Barchester Ouse View Care Home

1 Fordlands Road, Fulford, York YO19 4QT
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9.8 55 Reviews
  • Barchester Ouse View Care Home, York
Ouse View is a modern, purpose-built care home which been specifically designed to provide high-quality elderly care, including residential care, as well as care and support for individuals living with dementia on their memory lane community.

The home provides care and support to people living with dementia in a dedicated community with interior space, colours and bedrooms all designed to help with difficulties associated with the condition.

Interior design is similarly tailored to needs, with striking colour contrasts, reminiscence aids, differentiated resident doors and appropriate signage.

Their approach to care is based upon personalised care-plans, which ensure that each person is treated with respect and their independence and choices are maximised.
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Care Provided by Barchester Ouse View Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1483

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

The price(s) shown are provided by the care home. Contact Barchester Ouse View Care Home for full pricing details and T&Cs.

Contact Barchester Ouse View Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Ouse View Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rebekka Richardson (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Barchester Ouse View Care Home Reviews (55)

9.8

Barchester Ouse View Care Home has a Review Score of 9.8 (9.753) out of 10, based on 20 reviews in the last 2 years.
Over all time Barchester Ouse View Care Home has 55 reviews.

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Reviewer Connection to Barchester Ouse View Care Home
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Review from S L (Daughter of Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ouse View is the best, nothing is too much trouble, the staff treat the residents with respect as if they were part of their own family. There is always something for the residents to do if they want to take part.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ouse View Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from A T (Son of Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely impressed by the level of service and friendliness of the staff.
My mum has improved significantly since she became a resident two months ago.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ouse View Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Deborah C (Daughter of Resident) published on 16 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 5 weeks at Ouse View following a hospital admission. It's an impressive place, but much more importantly, the staff took great care of my mum and of our whole family. They took time to get to know us, were understanding when things were difficult, and showed us care in the best sense.
I was also impressed that they always answered the phone and tried their best to sort out any queries. My mum has now had to transfer to another home that can better meet her particular needs. Ouse View went out of their way to support us with this, offering help and flexibility at every stage of the process. Thank you all.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care HomeMany thanks for your kind and thoughtful review, I will share your kind words with our team. We wish mum well in her new home.
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Review from Paul F (Grandson of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, would highly recommend it to all.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ouse View Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Derek T (Husband of Resident) published on 20 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife recently stayed here for a week while I took a respite break. I knew she was in safe hands immediately. Nothing was too much trouble, and the staff were always cheerful and helpful. The home is beautifully furnished and very clean. I would not hesitate to use Ouse View in the future.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care HomeThank you for your review and the positive experience you have received. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from J C (Daughter of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum enjoyed her 3 weeks respite very much. She benefited from knowing she was safe and someone was here for her 24/7. The home is beautiful and the staff could not do enough for her. She enjoyed the meals and the company. Her only complaint if that is not too strong a word was that meals and drinks
were lukewarm.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care HomeWe value all feedback as this helps us to improve our service where required. I am disappointed that mum did not have a positive experience around our meal service. I will pass on your feedback to the team. Thank you for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. We look forward to welcoming your mum back in the next couple of weeks for a further respite stay.
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Review from Janis K (Daughter of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had a two week stay at Ouse View and the experience for her was just wonderful. Cannot thank the team enough for their care and attention towards my mother. The facility gives me total peace of mind when I go away that my mother is cared for in a 'home from home' situation. Thank you.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care HomeMany thanks for your positive feedback, I will pass your kind words on to the team. Mum was a pleasure to look after and we look forward to welcoming her back to Ouse View on your next holiday.
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Review from Carol E (Daughter of Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall service, quality and respectful way my mother is looked after in a secure, caring manner, gives me peace of mind that she is in the best place for a better, healthier, quality of life.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care HomeThank you for your review and I am happy that you have found peace of mind and feel that mum is in the best place to enable her to have a better quality of life. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Brian M (Son of Resident) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I rang the home asking about respite for my father, the manager rang me back within 10 mins. Extremely helpful and couldn't do enough for us. Upon visiting the home it is the best home I have visited. When we brought Dad here both my sister and myself felt at ease that he would be well looked after.
The whole of the staff that we have come across is fantastic and I have already recommended our view. Thank you.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Ouse View Care HomeThank you for your review and the positive experience you have received as a family. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from E W (Respite Resident) assisted by family/friend published on 2 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very enjoyable stay excellently looked after. It's like a first-class hotel. I could not find fault with anything, Excellent food and if I did not fancy anything on the menu something else was supplied and I really appreciated this.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care HomeGood Morning, thank you for your lovely review. I will pass your comments and praise on to the team.
I hope you are keeping well and look forward to seeing you again when visiting is allowed.
Keep well
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Review from Stuart B (Cousin of Resident) published on 22 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our first point of contact, the managers and staff were very understanding of our needs, very obliging, caring and very professional in their overall approach.
Every question put to the staff was answered with empathy and politeness, and they were totally focussed on delivering a very good care
package that we required. Nothing seemed too much for them to assist in.
The care that we subsequently received was nothing less than wonderful and absolutely first-class.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care HomeGood Morning, thank you for your great review. We are so pleased that you and your cousin were happy with the care and support given during her respite stay. We hope that she remains well, and may we wish you and yours a Great Christmas and a Happy New Year 2021.
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Review from Helen K (Daughter of Resident) published on 18 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wouldn’t hesitate to recommend Ouse View Care Home to anyone seeking a new home for their loved one. The staff clearly have the comfort, health, dignity and wellbeing of all their residents at heart and it’s hugely reassuring to know that Mum is being taken such good care of. Ouse View is clean, beautifully
furnished and decorated to a high standard and the ambience is warm and welcoming. Communal areas are light and airy and the bedrooms spacious and well laid out. There’s a wide selection of activities for the residents to enjoy and it’s evident that Mum is really benefitting from the opportunity for social interaction that these provide. Ouse View has been quick to adapt a room for safe indoor visits and in between these visits, the staff are more than happy to accommodate regular Skype calls to ensure that regular contact with Mum is maintained.
We’re immensely grateful to all the staff for supporting us with Mum’s recent move to Ouse View and for helping her to settle in.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care HomeMany thanks for taking the time to provide a review for Ouse View. I will share your thoughts with the whole team. I am glad that you are finding the designated visiting room a success, we are very happy with it and it beats sitting outside in the inclement weather! Again thank you for your kind words. Keep well, Pauline
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Review from Nigel B (Son of Resident) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very fortunate that the Ouse View Care Home had just opened when it became apparent that our mum needed full time residential care. The facilities are excellent, the staff are highly professional and we feel very confident that our Mum is being well cared for.


