
The standard of care is excellent. The staff are well trained and very professional.Susan I(Daughter of Resident/Service User)

Amazing place and even more wonderful staffKelly H(Daughter of Resident/Service User)

5* surroundings but more importantly 5* service and commitment.Kathryn T(Daughter of Resident/Service User)

The standard of care is excellent. The staff are well trained and very professional.Susan I(Daughter of Resident/Service User)

Amazing place and even more wonderful staffKelly H(Daughter of Resident/Service User)

5* surroundings but more importantly 5* service and commitment.Kathryn T(Daughter of Resident/Service User)

Herne Place has been specifically designed to provide high-quality residential care to the elderly, including those individuals living with dementia.
The home offers an extremely high level of 24-hour residential care, alongside bespoke dementia care in their dedicated memory lane community.
The entire team at Herne Place is dedicated to supporting those who live at the home, from the kitchen staff, concentrating on cooking and hospitality, through to the activities team, who organise a wonderful array of activities and events for residents and relatives.
Care Provided by Barchester Herne Place Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Herne Place Care Home for full pricing details and T&Cs.
Contact Barchester Herne Place Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Syndie Parbhu(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2020
- Number of floors: 3
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Visitors are welcome on any day from 9am - 9pm, any visiting outside of these by agreement with the management team
Parking
- Free parking on site
Barchester Herne Place Care Home Reviews (61)
Barchester Herne Place Care Home has a Review Score of 9.7 (9.730) out of 10, based on 21 reviews in the last 2 years.
Over all time Barchester Herne Place Care Home has 61 reviews.
I would recommend this care home to anyone of my friends. I will miss you all so much but I know my family will make up for that and I am looking forward to being with my children and grandchildren now.
Thank you all for your kindness to me all these weeks.
Thank you for your positive words, you're more than welcome to come back anytime it was a pleasure to have you stay with us at Herne Place.
The staff were amazing, plenty to keep mum busy and she was sad to come home! Promised to take her back if she really wants to.
Thank you for your positive feedback it was a pleasure to look after mum and to provide a positive experience of a care home in this current health climb.
My mum was in respite care for 6 weeks at Barchester Herne Place. All the staff seem really lovely and caring. We did have a few issues trying to get carers to call doctors re mums legs but a carer said he would sort everything out. The food is ok, vegetables are very overcooked so does need improvement. Overall mum really enjoyed her stay and made friends. Some of the activities were good too.
Really lovely home, more like a cruise ship. Pleasant and friendly staff. Brilliant.
Thank you for your kind words I will ensure to share them with the team. - Sophie Betts, General Manager
This was such a difficult decision for our family but all the staff here are wonderful and dad is looked after so well and seems very happy. Thank you Herne Place for making this transition as wonderful for dad is possible and pain-free for us as a family.
Thank you so much for your kind words. It is a pleasure to have your dad in our care.
The standard of care is excellent. The staff are well trained and very professional. The environment is very clean and pleasant with an excellent programme of activities to provide stimulations for the residents.
Kind regards.
Dad is being looked after so well. He settled much quicker than anticipated and has gained some lovely friends. Social activities are really great and staff are professional and extremely friendly. The home is beautiful and to a very high standard. I cannot fault it. I couldn't wish for my dad to be anywhere better, thank you Herne Place.
Kind regards.
My Grandad is now a permanent resident of Herne Place following respite care in November 20. In what has been a difficult time for all our family, I cannot recommend the home highly enough. Living a distance away, I have visited twice and have been so impressed with the care and attention from the carers/management, but most importantly, his happiness and how well he has settled. When seeing the interaction between Grandad and the staff, it is clear that a positive rapport and strong relationships have been built in such a short space of time and creating these is clearly a strong ethos that underpins the homes values. This approach is also seen in our interactions with staff, who are sensitive and understanding, supporting the family also, not just the individual. Seeing Grandad settled and happy helps me to sleep at night knowing he is being well looked after.
Hello, thank you so much for your kind words. We certainly work very hard to provide our residents and their loved ones with a premium care experience.
5* surroundings but more importantly 5* service and commitment.
Thank you for your kind words. It's been a pleasure to meet you all.
I cannot praise the manager and her team of Carers enough. They have all been brilliant and so caring. My family and I had 100% total peace of mind knowing how well they were looking after my husband.
The activities programme was very stimulating with emphasis on music, which is so good for those with dementia.
We were able to visit frequently in the visitor's pod.
I recommend Herne Place wholeheartedly.
Many thanks for your kind comments. It was a pleasure to have him with us and to meet you all.
I could not have found a better place.
Thank you for your review, it's a pleasure to have you stay with us.
My parents have just returned from respite care at Herne Place. It was so reassuring to know they felt safe and secure. My dad is looking forward to the possibility of becoming a permanent resident. He was overwhelmed by the excellent level of care and attention he received. With such caring staff and excellent facilities, I would have no hesitation in recommending Herne Place.
