Dora Rose Care Home

1 Brocton Road, Milford, Stafford ST17 0UH
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9.5 63 Reviews
  • Dora Rose Care Home, Stafford
Situated in an area of outstanding natural beauty, and set in its own beautifully landscaped grounds, Dora Rose has state of the art facilities and will deliver the highest level of care for its residents. This luxurious new home has been meticulously designed and will offer a new level in comfort and wellbeing.

Located some three miles from Stafford town centre, in the village of Milford, Dora Rose will occupy a special place in the Macc Care family.

Dora Rose want to develop a home and community that not only staff and residents can be proud of, but also people in local communities and the surrounding area.

Dora Rose is a home with one aim in mind – to look after residents in a warm, compassionate, safe and friendly environment. Everyone at Dora Rose is dedicated to making sure that welfare and personal happiness is at the forefront of everything they do.
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Care Provided by Dora Rose Care Home

Type of Service

    Nursing Home
  • For a maximum of 71 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1600
  • Self-Funded Residential Dementia Care: £1600 – £1600
  • Self-Funded Nursing Care: £1700 – £1750
  • Self-Funded Nursing Dementia Care: £1700 – £1750

These prices are only a guideline, please contact Dora Rose Care Home to find out the exact price for your requirements.

Contact Dora Rose Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Dora Rose Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Emma Thorley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Room Information

  • Single Rooms (71)

Visiting

  • No time restrictions on the visiting hours but if possible please avoid lunch and dinner time.

Parking

  • Ample car parking at the Care Home

Dora Rose Care Home Reviews (63)

9.5

Dora Rose Care Home has a Review Score of 9.5 (9.517) out of 10, based on 20 reviews in the last 2 years.
Over all time Dora Rose Care Home has 63 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dora Rose Care Home
  • 22
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Total of 63, showing 21-40
Review from H B (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Dora Rose for the last eighteen months, and I cannot fault the exemplary care she receives. All staff, no matter their role, are friendly, professional and caring. The nursing staff and carers are excellent. They know Mum well and are never too busy to chat with her or
to help her to be more comfortable. The manager is friendly, approachable and visible around the home.
Activities at Dora Rose are second to none. There is always something happening, such as singers, arts and crafts, animal visits, talks, mental stimulation games and many other events on a daily basis. The accommodation is excellent. Mum’s room is always clean and tidy and has all the facilities she needs to keep her comfortable.
Mum loves it here. She often comments on how good the staff are, how delicious the food is and how happy the activities make her feel. I would have no hesitation in highly recommending Dora Rose at Milford.
Reply from Emma Thorley, Manager at Dora Rose Care Home

Thank you for your five-star review and kind comments about the home. It is a pleasure to care for your mum, and we are very pleased that she is happy here.

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Review from C H (Niece of Resident) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty has been in Dora Rose for just over 12 months and I would highly recommend it to anyone. From the moment you step through the doors, you are made to feel welcome by the reception. The care and support from the nurses, care assistants and even the cleaning and laundry staff is fantastic. My
aunty has been put on a soft diet for medical reasons which she does find hard at times as she can't eat what everyone else is eating, but the kitchen staff are amazing and will make something she can enjoy. The activities team, well what can I say, they go above and beyond and work so hard to put on lots of entertainment for the residents from live shows, bingo, trips out and animal visits you only have to look at the faces of the residents and how much they enjoy them so thank you.
Reply from Emma Thorley, Manager at Dora Rose Care Home

Thank you so much for your 5-star review and your kind comments that will be shared with the team.

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Review from Dan J (Son of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An absolutely lovely home, in a wonderful location (bordering Cannock Chase). Premium care that the family really values.
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Review from Andrew C (Son of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dora Rose provides a safe and caring environment for my dad. My dad’s room has everything he needs and is kept very clean and tidy. But more important is the great quality of care that my dad experiences and this is all down to the staff. The staff are patient, kind and thoughtful. The family appreciate
how they have got to know my dad and know what works best to keep him upbeat and engaged. What is exceptional about Dora Rose is the excellent range of activities and experiences on offer for the residents. Live music, all kinds of animals to pat or stroke, magic shows, crafts, Morris dancers and visits from the vicar are just some of the many opportunities on offer. Brilliant! The dedication to enriching the lives of the residents in this way is impressive and very much appreciated!
Reply from Emma Thorley, Manager at Dora Rose Care Home

Thank you for your 5-star review and the lovely feedback. We are so pleased you are happy with the care your father receives and the service we provide.

