Lakelands Lodge

35 Laidley's Walk, Fleetwood FY7 7JL
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9.6 74 Reviews
  • Lakelands Lodge, Fleetwood
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Care Provided by Lakelands Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to assessment of needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Andrea Smith (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 4

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (78)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.

Parking

  • Onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

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Lakelands Lodge Reviews (74)

9.6

Lakelands Lodge has a Review Score of 9.6 (9.605) out of 10, based on 43 reviews in the last 2 years.
Over all time Lakelands Lodge has 74 reviews.

Overall Experience
  • 52
  • 18
  • 0
  • 2
  • 2
Date Published
  • 74
  • 5
  • 10
  • 43
  • 31
Reviewer Connection to Lakelands Lodge
  • 25
  • 9
  • 8
  • 6
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 74, showing 21-40
Review from K S (Daughter-in-law of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing with the residents. During our visits, the staff are very friendly. The care that the staff show my mother-in-law is first-class. Thank you.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your kind review. The staff will be pleased to know that their hard work does not go unnoticed. We all look forward to welcoming you on your visits and hope you continue to make special…read more
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Review from S G (Daughter of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are lovely. Very friendly and interactive with the residents.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for the kind review. This review will reach the staff and give them joy knowing that their hard work and dedication to the residents in our care does not go unnoticed.
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Review from Veronica M (Mother of Resident) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our daughter has special needs and loves the activities at Lakelands Lodge, she likes music and also takes part in any ball games as she likes throwing the ball at cans and people. Likes being in the garden too as they go outside with activities when the weather is nice.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your kind words we are glad that the activities are enjoyed by your daughter. We hope that you also enjoy coming in to join in with them with her.
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Review from Robert S (Son of Resident) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service throughout. The staff are very friendly and attentive. The home is very clean and organised. Wonderful place for our parents.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your kind words I shall pass them on to the staff, who will be delighted to hear that their hard work and dedication are noticed.
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Review from P O (Sister of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Had an amazing visit today. Sunshine and music, fabulous singing and dancing by the entertainment carer today and residents, she always gets their spirits lifted, also mine. Top carers on all floors. Went home really uplifted today. Thank you for an uplifting visit today.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your lovely review. I will pass on your kind words to the staff. The staff work hard to ensure the residents are enjoying their stay and that visitors are able to join in with the daily…read more
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Review from Annie B (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Lakelands Lodge for a couple of years now and the love and care she has had and still ongoing is lovely. All the staff are cheerful and caring, and the love they have for all VIPs is beautiful. Thank you to all.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for all your kind words. The staff love each and every one of the VIPs and aim to give the best quality care. They will be pleased to hear that their hard work does not go unnoticed.
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Review from C B (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is treated with dignity and well looked after. The staff are really good and keep Mum safe. They try to get her involved in activities which she sometimes refuses to do. As a family, we knew Mum is safe and gives us peace of mind. Her room has lovely views and she enjoys seeing and watching the
activities on the boating lake.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your kind words. Our aim is to provide high-quality care, ensuring safety and preventing isolation. I shall pass on your review to the team who will be pleased to know their hard work…read more
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Review from Doreen B (Wife of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are exceptional and are well versed in patient needs. I always want to thank them for their care.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your kind words. The staff at Lakelands strive to give the best quality care to all the residents within the home. They will be pleased to hear that their work does not go unnoticed.
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Review from S O (Husband of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review, as reflected in the ratings, reflects almost complete satisfaction with the overall experience of my wife's care at Lakelands Lodge. My one area of concern is with the shortage of permanent daytime nursing staff and the continued reliance on agency staff. The treatment of Huntington's Disease
benefits greatly from routine, familiarity and continuity of care - which is difficult to achieve with staff at the nursing level constantly changing.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your review I will pass your kind words to the staff. We have been working hard to recruit nurses at Lakelands and currently have staff going through the onboarding process. My door is…read more
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Review from J S (Sister-in-law of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very nice and helpful. The food is very good. The room is very nice and clean. Overall it has been a good experience.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your review I will pass on your kind words to the staff. I hope that your journey remains a positive one but should any issues arise please be assured my door is always open.
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Review from Robert M (Father of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is a severe lack of continuity with nursing staff. When care staff telephone me at home they must speak louder and clearer because I have hearing problems. Reception should be manned at all times.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your review I will pass on your concerns to the team and ensure they are made aware when calling families that they may be talking to someone with a hearing impairment. In response to…read more
