Rokewood Court

I could not fault my stay at Rokewood Court. This was respite care for the duration of two weeks. The staff were very welcoming, always pleasant and efficient and my needs were very well catered for.I have always been a late riser and the house was happy for me to have my breakfast at a time of my choosing. The food was delicious and I even put on weight during my stay. The activities that were put on regularly were fun and stimulating. I would not hesitate to go back.

My mother has now been a resident of Rokewood for nearly six months and I can't thank the staff enough for their amazing care. Mum has late-stage Dementia and I was initially worried as to how she would adapt to a new living environment. However, my first introduction to Rokewood was so warm and welcoming that I felt that this was the right choice for Mum. The whole process of arranging Mum's move to the home was extremely thorough and efficient and upon arrival, she was immediately put at ease by everyone. From day one she has received brilliant support and care and is encouraged to partake in daily activities which are always fun and interactive. We celebrated her birthday in November and everything was done by the team to make it a very special day. Top marks to the catering team for making such an exquisite birthday cake! Mum has a lovely room and her environment is safe and very homely. The staff bring out the best in Mum which, I know, can't always be easy. Thank you all so much.

Very efficient and rapid organisation of respite care for my mother at very short notice. Very friendly and supportive welcome for my mother.

My sister and I came to Rokewood Court Care Home after a recommendation and every aspect has exceeded our expectations. The kindness, support and guidance we received has been amazing, the time given to get to know Mum has been extensive. The smile on Mum's face as she settled into her room was priceless.

From the initial phone call to settling Mum into the home, all aspects of administration have been handled very well. The admissions advisor immediately understood what we were looking for and how we wanted Mum to be cared for. The staff were all so welcoming and made Mum the centre of attention which comforted us, knowing we made the right decision to make Rokewood Court Care Home her new home. Her smile on her face says it all!

This is very good and I would recommend Rokewood Court.

Younger team members at night were a bit abrupt with me as my speed of thought and reaction is slow due to Parkinson's. Otherwise, I enjoyed my stay.

It was very secure there, but there were also options for dad to join in activities inside and outside the care home. Really excellent care.

Very enjoyable. The staff have been very attentive, and the food has been excellent. The staff who plan the activities do a fantastic job.

My mother never wanted to go to a care home but has settled in very well and loves her surroundings. I found the whole process easy and the admissions manager very helpful. All the staff are so kind and caring and I do not have any worries, if I have to go away I know she will be well cared for. Mum celebrated a special birthday within the first two weeks of arriving and the staff organised a wonderful party for us and residents, thank you.

The staff are very kind and helpful.

This was the second time that my aunt had decided to have respite care at Rokewood Court. The Admissions Advisor responded quickly to my email about the availability of rooms for my aunt and they also arranged for her to go in very quickly. Prior to her stay, a thorough assessment was conducted to ensure that all her needs would be met, including likes and dislikes. On arrival at Rokewood Court staff put her immediately at ease; my aunt is always anxious when it comes to leaving her home these days due to her Alzheimer’s and Vascular Dementia. On the two occasions that my aunt has stayed at Rokewood Court, she has told me that she cannot find fault with anything. She feels cared for and safe. She has never mentioned anything negative. All of this is very reassuring for me as I live a long way away from my aunt and I am often abroad. When my aunt is at Rokewood Court, I know that she is in safe hands and is happy.

My father has been a resident at Rokewood Court since Nov 21. His condition has sadly deteriorated but the care and compassion shown by the team of carers have given his family total reassurance that, in these difficult times, he is in the very best place for this stage of his illness. His medical needs have been very well met but, as importantly, he has been treated with respect and dignity, the interaction of carers with our family has been so very supportive and goes well beyond their job description. The team are upbeat, cheerful and attentive but above all their understanding and interaction with dad is constant, despite his complex needs. We are extremely impressed with the Deputy Manager who has repeatedly demonstrated her commitment to encouraging feedback, improve services and provide excellent levels of care for both residents and their families. The manager has ensured that paths of communication to her office are always open and she regularly visits dad.

The Manager and Home Admissions Advisor provided the most thorough admissions/home assessment procedure I have come across and I have had the experience of going through several other home care admission processes/protocols. The only improvement that I think could improve the process is a one pager that recommends/suggests what residents should or should not bring in terms of belongings when they move in and the request to deliver these prior to moving in so that they can be labelled. Sadly my mother has dementia and whilst she agreed to move in - she changed her mind and she moved out less than 24 hours later.

We have used this care home several times for respite care for my Mum. She has always been made to feel most welcome and is positive about her stay. The facilities are excellent and she has enjoyed plenty of trips out and joined in with activities in the home. The staff are very kind and caring and I would highly recommend it

I am a short-stay resident but from the very first time I set my eyes on Rokewood Court, I have been pleased with my choice. The fixtures, fittings and furniture seem of the highest quality and so is the quality and the lovely variety of the food. The management and staff are courteous and friendly. So much at home after a few days, I felt that I am among friends. One minor disappointment I came here hoping to lose some weight. I failed miserably.

It's been wonderful to know dad has been at such a fantastic home. I've been able to relax knowing that the staff have been so lovely to him. He has really enjoyed the food and staff. His room is always so clean and well maintained. If dad needs respite again or a long stay we will most definitely be coming back.

Thanks, Rokewood!

Have been a resident for just over a year. Lovely room and the staff team is excellent although challenged to maintain good care due to staffing levels. No manager for a couple of months and a new Deputy - so difficult to comment on management.

Very good quality fittings and furnishing complete with helpful staff. Good communication with management. Mum is made very welcome.