Beachcroft House Care Home

111 Shirland Road, Maida Vale, London W9 2EL
Review Us
9.9 42 Reviews
  • Beachcroft House Care Home, London
Welcome to Beachcroft House Care Home

Based in the heart of Maida Vale at the back of the BBC studios, Beachcroft House is a new purpose-built home fitted with all new fixtures and opened in September 2020. Located only a short distance between Maida Vale tube station and Warwick Avenue station, Beachcroft House is accessible by multiple modes of transport. This 84 bed home offers across 5 floors, each with a dedicated activity room and lounge for residents’ use. Beachcroft House was constructed with residents in mind, ensuring that their comfort, safety, and wellbeing was at the forefront of every decision.

The dedicated team of care staff work to ensure that residents live fulfilled lives with a personal care plan. Beachcroft House is designed and equipped to cater for:

Residential Care
Residential Dementia Care
Nursing Care


Please note that Beachcroft House Care Home is comprised of previous homes, Carlton Dene Care Home and Westmead Care Home.
Show Beachcroft House Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Erika Galeno (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)

Beachcroft House Care Home Reviews (42)

9.9

Beachcroft House Care Home has a Review Score of 9.9 (9.926) out of 10, based on 22 reviews in the last 2 years.
Over all time Beachcroft House Care Home has 42 reviews.

Overall Experience
  • 35
  • 6
  • 0
  • 1
  • 0
Date Published
  • 42
  • 6
  • 12
  • 22
  • 20
Reviewer Connection to Beachcroft House Care Home
  • 17
  • 7
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 1-20
Review from Anita R (Daughter of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
HONEST REVIEW
Putting my dad into care was easily the hardest decision I've ever made, however all of the staff here are exceptional and the manager is brilliant and very on point. My dad is very well looked after. He states everyday that he is well looked after and you can see and feel the genuine
care from the staff here. Rooms and the building overall are exceptionally clean and well maintained (there is no awful smells). Food menu is varied and food looks fresh and appetising. The member of staff who does activities and crafts is an amazing woman who engages with all residents and her care and passion is second to none. Overall I am happy as my dad is happy they are all doing a great job at Beachcroft I could not be happier :-)
Reply from Florence, Manager at Beachcroft House Care Home

Thank you for sharing your honest feedback it means so much to our team. Kind regards,

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S S (Daughter of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has been living at Beachcroft House care Home for the past 2 years. I would like to thank staff for their patience, warmth, and joy they bring to my mom's days. I see the difference they make, not just in her care but in her peace of mind. They are truly a blessing to our family.
I would also
like to express my deepest gratitude for the exceptional care, compassion, and patience certain staff show my mom and our family each day. A special thanks to: four members of staff, in particular, cleaning staff (including the gentleman who washes the residents chairs and sofas), the staff who open the door for me when I arrive with my walker, the kitchen staff and the best management team I have ever know in my life and career.
I keep telling the staff that they are not just caregivers- they are healers, companions, and everyday heroes.
From the bottom of my heart, thank you.
Warmly,
Reply from Florence, Home Manager at Beachcroft House Care Home

Thank you for your review, I'm delighted that we can make each day peaceful and happy for your mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James R (Partner of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy for my 83 year old partner to be at Beachcroft House. I can see she is well attended and looked after with warmth and kindness.
She has been here for two months now. The staff always make me feel welcome when I come to visit her.
I have started to feel as if I am one of their team
with the common aim of looking after our special lady.
I always get a polite response to any question I may ask.
I would say Beachcroft House is very well run. It is a credit to the management and staff. It is mightily reassuring for me and other family members that our loved one is in such a good environment. Thank you.
Reply from Florence, Manager at Beachcroft House Care Home

We're so pleased you feel reassured by our team! Thank you for sharing.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin D (Brother of Resident) published on 21 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my sister who is a service user at Beachcroft l
I visit many care homes as part of my occupation as a fire safety consultant and can compare Beachcroft with many other care homes within the UK.
Beachcroft is exceptional for the standards of love, care and attention which is delivered by
all the staff.
Firstly, I am very impressed by the fire and security standards within this recently built care home.
On arrival I was made feel very welcome by the receptionist who indicated in signing in process on th pad at the entrance.
I met with my sister who was looking very well and relaxed and talkative , her room was clean and well maintained.
My sister appeared happy and content with the freedom to wander around within this beautiful and spaciously safe environment
I met with the Registered Home Manager the during my visit and previous visits and found her to be very compentent with a kind and caring attitude and ensures all service users are given lots of love.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P O (Son of Resident) published on 21 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
While visiting my mum I noticed the improvement in her behaviour. The staff were nice and the care home was clean, my mums room was clean it was just a nice atmosphere for her to be in. Although she has her ups and downs I'm happy she's in a safe environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P K (Nephew of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is excellent, with high standards throughout. This shows in the quality of food, the cleanliness and the overall quality of the facilities. The standards are high across the board, but the main factor is the quality of the staff- they really understand their jobs and take pride in their
work. The activities are varied, and I was amazed by the quality of music and singing when I visited my aunt..
Reply from Erika Galeno, Home Manager at Beachcroft House Care Home

