Alban Manor Nursing Home

2 Chene Drive, off Waverley Road, St Albans AL3 5QP
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9.8 133 Reviews
  • Alban Manor Nursing Home, St Albans
Alban Manor is a family-owned nursing home, close to St. Albans town centre. Nursing staff are on site 24/7 and are supported by a team of skilled carers. The Windsor Suite, located on the ground floor, provides support for 37 people who need more help with everyday life, including help with physical care needs. The Balmoral Suite, on the first floor, provides support for 43 residents who may have a dementia type condition or other mental health needs.

All bedrooms are en-suite with a homely feel. Personal living space is important and residents are encouraged to personalise their rooms by bringing in small pieces of furniture, ornaments and pictures. All bedrooms have profiling hospital beds for comfort and ease of access.

At Alban Manor you will find a friendly community. There are beautiful communal lounges and dining spaces for residents to enjoy. These include the art deco film house and zen wellness centre. The activities team ensure there is plenty to fill the days. From yoga to bingo, gardening club, quizzes, music sessions and hairdressing and so much more. Plenty to join in or just to sit and watch, whatever mood takes you.

Food is nutritious and prepared on site by the chef and his team. Dietary requirements and special requests can be accommodated.

Care at Alban Manor is person-centred and residents, and their families, are actively involved in care planning. Here individual personalities are nurtured and respected.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1800
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £2000

All our fees are subject to an assessment. Please enquire directly with us.

These prices are only a guideline, please contact Alban Manor Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • St Albans Care Ltd

Person in charge

  • Delia Abaza (Matron)

Local Authority / Social Services

Admission Criteria

  • Referrals from all sources welcomed
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (78)

Visiting

  • Open visiting hours

Parking

  • Parking available on site

Alban Manor Nursing Home Reviews (133)

9.8

Alban Manor Nursing Home has a Review Score of 9.8 (9.821) out of 10, based on 41 reviews in the last 2 years.
Over all time Alban Manor Nursing Home has 133 reviews.

Overall Experience
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Reviewer Connection to Alban Manor Nursing Home
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Total of 133, showing 21-40
Review from Sarah S (Daughter of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was in Alban Manor for a year until her death in February 24. Her needs were thoroughly assessed prior to her move and on arrival, a care plan was already in place and specialist equipment set up. She was assessed again on arrival. The professionalism of the staff was exemplary. Mum settled quickly
and her physical condition improved immediately due to the professional care she received from the nursing and care staff and the way she was treated with dignity, respect and kindness by everyone. Our large family was always welcomed, and we felt fully involved in her care. We had access to her care plan which was updated regularly, and we could view a record of her daily care at any time. Any concerns we had were addressed immediately and suggestions we made were included in her care plan. We feel very lucky to have found such a wonderful nursing home for Mum. Thank you to all the staff - nurses, care workers and admin - for your friendliness to us and the excellent care you gave Mum.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Your feedback is so appreciated by the team at Alban Manor. Thank you. We do the job with kindness and pride. We do want to make a difference for our residents. Best wishes to all. Thank you

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Review from John S (Son of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day she arrived until she sadly passed away, our dear mother/grandmother received care and compassion of the highest order from every member of staff. For that we will be eternally grateful and cannot speak highly enough of Alban Manor Nursing Home.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

What a lovely feedback. Thank you. The team really appreciate your kind words. Best wishes

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Review from Paul J (Son of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was in Alban Manor from 2021 until November 2023 and was looked after and cared for so well every day until his passing at the end of November 23. My mum then first went into respite at Alban Manor from the hospital, becoming a resident in January 24. This is where Mum wanted to be knowing she
would be given the same care and affection Dad had, also knowing her friends and family would be made welcome when visiting. Again, like Dad, Mum was looked after so very well until her passing, on 2nd April 2024. All the staff were and are amazing, very kind, special, caring people and treated Mum so, so well until the very sad last day. Thank you.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you so much for your lovely feedback. Best wishes from the team. Your parents are really missed. Thank you.

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Review from C O (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was very apprehensive about going into a care home after living independently for 89 years. The staff were kind and caring. She soon gained confidence. All my emails were replied to very quickly by senior staff. My mother was only at Alban Manor for 4 weeks but in that time she put on weight,
which was wonderful and began to get back to her old, happier self. A great reflection of the care/time/attention she received at Alban Manor. Thanks to all the staff!
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you for your lovely feedback. Best wishes. Kind regards, Matron

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Review from Rose D (Daughter of Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff were extremely caring and compassionate. Dad could not have been more loved and cared for in the short space of time he was at the home, which made it more bearable for me and my brother during a very difficult time. I would like to extend our thanks and gratitude to everyone at the home.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you so much for your kind words. Best wishes from our team at Alban Manor.

