Dora Rose Care Home

1 Brocton Road, Milford, Stafford ST17 0UH
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9.5 67 Reviews
  • Dora Rose Care Home, Stafford
Situated in an area of outstanding natural beauty, and set in its own beautifully landscaped grounds, Dora Rose has state of the art facilities and will deliver the highest level of care for its residents. This luxurious new home has been meticulously designed and will offer a new level in comfort and wellbeing.

Located some three miles from Stafford town centre, in the village of Milford, Dora Rose will occupy a special place in the Macc Care family.

Dora Rose want to develop a home and community that not only staff and residents can be proud of, but also people in local communities and the surrounding area.

Dora Rose is a home with one aim in mind – to look after residents in a warm, compassionate, safe and friendly environment. Everyone at Dora Rose is dedicated to making sure that welfare and personal happiness is at the forefront of everything they do.
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Care Provided by Dora Rose Care Home

Type of Service

    Nursing Home
  • For a maximum of 71 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Dora Rose Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Dora Rose Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Thorley (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Room Information

  • Single Rooms (71)

Visiting

  • No time restrictions on the visiting hours but if possible please avoid lunch and dinner time.

Parking

  • Ample car parking at the Care Home

Dora Rose Care Home Reviews (67)

9.5

Dora Rose Care Home has a Review Score of 9.5 (9.507) out of 10, based on 24 reviews in the last 2 years.
Over all time Dora Rose Care Home has 67 reviews.

