Rokewood Court

Rokewood Court, 20 Roke Road, Purley CR8 5DY
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9.9 66 Reviews
  • Rokewood Court, Purley
Rokewood Court Care Home in Kenley, Surrey is a purpose-built luxury care home.

The home offers 64 tastefully decorated furnished rooms with en-suite wet rooms.

Based in a quiet leafy, suburban area; the home is close to the Purley and Kenley mainline stations, close to Kenley Common which covers 139 acres of grassland and ancient woodland, yet the centre of London is only 14 miles to the north.

The home offers high-quality residential care, respite and bespoke dementia care along with great facilities for the residents to use such as private dining room, café-bar, cinema, hair and beauty salon.

A daily seven day a week programme of activities is available with a minibus for weekly excursions.

Person-centred care is delivered by a friendly and professional team who treat individuals with dignity and respect at all times.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1725 – £1775
  • Self-Funded Residential Dementia Care: £1725 – £1775
  • RESPITE Self-Funded Residential Care: £1925 – £1975
  • RESPITE Self-Funded Residential Dementia Care: £1925 – £1975

Fees are subject to assessment, room and availability.


Included in weekly fees: fully furnished en-suite wet room, 32" flat screen television, own private telephone, spa baths, use of cinema, medication support, 7 day a week activities, regular trips in the mini bus, care, all freshly cooked food and drink, house keeping, laundry.

These prices are only a guideline, please contact Rokewood Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sara Goodwin (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • Welcome families and friends to visit. Due to Covid restrictions the home request visits to take place in resident's rooms however, there is a quite lounge available for visits if required. The home ask that visitors call Rokewood Court to book visits and ask that meal times are protected. Visitors will be required to evidence a negative lateral flow test on day of visiting and to wear a face mask at all times.

Parking

  • There is a main car park at the front of the building, with designated visitors parking.

9.9

Rokewood Court has a Review Score of 9.9 (9.903) out of 10, based on 19 reviews in the last 2 years.
Over all time Rokewood Court has 66 reviews.

Overall Experience
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Total of 66, showing 41-60
Review from Isobel M (Daughter of Resident) published on 18 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's been wonderful to know dad has been at such a fantastic home. I've been able to relax knowing that the staff have been so lovely to him. He has really enjoyed the food and staff. His room is always so clean and well maintained. If dad needs respite again or a long stay we will most definitely be
coming back.
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Review from Carole H (Daughter of Resident) published on 12 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident of Rokewood since its opening and enjoys the warmth and kindness of the great staff at her new home.
Her personal needs are catered to very professionally. We are confident that she is monitored and treated for any medical conditions, and she loves the pampering and hairdressing
appointments (a highlight!)
She enjoys meeting other residents for morning coffee, and for meals in the dining room. And she definitely appreciates the aperitifs now on offer.
Rokewood Staff provides wonderful entertainment and celebrations (Mum's last Birthday Party was superbly catered, thanks Chef and team!).
The Activities Coordinator and her team do a fabulous job, with a great range of fun events.
Mum's accommodation is lovely and comfortable, surrounded as she is with her personal belongings. I am in Australia, so rely on news and photos from family members, and also the Facebook posts, which mum's friends and family can enjoy and comment on.
Thanks, Rokewood!
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Review from G A (Resident) assisted by family/friend published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have been a resident for just over a year. Lovely room and the staff team is excellent although challenged to maintain good care due to staffing levels. No manager for a couple of months and a new Deputy - so difficult to comment on management.
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Review from C A (Son of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good quality fittings and furnishing complete with helpful staff. Good communication with management. Mum is made very welcome.
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Review from J S (Wife of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the carers to be kind and caring. When I have raised an issue, such as my husband has not been shaved, they have acted to remedy the problem.
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Review from L W (Daughter of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are kind and helpful despite having a tough job, especially with staff shortages and covid etc. In an ideal world, there would be more staff with more time for one to one conversations with residents but most have made an effort to get to know mum. She seems fairly settled. Our concerns have
been minor ones - hearing aids not checked and clothes going missing. This has been easily rectified as we visit so regularly. We hope she will socialise more now and be able to get more fresh air. Thanks for all you do.
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Review from G A (Daughter-in-law of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident at Rokewood Court for at least eight months. Her care, dignity and well being has been the most important part of being a resident here at Rodewood Court. The staff here are exceptional nothing is too much trouble. Her carers are kind, compassionate and hard-working.
We so appreciate their hard work and caring ways giving us the comfort of knowing she is in very capable and safe hands. Thank you.
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Review from K F (Daughter of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rokewood Court is a lovely home. It is very reassuring to know that Mum is being well cared for by extremely friendly, efficient and caring staff and that she is living in a safe and very comfortable environment. I feel very welcome every time I visit and nothing is too much trouble. I highly recommend
Rokewood Court.
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Review from A C (Daughter of Resident) published on 20 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into Rokewood in December 2021. They took a lot of care in understanding my father's needs and requirements, and all of the staff are very caring and considerate. The atmosphere is extremely friendly, and the home itself is spotlessly clean and beautifully furnished.
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Review from R A (Son of Resident) published on 15 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled in extremely well and I am very happy with the progress being made. She has been made to feel very welcome and is enjoying the trips out, the entertainment and cinema room. I am very satisfied with the choice we have made.
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Review from J B (Son of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care my mother has received so far. All staff I have encountered have been very friendly, approachable and accommodating. The care they provide is very personal to my mother and they have made efforts to get to know her on an individual basis. I am happy and relaxed knowing she
is being taken good care of.
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Review from Simon W (Son of Resident) published on 25 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I made contact with the home, my experience was excellent. I know my mother is in a safe and happy place. The food and menu are good with lots of choices. The coffee shop is welcoming. A very nice touch is the cinema room with some great movies for the old folk.
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Review from G P (Friend of Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with how smooth the whole process was, from first chats on the phone to finally being allowed to view the home (due to Covid). The moving in day was seamless and planned to perfection - the admissions advisor kept us informed throughout and we even got an update with pictures
that same afternoon. Since moving in I have seen a huge improvement with my relative being happier, calmer and more relaxed. I would not hesitate in recommending.
Reply from Jackie Cridlin, Home Admissions Advisor at Rokewood Court

