Old Sarum Manor

Rhodes Moorhouse Way, Salisbury SP4 6SA
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9.9 54 Reviews
  • Old Sarum Manor, Salisbury
Old Sarum Manor opened in 2020 with a brand new, state-of-the-art care home offering 24-hour residential and dementia care in beautifully designed surroundings and has built a strong reputation in the area as offering compassionate and professional care in hotel like surroundings, with high levels of communal space.

Its exceptional team of highly skilled and compassionate individuals has been put together to provide residents with the highest standards of care and happy lives.

The high-quality dining and wide range of resident-tailored activities form part of Old Sarum Manor’s Inclusive offering which has helped create this wonderful place to live. The home offers a bar, hairdressers, cinema, garden rooms, tea room and multiple lounges.

The home's fantastic Inclusive weekly fee of £1,545 for residential care and £1,595 for dementia care covers pretty much everything - beauty treatments, hairdressing, chiropody, having guests in to dine with you, trips, activities, newspapers, and much more. There are no hidden extras!
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Care Provided by Old Sarum Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1640 – £1695
  • Self-Funded Residential Dementia Care: £1695 – £1745

Our fees are Inclusive of all hotel services and care, but also for everything else, from hairdressing, chiropody and your family in for lunch to trips.
Accept LA funding plus Top Up

These prices are only a guideline, please contact Old Sarum Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mike Berkley-Blezard (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Family, friends and other visitors welcome at any time and can come in for a drink or some lunch as if it was a loved one's own home

Parking

  • Old Sarum Manor has plenty of on-site parking

Old Sarum Manor Reviews (54)

9.9

Old Sarum Manor has a Review Score of 9.9 (9.858) out of 10, based on 18 reviews in the last 2 years.
Over all time Old Sarum Manor has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Old Sarum Manor
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Total of 54, showing 41-54
Review from Stephen R (Son of Resident) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, very personalised care, extremely kind and warm staff. I don't know what we would have done without Old Sarum; it is simply superb.
Reply from Chris Babington, CEO at Old Sarum Manor

Many thanks for your review and the amazing comments, which if you had to describe carers are the words we would all want to use. We always pass the comments to the team, who will be delighted to read this. We all hope you are ok.

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Review from Gwen H (Daughter of Resident) published on 24 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is excellent. The care, attention to detail, the staff all combine to make the home feel like a 5-star home from home. My mother felt very safe and nurtured. She kept thanking me for having found Old Sarum. Most people dread going into care, but she loved it.
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Review from Lena M (Wife of Resident) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in for a period of 2-weeks for respite.
I can't recommend Old Sarum Manor enough. It had a very caring and considerate staff; they all took time to help and encourage my husband, which was not an easy task at times - I know. It was a calm and reassuring atmosphere.
Even one of the owners
of the residential home, who was very present on the floor and not just in his office, showed remarkable care and interest in all the residents.
The facilities were outstanding with 3-course lunch and dinner, or something else if needed. Also, coffee, tea, sandwiches and cakes are on-demand, even for me as a visitor. I even had supper with my husband and a glass of wine on one occasion included in the price.
The room was very comfortable with a wide bed, TV and plenty of space.
If and when my husband needs another visit like this or maybe longer necessary, I will not look any further than Old Sarum Manor.
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Review from Nick J (Grandson of Resident) published on 12 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Good:
Nice new care home with great facilities and an all-inclusive package.
Kind and attentive carers.
Easy to access
Good food.
Hair, nails and drinks included.


Bad: We were very disappointed that the lovely manager left her role soon after my Nan's arrival, she was a major reason for us choosing

Old Sarum Manor over others.
No telephone in her room, so when we call reception, they tell us they will get a phone taken to her and they will call us back, sometimes this can take a couple of hours and on several occasion, callbacks have not happened at all despite being told they will.
Reply from Chris Babington, CEO at Old Sarum Manor

Many thanks for your review. We are really pleased that you have found the facilities and home generally 5*. We are sorry that you have not always got through to your nan, or you have not been called straight back when your nan is unavailable. We will of course look at this and ensure you get called back when she is unavailable. We can fit a phone in her room for her, as several of our residents have. Managers do change and we have a fantastic team. We are very pleased that your nan's stay with us at Old Sarum Manor has been extended until Autumn.