Thank you for your words of kindness and support for the home. It was a pleasure to be able to support both of your parents, and we look forward to them returning soon. Best wishes.
All of the staff have been very supportive and caring towards us as well as Mum. The visitors' pod is great and allows us to continue visiting even during the current lockdown.
Thank you for your kind words. It's lovely to see your Mum so much happier and I am glad that we have supported you all in these difficult times.
My mother moved into Herne Place in early October 2020 and we have been very pleased with the facilities and, more importantly, the staff. We discussed the move with Herne Place for 2 months and they have kept to everything they said would happen. The staff are all very professional, something that struck me from the beginning. These things are so important for peace of mind. The moving in day was very smooth, as the staff were clearly briefed on my mother. We saw lots of welcoming faces from the start, something which has continued. From sorting out wi-fi problems with her Alexa to getting the right food for her particular tastes there is a pro-active approach to getting things right. As a new build, everything is designed for the residents' needs, enabling a comfortable home for our mother. The pod is a fantastic resource. It enables safe visiting which is crucial to both my mother and the family. In summary, I give Herne Place the strongest recommendation.
Thank you for choosing our wonderful home. It is a pleasure to care for your Mother and you all as a family. We very much look forward to the days when we can all socialise together in the home. Kind regards.
The staff were wonderful.
Mum is a solitary person who prefers to keep herself to herself, not really mixing but she came away full of appreciation that she could be who she is and not forced to take part in activities if she didn't wish to. Her room was immaculate and comfortable and she has no problems in having more respite care at Herne Place in the future.
It was a pleasure to care for mum and we look forward to seeing her again in the future.
Such an improvement in both Nan and Grandad. Made me cry with happiness! Staff are so friendly and helpful - thank you.
We love having you all as part of our new family here at Herne place. Many thanks for your response, Kind regards Judith
Beautiful, comfortable and caring home. Wonderful staff - professional, friendly and welcoming. They have really taken time to get to know Mum and Dad, playing their favourite music and enquiring about their favourite hobbies and food. They have made the transition into a home as smooth as possible for my parents.
Thank you so much for such a kind review. It's a pleasure caring for mum and dad. They have settled in so well, we love having them here.
There were extensive facilities on hand in the Dementia wing to keep mum occupied and stimulated with regular activities arranged. The food was obviously very good as Mum put on some much-needed weight during her stay. I think Chef's homemade biscuits and cakes may well have played a large part in that!
Even though this is a newly built property it already has a lovely garden to enjoy with plenty of space and seating for social distanced visits.
I would have no hesitation recommending the services here to anyone looking for great quality dementia care.
Thank you for your review. It was an absolute pleasure caring for your Mum. We hope to see you all again sometime.
All the staff are very kind and helpful in every way. A nice, comfortable bed in a very nice room. With my own wet room. And the food, you cannot wish for better. I hope I will be able to come back if I can afford it.
It was so lovely to have you here at Herne Place, and we hope to see you again soon.
After a long stay in hospital following a second stroke, we were advised by medical staff that the next step for our father would be crucial for his continuing well-being. Thank goodness Herne Place has been able to offer all that we hoped for. We know that there he is being given the best possible chance of leading as full a life as possible. The professionalism and care of the staff and the facilities provided by Barchester are outstanding. The entire team work together as one, as if they have done so for years, and they continue to communicate fully with the whole family. As an artist, our father's particular needs are acknowledged and encouraged with him taking small steps in painting again. When asked about the food he replies 'delicious'. When asked about the staff he will say 'wonderful'. We are impressed and touched by both the kindness of the staff and their flexibility and are grateful that they are making such a positive difference to the quality of our father's life.
At Herne Place, we are all about celebrating life. We offer a life enrichment programme to promote positive well being. Friends and family are a huge part of this and it is a pleasure during these difficult times to be able to support your father and your family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 February 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (73) & Events (8)
- 20 Jul 2026
World Cup Journey Sparks Celebration! Excitement was in the air as residents came together to cheer on England’s incredible journey to the World Cup semi-finals!
- 20 Jul 2026
It was ace fun as our residents enjoyed a wonderful Wimbledon – themed celebration right here in our home.! The week was filled with tennis-inspired games, delicious strawberries and cream,...
- 20 Jul 2026
Who says fitness can’t be fun? Our residents enjoyed a fantastic armchair exercise and yoga session, proving that staying active is for everyone! With gentle, calming movements, and plenty of...
- 01 Aug 2026Organiser: Barchester Herne Place Care Home
- 06 Aug 2026Organiser: Barchester Herne Place Care Home
- 05 Sep 2026Organiser: Barchester Herne Place Care Home
Awards / Recognitions (81)
- 01 Jul 2026Recipient: Barchester Herne Place Care Home
- 12 Jun 2026Recipient: Barchester Herne Place Care Home
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Herne Place Care Home.
Meet the Team (12)