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Review from L J (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Dora Rose have gone above and beyond to provide excellent care for my mum. In fact, they provide so much more than care - they provide her with a fulfilling life and dignity. I am constantly blown away with the facilities, events and support given to my mum, but also to me and my family.
Dora Rose really feels like a community. Other than back at home, there is nowhere else I would rather my mum was.
Reply from Lorraine Shannon, Customer Relationship Manager at Dora Rose Care Home

Thank you for taking the time to leave a review and you're lovely kind words. We are so delighted how pleased you are with the excellent care and all the support provided to mum and your family.

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Review from J M (Daughter of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our dad on one occasion was forgotten about at meal times, only when I flagged it up as I happened to be visiting at that time were any staff aware that they had forgotten him, their solution was to bring him cold food that should have been served hot.
After our dad sadly passed away we received two
separate emails asking if our dad wanted to take part in certain activities, this was deeply distressing as dad had not long passed away. I notified reception of the email and was assured this wouldn’t happen again. In my opinion, it shouldn’t have happened at all.
Unfortunately, we then received a second email asking about participation of activities.
As a grieving family, this was unacceptable and I cannot believe a company that is in this field doesn’t have a procedure in place to prevent this happening.
Reply from Lorraine Shannon, Customer Relationship Manager at Dora Rose Care Home

Thank you for taking the time to leave a review. Firstly, please accept our sincerest condolences for your loss. We are extremely sorry to hear that your experience at Dora Rose has not been our normal 5* service. Our understanding is, your concerns were shared with the Manager so apologies that you feel, despite this, the matter remains unresolved. We have investigated the issues regarding correspondence being sent following your dad's passing and this was an in-house administrative error. We have reviewed our processes and can confidently reassure you that this will not happen again. Thank you for bringing it to our attention. Should you wish to discuss these matters further, please email info@macccare.com.

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Review from Christina S (Independent Advocate Deputyship) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Dora Rose do a wonderful job. Residents always seem well looked after and a range of activities are provided by the activities staff. The home is in a beautiful location and is well looked after. A lovely home to visit.
Reply from Emma Thorley, Manager at Dora Rose Care Home

Thank you for your review of Dora Rose, and for your kind comments. We are pleased to hear you enjoy your visits here.

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Review from Louise S (Great-granddaughter of Resident) published on 26 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care at Dora Rose is overall good. My nan seems comfortable and happy there. They put on good entertainment for the residents and provide different opportunities for families to get involved. My only concern is staffing at times and feel residents can be left to long unattended when they may need
help. This isn't a problem with the current staff as they are all lovely but I do feel they need more staff for the money that is being paid by residents for their care.
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Review from Matthew C (Son of Resident) published on 5 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I feel Dora Rose have made good improvements over the last two years of my dad staying at Dora Rose.
It was quite a rocky start with poor management and staff management but this has improved.
Areas to improve still are communication around health and wellness on a more regular basis. Being provided
more transparent feedback on changes in my father's state however regular it may be, does require improvement.
Greater assistance with understanding areas of how to gain government support. It feels as though this is skimmed over easily and not properly supported. The cost of this care home is by no means cheap and feels that there is no effort made to assist us with how to gain government support.
The facilities and resident entertainment are exceptional.
Reply from Emma Thorley, Manager at Dora Rose Care Home

Thank you for taking the time to leave a review and for your four-star rating.
We appreciate funding options can be complex and confusing for families and we are always available to offer support and guidance when required.
I trust our conversation was helpful and provided you with a better understanding as to how the local authority may be able to financially assist depending on an individual’s circumstances and our care review process.
We value all feedback received and we are pleased that you have seen areas of improvement and value the exceptional activity programme and facilities at Dora Rose.

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Review from Zafar I (Regular Volunteer) published on 3 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love volunteering at this care home and it is great to see that the care home has an amazing entertainment team which reaches out to every resident. My job involves listening to residents and they often talk about the exciting events that are on the activities schedule. The staff are friendly, hardworking
and dedicated,
Reply from Emma Thorley, Manager at Dora Rose Care Home

Thank you for your feedback and kind comments. We are happy you support the home in your voluntary position and thank you for your ongoing support.

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Review from Julie C (Daughter of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was going through a difficult time. Despite my sister, myself and friends visiting her, it became very obvious she needed 24 hour care/support. Every time we see her we ask her if everything is okay and she is happy, "No complaints" has always been mums reply.
From our point of view, the home
is always spotlessly clean. Mum is eating well and her choices are always catered for. Drinks and snacks are always available. Mum is supported with all of her personal hygiene and care needs. Activities are planned and occur every day. Staff are so caring and lovely people as individuals. Grounds are beautifully maintained and the surroundings are delightful. We have never had a reason to complain. However, any concerns be it medical or personal to mum are addressed quickly and politely. Feedback to us is always timely. We are always made to feel very welcome.
Reply from Emma Thorley, Manager at Dora Rose Care Home

Thank you very much for your review and your kind comments. We are pleased mum is happy and settled here.

