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Barchester Herne Place Care Home

2 Parkland Road, Herne Bay, Kent CT6 5DN
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The standard of care is excellent. The staff are well trained and very professional.Susan I(Daughter of Resident/Service User)
Barchester Herne Place Care Home, Herne Bay
Amazing place and even more wonderful staffKelly H(Daughter of Resident/Service User)
Barchester Herne Place Care Home, Herne Bay
5* surroundings but more importantly 5* service and commitment.Kathryn T(Daughter of Resident/Service User)
Barchester Herne Place Care Home, Herne Bay

Herne Place has been specifically designed to provide high-quality residential care to the elderly, including those individuals living with dementia.

The home offers an extremely high level of 24-hour residential care, alongside bespoke dementia care in their dedicated memory lane community.

The entire team at Herne Place is dedicated to supporting those who live at the home, from the kitchen staff, concentrating on cooking and hospitality, through to the activities team, who organise a wonderful array of activities and events for residents and relatives.

Care Provided by Barchester Herne Place Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Herne Place Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Syndie Parbhu(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Visiting

  • Visitors are welcome on any day from 9am - 9pm, any visiting outside of these by agreement with the management team

Parking

  • Free parking on site

Barchester Herne Place Care Home Reviews (61)

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9.7

Barchester Herne Place Care Home has a Review Score of 9.7 (9.730) out of 10, based on 21 reviews in the last 2 years. Over all time Barchester Herne Place Care Home has 61 reviews.

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Review from D M (Resident / Service User) published on 1 February 2022 Submitted via Postal Card
Overall Experience
I have enjoyed every minute of my stay here everyone has been so kind and friendly.
I would recommend this care home to anyone of my friends. I will miss you all so much but I know my family will make up for that and I am looking forward to being with my children and grandchildren now.

Thank you all for your kindness to me all these weeks.

Reply from Hayley Ellis, Deputy Manager at Barchester Herne Place Care Home

Thank you for your positive words, you're more than welcome to come back anytime it was a pleasure to have you stay with us at Herne Place.

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Review from B F (Daughter of Resident) published on 1 February 2022 Submitted via Postal Card
Overall Experience
Brilliant place. I had to put mum in here as she was really muddled with Alzheimer's, but she loved it and made lots of friends and joined in.

The staff were amazing, plenty to keep mum busy and she was sad to come home! Promised to take her back if she really wants to.

Reply from Hayley Ellis, Deputy Manager at Barchester Herne Place Care Home

Thank you for your positive feedback it was a pleasure to look after mum and to provide a positive experience of a care home in this current health climb.

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Review from D R (Daughter of Resident) published on 21 December 2021 Submitted via Postal Card
Overall Experience

My mum was in respite care for 6 weeks at Barchester Herne Place. All the staff seem really lovely and caring. We did have a few issues trying to get carers to call doctors re mums legs but a carer said he would sort everything out. The food is ok, vegetables are very overcooked so does need improvement. Overall mum really enjoyed her stay and made friends. Some of the activities were good too.

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Review from T M (Son of Resident) published on 26 November 2021 Submitted via Postal Card
Overall Experience

Really lovely home, more like a cruise ship. Pleasant and friendly staff. Brilliant.

Reply from Sophie Betts, Deputy Manager at Barchester Herne Place Care Home

Thank you for your kind words I will ensure to share them with the team. - Sophie Betts, General Manager

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Review from K W (Daughter of Resident) published on 21 June 2021 Submitted via Postal Card
Overall Experience

This was such a difficult decision for our family but all the staff here are wonderful and dad is looked after so well and seems very happy. Thank you Herne Place for making this transition as wonderful for dad is possible and pain-free for us as a family.

Reply from Sophie Betts, Deputy Manager at Barchester Herne Place Care Home

Thank you so much for your kind words. It is a pleasure to have your dad in our care.

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Review from Susan I (Daughter of Resident) published on 18 June 2021 Submitted via Postal Card
Overall Experience

The standard of care is excellent. The staff are well trained and very professional. The environment is very clean and pleasant with an excellent programme of activities to provide stimulations for the residents.

Reply from Sophie Betts, Deputy Manager at Barchester Herne Place Care Home
Thank you for your kind words, I will ensure they are shared with the staff. It's a pleasure having mum in our care.

Kind regards.

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Review from K S (Daughter of Resident) published on 18 June 2021 Submitted via Postal Card
Overall Experience

Dad is being looked after so well. He settled much quicker than anticipated and has gained some lovely friends. Social activities are really great and staff are professional and extremely friendly. The home is beautiful and to a very high standard. I cannot fault it. I couldn't wish for my dad to be anywhere better, thank you Herne Place.

