Old Sarum Manor

Rhodes Moorhouse Way, Salisbury SP4 6SA
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9.8 64 Reviews
  • Old Sarum Manor, Salisbury
Old Sarum Manor opened in 2020 with a brand new, state-of-the-art care home offering 24-hour residential and dementia care in beautifully designed surroundings and has built a strong reputation in the area as offering compassionate and professional care in hotel like surroundings, with high levels of communal space.

Its exceptional team of highly skilled and compassionate individuals has been put together to provide residents with the highest standards of care and happy lives.

The high-quality dining and wide range of resident-tailored activities form part of Old Sarum Manor’s Inclusive offering which has helped create this wonderful place to live. The home offers a bar, hairdressers, cinema, garden rooms, tea room and multiple lounges.

The home's fantastic Inclusive weekly fee of £1,545 for residential care and £1,595 for dementia care covers pretty much everything - beauty treatments, hairdressing, chiropody, having guests in to dine with you, trips, activities, newspapers, and much more. There are no hidden extras!
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Care Provided by Old Sarum Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1640 – £1695
  • Self-Funded Residential Dementia Care: £1695 – £1745

Our fees are Inclusive of all hotel services and care, but also for everything else, from hairdressing, chiropody and your family in for lunch to trips.
Accept LA funding plus Top Up

The price(s) shown are provided by the care home. Contact Old Sarum Manor for full pricing details and T&Cs.

Contact Old Sarum Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Old Sarum Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mike Berkley-Blezard (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Family, friends and other visitors welcome at any time and can come in for a drink or some lunch as if it was a loved one's own home

Parking

  • Old Sarum Manor has plenty of on-site parking

Old Sarum Manor Reviews (64)

9.8

Old Sarum Manor has a Review Score of 9.8 (9.782) out of 10, based on 18 reviews in the last 2 years.
Over all time Old Sarum Manor has 64 reviews.

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Reviewer Connection to Old Sarum Manor
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Total of 64, showing 41-60
Review from Jan C (Friend of Resident) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was admitted to Old Sarum Manor in January when it became apparent that she could no longer manage alone at home as her short term memory and her coping skills were deteriorating. Her brother and sister-in-law and myself have Lasting Power of Attorney. I am a retired nurse and have experience
of working in Care Homes as well as the acute health care sector. I was very impressed with my initial visits to Old Sarum Manor when we were looking for long term care for my friend. The staff are all very professional, kind, courteous and helpful. The accommodation is beautifully furnished and decorated and 'homely', with a high standard of housekeeping. Residents are treated in a respectful and considerate manner. There are many, varied activities on offer, both within the home and visits arranged to other venues. The staff are very aware of the needs of the resident and also of the resident's family and friends. It is never an easy decision to move a loved one from their own home.
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Review from Daphne B (Daughter of Resident) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Old Sarum Manor for 5 months now. Because of her dementia, she gave them a lot of trouble at first, but they coped with great patience and kindness, and she is more settled than I could ever have hoped. The food is fantastic too and has given her back her appetite.
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Review from Wendy F (Daughter of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It wasn't easy moving my mother, who has dementia and restricted mobility, during Covid restrictions. She moved from outside of UK and had been in her previous care home for almost 5 years. The staff at Old Sarum Manor could not have been more helpful or welcoming. After several travel cancellations
- when it happened at short notice, Mum's room was ready and matters such as getting her registered with a GP/NHS/naming clothes etc were dealt with swiftly - special thanks to the staff. Initially I visited daily, but I need not have worried about Mum settling in! Nothing is ever too much trouble for the staff. The activities planner changes weekly and residents can participate as much or as little as they want - mum's favourite activity is watching others do them! When I collected Mum from her previous care home, she looked disheveled, distressed and uncared for. She looks so much better now! clean, cared for, hair and nails done and she's very happy. Thank you Old Sarum Manor!
Reply from Dennis Tahalele, Operations Director at Old Sarum ManorThank you for your kind words and we are very pleased to hear that Mum has settled in well during challenging circumstances. Please do let us know if there is anything we can do better.
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Review from Catherine M (Daughter of Resident) published on 27 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident since January 2022.
Mum is safe, well cared for and happy.
The standard of cleanliness of the place is very high; it does not feel like a musty old nursing home! It’s more like a feeling of a 5-star hotel. It’s quiet and has the right level of activities for the residents.
The residents are encouraged to socialise together, and the staff do seem to encourage the residents to come out of their rooms, even if it’s just to eat their meals in the restaurant.
The care, on the whole, is excellent, a real effort is made to provide friendly, quality care.
I am very happy to recommend Old Sarum Manor for your elderly loved ones; it is certainly not cheap, but it’s a premier home with cheerful and attentive staff who do seem to genuinely care.
Any issues which have arisen have been carefully listened to and quickly addressed.
I can now visit my mum, have a cup of tea and a chat and spend quality time with her.
Keep up the high standards, Old Sarum Manor!
Reply from Dennis Tahalele, Operations Director at Old Sarum ManorThank you for taking the time to write such a positive review. We are equally pleased that you are able to visit the home again and spend some quality time with Mum. Thank you once again, and please do let us know if there is anything we can do better.
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Review from Jennie F (Daughter of Resident) published on 20 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father realised he needed to move to a care home following a stroke which left him dependent on personal care to help him, something almost impossible to organise as he was living in a cottage in the middle of nowhere.
The first care home he moved to initially seemed fine but it soon became clear
that it was falling short in many aspects of care, in particular providing dignity. We, therefore, had no option other than to move him and thank goodness we did. Old Sarum Manor is an absolute 10 out of 10; the care provided is second to none. Residents' needs and dignity are most definitely put first and foremost by all the staff, and the building and environs are absolutely beautiful with excellent facilities. It is extremely well managed by the team and nothing is too much trouble. When our father first moved in he was depressed and demotivated, but he is now so much happier, confident and at peace and I can't express how grateful we are to all at Old Sarum Manor for this.
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Review from Karen T (Daughter of Resident) published on 18 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum’s care is excellent. The staff are compassionate, caring, friendly and helpful. The activities are well thought out and well run, giving Mum a varied day with lots of stimulation. The facilities are exceptional and just like a hotel! Bedrooms have lots of space to add their home comforts to make
them familiar. The ensuite is a wet room with storage for all their toiletries. I have to travel for over an hour to visit my mum, and I’m always made very welcome and have the opportunity to dine with Mum if I want. Really nice to sit and have a cup of tea with Mum or take her out for the day.
I highly recommend this care home and have already recommended one of Mum’s friends, who is currently trying out some respite. All the staff in this home, work really hard and love what they are doing, which makes it so much easier to relax in the fact that Mum is living in a lovely home.
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Review from Andrew S (Son of Resident) published on 14 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident since May 2021 and is very very happy here. The staff are caring and so very thoughtful. We lost my dad recently, and due to 'family politics, Mum wasn't taken to the funeral. But the staff stepped in and ensured she attended her husband of 70-years funeral. We can never thank
them enough for their actions that day.