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Review from J R (Wife of Resident) published on 11 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was a resident at Alban Manor for less than six weeks until he sadly died, and he received excellent care there. Everyone from the matron and the management team, to receptionists, nurses and carers were not just professional and efficient, but unfailingly kind, patient and caring to him.
They were always friendly and helpful when I and other family members visited and showed extraordinary compassion and sensitivity to us in the very difficult days leading up to my husband's death.
My husband had coeliac disease and attention given to his gluten-free diet was faultless.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you so much for your lovely comments. The team really appreciate them.
Our job is to make sure you feel the compassion and kindness we offer to your loved one and you trust that they are in good hands. Kindest Regards

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Review from Bryan H (Friend of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As "unofficial guardians," we were 100% delighted with everything that Alban Manor provided.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you so much for the highest scores awarded to Alban Manor.
We really care about what we do.
Best wishes.
Kind Regards
Matron

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Review from D R (Respite Resident) assisted by family/friend published on 24 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff were extremely friendly and helpful once they understood what I wanted. It was my first experience of respite care and initially, I was not made aware of some of the systems, timings of meals and help with personal care. Once I understood how things worked the earlier difficulties were
resolved.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you for your kind feedback.
Best wishes from the team at Alban Manor.
Kind regards.

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Review from Peter S (Son of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner and myself were delighted when a place became available for my dad at Alban Manor as this was top on our shortlist. Right from the off, pleasant and professional staff made Dad feel welcome and safe. Any concerns Dad or ourselves might have had were promptly addressed with kindness. My brother
was encouraged to hang Dad’s chosen pictures in his room and make it his during his stay. There was plenty of input to interest the residents which unfortunately Dad was too frail to take on but nonetheless offered. The most important thing for us was Dad was in safe hands.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you, Peter,
We really appreciate your kind feedback.
The team is happy knowing that your dad felt safe and well cared for. He was a lovely gentleman and will be missed.
Best wishes,
Kind Regards.

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Review from I S (Son of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad could not have been in more professional, tender and interested hands at a very difficult time for him.
Everybody went the extra mile, made it fun and tried to interact. Dad had everything thing he wanted to eat and everyone’s love.
I cannot thank everyone for making Dad's final months so comfortable.
One
staff member in particular, you are a legend, I am sorry I didn’t have the words.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you for appreciating the work we do. We always like to go the extra mile and make the difference for our residents. Your dad was a lovely gentleman and he will be missed.
The feedback for that particular member of staff is well deserved.


Best wishes
Kind Regards
Matron

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Review from J B (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had been at Alban Manor for 2 years, initially in the Balmoral suite, but after 3 months she was transferred to the Windsor suite.
The home and staff were always warm, considerate and accommodating.
She had medical needs and the nursing staff were always there and proactively managing her
progressing ill health. When she was deemed as end of life, the situation was handled delicately, with respect and I was kept informed of the situation at all times.
This home is unique and a true family.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you for your lovely feedback.
Your kind words are really appreciated by the team at Alban Manor.
Best wishes.

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Review from S M (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was with Alban Manor for two and a half years. Their care was faultless and the whole team worked to ensure everyone was comfortable, happy and making the most of life. The facilities are good and I would not hesitate to recommend them. They kept the family informed of all important events and when
the end of life was near offered support and comfort.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you.
Your feedback is highly appreciated.
Best wishes from the team at Alban Manor.

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Review from Peter C (Brother of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister stayed at Alban Manor Nursing Home for almost three months. She had complex care needs and became very severely ill during that time. The staff, from receptionist to matron, were unfailingly friendly, helpful, conscientious and professional, and the nurses in charge of the floor were highly
experienced. I was very pleasantly surprised by the quality of care, clinical supervision and regular communication with me. Support from the nearby NHS general practice was also good. The food was well prepared and presented, and the staff tried hard to ensure a good intake of food and fluids. Skin care and hygiene were also very good. The nursing home is purpose-built with attractive decor and grounds, the facilities are excellent, the room was bright, clean and comfortable, and our decorations were welcomed, enhancing an already very homely living space. The consideration shown to my sister and us when she died was outstanding. We are very grateful for the care she received.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Dear Peter, thank you on behalf of the team at Alban Manor. We really appreciate your feedback.
We remain a passionate and caring team, trying to make a difference for our residents and their families and friends.
Best wishes.