Reply from Sophie Betts, Deputy Manager at Barchester Herne Place Care Home
Thank you so much for your lovely comments and thank you for choosing our wonderful home. It is a pleasure to care for dad and you all as a family.

Kind regards.

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Review from Railton B (Grandson of Resident) published on 20 April 2021 Submitted via Website
Overall Experience

My Grandad is now a permanent resident of Herne Place following respite care in November 20. In what has been a difficult time for all our family, I cannot recommend the home highly enough. Living a distance away, I have visited twice and have been so impressed with the care and attention from the carers/management, but most importantly, his happiness and how well he has settled. When seeing the interaction between Grandad and the staff, it is clear that a positive rapport and strong relationships have been built in such a short space of time and creating these is clearly a strong ethos that underpins the homes values. This approach is also seen in our interactions with staff, who are sensitive and understanding, supporting the family also, not just the individual. Seeing Grandad settled and happy helps me to sleep at night knowing he is being well looked after.

Reply from judith knight, General Manager at Barchester Herne Place Care Home

Hello, thank you so much for your kind words. We certainly work very hard to provide our residents and their loved ones with a premium care experience.

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Review from Kathryn T (Daughter of Resident) published on 26 March 2021 Submitted via Website
Overall Experience
Our dad came to Herne Place for a 6 week respite period in early January. His dementia had declined and along with other problems, it felt the right move for both him and his family. We were able to visit him regularly in the pod and this was a great way to keep up our spirits up and stay connected to him. He was always very well turned out and had such a fantastic relationship with all the staff we never once had to worry about his environment. He was well stimulated with the manager and her team ensuring his needs were constantly met. The staff made it a pleasure from start to end and dad came home all the better for it. As a family will always be grateful as at that time we needed the support which Herne Place offered us and helping dad overcome some really problematic issues. Nothing was ever too much trouble and we had reports back of dad dancing (lots) and enjoying his new community with a beer in his hand on film night!

5* surroundings but more importantly 5* service and commitment.

Reply from judith knight, General Manager at Barchester Herne Place Care Home

Thank you for your kind words. It's been a pleasure to meet you all.

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Review from Jacqueline B (Wife of Resident) published on 9 March 2021 Submitted via Website
Overall Experience
My husband has recently spent six weeks at Herne Place.
I cannot praise the manager and her team of Carers enough. They have all been brilliant and so caring. My family and I had 100% total peace of mind knowing how well they were looking after my husband.
The activities programme was very stimulating with emphasis on music, which is so good for those with dementia.
We were able to visit frequently in the visitor's pod.

I recommend Herne Place wholeheartedly.

Reply from judith knight, General Manager at Barchester Herne Place Care Home

Many thanks for your kind comments. It was a pleasure to have him with us and to meet you all.

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Review from J G (Resident / Service User) published on 3 December 2020 Submitted via Postal Card
Overall Experience

I could not have found a better place.

Reply from Judith Knight, General Manager at Barchester Herne Place Care Home

Thank you for your review, it's a pleasure to have you stay with us.

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Review from Trevor B (Son of Resident) published on 16 November 2020 Submitted via Website
Overall Experience

My parents have just returned from respite care at Herne Place. It was so reassuring to know they felt safe and secure. My dad is looking forward to the possibility of becoming a permanent resident. He was overwhelmed by the excellent level of care and attention he received. With such caring staff and excellent facilities, I would have no hesitation in recommending Herne Place.

Reply from Judith Knight, General Manager at Barchester Herne Place Care Home

Thank you for your words of kindness and support for the home. It was a pleasure to be able to support both of your parents, and we look forward to them returning soon. Best wishes.

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Review from Mary-Anne O (Daughter of Resident) published on 12 November 2020 Submitted via Website
Overall Experience
Since our mum moved to your home from her previous one there has been a huge change in her. She is much happier and more settled, we have no concerns about the level of care she is receiving.

All of the staff have been very supportive and caring towards us as well as Mum. The visitors' pod is great and allows us to continue visiting even during the current lockdown.

Reply from judith knight, General Manager at Barchester Herne Place Care Home

Thank you for your kind words. It's lovely to see your Mum so much happier and I am glad that we have supported you all in these difficult times.

