Barchester Herne Place Care Home

2 Parkland Road, Herne Bay CT6 5DN
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9.7 52 Reviews
  • Barchester Herne Place Care Home, Herne Bay
Herne Place has been specifically designed to provide high-quality residential care to the elderly, including those individuals living with dementia.

The home offers an extremely high level of 24-hour residential care, alongside bespoke dementia care in their dedicated memory lane community.

The entire team at Herne Place is dedicated to supporting those who live at the home, from the kitchen staff, concentrating on cooking and hospitality, through to the activities team, who organise a wonderful array of activities and events for residents and relatives.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1623

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Herne Place Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Hadrian Rodriguez (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Barchester Herne Place Care Home Reviews (52)

9.7

Barchester Herne Place Care Home has a Review Score of 9.7 (9.739) out of 10, based on 15 reviews in the last 2 years.
Over all time Barchester Herne Place Care Home has 52 reviews.

Overall Experience
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Reviewer Connection to Barchester Herne Place Care Home
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Review from Jacqueline B (Wife of Resident) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has recently spent six weeks at Herne Place.
I cannot praise the manager and her team of Carers enough. They have all been brilliant and so caring. My family and I had 100% total peace of mind knowing how well they were looking after my husband.
The activities programme was very stimulating
with emphasis on music, which is so good for those with dementia.
We were able to visit frequently in the visitor's pod.
I recommend Herne Place wholeheartedly.
Reply from judith knight, General Manager at Barchester Herne Place Care Home

Many thanks for your kind comments. It was a pleasure to have him with us and to meet you all.

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Review from J G (Resident) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have found a better place.
Reply from Judith Knight, General Manager at Barchester Herne Place Care Home

Thank you for your review, it's a pleasure to have you stay with us.

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Review from Trevor B (Son of Resident) published on 16 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have just returned from respite care at Herne Place. It was so reassuring to know they felt safe and secure. My dad is looking forward to the possibility of becoming a permanent resident. He was overwhelmed by the excellent level of care and attention he received. With such caring staff and
excellent facilities, I would have no hesitation in recommending Herne Place.
Reply from Judith Knight, General Manager at Barchester Herne Place Care Home

Thank you for your words of kindness and support for the home. It was a pleasure to be able to support both of your parents, and we look forward to them returning soon. Best wishes.

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Review from Mary-Anne O (Daughter of Resident) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since our mum moved to your home from her previous one there has been a huge change in her. She is much happier and more settled, we have no concerns about the level of care she is receiving.
All of the staff have been very supportive and caring towards us as well as Mum. The visitors' pod is great
and allows us to continue visiting even during the current lockdown.
Reply from judith knight, General Manager at Barchester Herne Place Care Home

Thank you for your kind words. It's lovely to see your Mum so much happier and I am glad that we have supported you all in these difficult times.

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Review from Des (Son of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Herne Place in early October 2020 and we have been very pleased with the facilities and, more importantly, the staff. We discussed the move with Herne Place for 2 months and they have kept to everything they said would happen. The staff are all very professional, something that
struck me from the beginning. These things are so important for peace of mind. The moving in day was very smooth, as the staff were clearly briefed on my mother. We saw lots of welcoming faces from the start, something which has continued. From sorting out wi-fi problems with her Alexa to getting the right food for her particular tastes there is a pro-active approach to getting things right. As a new build, everything is designed for the residents' needs, enabling a comfortable home for our mother. The pod is a fantastic resource. It enables safe visiting which is crucial to both my mother and the family. In summary, I give Herne Place the strongest recommendation.
Reply from Judith Knight, General Manager at Barchester Herne Place Care Home

Thank you for choosing our wonderful home. It is a pleasure to care for your Mother and you all as a family. We very much look forward to the days when we can all socialise together in the home. Kind regards.

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Review from Desi C (Respite Resident) published on 14 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was well looked after during her 3-week respite care and I came back to collect her feeling relaxed and happy. Knowing that she was in a safe and friendly environment with all her needs catered for, I was able to have a relaxing holiday, stress-free but looking forward to having Mum home again.
The staff were wonderful.
Mum is a solitary person who prefers to keep herself to herself, not really mixing but she came away full of appreciation that she could be who she is and not forced to take part in activities if she didn't wish to. Her room was immaculate and comfortable and she has no problems in having more respite care at Herne Place in the future.
Reply from Samantha Bright, Home Services Advisor at Barchester Herne Place Care Home

It was a pleasure to care for mum and we look forward to seeing her again in the future.