The food is excellent (and my mums can be a very particular eater), the rooms are spotless, and the staff are angels; they actually care about their residents.


Old Sarum is the best care home in the area, and I can't praise or recommend it enough.
Thank you for all your support and help in difficult times.

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Review from Claire S (Daughter of Resident) published on 6 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are all incredibly friendly, working hard to ensure every resident has the very best care. The owners are very hands-on and immediately available for a chat at any time. My father, who has Alzheimer's, is definitely in the right place being looked after with empathy and love. The home
is welcoming, spotless, and the food delicious.
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Review from Emma J (Daughter of Resident) published on 2 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Old Sarum Manor is wonderful. My dad (who has Alzheimer's) tried another care home, but then we found Old Sarum Manor and couldn't be happier. The staff and management really go the extra mile to create a friendly, caring and stimulating home for their residents, and a welcoming environment for their
families too. It is beautifully decorated and has lots of different social spaces for residents to enjoy, wander between, and enjoy quiet time or social experiences. There is a great set of daily activities, which residents really enjoy, including baking, garden bowls, gardening, quiz night, movie night in the cinema and trips out. The recent BBQ with families was lovely too!
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Review from Dale B (Son of Resident) published on 27 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law went into Old Sarum for an initial 2-week stay just to see how she would get on, as she is a very independent lady but was starting to find things a bit tougher, so we thought a short stay may be best, before this, we had looked at many local facilities in the area, and to be honest,
most were quite good, but this stood out far better than any other, this place is a little gem.
All the staff are all really caring and friendly and take real pride in their jobs.
The home lends itself to be being in a five-star luxury hotel from the decor to the foods to the entertainment and the all-inclusive package is exactly what it says, all hairdressing drinks (including alcohol in the Sky Bar) day trips out, the list goes on, all in the price you pay, which to be fair is really good also.
I would highly recommend a visit if you are looking to place loved ones into a caring facility as you will not be disappointed here.
Thanks again everyone for making a tough decision easy.
Reply from Chris Babington, CEO at Old Sarum ManorMany thanks for all your kind comments and for taking the time to put a review up, as this means a lot to all the team. Your Mum is a pleasure to look after, and she has really relaxed from day one, takes part in all the activities and is always smiling with her new friends.
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Review from Stephen R (Son of Resident) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, very personalised care, extremely kind and warm staff. I don't know what we would have done without Old Sarum; it is simply superb.
Reply from Chris Babington, CEO at Old Sarum ManorMany thanks for your review and the amazing comments, which if you had to describe carers are the words we would all want to use. We always pass the comments to the team, who will be delighted to read this. We all hope you are ok.
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Review from Gwen H (Daughter of Resident) published on 24 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is excellent. The care, attention to detail, the staff all combine to make the home feel like a 5-star home from home. My mother felt very safe and nurtured. She kept thanking me for having found Old Sarum. Most people dread going into care, but she loved it.
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Review from Lena M (Wife of Resident) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in for a period of 2-weeks for respite.
I can't recommend Old Sarum Manor enough. It had a very caring and considerate staff; they all took time to help and encourage my husband, which was not an easy task at times - I know. It was a calm and reassuring atmosphere.
Even one of the owners
of the residential home, who was very present on the floor and not just in his office, showed remarkable care and interest in all the residents.
The facilities were outstanding with 3-course lunch and dinner, or something else if needed. Also, coffee, tea, sandwiches and cakes are on-demand, even for me as a visitor. I even had supper with my husband and a glass of wine on one occasion included in the price.
The room was very comfortable with a wide bed, TV and plenty of space.
If and when my husband needs another visit like this or maybe longer necessary, I will not look any further than Old Sarum Manor.
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Review from Nick J (Grandson of Resident) published on 12 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good:
Nice new care home with great facilities and an all-inclusive package.
Kind and attentive carers.
Easy to access
Good food.
Hair, nails and drinks included.