Thank you for your kind words and so pleased your dear friend is happy and settled. Kind regards, Jackie.

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Review from C S (Daughter of Resident) published on 18 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Sadly my mum needed to go into a care home and obviously didn’t want to. Since going into Rokewood she seems to have settled in much better than I thought she would. She gets involved in the daily activities and enjoys the trips out on the minibus. She always has praise for the staff and they all seem
very nice and caring.
As the home is new all the rooms are nice and fresh-looking and she is glad to have her own wet room which is an added bonus.
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Review from M O (Friend of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to wait to get our dear friend into a home during lockdown so the home's admissions advisor's contact and advice during this time were regular and appreciated. We were concerned about the transition into the care home, but the admissions advisor and the staff made it seamless and well planned.
Rokewood is definitely a luxury home - very clean, exceptionally well presented and well-thought-out with plenty of activities. Very pleased with our choice of home/staff and our friend is settled and happy.
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Review from Gary D (Son of Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found Rokewood Court to be of an excellent standard with regards to all care aspects. My father is extremely happy there and is full of praise for the staff. Rokewood Court has always kept me updated with my father's progress and they carry out what they say they will do.
Reply from Jackie Cridlin, Home Admissions Advisor at Rokewood Court

Gary, thank you very much for your compliments, it is greatly appreciated.

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Review from John R (Son-in-law of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife spent a long time looking for a care home for her 90+ year old mother, and after much research decided on Rokewood Court. I must say that everything so far has exceeded our expectations. It certainly fits the description of a luxury care home and the facilities and food are what you would expect
from a quality hotel. It was a major disruption for her mother, as she had lived in the same house for 40 years and is very independent-minded. They have gone to great lengths to settle her in and make her feel cared for and pampered. We would like to thank all the staff for all that they are doing to manage this difficult transition. This has clearly been a very difficult time for my wife. She was given a lot of helpful advice and support from the admissions advisor on care options and invaluable help on managing the move. The admissions advisor and the other staff have kept my wife well informed and reassured on progress. They clearly see it is important to support both residents and their family. Thank you!
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Review from A M (Friend of Resident) published on 24 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional care home with fantastic facilities. The rooms are always immaculate. Staff are very friendly, welcoming and caring. The management team communicate regularly and efficiently to keep me informed. Would highly recommend.
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Review from Amanda J (Friend of Resident) published on 3 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting at the home since November 2020 when she arrived there. Unfortunately, I have not been into the home due to Covid restrictions but the staff have enabled me to see from outside her room. Everyone I've met have been so friendly and helpful.
Reply from Jackie Cridlin, Home Admissions Advisor at Rokewood Court

Thank you very much for your kind response, Amanda. The team at Rokewood Court will do their best to ensure their residents have regular contact with their family and friends.

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Review from Jenny J (Niece of Resident) published on 19 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All aspects of my contact and communication with staff at Rokewood Court have been excellent. I have been impressed with the way in which an assessment was carried out prior to the moving, in particular, to ensure all needs would be met. The care and organisation of the move. Communication from the
staff to ensure I was informed/reassured that all was well. Extra touches such as flowers in the room and a photo of my relative was emailed to me on arrival day. The direct line to residents is excellent, and the reception desk is well managed so all immediate queries can be answered quickly. It seems nothing is too much trouble. Staff have been east to talk to, professional and always respond well/quickly to any question - most reassuring. Thank you.
Reply from Jackie Cridlin, Home Admissions Advisor at Rokewood Court

Hello Jenny, thank you very much for your lovely words. It means a great deal to our team here at Rokewood Court.

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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Rokewood Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.903 for Rokewood Court is calculated as follows: ( (204 Excellents x 5) + (22 Goods x 4) ) ÷ 226 Ratings = 4.903
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rokewood Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

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Meet the Team (7)

Thomasina

Thomasina Allan

Job Title: General Manager Joined: 2025

I am proud to lead a passionate team to deliver personalised quality care for our residents at Rokewood, ensuring they live well in a safe and caring environment.


