Barchester Ouse View Care Home

1 Fordlands Road, Fulford, York YO19 4QT
Review Us
9.8 46 Reviews
  • Barchester Ouse View Care Home, York
Ouse View is a modern, purpose-built care home which been specifically designed to provide high-quality elderly care, including residential care, as well as care and support for individuals living with dementia on their memory lane community.

The home provides care and support to people living with dementia in a dedicated unit, with interior space, colours and bedrooms all designed to help with difficulties associated with the condition.

Interior design is similarly tailored to needs, with striking colour contrasts, reminiscence aids, differentiated resident doors and appropriate signage.

Their approach to care is based upon personalised care-plans, which ensure that each person is treated with respect and their independence and choices are maximised.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1519

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ouse View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rebekka Richardson (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Barchester Ouse View Care Home Reviews (46)

9.8

Barchester Ouse View Care Home has a Review Score of 9.8 (9.832) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Ouse View Care Home has 46 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Ouse View Care Home
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Total of 46, showing 21-40
Review from J S (Friend of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been very impressed by the quality of my friend's accommodation and the wonderful care she receives. The staff are all very friendly and helpful. Just great!
Reply from Rebekka Richardson, General Manager at Barchester Ouse View Care Home

Thank you for your lovely words, our team work very hard to ensure a high standard across the home. I will pass your comments on to the team.

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Review from N S (Son of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is spending a couple of months having respite after a replacement shoulder operation. She is very pleased with both the standard of accommodation and the staff. If she has had any issues then they have been addressed quickly and to her satisfaction. She is enjoying her stay and I am happy
that she is in a very clean and safe environment with activities and helpful staff. We would both recommend Ouse View Care Home to others.
Reply from Melissa Armitage, Home Services Advisor at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Caroline B (Daughter of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled in extremely well and that is down to the warm welcome from all the staff. We are extremely happy with the service, care and accommodation here at Ouse View Care Home and my mum often refers to this place as a five-star luxury hotel.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from June S (Resident) published on 25 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints, everyone is very nice and caring.
Reply from Rebekka Richardson, General Manager at Barchester Ouse View Care Home

Thank you for your review, we value all feedback which helps us to improve the service.

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Review from Aileen M (Daughter of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who is 102 years of age lived alone in sheltered housing after having a fall in her flat. Mum decided she would like to go into Ouse View Care Home as a permanent resident. The care she receives is outstanding and she is very happy. The staff cannot do enough for her, and both my husband and
I think she is lucky to have found such a wonderful home. Mum sadly had another fall and has broken her left wrist, but we are seeing only the extra care and support with great kindness.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S F (Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely comfortable, safe environment with kind, efficient and caring staff. Full range of activities to suit all tastes. Food is varied and plentiful. The level of cleanliness is extremely high. The whole atmosphere is pleasant and calming. High level of support provided when needed. Overall, beautiful
place to reside.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from D S (Resident) published on 15 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely delighted with the organisation, in view of my idea of not knowing what to expect.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Clare F (Daughter of Resident) published on 11 July 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
A plush residential dementia home but I would not class what they provide as care. It is transactional, a means for Barchester to turn a profit with challenges quickly passed onto the family.
Alarm bells should have started to ring during the first meeting when the focus was on the finances and contract.
Efforts to offer information about Mum were met with ‘it won’t be anything we haven’t seen before’ – a reassuring veneer to an institutional approach to care.
Despite the tense period of ‘probation’, Mum settled and we learned to accept the stiff, formal approach of the staff. Communication was poor, little information was provided except when it was bad news and then we were quickly made aware. The final straw was Ouse View informing us that they would be evicting Mum while she was in hospital, leaving her with nowhere to go.
Ouse View is a wonderfully appointed home that provides a façade of care across a narrow band of acceptable residents. I would not recommend it.
Reply from On behalf of the General Manager, Divisional Sales & Marketing Manager at Barchester Ouse View Care Home

Thank you for your review and we are sorry to read that Ouse View did not meet your expectations. Ouse View is a residential home and we also specialise in dementia care, there are occasions when we do need to review our residents' care plan’s to ensure we can support their needs, sadly during this review we did advise you our home would no longer be able to support the needs of your mum and we suggested an alternative Barchester home who would be able to offer this. Please accept our apologies if you feel this was us evicting mum while she was in hospital and leaving her with nowhere to go, please be assured this was not the case, the welfare of our residents is our priority and ensuring your mum received the support required on discharge from hospital was at the front of our mind. We are sorry to read your lasting impression of your mum’s short stay with us not being of the high standard we provide, we really do value all feedback we receive.

