Beachcroft House Care Home

111 Shirland Road, Maida Vale, London W9 2EL
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9.7 48 Reviews
  • Beachcroft House Care Home, London
Welcome to Beachcroft House Care Home

Based in the heart of Maida Vale at the back of the BBC studios, Beachcroft House is a new purpose-built home fitted with all new fixtures and opened in September 2020. Located only a short distance between Maida Vale tube station and Warwick Avenue station, Beachcroft House is accessible by multiple modes of transport. This 84 bed home offers across 5 floors, each with a dedicated activity room and lounge for residents’ use. Beachcroft House was constructed with residents in mind, ensuring that their comfort, safety, and wellbeing was at the forefront of every decision.

The dedicated team of care staff work to ensure that residents live fulfilled lives with a personal care plan. Beachcroft House is designed and equipped to cater for:

Residential Care
Residential Dementia Care
Nursing Care


Please note that Beachcroft House Care Home is comprised of previous homes, Carlton Dene Care Home and Westmead Care Home.
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Care Provided by Beachcroft House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Beachcroft House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Beachcroft House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tohibat Kensington (Florence) (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (84)

Beachcroft House Care Home Reviews (48)

9.7

Beachcroft House Care Home has a Review Score of 9.7 (9.744) out of 10, based on 20 reviews in the last 2 years.
Over all time Beachcroft House Care Home has 48 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Beachcroft House Care Home
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Total of 48, showing 21-40
Review from Ramin J (Son of Resident) published on 9 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
As always, everyone was friendly and helpful. As I haven't seen my father for a while I am happy that he is in a comfortable situation and stage of his life.
Although he is not very communicative I have managed to have some short words from him. It seems to me he is OK. I would like to thank the team
for their effort to make my father comfortable.
Reply from Erika Galeno, Home Manager at Beachcroft House Care HomeThank you for sharing your experience with us. Our team strives to create a friendly and helpful environment for all our residents, and we're here to support both you and your father every step of the way. If you have any further questions or concerns, please don't hesitate to reach out.
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Review from S M (Daughter of Resident) published on 2 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beachcroft House Care Home honestly was the best place for our mother. Our mother loved it there, she was very well looked after.
The activities were well chosen and she loved them. The home itself is clean and well-maintained. The staff also are very caring and insightful.
Reply from Erika Galeno, Home Manager at Beachcroft House Care HomeThank you for your heartfelt review! We're thrilled to hear that Beachcroft House Care Home provided the best care for your mother. It's wonderful to know that she felt loved and well looked after during her time with us.
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Review from I D (Cousin of Resident) published on 16 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the first time visiting the care home and had travelled a long way so was happy when finally arrived. The receptionist was very helpful explaining the entry procedure of signing in, also acknowledged by asking if I'd phoned ahead of coming which was nice as I had had some queries about parking.
We were taken to the appropriate floor and directed where to go and whom to speak to.
The home looked bright, clean, spacious and new with music playing in the restroom for the residents which was enlightening. It was nice to see the support staff members sitting with the residents and being attentive to their needs and able to answer my general questions. The nurses and support staff all made us feel welcome and we were offered a cup of tea and biscuits which we shared with our family member for which we were very grateful.
From this visit, I feel happy and confident that we will visit again.
Reply from Erika Galeno, Home Manager at Beachcroft House Care HomeWe're thrilled to hear about your positive, first visit to our care home! Looking forward to welcoming you back soon.
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Review from Maria F (Daughter of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident from May 2022 to yesterday, when she unfortunately lost her battle with dementia. The staff at Shirland Road are Angels in my book, from the manager to the cleaners and everyone in between. Both Mum and my family have always been listened to, accommodated and treated with dignity
and respect, family more than carers. Words will never be enough. Thank you, from the bottom of my heart, thank you. People make the facility and here they have the best. The last 2 years of Mum's life were made easier and happier because of all of you and we as a family will forever be grateful. Thank you.
Reply from Erika Galeno, Home Manager at Beachcroft House Care HomeI'm deeply sorry for your loss. Your appreciation is touching, and I will share your message to the team. If there's anything we can do during this difficult time, please don't hesitate to reach out. Kind regards
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Review from Marc T (Son of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed with the staff who are without any exception outstanding. I have the feeling that my mother is in a safe and secure environment and where all her needs are met.
I receive regular updates from the team leader or management which makes me more at ease at puts my mind at rest.
All
in all, Beachcroft is the best thing that could happen to Mum.
Reply from Erika, Home Manager at Beachcroft House Care HomeWow, thank you for such a wonderful review of our home. I am so pleased to hear your feedback and will share this with the whole team. Warmest regards.
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Review from Patricia F (Friend of Resident) published on 18 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very secure reception, you need to check in with name/email.
Very wide clean communal corridors.


