Barchester Ouse View Care Home

1 Fordlands Road, Fulford, York YO19 4QT
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9.8 55 Reviews
  • Barchester Ouse View Care Home, York
Ouse View is a modern, purpose-built care home which been specifically designed to provide high-quality elderly care, including residential care, as well as care and support for individuals living with dementia on their memory lane community.

The home provides care and support to people living with dementia in a dedicated community with interior space, colours and bedrooms all designed to help with difficulties associated with the condition.

Interior design is similarly tailored to needs, with striking colour contrasts, reminiscence aids, differentiated resident doors and appropriate signage.

Their approach to care is based upon personalised care-plans, which ensure that each person is treated with respect and their independence and choices are maximised.
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Care Provided by Barchester Ouse View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1483

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ouse View Care Home to find out the exact price for your requirements.

Contact Barchester Ouse View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Ouse View Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rebekka Richardson (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Barchester Ouse View Care Home Reviews (55)

9.8

Barchester Ouse View Care Home has a Review Score of 9.8 (9.798) out of 10, based on 22 reviews in the last 2 years.
Over all time Barchester Ouse View Care Home has 55 reviews.

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Review from Pete V (Son of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident since December 2023, about 5 months now. Although she had said in the past that she never wanted to live in a care home she has settled in well and is very contented. Ouse View is much better than the image she had of a typical care home. It is purpose built which is to the benefit
of both the staff and residents. The staff are friendly and caring. Mum is safe and well looked after. She is now dressed everyday and even seen wearing nail varnish! On a recent visit, my daughters both said that she looked much better and was happier than she was before she moved to Ouse View. The social interactions are a real plus. Whenever I have visited I have never found Mum alone in her room. Instead, she is either in one of the lounges or more often in one of the daily activities. She particularly enjoys the regular singsong. It's very comforting to know that Mum is in a safe and caring environment. Keep up the good work.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Ouse View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Joanne W (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came today to take Mum for a walk and when we came back we watched the activity, had a cup of tea, it was just delightful to see how kind the staff were with the residents and how hard they work. It is a lovely environment for my mother to live in.
Reply from Rebekka Richardson, General Manager at Barchester Ouse View Care HomeThank you for your review. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from L W (Son of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father (who has mild dementia) entered Ouse View in early September 2023. He is happy here and regularly advises us he is very well looked after, which is all we want. The staff are fantastic, all very friendly and kind. I visit almost daily and see many staff interactions with other residents, not
just on my father's floor but also on the ground floor, and without exception, these have all been wonderfully dealt with. The food is very good, the rooms are of very good proportions, and the whole home is spotlessly kept. My father is kept clean and well dressed and encouraged to partake in the various activities, which he usually does, but, most importantly, my perception is that the staff care for the residents rather than just doing a job. My family and I are very reassured and satisfied that our father is in very good hands.
Reply from Rebekka Richardson, General Manager at Barchester Ouse View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Eleanor S (Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional, caring staff who constantly go above and beyond to fulfil perceived needs. The whole facility is immaculately clean and visitors are welcomed at all times. There are homemade cakes and hot drinks freely available for any guests along with separate toilet facilities in the corridor so that
guests do not have to use residents' toilets. The whole experience could not be faulted.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ouse View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from C T (Respite Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say a "big thank you" to all the staff at Ouse Vire for taking such good care of me during my recent stay. They have treated me with kindness and dignity and have gone out of their way to help me recover from my recent knee surgery.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ouse View Care HomeThank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.
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Review from Guy B (Son of Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very friendly staff, very helpful, and you can see they care!
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ouse View Care HomeThank you for your lovely review and comments; we appreciate you taking the time to share your positive feedback. We value all feedback as this helps us to improve our service where required. I will be sure to pass on your positive feedback to the team, who go above and beyond to provide excellent care and support to our residents.
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Review from Pauline H (Respite Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant aspect, clean and welcoming, all staff very helpful. Enjoyed the break from housework etc. Enjoyed the break, wish it would have been longer. The change did my husband good.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ouse View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Betty W (Respite Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have not experienced this type of care before but now I have I wouldn't hesitate to recommend or mind at all if I had to come back for another respite stay. It's like home from home, regarding care!
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ouse View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Joanne E (Daughter of Resident) published on 25 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I chose this care home for my mother as I was moving her from another location. As soon as I walked in the atmosphere struck me as a lovely home and the staff was friendly and helpful. It continues to be a friendly and caring environment.
Reply from Melissa Armitage, Home Services Advisor at Barchester Ouse View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from J S (Friend of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been very impressed by the quality of my friend's accommodation and the wonderful care she receives. The staff are all very friendly and helpful. Just great!
Reply from Rebekka Richardson, General Manager at Barchester Ouse View Care HomeThank you for your lovely words, our team work very hard to ensure a high standard across the home. I will pass your comments on to the team.