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Review from Des (Son of Resident) published on 10 November 2020 Submitted via Website
Overall Experience

My mother moved into Herne Place in early October 2020 and we have been very pleased with the facilities and, more importantly, the staff. We discussed the move with Herne Place for 2 months and they have kept to everything they said would happen. The staff are all very professional, something that struck me from the beginning. These things are so important for peace of mind. The moving in day was very smooth, as the staff were clearly briefed on my mother. We saw lots of welcoming faces from the start, something which has continued. From sorting out wi-fi problems with her Alexa to getting the right food for her particular tastes there is a pro-active approach to getting things right. As a new build, everything is designed for the residents' needs, enabling a comfortable home for our mother. The pod is a fantastic resource. It enables safe visiting which is crucial to both my mother and the family. In summary, I give Herne Place the strongest recommendation.

Reply from Judith Knight, General Manager at Barchester Herne Place Care Home

Thank you for choosing our wonderful home. It is a pleasure to care for your Mother and you all as a family. We very much look forward to the days when we can all socialise together in the home. Kind regards.

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Review from Desi C (Respite Resident) published on 14 October 2020 Submitted via Website
Overall Experience
Mum was well looked after during her 3-week respite care and I came back to collect her feeling relaxed and happy. Knowing that she was in a safe and friendly environment with all her needs catered for, I was able to have a relaxing holiday, stress-free but looking forward to having Mum home again.
The staff were wonderful.

Mum is a solitary person who prefers to keep herself to herself, not really mixing but she came away full of appreciation that she could be who she is and not forced to take part in activities if she didn't wish to. Her room was immaculate and comfortable and she has no problems in having more respite care at Herne Place in the future.

Reply from Samantha Bright, Home Services Advisor at Barchester Herne Place Care Home

It was a pleasure to care for mum and we look forward to seeing her again in the future.

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Review from Natalie K (Granddaughter of Resident) published on 16 September 2020 Submitted via Postal Card
Overall Experience

Such an improvement in both Nan and Grandad. Made me cry with happiness! Staff are so friendly and helpful - thank you.

Reply from judith knight, General Manager at Barchester Herne Place Care Home

We love having you all as part of our new family here at Herne place. Many thanks for your response, Kind regards Judith

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Review from J S (Daughter of Resident) published on 15 September 2020 Submitted via Postal Card
Overall Experience

Beautiful, comfortable and caring home. Wonderful staff - professional, friendly and welcoming. They have really taken time to get to know Mum and Dad, playing their favourite music and enquiring about their favourite hobbies and food. They have made the transition into a home as smooth as possible for my parents.

Reply from Judith Knight, General Manager at Barchester Herne Place Care Home

Thank you so much for such a kind review. It's a pleasure caring for mum and dad. They have settled in so well, we love having them here.

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Review from Tracey A (Daughter of Resident) published on 15 September 2020 Submitted via Website
Overall Experience
My mum had a 3-week respite stay here and we'd be very happy to return in the future. The team were welcoming and reassured my Dad and me at every stage. A detailed history was taken so the team knew what Mum's preferences were, including medical, food, music and hobbies. Nothing was too much trouble and the team obviously care very much about their residents and giving them a good experience during their stay.
There were extensive facilities on hand in the Dementia wing to keep mum occupied and stimulated with regular activities arranged. The food was obviously very good as Mum put on some much-needed weight during her stay. I think Chef's homemade biscuits and cakes may well have played a large part in that!
Even though this is a newly built property it already has a lovely garden to enjoy with plenty of space and seating for social distanced visits.

I would have no hesitation recommending the services here to anyone looking for great quality dementia care.

Reply from Judith Knight, General Manager at Barchester Herne Place Care Home

Thank you for your review. It was an absolute pleasure caring for your Mum. We hope to see you all again sometime.

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Review from J P (Resident / Service User) published on 5 August 2020 Submitted via Postal Card
Overall Experience

All the staff are very kind and helpful in every way. A nice, comfortable bed in a very nice room. With my own wet room. And the food, you cannot wish for better. I hope I will be able to come back if I can afford it.

Reply from Samantha Bright, Home Services Advisor at Barchester Herne Place Care Home

It was so lovely to have you here at Herne Place, and we hope to see you again soon.

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Review from Joe G (Son of Resident) published on 14 July 2020 Submitted via Website
Overall Experience

After a long stay in hospital following a second stroke, we were advised by medical staff that the next step for our father would be crucial for his continuing well-being. Thank goodness Herne Place has been able to offer all that we hoped for. We know that there he is being given the best possible chance of leading as full a life as possible. The professionalism and care of the staff and the facilities provided by Barchester are outstanding. The entire team work together as one, as if they have done so for years, and they continue to communicate fully with the whole family. As an artist, our father's particular needs are acknowledged and encouraged with him taking small steps in painting again. When asked about the food he replies 'delicious'. When asked about the staff he will say 'wonderful'. We are impressed and touched by both the kindness of the staff and their flexibility and are grateful that they are making such a positive difference to the quality of our father's life.

