Dora Rose Care Home

1 Brocton Road, Milford, Stafford ST17 0UH
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9.4 76 Reviews
  • Dora Rose Care Home, Stafford
Situated in an area of outstanding natural beauty, and set in its own beautifully landscaped grounds, Dora Rose has state of the art facilities and will deliver the highest level of care for its residents. This luxurious new home has been meticulously designed and will offer a new level in comfort and wellbeing.

Located some three miles from Stafford town centre, in the village of Milford, Dora Rose will occupy a special place in the Macc Care family.

Dora Rose want to develop a home and community that not only staff and residents can be proud of, but also people in local communities and the surrounding area.

Dora Rose is a home with one aim in mind – to look after residents in a warm, compassionate, safe and friendly environment. Everyone at Dora Rose is dedicated to making sure that welfare and personal happiness is at the forefront of everything they do.
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Care Provided by Dora Rose Care Home

Type of Service

    Nursing Home
  • For a maximum of 71 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Dora Rose Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Dora Rose Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claire Hayward (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Number of floors: 3

Room Information

  • Single Rooms (71)

Visiting

  • No time restrictions on the visiting hours but if possible please avoid lunch and dinner time.

Parking

  • Ample car parking at the Care Home

Dora Rose Care Home Reviews (76)

9.4

Dora Rose Care Home has a Review Score of 9.4 (9.410) out of 10, based on 30 reviews in the last 2 years.
Over all time Dora Rose Care Home has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dora Rose Care Home
  • 28
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Total of 76, showing 21-40
Review from R B (Son of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother's at the Dora Rose now and my father was there for his last 3 months in 2024. We had to rapidly learn about care homes in 2024, reviewed several and visited a few. We shed a tear when our parents got a place. It's always very clean. It's spacious and on Cannock Chase so good views / opportunities
for fresh air. The staff/resident ratio is very good, it has a nursing care floor as well as residential and dementia floors, the activities are simply incredible, and the quality of the staff, staff management, and their processes is first rate. Staff are friendly, motivated, know all the residents and genuinely care for them, whether that's safeguarding, nursing or entertaining. My mother is genuinely happy there, often dancing, enjoying visits from pantos and characters, boat trips and more. We know we're very fortunate to afford it, it's definitely in the higher cost bracket. Highly recommended.
Reply from Claire Hayward, Manager at Dora Rose Care HomeThank you for your review, and your kind words, it's always a pleasure that our residents and family members our happy with service provided. The management and staff teams take pride in knowing residents and families likes and dislikes and continue to support a happy and fulfilled life.
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Review from Greg T (Son of Resident) published on 9 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 84 year old father has been a resident at Dora Rose care home for almost 4 years and says he is really happy there. He is bed-bound and has difficulties with his memory. The Activities team have made a considerable difference to him and he now has some enjoyment in life. The Activities team has
frequently arranged for video calls, so that we can share family news and mark occasions. His quiet presence during these calls allows us to see that my father is in a comfortable, caring environment.


The Activities Manager has a connection to my father and spends time with him to make his life better. For example, he arranged for the purchase of an internet speaker, so that dad could listen to some of the music from his past. He also recently made contact with a cousin of dad's and facilitated a telephone call so that they could catch up after many years. All in all, I get the impression that the Activities team take the time; put in the effort to help residents enjoy life in care as much as is possible.

