Barchester Herne Place Care Home

2 Parkland Road, Herne Bay CT6 5DN
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9.7 52 Reviews
  • Barchester Herne Place Care Home, Herne Bay
Herne Place has been specifically designed to provide high-quality residential care to the elderly, including those individuals living with dementia.

The home offers an extremely high level of 24-hour residential care, alongside bespoke dementia care in their dedicated memory lane community.

The entire team at Herne Place is dedicated to supporting those who live at the home, from the kitchen staff, concentrating on cooking and hospitality, through to the activities team, who organise a wonderful array of activities and events for residents and relatives.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1623

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Herne Place Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Hadrian Rodriguez (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Barchester Herne Place Care Home Reviews (52)

9.7

Barchester Herne Place Care Home has a Review Score of 9.7 (9.739) out of 10, based on 15 reviews in the last 2 years.
Over all time Barchester Herne Place Care Home has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Herne Place Care Home
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Total of 52, showing 21-40
Review from Trevor K (Son-in-law of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent staff and facilities.
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Review from Ian W (Son of Resident) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Herne Place Care Home is a home from home allowing couples to continue to live together. All of the staff (not just carers) are caring and take their time with Mum, they also have time for the family. The food is excellent, and the cleanliness is first-class. I would recommend anyone with any doubts
about going into a home give Herne Place a try, you will be pleasantly surprised.
Reply from Samantha Bright, HSA at Barchester Herne Place Care Home

Thank you so much, Ian. It is our pleasure to be caring for your mum.

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Review from Joanne S (Daughter of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment my sister and I stepped foot in the care home it was clear to us that this was the establishment where our mum would be happy. We called unannounced with no appointment to be warmly welcomed and time was spared by staff to show us the facilities. Our mum has now been in the care home
for 4 weeks and all our initial thoughts about the home have come to fruition. The staff from reception to all levels of carer has been exemplary, so helpful and always having time to discuss mum's status. It is so nice to see her engage and be encouraged by staff to involve herself in numerous activities and to mix with other residents. The level she is on is totally safe and secure and we are amazed at the excellent menu choice at meal times. Summarising we would recommend Herne Care Home to anybody seeking the comfort and professional care that family members so deserve.
Reply from Samantha Bright, HSA at Barchester Herne Place Care Home

Thank you so much Jo for your kind words. It is our pleasure to be caring for your mum.

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Review from Lisa C (Daughter of Resident) published on 22 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I felt incredibly comfortable with Herne Place Care Home from the first day we visited. The management staff and carers have been absolutely amazing, I couldn't be happier with the care our mum is receiving. Herne Place has such a happy, warm and caring atmosphere, nothing is too much trouble.
The
facilities are outstanding and all our mum's needs are met in a clean, safe and professional environment.
I cannot fault anything, I'm just glad we found such a wonderful place for our mum to be cared for. Thank you Herne Place
Reply from Samantha Bright, HSA at Barchester Herne Place Care Home

You are more than welcome Lisa. It is our pleasure to be caring for your mum.

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Review from Sarah A (Daughter of Resident) published on 13 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff, carers and management at Herne Place are excellent. They are always cheerful, no matter how much pressure they are under, always available, always helpful, and absolutely lovely with my father, who is finding living with dementia a very difficult, confusing and depressing experience. The
home itself is beautifully maintained. I cannot fault things like basic cleanliness, tidiness and the speedy, regular laundry service. I had been very anxious about moving Dad into a care home, but Herne Place has such a happy, warm, caring, supportive atmosphere, that I no longer worry. Thank you, team!
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Review from Jenny W (Daughter of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't be more happy with the care Mum received at Herne Place. She settled quickly making friends and participating in activities. Staff were friendly and welcoming. The facilities were outstanding. It felt like Mum was on holiday in a hotel. All her needs were met in a safe environment with caring
staff. It was lovely to see photos of Mum on their social media page. Gave me peace of mind. Highly recommend.
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Review from R M (Granddaughter of Resident) published on 21 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
very enjoyable experience for my elderly Grandmother. The carers were all very kind and caring, taking time to explain things to Nan and support to really enjoy her stay.
The room was clean to a good standard, light/airy and well equipped.
One huge bonus compared to other homes is that the management
of the home are visible to talk to.
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Review from Myra M (Wife of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for looking after my husband.
Reply from Samantha Bright, HSA at Barchester Herne Place Care Home

Thank you, Myra. It is always a pleasure to have your husband come and stay with us.