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Review from Natalie K (Granddaughter of Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such an improvement in both Nan and Grandad. Made me cry with happiness! Staff are so friendly and helpful - thank you.
Reply from judith knight, General Manager at Barchester Herne Place Care Home

We love having you all as part of our new family here at Herne place. Many thanks for your response, Kind regards Judith

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Review from J S (Daughter of Resident) published on 15 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful, comfortable and caring home. Wonderful staff - professional, friendly and welcoming. They have really taken time to get to know Mum and Dad, playing their favourite music and enquiring about their favourite hobbies and food. They have made the transition into a home as smooth as possible
for my parents.
Reply from Judith Knight, General Manager at Barchester Herne Place Care Home

Thank you so much for such a kind review. It's a pleasure caring for mum and dad. They have settled in so well, we love having them here.

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Review from Tracey A (Daughter of Resident) published on 15 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had a 3-week respite stay here and we'd be very happy to return in the future. The team were welcoming and reassured my Dad and me at every stage. A detailed history was taken so the team knew what Mum's preferences were, including medical, food, music and hobbies. Nothing was too much trouble
and the team obviously care very much about their residents and giving them a good experience during their stay.
There were extensive facilities on hand in the Dementia wing to keep mum occupied and stimulated with regular activities arranged. The food was obviously very good as Mum put on some much-needed weight during her stay. I think Chef's homemade biscuits and cakes may well have played a large part in that!
Even though this is a newly built property it already has a lovely garden to enjoy with plenty of space and seating for social distanced visits.
I would have no hesitation recommending the services here to anyone looking for great quality dementia care.
Reply from Judith Knight, General Manager at Barchester Herne Place Care Home

Thank you for your review. It was an absolute pleasure caring for your Mum. We hope to see you all again sometime.

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Review from J P (Resident) published on 5 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very kind and helpful in every way. A nice, comfortable bed in a very nice room. With my own wet room. And the food, you cannot wish for better. I hope I will be able to come back if I can afford it.
Reply from Samantha Bright, Home Services Advisor at Barchester Herne Place Care Home

It was so lovely to have you here at Herne Place, and we hope to see you again soon.

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Review from Joe G (Son of Resident) published on 14 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a long stay in hospital following a second stroke, we were advised by medical staff that the next step for our father would be crucial for his continuing well-being. Thank goodness Herne Place has been able to offer all that we hoped for. We know that there he is being given the best possible
chance of leading as full a life as possible. The professionalism and care of the staff and the facilities provided by Barchester are outstanding. The entire team work together as one, as if they have done so for years, and they continue to communicate fully with the whole family. As an artist, our father's particular needs are acknowledged and encouraged with him taking small steps in painting again. When asked about the food he replies 'delicious'. When asked about the staff he will say 'wonderful'. We are impressed and touched by both the kindness of the staff and their flexibility and are grateful that they are making such a positive difference to the quality of our father's life.
Reply from judith knight, General Manager at Barchester Herne Place Care Home

At Herne Place, we are all about celebrating life. We offer a life enrichment programme to promote positive well being. Friends and family are a huge part of this and it is a pleasure during these difficult times to be able to support your father and your family.

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Review from Helena (Daughter of Resident) published on 13 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was the first resident at Herne Place Care Home. I have nothing but praise for the quality of care that he has so far received - it has exceeded all of our expectations. The team of staff are kind, considerate and thoughtful in every way, and they have treated my father like a king since he
arrived. They have gone out of their way to understand as much as they possibly can about him as an individual, and the patience and warmth they have shown as he gets settled into this new living situation has been impressive. They have also taken time to listen to our concerns as a family, and frankly have done much to help us feel comfortable with this new situation too! The home itself is beautifully laid out, with quiet communal spaces in addition to rooms for activities. My father has been extremely complimentary of the food and is clearly revelling in the freshly cooked meals he receives every day. All in all, I recommend Herne Place unequivocally.
Reply from Judith Knight, General Manager at Barchester Herne Place Care Home

It is always our pleasure especially in this uncertain time to care for individuals such as your Father. I will share your kind words with the team. The team has been outstanding at keeping the virus out of the home and keeping spirits high. We pride ourselves on making loved ones part of our own family and that is a pleasure and honour we share and strive to excel at with every resident. Thank you again for your kind words.