Reply from judith knight, General Manager at Barchester Herne Place Care Home

At Herne Place, we are all about celebrating life. We offer a life enrichment programme to promote positive well being. Friends and family are a huge part of this and it is a pleasure during these difficult times to be able to support your father and your family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 February 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (73) & Events (8)

News
  • 20 Jul 2026

    World Cup Journey Sparks Celebration! Excitement was in the air as residents came together to cheer on England’s incredible journey to the World Cup semi-finals!

  • 20 Jul 2026

    It was ace fun as our residents enjoyed a wonderful Wimbledon – themed celebration right here in our home.! The week was filled with tennis-inspired games, delicious strawberries and cream,...

  • 20 Jul 2026

    Who says fitness can’t be fun? Our residents enjoyed a fantastic armchair exercise and yoga session, proving that staying active is for everyone! With gentle, calming movements, and plenty of...

Upcoming Events

Awards / Recognitions (81)

Accreditations

There are no accreditations posted yet for Barchester Herne Place Care Home.

Meet the Team (12)

Syndie Parbhu
Syndie ParbhuJob Title:General ManagerJoined: 2025
Hi, my name is Syndie, the General Manager at Herne Place

I am extremely proud of the care and service we provide to our residents at Herne Place. I’m proud to lead a dedicated team that focuses on person-centred care within our beautiful environment. Celebrating life embodies all we do, and this is seen through our life enrichment programme, our dining experiences and the high-quality care we provide.

As a qualified nurse with extensive experience in Dementia Care, I am committed to ensuring our residents receive the highest quality of support. Join us on this journey of care and compassion.

I cherish every moment spent with my wonderful daughters, exploring through adventurous activities that create lasting memories. Alongside our adventures, I also enjoy taking my two playful Chihuahuas for walks, adding a delightful touch of joy to our daily routine.

Kelly Aves
Kelly AvesJob Title:AdministratorJoined: 2023

Hi, my name is Kelly Aves

I was born in South London and moved to Herne Bay in 2009 to be closer to my parents.

I joined Herne Place Care Home as the Home Administrator in May 2023 after working within the NHS for 16 + years, as a Practice manager/Finance Manager for Saddleton Road & Seasalter Surgery, then as the Estates Manager for Whitstable Medical Practice when the two practices merged in 2018.

I have done mixed martial arts since I was 3, studying Karate, Kick Boxing & Muay Thai. I enjoy a variety of different activities such as dance, cooking and arts & crafts with my children.

My role within Herne Place is a varied one as I deal with all home administration, payroll and a wide range of other duties. I support all teams within the home, and not one day is the same. My role brings me close to my community, and I love my day-to-day interaction with every single resident within the home.

I look forward to many more years within the home.

Charlie Hildred
Charlie HildredJob Title:Adminstrative AssistantJoined: 2023

My name is Charlie. I have worked at Herne Place Care Home since July 2023 as an Administrative Assistant.

I have lived in Herne Bay my whole life and enjoy playing football in my spare time. I’ve enjoyed getting to know our lovely residents on a personal level and engaging in daily chats with them, welcoming our residents' families at the front desk.

I’ve really enjoyed working with such a good team, from which I have gained so much knowledge. Herne Place is a very homely and friendly place, and I look forward to the future here.

Karolina Adams
Karolina AdamsJob Title:Bank Administrative AssistantJoined: 2023

I joined Barchester in September 2023 after 30 years working in London, 27 of which were for an International Bank.

My role as a Receptionist/Administration Assistant at Herne Place brings something new every single day and I thoroughly enjoy the variety. From greeting our visitors, to getting acquainted with our lovely residents and their families, to helping out with any number of enquiries; an excellent standard of customer service, plus a combination of professional and sincerely dedicated care are essential skills.

I am responsible for a broad range of admin tasks but it is most definitely the people I have the pleasure to engage with that are first and foremost the most important and rewarding aspect of what I do. There is a genuinely homely feeling here which I am delighted to be a part of.

Howard Day
Howard DayJob Title:Maintenance ManagerJoined: 2022

Hi, I'm Howard, I am the head of maintenance here at Herne Place.