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Review from M G (Daughter of Resident) published on 7 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the whole an excellent experience. Friendly, welcoming, clean and well decorated. The care staff were excellent, though due to obvious staff shortages were at full stretch, which meant that residents had often to wait for attention.
A place you would look forward to visiting.
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Review from Mark M (Son of Resident) published on 24 February 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
The staff were great. The home is very new, only a couple of years old. Dad was in for respite for around seven weeks.
We had a big issue with the food though. One of the reasons we chose the home is the claims made about the food “award-winning top chefs etc.”
The choice and quality of the food
were poor, not a balanced nutritious diet and we ended up bringing in food and fruit, etc for him.
We raised it a number of times with the staff and management who acknowledged there was a problem but nothing really changed.
Rather than looking at the photos, ask what has actually been served to residents over the past few days. It does not match what the website says they will get.
I really don’t like leaving a bad review here for these guys because the staff were lovely, but the owners need to spend more money on the food. Dad was given little choice, especially in the evenings where sandwiches and sausage rolls are the norm.
For the money you pay, it is poor value on the food side.
Reply from Hayley Ellis, Deputy Manager at Barchester Herne Place Care Home

Sorry, you have felt this is a regular occurrence, we did have teething problems and the chef was replaced. As you will now see the comments on food are all extremely positive, we are sorry you have had this experience at this design award-winning home.

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Review from S L (Daughter-in-law of Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely place. Caring staff especially at a difficult time.
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Review from D M (Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed every minute of my stay here everyone has been so kind and friendly.
I would recommend this care home to anyone of my friends. I will miss you all so much but I know my family will make up for that and I am looking forward to being with my children and grandchildren now.
Thank you all
for your kindness to me all these weeks.
Reply from Hayley Ellis, Deputy Manager at Barchester Herne Place Care Home

Thank you for your positive words, you're more than welcome to come back anytime it was a pleasure to have you stay with us at Herne Place.

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Review from B F (Daughter of Resident) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant place. I had to put mum in here as she was really muddled with Alzheimer's, but she loved it and made lots of friends and joined in.
The staff were amazing, plenty to keep mum busy and she was sad to come home! Promised to take her back if she really wants to.
Reply from Hayley Ellis, Deputy Manager at Barchester Herne Place Care Home

Thank you for your positive feedback it was a pleasure to look after mum and to provide a positive experience of a care home in this current health climb.

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Review from D R (Daughter of Resident) published on 21 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in respite care for 6 weeks at Barchester Herne Place. All the staff seem really lovely and caring. We did have a few issues trying to get carers to call doctors re mums legs but a carer said he would sort everything out. The food is ok, vegetables are very overcooked so does need improvement.
Overall mum really enjoyed her stay and made friends. Some of the activities were good too.
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Review from T M (Son of Resident) published on 26 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really lovely home, more like a cruise ship. Pleasant and friendly staff. Brilliant.
Reply from Sophie Betts, Deputy Manager at Barchester Herne Place Care Home

Thank you for your kind words I will ensure to share them with the team. - Sophie Betts, General Manager

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Review from K W (Daughter of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was such a difficult decision for our family but all the staff here are wonderful and dad is looked after so well and seems very happy. Thank you Herne Place for making this transition as wonderful for dad is possible and pain-free for us as a family.
Reply from Sophie Betts, Deputy Manager at Barchester Herne Place Care Home

Thank you so much for your kind words. It is a pleasure to have your dad in our care.

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Review from Susan I (Daughter of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care is excellent. The staff are well trained and very professional. The environment is very clean and pleasant with an excellent programme of activities to provide stimulations for the residents.
Reply from Sophie Betts, Deputy Manager at Barchester Herne Place Care Home

Thank you for your kind words, I will ensure they are shared with the staff. It's a pleasure having mum in our care.
Kind regards.

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Review from K S (Daughter of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is being looked after so well. He settled much quicker than anticipated and has gained some lovely friends. Social activities are really great and staff are professional and extremely friendly. The home is beautiful and to a very high standard. I cannot fault it. I couldn't wish for my dad to be
anywhere better, thank you Herne Place.
Reply from Sophie Betts, Deputy Manager at Barchester Herne Place Care Home

Thank you so much for your lovely comments and thank you for choosing our wonderful home. It is a pleasure to care for dad and you all as a family.
Kind regards.

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Review from Railton B (Grandson of Resident) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandad is now a permanent resident of Herne Place following respite care in November 20. In what has been a difficult time for all our family, I cannot recommend the home highly enough. Living a distance away, I have visited twice and have been so impressed with the care and attention from the carers/management,
but most importantly, his happiness and how well he has settled. When seeing the interaction between Grandad and the staff, it is clear that a positive rapport and strong relationships have been built in such a short space of time and creating these is clearly a strong ethos that underpins the homes values. This approach is also seen in our interactions with staff, who are sensitive and understanding, supporting the family also, not just the individual. Seeing Grandad settled and happy helps me to sleep at night knowing he is being well looked after.
Reply from judith knight, General Manager at Barchester Herne Place Care Home

Hello, thank you so much for your kind words. We certainly work very hard to provide our residents and their loved ones with a premium care experience.