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Review from Betty B (Respite Resident) assisted by family/friend published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone was friendly when I arrived. The staff are very good. Food has a good variety. Made quite a few friends. Overall, it was a very pleasant stay and hope to return in the future.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you, Betty.
We are here if you need us. We would love to help anytime.
Best wishes.

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Review from Eddie S (Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a great place to live. The staff are fantastic.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you, Eddie, for your kind words.
We are so happy to help you.
Kind regards.

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Review from Teresa D (Wife of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been here a year now and enjoys the communal spirit and I appreciate it also.
He joins in most events and is easier on himself and his friends. The staff are all very helpful and pleasant.
Thank you for your care and interest.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you, Teresa.
Your feedback is really appreciated by the team.
Kind regards.

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Review from Linsey E (Niece of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first time I made contact with Alban Manor Nursing Home, I was impressed with the level of both care and professionalism. They were very patient throughout the entire process of my uncle being admitted. The staff are excellent at updating us with any physical and mental health changes
that may arise. There is always a lovely smile and a feeling of warmth and compassion whenever we visit.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Dear Linsey.
Thank you for your lovely feedback.
We are happy that he settled in so well.
Here to help.
Best wishes.

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Review from Paul B (Son of Resident) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is absolutely in the kindest, caring place you could wish for. All the staff are attentive to all my dad's needs. They take a lot of time to feed him all his meals. The liaison between the matron and nurses with NHS doctors and specialist care is very good. The home is always very clean and the
food is of superb quality with elevens and afternoon tea between meals. Activities are provided to entertain my dad. Absolutely no reason to not recommend this home.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you, Paul.
This is a great feedback.
We will continue the excellent work.
Thank you.

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Review from Rosemary K (Daughter of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in this nursing home for five days from discharge from hospital until her death. She received excellent care. She was unwilling to eat but the staff tried hard to find something that she would eat. On her birthday they decorated her room with balloons, made her a special cake with candles
and sang Happy Birthday. I am sure this gave her pleasure although she did not have much understanding of what was happening. I was welcome to visit at any time. The ambience is bright and cheerful and the staff are friendly.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you, Rosemary.
We are just happy that we helped her celebrate her birthday in style.
Best wishes from the team at Alban Manor.

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Review from Michael S (Husband of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the management and reception staff at Alban Manor extremely welcoming, friendly and efficient.
The nursing staff are also very caring, friendly and patient with all residents, and also do their very best to treat everyone with the utmost dignity. I would have no hesitation in recommending
Alban Manor to prospective families.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you so much. Your feedback is really appreciated.

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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Alban Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.821 for Alban Manor Nursing Home is calculated as follows: ( (402 Excellents x 5) + (72 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 481 Ratings = 4.821
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alban Manor Nursing Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (4)

Delia

Delia Abaza

Job Title: Matron Joined: 2019

I am delighted to introduce myself as Matron of Alban Manor Nursing Home. I am a qualified nurse with over 25 years of experience. I live locally and love walking to work each day. I am so proud of the team that we have at Alban Manor. I hope you will come to visit to see what makes it such a lovely place to live and work.

Ionela

Ionela Buhalniceanu

Job Title: Deputy Manager Joined: 2019

Ionela joined us in 2019 as a Carer and for the last six years has developed her skills, always listening to residents, their families and colleagues to address their concerns and needs. In her spare time, she likes to cook and bring sweet treats for colleagues to enjoy. Ionela is a happy person and loves to make everyone smile.

Breda

Breda Neal

Job Title: Quality Manager Joined: 2021

Breda has worked in the Health and Social Care industry for 37 years, initially training as a nurse back in the 80s.
"My passion is ensuring that residents receive the whole holistic experience whilst living at Alban Manor. I am a bit of a joker and love having a laugh with residents and staff.
I have a few hobbies, including attending soul festivals, my cats and being patron to a charity for my local community."

Nicola

Nicola Chittenden

Job Title: Administrator Joined: 2020

Nicola joined Alban Manor in 2020 as our receptionist, and since having her 2nd child, she has returned as our administrator.
Nicola loves helping others, whether it be residents, staff or children. She worked as a primary school teaching assistant, a driving instructor and owned her own bridesmaids shop. In her spare time, she loves watching football and spending time with her two little girls.

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