I am extremely proud of the care and service we provide to our residents at Herne Place. I’m proud to lead a dedicated team that focuses on person-centred care within our beautiful environment. Celebrating life embodies all we do, and this is seen through our life enrichment programme, our dining experiences and the high-quality care we provide.
As a qualified nurse with extensive experience in Dementia Care, I am committed to ensuring our residents receive the highest quality of support. Join us on this journey of care and compassion.
I cherish every moment spent with my wonderful daughters, exploring through adventurous activities that create lasting memories. Alongside our adventures, I also enjoy taking my two playful Chihuahuas for walks, adding a delightful touch of joy to our daily routine.

Hi, my name is Kelly Aves
I was born in South London and moved to Herne Bay in 2009 to be closer to my parents.
I joined Herne Place Care Home as the Home Administrator in May 2023 after working within the NHS for 16 + years, as a Practice manager/Finance Manager for Saddleton Road & Seasalter Surgery, then as the Estates Manager for Whitstable Medical Practice when the two practices merged in 2018.
I have done mixed martial arts since I was 3, studying Karate, Kick Boxing & Muay Thai. I enjoy a variety of different activities such as dance, cooking and arts & crafts with my children.
My role within Herne Place is a varied one as I deal with all home administration, payroll and a wide range of other duties. I support all teams within the home, and not one day is the same. My role brings me close to my community, and I love my day-to-day interaction with every single resident within the home.
I look forward to many more years within the home.

My name is Charlie. I have worked at Herne Place Care Home since July 2023 as an Administrative Assistant.
I have lived in Herne Bay my whole life and enjoy playing football in my spare time. I’ve enjoyed getting to know our lovely residents on a personal level and engaging in daily chats with them, welcoming our residents' families at the front desk.
I’ve really enjoyed working with such a good team, from which I have gained so much knowledge. Herne Place is a very homely and friendly place, and I look forward to the future here.

I joined Barchester in September 2023 after 30 years working in London, 27 of which were for an International Bank.
My role as a Receptionist/Administration Assistant at Herne Place brings something new every single day and I thoroughly enjoy the variety. From greeting our visitors, to getting acquainted with our lovely residents and their families, to helping out with any number of enquiries; an excellent standard of customer service, plus a combination of professional and sincerely dedicated care are essential skills.
I am responsible for a broad range of admin tasks but it is most definitely the people I have the pleasure to engage with that are first and foremost the most important and rewarding aspect of what I do. There is a genuinely homely feeling here which I am delighted to be a part of.

