Alban Manor Nursing Home

2 Chene Drive, off Waverley Road, St Albans AL3 5QP
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9.8 133 Reviews
  • Alban Manor Nursing Home, St Albans
Alban Manor is a family-owned nursing home, close to St. Albans town centre. Nursing staff are on site 24/7 and are supported by a team of skilled carers. The Windsor Suite, located on the ground floor, provides support for 37 people who need more help with everyday life, including help with physical care needs. The Balmoral Suite, on the first floor, provides support for 43 residents who may have a dementia type condition or other mental health needs.

All bedrooms are en-suite with a homely feel. Personal living space is important and residents are encouraged to personalise their rooms by bringing in small pieces of furniture, ornaments and pictures. All bedrooms have profiling hospital beds for comfort and ease of access.

At Alban Manor you will find a friendly community. There are beautiful communal lounges and dining spaces for residents to enjoy. These include the art deco film house and zen wellness centre. The activities team ensure there is plenty to fill the days. From yoga to bingo, gardening club, quizzes, music sessions and hairdressing and so much more. Plenty to join in or just to sit and watch, whatever mood takes you.

Food is nutritious and prepared on site by the chef and his team. Dietary requirements and special requests can be accommodated.

Care at Alban Manor is person-centred and residents, and their families, are actively involved in care planning. Here individual personalities are nurtured and respected.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1800
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £2000

All our fees are subject to an assessment. Please enquire directly with us.

These prices are only a guideline, please contact Alban Manor Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • St Albans Care Ltd

Person in charge

  • Delia Abaza (Matron)

Local Authority / Social Services

Admission Criteria

  • Referrals from all sources welcomed
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (78)

Visiting

  • Open visiting hours

Parking

  • Parking available on site

Alban Manor Nursing Home Reviews (133)

9.8

Alban Manor Nursing Home has a Review Score of 9.8 (9.821) out of 10, based on 41 reviews in the last 2 years.
Over all time Alban Manor Nursing Home has 133 reviews.

Overall Experience
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Reviewer Connection to Alban Manor Nursing Home
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Total of 133, showing 41-60
Review from Jamie W (Wife of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was aware of my husband's lack of enthusiasm about living in a care home. The staff thought about his interests (mainly model railways) and provided and painted a special table for his models.
The newer unit manager inspires confidence that any needs will be taken seriously and that something
appropriate will be done.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you.
We really appreciate your feedback. Yes, you are right in saying we take all matters very seriously, making sure we deal with any problems in a professional and efficient way.

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Review from Margaret K (Wife of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very caring nursing home. Everybody is very pleasant and helpful. My husband has a shower every morning and dressed in clean clothes. If he doesn't want to go to the dining room his meals are brought to him. There is a good choice on the menu.
There are two lovely garden areas and the residents
are encouraged to get out.
Outings are arranged monthly.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Lovely feedback.
Thank you so much, on behalf of the team at Alban Manor.

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Review from Rachel G (Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The reception staff are friendly and efficient and create a helpful and pleasant atmosphere for visitors and residents alike. Medical and care staff deal confidently with routine and less familiar situations with sympathy and skill.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you, Rachel.
This is a lovely feedback. We know how much you appreciate our work.
We built a great relationship over the last year.
Thank you.
Kind regards.

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Review from Ron W (Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall care provided is generally very good and recent changes have been introduced which improved levels of personnel.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you Ron. We are so happy you are part of the Alban Manor family. Matron

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Review from Tracey K (Daughter of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a place where dignity exudes from the moment you enter to the day your loved one leaves. My mum had the best care we could have hoped for and the way all of the family and friends were welcomed was so warm. Exceptional people in every department, from reception, nursing, personal care, to the
kitchen staff - this is not a job but a labour of love. They genuinely care. For our family, it was an excellent experience, in a difficult time.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Your feedback is overwhelming.
We are so happy you recognise the love, care and commitment we put into what we do at Alban Manor.
Best wishes
Thank you
Matron

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Review from Jill T (Sister-in-law of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before choosing a Care Home for my sister-in-law, I looked around several in the area, and none of them seemed right. As soon as I walked into Alban Manor, I knew this was the one. She has now been at Alban Manor for three months and after the first few weeks, has settled in very well. She is much
more mobile than she was at home and is eating and sleeping better. The care she is receiving is excellent. I have found all the staff very friendly and helpful, and any concerns are dealt with quickly and efficiently. She has recently been moved into the Dementia Unit, and I worried she would find it unsettling to have to move to a different room, but she is fine. I have asked her if she is happy with her care and the Home and she says she is. I would be happy to recommend Alban Manor to anyone.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you, Jill, for your lovely feedback.
Best wishes.