Overall Experience
  • 54
  • 8
  • 1
  • 2
  • 2
Date Published
  • 67
  • 11
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  • 24
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Reviewer Connection to Dora Rose Care Home
  • 25
  • 9
  • 5
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  • 4
  • 4
  • 4
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  • 1
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  • 1
  • 1
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Total of 67, showing 21-40
Review from Kathy E (Daughter of Resident) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was with a heavy heart that we made the decision to move mum into a care home as she was strongly opposed - mum has now been at Dora Rose for 3 months and we have seen her well-being generally improve - she is very well cared for and seems to have settled really well despite our worries - the staff
have been truly amazing - they have got to know her likes and dislikes and how to make her life more comfortable - one of the reasons we settled on Dora Rose was to allow mum to make the most of social activities and I have to say how impressed I am with the range and frequency of different things going on. The team manages to secure some really great engaging activities and I can see that mum is really benefiting - mum particularly likes music-based activities and also gardening and she is getting lots of opportunities to do both of these. Recently we noticed mum not enjoying her food and after mentioning this to the team an alternative diet has been arranged - Thank you!
Reply from Emma Thorley, Manager at Dora Rose Care Home
Thank you for your kind comments, we are pleased to hear how well mum has settled into her life at Dora Rose
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Review from Nigel D (Son of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We checked our 88-year-old mum in for a 4-week respite care break yesterday, as she has been struggling since a fall and leg infection. Our experience, which started several weeks ago when we connected MACC Care, the parent company to Dora Rose, has been extremely positive. They have been so kind and
compassionate and have helped us to navigate our first experience of nursing care. They organised a visit for my brother and I and we were immediately impressed with the quality of the home and the team. We looked at a number of other options but for us Dora Rose stood out. Then yesterday the way in which the team made our mum so welcome and the efficiency with which they handled Mum's arrival and settling in was just perfect!
Reply from Emma Thorley, Manager at Dora Rose Care Home
Thank you for your kind comments, we are so happy you chose Dora Rose and that Mum is settling in well with us.
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Review from E G (Regular Volunteer) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a regular volunteer and visited recently (January 2024) to help the staff with an event.
I love visiting Dora Rose it has an excellent staff team who always go above and beyond to help and support the residents. During my recent visit, I noted staff supporting residents to and from the event
and also supporting residents with their needs during the event. Staff were very caring and encouraging. To ensure residents were able to enjoy the entertainment to its fullest.
The activities team had thought of everything to make the activity as entertaining and comfortable as possible.
Reply from Emma Thorley, Manager at Dora Rose Care Home
Thank you for your kind comments and your on going support.
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Review from Susan L (Niece of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a short hospital stay, it was stated that our uncle required palliative care. We knew immediately that Dora Rose was where we wanted him to be cared for and our uncle trusted my judgement as a retired nurse. We had visited the home previously and were very impressed with many factors: cleanliness,
care, staff interaction and quality of activities organised for residents. Our uncle was treated with respect, dignity and kindness. His needs were met and he was in a safe environment. The staff, of all grades, were attentive, professional and polite, making our whole family feel welcome. The office and management team communicated well and always in a timely manner allowing a smooth admission during a difficult time.
We would highly recommend Dora Rose, to any family trying to find the ‘right accommodation’ for their loved one.
Reply from Emma Thorley, Manager at Dora Rose Care Home
Thank you for your 5-star review and kind comments which will be shared with the team. Thank you for choosing Dora Rose.
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Review from H B (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Dora Rose for the last eighteen months, and I cannot fault the exemplary care she receives. All staff, no matter their role, are friendly, professional and caring. The nursing staff and carers are excellent. They know Mum well and are never too busy to chat with her or
to help her to be more comfortable. The manager is friendly, approachable and visible around the home.
Activities at Dora Rose are second to none. There is always something happening, such as singers, arts and crafts, animal visits, talks, mental stimulation games and many other events on a daily basis. The accommodation is excellent. Mum’s room is always clean and tidy and has all the facilities she needs to keep her comfortable.
Mum loves it here. She often comments on how good the staff are, how delicious the food is and how happy the activities make her feel. I would have no hesitation in highly recommending Dora Rose at Milford.
Reply from Emma Thorley, Manager at Dora Rose Care Home
Thank you for your five-star review and kind comments about the home. It is a pleasure to care for your mum, and we are very pleased that she is happy here.
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Review from C H (Niece of Resident) published on 6 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty has been in Dora Rose for just over 12 months and I would highly recommend it to anyone. From the moment you step through the doors, you are made to feel welcome by the reception. The care and support from the nurses, care assistants and even the cleaning and laundry staff is fantastic. My
aunty has been put on a soft diet for medical reasons which she does find hard at times as she can't eat what everyone else is eating, but the kitchen staff are amazing and will make something she can enjoy. The activities team, well what can I say, they go above and beyond and work so hard to put on lots of entertainment for the residents from live shows, bingo, trips out and animal visits you only have to look at the faces of the residents and how much they enjoy them so thank you.
