Beachcroft House Care Home

111 Shirland Road, Maida Vale, London W9 2EL
Review Us
9.9 42 Reviews
  • Beachcroft House Care Home, London
Welcome to Beachcroft House Care Home

Based in the heart of Maida Vale at the back of the BBC studios, Beachcroft House is a new purpose-built home fitted with all new fixtures and opened in September 2020. Located only a short distance between Maida Vale tube station and Warwick Avenue station, Beachcroft House is accessible by multiple modes of transport. This 84 bed home offers across 5 floors, each with a dedicated activity room and lounge for residents’ use. Beachcroft House was constructed with residents in mind, ensuring that their comfort, safety, and wellbeing was at the forefront of every decision.

The dedicated team of care staff work to ensure that residents live fulfilled lives with a personal care plan. Beachcroft House is designed and equipped to cater for:

Residential Care
Residential Dementia Care
Nursing Care


Please note that Beachcroft House Care Home is comprised of previous homes, Carlton Dene Care Home and Westmead Care Home.
Show Beachcroft House Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Erika Galeno (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)

Beachcroft House Care Home Reviews (42)

9.9

Beachcroft House Care Home has a Review Score of 9.9 (9.926) out of 10, based on 22 reviews in the last 2 years.
Over all time Beachcroft House Care Home has 42 reviews.

Overall Experience
  • 35
  • 6
  • 0
  • 1
  • 0
Date Published
  • 42
  • 6
  • 12
  • 22
  • 20
Reviewer Connection to Beachcroft House Care Home
  • 17
  • 7
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 21-40
Review from Susan W (Daughter of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are wonderful, they make sure my mum is comfortable and well taken care of and I feel she is safe. The staff keep me updated all the time with things my mum does. The building is always clean and tidy and staff are friendly and answer any concerns asked. I was upset to put my mum in a home,
however, I know this was definitely the right choice for her and any fears I had before are long gone.
Reply from Erika, Home Manager at Beachcroft House Care Home

Thank you for taking the time to share your experience. Choosing a care home for a loved one is always difficult but I am glad we were able to support you through this process and that Mum is safe and well cared for. Warmest wishes, Erika.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Parisa J (Daughter-in-law of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is always a pleasure visiting my father-in-law. The environment is always friendly with a smile on the staff‘s faces. This review relates to November 2023, but is not to say that the visits on the months before have been any different. The staff are kind and caring and as I mentioned earlier, always
a pleasure to go and visit. If there are any problems they do their best to resolve it as soon as possible, and if not they find a way around it to make conditions as agreeable as possible for their residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M N (Daughter of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since 2019. She continues to receive great care. She is safe and is extremely well cared for. She is much happier in herself and the improvements in her well-being are noticeable. The staff are fantastic and really look after my mother in a respectful and caring way. I
am a frequent visitor to the home and see the way all residents are treated with care and respect.
Reply from Priyanka Gadhe, Marketing Administrator at Beachcroft House Care Home

