Baycroft Flitwick Care Home

101 Ampthill Road, Flitwick, Bedford MK45 1GX
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9.6 56 Reviews
  • Baycroft Flitwick Care Home, Bedford
Baycroft Flitwick Care Home is located in Flitwick near Ampthill in Bedfordshire. The luxurious and modern home provides a spacious and comfortable setting for residents to enjoy.

The home's facilities make life comfortable and enjoyable, allowing people to live safely and as they choose; the home features tastefully decorated lounge and dining areas, a café, a hair salon and a cinema. The café provides a lively hub of the home where friends and relatives can meet and enjoy freshly baked cakes and a cup of tea or coffee.

The highly trained staff team is on hand twenty-four hours a day to provide care and support around the clock. The care home is equipped with state-of-the-art facilities to cater for a variety of care needs.
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Care Provided by Baycroft Flitwick Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750

Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.

These prices are only a guideline, please contact Baycroft Flitwick Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Katie Peters (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time

Parking

  • Car parking is available onsite.

Baycroft Flitwick Care Home Reviews (56)

9.6

Baycroft Flitwick Care Home has a Review Score of 9.6 (9.598) out of 10, based on 20 reviews in the last 2 years.
Over all time Baycroft Flitwick Care Home has 56 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Baycroft Flitwick Care Home
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Total of 56, showing 41-56
Review from Simon V (Son of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moved mum into Baycroft a couple of months ago, she spent two weeks in isolation at first due to the pandemic. The staff have been very caring and professional in helping us through this transitional period of settling mum into her new home. The accommodation is all new and is surrounded by a nice outlook
and gardens. The staff have kept us informed of mum’s progress and her interaction in joining in with activities organised by the activity coordinators and arranging window visits, which reassured us that she is getting the best possible care and is safe and well looked after.
Reply from Charlotte Deans, Customer Relations Manager at Baycroft Flitwick Care Home

Thank you for taking the time to complete this review; we really appreciate your comments. We will continue to maintain our high standards of care and support, and I will pass on your lovely feedback to the staff team.

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Review from L B (Daughter of Resident) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Baycroft Flitwick a month ago and initially spent a couple of weeks in the isolation wing. Naturally, she was quite confused and anxious having moved from all that had been familiar but the staff were very calming and encouraging and it was reassuring from a family point of view to be
able to chat to her during window visits. After two weeks, Mum moved out of isolation and seems to have settled in well, enjoying interaction and activities with the other residents. The individual and communal accommodation is very luxurious and the gardens are lovely tranquil areas to sit outside when the weather allows. The staff have been great, both with Mum and family, answering any queries promptly and keeping us updated. A special mention must go to the activities coordinator who has gone above and beyond in organising visits and Skype calls, along with all the other activities.
Reply from Charlotte Deans, Customer Relations Manager at Baycroft Flitwick Care Home

Thank you so much for taking the time to complete this review, we really do appreciate your kind words. I will ensure I pass on your lovely feedback to the staff team and we will continue to maintain our excellent standards of care and support.

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Review from R V C (Husband of Resident) published on 5 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Baycroft Flitwick is a nursing care home with excellent accommodation and facilities.
My wife has Parkinson's disease with dementia - moving to Baycroft just prior to the COVID-19 lockdown being implemented.
Following a difficult transition period, my wife now appears to be settled and content. This
I believe is due to the caring staff, all of whom I have encountered, show compassion and empathy towards my wife/residents.
My wife, once withdrawn, will now engage with residents and staff, and indeed, will now participate in certain activities/entertainment organised by an excellent lifestyle co-ordinator.
The arrangement of a facility for video calls, and subsequently, socially distanced outdoor visits, has been most invaluable to me during this COVID-19 lockdown period.
Reply from Charlotte Deans, Customer Relations Manager at Baycroft Flitwick Care Home

Thank you for your lovely comments, we really do appreciate it. I am so pleased that your wife is settled and content with us, and I will pass on your great feedback to all the staff team.