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Current Review Score: 9.7 (9.739)

Overview of Review Score

The Review Score of 9.7 (9.739) out of 10 for Barchester Herne Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.739 for Barchester Herne Place Care Home is calculated as follows: ( (142 Excellents x 5) + (29 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 180 Ratings = 4.739
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Herne Place Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (66)

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Meet the Team (12)

Robert

Robert Dura-May

Job Title: General Manager Joined: 2024

I joined Barchester HealthCare, as I was looking to use my life skills to enhance both the lives of residents and team members, I liked the values and description of Sutton Valance and Barchester as a care provider.


I really enjoy the daily challenges, team recruitment and always pushing and exceeding performance where I can. I also enjoy adding value, enhancing care and giving elders life purpose to enable them to engage in a fulfilled life.


I am passionate about delivering the levels and standards of care that I would expect for my own parents who are sadly no longer with us. If I had known about Barchester when my own parents required care, my family would have not experienced such pain and anxiety, this is why I chose Barchester to ensure that other families do not, where possible, have to endure what I had experienced in the past.


I have over 20 years of experience in the NHS, Private and Public businesses and have worked in the care sector with children, young adults, adults with acquired brain injury and the last 10 years in elderly care.


I have recently studied open university courses to ensure decisions made at home reflected best practices providing a safe community.


Making a difference in people's lives throughout my career has been my biggest achievement. I strive to continually develop to ensure that the individuals I care for, experience the very best care and life enrichment in later life.


Every day is an achievement delivering and pushing the levels of care to exceed the expectations of Barchester and myself

Hayley

Hayley Ellis

Job Title: Deputy Manager Joined: 2021

My name is Hayley and I am the Deputy Manager at Herne Place.


My role is to support and work with the General Manager. I have been employed by Barchester for 9 years and recently moved from another Barchester Home to become the Deputy Manager at Herne Place. I have worked in the care sector for many years working my way through various roles and gaining a wide range of knowledge. I genuinely care about the residents in the home. My aim is to ensure expected outcomes are met in the most positive ways, I have built good relationships with Residents, families, staff and other healthcare professionals ensuring our residents receive a high standard of care.

Kelly

Kelly Aves

Job Title: Administrator Joined: 2023

Hi My name is Kelly Aves


I am South London born and moved to Herne Bay in 2009 to be closer to my parents.


I joined Herne Place Care Home as the Home Administrator in May 2023 after working within the NHS for 16 + years, as a Practice manager/Finance Manager for Saddleton Road & Seasalter Surgery, then as the Estates Manager for Whitstable Medical Practice when the two practices merged in 2018.


I have done mixed martial arts since I was 3, studying Karate, Kick Boxing & Muay Thai. I enjoy a variety of different activities such as dance, cooking and arts & crafts with my children.


My role within Herne Place is a varied one as I deal with all home administration, payroll and a wide range of other duties, I support all teams within the home and not one day is the same. My role brings me close to my community and I love my day-to-day interaction with every single resident within the home.


I look forward to many more years within the home.

Charlie

Charlie Hildred

Job Title: Adminstrative Assistant Joined: 2023

My name is Charlie. I have worked at Herne Place Care Home since July 2023 as an Administrative Assistant.


I have lived in Herne Bay my whole life and enjoy playing football in my spare time. I’ve enjoyed getting to know our lovely residents on a personal level and engaging in daily chat with them, welcoming our residents' families at the front desk.


I’ve really enjoyed working with such a good team which I have gained so much knowledge. Herne Place is a very homely and friendly place and I look forward to the future here.

Karolina

Karolina Adams

Job Title: Bank Administrative Assistant Joined: 2023

I joined Barchester in September 2023 after 30 years working in London, 27 of which were for an International Bank.


