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Barchester Herne Place Care Home

2 Parkland Road, Herne Bay, Kent CT6 5DN
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The standard of care is excellent. The staff are well trained and very professional.Susan I(Daughter of Resident/Service User)
Barchester Herne Place Care Home, Herne Bay
Amazing place and even more wonderful staffKelly H(Daughter of Resident/Service User)
Barchester Herne Place Care Home, Herne Bay
5* surroundings but more importantly 5* service and commitment.Kathryn T(Daughter of Resident/Service User)
Barchester Herne Place Care Home, Herne Bay

Herne Place has been specifically designed to provide high-quality residential care to the elderly, including those individuals living with dementia.

The home offers an extremely high level of 24-hour residential care, alongside bespoke dementia care in their dedicated memory lane community.

The entire team at Herne Place is dedicated to supporting those who live at the home, from the kitchen staff, concentrating on cooking and hospitality, through to the activities team, who organise a wonderful array of activities and events for residents and relatives.

Care Provided by Barchester Herne Place Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Herne Place Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Syndie Parbhu(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Visitors are welcome on any day from 9am - 9pm, any visiting outside of these by agreement with the management team

Parking

  • Free parking on site

Barchester Herne Place Care Home Reviews (61)

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9.7

Barchester Herne Place Care Home has a Review Score of 9.7 (9.730) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Herne Place Care Home has 61 reviews.

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Review from D B (Sister-in-law of Resident) published on 9 October 2024 Submitted via Website
Overall Experience
The care home itself is amazing. Very clean and new. The activities and food are amazing.
The front desk coordinator, the activities organisers and care team are all amazing.
Our major issue is that your care team ( in green) are too short-staffed! Please hire more care team workers, especially on the residential floor (promenade).
We suggest having a care team manager to help organise care needed.
We were always able to speak with a front desk coordinator yet we were sent to find "anyone in a green uniform" for help with care needed.
Unfortunately, there were only two on our floor and if they got caught up in a resident's room it could be over a half hour to speak with them because it is not appropriate for us to go into someone else's room to connect with them and ask for non-urgent assistance.

Therefore, either a "floating carer" that the front desk can contact right away with a care request or a "readily available" care team manager to manage care needs would be helpful. Thank you.

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Review from Anne H (Daughter of Resident) published on 18 July 2024 Submitted via Postal Card
Overall Experience
This care home and all the staff, from carers to reception to admin, housekeeping and beyond, have wildly surpassed all my expectations and given me a peace of mind I no longer thought possible.

The care my mum receives is second to none and just seeing her content and safe and knowing she is so well cared for is priceless. The transition from her own home to becoming a resident was one I had dreaded for so long but at every level, the staff have been magnificent. I will never be able to thank Barchester Herne Place Care Home enough.

Reply from Sarah Eves, general manager at Barchester Herne Place Care Home

Thank you for your wonderful testament to us. We pride ourselves on the attention to detail we give to our residents and families, so we can always go above and beyond.

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Review from S B (Cousin of Resident) published on 23 November 2023 Submitted via Postal Card
Overall Experience

Kindness and care of staff is really good, but there is a sense of not enough time for them to really do their job properly. More staff on each floor would be the solution.

Reply from Hadrian Rodriguez, General Manager at Barchester Herne Place Care Home

We appreciate your feedback. Please be reassured that Herne Place is always fully staffed with auxiliary members of the team helping to create a homely atmosphere for each and every resident. The quality of these jobs is audited by our Senior Management, Operational Trainers and Quality Assurance...  

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Review from Lynda J (Sister-in-law of Resident) published on 14 November 2023 Submitted via Postal Card
Overall Experience

The overall care is extremely good and they look after the client's well-being. The food is good with a balanced variety. There are many activities to help stimulate the residents. The home itself is kept spotlessly clean.

Reply from Hadrian Rodriguez, General Manager at Barchester Herne Place Care Home

Thank you for the stellar review. We will continue to ensure our practice and our standards are above and beyond. Please don't hesitate in approaching us when you're next in.