Modern build, observed photos of residents ion entering, and notices of activities.
Staff professional, friendly.
Service user very comfortable in room provided, spacious with en-suite.
Mentioned

having tea at a hotel.
Service user reminded by member of staff lunch was been served.
Overall very good experience
Reply from Erika, Home Manager at Beachcroft House Care HomeThank you for sharing your experience and for your kind comments on our home and staff. I will be sure to pass this feedback on to everyone here! Warm regards, Erika.
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Review from Susan W (Daughter of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are wonderful, they make sure my mum is comfortable and well taken care of and I feel she is safe. The staff keep me updated all the time with things my mum does. The building is always clean and tidy and staff are friendly and answer any concerns asked. I was upset to put my mum in a home,
however, I know this was definitely the right choice for her and any fears I had before are long gone.
Reply from Erika, Home Manager at Beachcroft House Care HomeThank you for taking the time to share your experience. Choosing a care home for a loved one is always difficult but I am glad we were able to support you through this process and that Mum is safe and well cared for. Warmest wishes, Erika.
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Review from Parisa J (Daughter-in-law of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is always a pleasure visiting my father-in-law. The environment is always friendly with a smile on the staff‘s faces. This review relates to November 2023, but is not to say that the visits on the months before have been any different. The staff are kind and caring and as I mentioned earlier, always
a pleasure to go and visit. If there are any problems they do their best to resolve it as soon as possible, and if not they find a way around it to make conditions as agreeable as possible for their residents.
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Review from M N (Daughter of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since 2019. She continues to receive great care. She is safe and is extremely well cared for. She is much happier in herself and the improvements in her well-being are noticeable. The staff are fantastic and really look after my mother in a respectful and caring way. I
am a frequent visitor to the home and see the way all residents are treated with care and respect.
Reply from Priyanka Gadhe, Marketing Administrator at Beachcroft House Care HomeThank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care your mum is receiving during her stay. At Beachcroft care home, we strive to provide exceptional care service to all our residents. Kind Regards.
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Review from David J (Nephew of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was such a relief when my aunt moved to Beachcroft. Since she has been there she seems happy and is well cared for in a safe environment. When I visit I always receive a friendly welcome and often with a cup of tea!
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Review from H G (Friend of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Whenever I call or visit the staff are friendly and helpful. They do a great job caring for all the residents and ensuring everyone is well looked after. Thank you for looking after my friend so well.
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Review from G N (Nephew of Resident) published on 22 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been so well looked after since being in Beachcroft Care Home, the staff are very hardworking and as myself and wife and family visit very frequently we can see how well my aunt has been looked after, the communication from the care home to ourselves is first class and frequently speak to
care home manager regarding my aunt.
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Review from D C (Daughter of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are polite, kind and caring. The home is spotless smells fresh and welcoming. The manager goes above and beyond, very dedicated to the residents well being. I am so happy my mother is living in this safe caring setting she looks well and enjoys the food.
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Review from Tracy C (Daughter of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum has been a resident, I have seen great improvement in her overall health and well-being. The staff take very good care of her and show her dignity and respect. The staff also allow my mum to feel she has a level of independence and choice in her care which is vitally important for people
living with dementia as my mum.
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Review from Merja H (Daughter of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother was moved to Beachcroft during the pandemic from another care home. At the same time, I moved away from London but had the opportunity of visiting the home on their open day. I was able to see her room and facilities and was pleasantly surprised at how lovely and clean everything was.