My role as a Receptionist/Administration Assistant at Herne Place brings something new every single day and I thoroughly enjoy the variety. From greeting our visitors, to getting acquainted with our lovely residents and their families, to helping out with any number of enquiries; an excellent standard of customer service, plus a combination of professional and sincerely dedicated care are essential skills.


I am responsible for a broad range of admin tasks but it is most definitely the people I have the pleasure to engage with that are first and foremost the most important and rewarding aspect of what I do. There is a genuinely homely feeling here which I am delighted to be a part of.

Howard

Howard Day

Job Title: Maintenance Manager Joined: 2022

Hi, I'm Howard, I am the head of maintenance here at Herne Place.


I have previously worked as an engineer installing and repairing fire and security alarms, CCTV and nurse call systems.


I also have 15 years of experience in the adult social care industry, where I have a level 5 in leadership and management in health and social care.


My experience and knowledge have led me to work at Barchester Healthcare where I enjoy getting to know the residents while ensuring they live in a happy and safe home.

Kirstie

Kirstie Lightfoot

Job Title: Senior Carer Joined: 2021

I was born and raised in Canterbury. I started my career in Care with Age UK in Faversham.


I then moved to Herne Bay in 2018 and started my career with Barchester Herne Place in July 2021 as a Healthcare Assistant. I trained through the Barchester system and progressed to Senior Carer in 2022. I chose Barchester Healthcare as a reputable employer that provided training and opportunities that would develop and increase my skills and ability to provide the best care possible to our residents.

Christine

Christine Hillier

Job Title: Activities Assistant Joined: 2021

My name is Chris and I am the Activities Assistant here at Herne Place. I have worked at Herne Place since July 2021 and love being a resident.


I have lived in Herne Bay most of my life and love being in my garden.


I enjoy my role because I like to make other people happy and seeing the residents happy, makes me happy.

Loreta

Loreta Liutkute

Job Title: Head Housekeeper Joined: 2021

My name is Loreta, and I am a Housekeeping Assistant at Herne Place Care Home.


I have been working in the Home since 2021 and I enjoy all aspects of my job especially interacting with the residents and making them happy.


Seeing the before and after of our cleaning jobs gives me a sense of accomplishment, knowing that the work I do builds joy and satisfaction into the lives of our residents which is deeply rewarding.

Susan

Susan Timcke

Job Title: Community Lead Joined: 2022

Hi my name is Susan and i am a community Lead at Herne Place.
Before moving to Kent from London I worked in Billingsgate fish market as office manager. In 1998 I moved to Kent and cared for my father-in-law who was living with vascular dementia. After he passed i realised that I wanted to continue in care first as a community healthcare assistant then in residential homes where i achieved NVQ's levels 2, 3 and lastly level 5 leadership for health and social care I joined Barchester Healthcare in 2022 as a senior carer then progressed to community lead . No two days are the same and I love the work I do which is caring and giving my best for those in our care. When I'm not in the home I enjoy staying in my caravan and having my family around me.

Bailey

Bailey Howard

Job Title: Community Lead Joined: 2023

I have worked in care for 6 years now and joined the Barchester team at Herne place in 2023. Since then I have made big changes to my career starting as a carer, Barchester has enabled and encouraged myself to develop through studying for my level 3 nvq in adult social care to become a senior and now a community lead for Windmill terrace.
I am very passionate and caring and always makes sure the residents are cared for and receiving the best possible care.
I have gained so much knowledge in the time I have spent at Barchester and feel proud of myself for getting this far, I love all my residents and care about them deeply and will always ensure quality care is provided, care is my passion.

Abbie

Abbie Wimbush

Job Title: Head Chef Joined: 2024

Hi my name is Abbie. I’m a dedicated and experienced chef with 15 years working within the catering industry. I began my career as a kitchen porter steadily working my way up to become a chef. I earned my city & guilds professional cookery qualification at east Kent College. With 6 years’ experience in a care home setting I excel at developing personalised menus tailored to specific requests of residents . I have a strong understanding of nutrition with the ability to craft meals that are both delicious and suitable for various health needs this allows me to consistently deliver quality and enjoyable dining experiences. I also have a strong passion for baking and find great joy in creating birthday cakes that bring smiles to resident’s faces.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Herne Place Care Home to verify any information. View our terms and conditions. Barchester Herne Place Care Home has an Enhanced Service - more info.