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Review from Alison B (Daughter of Resident) published on 19 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always found Dora Rose very respectful towards mum. The staff are kind and there are plenty of activities which they include mum in. She is well cared for in a homely environment. I believe the food to be of a good standard and the home appears clean and tidy.
Reply from Claire Hayward, Manager at Dora Rose Care HomeThanks for your review its a pleasure taking care of your mum
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Review from Rebecca C (Daughter of Resident) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
To the Activities Co-ordinator, I just wanted to say thank you for all you did to support mum. Everything that you do and organise at Dora Rose, along with your team, is amazing and the residents as well as the management team are very lucky to have you. We have not seen anywhere else offer the range
of activities that you arrange and organise. You should be very proud of all your hard work. To all the carers, thank you for your kind, compassionate and genuine support during the time mum was living at Dora Rose, she was very well looked after and treated with dignity throughout her stay.
Reply from Claire Hayward, Manager at Dora Rose Care HomeMany thanks for your review, the activities team do go above and beyond to ensure a varied program, I will pass your thanks on to all of the care and nursing, and again many thanks for your kind words and positive review.
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Review from M D (Sister of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The entire staff is wonderful! The receptionists were kind and caring offering 100% help. During a tour by the manager to see if my sister would like to stay at Dora Rose, my sister's daughter, two sons and most importantly my sister would be staying at Dora Rose (if she would like to) were shown everywhere.
We met the Matron/Head Nurse of the area where my sister would be staying, the room reserved for her is lovely with a private wet room. We met carers who took us to the spacious dining room and the other areas. We met the entertainment co-ordinator and staff who looked after us and gave us programmes of forthcome events. After a tour of Dora Rose during a cup of tea and biscuits my sister decided she would like to stay, and has been looked after wonderfully by the Head Nurse and her team. The meals are excellent, laundry service. Everything is top-class. Amazing entertainment. Dora Rose is situated on a very beautiful site the building is modern and new the gardens are lovely. I would be happy to live there myself. Customer satisfaction 20/10 Top Class.
Reply from Emma Thorley, Manager at Dora Rose Care HomeThank you for your comments and 5-star review. We are happy you are pleased with the care being provided.
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Review from Peter H (Friend of Resident) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Yet another outstanding weekend for the residents and visitors to the Dora Rose Care Home.
On Saturday evening there was a cheese and wine party with singers to entertain those present. The catering staff produced a buffet which wanted for nothing, a large variety of cheeses, biscuits, crackers, some
fruit all stylishly presented in a tempting setting.
The singer(s) were an act who has appeared at Dora Rose on many previous occasions and was back by popular demand and entertained the audience with a selection of popular songs which were well received.
Sunday afternoon was another success with dozens of residents and visitors sat in the nicely presented and extensive gardens entertained by a local Christian charity band playing cheerful tunes to match the happy atmosphere and fine weather.
The weekend really has to be a feather in the activities team hat.
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Review from E H (Sister of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a lovely place for my sister, cannot find fault at all everybody is so kind. Thank you all.
Reply from Emma Thorley, Manager at Dora Rose Care HomeThank you for your 5 star review and kind comments.
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Review from B F (Sister of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have visited this lovely home for the last 2 years weekly. What a wonderful place! The cleanliness presentation and ambiance are just lovely to walk into. The staff are courteous friendly and welcoming. My sister is cared for safe and happy what more could you ask for? The social team work very hard
to entertain everyone!
Reply from Emma Thorley, Manager at Dora Rose Care HomeThank you for your 5-star review and lovely comments, they will be shared with the team.
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Review from N W (Friend of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My neighbour resided at Dora Rose Care Home from October 2023 to the date of his death on 23/04/24. The staff were always supportive of him and myself. It was a privilege to be part of his care. He was so happy there. The staff cared for him till his end. Lovely setting on Cannock Chase - my neighbour's
home area for 96 years.
Reply from Emma Thorley, Manager at Dora Rose Care HomeThank you for your review and lovely comments. I am so glad to hear you were pleased with the support received during his time at Dora Rose.
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Review from Kathy E (Daughter of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was with a heavy heart that we made the decision to move mum into a care home as she was strongly opposed - mum has now been at Dora Rose for 3 months and we have seen her well-being generally improve - she is very well cared for and seems to have settled really well despite our worries - the staff
have been truly amazing - they have got to know her likes and dislikes and how to make her life more comfortable - one of the reasons we settled on Dora Rose was to allow mum to make the most of social activities and I have to say how impressed I am with the range and frequency of different things going on. The team manages to secure some really great engaging activities and I can see that mum is really benefiting - mum particularly likes music-based activities and also gardening and she is getting lots of opportunities to do both of these. Recently we noticed mum not enjoying her food and after mentioning this to the team an alternative diet has been arranged - Thank you!
Reply from Emma Thorley, Manager at Dora Rose Care HomeThank you for your kind comments, we are pleased to hear how well mum has settled into her life at Dora Rose
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Review from Nigel D (Son of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We checked our 88-year-old mum in for a 4-week respite care break yesterday, as she has been struggling since a fall and leg infection. Our experience, which started several weeks ago when we connected MACC Care, the parent company to Dora Rose, has been extremely positive. They have been so kind and
compassionate and have helped us to navigate our first experience of nursing care. They organised a visit for my brother and I and we were immediately impressed with the quality of the home and the team. We looked at a number of other options but for us Dora Rose stood out. Then yesterday the way in which the team made our mum so welcome and the efficiency with which they handled Mum's arrival and settling in was just perfect!
Reply from Emma Thorley, Manager at Dora Rose Care HomeThank you for your kind comments, we are so happy you chose Dora Rose and that Mum is settling in well with us.
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Review from E G (Regular Volunteer) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a regular volunteer and visited recently (January 2024) to help the staff with an event.
I love visiting Dora Rose it has an excellent staff team who always go above and beyond to help and support the residents. During my recent visit, I noted staff supporting residents to and from the event