Hi, I'm Howard, I am the head of maintenance here at Herne Place.
I have previously worked as an engineer installing and repairing fire and security alarms, CCTV, and nurse call systems.
I also have 15 years of experience in the adult social care industry, where I have a level 5 in leadership and management in health and social care.
My experience and knowledge have led me to work at Barchester Healthcare, where I enjoy getting to know the residents while ensuring they live in a happy and safe home.

My name is Loreta, and I am a Housekeeping Assistant at Herne Place Care Home.
I have been working in the Home since 2021 and I enjoy all aspects of my job especially interacting with the residents and making them happy.
Seeing the before and after of our cleaning jobs gives me a sense of accomplishment, knowing that the work I do builds joy and satisfaction into the lives of our residents which is deeply rewarding.

Hi my name is Abbie. I’m a dedicated and experienced chef with 15 years working within the catering industry. I began my career as a kitchen porter steadily working my way up to become a chef. I earned my city & guilds professional cookery qualification at east Kent College. With 6 years’ experience in a care home setting I excel at developing personalised menus tailored to specific requests of residents . I have a strong understanding of nutrition with the ability to craft meals that are both delicious and suitable for various health needs this allows me to consistently deliver quality and enjoyable dining experiences. I also have a strong passion for baking and find great joy in creating birthday cakes that bring smiles to resident’s faces.

I am very passionate and caring and always makes sure the residents are cared for and receiving the best possible care.
I have gained so much knowledge in the time I have spent at Barchester and feel proud of myself for getting this far, I love all my residents and care about them deeply and will always ensure quality care is provided, care is my passion.

Hello, my name is Phoebe, and I am delighted to be an Acting Deputy Manager at Herne Place.
I trained in Hong Kong, where I qualified as a Registered Nurse and Midwife. Throughout my career, I have supported clients and families through pregnancy, rehabilitation, and critical illness, while managing complex clinical situations alongside multidisciplinary teams. These experiences have given me a strong foundation in leadership, communication, and person-centred care.
Since moving to the UK, I have continued to build on my passion for delivering high-quality, compassionate care. At Herne Place, I am committed to leading my team with kindness and professionalism, ensuring that every resident feels safe, respected, and valued.
I look forward to welcoming you and supporting our residents and their families with warmth and dedication

Hello My name is Angela, I have 10 years of experience working in the care sector. I have worked in a variety of different settings, including hospitals, the community, and care homes. I love working in care and supporting those who need help. I have recently completed my NVQ level 4 and am constantly looking at new qualifications I can complete and enhance my skills and further improve the lives of those I support, providing high-quality person-centred care and support
I have worked in Barchester since April 2025 and in that time have progressed from senior to community lead. I have loved getting to know the residents and always looking for ways to go above and beyond to fulfil their requests and enhance their quality of life

My name is Thipparut Quick, and I joined Barchester in October 2022. I work as a Care Assistant at Herne Place Care Home and truly enjoy being part of such a supportive and dedicated team.
I am passionate about providing high-quality, compassionate care and making sure our residents feel safe, comfortable, and respected every day.
I am also proud to be the Fall Champion, where I promote safety awareness and help reduce the risk of falls to ensure a safe environment for everyone.

Hello! My name is Finn, and I have been working at Herne Place for almost 2 years now as part of the Activities team.
I was born and grew up in Herne Bay, previously working as a waiter in a small café in town while juggling college life as a makeup artist.
Later, moving into the world of Barchester, which I joined because I believed I could help make a positive impact on the lives there.
Along the way, building my confidence and leadership skills, improving the quality of activities for all residents and most of all getting to see the team put a smile on every one of their faces.
In my spare time, I enjoy playing video games, drawing, painting and collecting action figures.
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