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Review from N S (Son of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is spending a couple of months having respite after a replacement shoulder operation. She is very pleased with both the standard of accommodation and the staff. If she has had any issues then they have been addressed quickly and to her satisfaction. She is enjoying her stay and I am happy
that she is in a very clean and safe environment with activities and helpful staff. We would both recommend Ouse View Care Home to others.
Reply from Melissa Armitage, Home Services Advisor at Barchester Ouse View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Caroline B (Daughter of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled in extremely well and that is down to the warm welcome from all the staff. We are extremely happy with the service, care and accommodation here at Ouse View Care Home and my mum often refers to this place as a five-star luxury hotel.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ouse View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from June S (Resident) published on 25 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints, everyone is very nice and caring.
Reply from Rebekka Richardson, General Manager at Barchester Ouse View Care HomeThank you for your review, we value all feedback which helps us to improve the service.
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Review from Aileen M (Daughter of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who is 102 years of age lived alone in sheltered housing after having a fall in her flat. Mum decided she would like to go into Ouse View Care Home as a permanent resident. The care she receives is outstanding and she is very happy. The staff cannot do enough for her, and both my husband and
I think she is lucky to have found such a wonderful home. Mum sadly had another fall and has broken her left wrist, but we are seeing only the extra care and support with great kindness.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ouse View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from S F (Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely comfortable, safe environment with kind, efficient and caring staff. Full range of activities to suit all tastes. Food is varied and plentiful. The level of cleanliness is extremely high. The whole atmosphere is pleasant and calming. High level of support provided when needed. Overall, beautiful
place to reside.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ouse View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from D S (Resident) published on 15 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely delighted with the organisation, in view of my idea of not knowing what to expect.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ouse View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Clare F (Daughter of Resident) published on 11 July 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
A plush residential dementia home but I would not class what they provide as care. It is transactional, a means for Barchester to turn a profit with challenges quickly passed onto the family.
Alarm bells should have started to ring during the first meeting when the focus was on the finances and contract.
Efforts to offer information about Mum were met with ‘it won’t be anything we haven’t seen before’ – a reassuring veneer to an institutional approach to care.
Despite the tense period of ‘probation’, Mum settled and we learned to accept the stiff, formal approach of the staff. Communication was poor, little information was provided except when it was bad news and then we were quickly made aware. The final straw was Ouse View informing us that they would be evicting Mum while she was in hospital, leaving her with nowhere to go.
Ouse View is a wonderfully appointed home that provides a façade of care across a narrow band of acceptable residents. I would not recommend it.
Reply from On behalf of the General Manager, Divisional Sales & Marketing Manager at Barchester Ouse View Care HomeThank you for your review and we are sorry to read that Ouse View did not meet your expectations. Ouse View is a residential home and we also specialise in dementia care, there are occasions when we do need to review our residents' care plan’s to ensure we can support their needs, sadly during this review we did advise you our home would no longer be able to support the needs of your mum and we suggested an alternative Barchester home who would be able to offer this. Please accept our apologies if you feel this was us evicting mum while she was in hospital and leaving her with nowhere to go, please be assured this was not the case, the welfare of our residents is our priority and ensuring your mum received the support required on discharge from hospital was at the front of our mind. We are sorry to read your lasting impression of your mum’s short stay with us not being of the high standard we provide, we really do value all feedback we receive.
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Review from Jane W (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy with the care my mother received during the two weeks of respite at Ouse View. She was apprehensive about staying there, but she loved it. The care was excellent; the staff were brilliant and so welcoming. The food was exceptional, with plenty of variety. There was a very good entertainment
programme.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ouse View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from J H (Resident) published on 8 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My introduction to the Ouse View Care Home was instructed by m choice of care after my hip operation was approved. My items for use had already been taken to the care home for my short break. The care I received on entry to the care home was excellent. I found it a friendly place and I was introduced
to several nurses which I found difficult to identify visually. Also Celiac I need special food, to which the chef responded with care. These were also important items for me to access and the quality of the standard of this care home.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ouse View Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from G L (Son-in-law of Resident) published on 8 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having been a Lift Inspector for 27 years, before my retirement, I have visited 100's of installations in care homes and private hospitals nationwide. Ouse View is the most impressive care facility I have encountered. I cannot fault part of this establishment, which has superior standards throughout.
All the staff go about the duties, with impeccable professional standards, and without doubt, Ouse View continues to maintain levels of care that are worthy of being one of Barchesters leading care providers.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ouse View Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Barchester Ouse View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.798 for Barchester Ouse View Care Home is calculated as follows: ( (231 Excellents x 5) + (13 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 258 Ratings = 4.798
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ouse View Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Rebekka