I had weekly WhatsApp calls with my mother and the staff were always good at letting me know about her health and well-being. Reviews and meetings were done over zoom calls and on the phone. My mum was included in outings and trips to the local park. They celebrated her birthdays with a party and she joined in with entertainments that were going on in the home. She appeared happy and content and made special bonds with several staff members. Unfortunately mum passed away recently and I was able to stay at the care home during her end of life. The staff were extremely supportive and attentive to me, as well as my mum during this difficult time.
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Review from D G (Son of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good facilities. Staffing is a challenge it seems with what appears to be a high number of agency staff. That said, the permanent staff are very good. I am not really aware of what activities take place, probably because I visit at weekends due to work commitments.
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Review from Jeannette B (Wife of Resident) published on 28 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my husband first went to Beechcroft I had been caring for him for 15 plus years and found it very hard to let go, l was going in up to three times a week to check on him and I think the staff thought I didn't trust them. I am sorry for that but it wasn't intentional I was just guilt ridden that
this man whom I have been married to for nearly 50 years and had promised in Church to stand by him in sickness and health was now in a care home. Over the last couple of months after attending a couple of events one being the Queen's Jubilee I have started to let go and it feels so much better. When I go now just once a week he is always happy, clean and tidy and the staff are wonderful everyone knows him and greet him with a smile and a little joke. This week was his birthday when we went to visit him the staff had decorated the dining room for him it looked wonderful. Going forward I hope to have a great relationship with all at Beachcroft.
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Review from Laurence G (Son of Resident) published on 16 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I call or visit, I am treated with the utmost courtesy and respect.
I really couldn't be any happier with everything the home provides.
It is very reassuring to know that my mother is in such a safe and caring environment.
Top marks all-round!!
Wonderful.
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Review from Geraldine G (Cousin of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am consistently amazed by the patience and resilience of Beachcroft House Care Home staff having to cope with some challenging residents, my relative particularly, and occasional bouts of Covid. I've noticed that the staff have recognised my relative's particular quirks and responds kindly to them.
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Review from Darren L (Son of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad, who suffers from dementia, has been a resident of Beachcroft since it opened and was at another place previously. He is very challenging to look after due to his intermittent behaviour issues and good mobility, however, the staff have done an excellent job. They show great patience and care
for him. On visiting the home, all the staff I have met are very friendly, and I can tell my dad is happy being there. The home keeps me well informed of everything, including all their activities. The facilities are first class, the rooms are spacious, and there is a lovely garden too. I have no reservations in recommending this care home; your relative will be well looked after.
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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Beachcroft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.769 for Beachcroft House Care Home is calculated as follows: ( (198 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) + (3 Poors x 2) + (6 Very Poors x 1) ) ÷ 225 Ratings = 4.769
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Beachcroft House Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

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Erika Galeno

Job Title: Registered Care Home Manager Joined: 2020

Erika is a registered nurse in the Philippines and is currently working towards the same qualification in the UK. Passionate for care, Erika holds an NVQ qualification Level 3 in Health and Social Care, as well as a Level 5 and 6 diploma in Leadership and Management.


Having progressed up the ladder in the care sector, Erika’s passion is for leading an empowered team with positive influence. Outside of work, she enjoys pottering around the garden and improving her culinary skills.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Beachcroft House Care Home to verify any information. View our terms and conditions. Beachcroft House Care Home has an Enhanced Service - more info.