Bad: We were very disappointed that the lovely manager left her role soon after my Nan's arrival, she was a major reason for us choosing

Old Sarum Manor over others.
No telephone in her room, so when we call reception, they tell us they will get a phone taken to her and they will call us back, sometimes this can take a couple of hours and on several occasion, callbacks have not happened at all despite being told they will.
Reply from Chris Babington, CEO at Old Sarum ManorMany thanks for your review. We are really pleased that you have found the facilities and home generally 5*. We are sorry that you have not always got through to your nan, or you have not been called straight back when your nan is unavailable. We will of course look at this and ensure you get called back when she is unavailable. We can fit a phone in her room for her, as several of our residents have. Managers do change and we have a fantastic team. We are very pleased that your nan's stay with us at Old Sarum Manor has been extended until Autumn.
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Review from B S (Wife of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband who has dementia and heart condition has just stayed at Old Sarum Manor and was made very welcome and looked after well.
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Review from Joan C (Wife of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the care that my husband has received while at Ols Sarum Manor for twelve weeks respite. The staff have clearly looked after him well meeting all his needs.
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Review from David S (Son of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When it became apparent that mum couldn't cope with living on her own anymore, we started looking at all the care home options in the area. We thought we'd found the ideal home but thought we'd look at one more, which was Old Sarum Manor. Now we are really happy that we did, for we can't imagine anywhere
else matching the standards here. The building seems more like a luxury hotel than a care home, with so many facilities and activities to keep mum entertained. The staff are lovely and look after her so well, it is heartwarming to see. The food, well, it's superb. Every little detail seems so thought out and it's that attention to detail that impressed me right from the word go. I just can't fault Old Sarum Manor and know we couldn't have found anywhere better no matter how hard we tried.
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Review from Barbara A (Daughter of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum recently moved into Old Sarum Manor Care Home. She says she is so happy and well looked after, which is reassuring for us as a family during the current Covid climate. During these challenging times we still ‘communicate’ with Mum through Facetime, telephone and visits in the specially-adapted Garden
Room. Staff give well-informed updates on Mum’s health issues and needs. Their Facebook page is an added bonus with up-to-date photos and news of residents, staff, and activities. The staff are extremely accommodating, caring and dedicated, and treat Mum with patience, dignity and respect. In keeping with what I have so far seen, I am confident that Mum’s room, and the home itself, is beautifully furnished to a very high standard, always tip-top clean and oozes class and style. Meals are nourishing and well-presented - kudos to carers, catering staff, and all team members who are an asset to the home! I highly recommend this care home - it emanates a ‘wow, just wow' factor in all aspects.
Reply from Claire Lousteau, General Manager at Old Sarum ManorThank you so much for your feedback and kind words and it is reassuring to all of us to know that we are looking after your Mum well. We do ensure that all the team see the reviews and use the feedback to ensure we maintain our standards and help everyone in the current difficult times to keep in contact, be safe but to also enjoy living with us. Hopefully, as the rules change and summer is beckoning, we can get all the family involved a lot more.
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Review from Tracy A (Granddaughter of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot emphasise enough how happy I am that my Nan is receiving care at Old Sarum. I spoke to her on FaceTime and a number of times she expressed how well she was looked after and how lovely the staff caring for her were. The facilities and surroundings look second to none and the food is out of MasterChef!
Due to lockdown, I haven’t been able to visit and it’s an absolute joy to see photos of her activities and feel part of her day. Seeing her happy, smiling and supported is heartening. The glass garden room Old Sarum installed to allow safe contact until restrictions are lifted just shows how family and wellbeing are centric. The warmth and care the staff gives to residents and each other is evident. It’s joyful, and the peace of mind that this gives us as a family is immeasurable.
Reply from Claire Lousteau, General Manager at Old Sarum ManorWe can’t wait to get you in to show off your Nan’s home, but keep on Facetiming as she loves the calls, she is a character and keeps us on our toes! We are proud that we have created such a lovely home and we will make sure the whole team sees your comments. We really appreciate the kind comments.
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Review from Peter R (Son of Resident) published on 25 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at the home given to my mum in her 1st month at Old Sarum has been excellent. All her needs seem to be met by all of the staff without having to ask, which indicates the kind of care we all hope for. The layout of the home and the facilities are superb.
Reply from Charlie Osgood, Clinical Manager at Old Sarum ManorWe are delighted to be looking after your mum and that she has settled in so well. She has made us all laugh and has enjoyed the company of everyone in the home and some of the different facilities the home offers, as well as getting outside in the better weather. It is also exciting to be able to open the home up a little more in the coming weeks and look forward to welcoming you in as well.
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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Old Sarum Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.832 for Old Sarum Manor is calculated as follows: ( (181 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 214 Ratings = 4.832
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Old Sarum Manor is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (5)