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Review from Kathryn T (Daughter of Resident) published on 26 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad came to Herne Place for a 6 week respite period in early January. His dementia had declined and along with other problems, it felt the right move for both him and his family. We were able to visit him regularly in the pod and this was a great way to keep up our spirits up and stay connected
to him. He was always very well turned out and had such a fantastic relationship with all the staff we never once had to worry about his environment. He was well stimulated with the manager and her team ensuring his needs were constantly met. The staff made it a pleasure from start to end and dad came home all the better for it. As a family will always be grateful as at that time we needed the support which Herne Place offered us and helping dad overcome some really problematic issues. Nothing was ever too much trouble and we had reports back of dad dancing (lots) and enjoying his new community with a beer in his hand on film night!
5* surroundings but more importantly 5* service and commitment.
Reply from judith knight, General Manager at Barchester Herne Place Care Home

Thank you for your kind words. It's been a pleasure to meet you all.

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Current Review Score: 9.7 (9.739)

Overview of Review Score

The Review Score of 9.7 (9.739) out of 10 for Barchester Herne Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.739 for Barchester Herne Place Care Home is calculated as follows: ( (142 Excellents x 5) + (29 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 180 Ratings = 4.739
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Herne Place Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (66)

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Meet the Team (12)

Robert

Robert Dura-May

Job Title: General Manager Joined: 2024

I joined Barchester HealthCare, as I was looking to use my life skills to enhance both the lives of residents and team members, I liked the values and description of Sutton Valance and Barchester as a care provider.


I really enjoy the daily challenges, team recruitment and always pushing and exceeding performance where I can. I also enjoy adding value, enhancing care and giving elders life purpose to enable them to engage in a fulfilled life.


I am passionate about delivering the levels and standards of care that I would expect for my own parents who are sadly no longer with us. If I had known about Barchester when my own parents required care, my family would have not experienced such pain and anxiety, this is why I chose Barchester to ensure that other families do not, where possible, have to endure what I had experienced in the past.


I have over 20 years of experience in the NHS, Private and Public businesses and have worked in the care sector with children, young adults, adults with acquired brain injury and the last 10 years in elderly care.


I have recently studied open university courses to ensure decisions made at home reflected best practices providing a safe community.


Making a difference in people's lives throughout my career has been my biggest achievement. I strive to continually develop to ensure that the individuals I care for, experience the very best care and life enrichment in later life.


Every day is an achievement delivering and pushing the levels of care to exceed the expectations of Barchester and myself

Hayley

Hayley Ellis

Job Title: Deputy Manager Joined: 2021

My name is Hayley and I am the Deputy Manager at Herne Place.


My role is to support and work with the General Manager. I have been employed by Barchester for 9 years and recently moved from another Barchester Home to become the Deputy Manager at Herne Place. I have worked in the care sector for many years working my way through various roles and gaining a wide range of knowledge. I genuinely care about the residents in the home. My aim is to ensure expected outcomes are met in the most positive ways, I have built good relationships with Residents, families, staff and other healthcare professionals ensuring our residents receive a high standard of care.

Kelly

Kelly Aves

Job Title: Administrator Joined: 2023

Hi My name is Kelly Aves


I am South London born and moved to Herne Bay in 2009 to be closer to my parents.


I joined Herne Place Care Home as the Home Administrator in May 2023 after working within the NHS for 16 + years, as a Practice manager/Finance Manager for Saddleton Road & Seasalter Surgery, then as the Estates Manager for Whitstable Medical Practice when the two practices merged in 2018.


I have done mixed martial arts since I was 3, studying Karate, Kick Boxing & Muay Thai. I enjoy a variety of different activities such as dance, cooking and arts & crafts with my children.


My role within Herne Place is a varied one as I deal with all home administration, payroll and a wide range of other duties, I support all teams within the home and not one day is the same. My role brings me close to my community and I love my day-to-day interaction with every single resident within the home.


I look forward to many more years within the home.

Charlie

Charlie Hildred

Job Title: Adminstrative Assistant Joined: 2023

My name is Charlie. I have worked at Herne Place Care Home since July 2023 as an Administrative Assistant.


I have lived in Herne Bay my whole life and enjoy playing football in my spare time. I’ve enjoyed getting to know our lovely residents on a personal level and engaging in daily chat with them, welcoming our residents' families at the front desk.