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Review from Wendy T (Daughter of Resident) published on 31 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Baycroft is a beautiful building, filled with beautiful staff who go above and beyond to make a difference in the lives of their residents.
My mother has advanced dementia and during the lockdown, the team at Baycroft Flitwick has done everything possible to keep her safe and maintain her quality
of life. It has been a comfort to her family, knowing that they are providing her with the highest quality care.
Reply from Charlotte Deans, Customer Relations Manager at Baycroft Flitwick Care Home

Thank you for taking the time to complete this review, we really appreciate your comments. I will pass on your wonderful feedback to all the staff team and we will continue to maintain the highest standard of quality care and support.

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Review from Nick B (Son of Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Baycroft at the beginning of 2020 when it became clear that she could no longer live safely in her own home. She is very well looked after by the dedicated team of carers, nurses and catering staff at Baycroft and has enjoyed the range of activities and entertainment put on by the home.
Since the start of lockdown, the emphasis has moved more on to ensuring residents and staff stay safe, and I have been reassured and impressed by Baycroft's commitment to keeping Mum and others safe. At the same time, they have recognised the importance of keeping residents in touch with their families and have organised video calls and socially distanced outdoor visits, which have been invaluable.
I can highly recommend Baycroft Flitwick.
Reply from Charlotte Deans, Customer Relations Manager at Baycroft Flitwick Care Home

Thank you for your lovely feedback, we really do appreciate it. I will ensure I pass this onto the staff team and we will continue to maintain our high stands of care and support.

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Review from Julie B (Daughter of Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Baycroft Flitwick since October 2019. The standard of care, both physically, mentally and emotionally is 100%. Baycroft was already fabulous, but when Covid struck they went up a gear ensuring the best possible care both for residents and for families remotely. My mum has
advanced dementia and now relies upon staff for everything. She is looked after with love by all the staff.
Reply from Charlotte Deans, Customer Relations Manager at Baycroft Flitwick Care Home

Thank you so much for taking the time to complete this review, what lovely kind words. We will continue to maintain our excellent standards of care and I will pass on your lovely feedback to the staff team.

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Review from Claire B (Granddaughter of Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been at Baycroft, Flitwick for the past few months, and I only have positive things to say; the staff are lovely, the building, room and decor are very homely. My children love going to visit as they love the playroom, cinema, the free cafe and Nans room. We are so lucky Nan moved in just
before lockdown, and they have kept her safe for the duration. The activity coordinator is great, with regular contact and photos of what Nan has been up to. Thank you all; for caring for her so well.
Reply from Charlotte Deans, Customer Relations Manager at Baycroft Flitwick Care Home

Thank you so much for your lovely words, we really do appreciate your comments. It's great to receive such positive feedback and I will ensure I pass this on to all the staff team.

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Review from J F (Daughter of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Baycroft Flitwick for almost two months, after having had a short spell in hospital after which it was agreed that she would be unable to remain safely alone in her flat. As is often the case, this was a big decision for her to make together with her family, when she perceived
this to be a loss of her independence. Obviously, the various regulations surrounding the current Coronavirus pandemic, greatly limiting the opportunities to visit my mother, have not helped her to settle in during this difficult period, and she has experienced some highs and lows.
However, the staff at Baycroft have been excellent in trying to make the transition for her as gentle as possible, and she has been effusive in her praise for the staff. They have been very helpful in dealing with medicine distribution and in encouraging the residents to engage in entertainments amongst themselves. There have also been entertainers brought in from outside, which has been most welcome.
Reply from Charlotte Deans, Customer Relations Manager at Baycroft Flitwick Care Home

Thank you for taking the time to complete this review, we understand it has been an extremely difficult time for our residents and their families during this pandemic. We are pleased that your mother has praise for our staff team and that our activities team have been able to continue to engage our residents with entertainment.

