Barchester Ouse View Care Home

1 Fordlands Road, Fulford, York YO19 4QT
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9.8 46 Reviews
  • Barchester Ouse View Care Home, York
Ouse View is a modern, purpose-built care home which been specifically designed to provide high-quality elderly care, including residential care, as well as care and support for individuals living with dementia on their memory lane community.

The home provides care and support to people living with dementia in a dedicated unit, with interior space, colours and bedrooms all designed to help with difficulties associated with the condition.

Interior design is similarly tailored to needs, with striking colour contrasts, reminiscence aids, differentiated resident doors and appropriate signage.

Their approach to care is based upon personalised care-plans, which ensure that each person is treated with respect and their independence and choices are maximised.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1519

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ouse View Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rebekka Richardson (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Barchester Ouse View Care Home Reviews (46)

9.8

Barchester Ouse View Care Home has a Review Score of 9.8 (9.832) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Ouse View Care Home has 46 reviews.

Overall Experience
  • 42
  • 2
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  • 1
  • 1
Date Published
  • 46
  • 2
  • 5
  • 17
  • 29
Reviewer Connection to Barchester Ouse View Care Home
  • 17
  • 9
  • 6
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
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  • 1
Total of 46, showing 41-46
Review from E W (Respite Resident) assisted by family/friend published on 2 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very enjoyable stay excellently looked after. It's like a first-class hotel. I could not find fault with anything, Excellent food and if I did not fancy anything on the menu something else was supplied and I really appreciated this.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care Home

Good Morning, thank you for your lovely review. I will pass your comments and praise on to the team.
I hope you are keeping well and look forward to seeing you again when visiting is allowed.
Keep well

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Review from Stuart B (Cousin of Resident) published on 22 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our first point of contact, the managers and staff were very understanding of our needs, very obliging, caring and very professional in their overall approach.
Every question put to the staff was answered with empathy and politeness, and they were totally focussed on delivering a very good care
package that we required. Nothing seemed too much for them to assist in.
The care that we subsequently received was nothing less than wonderful and absolutely first-class.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care Home

Good Morning, thank you for your great review. We are so pleased that you and your cousin were happy with the care and support given during her respite stay. We hope that she remains well, and may we wish you and yours a Great Christmas and a Happy New Year 2021.

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Review from Helen K (Daughter of Resident) published on 18 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wouldn’t hesitate to recommend Ouse View Care Home to anyone seeking a new home for their loved one. The staff clearly have the comfort, health, dignity and wellbeing of all their residents at heart and it’s hugely reassuring to know that Mum is being taken such good care of. Ouse View is clean, beautifully
furnished and decorated to a high standard and the ambience is warm and welcoming. Communal areas are light and airy and the bedrooms spacious and well laid out. There’s a wide selection of activities for the residents to enjoy and it’s evident that Mum is really benefitting from the opportunity for social interaction that these provide. Ouse View has been quick to adapt a room for safe indoor visits and in between these visits, the staff are more than happy to accommodate regular Skype calls to ensure that regular contact with Mum is maintained.
We’re immensely grateful to all the staff for supporting us with Mum’s recent move to Ouse View and for helping her to settle in.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care Home

Many thanks for taking the time to provide a review for Ouse View. I will share your thoughts with the whole team. I am glad that you are finding the designated visiting room a success, we are very happy with it and it beats sitting outside in the inclement weather! Again thank you for your kind words. Keep well, Pauline

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Review from Nigel B (Son of Resident) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very fortunate that the Ouse View Care Home had just opened when it became apparent that our mum needed full time residential care. The facilities are excellent, the staff are highly professional and we feel very confident that our Mum is being well cared for.


Although the care home is beautifully

appointed throughout, it's the staff that are the most important factor in providing a safe and fulfilling environment. Everyone I've encountered at Ouse View seems totally committed to providing the best care possible to the residents which is truly uplifting.