Thank you for sharing your experience of our home! Best wishes, Erika

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G K (Granddaughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather has been receiving excellent care at Beachcroft House Care Home. The staff are attentive, kind, and always go the extra mile to ensure he is comfortable and well looked after. The facilities are clean, welcoming, and feel like home. It gives our family great peace of mind knowing he is
in such good hands. Highly recommend!
Reply from Erika, Home Manager at Beachcroft House Care Home

Thank you for such amazing feedback for my wonderful team. I'm thrilled you are happy.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A R (Daughter-in-law of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
While visiting my mother in law I witness the kindness, compassion and politeness shown to my mother in law. She was relaxed around and the team Leader was absolutely amazing. She had fantastic communication and interpersonal skills and she listened attentive to everything my mother in law said she
also allowed her to talk without interrupting which I felt was very important. My mother in laws room was clean, tidy, and she wore clean clothes and the home was clean.
The manager was extremely friendly and polite and was opened to suggestions when discussing about my mother inlaw. I could see that my mother in law trusted staff members and they were honest with her. When my mother in law had to have her
naturalisation done they were happy with her having it in the care home which was very convenient due to her health. Although I did not attend the videos they sent were amazing they went above and beyond to make her feel comfortable. Thank you to the staff they are amazing.
Reply from Erika Galeno, Care Home Manager at Beachcroft House Care Home

Thank you for taking the time to leave your lovely experience of our home and our team - it means a lot to us. Regards, Erika

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K R (Friend of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the care home to be one of the best the staff were all friendly the premises were spotless
My friend was happy and extremely content.
What a beautiful place .
Myself and my friends family visited our friend for his birthday he was given a beautiful cake and snacks to share with myself his
daughter, son-in-law, grand children and ex wife.
He had an amazing time doing what he loves dancing with staff family and friends.
Reply from Erika Galeno, Home Manager at Beachcroft House Care Home

Thank you very much for your kind words. I will be sure to pass your comments on to the team. Take care, Erika.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rosa R (Daughter of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 97year-old mother spent four weeks of respite care here. Staff were consistently very kind and caring as well as extremely patient with her, particularly as initially she was rather confused by her new surroundings.
The atmosphere was always very relaxed and it contributed to a calm and pleasant
environment. My mother's room and en-suite bathroom, as well as the communal areas were well appointed and always clean.
As a family, we were very happy with the experience and the care my mother received. Heartfelt thanks to all the wonderful staff.
Reply from Erika, Home Manager at Beachcroft House Care Home

Thank you very much for your kind words, we were please to support your Mother with her respite stay. I will pass these comments on to the team, All the best Erika.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E L (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely happy with the service and help we get as a family. We always find my mother looking happy and content. The rooms and the communal areas are always very clean and tidy. All of the staff are very friendly and polite. We are very grateful. Thank you to all the staff.
Reply from Erika, Home Manager at Beachcroft House Care Home

Thank you for taking the time to leave a review of our home. I am always delighted to hear such wonderful feedback. Regards, Erika.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eloisa R (Friend of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment you walk-in the door until you leave, this place treats you like gold!! I have never been in a place where I've felt so welcome by so many people; from reception, to the people you walk by. I hadn't been since before the pandemic and they greeted me by name when I walked into the office.
Can't say enough good things about them. I've been in so many care homes but this one is highly recommended.
Reply from Erika, Home Manager at Beachcroft House Care Home

Thank you for such kind comments! We pride ourselves on the warmth of our welcome to our guests as well as the care and support we provide to our residents. Thank you again, Erika.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill L (Sister-in-law of Resident) published on 13 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wasn't sure what to expect and was a little concerned. However, I was absolutely delighted with the care and thoughtfulness of the staff and the cleanliness of the room and en-suite bathroom. I am relieved that my sister-in-law is being cared for so well. In addition, the staff are really helpful
when asked questions.
Reply from Erika Galeno, Care Home Manager at Beachcroft House Care Home

Thank you for sharing your experience! We're delighted to hear that you were pleased with the care at Beachcroft House. If you need anything else, please let us know!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Catalina B (Daughter of Resident) published on 13 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was my mother's third respite at Beechcroft House Care Home, the manager and her team are always very kind and helpful. My mother is 99 and living with dementia, they are very skilled at managing her mood swings and I know that she is in very good caring hands.
Reply from Erika Galeno, Care Home Manager at Beachcroft House Care Home