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Review from B S (Wife of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband who has dementia and heart condition has just stayed at Old Sarum Manor and was made very welcome and looked after well.
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Review from Joan C (Wife of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the care that my husband has received while at Ols Sarum Manor for twelve weeks respite. The staff have clearly looked after him well meeting all his needs.
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Review from David S (Son of Resident) published on 31 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When it became apparent that mum couldn't cope with living on her own anymore, we started looking at all the care home options in the area. We thought we'd found the ideal home but thought we'd look at one more, which was Old Sarum Manor. Now we are really happy that we did, for we can't imagine anywhere
else matching the standards here. The building seems more like a luxury hotel than a care home, with so many facilities and activities to keep mum entertained. The staff are lovely and look after her so well, it is heartwarming to see. The food, well, it's superb. Every little detail seems so thought out and it's that attention to detail that impressed me right from the word go. I just can't fault Old Sarum Manor and know we couldn't have found anywhere better no matter how hard we tried.
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Review from Barbara A (Daughter of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum recently moved into Old Sarum Manor Care Home. She says she is so happy and well looked after, which is reassuring for us as a family during the current Covid climate. During these challenging times we still ‘communicate’ with Mum through Facetime, telephone and visits in the specially-adapted Garden
Room. Staff give well-informed updates on Mum’s health issues and needs. Their Facebook page is an added bonus with up-to-date photos and news of residents, staff, and activities. The staff are extremely accommodating, caring and dedicated, and treat Mum with patience, dignity and respect. In keeping with what I have so far seen, I am confident that Mum’s room, and the home itself, is beautifully furnished to a very high standard, always tip-top clean and oozes class and style. Meals are nourishing and well-presented - kudos to carers, catering staff, and all team members who are an asset to the home! I highly recommend this care home - it emanates a ‘wow, just wow' factor in all aspects.
Reply from Claire Lousteau, General Manager at Old Sarum Manor

Thank you so much for your feedback and kind words and it is reassuring to all of us to know that we are looking after your Mum well. We do ensure that all the team see the reviews and use the feedback to ensure we maintain our standards and help everyone in the current difficult times to keep in contact, be safe but to also enjoy living with us. Hopefully, as the rules change and summer is beckoning, we can get all the family involved a lot more.

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Review from Tracy A (Granddaughter of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot emphasise enough how happy I am that my Nan is receiving care at Old Sarum. I spoke to her on FaceTime and a number of times she expressed how well she was looked after and how lovely the staff caring for her were. The facilities and surroundings look second to none and the food is out of MasterChef!
Due to lockdown, I haven’t been able to visit and it’s an absolute joy to see photos of her activities and feel part of her day. Seeing her happy, smiling and supported is heartening. The glass garden room Old Sarum installed to allow safe contact until restrictions are lifted just shows how family and wellbeing are centric. The warmth and care the staff gives to residents and each other is evident. It’s joyful, and the peace of mind that this gives us as a family is immeasurable.
Reply from Claire Lousteau, General Manager at Old Sarum Manor

We can’t wait to get you in to show off your Nan’s home, but keep on Facetiming as she loves the calls, she is a character and keeps us on our toes! We are proud that we have created such a lovely home and we will make sure the whole team sees your comments. We really appreciate the kind comments.

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Review from Peter R (Son of Resident) published on 25 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at the home given to my mum in her 1st month at Old Sarum has been excellent. All her needs seem to be met by all of the staff without having to ask, which indicates the kind of care we all hope for. The layout of the home and the facilities are superb.
Reply from Charlie Osgood, Clinical Manager at Old Sarum Manor

We are delighted to be looking after your mum and that she has settled in so well. She has made us all laugh and has enjoyed the company of everyone in the home and some of the different facilities the home offers, as well as getting outside in the better weather. It is also exciting to be able to open the home up a little more in the coming weeks and look forward to welcoming you in as well.

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Review from Robert H (Resident) published on 16 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I arrived at Old Sarum Manor, I was warmly greeted by the staff on duty and given a full tour of the building and all its facilities which I found absolutely excellent. Once I settled into my new home, I found the hands-on staff extremely friendly and really professional and obviously trained to
a very high standard. Overall, I am really happy here and feel quite at home, in my new home.
Reply from Claire Lousteau, General Manager at Old Sarum Manor

Thank you very much for your feedback. We are extremely glad that you are so happy and feel at home here and that you think our staff are doing such a good job. This means a lot to us as we take great pride in the quality of our staff who we have handpicked to provide the best resident experience possible. We find it an absolute pleasure to have you in our home and are very grateful that you are so charming and such a good company to us all!