These are uncertain times and the pressures on care homes are well documented, but Barchester homes have introduced clear policies aimed at protecting their residents. As of November they have introduced a new safe way of visiting loved ones and I'm looking forward to my first indoor visit to see my mum this week!

Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care Home

Thank you for your kind and supportive words, I will share them with the team. We, along with mum, are looking forward to your visit. Keep well.

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Review from Linda D (Daughter of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first contact with Ouse View, I have nothing but praise for the people I've dealt with. It has been a trying time, negotiating local Covid-19 restrictions, but they couldn't have been more helpful in supporting me in arranging Mum's move from a care home where she hadn't settled.
And since
Mum moved in, the transformation in her has been amazing. She settled in immediately and has received the very best of care in all respects. Most importantly, she is engaged and cheerful. In her own words "I feel that people are interested in me - this was a good move".
After months of worry, I feel I can now relax, knowing that Mum is not only safe, but happy too!
Fabulous people, putting residents' happiness first - you can't ask more than that when you're trusting others to care for that very special person.
Everyone has been so kind - to me as well as Mum - but I can't close without special thanks to the Home Services Adviser, Activities Coordinator, Deputy Manager and General Manager.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care Home

Thank you for all your kind words and have shared them with the team. They are pleased that you are happy and that mum has settled at Ouse View. Mum is a pleasure to look after and she is making friends with the other residents living in the home.

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Review from David B (Son of Resident) published on 4 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was the first resident to move into Ouse View, which we selected because she knew some of the carers from her previous care home. We were concerned about how the move might work out but everything has worked really well. The ratio of staff to residents is excellent, the staff are friendly
and enthusiastic and as might be expected in a new home the facilities are excellent. The only downside is the inability to visit but we know that she is being looked after by caring people and is flourishing. Thank you.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care Home

Thank you, David, for your kind words, I will pass them on to the team. Mum is a pleasure to look after and has settled in well to being part of the Ouse View family. Unfortunately, we cannot accept visitors at the moment, despite having a fabulous designated visiting room on the ground floor, but hopefully, this will be reviewed soon and we can look forward to seeing you soon. Again thank you for taking the time and keep well.

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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Barchester Ouse View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.832 for Barchester Ouse View Care Home is calculated as follows: ( (187 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 202 Ratings = 4.832
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ouse View Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (4)

Rebekka

Rebekka Richardson

Job Title: General Manager Joined: 2022

Thank you for taking the time to look further into what Ouse View has to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I am responsible for running this beautiful, purpose-built home and my passion is to provide an outstanding service for those that we support in a warm and pleasant environment.


I have worked for Barchester for over 6 years and was previously the Home Administrator for 2 years before being appointed to the role of General Manager at a sister home in March 2020. I moved to Ouse View in January 2022 and I am looking forward to working with the fabulous team here at the home and building great relationships in the local community.

Sue

Sue Phillips

Job Title: Deputy Manager Joined: 2024

Hello. My name is Sue, I was the Unit Manager at the home before being appointed Deputy Home Manager in May 2024.


I have been working in the care sector since 2010.


I have gained a vast amount of experience, knowledge and skills which I am able to put into practice at Ouse View. I am very passionate about person-centred care and strive to consistently deliver the very highest standards of care.

Louise

Louise Thompson

Job Title: Administrator Joined: 2020

My name is Louise and I am the Administration Manager at Ouse View.


I joined Barchester Healthcare in 2019 and I have over 13 years of administration experience specifically within the residential care sector.


I love working in a care home setting, and before taking up this role at Ouse View, I was the Administrator at another wonderful Barchester home, Lindum House in Beverley.

Luke

Luke Royle

Job Title: Head Chef Joined: 2024

Hi, my name is Luke and I am the Head Chef here at Ouse View.


I joined Barchester and the Ouse View team in 2024 to be able to provide outstanding meals which are presented beautifully, and tailored to each resident's needs, wants and desires.

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