Thank you for your kind words! We're thrilled to hear that you and your mother have had positive experiences during her respite stays. Our team is dedicated to providing the best care possible, please don't hesitate to reach out!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ramin J (Son of Resident) published on 9 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
As always, everyone was friendly and helpful. As I haven't seen my father for a while I am happy that he is in a comfortable situation and stage of his life.
Although he is not very communicative I have managed to have some short words from him. It seems to me he is OK. I would like to thank the team
for their effort to make my father comfortable.
Reply from Erika Galeno, Home Manager at Beachcroft House Care Home

Thank you for sharing your experience with us. Our team strives to create a friendly and helpful environment for all our residents, and we're here to support both you and your father every step of the way. If you have any further questions or concerns, please don't hesitate to reach out.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Daughter of Resident) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beachcroft House Care Home honestly was the best place for our mother. Our mother loved it there, she was very well looked after.
The activities were well chosen and she loved them. The home itself is clean and well-maintained. The staff also are very caring and insightful.
Reply from Erika Galeno, Home Manager at Beachcroft House Care Home

Thank you for your heartfelt review! We're thrilled to hear that Beachcroft House Care Home provided the best care for your mother. It's wonderful to know that she felt loved and well looked after during her time with us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I D (Cousin of Resident) published on 16 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the first time visiting the care home and had travelled a long way so was happy when finally arrived. The receptionist was very helpful explaining the entry procedure of signing in, also acknowledged by asking if I'd phoned ahead of coming which was nice as I had had some queries about parking.
We were taken to the appropriate floor and directed where to go and whom to speak to.
The home looked bright, clean, spacious and new with music playing in the restroom for the residents which was enlightening. It was nice to see the support staff members sitting with the residents and being attentive to their needs and able to answer my general questions. The nurses and support staff all made us feel welcome and we were offered a cup of tea and biscuits which we shared with our family member for which we were very grateful.
From this visit, I feel happy and confident that we will visit again.
Reply from Erika Galeno, Home Manager at Beachcroft House Care Home

We're thrilled to hear about your positive, first visit to our care home! Looking forward to welcoming you back soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maria F (Daughter of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident from May 2022 to yesterday, when she unfortunately lost her battle with dementia. The staff at Shirland Road are Angels in my book, from the manager to the cleaners and everyone in between. Both Mum and my family have always been listened to, accommodated and treated with dignity
and respect, family more than carers. Words will never be enough. Thank you, from the bottom of my heart, thank you. People make the facility and here they have the best. The last 2 years of Mum's life were made easier and happier because of all of you and we as a family will forever be grateful. Thank you.
Reply from Erika Galeno, Home Manager at Beachcroft House Care Home

I'm deeply sorry for your loss. Your appreciation is touching, and I will share your message to the team. If there's anything we can do during this difficult time, please don't hesitate to reach out. Kind regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marc T (Son of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed with the staff who are without any exception outstanding. I have the feeling that my mother is in a safe and secure environment and where all her needs are met.
I receive regular updates from the team leader or management which makes me more at ease at puts my mind at rest.
All
in all, Beachcroft is the best thing that could happen to Mum.
Reply from Erika, Home Manager at Beachcroft House Care Home

Wow, thank you for such a wonderful review of our home. I am so pleased to hear your feedback and will share this with the whole team. Warmest regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia F (Friend of Resident) published on 18 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very secure reception, you need to check in with name/email.
Very wide clean communal corridors.


Modern build, observed photos of residents ion entering, and notices of activities.
Staff professional, friendly.
Service user very comfortable in room provided, spacious with en-suite.
Mentioned

having tea at a hotel.
Service user reminded by member of staff lunch was been served.
Overall very good experience
Reply from Erika, Home Manager at Beachcroft House Care Home

Thank you for sharing your experience and for your kind comments on our home and staff. I will be sure to pass this feedback on to everyone here! Warm regards, Erika.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Beachcroft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for Beachcroft House Care Home is calculated as follows: ( (226 Excellents x 5) + (18 Goods x 4) ) ÷ 244 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Beachcroft House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (1)

No image found

Erika Galeno

Job Title: Registered Care Home Manager Joined: 2020

Erika is a registered nurse in the Philippines and is currently working towards the same qualification in the UK. Passionate for care, Erika holds an NVQ qualification Level 3 in Health and Social Care, as well as a Level 5 and 6 diploma in Leadership and Management.


Having progressed up the ladder in the care sector, Erika’s passion is for leading an empowered team with positive influence. Outside of work, she enjoys pottering around the garden and improving her culinary skills.

Frequently Asked Questions about Beachcroft House Care Home

What types of Care is Beachcroft House Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Beachcroft House Care Home have?

There are 84 Single Rooms.

What are the Facilities & Services at Beachcroft House Care Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Beachcroft House Care Home to the centre of London?

2.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Beachcroft House Care Home to verify any information. View our terms and conditions. Beachcroft House Care Home has an Enhanced Service - more info.