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Review from Chris F (Daughter of Resident) published on 28 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Baycroft Flitwick is a lovely home, and we feel Mum is safe and happy there during this difficult time of covid-19. The staff are very caring, and every effort is made to make everyone feel at home. The variety of activities before covid-19 brightened Mum's day and even through the crisis, staff have
found ways of entertaining residents. Mum has a lovely room overlooking the garden which she really enjoys.
Reply from Charlotte Deans, Customer Relations Manager at Baycroft Flitwick Care Home

Thank you so much for taking the time to complete a review, we really do appreciate your lovely feedback. I will make sure I pass on your wonderful feedback to the staff team.

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Review from Denise R (Daughter of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Baycroft Flitwick is an exceptional home. It is exactly that - a "home from home" residence, with a warm and welcoming family environment. The property and individual rooms are spacious, well designed and have every comfort required. Beautifully presented and maintained, with lovely gardens and outside
living space. The catering staff provide excellent meals, and all residents personal needs and requirements are met. Facilities and enrichment activities for residents are excellent, and all nursing and administration staff are professional, caring and compassionate. Our mum is very happy at Baycroft, and if Mum is happy, we're happy!
Reply from Charlotte Deans, Customer Relations Manager at Baycroft Flitwick Care Home

Thank you so much for taking the time to complete a review, we really appreciate your lovely comments. I am so pleased you feel Baycroft Flitwick is a "home from home" and I will pass on your wonderful feedback to the staff team.

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Review from W S (Son of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is being extremely well cared for at Baycroft Flitwick. The staff are wonderful and continue to look after all the residents. They organise very good activities like going to the in-house cinema and art classes. Thanks to the staff, I am able to keep in touch with my mother through FaceTime
during this crisis, which is very reassuring. I am very happy to recommend Baycroft.
Reply from Charlotte Deans, Customer Relations Manager at Baycroft Flitwick Care Home

Thank you for your lovely words; I am so glad your mother is enjoying our range of activities we offer. I will ensure I pass on your kind feedback to the staff team.

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Review from Diane P (Daughter of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Baycroft in the middle of COVID-19, not an ideal situation but the support and care of all staff has been outstanding, a big thank you. Accommodation and facilities have really helped keep Mum safe and settled in her new surroundings.
Reply from Charlotte Deans, Customer Relations Manager at Baycroft Flitwick Care Home

Thank you so much for your lovely words; we really do appreciate it. I am so pleased that your mother has settled in well, and we will continue to provide outstanding care to our residents.

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Review from Claire D (Daughter-in-law of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great all round staff, very caring. Lovely home and the facilities are excellent. They are very welcoming and always make you feel comfortable when you arrive. All the staff are friendly and helpful and are always polite. Rooms have everything and more for the clients, and they even have a kids room
which my kids enjoy. The kids are allowed to watch movies in the cinema, which is good.
Reply from Charlotte Deans, Customer Relations Manager at Baycroft Flitwick Care Home

Thank you, Claire, for your lovely feedback and kind words. We are so pleased your children enjoy the kids room and cinema when they visit and that you always feel comfortable when you arrive.

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Review from Jackie W (Daughter of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Baycroft since late November. Leaving his own home was difficult for him, and the kindness, understanding and respect shown by all the staff has helped him settle in. They are such a great team who have created a welcoming and happy atmosphere for residents and their families. Dad is
receiving excellent and professional care, eating lovely food and has lots of opportunities to join in with various activities and visits. We have enjoyed joining Dad for some great meals and special events too!
Reply from Charlotte Deans, Customer Relations Manager at Baycroft Flitwick Care Home

Thank you so much for your kind words we really appreciate your comments, we will continue to maintain our high standards of care and I am so pleased your dad enjoys our events we put on.