Although the care home is beautifully

appointed throughout, it's the staff that are the most important factor in providing a safe and fulfilling environment. Everyone I've encountered at Ouse View seems totally committed to providing the best care possible to the residents which is truly uplifting.


These are uncertain times and the pressures on care homes are well documented, but Barchester homes have introduced clear policies aimed at protecting their residents. As of November they have introduced a new safe way of visiting loved ones and I'm looking forward to my first indoor visit to see my mum this week!

Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care HomeThank you for your kind and supportive words, I will share them with the team. We, along with mum, are looking forward to your visit. Keep well.
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Review from Linda D (Daughter of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first contact with Ouse View, I have nothing but praise for the people I've dealt with. It has been a trying time, negotiating local Covid-19 restrictions, but they couldn't have been more helpful in supporting me in arranging Mum's move from a care home where she hadn't settled.
And since
Mum moved in, the transformation in her has been amazing. She settled in immediately and has received the very best of care in all respects. Most importantly, she is engaged and cheerful. In her own words "I feel that people are interested in me - this was a good move".
After months of worry, I feel I can now relax, knowing that Mum is not only safe, but happy too!
Fabulous people, putting residents' happiness first - you can't ask more than that when you're trusting others to care for that very special person.
Everyone has been so kind - to me as well as Mum - but I can't close without special thanks to the Home Services Adviser, Activities Coordinator, Deputy Manager and General Manager.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care HomeThank you for all your kind words and have shared them with the team. They are pleased that you are happy and that mum has settled at Ouse View. Mum is a pleasure to look after and she is making friends with the other residents living in the home.
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Review from David B (Son of Resident) published on 4 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was the first resident to move into Ouse View, which we selected because she knew some of the carers from her previous care home. We were concerned about how the move might work out but everything has worked really well. The ratio of staff to residents is excellent, the staff are friendly
and enthusiastic and as might be expected in a new home the facilities are excellent. The only downside is the inability to visit but we know that she is being looked after by caring people and is flourishing. Thank you.
Reply from Pauline Hodgson, General Manager at Barchester Ouse View Care HomeThank you, David, for your kind words, I will pass them on to the team. Mum is a pleasure to look after and has settled in well to being part of the Ouse View family. Unfortunately, we cannot accept visitors at the moment, despite having a fabulous designated visiting room on the ground floor, but hopefully, this will be reviewed soon and we can look forward to seeing you soon. Again thank you for taking the time and keep well.
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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Barchester Ouse View Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Barchester Ouse View Care Home is calculated as follows: ( (207 Excellents x 5) + (13 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 234 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Barchester Ouse View Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

Rebekka

Rebekka Richardson

Job Title: General Manager Joined: 2022

Thank you for taking the time to look further into what Ouse View has to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I am responsible for running this beautiful, purpose-built home and my passion is to provide an outstanding service for those that we support in a warm and pleasant environment.


I have worked for Barchester for over 6 years and was previously the Home Administrator for 2 years before being appointed to the role of General Manager at a sister home in March 2020. I moved to Ouse View in January 2022 and I am looking forward to working with the fabulous team here at the home and building great relationships in the local community.

Louise

Louise Thompson

Job Title: Administrator Joined: 2020

My name is Louise and I am the Administration Manager at Ouse View.


I joined Barchester Healthcare in 2019 and I have over 13 years of administration experience specifically within the residential care sector.


I love working in a care home setting, and before taking up this role at Ouse View, I was the Administrator at another wonderful Barchester home, Lindum House in Beverley.

Makayla

Makayla Proctor

Job Title: Activities Co-ordinator

Hi, I’m Makayla, and I’m the Activities Coordinator here at Ouse View.


I started my career here at Ouse view originally as a carer in 2023, our life enrichment programme is something that has always been very close to my heart, I was given a chance to finally be a part of the activities team when I found out I was having a baby due in November 2026 and I’m very excited to bring life into the world, I have enjoyed learning from the team and found my passion to make the residents laugh and smile and enjoy their time here at Ouse View.

Luke

Luke Royle

Job Title: Head Chef Joined: 2024

Hi, my name is Luke and I am the Head Chef here at Ouse View.


I joined Barchester and the Ouse View team in 2024 to be able to provide outstanding meals which are presented beautifully, and tailored to each resident's needs, wants and desires.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ouse View Care Home to verify any information. View our terms and conditions. Barchester Ouse View Care Home has an Enhanced Service - more info.