Dora Rose Care Home

An absolutely lovely home, in a wonderful location (bordering Cannock Chase). Premium care that the family really values.

Dora Rose provides a safe and caring environment for my dad. My dad’s room has everything he needs and is kept very clean and tidy. But more important is the great quality of care that my dad experiences and this is all down to the staff. The staff are patient, kind and thoughtful. The family appreciate how they have got to know my dad and know what works best to keep him upbeat and engaged. What is exceptional about Dora Rose is the excellent range of activities and experiences on offer for the residents. Live music, all kinds of animals to pat or stroke, magic shows, crafts, Morris dancers and visits from the vicar are just some of the many opportunities on offer. Brilliant! The dedication to enriching the lives of the residents in this way is impressive and very much appreciated!

All the staff at Dora Rose have gone above and beyond to provide excellent care for my mum. In fact, they provide so much more than care - they provide her with a fulfilling life and dignity. I am constantly blown away with the facilities, events and support given to my mum, but also to me and my family. Dora Rose really feels like a community. Other than back at home, there is nowhere else I would rather my mum was.

As a grieving family, this was unacceptable and I cannot believe a company that is in this field doesn’t have a procedure in place to prevent this happening.

The staff at Dora Rose do a wonderful job. Residents always seem well looked after and a range of activities are provided by the activities staff. The home is in a beautiful location and is well looked after. A lovely home to visit.

The care at Dora Rose is overall good. My nan seems comfortable and happy there. They put on good entertainment for the residents and provide different opportunities for families to get involved. My only concern is staffing at times and feel residents can be left to long unattended when they may need help. This isn't a problem with the current staff as they are all lovely but I do feel they need more staff for the money that is being paid by residents for their care.

The facilities and resident entertainment are exceptional.

I love volunteering at this care home and it is great to see that the care home has an amazing entertainment team which reaches out to every resident. My job involves listening to residents and they often talk about the exciting events that are on the activities schedule. The staff are friendly, hardworking and dedicated,

From our point of view, the home is always spotlessly clean. Mum is eating well and her choices are always catered for. Drinks and snacks are always available. Mum is supported with all of her personal hygiene and care needs. Activities are planned and occur every day. Staff are so caring and lovely people as individuals. Grounds are beautifully maintained and the surroundings are delightful. We have never had a reason to complain. However, any concerns be it medical or personal to mum are addressed quickly and politely. Feedback to us is always timely. We are always made to feel very welcome.

Awful. Many staff members are great and do a good job, however management, senior staff and owners showed very little care and compassion which is unfortunate for the staff members that genuinely care.

My dad has been at Dora Rose Care home since May 2022. After spending a month in the hospital, he asked me to look for some respite for him. It was recommended that I visit Dora Rose and have a look around. My first correspondence was with a lovely receptionist who made me an appointment. She was so easy to talk to and very reassuring. I was shown around by a lovely male nurse, who answered all my questions and was very thorough. I just knew that Dora Rose was the place for my dad, and two weeks after his settling in, he asked if he could stay permanently. In nine months since he arrived his and my experience has been amazing. I cannot speak highly enough of Dora Rose from the management, admin, reception, maintenance, kitchen, laundry, cleaning, activities and care team they are all worth their weight in gold. Everyone goes above and beyond in all areas, which for me living two hours away means peace of mind. The care my dad is receiving is exceptional. Well done everyone.

Can't rate Dora Rose highly enough. My Mum moved here after receiving appalling care from another care home. The difference was apparent immediately. The home is stunning, just like a 5* hotel. It's always clean, smells fresh and you always receive a warm welcome from the reception staff. Mum requires a lot of care after being involved in an RTA, she has dementia and doesn't communicate verbally. The staff are incredible with her, she loves them all. They are caring and patient with her. There is always plenty going on, the activities team provide a very extensive list of tasks for the residents to get involved with. Also, there is a lot of events that family members can attend or share with their relative. There are regular family meetings, where concerns can be aired and are dealt with immediately. The Manager makes herself available whenever the need arises. She is approachable and; professional. I can't fault Dora on any aspect. It's where I would like to be myself if the need arose.

I reviewed and visited lots of care homes searching for a place that I felt my mum deserved. Nobody prepares you for this aspect of life and although you know it might happen one day it has been the most challenging and saddest time to come to terms with. From day one, everyone at Dora Rose from receptionist, nurses, cleaners through to Manager, they have all been so helpful and kind making time for the conversations that matter to you which could be about worries about funding or just by helping you feel you're not on your own. It's not just about finding a home, it's about finding a home that cares about what you feel and think. We didn't think my mum would settle but she has and this was because of the Dora Rose nurses that took the time to make that difference in my mum's day and that mattered so much to us all. Early days yet, but I think we made the right choice for my mum.

After having a spell in hospital mum needed 24-hour care, Dora Rose was recommended to us and she went there in November 2022 originally for respite care but after being there for a week or so it was obvious that she needed care full time. She started off in the chase suite (nursing) where she was looked after really well give or take a few hiccups along the way but with perseverance from us and the staff she started to improve and has just recently been moved up onto the Shugborough suite (residential) where she has continued to improve and is happy and settled. I cannot thank all the staff involved with mum's care enough. They go above and beyond to make sure her needs are met and nothing is too much trouble. I wouldn't want mum to be anywhere else. Thank you to you all.

The staff at Dora Rose are really kind, caring and friendly. It astonished me how quickly they learned my name. Recently mum was feeling a bit down, and amongst other things, she said she was a bit unhappy because for medical reasons she had to be on a soft diet. The activities officers cheered her up that afternoon with chat and cappuccino and the very next day the chef came to see her and asked her what her favourite foods were. This is typical of the attentiveness of the whole team. A week ago one of the carers came in on her day off and whilst there she popped in to show Mum her new puppy because mum loves dogs, and today the Receptionist promised to bring her dog in on her day off too! I am so grateful to all the staff at Dora Rose, you are so kind and caring, and bring a smile to Mum's face, thank you all so much for going above and beyond.

In our experience Dora Rose Care Home is an excellent facility, in fact, it is certainly home to our mum. The receptionists, care staff, nurses, and Activities Team (well done the team are amazing) are all helpful, kind, patient, committed, and happy to address questions, concerns, and queries. Our mum has improved whilst being at Dora Rose and tells us that she wouldn't want to be anywhere else. There are many activities, shows, quizzes, crafts, events, and films, all of which mum participates in, and we can join in, or go to mum's room, or another lounge, if we prefer. Mum enjoys the food, we love how the residents have proper, sit-down meals, at tables, with one another, it is more like a dining experience. Recently, the Activities Team did a Name That Tune quiz, on Shugborough, that brought the house down and always puts on great events for the residents, and mum loves that the vicar visits and gives services and communion, in the reception/lounge area. Two other members of staff in particular are angels.

We are so lucky to have found Dora Rose; the staff, from reception to nursing staff (and others in between) are so kind and friendly to us all, and nothing is too much trouble if we need help or advice.

My husband is looked after extremely well. The staff are friendly and kind. Food has improved with the appointment of better catering staff and the activities team is outstanding. The family enjoy visiting as the reception is comfortable and welcoming. The reception staff are very helpful and kind.

My nan has been at Dora Rose for a few years now. Amazing staff, that are very friendly. The entertainment and care they provide for the residents is out of this world. It's almost a two-hour journey to come see my nan and I would not want her anywhere else. She is happy and settled here unlike anywhere she has been previously. Thanks for all you do for my nan.

Team members treat all the residents like members of their own family; he is cared for and looked after extremely well.