Michael

Michael Berkley-Blezard

Job Title: General Manager Joined: 2023

Michael started his career as a Care Assistant, working with the elderly over thirty years ago. This has become a vocation, supporting people to maximise their quality of life. He then went on to work with People who had experienced brain injuries, where he progressed to Senior Care Assistant, and to Deputy Manager. Michael has also worked closely with people in the community, as well as in care homes. He was promoted to Home Manager, where he worked in the private sector with vulnerable adults.


Michael has continued to develop his skills and training by working in several private organisations as a Manager. He has also been a Regional Manager working for a small care group, supporting people with learning disabilities within the community. Michael has come to Old Sarum Manor after working for an organisation for eight years.


He is passionate about care and supporting people to maximise their full potential. Michael is committed to developing services and helping people to feel fulfilled, developing a sense of belonging and pride in their home.

Amanda

Amanda Harrison

Job Title: Front of House Manager Joined: 2020

Mandy is part of our brilliant Front of House team and has worked in customer-focused roles for most of her life, ranging from a wine waitress on a cruise ship to a restaurant supervisor and dealing with complaints in a call centre. She is always happy to help anyone and is very approachable. “It is wonderful to be working in such an amazing new home and to help bring comfort and joy to our residents’ lives.”

Tanya

Tanya Doyle

Job Title: Deputy Manager Joined: 2022

Tanya brings many years of experience to the Deputy Manager role. Tanyas career has always been care-focused, working not only in care homes but as well as in the community and the NHS. She began working for us as a Senior Care Assistant and after swiftly proving her great knowledge, she was promoted to Deputy Manager. “I really like working for OSM because it allows me the flexibility to plan ahead with the 3 days on, 3 days off schedule, and because I get to work with such a great team, I feel inspired to advance my knowledge and skills.”

Darren

Darren Gray

Job Title: Maintenance Operative

Darren began his career in care in 2002 as a Support Worker. Over the years, he has progressed into roles such as Senior Support Worker and Field Care Supervisor, gaining valuable experience across a diverse range of settings—from intimate private homes to luxurious residences and hospitals.


As a Maintenance Operative here at Old Sarum Manor Care Home, Darren applies his practical skills to ensure the smooth operation of the home. He takes pride in his ability to repair nearly anything, from cars and motorcycles to plumbing, electrical work, and wall repairs. Outside of his professional pursuits, Darren is passionate about music and enjoys DJing. He also has a keen interest in horticulture, specifically in creating and nurturing bonsai trees.

Kim

Kim Patrick

Job Title: Deputy Manager Joined: 2023

Kim began her career here at Old Sarum Manor as a Senior Care Assistant in 2023 and was promoted to Deputy Manager in February 2024. She is passionate about her role and appreciates the caring and dedicated nature of her team, all of whom share a commitment to the well-being of their residents. With over 30 years of experience in the industry, Kim has worked in various areas, including community care, brain injury rehabilitation, and high-dependency care.

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