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Review from Clare L (Daughter of Resident) published on 18 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has resided at Baycroft in Flitwick since just before Christmas. It has obviously been hard for him to leave his own home but he needed more help and support where he could be safe. All the staff at the home; carers, nurses, domestic staff, admin, activity coordinator and the chefs, (apologies if
I have left anyone out), have been so welcoming and patient and have done all they can to ensure Dad settles in and feels part of the community there. They are all so caring and have good insight into the difficulties both physically and mentally that advancing age can bring and treat their residents with respect and dignity. Baycroft is beautiful, homely, clean and welcoming for all the family and the food is as good as a top-notch restaurant, no concerns of malnutrition here. My family and I are so pleased that we chose Baycroft, where there is so much going on to ensure life can still be fun and productive in our advancing years. Thank you for looking after my dad.
Reply from Charlotte Deans, Customer Relations Manager at Baycroft Flitwick Care Home

Thank you so much for your kind words. I will ensure your lovely feedback is passed on to all the staff team. I am so pleased that your father is happy and settled here at Baycroft Flitwick and we will continue to maintain our high standards.

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Review from M S (Son of Resident) published on 15 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent quality, accommodation, staff, care, facilities. Welcoming, and knowledgeable. My mother is very happy here and does not hesitate to tell us which, for her, is high praise indeed!
Reply from Charlotte Deans, Customer Relations Manager at Baycroft Flitwick Care Home

Thank you for your kind words, we really appreciate your comments. I will pass on your lovely feedback to all the staff team and we will continue to maintain our excellent standards of care.

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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Baycroft Flitwick Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.598 for Baycroft Flitwick Care Home is calculated as follows: ( (179 Excellents x 5) + (35 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) + (3 Very Poors x 1) ) ÷ 239 Ratings = 4.598
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Baycroft Flitwick Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Corina

Corina Ashby

Job Title: Home Manager Joined: 2024

Corina is our Home Manager at Baycroft Flitwick Care Home. Corina is passionate about providing the very highest standards of care and support.

Danielle

Danielle Gladwin

Job Title: Home Administrator Joined: 2020

My name is Danielle, and I am the Home Administrator at Baycroft Flitwick. After working in the theatre industry for over 6 years, I was given the opportunity for a change in career and joined the wonderful team here at Flitwick. Being the Home Administrator allows me to have a close working relationship with not only the staff but also the relatives, residents, and the wider community. Since starting here, I can honestly say that there is no other job that has been quite as rewarding, which has been made even better by the kind and caring team I work alongside.

Bernie

Bernie Hoo-Hing

Job Title: Activities Coordinator Joined: 2019

My name is Bernie and I have worked at Baycroft since it opened. My current role is the Activities Co-ordinator where I have the pleasure of keeping the residents active, involved and above all happy. I love my job as I find it very rewarding being able to lighten up a resident’s day. Talking to a resident not only keeps them engaged but also helps me understand their needs, likes and dislikes.

Kat

Kat Hamill

Job Title: Client Services Manager Joined: 2019

My name is Kat, and I have been a host here at Baycroft for nearly 2 years. I love working with the wonderful residents we have here and supporting them to maintain an independent lifestyle. I am currently working towards my Level 3 in Leadership and Management with hopes of progressing within the company. It’s great to be a part of such an enthusiastic and caring team here at Baycroft Flitwick.

Sharon

Sharon Guntrip

Job Title: Customer Relations Manager Joined: 2018

Sharon is our Customer Relations Advisor and has worked at Lakeview Lodge Care Home for many years, previously as our Receptionist. Sharon is passionate about person-centred care and looks forward to meeting you.

Katie

Katie Peters

Job Title: Interim Home Manager Joined: 2022

Katie Peters is the Interim Home Manager at Baycroft Flitwick. She is here to support you and your family through every step of the care journey. From answering your questions to helping organise the move-in process, Katie will make sure everything runs smoothly. Her goal is to help residents feel welcome, comfortable, and well cared for. If you need any advice or support, Katie is always happy to help.

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