Reply from Emma Thorley, Manager at Dora Rose Care Home
Thank you so much for your 5-star review and your kind comments that will be shared with the team.
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Review from Dan J (Son of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An absolutely lovely home, in a wonderful location (bordering Cannock Chase). Premium care that the family really values.
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Review from Andrew C (Son of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dora Rose provides a safe and caring environment for my dad. My dad’s room has everything he needs and is kept very clean and tidy. But more important is the great quality of care that my dad experiences and this is all down to the staff. The staff are patient, kind and thoughtful. The family appreciate
how they have got to know my dad and know what works best to keep him upbeat and engaged. What is exceptional about Dora Rose is the excellent range of activities and experiences on offer for the residents. Live music, all kinds of animals to pat or stroke, magic shows, crafts, Morris dancers and visits from the vicar are just some of the many opportunities on offer. Brilliant! The dedication to enriching the lives of the residents in this way is impressive and very much appreciated!
Reply from Emma Thorley, Manager at Dora Rose Care Home
Thank you for your 5-star review and the lovely feedback. We are so pleased you are happy with the care your father receives and the service we provide.
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Review from L J (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Dora Rose have gone above and beyond to provide excellent care for my mum. In fact, they provide so much more than care - they provide her with a fulfilling life and dignity. I am constantly blown away with the facilities, events and support given to my mum, but also to me and my family.
Dora Rose really feels like a community. Other than back at home, there is nowhere else I would rather my mum was.
Reply from Lorraine Shannon, Customer Relationship Manager at Dora Rose Care Home
Thank you for taking the time to leave a review and you're lovely kind words. We are so delighted how pleased you are with the excellent care and all the support provided to mum and your family.
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Review from J M (Daughter of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our dad on one occasion was forgotten about at meal times, only when I flagged it up as I happened to be visiting at that time were any staff aware that they had forgotten him, their solution was to bring him cold food that should have been served hot.
After our dad sadly passed away we received two
separate emails asking if our dad wanted to take part in certain activities, this was deeply distressing as dad had not long passed away. I notified reception of the email and was assured this wouldn’t happen again. In my opinion, it shouldn’t have happened at all.
Unfortunately, we then received a second email asking about participation of activities.
As a grieving family, this was unacceptable and I cannot believe a company that is in this field doesn’t have a procedure in place to prevent this happening.
Reply from Lorraine Shannon, Customer Relationship Manager at Dora Rose Care Home
Thank you for taking the time to leave a review. Firstly, please accept our sincerest condolences for your loss. We are extremely sorry to hear that your experience at Dora Rose has not been our…read more
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Review from Christina S (Independent Advocate Deputyship) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Dora Rose do a wonderful job. Residents always seem well looked after and a range of activities are provided by the activities staff. The home is in a beautiful location and is well looked after. A lovely home to visit.
Reply from Emma Thorley, Manager at Dora Rose Care Home
Thank you for your review of Dora Rose, and for your kind comments. We are pleased to hear you enjoy your visits here.
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Review from Louise S (Great-granddaughter of Resident) published on 26 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care at Dora Rose is overall good. My nan seems comfortable and happy there. They put on good entertainment for the residents and provide different opportunities for families to get involved. My only concern is staffing at times and feel residents can be left to long unattended when they may need
help. This isn't a problem with the current staff as they are all lovely but I do feel they need more staff for the money that is being paid by residents for their care.
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Review from Matthew C (Son of Resident) published on 5 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I feel Dora Rose have made good improvements over the last two years of my dad staying at Dora Rose.
It was quite a rocky start with poor management and staff management but this has improved.
Areas to improve still are communication around health and wellness on a more regular basis. Being provided
more transparent feedback on changes in my father's state however regular it may be, does require improvement.
Greater assistance with understanding areas of how to gain government support. It feels as though this is skimmed over easily and not properly supported. The cost of this care home is by no means cheap and feels that there is no effort made to assist us with how to gain government support.
The facilities and resident entertainment are exceptional.
Reply from Emma Thorley, Manager at Dora Rose Care Home
Thank you for taking the time to leave a review and for your four-star rating.
We appreciate funding options can be complex and confusing for families and we are always available to offer support and…read more
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Review from Zafar I (Regular Volunteer) published on 3 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I love volunteering at this care home and it is great to see that the care home has an amazing entertainment team which reaches out to every resident. My job involves listening to residents and they often talk about the exciting events that are on the activities schedule. The staff are friendly, hardworking
and dedicated,
Reply from Emma Thorley, Manager at Dora Rose Care Home
Thank you for your feedback and kind comments. We are happy you support the home in your voluntary position and thank you for your ongoing support.
