Mere Hall

The home is well maintained and all the communal areas are great. My mother especially loves the singing entertainment.

The home have a very open approach. Visting is very relaxed and you can turn up whenever you want, which is very reassuring. The colleagues are all happy and very willing to help. The residents are treated with repect and care. Joining in with activities is encourged for both residents and also visitors. It was a pleasent suprise to me that places like this exist. Well done to you all.

I cannot recommend this care home highly enough. From the very first visit, we felt welcomed and reassured - the staff are all so warm, kind, and genuinely caring. They treat Mum with such dignity, patience and respect, and it's clear they truly know and care about each resident.

Mum has struggled to settle in after being in a different area but is improving. The home itself is spotless, comfortable, and feels like a real home, not just a facility. There are lovely activities and good food & drink.

It gives us enormous peace of mind knowing she's in such safe, wonderful hands. Thank you to every single member of staff for making this such a positive experience for our family.

Dad has been a resident of Mere Hall for over a year now. During that time he has adjusted to his new life far more quickly than I expected thanks to the kindness and respect shown by the staff. From Tyrone or Ang leading the care team on Dads floor through to everyone else involved I cannot fault how he is treated and looked after.

Toni is great and makes my dad smile every time she comes in to see him and it's nice to see him smile again. But all the staff are great and they are very professional and helpful with his care. His room is fine but it gets very hot in there sometimes it's a shame the windows don't open a bit wider.

She was on residential until dementia set in then moved to the dementia unit. The staff on the unit are absolutely brilliant, nothing is too much trouble. They are so caring and know each resident and their needs. I am so happy I found this marvellous place for my mums last few years and know she is so well cared for.

Access to the home for relatives is not difficult and the Wi-Fi network lets me email my mother with my visiting times.

Just dropped mum off for her fourth respite here, and everyone is so pleased to see her and she them. She loves the food, (always good) and enjoys it there. It's a massive bonus for me that she can be safe and happy while I have a break as she lives with me. Thanks to staff at mere hall, and their caring staff - mr T you make her feel special!

All staff at Mere Hall have been so warm and welcoming. It really feels like a home from home. All of the activities are high quality and engaging. The variety of food is brilliant. There is always something to do or someone to talk to. Thank you to all of the team for making a really difficult transition the most dignified it could be.

My Mum went to Mere Hall for some respite care and loved it so much, stayed an extra week. Everyone treated her with a caring friendly approach and took the time to chat with her. She particularly enjoyed the activities and entertainment.

From our first enquiry through to admission we received such wonderful, supportive and helpful advice. The home is spotlessly clean and a credit to the cleaning staff. All staff are extremely friendly, down to earth and full of care, compassion, empathy and smiles! Food is wonderful and there is always plenty of hot and cold drinks available. We have no hesitation at all in recommending Mere to anyone thinking of care homes for themselves or others. Superb care home and professionally run.

My mother needed 24 hour care, so I turned up at Mere Hall with no appointment to look around. The staff were very friendly and immediately showed me round answering all my questions. Just under three days later, my mother was taken there by ambulance straight from hospital. She has a lovely room, her own patio area, and quickly made friends. She joins in all the activities and just loves the food. The staff are wonderful and very friendly too. An outstanding 5 star home with exceptional quality of care. Thank you Mere Hall.

Thank you all for-all do and care. There is lots of activities and someone always popping in to say hello. Could not ask fore more.

My husband arrived at Mere Hall Care home in August for end of life care. The staff helped us all through what was an incredibly difficult and emotional time. They cared for my husband with absolute dedication and with a personal approach, making him as comfortable as they possibly could, attending to not just his needs but also mine and all of the family .The home is such a lovely welcoming environment with a real homely feel. The standards are excellent, the cleanliness and rooms are immaculate. We as a family cannot praise or thank the staff enough , every member of staff showed kindness and support to my husband and all of us which was a great comfort. The final week was the most difficult and challenging but the staff were again incredible offering us the opportunity to stay with my husband and treating him with the upmost dignity and respect. Thankyou for all of your kindness and hard work.

My dad came to Mere Hall care hall on end of life care. From day one my dad and our family had the best possible experience with Mere Hall. The home itself is immaculate, modern, comfortable and had everything my father could have needed. The food was good and there were constant drinks and snacks on offer for him. When it was clear my dad was dying, the home opened up a room for us to stay in so we could be with him (this went on for 6 days) and provided, a bed, snacks and hot drinks which was incredible and helped us with decision making and exhaustion. Above this though, the empathy, compassion and support they provided us as a whole family was incredible, alongside the impeccable care that my dad received, keeping him as comfortable as possible towards the end and meeting his every need which were numerous and complex. The care home exceeded our expectations and the staff are incredible from the chefs and carers to the manager. We cannot thank you enough.

Mere Hall doesn't feel or act like a care home it feels like a loving family who wrapped their arms around us and cared for us both -from day one we were made to feel so welcome and you cannot underestimate the pressure it took from my shoulders knowing my mum was so well looked after with all her needs catered for. It meant I could spend quality time with her during her last year. The friendships we have both built over this last year will stay with me forever and the kindness hard work and dedication of a team who go well over and above any expectations is without doubt something I will never forget, care and compassion aren't taught they are something people are gifted with and Mere Hall has gifted people in abundance from care staff and senior carers to reception staff, the hairdresser, housekeeping and managers everyone I have had experienced with at Mere Hall has been perfect - I hand on heart couldn't have had a better home for my mum in her last year.

Mum lived on the Haven at Mere Hall for the last two and half years of her life. We couldn't have chosen a better care home for mum to spend her final years in. It is a beautiful home but most importantly it always felt like we were walking into mum's home when we visited. We always felt welcome when we visited and the atmosphere was friendly with lots of smiles from both staff and residents. The range of activities that took place was amazing and always planned with the wishes of the residents taken into account. Mum had a specialised diet and this was catered for brilliantly, always considering mum and her wishes. Every member of staff provided caring and compassionate care and support to mum who had advanced dementia and was immobile. This included everyone from carers to housekeeping, activities and catering along with all other members of staff including admin and management. We can't thank everyone at Mere Hall enough for their care and support. Thank you!

This Care home is excellent. It is well staffed and well managed. The food is good. It caters well for residents who have various stages of Dementia and end of life care too. My Mother has been there for nearly 4 years and it has been a difficult journey at times but Mere Hall has provided lots of help and I personally do not think I could have found a better place for Mum. Like all organisations things can sometimes not work, but Mere hall always tries to sort out any issues promptly and sensibly. They have coped with Covid and other issues of a similar nature really well and have a positive attitude to staff recruitment and retention, which is important in the care industry. If you are looking for a care home in this area I would not hesitate to suggest a visit.

They Value their dignity and they are treated with respect at all times.

My Dad went into mere hall from Dec 2024 - Feb 2025 for the last 7 weeks of his life. Managers seniors, health care assistants, domestic team, laundry, activity's staff, cooks, maintenance are utterly amazing in their own ways. Everyone showed care, compassion & dignity to him, from popping in to say a simple good morning or just to ask how he was. The care itself is second to none, Towards the end of his life we always knew & said we would be their until the end, Mere Hall gave me & my daughter the chance to be by his side for the last 48 hours until he sadly passed away. As Family we felt welcomed, supported, guided & well looked after, with no pressure to leave. We can not thank the staff at Mere Hall enough for all the care, compassion & understanding that they provided. Each went above & beyond not just for my dad but for us to. The home itself is beautiful with a real home from home feel, clean warm, comforting with a care family that make a difference to all, Thank you.