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Review from J J (Wife of Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with the care and support. Staff are always very obliging and caring and will assist at any time, making him very comfortable. Personal care is good, and always give a good shave etc.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you for your lovely feedback.
Kind Regards.

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Review from Rosemary R (Daughter-in-law of Resident) published on 14 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with how welcoming and responsive the receptionist, carers and nurses are at Alban Manor Nursing Home. They informed us recently that our relative hasn’t been able to sit in an upright chair and is mostly confined to bed but when we visited this morning they brought her a portable reclining
armchair so we could wheel her into the courtyard garden and enjoy a complimentary cup of freshly ground coffee together. Great to see the herbs and vegetables growing in the wooden planters. Beautifully maintained home and wonderful staff!
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you, Rosemary, your feedback is really appreciated.
Kind Regards.

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Review from Sally H (Partner of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has been at Alban Manor for about six months since having a stroke and now being severely disabled and having little speech. The facilities are very good and meet his needs and all the staff are extremely caring both to him and me. There is a lovely atmosphere and all the residents seem very
happy. There is a wide range of activities and my partner benefits from the stimulation of being with other people even though he can’t join in their conversations. He has a pleasant sunny room overlooking the garden and he enjoys being outside when possible. The garden is well laid out and equipped with benches and shady areas. I have noticed that the residents are very caring towards each other. As a lot of them are local they often have visitors known to other residents who will then call and say hello so that it feels like a real community resource. There is a monthly church service which residents can attend. I am often there at mealtimes and the quality of the food is very good.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you so much for your kind feedback.
We are here for you all and we do listen and act on any suggestions/feedback.

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Review from R M (Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Decided to book for three weeks at Alban Manor Nursing Home following a knee replacement surgery, I would not have been able to fend for myself at home on my own. I have been very impressed with all the staff, they are very caring and very supportive of all the patients. I would not hesitate to recommend
Alban Manor to anyone seeking assistance and care in a very friendly setting.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Thank you. It was a real pleasure helping you recover from the surgery. Best wishes. Delia Abaza.

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Review from Trish G (Wife of Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Alban Manor since last June. I could not have wished for him to be in a better place. He's in a lovely room overlooking the garden and when the sun's shining he gets full sun, this is something he has always loved. He is very happy there and it's truly home to him. The food is
good varied and plentiful. The staff are absolutely lovely, they are caring, kind and attentive to his every need. Even though he can't communicate with them verbally he knows the different staff members and responds well to them with smiles and gestures. They do an amazing job and show huge compassion for those they care for. I have been so impressed at how friendly they are to me too, regardless of what time I visit. Everyone is so welcoming, whether they are office staff, front desk staff or carers, they always smile and take time to chat with me. I've got to know some of them really quite well over the past 9 months. I think the place is very well managed, it runs like clockwork.
Reply from Delia Abaza, Matron at Alban Manor Nursing Home

Dear Trish the team would like to thank you for this lovely feedback. Best wishes. Delia Abaza, Matron.

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Review from Kuljit G (Son of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was admitted a few wks ago into Alban Manor for a period of 4 wks. It was an emergency admission, the nurse and carer on the night insured that the room was ready and the following day the admissions nurse was excellent in formulating a care plan and registering him with the local GP. His erratic
behaviour at the time of admission was quickly diagnosed by the GP practitioner and appropriate referrals were made in a timely and effective manner. I found my dad was happy and comfortable at all times with the staff who were able to see to his needs. He wanted to have beer with his meal, this was provided and he enjoyed his food especially fish and chips with dessert. The staff also allowed me to dine with my dad which was brilliant. The home is very clean and the staff looked happy and well-presented. Big thank you to everyone at Alban Manor.
Reply from Sydney Harris, Customer Relations Manager at Alban Manor Nursing Home

Thank you so much for taking the time to write this review and share your experiences of Alban Manor Nursing Home. We are so pleased that your dad had a positive experience with us and he especially enjoyed the food and beer. We love having our visitors come and spend as much time as possible with their loved ones - that's why we have an open visiting policy, so it is great you were able to dine with him. We are pleased Alban Manor offered him respite and if you ever need us again, please do not hesitate to give us a call.

