Barchester Ouse View Care Home

I was very happy with the care my mother received during the two weeks of respite at Ouse View. She was apprehensive about staying there, but she loved it. The care was excellent; the staff were brilliant and so welcoming. The food was exceptional, with plenty of variety. There was a very good entertainment programme.

My introduction to the Ouse View Care Home was instructed by m choice of care after my hip operation was approved. My items for use had already been taken to the care home for my short break. The care I received on entry to the care home was excellent. I found it a friendly place and I was introduced to several nurses which I found difficult to identify visually. Also Celiac I need special food, to which the chef responded with care. These were also important items for me to access and the quality of the standard of this care home.

Having been a Lift Inspector for 27 years, before my retirement, I have visited 100's of installations in care homes and private hospitals nationwide. Ouse View is the most impressive care facility I have encountered. I cannot fault part of this establishment, which has superior standards throughout. All the staff go about the duties, with impeccable professional standards, and without doubt, Ouse View continues to maintain levels of care that are worthy of being one of Barchesters leading care providers.

Ouse View is the best, nothing is too much trouble, the staff treat the residents with respect as if they were part of their own family. There is always something for the residents to do if they want to take part.

My mum has improved significantly since she became a resident two months ago.

My mother spent 5 weeks at Ouse View following a hospital admission. It's an impressive place, but much more importantly, the staff took great care of my mum and of our whole family. They took time to get to know us, were understanding when things were difficult, and showed us care in the best sense. I was also impressed that they always answered the phone and tried their best to sort out any queries. My mum has now had to transfer to another home that can better meet her particular needs. Ouse View went out of their way to support us with this, offering help and flexibility at every stage of the process. Thank you all.

Lovely, would highly recommend it to all.

My wife recently stayed here for a week while I took a respite break. I knew she was in safe hands immediately. Nothing was too much trouble, and the staff were always cheerful and helpful. The home is beautifully furnished and very clean. I would not hesitate to use Ouse View in the future.

Mum enjoyed her 3 weeks respite very much. She benefited from knowing she was safe and someone was here for her 24/7. The home is beautiful and the staff could not do enough for her. She enjoyed the meals and the company. Her only complaint if that is not too strong a word was that meals and drinks were lukewarm.

My mother had a two week stay at Ouse View and the experience for her was just wonderful. Cannot thank the team enough for their care and attention towards my mother. The facility gives me total peace of mind when I go away that my mother is cared for in a 'home from home' situation. Thank you.

The overall service, quality and respectful way my mother is looked after in a secure, caring manner, gives me peace of mind that she is in the best place for a better, healthier, quality of life.

I rang the home asking about respite for my father, the manager rang me back within 10 mins. Extremely helpful and couldn't do enough for us. Upon visiting the home it is the best home I have visited. When we brought Dad here both my sister and myself felt at ease that he would be well looked after. The whole of the staff that we have come across is fantastic and I have already recommended our view. Thank you.

A very enjoyable stay excellently looked after. It's like a first-class hotel. I could not find fault with anything, Excellent food and if I did not fancy anything on the menu something else was supplied and I really appreciated this.

The care that we subsequently received was nothing less than wonderful and absolutely first-class.

We’re immensely grateful to all the staff for supporting us with Mum’s recent move to Ouse View and for helping her to settle in.

We were very fortunate that the Ouse View Care Home had just opened when it became apparent that our mum needed full time residential care. The facilities are excellent, the staff are highly professional and we feel very confident that our Mum is being well cared for.

Although the care home is beautifully appointed throughout, it's the staff that are the most important factor in providing a safe and fulfilling environment. Everyone I've encountered at Ouse View seems totally committed to providing the best care possible to the residents which is truly uplifting.

These are uncertain times and the pressures on care homes are well documented, but Barchester homes have introduced clear policies aimed at protecting their residents. As of November they have introduced a new safe way of visiting loved ones and I'm looking forward to my first indoor visit to see my mum this week!

Everyone has been so kind - to me as well as Mum - but I can't close without special thanks to the Home Services Adviser, Activities Coordinator, Deputy Manager and General Manager.

My mother was the first resident to move into Ouse View, which we selected because she knew some of the carers from her previous care home. We were concerned about how the move might work out but everything has worked really well. The ratio of staff to residents is excellent, the staff are friendly and enthusiastic and as might be expected in a new home the facilities are excellent. The only downside is the inability to visit but we know that she is being looked after by caring people and is flourishing. Thank you.