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care your mum is receiving during her stay. At Beachcroft care home, we strive to provide exceptional care service to all our residents. Kind Regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David J (Nephew of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was such a relief when my aunt moved to Beachcroft. Since she has been there she seems happy and is well cared for in a safe environment. When I visit I always receive a friendly welcome and often with a cup of tea!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H G (Friend of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Whenever I call or visit the staff are friendly and helpful. They do a great job caring for all the residents and ensuring everyone is well looked after. Thank you for looking after my friend so well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G N (Nephew of Resident) published on 22 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been so well looked after since being in Beachcroft Care Home, the staff are very hardworking and as myself and wife and family visit very frequently we can see how well my aunt has been looked after, the communication from the care home to ourselves is first class and frequently speak to
care home manager regarding my aunt.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D C (Daughter of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are polite, kind and caring. The home is spotless smells fresh and welcoming. The manager goes above and beyond, very dedicated to the residents well being. I am so happy my mother is living in this safe caring setting she looks well and enjoys the food.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracy C (Daughter of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum has been a resident, I have seen great improvement in her overall health and well-being. The staff take very good care of her and show her dignity and respect. The staff also allow my mum to feel she has a level of independence and choice in her care which is vitally important for people
living with dementia as my mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Merja H (Daughter of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother was moved to Beachcroft during the pandemic from another care home. At the same time, I moved away from London but had the opportunity of visiting the home on their open day. I was able to see her room and facilities and was pleasantly surprised at how lovely and clean everything was.
I had weekly WhatsApp calls with my mother and the staff were always good at letting me know about her health and well-being. Reviews and meetings were done over zoom calls and on the phone. My mum was included in outings and trips to the local park. They celebrated her birthdays with a party and she joined in with entertainments that were going on in the home. She appeared happy and content and made special bonds with several staff members. Unfortunately mum passed away recently and I was able to stay at the care home during her end of life. The staff were extremely supportive and attentive to me, as well as my mum during this difficult time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D G (Son of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good facilities. Staffing is a challenge it seems with what appears to be a high number of agency staff. That said, the permanent staff are very good. I am not really aware of what activities take place, probably because I visit at weekends due to work commitments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeannette B (Wife of Resident) published on 28 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my husband first went to Beechcroft I had been caring for him for 15 plus years and found it very hard to let go, l was going in up to three times a week to check on him and I think the staff thought I didn't trust them. I am sorry for that but it wasn't intentional I was just guilt ridden that
this man whom I have been married to for nearly 50 years and had promised in Church to stand by him in sickness and health was now in a care home. Over the last couple of months after attending a couple of events one being the Queen's Jubilee I have started to let go and it feels so much better. When I go now just once a week he is always happy, clean and tidy and the staff are wonderful everyone knows him and greet him with a smile and a little joke. This week was his birthday when we went to visit him the staff had decorated the dining room for him it looked wonderful. Going forward I hope to have a great relationship with all at Beachcroft.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laurence G (Son of Resident) published on 16 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I call or visit, I am treated with the utmost courtesy and respect.
I really couldn't be any happier with everything the home provides.
It is very reassuring to know that my mother is in such a safe and caring environment.
Top marks all-round!!
Wonderful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Geraldine G (Cousin of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am consistently amazed by the patience and resilience of Beachcroft House Care Home staff having to cope with some challenging residents, my relative particularly, and occasional bouts of Covid. I've noticed that the staff have recognised my relative's particular quirks and responds kindly to them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Darren L (Son of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad, who suffers from dementia, has been a resident of Beachcroft since it opened and was at another place previously. He is very challenging to look after due to his intermittent behaviour issues and good mobility, however, the staff have done an excellent job. They show great patience and care
for him. On visiting the home, all the staff I have met are very friendly, and I can tell my dad is happy being there. The home keeps me well informed of everything, including all their activities. The facilities are first class, the rooms are spacious, and there is a lovely garden too. I have no reservations in recommending this care home; your relative will be well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nina B (Daughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I visit Beachcroft House Care Home, all the staff are friendly and helpful to everyone. They all do a fantastic job, caring for all the residents and ensuring everyone is well looked after. Thank you for looking after and caring for my mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison B (Daughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
When it was agreed that my mother needed 24/7 care we were exceptionally lucky to find a place at Beachcroft House Care Home. Despite all the restrictions during the COVID pandemic, the staff have made every effort to meet her needs and care for her. The staff are brilliant. Everyone, including the
reception and other support staff, are kind and considerate. Even at the most stressful of times, they are always smiling and helpful. I feel like they care as much for me as they do for her. The recent Platinum Jubilee party was wonderful. Every effort was made to ensure the residents had plenty of fun. There was a super feast crowned by a delicious cake, my mother says the food is always good too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elaine D (Cousin of Resident) published on 13 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been a resident of Beachcroft and previously at another home since 2016. During these years he was happy, comfortable, clean and presentable. I couldn’t have wished for a better care home for him. All the staff were so good with him and although I couldn’t visit that often, I always found
them to be polite, helpful and ready with a cup of tea!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicola K (Daughter of Resident) published on 17 November 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
I have had to move my mum out of Beachcroft House due to her having three falls in nine weeks. The first on the day she arrived there and the last, ending in a broken hip. I feel she wasn’t cared for and the receptionist really needs some lessons in people skills as she is the rudest person I have ever
met.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael K (Son of Resident) published on 25 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was moved to Beachcroft from another care home during lockdown so I was unable to assist with the move. I was apprehensive about my first visit to the new home and how my mother was doing. I was very pleasantly surprised at the standard of the facility and the level of cleanliness and privacy.
The staff have been very kind and attentive to my mother's needs. Although I feel guilty of not providing the care myself, I live abroad, I am very confident that my mum is being well cared for by professional staff and this gives me great comfort. Thanks to all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Natalie M (Daughter of Resident) published on 6 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my Dad moved in at the end of May 2021 (following the death of my Mum), he has settled in really well, which is a testament to all the care staff involved in his care. I was extremely anxious about this major transition in both our lives. But it's obvious he is in good hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Beachcroft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for Beachcroft House Care Home is calculated as follows: ( (226 Excellents x 5) + (18 Goods x 4) ) ÷ 244 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Beachcroft House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (9)

Meet the Team (1)

No image found

Erika Galeno

Job Title: Registered Care Home Manager Joined: 2020

Erika is a registered nurse in the Philippines and is currently working towards the same qualification in the UK. Passionate for care, Erika holds an NVQ qualification Level 3 in Health and Social Care, as well as a Level 5 and 6 diploma in Leadership and Management.


Having progressed up the ladder in the care sector, Erika’s passion is for leading an empowered team with positive influence. Outside of work, she enjoys pottering around the garden and improving her culinary skills.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Beachcroft House Care Home to verify any information. View our terms and conditions. Beachcroft House Care Home has an Enhanced Service - more info.