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Review from S M (Friend of Resident) published on 14 November 2023 Submitted via Postal Card
Overall Experience

A home-from-home but with the addition of five-star hotel facilities available at all times. I am told that the food is fantastic. Visitors are made very welcome and dogs!

Reply from Hadrian Rodriguez, General Manager at Barchester Herne Place Care Home

Thank you for your kind words. Our home aims to ensure that not only our residents are catered to but as well as their guests. Please don't hesitate in approaching us anytime.

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Review from Kelly H (Daughter of Resident) published on 13 June 2023 Submitted via Website
Overall Experience

My mum has just become a resident here after the passing of my dad. Everyone has been amazing, from the time we came through the doors nothing was too much for anyone, everyone talks to my mum and is kind and caring. It's a family community and I can rest knowing she is being cared for. The rooms are wonderful, smell lovely and clean. Can not fault anything even I was helped from the first til the last step. Amazing place and even more wonderful staff.

Reply from Hadrian Rodriguez, General Manager at Barchester Herne Place Care Home

Thank you, we appreciate your feedback. We aim to provide excellent care to our residents and will continue the good work. It is a privilege to care for your mum and make her feel at home, safe and happy.

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Review from S B (Daughter of Resident) published on 10 June 2023 Submitted via Postal Card
Overall Experience

Mum has been in Herne Place Care Home since November 2021. She is very happy here making lots of friends. Her room is beautiful, just like a hotel, the food is excellent, and it is also nice to be able to make ourselves a drink and have a slice of cake when visiting. It has given my sister and myself peace of mind knowing she is safe and well cared for. I know that Dad would be happy that Mum is here. Thank you so much to the manager and staff for all your hard work, it is greatly appreciated.

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Review from Kellie J (Daughter of Resident) published on 18 May 2023 Submitted via Website
Overall Experience

Mum went into Herne Place Care Home just before Christmas 2022, and I cannot fault the care she has received from every single member of staff at Herne Place, everyone is friendly and exceptionally dedicated to resident's care and management are incredibly helpful and friendly also. The home has the feel of one huge loving family.

Reply from Hadrian Rodriguez, General Manager at Barchester Herne Place Care Home

Thank you for the feedback, Kellie. We aim to provide a service that is holistic and has our residents at heart. I shall pass this on to our team.

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Review from Marilyn R (Friend of Resident) published on 20 February 2023 Submitted via Postal Card
Overall Experience

Delightful place - lovely staff, helpful and friendly. Good food.

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Review from Trevor K (Son-in-law of Resident) published on 17 February 2023 Submitted via Postal Card
Overall Experience

Excellent staff and facilities.

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Review from Ian W (Son of Resident) published on 13 December 2022 Submitted via Website
Overall Experience

Herne Place Care Home is a home from home allowing couples to continue to live together. All of the staff (not just carers) are caring and take their time with Mum, they also have time for the family. The food is excellent, and the cleanliness is first-class. I would recommend anyone with any doubts about going into a home give Herne Place a try, you will be pleasantly surprised.

Reply from Samantha Bright, HSA at Barchester Herne Place Care Home

Thank you so much, Ian. It is our pleasure to be caring for your mum.

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Review from Joanne S (Daughter of Resident) published on 28 November 2022 Submitted via Website
Overall Experience

From the moment my sister and I stepped foot in the care home it was clear to us that this was the establishment where our mum would be happy. We called unannounced with no appointment to be warmly welcomed and time was spared by staff to show us the facilities. Our mum has now been in the care home for 4 weeks and all our initial thoughts about the home have come to fruition. The staff from reception to all levels of carer has been exemplary, so helpful and always having time to discuss mum's status. It is so nice to see her engage and be encouraged by staff to involve herself in numerous activities and to mix with other residents. The level she is on is totally safe and secure and we are amazed at the excellent menu choice at meal times. Summarising we would recommend Herne Care Home to anybody seeking the comfort and professional care that family members so deserve.

Reply from Samantha Bright, HSA at Barchester Herne Place Care Home

Thank you so much Jo for your kind words. It is our pleasure to be caring for your mum.