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Review from Julie C (Daughter of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was going through a difficult time. Despite my sister, myself and friends visiting her, it became very obvious she needed 24 hour care/support. Every time we see her we ask her if everything is okay and she is happy, "No complaints" has always been mums reply.
From our point of view, the home
is always spotlessly clean. Mum is eating well and her choices are always catered for. Drinks and snacks are always available. Mum is supported with all of her personal hygiene and care needs. Activities are planned and occur every day. Staff are so caring and lovely people as individuals. Grounds are beautifully maintained and the surroundings are delightful. We have never had a reason to complain. However, any concerns be it medical or personal to mum are addressed quickly and politely. Feedback to us is always timely. We are always made to feel very welcome.
Reply from Emma Thorley, Manager at Dora Rose Care Home
Thank you very much for your review and your kind comments. We are pleased mum is happy and settled here.
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Review from G C (Grandson of Resident) published on 1 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Awful. Many staff members are great and do a good job, however management, senior staff and owners showed very little care and compassion which is unfortunate for the staff members that genuinely care.
Reply from Lorraine Shannon, Customer Relationship Manager at Dora Rose Care Home
Thank you for taking the time to leave a review. We are aware that you were in discussions with the home before your relative left in February 2022. Our apologies that you feel your concerns remain…read more
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Review from Linda R (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Dora Rose Care home since May 2022. After spending a month in the hospital, he asked me to look for some respite for him. It was recommended that I visit Dora Rose and have a look around. My first correspondence was with a lovely receptionist who made me an appointment. She was so
easy to talk to and very reassuring. I was shown around by a lovely male nurse, who answered all my questions and was very thorough. I just knew that Dora Rose was the place for my dad, and two weeks after his settling in, he asked if he could stay permanently. In nine months since he arrived his and my experience has been amazing. I cannot speak highly enough of Dora Rose from the management, admin, reception, maintenance, kitchen, laundry, cleaning, activities and care team they are all worth their weight in gold. Everyone goes above and beyond in all areas, which for me living two hours away means peace of mind. The care my dad is receiving is exceptional. Well done everyone.
Reply from Lorraine Shannon, Customer Relationship Manager at Dora Rose Care Home
Thank you for taking the time to leave such a thorough and heartfelt review. We are delighted to receive such positive feedback and that your dad is so happy and settled in our care.
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Review from Louise B (Daughter of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't rate Dora Rose highly enough. My Mum moved here after receiving appalling care from another care home. The difference was apparent immediately. The home is stunning, just like a 5* hotel. It's always clean, smells fresh and you always receive a warm welcome from the reception staff. Mum requires
a lot of care after being involved in an RTA, she has dementia and doesn't communicate verbally. The staff are incredible with her, she loves them all. They are caring and patient with her. There is always plenty going on, the activities team provide a very extensive list of tasks for the residents to get involved with. Also, there is a lot of events that family members can attend or share with their relative. There are regular family meetings, where concerns can be aired and are dealt with immediately. The Manager makes herself available whenever the need arises. She is approachable and; professional. I can't fault Dora on any aspect. It's where I would like to be myself if the need arose.
Reply from Emma Thorley, Manager at Dora Rose Care Home
Thank you for your kind comments and feedback about the home. We are glad to hear you are happy with all aspects of your mum's care and daily living needs.
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Review from Richard W (Son of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I reviewed and visited lots of care homes searching for a place that I felt my mum deserved. Nobody prepares you for this aspect of life and although you know it might happen one day it has been the most challenging and saddest time to come to terms with. From day one, everyone at Dora Rose from receptionist,
nurses, cleaners through to Manager, they have all been so helpful and kind making time for the conversations that matter to you which could be about worries about funding or just by helping you feel you're not on your own. It's not just about finding a home, it's about finding a home that cares about what you feel and think. We didn't think my mum would settle but she has and this was because of the Dora Rose nurses that took the time to make that difference in my mum's day and that mattered so much to us all. Early days yet, but I think we made the right choice for my mum.
Reply from Emma Thorley, Manager at Dora Rose Care Home
Thank you for your kind comments and for taking the time to leave us a review.
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Review from J B (Daughter of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After having a spell in hospital mum needed 24-hour care, Dora Rose was recommended to us and she went there in November 2022 originally for respite care but after being there for a week or so it was obvious that she needed care full time. She started off in the chase suite (nursing) where she was looked
after really well give or take a few hiccups along the way but with perseverance from us and the staff she started to improve and has just recently been moved up onto the Shugborough suite (residential) where she has continued to improve and is happy and settled. I cannot thank all the staff involved with mum's care enough. They go above and beyond to make sure her needs are met and nothing is too much trouble. I wouldn't want mum to be anywhere else. Thank you to you all.
Reply from Emma Thorley, Manager at Dora Rose Care Home
Thank you for taking the time to leave us a review and for your kind comments.
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Current Review Score: 9.5 (9.507)