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Review from G C (Grandson of Resident) published on 1 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Awful. Many staff members are great and do a good job, however management, senior staff and owners showed very little care and compassion which is unfortunate for the staff members that genuinely care.
Reply from Lorraine Shannon, Customer Relationship Manager at Dora Rose Care Home

Thank you for taking the time to leave a review. We are aware that you were in discussions with the home before your relative left in February 2022. Our apologies that you feel your concerns remain unresolved from conversations with the home and following our formal complaints procedure. We are sorry that your experience of Dora Rose did not meet your expectations and we are extremely disappointed to receive such a review as this is not in line with our normal 5* reviews received.

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Review from Linda R (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Dora Rose Care home since May 2022. After spending a month in the hospital, he asked me to look for some respite for him. It was recommended that I visit Dora Rose and have a look around. My first correspondence was with a lovely receptionist who made me an appointment. She was so
easy to talk to and very reassuring. I was shown around by a lovely male nurse, who answered all my questions and was very thorough. I just knew that Dora Rose was the place for my dad, and two weeks after his settling in, he asked if he could stay permanently. In nine months since he arrived his and my experience has been amazing. I cannot speak highly enough of Dora Rose from the management, admin, reception, maintenance, kitchen, laundry, cleaning, activities and care team they are all worth their weight in gold. Everyone goes above and beyond in all areas, which for me living two hours away means peace of mind. The care my dad is receiving is exceptional. Well done everyone.
Reply from Lorraine Shannon, Customer Relationship Manager at Dora Rose Care Home

Thank you for taking the time to leave such a thorough and heartfelt review. We are delighted to receive such positive feedback and that your dad is so happy and settled in our care.

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Review from Louise B (Daughter of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't rate Dora Rose highly enough. My Mum moved here after receiving appalling care from another care home. The difference was apparent immediately. The home is stunning, just like a 5* hotel. It's always clean, smells fresh and you always receive a warm welcome from the reception staff. Mum requires
a lot of care after being involved in an RTA, she has dementia and doesn't communicate verbally. The staff are incredible with her, she loves them all. They are caring and patient with her. There is always plenty going on, the activities team provide a very extensive list of tasks for the residents to get involved with. Also, there is a lot of events that family members can attend or share with their relative. There are regular family meetings, where concerns can be aired and are dealt with immediately. The Manager makes herself available whenever the need arises. She is approachable and; professional. I can't fault Dora on any aspect. It's where I would like to be myself if the need arose.
Reply from Emma Thorley, Manager at Dora Rose Care Home

Thank you for your kind comments and feedback about the home. We are glad to hear you are happy with all aspects of your mum's care and daily living needs.

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Review from Richard W (Son of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I reviewed and visited lots of care homes searching for a place that I felt my mum deserved. Nobody prepares you for this aspect of life and although you know it might happen one day it has been the most challenging and saddest time to come to terms with. From day one, everyone at Dora Rose from receptionist,
nurses, cleaners through to Manager, they have all been so helpful and kind making time for the conversations that matter to you which could be about worries about funding or just by helping you feel you're not on your own. It's not just about finding a home, it's about finding a home that cares about what you feel and think. We didn't think my mum would settle but she has and this was because of the Dora Rose nurses that took the time to make that difference in my mum's day and that mattered so much to us all. Early days yet, but I think we made the right choice for my mum.
Reply from Emma Thorley, Manager at Dora Rose Care Home

Thank you for your kind comments and for taking the time to leave us a review.

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Review from J B (Daughter of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After having a spell in hospital mum needed 24-hour care, Dora Rose was recommended to us and she went there in November 2022 originally for respite care but after being there for a week or so it was obvious that she needed care full time. She started off in the chase suite (nursing) where she was looked
after really well give or take a few hiccups along the way but with perseverance from us and the staff she started to improve and has just recently been moved up onto the Shugborough suite (residential) where she has continued to improve and is happy and settled. I cannot thank all the staff involved with mum's care enough. They go above and beyond to make sure her needs are met and nothing is too much trouble. I wouldn't want mum to be anywhere else. Thank you to you all.
Reply from Emma Thorley, Manager at Dora Rose Care Home

Thank you for taking the time to leave us a review and for your kind comments.