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Review from Lisa C (Daughter of Resident) published on 22 November 2022 Submitted via Website
Overall Experience
I felt incredibly comfortable with Herne Place Care Home from the first day we visited. The management staff and carers have been absolutely amazing, I couldn't be happier with the care our mum is receiving. Herne Place has such a happy, warm and caring atmosphere, nothing is too much trouble.
The facilities are outstanding and all our mum's needs are met in a clean, safe and professional environment.

I cannot fault anything, I'm just glad we found such a wonderful place for our mum to be cared for. Thank you Herne Place

Reply from Samantha Bright, HSA at Barchester Herne Place Care Home

You are more than welcome Lisa. It is our pleasure to be caring for your mum.

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Review from Sarah A (Daughter of Resident) published on 13 October 2022 Submitted via Website
Overall Experience

The staff, carers and management at Herne Place are excellent. They are always cheerful, no matter how much pressure they are under, always available, always helpful, and absolutely lovely with my father, who is finding living with dementia a very difficult, confusing and depressing experience. The home itself is beautifully maintained. I cannot fault things like basic cleanliness, tidiness and the speedy, regular laundry service. I had been very anxious about moving Dad into a care home, but Herne Place has such a happy, warm, caring, supportive atmosphere, that I no longer worry. Thank you, team!

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Review from Jenny W (Daughter of Resident) published on 3 October 2022 Submitted via Postal Card
Overall Experience

I couldn't be more happy with the care Mum received at Herne Place. She settled quickly making friends and participating in activities. Staff were friendly and welcoming. The facilities were outstanding. It felt like Mum was on holiday in a hotel. All her needs were met in a safe environment with caring staff. It was lovely to see photos of Mum on their social media page. Gave me peace of mind. Highly recommend.

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Review from R M (Granddaughter of Resident) published on 21 September 2022 Submitted via Postal Card
Overall Experience
very enjoyable experience for my elderly Grandmother. The carers were all very kind and caring, taking time to explain things to Nan and support to really enjoy her stay.
The room was clean to a good standard, light/airy and well equipped.

One huge bonus compared to other homes is that the management of the home are visible to talk to.

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Review from Myra M (Wife of Resident) published on 13 July 2022 Submitted via Postal Card
Overall Experience

Thank you for looking after my husband.

Reply from Samantha Bright, HSA at Barchester Herne Place Care Home

Thank you, Myra. It is always a pleasure to have your husband come and stay with us.

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Review from M G (Daughter of Resident) published on 7 July 2022 Submitted via Postal Card
Overall Experience
On the whole an excellent experience. Friendly, welcoming, clean and well decorated. The care staff were excellent, though due to obvious staff shortages were at full stretch, which meant that residents had often to wait for attention.

A place you would look forward to visiting.

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Review from Mark M (Son of Resident) published on 24 February 2022 Submitted via Website
Overall Experience
The staff were great. The home is very new, only a couple of years old. Dad was in for respite for around seven weeks.
We had a big issue with the food though. One of the reasons we chose the home is the claims made about the food “award-winning top chefs etc.”
The choice and quality of the food were poor, not a balanced nutritious diet and we ended up bringing in food and fruit, etc for him.
We raised it a number of times with the staff and management who acknowledged there was a problem but nothing really changed.
Rather than looking at the photos, ask what has actually been served to residents over the past few days. It does not match what the website says they will get.
I really don’t like leaving a bad review here for these guys because the staff were lovely, but the owners need to spend more money on the food. Dad was given little choice, especially in the evenings where sandwiches and sausage rolls are the norm.

For the money you pay, it is poor value on the food side.

Reply from Hayley Ellis, Deputy Manager at Barchester Herne Place Care Home

Sorry, you have felt this is a regular occurrence, we did have teething problems and the chef was replaced. As you will now see the comments on food are all extremely positive, we are sorry you have had this experience at this design award-winning home.

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Review from S L (Daughter-in-law of Resident) published on 17 February 2022 Submitted via Postal Card
Overall Experience

Lovely place. Caring staff especially at a difficult time.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 February 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (73) & Events (8)

News
  • 20 Jul 2026

    World Cup Journey Sparks Celebration! Excitement was in the air as residents came together to cheer on England’s incredible journey to the World Cup semi-finals!