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Review from L T (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Lodge is a lovely home and I’m very happy with the care my dad receives. The rooms are spacious, well maintained and kept very clean, some with lovely views over the boating pool and Irish Sea. All staff are very helpful, friendly and always have time to answer any questions. There are plenty of
varied activities for all residents.
Thank you to everyone for everything you do.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you very much for your kind review. I will pass on these words to the team who will appreciate the recognition of the great job they all do.
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Review from Paul P (Son of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the Summer of 2023, my 98-year-old father came to Lakeland's Lodge under the nursing care of the manager and her team. From the beginning until my Father passed away in February 2024, he was treated with dignity, respect and given a high quality of care. His own room was well-proportioned, pleasant
and very clean. The common areas were bright and airy. The residents were lovely people. As Dad neared the end, the staff were exceptional in the comfort and support they gave to him and us as a family. As a Home, it was very well managed and run. Lakelands has a modern professional feel, with good facilities for the residents. The staff were dedicated to their work and you could feel they were living out their vocations. As a family, we will always be grateful for the care, help and advice from the manager and the team.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your lovely review. It is our aim to provide the best person-centred, quality care for all residents and families. It is great to know when we get this right. I will pass on your…read more
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Review from Nicola B (Wife of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone made us feel very welcome when we first viewed this home, and answered the questions we asked. The visit to our home by the manager was both professional and courteous when filling out the relevant forms.
When my husband arrived we noticed that the bathroom cabinet was too high (as he is
in a wheelchair) he couldn't see to shave. There was no problem, the maintenance man lowered it straight away. The care within the 8 days my husband was there was fantastic and he will be returning next time I need respite care.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your review and kind words. At Lakelands our aim is to provide high quality care and we are pleased to hear that your husband enjoyed his stay. We look forward to his return and are…read more
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Review from Jill R (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Lakelands for nearly two years now, and apart from a few hiccups when she first went in and was settling in, she is very happy. The staff are, without exception, friendly, helpful and caring. My brothers, I and our families have peace of mind knowing Mum is safe, warm, cared for and
very happy. The rooms and views are beautiful and make staying there a really pleasant experience.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your kind words. The team are pleased to hear you and your mum are happy with the care they receive and their stay with us at Lakeland's. I will pass on your kind words and look forward…read more
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Review from Steven B (Resident) assisted by family/friend published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel a lot better than I used to.
Better place than previous.
I feel lucky to be near my relatives.
Great view.
Staff are great.
Food very good/superb!
Comfortable.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your kind review. We are all glad that you are happy with your stay with us at Lakelands and hope that this continues for a long time.
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Review from Carol R (Daughter of Resident) published on 19 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and caring. My dad is very well looked after in such lovely surroundings. It's very reassuring for the family to know Dad is in good hands. The entertainment here is very good, and the activity lady works very hard to please as much as she can. She always has a cheerful smiley
face and persuades my dad to join in, which he ultimately enjoys (he needs persuasion).
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your kind words. We are glad to hear that you are happy with the care your dad receives, and we endeavour to ensure that this continues. The activities team try to ensure that activities…read more
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Review from Hilary B (Sister of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my sister receives, the home and staff are excellent thank you for everything you do. Could you please let me know the best time to phone, I have tried all different times it is an international phone call.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your kind review. Staff at Lakeland's are committed to giving the best care to all the residents as if they were a member of their own family. I will have staff email you to let you know…read more
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Review from Andrea S (Daughter-in-law of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints, very nice friendly home, Mum-in-law seems happy and cared for.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your review. At Lakeland’s our aim is to provide quality care that you would expect when entrusting your loved ones into the care of others. The fact your mother-in-law is happy and…read more
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Review from L L (Daughter of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is modern with good facilities, staff are friendly and supportive, however sometimes need a nudge to give the care Mum needs.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your review. I am sorry you feel at times staff do not give the expected care in a timely manner. I will discuss with the team and hopefully you will see an improvement. My door is…read more
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Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Lakelands Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.605 for Lakelands Lodge is calculated as follows: ( (324 Excellents x 5) + (163 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 504 Ratings = 4.605
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lakelands Lodge is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lakelands Lodge to verify any information. View our terms and conditions. Lakelands Lodge has an Basic Service - more info.