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Review from C L (Daughter of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alban Manor came to our rescue when we needed emergency care for my mother due to a family death overseas and family illness here. Staff went above and beyond in enabling her to be admitted at short notice and I'll never forget their kindness at a hugely stressful time. My mother was so well looked
after there, and on the phone mentioned how kind the staff were. As she has short-term memory loss as a result of a stroke this is quite unusual for her. When I collected her, she looked relaxed, well, and well cared for. I could tell that she'd felt safe and secure. The staff were upbeat, energetic, kind and patient - the sort of skills that are vital for looking after elderly people and treating them with respect. I felt the home was tailoring its care to the individual rather than delivering a one size fits all service. The home itself was bright, welcoming, spotlessly clean, and with a nice sense of busy-ness about it. This atmosphere suggested to me that it is a well-led place.
Reply from Sydney Harris, Customer Relations Manager at Alban Manor Nursing Home

Thank you for taking the time to write this lovely review. It was a pleasure to provide respite to your mother when she most needed it and we are glad we could be there for your family in your time of need too. We pride ourselves on delivering the highest quality of person-centered care to our residents so it is great to hear your mother had this experience and left feeling relaxed and well cared for. If you ever need us again in the future, our door is always open.

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Review from Mark L (Son of Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not be happier with the respect and friendliness shown to my father over his time at Alban Manor. Two members of staff in particular have been informative and communicative throughout. Dad was not happy to begin with but settled in comfortably and it became his 'quiet' place. Thank all the staff
so much.
Reply from Sydney Harris, Customer Relations Manager at Alban Manor Nursing Home

Thank you for your kind words, the staff will be so pleased to read your review. We loved having your father stay with us and we are so glad you felt he was treated with the respect and friendliness that he deserved. It is completely normal for it to take some time for new residents to adjust to living in a nursing home, but with our philosophy 'home is not a place, it's a feeling', we can ensure they soon feel comfortable and relaxed. We are glad your father had this same experience. Thank you.

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Review from V M (Daughter of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I took my mum to Alban Manor, and I could not have asked for better care. The staff were attentive, kind and reliable. The matron was very organised, efficient and helpful when my mum was admitted. Leaving my mum in such capable hands made me feel confident that she was being cared for by the staff
like a family member. My mum really enjoyed the food which was nutritious and the menu was thoughtfully planned. There were morning and afternoon activities that my Mum was able to partake in. With my mum having a complicated medical history, I appreciated that the medication and specific dosing were accurately dispensed and hygiene was exemplary. Thank you for all your hard work.
Reply from Sydney Harris, Customer Relations Manager at Alban Manor Nursing Home

Thank you for your lovely words and for recommending Alban Manor Nursing Home. We are pleased you felt your mum's care was worthy of 5 stars and that you felt she was in safe hands. Spearheaded by our dedicated matron, our staff put a lot of hard work and care into ensuring the services we provide, like the food and dispensing of medication are correctly executed as per our residents' wishes. Thank you again.

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Review from N M (Daughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has Parkinson's and she recently stayed at Alban Manor for respite care - we cannot emphasise what a difference her stay made both to her health and how beneficial it was for the immediate family. Knowing Mum was receiving the best possible care for her condition and was in the safest hands,
meant we did not have to worry about anything. The Matron was extremely reassuring and nothing was too much trouble. All the staff have been extremely patient, caring and are knowledgeable of personal care needs - we had the most efficient check-in process where a detailed care plan was discussed. Any questions at all that arose during Mum's stay were dealt with swiftly and the care team were in touch with any updates as required. Mum thoroughly enjoyed all the delicious meals during her stay and especially loved all the activities that were on offer - she took part in everything and has returned home with Christmas decorations that she proudly painted for the grandkids!
Reply from Ramneek Greywall, Director at Alban Manor Nursing Home

Thank you for the lovely review. We wish all your family a very Merry Christmas and best wishes for 2023.