Overview of Review Score

The Review Score of 9.5 (9.507) out of 10 for Dora Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.507 for Dora Rose Care Home is calculated as follows: ( (200 Excellents x 5) + (49 Goods x 4) + (17 Satisfactorys x 3) + (15 Poors x 2) + (3 Very Poors x 1) ) ÷ 284 Ratings = 4.507
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dora Rose Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (7)

Julie

Julie Reade

Job Title: Customer relations executive Joined: 2025

I’m Julie, and I live in Tamworth. I am the owner of a 15-year-old tortie cat, Chrystal. She was a rescue cat at 6 months old. I love animals, and due to this, I am heavily involved in fundraising for a local animal rescue charity. I help organise fundraising events, support with cat homing visits and help with the transportation of donations to various local animal charities.

I was a holiday rep with Thomas Cook for 10 years. I have worked in many countries across the Mediterranean, Spain, Italy and Greece, to name a few. I have done a variety of roles working abroad, everything from looking after children in a kids club to taking adults on a bar crawl and meet/greet at the airport. This was a job I loved, as every 6-8 months I could change destination, and it inspired my love of travelling. Now that I live back in the UK, I look forward to my holidays and always look for new experiences or new destinations.

I have worked in the care industry for the last 15 years. I started in Domiciliary care before going to work at Good Hope Hospital for 9 years. I worked in a variety of departments, which I loved and learnt so much. I have since worked in areas involving Challenging behaviour, mental health and specialist Dementia nursing homes.

I am proud to be working at Macc Care and looking forward to the new challenges ahead, as well as meeting loads more new people.

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Claire Hayward

Job Title: Care home manager Joined: 2024

I am proud to be the manager at Dora Rose Care Home.


Over the last 29 years, I have worked as a Registered Nurse in both the NHS and Health and Social Care. I have a background in adult nursing and Public Health. I have a passion for creating person-centred care within the care service.

Tammy

Tammy Orme

Job Title: Head Housekeeper Joined: 2020

I have worked as a domestic assistant for 20+ years, with my last 5 years here at Dora Rose.
I have a passion for cleaning and being a member of a team.


In my spare time, I enjoy spending time with my family, my dogs and our vacations.

Jan

Jan Coker

Job Title: Activities Lead

I am a farmer's daughter and still like to farm when I have time.
I have two grown-up children, Harry and Georgia. I live locally in a small village called Bednall.

Dan

Dan Collins

Job Title: Maintenance Joined: 2025

I have worked with Macc Care at Dora Rose for 3 months now.


My background is in web design and care work, which I still do. I'm fairly new to maintenance, but am very much enjoying it and how much I've learned already.

Emily

Emily Taylor

Job Title: Administrator Joined: 2025

I am local to the Staffordshire area. I spend my free time finding new places to go with my little boy, and in the summer, you will often find us at different beaches every weekend. At home, I enjoy baking cakes and spending my weekends watching my brothers play football.


I have worked in administration for the last 2 years; I joined Dora Rose this year. I am excited to work at Dora Rose and look forward to making memories with everyone here.

Emma

Emma Patel

Job Title: receptionist Joined: 2025

I live locally in Huntington with my husband, dog, and cats. I have 2 grown-up daughters and 1 beautiful grandson, who is my world.


I'm fairly new to Dora Rose Care Home, but I am loving it. It's so peaceful being right in the heart of Cannock Chase. The people are lovely.


I would say I like cooking, but my husband is a chef, so he does it all. I am a foodie.


I like watching movies with my husband, and love music of all kinds. My utmost love is Cornwall. We go there every year. One day I would like to move there.


I am proud to say that I have worked for West Midlands Ambulance Service for 7 years as a 999 Health Advisor, plus 2 years at NHS 111 Service, also as a Health Advisor. I have many years’ experience in Customer Service Roles.

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