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Review from W T (Daughter of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Dora Rose are really kind, caring and friendly. It astonished me how quickly they learned my name. Recently mum was feeling a bit down, and amongst other things, she said she was a bit unhappy because for medical reasons she had to be on a soft diet. The activities officers cheered her
up that afternoon with chat and cappuccino and the very next day the chef came to see her and asked her what her favourite foods were. This is typical of the attentiveness of the whole team. A week ago one of the carers came in on her day off and whilst there she popped in to show Mum her new puppy because mum loves dogs, and today the Receptionist promised to bring her dog in on her day off too! I am so grateful to all the staff at Dora Rose, you are so kind and caring, and bring a smile to Mum's face, thank you all so much for going above and beyond.
Reply from Lorraine Shannon, Customer Relationship Manager at Dora Rose Care Home

Thank you for taking the time to leave a review. We are so pleased that your experience has been a positive one and that your lovely mum is so happy in our care.

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Review from Diane L (Daughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In our experience Dora Rose Care Home is an excellent facility, in fact, it is certainly home to our mum. The receptionists, care staff, nurses, and Activities Team (well done the team are amazing) are all helpful, kind, patient, committed, and happy to address questions, concerns, and queries. Our
mum has improved whilst being at Dora Rose and tells us that she wouldn't want to be anywhere else. There are many activities, shows, quizzes, crafts, events, and films, all of which mum participates in, and we can join in, or go to mum's room, or another lounge, if we prefer. Mum enjoys the food, we love how the residents have proper, sit-down meals, at tables, with one another, it is more like a dining experience. Recently, the Activities Team did a Name That Tune quiz, on Shugborough, that brought the house down and always puts on great events for the residents, and mum loves that the vicar visits and gives services and communion, in the reception/lounge area. Two other members of staff in particular are angels.
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Review from Liz B (Wife of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband came to stay at Dora Rose on February 22, following a long spell in various hospitals.
Initially, he stayed in his room all the time, but over the months, he has started to take part in activities, especially music events. The staff have been wonderful in talking to him and encouraging him
to take part in the life of Dora Rose. This has made such a positive difference to him, and he is a happier person.
At the beginning of December, he celebrated his 80th Birthday.
The activities staff arranged a small party for him to be able to celebrate with friends and family. The catering staff did an afternoon tea for us, and the chef made a wonderful birthday cake. Grateful thanks to everyone involved; it made a happy day even more special. Everyone had a lovely afternoon.
We are so lucky to have found Dora Rose; the staff, from reception to nursing staff (and others in between) are so kind and friendly to us all, and nothing is too much trouble if we need help or advice.
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Review from P B (Wife of Resident) published on 30 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is looked after extremely well. The staff are friendly and kind. Food has improved with the appointment of better catering staff and the activities team is outstanding. The family enjoy visiting as the reception is comfortable and welcoming. The reception staff are very helpful and kind.
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Current Review Score: 9.5 (9.517)

Overview of Review Score

The Review Score of 9.5 (9.517) out of 10 for Dora Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.517 for Dora Rose Care Home is calculated as follows: ( (170 Excellents x 5) + (40 Goods x 4) + (12 Satisfactorys x 3) + (13 Poors x 2) + (3 Very Poors x 1) ) ÷ 238 Ratings = 4.517
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dora Rose Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (2)

Julie

Julie Reade

Job Title: Customer relations executive Joined: 2025

I’m Julie, and I live in Tamworth. I am the owner of a 15-year-old tortie cat, Chrystal. She was a rescue cat at 6 months old. I love animals, and due to this, I am heavily involved in fundraising for a local animal rescue charity. I help organise fundraising events, support with cat homing visits and help with the transportation of donations to various local animal charities.

I was a holiday rep with Thomas Cook for 10 years. I have worked in many countries across the Mediterranean, Spain, Italy and Greece, to name a few. I have done a variety of roles working abroad, everything from looking after children in a kids club to taking adults on a bar crawl and meet/greet at the airport. This was a job I loved, as every 6-8 months I could change destination, and it inspired my love of travelling. Now that I live back in the UK, I look forward to my holidays and always look for new experiences or new destinations.

I have worked in the care industry for the last 15 years. I started in Domiciliary care before going to work at Good Hope Hospital for 9 years. I worked in a variety of departments, which I loved and learnt so much. I have since worked in areas involving Challenging behaviour, mental health and specialist Dementia nursing homes.

I am proud to be working at Macc Care and looking forward to the new challenges ahead, as well as meeting loads more new people.

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Claire Hayward

Job Title: Care home manager Joined: 2024

I am proud to be the manager at Dora Rose Care Home.


Over the last 29 years, I have worked as a Registered Nurse in both the NHS and Health and Social Care. I have a background in adult nursing and Public Health. I have a passion for creating person-centred care within the care service.

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