and also supporting residents with their needs during the event. Staff were very caring and encouraging. To ensure residents were able to enjoy the entertainment to its fullest.
The activities team had thought of everything to make the activity as entertaining and comfortable as possible.
Reply from Emma Thorley, Manager at Dora Rose Care HomeThank you for your kind comments and your on going support.
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Review from Susan L (Niece of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a short hospital stay, it was stated that our uncle required palliative care. We knew immediately that Dora Rose was where we wanted him to be cared for and our uncle trusted my judgement as a retired nurse. We had visited the home previously and were very impressed with many factors: cleanliness,
care, staff interaction and quality of activities organised for residents. Our uncle was treated with respect, dignity and kindness. His needs were met and he was in a safe environment. The staff, of all grades, were attentive, professional and polite, making our whole family feel welcome. The office and management team communicated well and always in a timely manner allowing a smooth admission during a difficult time.
We would highly recommend Dora Rose, to any family trying to find the ‘right accommodation’ for their loved one.
Reply from Emma Thorley, Manager at Dora Rose Care HomeThank you for your 5-star review and kind comments which will be shared with the team. Thank you for choosing Dora Rose.
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Review from H B (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Dora Rose for the last eighteen months, and I cannot fault the exemplary care she receives. All staff, no matter their role, are friendly, professional and caring. The nursing staff and carers are excellent. They know Mum well and are never too busy to chat with her or
to help her to be more comfortable. The manager is friendly, approachable and visible around the home.
Activities at Dora Rose are second to none. There is always something happening, such as singers, arts and crafts, animal visits, talks, mental stimulation games and many other events on a daily basis. The accommodation is excellent. Mum’s room is always clean and tidy and has all the facilities she needs to keep her comfortable.
Mum loves it here. She often comments on how good the staff are, how delicious the food is and how happy the activities make her feel. I would have no hesitation in highly recommending Dora Rose at Milford.
Reply from Emma Thorley, Manager at Dora Rose Care HomeThank you for your five-star review and kind comments about the home. It is a pleasure to care for your mum, and we are very pleased that she is happy here.
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Review from C H (Niece of Resident) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty has been in Dora Rose for just over 12 months and I would highly recommend it to anyone. From the moment you step through the doors, you are made to feel welcome by the reception. The care and support from the nurses, care assistants and even the cleaning and laundry staff is fantastic. My
aunty has been put on a soft diet for medical reasons which she does find hard at times as she can't eat what everyone else is eating, but the kitchen staff are amazing and will make something she can enjoy. The activities team, well what can I say, they go above and beyond and work so hard to put on lots of entertainment for the residents from live shows, bingo, trips out and animal visits you only have to look at the faces of the residents and how much they enjoy them so thank you.
Reply from Emma Thorley, Manager at Dora Rose Care HomeThank you so much for your 5-star review and your kind comments that will be shared with the team.
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Review from Dan J (Son of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An absolutely lovely home, in a wonderful location (bordering Cannock Chase). Premium care that the family really values.
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Review from Andrew C (Son of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dora Rose provides a safe and caring environment for my dad. My dad’s room has everything he needs and is kept very clean and tidy. But more important is the great quality of care that my dad experiences and this is all down to the staff. The staff are patient, kind and thoughtful. The family appreciate
how they have got to know my dad and know what works best to keep him upbeat and engaged. What is exceptional about Dora Rose is the excellent range of activities and experiences on offer for the residents. Live music, all kinds of animals to pat or stroke, magic shows, crafts, Morris dancers and visits from the vicar are just some of the many opportunities on offer. Brilliant! The dedication to enriching the lives of the residents in this way is impressive and very much appreciated!
Reply from Emma Thorley, Manager at Dora Rose Care HomeThank you for your 5-star review and the lovely feedback. We are so pleased you are happy with the care your father receives and the service we provide.
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Review from L J (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Dora Rose have gone above and beyond to provide excellent care for my mum. In fact, they provide so much more than care - they provide her with a fulfilling life and dignity. I am constantly blown away with the facilities, events and support given to my mum, but also to me and my family.
Dora Rose really feels like a community. Other than back at home, there is nowhere else I would rather my mum was.
Reply from Lorraine Shannon, Customer Relationship Manager at Dora Rose Care HomeThank you for taking the time to leave a review and you're lovely kind words. We are so delighted how pleased you are with the excellent care and all the support provided to mum and your family.
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Review from J M (Daughter of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our dad on one occasion was forgotten about at meal times, only when I flagged it up as I happened to be visiting at that time were any staff aware that they had forgotten him, their solution was to bring him cold food that should have been served hot.
After our dad sadly passed away we received two
separate emails asking if our dad wanted to take part in certain activities, this was deeply distressing as dad had not long passed away. I notified reception of the email and was assured this wouldn’t happen again. In my opinion, it shouldn’t have happened at all.
Unfortunately, we then received a second email asking about participation of activities.
As a grieving family, this was unacceptable and I cannot believe a company that is in this field doesn’t have a procedure in place to prevent this happening.
Reply from Lorraine Shannon, Customer Relationship Manager at Dora Rose Care HomeThank you for taking the time to leave a review. Firstly, please accept our sincerest condolences for your loss. We are extremely sorry to hear that your experience at Dora Rose has not been our normal 5* service. Our understanding is, your concerns were shared with the Manager so apologies that you feel, despite this, the matter remains unresolved. We have investigated the issues regarding correspondence being sent following your dad's passing and this was an in-house administrative error. We have reviewed our processes and can confidently reassure you that this will not happen again. Thank you for bringing it to our attention. Should you wish to discuss these matters further, please email info@macccare.com.
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Review from Christina S (Independent Advocate Deputyship) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Dora Rose do a wonderful job. Residents always seem well looked after and a range of activities are provided by the activities staff. The home is in a beautiful location and is well looked after. A lovely home to visit.
Reply from Emma Thorley, Manager at Dora Rose Care HomeThank you for your review of Dora Rose, and for your kind comments. We are pleased to hear you enjoy your visits here.
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Current Review Score: 9.4 (9.410)