I’ve really enjoyed working with such a good team which I have gained so much knowledge. Herne Place is a very homely and friendly place and I look forward to the future here.

Karolina

Karolina Adams

Job Title: Bank Administrative Assistant Joined: 2023

I joined Barchester in September 2023 after 30 years working in London, 27 of which were for an International Bank.


My role as a Receptionist/Administration Assistant at Herne Place brings something new every single day and I thoroughly enjoy the variety. From greeting our visitors, to getting acquainted with our lovely residents and their families, to helping out with any number of enquiries; an excellent standard of customer service, plus a combination of professional and sincerely dedicated care are essential skills.


I am responsible for a broad range of admin tasks but it is most definitely the people I have the pleasure to engage with that are first and foremost the most important and rewarding aspect of what I do. There is a genuinely homely feeling here which I am delighted to be a part of.

Howard

Howard Day

Job Title: Maintenance Manager Joined: 2022

Hi, I'm Howard, I am the head of maintenance here at Herne Place.


I have previously worked as an engineer installing and repairing fire and security alarms, CCTV and nurse call systems.


I also have 15 years of experience in the adult social care industry, where I have a level 5 in leadership and management in health and social care.


My experience and knowledge have led me to work at Barchester Healthcare where I enjoy getting to know the residents while ensuring they live in a happy and safe home.

Kirstie

Kirstie Lightfoot

Job Title: Senior Carer Joined: 2021

I was born and raised in Canterbury. I started my career in Care with Age UK in Faversham.


I then moved to Herne Bay in 2018 and started my career with Barchester Herne Place in July 2021 as a Healthcare Assistant. I trained through the Barchester system and progressed to Senior Carer in 2022. I chose Barchester Healthcare as a reputable employer that provided training and opportunities that would develop and increase my skills and ability to provide the best care possible to our residents.

Christine

Christine Hillier

Job Title: Activities Assistant Joined: 2021

My name is Chris and I am the Activities Assistant here at Herne Place. I have worked at Herne Place since July 2021 and love being a resident.


I have lived in Herne Bay most of my life and love being in my garden.


I enjoy my role because I like to make other people happy and seeing the residents happy, makes me happy.

Loreta

Loreta Liutkute

Job Title: Head Housekeeper Joined: 2021

My name is Loreta, and I am a Housekeeping Assistant at Herne Place Care Home.


I have been working in the Home since 2021 and I enjoy all aspects of my job especially interacting with the residents and making them happy.


Seeing the before and after of our cleaning jobs gives me a sense of accomplishment, knowing that the work I do builds joy and satisfaction into the lives of our residents which is deeply rewarding.

Susan

Susan Timcke

Job Title: Community Lead Joined: 2022

Hi my name is Susan and i am a community Lead at Herne Place.
Before moving to Kent from London I worked in Billingsgate fish market as office manager. In 1998 I moved to Kent and cared for my father-in-law who was living with vascular dementia. After he passed i realised that I wanted to continue in care first as a community healthcare assistant then in residential homes where i achieved NVQ's levels 2, 3 and lastly level 5 leadership for health and social care I joined Barchester Healthcare in 2022 as a senior carer then progressed to community lead . No two days are the same and I love the work I do which is caring and giving my best for those in our care. When I'm not in the home I enjoy staying in my caravan and having my family around me.

Bailey

Bailey Howard

Job Title: Community Lead Joined: 2023

I have worked in care for 6 years now and joined the Barchester team at Herne place in 2023. Since then I have made big changes to my career starting as a carer, Barchester has enabled and encouraged myself to develop through studying for my level 3 nvq in adult social care to become a senior and now a community lead for Windmill terrace.
I am very passionate and caring and always makes sure the residents are cared for and receiving the best possible care.
I have gained so much knowledge in the time I have spent at Barchester and feel proud of myself for getting this far, I love all my residents and care about them deeply and will always ensure quality care is provided, care is my passion.

Abbie

Abbie Wimbush

Job Title: Head Chef Joined: 2024

Hi my name is Abbie. I’m a dedicated and experienced chef with 15 years working within the catering industry. I began my career as a kitchen porter steadily working my way up to become a chef. I earned my city & guilds professional cookery qualification at east Kent College. With 6 years’ experience in a care home setting I excel at developing personalised menus tailored to specific requests of residents . I have a strong understanding of nutrition with the ability to craft meals that are both delicious and suitable for various health needs this allows me to consistently deliver quality and enjoyable dining experiences. I also have a strong passion for baking and find great joy in creating birthday cakes that bring smiles to resident’s faces.

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