Rebekka Richardson

Job Title: General Manager Joined: 2022

Thank you for taking the time to look further into what Ouse View has to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I am responsible for running this beautiful, purpose-built home and my passion is to provide an outstanding service for those that we support in a warm and pleasant environment.


I have worked for Barchester for over 6 years and was previously the Home Administrator for 2 years before being appointed to the role of General Manager at a sister home in March 2020. I moved to Ouse View in January 2022 and I am looking forward to working with the fabulous team here at the home and building great relationships in the local community.

Sue

Sue Phillips

Job Title: Deputy Manager Joined: 2024

Hello. My name is Sue, I am the Deputy Manager and joined the team in May 2024.


I have been working in the care sector since 2010.


I have gained a vast amount of experience, knowledge and skills which I am able to put into practice at Ouse View. I am very passionate about person-centred care and strive to consistently deliver the very highest standards of care.

Louise

Louise Thompson

Job Title: Administrator Joined: 2020

My name is Louise and I am the Administration Manager at Ouse View.


I joined Barchester Healthcare in 2019 and I have over 13 years of administration experience specifically within the residential care sector.


I love working in a care home setting, and before taking up this role at Ouse View, I was the Administrator at another wonderful Barchester home, Lindum House in Beverley.

Amber

Amber Hendren

Job Title: Activities Co-ordinator Joined: 2025

Hello! I’m Amber, and I’m thrilled to have joined Ouse View in June 2025 as Activities Coordinator. I’m creative, passionate, and hardworking, and I can’t wait to dive into my role and bring fresh, exciting activities that will brighten the residents’ days.


I believe activities are essential because they do so much more than just fill time—they bring joy, spark new friendships, encourage creativity, and keep both mind and body active. For our residents, these moments of fun and engagement make every day meaningful and full of energy.


When I’m not planning exciting events, you’ll find me running Pilates sessions, learning new things, or enjoying peaceful walks. I’m extremely excited to get stuck into this role and help make life at Ouse View vibrant, joyful, and full of unforgettable moments!

Luke

Luke Royle

Job Title: Head Chef Joined: 2024

Hi, my name is Luke and I am the Head Chef here at Ouse View.


I joined Barchester and the Ouse View team in 2024 to be able to provide outstanding meals which are presented beautifully, and tailored to each resident's needs, wants and desires.

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