Overview of Review Score

The Review Score of 9.4 (9.410) out of 10 for Dora Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.410 for Dora Rose Care Home is calculated as follows: ( (218 Excellents x 5) + (87 Goods x 4) + (33 Satisfactorys x 3) + (15 Poors x 2) + (3 Very Poors x 1) ) ÷ 356 Ratings = 4.41
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dora Rose Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (5)

Claire

Claire Hayward

Job Title: Care Home Manager Joined: 2024

I am proud to be the manager at Dora Rose Care Home.


Over the last 29 years, I have worked as a Registered Nurse in both the NHS and Health and Social Care. I have a background in adult nursing and Public Health. I have a passion for creating person-centred care within the care service.

Tammy

Tammy Orme

Job Title: Head Housekeeper Joined: 2020

I have worked as a domestic assistant for 20+ years, with my last 5 years here at Dora Rose.
I have a passion for cleaning and being a member of a team.


In my spare time, I enjoy spending time with my family, my dogs and our vacations.

Jan

Jan Coker

Job Title: Activities Lead

I am a farmer's daughter and still like to farm when I have time.
I have two grown-up children, Harry and Georgia. I live locally in a small village called Bednall.

Emily

Emily Taylor

Job Title: Administrator Joined: 2025

I am local to the Staffordshire area. I spend my free time finding new places to go with my little boy, and in the summer, you will often find us at different beaches every weekend. At home, I enjoy baking cakes and spending my weekends watching my brothers play football.


I have worked in administration for the last 2 years; I joined Dora Rose this year. I am excited to work at Dora Rose and look forward to making memories with everyone here.

Emma

Emma Patel

Job Title: receptionist Joined: 2025

I live locally in Huntington with my husband, dog, and cats. I have 2 grown-up daughters and 1 beautiful grandson, who is my world.


I'm fairly new to Dora Rose Care Home, but I am loving it. It's so peaceful being right in the heart of Cannock Chase. The people are lovely.


I would say I like cooking, but my husband is a chef, so he does it all. I am a foodie.


I like watching movies with my husband, and love music of all kinds. My utmost love is Cornwall. We go there every year. One day I would like to move there.


I am proud to say that I have worked for West Midlands Ambulance Service for 7 years as a 999 Health Advisor, plus 2 years at NHS 111 Service, also as a Health Advisor. I have many years’ experience in Customer Service Roles.

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