  • 20 Jul 2026

    It was ace fun as our residents enjoyed a wonderful Wimbledon – themed celebration right here in our home.! The week was filled with tennis-inspired games, delicious strawberries and cream,...

  • 20 Jul 2026

    Who says fitness can’t be fun? Our residents enjoyed a fantastic armchair exercise and yoga session, proving that staying active is for everyone! With gentle, calming movements, and plenty of...

Upcoming Events

Awards / Recognitions (81)

Accreditations

There are no accreditations posted yet for Barchester Herne Place Care Home.

Meet the Team (12)

Syndie Parbhu
Syndie ParbhuJob Title:General ManagerJoined: 2025
Hi, my name is Syndie, the General Manager at Herne Place

I am extremely proud of the care and service we provide to our residents at Herne Place. I’m proud to lead a dedicated team that focuses on person-centred care within our beautiful environment. Celebrating life embodies all we do, and this is seen through our life enrichment programme, our dining experiences and the high-quality care we provide.

As a qualified nurse with extensive experience in Dementia Care, I am committed to ensuring our residents receive the highest quality of support. Join us on this journey of care and compassion.

I cherish every moment spent with my wonderful daughters, exploring through adventurous activities that create lasting memories. Alongside our adventures, I also enjoy taking my two playful Chihuahuas for walks, adding a delightful touch of joy to our daily routine.

Kelly Aves
Kelly AvesJob Title:AdministratorJoined: 2023

Hi, my name is Kelly Aves

I was born in South London and moved to Herne Bay in 2009 to be closer to my parents.

I joined Herne Place Care Home as the Home Administrator in May 2023 after working within the NHS for 16 + years, as a Practice manager/Finance Manager for Saddleton Road & Seasalter Surgery, then as the Estates Manager for Whitstable Medical Practice when the two practices merged in 2018.

I have done mixed martial arts since I was 3, studying Karate, Kick Boxing & Muay Thai. I enjoy a variety of different activities such as dance, cooking and arts & crafts with my children.

My role within Herne Place is a varied one as I deal with all home administration, payroll and a wide range of other duties. I support all teams within the home, and not one day is the same. My role brings me close to my community, and I love my day-to-day interaction with every single resident within the home.

I look forward to many more years within the home.

Charlie Hildred
Charlie HildredJob Title:Adminstrative AssistantJoined: 2023

My name is Charlie. I have worked at Herne Place Care Home since July 2023 as an Administrative Assistant.

I have lived in Herne Bay my whole life and enjoy playing football in my spare time. I’ve enjoyed getting to know our lovely residents on a personal level and engaging in daily chats with them, welcoming our residents' families at the front desk.

I’ve really enjoyed working with such a good team, from which I have gained so much knowledge. Herne Place is a very homely and friendly place, and I look forward to the future here.

Karolina Adams
Karolina AdamsJob Title:Bank Administrative AssistantJoined: 2023

I joined Barchester in September 2023 after 30 years working in London, 27 of which were for an International Bank.

My role as a Receptionist/Administration Assistant at Herne Place brings something new every single day and I thoroughly enjoy the variety. From greeting our visitors, to getting acquainted with our lovely residents and their families, to helping out with any number of enquiries; an excellent standard of customer service, plus a combination of professional and sincerely dedicated care are essential skills.

I am responsible for a broad range of admin tasks but it is most definitely the people I have the pleasure to engage with that are first and foremost the most important and rewarding aspect of what I do. There is a genuinely homely feeling here which I am delighted to be a part of.

Howard Day
Howard DayJob Title:Maintenance ManagerJoined: 2022

Hi, I'm Howard, I am the head of maintenance here at Herne Place.

I have previously worked as an engineer installing and repairing fire and security alarms, CCTV, and nurse call systems.

I also have 15 years of experience in the adult social care industry, where I have a level 5 in leadership and management in health and social care.

My experience and knowledge have led me to work at Barchester Healthcare, where I enjoy getting to know the residents while ensuring they live in a happy and safe home.

Loreta Liutkute
Loreta LiutkuteJob Title:Head HousekeeperJoined: 2021

My name is Loreta, and I am a Housekeeping Assistant at Herne Place Care Home.