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Review from Carrie B (Daughter of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was always very reluctant to even consider moving into a care home, despite struggling on his own for several years - however, following a short illness last summer, the decision was made for us. Since moving into Old Sarum Manor, I can honestly say it was the best decision we could have ever
made! Dad absolutely loves it there. The accommodation is simply beautiful and the staff are extremely kind, caring and attentive. The food is far superior to any other facility we considered for Dad and always looks like it’s come straight from the kitchen of a Michelin Star restaurant! Dad is always telling me he can’t believe how lucky he feels to be there and says it’s like living in a 5 Star hotel. He is clearly much happier and certainly much healthier than he has been for years. I always imagined I would feel guilty “putting my Dad in a care home”, but I am so grateful he is where he is.
Reply from Claire Lousteau, General Manager at Old Sarum Manor

Thank you very much for your feedback and for such kind comments. It is an absolute pleasure to have your dad with us and we are very happy you feel you have made the right decision. The health and happiness of our residents is our number one priority so it is very good to hear you feel we are doing a good job and we will pass your feedback on to our wonderful team. Thank you also for such amazing feedback on our food! It is something we take great pride in and our Head Chef works extremely hard to please our residents. It has also been a pleasure to get to know you and we are very glad you are making good use of our beautiful COVID-safe garden room to visit your dad.

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Review from J M (Daughter of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was warmly welcoming into Old Sarum Manor. He feels well cared for and comfortable. Our family is also warmly welcomed each time we visit Dad in the lovely garden room. All the staff are kind and compassionate. They wanted to know all about Dad, his preferences and passions. He has formed easy relationships
with his carers. Dad's health has improved considerably since living at Old Sarum Manor. He enjoys a high standard of cuisine. He is confidently exploring his impressive surroundings. He takes his meals in a beautiful restaurant, his tea in a charming tea room and a glass of wine in the sky bar. He says, 'life's good'.
Reply from Claire Lousteau, General Manager at Old Sarum Manor

Many thanks for kindly giving us your feedback which is always gladly received. It has been a great pleasure to get to know Dad and your family and we are very pleased to hear he feels well cared for by our staff. We take great pride in our team of loving staff and delivering high quality, personalised care, and we are extremely happy his health has improved while being with us. We are very glad he enjoys the cuisine and surroundings and we are very much enjoying life with him! Thanks again for your time and comments which we will pass onto our team.

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Review from Alan H (Son of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Old Sarum Manor for three months now and is very happy with the home and particularly with the staff providing his care. This is not the first care home Dad has stayed at within the Salisbury area, but it definitely is the best we have tried. The home is new, very well furnished and
his room is perfect for his needs with a spacious ensuite bathroom. It hasn't been the best time to find a long term home for Dad, but the staff have been extremely helpful and have taken every precaution to keep him safe. Additionally, they have ensured we can see and speak to Dad, as well as being able to visit him in the Garden Room, fitted with screens to keep him safe. The food, together with the odd glass of wine, has been exceptional and is something that makes the choice of Old Sarum Manor as a long term home very easy. The support and attention provided by Old Sarum Manor has been much appreciated, making the move into long term care easier than expected and a relief to see him so happy.
Reply from Claire Lousteau, General Manager at Old Sarum Manor

Thank you very much for giving us such wonderful feedback. Your kind words have thrilled us all and we are so glad that your Dad has settled in so well. We are delighted that the visiting Garden Room has proved such a success and that Dad is loving the food our chefs prepare for him each day. We look forward to welcoming you into our home to enjoy the excellent food with him at some stage, hopefully soon! We take great pride in delivering high-quality care, as well as keeping our residents safe and happy, and your recognition of this is invaluable to the team.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Old Sarum Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for Old Sarum Manor is calculated as follows: ( (184 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 212 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Old Sarum Manor is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (3)

Amanda

Amanda Harrison

Job Title: Front of House Manager Joined: 2020

Front of house at Old Sarum Manor

Michael

Michael Berkley-Blezard

Job Title: General Manager Joined: 2023

Michael started his career as a Care Assistant, working with the elderly over thirty years ago. This has become a vocation, supporting people to maximize their quality of life. He then went on to work with People who had experienced brain injuries, where he progressed to Senior Care Assistant, and to Deputy Manager. Michael has also worked closely with people in the community, as well as in care homes. He was promoted to Home Manager where he worked in the private sector with vulnerable adults.


Michael has continued to develop his skills and training by working in several private organisations as a Manager. He has also been a Regional Manager working for a small care group, supporting people with learning disabilities within the community. Michael has come to Old Sarum Manor after working for an organisation for eight years.


He is passionate about care and supporting people to maximise their full potential. Michael is committed to developing services and helping people to feel fulfilled, developing a sense of belonging and pride in their home.

Tanya

Tanya Doyle

Job Title: Deputy Manager Joined: 2022

Tanya brings many years of experience to the Deputy Manager role. Tanyas career has always been care-focused, working not only in care homes but as well as in the community and the NHS. She began working for us as a Senior Care Assistant and after swiftly proving her great knowledge, she was promoted to Deputy Manager. “I really like working for OSM because it allows me the flexibility to plan ahead with the 3 days on, 3 days off schedule, and because I get to work with such a great team, I feel inspired to advance my knowledge and skills.”

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