I started my journey into care when I was 17 years old, caring for my father before he passed. Since then, I have worked in various positions from Care Assistant to Commissioning Registered Manager and hold a level 5 in Health and Social Care Management. I was proud to be the Registered Manager of Rokewood Court when it opened in 2020, and I am very happy to be back as it remains close to my heart.


When I am not busy working, I enjoy spending time with my fiancé, children and grandchildren. We enjoy trips away in nature. I have a love for animals and keep chickens, a cat named Simba, fish and a tortoise named Gonzo!

Narcisa

Narcisa Muntean

Job Title: Deputy Manager Joined: 2022

I qualified as a teacher in 2005, but my path changed in 2012 when I came to the UK and started working in the care sector as a care assistant. I have experience in both nursing and residential care homes which enabled me to gain more in-depth knowledge of differing care needs. I’m a great believer that no two residents are the same and that each has differing needs, desires and preferences.


I have developed through training and practice and besides being a care assistant, I have been an activity coordinator, and a team leader and I currently have over 3 years of experience as a Deputy Manager.


My biggest achievement to date has been occupying a position as Acting Manager in my previous workplace. It was a very rewarding position, full of new challenges from which I have learnt a lot and gained a good understanding of the management role in a care home which I look forward to bringing to Rokewood Court. I am currently working on my Leadership and Management level 5 Diploma, and I am using every opportunity to share my experience with the team and to get involved in our resident's care. I am very passionate about elderly and Dementia care which I aim to pass on to the rest of the team. The reason I started working with Rokewood Court and Cinnamon Care Collection is that we are all united and share the same values: passion, dedication and respect. I look forward to meeting you.

Chris

Chris Shields

Job Title: Lead Wellbeing & Lifestyle Coordinator Joined: 2025

I am the Lead Wellbeing & Lifestyle Coordinator at Rokewood Court, Kenley. I am responsible for putting together a timetable of activities and events for residents covering everything from physical, social, experimental, emotional/spiritual, creative/artistic, therapeutic and sensory activities.


I spent 37 years working as a library supervisor for the Borough of Croydon, where I managed teams at the Central Library and its 12 branches. I am a singer/songwriter/performer and have had a 35 year career performing in theatres and concert halls, having released 4 original albums of self-penned songs (all available on Spotify). I am a book author and have written and published 7 non-fiction books on everything from religion to history and biography. I am a recipient of the Diocese of Southwark’s Bishop’s Certificate and have been on Pilgrimage to the Holy Land.


I am married (23 years ago in Liverpool) and have girl/boy twins now age 16. I love good food and fine wine, good comedy and great music.

Monica

Monica Roguz

Job Title: Head Chef

What I do:
My name is Monika Roguz, I am the Head Chef at Rokewood Court care home.


My experience:
In the past ten years, I have worked as a head chef within the care sector my specialty is baking and cake decorating. My experience enables me to understand the expectations of our residents.


About me:
I am a busy mum of two wonderful children who keep me busy outside of work. I am passionate about putting a smile on people’s faces

Bob

Bob Singfield

Job Title: Maintenance Manager

What I do:
My job is to ensure our residents’ home is as comfortable and safe as can be, by maintaining the environment, equipment and services to the highest standard.


My experience:
I am a qualified joiner of 40 years standing and have worked in care for the past seven years as a carer, activities assistant and for the past four years in maintenance.


About me:
I enjoy making music, painting and spending time with my family.
I am a first time grandfather of a beautiful 2-and-a half year old girl.

Samantha

Samantha Oliver

Job Title: Head Housekeeper Joined: 2022

My name is Samantha Oliver and I am the Head Housekeeper at Rokewood Court care home


I originally owned a Childcare Recruitment Company but during Covid I decided to change careers and became a housekeeper at Rokewood Court.


I started at Rokewood in March 2022 and in December 2022 I was promoted to Head of Housekeeping. I enjoy the challenges day to day life brings at work keeping a 64 bedroom home clean and tidy and ensuring the residents feel like they are at home whilst staying with us.


I am a busy mum of two wonderful girls. I am originally from Cape Town and moved to the UK 25 years ago. I am a very sociable lady and enjoy days out with the family exploring new areas. I am often seen at a concert or two as both my children play musical instruments.

Sue

Sue Saxton

Job Title: Administrator Joined: 2021

I am the Administrator of the home and I deal with a variety of tasks within the home including Recruitment, Finance , payroll and general administration tasks. I also manage and support the administration team.


My very first role after leaving school was training to be a qualified Nursery Nurse. After passing exams and working in a nursery school I decided working with children was really not for me so taught myself how to type and became an office worker. I now have many years experience of working within an administration role and have previously worked in a care home for another provider. I have been working at Rokewood since 2021 and love working here and being part of a wonderful team.


I have two daughters and two grandchildren together with a Jack Russell cross called Casper. I love reading and have been known to get through 4 books in a week. I also like to Travel, my favourite destination so far being Italy. I also like listening to music whilst doing housework.

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