I have been working in the Home since 2021 and I enjoy all aspects of my job especially interacting with the residents and making them happy.

Seeing the before and after of our cleaning jobs gives me a sense of accomplishment, knowing that the work I do builds joy and satisfaction into the lives of our residents which is deeply rewarding.

Abbie Wimbush
Abbie WimbushJob Title:Head ChefJoined: 2024

Hi my name is Abbie. I’m a dedicated and experienced chef with 15 years working within the catering industry. I began my career as a kitchen porter steadily working my way up to become a chef. I earned my city & guilds professional cookery qualification at east Kent College. With 6 years’ experience in a care home setting I excel at developing personalised menus tailored to specific requests of residents . I have a strong understanding of nutrition with the ability to craft meals that are both delicious and suitable for various health needs this allows me to consistently deliver quality and enjoyable dining experiences. I also have a strong passion for baking and find great joy in creating birthday cakes that bring smiles to resident’s faces.

Bailey Howard
Bailey HowardJob Title:Community LeadJoined: 2023
I have worked in care for 6 years now and joined the Barchester team at Herne place in 2023. Since then I have made big changes to my career starting as a carer, Barchester has enabled and encouraged myself to develop through studying for my level 3 nvq in adult social care to become a senior and now a community lead for Windmill terrace.
I am very passionate and caring and always makes sure the residents are cared for and receiving the best possible care.

I have gained so much knowledge in the time I have spent at Barchester and feel proud of myself for getting this far, I love all my residents and care about them deeply and will always ensure quality care is provided, care is my passion.

Phoebe Chan
Phoebe ChanJob Title:Acting Deputy ManagerJoined: 2025

Hello, my name is Phoebe, and I am delighted to be an Acting Deputy Manager at Herne Place.

I trained in Hong Kong, where I qualified as a Registered Nurse and Midwife. Throughout my career, I have supported clients and families through pregnancy, rehabilitation, and critical illness, while managing complex clinical situations alongside multidisciplinary teams. These experiences have given me a strong foundation in leadership, communication, and person-centred care.

Since moving to the UK, I have continued to build on my passion for delivering high-quality, compassionate care. At Herne Place, I am committed to leading my team with kindness and professionalism, ensuring that every resident feels safe, respected, and valued.

I look forward to welcoming you and supporting our residents and their families with warmth and dedication

Angela Clarke
Angela ClarkeJob Title:Community LeadJoined: 2025

Hello My name is Angela, I have 10 years of experience working in the care sector. I have worked in a variety of different settings, including hospitals, the community, and care homes. I love working in care and supporting those who need help. I have recently completed my NVQ level 4 and am constantly looking at new qualifications I can complete and enhance my skills and further improve the lives of those I support, providing high-quality person-centred care and support

I have worked in Barchester since April 2025 and in that time have progressed from senior to community lead. I have loved getting to know the residents and always looking for ways to go above and beyond to fulfil their requests and enhance their quality of life

Thipparut Quick
Thipparut QuickJob Title:Healthcare AssistantJoined: 2022

My name is Thipparut Quick, and I joined Barchester in October 2022. I work as a Care Assistant at Herne Place Care Home and truly enjoy being part of such a supportive and dedicated team.

I am passionate about providing high-quality, compassionate care and making sure our residents feel safe, comfortable, and respected every day.

I am also proud to be the Fall Champion, where I promote safety awareness and help reduce the risk of falls to ensure a safe environment for everyone.

Finn Barrett
Finn BarrettJob Title:Activities AssistantJoined: 2024

Hello! My name is Finn, and I have been working at Herne Place for almost 2 years now as part of the Activities team.

I was born and grew up in Herne Bay, previously working as a waiter in a small café in town while juggling college life as a makeup artist.

Later, moving into the world of Barchester, which I joined because I believed I could help make a positive impact on the lives there.

Along the way, building my confidence and leadership skills, improving the quality of activities for all residents and most of all getting to see the team put a smile on every one of their faces.

In my spare time, I enjoy playing video games, drawing, painting and collecting action figures.

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