Lambwood Heights Care Home

244 Lambourne Road, Chigwell IG7 6HX
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9.9 103 Reviews
  • Lambwood Heights Care Home, Chigwell
Oakland Care's qward-winning Lambwood Heights Care Home is a luxury, purpose-built home offering the highest quality residential, nursing, memory and respite care focused on you and your loved ones.

Lambwood Heights is set in beautiful, peaceful, luxurious surroundings close to the centre of Chigwell and Grange Hill Underground station (Central Line).

The beautifully designed, spacious rooms benefit from private en-suite wet rooms, a café bistro, full-screen cinema room, hair and beauty salon, multiple air-conditioned lounges and a beautiful courtyard garden with views from balconies around the home support daily living.

The bespoke care plans and varied choice of lifestyle activities ensure residents will receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Lambwood Heights is part of Oakland Care and creates a comfortable living that promotes individuality. The personalised and high-quality care plans, five-star environment and fulfilling activities programme, are designed to enhance each and every day.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 73 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1840
  • Self-Funded Residential Dementia Care: from £1898
  • Self-Funded Nursing Care: from £1955

These prices are only a guideline, please contact Lambwood Heights Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Luciana Dobos (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (73)

Lambwood Heights Care Home Reviews (103)

9.9

Lambwood Heights Care Home has a Review Score of 9.9 (9.857) out of 10, based on 41 reviews in the last 2 years.
Over all time Lambwood Heights Care Home has 103 reviews.

Overall Experience
  • 86
  • 14
  • 3
  • 0
  • 0
Date Published
  • 103
  • 10
  • 21
  • 41
  • 62
Reviewer Connection to Lambwood Heights Care Home
  • 40
  • 19
  • 6
  • 6
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 103, showing 101-103
Review from Carole L (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother came to Lambwood Heights in March 2020, she has been so well cared for, and is now a permanent resident and has her beautiful room and ensuite.
It is more like a luxury hotel, beautifully decorated. Everything is of the highest standards. There's a great atmosphere the minute you enter.
The
food is excellent, with lots of variety. Every single member of staff are so kind, happy and helpful, nothing is too much for them to make Mum's life good.
There's always plenty of stimulation and activities to do, which is encouraged if they so wish to participate. I know it is the best place for Mum, she is very happy and she has the very best loving care there.
I would say to anyone thinking about a care home, without any hesitation whatsoever, I highly recommend Lambwood Heights.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you so much for such lovely words, it is our privilege to have your Mum living with us.

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Review from H H (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased with the care and attention that my parents receive. Lambwood Heights is a beautiful welcoming home that I can highly recommend.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Thank you for your kind review, we are delighted to be caring for your parents.

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Review from Christine M (Daughter of Resident) published on 17 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is beautifully presented and has been carefully designed to meet the needs of the residents. The attention to detail is representative of the quality of individualised care offered to each client. The staff are all very responsive and caring and encourage each resident to fulfil their
potential. No task is too much, and any matter arising is addressed promptly. The senior management team also spend time talking to and getting to know the residents, providing an opportunity for direct feedback.
My mother recently spent 4 weeks respite care at Lambwood Heights; she enjoyed the activities and socialising and made significant progress with her mobility. Thank you.
Reply from Nicola Latham, Client Relations Manager at Lambwood Heights Care Home

Many thanks for your kind review, it always means so much to the care team to get such positive feedback.

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  • Treated with Dignity
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  • Value for Money
Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Lambwood Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.857 for Lambwood Heights Care Home is calculated as follows: ( (422 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 484 Ratings = 4.857
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lambwood Heights Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 41 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (4)

Luciana

Luciana Dobos

Job Title: General Manager Joined: 2022

I started working in the Care Sector in April 2012, at the age of 23. As a young person, coming from a different country, I was very excited to receive an opportunity to join a successful team and learn how great care is delivered.


I have not only matured with age but I have grown as a person amongst special individuals that I have been fortunate enough to meet in the past 10 years during my career path going from a Care Assistant role to a Reminiscence Coordinator, Deputy Manager and becoming a General Manager.


I strive to help as much as I can and support the team by sharing all my knowledge and empowering people to achieve their full potential. My goal within the Care Sector is to continue helping people feel loved and an individual, be they residents, relatives, or staff.


Outside of work, I love spending time with my family, travelling and reading as much as I can in between!

Eva

Eva Bucur

Job Title: Deputy Manager Joined: 2023

I started my journey in Health and Social Care over a decade ago; since then, I have worked in a variety of different areas, such as Physical Disability, Learning Disability and Residential Care. I am proud and passionate to work at Lambwood Heights as Deputy Manager, and my primary aim within my role is to create and lead a people-centred function team that delivers the best possible experience for our residents, ensuring they continue to lead a happy and purposeful life.

Sally

Sally Wakeman

Job Title: Client Relations Assistant Joined: 2019

I have been in the Health and Social Care Sector for 30 years, reaching my ambition to become a Registered Manager. I joined Oakland Care in October 2019 and have worked in various roles throughout this time and settled as the homes’ Client Relations Assistant.


Every day I walk through the door, I still get the wow feeling, thinking how lucky we are to have Lambwood Heights as a place to call home for our residents and a beautiful place to work. I thoroughly enjoy this role and meeting people as they begin their care journey and supporting them in discovering that we see it as a new chapter to be enjoyed to the full.

Kamila

Kamila Stroka

Job Title: Head of Hospitality Joined: 2020

I joined Lambwood Heights in February 2020 and bring a lot of experience and knowledge to my role as Head of Hospitality at Lambwood Heights having previously worked at Village Kitchen, La Sala and Chigwell Hall.


We pride ourselves that the daily menu has enough variety for residents to enjoy something different each day. It’s important to get regular feedback from our residents on their likes and dislikes whilst ensuring their dietary and nutritional needs are met.


We often have themed days such as Caribbean Day and always have Fish and Chip Fridays! I like to ensure residents have their favourite meals too and our milkshakes are very popular.


When not in the kitchen I enjoy spending time with my son Antoni and long walks with my dog.

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