contact the home for current vacancies

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Awards / Recognitions (20)

Meet the Team (1)

Ellie

Ellie Faramarzian

Job Title: General Manager

Joined: 2020

I joined Hallmark family in November 2020 as the General Manager of Henley Manor Care Home. I have worked as a nurse for over 20 years and the past 10 years I have specialised in elderly care and working with people living with dementia. My philosophy is to provide person-centred care that embraces holistic and meaningful care for residents. I pride myself in leading a team that provides high-quality support in a culturally healthy environment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Henley Manor to verify any information. View our terms and conditions. Hallmark Henley Manor has an Enhanced Service - more info.