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Review from Alison H (Daughter of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum went to Alban Manor Nursing Home recently for two weeks of respite care following a stroke. The home manager could not have been more efficient and helpful in assisting us with this situation. The most prominent thing to me about the home was how very kind and caring all the staff were in helping
my mum at this difficult time. It is an extremely well-run, caring home - would highly recommend.
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Review from Dan G (Son of Resident) published on 20 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
With all the stress and worry about my dad having to go into a nursing home, I'm very happy that we found Alban Manor and they had a vacancy. We looked at other nursing homes, including their CQC reports and it's quite shocking how some are run. I just wanted my dad to be safe, happy and looked after.
I noted Alban Manor's CQC result for management but wasn't concerned about that and in the months my dad has been there, I've seen no evidence of problems. In fact, we wanted my dad to go there because a relative had worked at another nursing home where the manager had worked and she was very impressed by her. All the staff are lovely. They are caring and patient, even when doing hard work for patients who can be difficult. They know how to handle dementia patients and are busy but not run off their feet. My dad sees them as friends and they talk cheerily to us relatives and clearly know my dad, despite the home being a big one. I've got more to say but not enough room...
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Review from Carol H (Daughter of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a fall, my dad was unable to stay at home. From the first phone call I made to Alban Manor, I felt we were in safe hands. Moving Dad into a nursing home was not something we had planned to do, but he soon settled in. The home has a happy feel about it - it's bright and airy, clean and very comfortable.
Dad's room had everything he needed, and he was encouraged to bring things from home to make it his own. Dad really enjoyed the home-cooked meals and cakes very much. All of the staff are very kind and caring, and always had time to have a little chat with Dad and always treated him with dignity. I have nothing but praise for all the staff at Alban Manor and have no trouble recommending it.
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Review from A C (Sister of Resident) published on 26 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Alban Manor Nursing Home highly enough! When my brother was in need of longer term care, we wanted to find somewhere that had a warm, caring and family-feel environment for him. We honestly feel incredibly lucky to have found such a gem of a home for him. The staff go above and beyond
in their care; the relationships between residents and staff are strong and the atmosphere is authentic and relaxed. Alban Manor is honestly the best ever home in the area and one that my family and I have every confidence in. Thank you to the amazing Alban Manor Team.
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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Alban Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.821 for Alban Manor Nursing Home is calculated as follows: ( (402 Excellents x 5) + (72 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 481 Ratings = 4.821
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Alban Manor Nursing Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (4)

Delia

Delia Abaza

Job Title: Matron Joined: 2019

I am delighted to introduce myself as Matron of Alban Manor Nursing Home. I am a qualified nurse with over 25 years of experience. I live locally and love walking to work each day. I am so proud of the team that we have at Alban Manor. I hope you will come to visit to see what makes it such a lovely place to live and work.

Ionela

Ionela Buhalniceanu

Job Title: Deputy Manager Joined: 2019

Ionela joined us in 2019 as a Carer and for the last six years has developed her skills, always listening to residents, their families and colleagues to address their concerns and needs. In her spare time, she likes to cook and bring sweet treats for colleagues to enjoy. Ionela is a happy person and loves to make everyone smile.

Breda

Breda Neal

Job Title: Quality Manager Joined: 2021

Breda has worked in the Health and Social Care industry for 37 years, initially training as a nurse back in the 80s.
"My passion is ensuring that residents receive the whole holistic experience whilst living at Alban Manor. I am a bit of a joker and love having a laugh with residents and staff.
I have a few hobbies, including attending soul festivals, my cats and being patron to a charity for my local community."

Nicola

Nicola Chittenden

Job Title: Administrator Joined: 2020

Nicola joined Alban Manor in 2020 as our receptionist, and since having her 2nd child, she has returned as our administrator.
Nicola loves helping others, whether it be residents, staff or children. She worked as a primary school teaching assistant, a driving instructor and owned her own bridesmaids shop. In her spare time, she loves watching football and spending time with her two little girls.

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