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Review from Jane W (Daughter of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy with the care my mother received during the two weeks of respite at Ouse View. She was apprehensive about staying there, but she loved it. The care was excellent; the staff were brilliant and so welcoming. The food was exceptional, with plenty of variety. There was a very good entertainment
programme.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J H (Resident) published on 8 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My introduction to the Ouse View Care Home was instructed by m choice of care after my hip operation was approved. My items for use had already been taken to the care home for my short break. The care I received on entry to the care home was excellent. I found it a friendly place and I was introduced
to several nurses which I found difficult to identify visually. Also Celiac I need special food, to which the chef responded with care. These were also important items for me to access and the quality of the standard of this care home.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ouse View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from G L (Son-in-law of Resident) published on 8 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having been a Lift Inspector for 27 years, before my retirement, I have visited 100's of installations in care homes and private hospitals nationwide. Ouse View is the most impressive care facility I have encountered. I cannot fault part of this establishment, which has superior standards throughout.
All the staff go about the duties, with impeccable professional standards, and without doubt, Ouse View continues to maintain levels of care that are worthy of being one of Barchesters leading care providers.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ouse View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S L (Daughter of Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ouse View is the best, nothing is too much trouble, the staff treat the residents with respect as if they were part of their own family. There is always something for the residents to do if they want to take part.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ouse View Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A T (Son of Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely impressed by the level of service and friendliness of the staff.
My mum has improved significantly since she became a resident two months ago.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ouse View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Deborah C (Daughter of Resident) published on 16 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 5 weeks at Ouse View following a hospital admission. It's an impressive place, but much more importantly, the staff took great care of my mum and of our whole family. They took time to get to know us, were understanding when things were difficult, and showed us care in the best sense.
I was also impressed that they always answered the phone and tried their best to sort out any queries. My mum has now had to transfer to another home that can better meet her particular needs. Ouse View went out of their way to support us with this, offering help and flexibility at every stage of the process. Thank you all.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care Home

Many thanks for your kind and thoughtful review, I will share your kind words with our team. We wish mum well in her new home.

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Review from Paul F (Grandson of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, would highly recommend it to all.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ouse View Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Derek T (Husband of Resident) published on 20 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife recently stayed here for a week while I took a respite break. I knew she was in safe hands immediately. Nothing was too much trouble, and the staff were always cheerful and helpful. The home is beautifully furnished and very clean. I would not hesitate to use Ouse View in the future.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care Home

Thank you for your review and the positive experience you have received. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J C (Daughter of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum enjoyed her 3 weeks respite very much. She benefited from knowing she was safe and someone was here for her 24/7. The home is beautiful and the staff could not do enough for her. She enjoyed the meals and the company. Her only complaint if that is not too strong a word was that meals and drinks
were lukewarm.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care Home

We value all feedback as this helps us to improve our service where required. I am disappointed that mum did not have a positive experience around our meal service. I will pass on your feedback to the team. Thank you for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. We look forward to welcoming your mum back in the next couple of weeks for a further respite stay.

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Review from Janis K (Daughter of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had a two week stay at Ouse View and the experience for her was just wonderful. Cannot thank the team enough for their care and attention towards my mother. The facility gives me total peace of mind when I go away that my mother is cared for in a 'home from home' situation. Thank you.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care Home

Many thanks for your positive feedback, I will pass your kind words on to the team. Mum was a pleasure to look after and we look forward to welcoming her back to Ouse View on your next holiday.

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Review from Carol E (Daughter of Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall service, quality and respectful way my mother is looked after in a secure, caring manner, gives me peace of mind that she is in the best place for a better, healthier, quality of life.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care Home

Thank you for your review and I am happy that you have found peace of mind and feel that mum is in the best place to enable her to have a better quality of life. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Brian M (Son of Resident) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I rang the home asking about respite for my father, the manager rang me back within 10 mins. Extremely helpful and couldn't do enough for us. Upon visiting the home it is the best home I have visited. When we brought Dad here both my sister and myself felt at ease that he would be well looked after.
The whole of the staff that we have come across is fantastic and I have already recommended our view. Thank you.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ouse View Care Home

Thank you for your review and the positive experience you have received as a family. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Barchester Ouse View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.832 for Barchester Ouse View Care Home is calculated as follows: ( (187 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 202 Ratings = 4.832
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ouse View Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (4)

Rebekka

Rebekka Richardson

Job Title: General Manager Joined: 2022

Thank you for taking the time to look further into what Ouse View has to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I am responsible for running this beautiful, purpose-built home and my passion is to provide an outstanding service for those that we support in a warm and pleasant environment.


I have worked for Barchester for over 6 years and was previously the Home Administrator for 2 years before being appointed to the role of General Manager at a sister home in March 2020. I moved to Ouse View in January 2022 and I am looking forward to working with the fabulous team here at the home and building great relationships in the local community.

Sue

Sue Phillips

Job Title: Deputy Manager Joined: 2024

Hello. My name is Sue, I was the Unit Manager at the home before being appointed Deputy Home Manager in May 2024.


I have been working in the care sector since 2010.


I have gained a vast amount of experience, knowledge and skills which I am able to put into practice at Ouse View. I am very passionate about person-centred care and strive to consistently deliver the very highest standards of care.

Louise

Louise Thompson

Job Title: Administrator Joined: 2020

My name is Louise and I am the Administration Manager at Ouse View.


I joined Barchester Healthcare in 2019 and I have over 13 years of administration experience specifically within the residential care sector.


I love working in a care home setting, and before taking up this role at Ouse View, I was the Administrator at another wonderful Barchester home, Lindum House in Beverley.

Luke

Luke Royle

Job Title: Head Chef Joined: 2024

Hi, my name is Luke and I am the Head Chef here at Ouse View.


I joined Barchester and the Ouse View team in 2024 to be able to provide outstanding meals which are presented beautifully, and tailored to each resident's needs, wants and desires.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ouse View Care Home to verify any information. View our terms and conditions. Barchester Ouse View Care Home has an Enhanced Service - more info.