I have previously worked as an engineer installing and repairing fire and security alarms, CCTV, and nurse call systems.

I also have 15 years of experience in the adult social care industry, where I have a level 5 in leadership and management in health and social care.

My experience and knowledge have led me to work at Barchester Healthcare, where I enjoy getting to know the residents while ensuring they live in a happy and safe home.

Loreta Liutkute
Loreta LiutkuteJob Title:Head HousekeeperJoined: 2021

My name is Loreta, and I am a Housekeeping Assistant at Herne Place Care Home.

I have been working in the Home since 2021 and I enjoy all aspects of my job especially interacting with the residents and making them happy.

Seeing the before and after of our cleaning jobs gives me a sense of accomplishment, knowing that the work I do builds joy and satisfaction into the lives of our residents which is deeply rewarding.

Abbie Wimbush
Abbie WimbushJob Title:Head ChefJoined: 2024

Hi my name is Abbie. I’m a dedicated and experienced chef with 15 years working within the catering industry. I began my career as a kitchen porter steadily working my way up to become a chef. I earned my city & guilds professional cookery qualification at east Kent College. With 6 years’ experience in a care home setting I excel at developing personalised menus tailored to specific requests of residents . I have a strong understanding of nutrition with the ability to craft meals that are both delicious and suitable for various health needs this allows me to consistently deliver quality and enjoyable dining experiences. I also have a strong passion for baking and find great joy in creating birthday cakes that bring smiles to resident’s faces.

Bailey Howard
Bailey HowardJob Title:Community LeadJoined: 2023
I have worked in care for 6 years now and joined the Barchester team at Herne place in 2023. Since then I have made big changes to my career starting as a carer, Barchester has enabled and encouraged myself to develop through studying for my level 3 nvq in adult social care to become a senior and now a community lead for Windmill terrace.
I am very passionate and caring and always makes sure the residents are cared for and receiving the best possible care.

I have gained so much knowledge in the time I have spent at Barchester and feel proud of myself for getting this far, I love all my residents and care about them deeply and will always ensure quality care is provided, care is my passion.

Phoebe Chan
Phoebe ChanJob Title:Acting Deputy ManagerJoined: 2025

Hello, my name is Phoebe, and I am delighted to be an Acting Deputy Manager at Herne Place.

I trained in Hong Kong, where I qualified as a Registered Nurse and Midwife. Throughout my career, I have supported clients and families through pregnancy, rehabilitation, and critical illness, while managing complex clinical situations alongside multidisciplinary teams. These experiences have given me a strong foundation in leadership, communication, and person-centred care.

Since moving to the UK, I have continued to build on my passion for delivering high-quality, compassionate care. At Herne Place, I am committed to leading my team with kindness and professionalism, ensuring that every resident feels safe, respected, and valued.

I look forward to welcoming you and supporting our residents and their families with warmth and dedication

Angela Clarke
Angela ClarkeJob Title:Community LeadJoined: 2025

Hello My name is Angela, I have 10 years of experience working in the care sector. I have worked in a variety of different settings, including hospitals, the community, and care homes. I love working in care and supporting those who need help. I have recently completed my NVQ level 4 and am constantly looking at new qualifications I can complete and enhance my skills and further improve the lives of those I support, providing high-quality person-centred care and support

I have worked in Barchester since April 2025 and in that time have progressed from senior to community lead. I have loved getting to know the residents and always looking for ways to go above and beyond to fulfil their requests and enhance their quality of life

Thipparut Quick
Thipparut QuickJob Title:Healthcare AssistantJoined: 2022

My name is Thipparut Quick, and I joined Barchester in October 2022. I work as a Care Assistant at Herne Place Care Home and truly enjoy being part of such a supportive and dedicated team.

I am passionate about providing high-quality, compassionate care and making sure our residents feel safe, comfortable, and respected every day.

I am also proud to be the Fall Champion, where I promote safety awareness and help reduce the risk of falls to ensure a safe environment for everyone.

Finn Barrett
Finn BarrettJob Title:Activities AssistantJoined: 2024

Hello! My name is Finn, and I have been working at Herne Place for almost 2 years now as part of the Activities team.

I was born and grew up in Herne Bay, previously working as a waiter in a small café in town while juggling college life as a makeup artist.

Later, moving into the world of Barchester, which I joined because I believed I could help make a positive impact on the lives there.

Along the way, building my confidence and leadership skills, improving the quality of activities for all residents and most of all getting to see the team put a smile on every one of their faces.

In my spare time, I enjoy playing video games, drawing, painting and collecting action figures.

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