The Orchards

An elegant and spacious environment. Beautiful ensuite bedrooms with double beds. The staff are clearly well trained, hard-working and professional. They all have genuine caring attitudes toward the residents. My mother has made several good friends since arriving. They all support each other in a calm and happy environment. There is a daily schedule of activities and entertainment.

New very good facilities. Good rooms. Friendly staff coping in difficult times. Communicates with family. Very good.

The Orchards care home is both modern and pleasing. The rooms are very functional and cleaned on a regular basis. The staff are lovely and very compassionate with the residents who love them in return. The meals are in the main good but I do feel that another meal option would be beneficial. I would thoroughly recommend The Orchards for those wishing to place their loved ones in a 'home from home'.

My husband first visited The Orchards for two weeks of respite care some months before becoming a resident. We were delighted with the friendliness, care and compassion that both of us received. When his dementia and increased frailty became too much for me to manage at home, he entered The Orchards as a permanent resident. I have nothing but praise for the staff who are so kind and nothing is too much trouble. They seem to enjoy working at The Orchards and appear to have very few changes. They always have time to speak to me if I wish to discuss a situation and make me feel we are managing my husband's illness together. The new building is spacious, warm and welcoming with communal lounges and quieter rooms for those who wish for privacy. My husband has settled in well and is relaxed and contented because of the loving care of the staff. I am completely satisfied with The Orchards.

A care home is only as good as its staff. Excellent.

An elderly friend of mine was living at home with carers going in and out 4 times a day, had not been out of bed since Christmas and was been given drinks out of cups with lids etc. After 10 days in Ely I went to see her yesterday and found her up in a wheelchair, dressed and spotlessly clean drinking coffee from a cup and saucer. It was wonderful to see that some of her dignity is being given back to her and to notice that everyone knew her name, all about her and was treating her with kindness and empathy.

As far as actual care goes the carers themselves are lovely and treat mum with the utmost respect and kindness. I am truly grateful to them.

Every time I visit my father, he tells me how happy he is to be in such a lovely, friendly place. All the carers are kind and cheerful and he values their upbeat conversation. He chooses to spend much of his time in his room which has a door directly into the garden. The room and en-suite are always beautifully clean. He is invited to all the social events and activities but has not been well enough to go to many. The maintenance team recently helped me to install a Hearing Loop that improves the TV sound through his hearing aids. I visit frequently and always feel welcome.

My Mum took time to settle in due to her dementia, but the staff were very patient and caring from day one. She has been there eighteen months now and I couldn't be happier with the standard of care etc that she is getting.

My parents both went into the Orchards in March 2021. My dad was suffering from terminal cancer and my mum from dementia. Unfortunately, my dad's condition deteriorated quickly but he couldn't have been better cared for in this difficult time. He died just over 6 weeks after he arrived. The staff were great, in the final few days they held his hand day and night when we were unable to be at his bedside. Following his death they have been taking good care of my Mum, urging her to join in any activities. They supported Mum on the day of the funeral, doing her hair and makeup so she could look her best for the day. I am very pleased that we chose the Orchards and would certainly recommend them.

The Orchards is a lovely place for him to be, and I have been met with nothing but kindness on all occasions.

Last August I had to find a care home for my mother-in-law, and after a lot of searching found, The Orchards. The home is very new and has the highest standard and facilities. The standard of cleanliness is exceptional. The in-house chef prepares a wide range of freshly prepared food to meet the resident's needs. During the last months as I have got to know the staff, they have impressed me. They treat the residents with respect and care. (As a person, not just a number). When I was able to visit my mother-in-law, she was always smartly dressed and looked well cared for. They keep the relatives fully informed of the weekly activities by way of an email and a newsletter keeping you up to date with what is happening in the home. During the lockdown, I have been able to phone and enquire how she is, and nothing has been too much trouble. If they were not available, they will always call back. The manager has an open-door policy and will always speak to you. To sum it up, well done, The Orchard!

Although my father was only resident here for a little over a week - unfortunately, he became poorly and passed away - he truly had a wonderful few days in The Orchards. He settled in immediately, the staff were wonderful, Dad said (after a day), I should have moved here weeks ago!

The Orchards Ely is a lovely home, staff are all so welcoming and caring towards the residents and visitors. The care my Grandad receives is amazing they couldn’t have cared for him better. They have many areas in the home that you can go sit in a tea room, cinema room, hairdressers, bar room, a garden room and lovely outside areas to sit in. Great activities are offered too. The home is kept really clean and tidy. Thank you for all you do. I highly recommend to anyone that is looking for a care home.