Lakelands Lodge

35 Laidley's Walk, Fleetwood FY7 7JL
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9.6 74 Reviews
  • Lakelands Lodge, Fleetwood
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Care Provided by Lakelands Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to assessment of needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Nigel Francis (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 4

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (78)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.

Parking

  • Onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

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Lakelands Lodge Reviews (74)

9.6

Lakelands Lodge has a Review Score of 9.6 (9.614) out of 10, based on 44 reviews in the last 2 years.
Over all time Lakelands Lodge has 74 reviews.

Overall Experience
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  • 18
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  • 2
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Date Published
  • 74
  • 6
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  • 44
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Reviewer Connection to Lakelands Lodge
  • 25
  • 9
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  • 3
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  • 2
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  • 1
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Total of 74, showing 61-74
Review from S D (Daughter of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother suffers from Alzheimer's and was removed due to concerns regarding the lack of stimulation in the residential dementia unit. Her physical and mental health suffered significantly in her 4-week stay here. Thankfully she is settled and happy in her current home and in a much better state.
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Review from Joan A (Wife of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Lakelands Lodge since November 2021, apart from about a month when he was in the hospital with urinary sepsis and then Covid. The care has been excellent, and the staff have responded to his different needs as his condition deteriorated. We could not be more grateful, not only
to the nurses and carers but also to the staff on reception, cleaners and occasionally the kitchen staff. They have been caring, kind and understanding, not only with my husband but also with me and our family.
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Review from Louise W (Power of Attorney of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for the care and wellbeing you give to the resident, she is very happy and comfortable and above all feels very safe and looked after in your care.


We are very happy that activities are ramping up now that Covid restrictions are easing-it’s not been an easy year for you. Thank you for all

that you do to keep everyone (including your wonderful staff) safe.
Reply from Samantha Wilson, Lodge Service Advisor at Lakelands Lodge

Thank you very much for your wonderful review. The team at Lakelands are dedicated to the care and happiness of our residents, your recognition of their efforts in caring for your relative will certainly be appreciated by them. I will pass on your lovely words, and thank you once again.

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Review from Jackie A (Daughter of Resident) published on 17 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was first able to visit my mum in early November 2021. I was very impressed with the home, and in particular with the carers. My mother's face would light up whenever they came into the room, which showed me that she was content and happy. She looks well cared for, clean and healthy, and is treated
with dignity. She has a sea view room which she loves, and there is always something to keep her interest. I feel it is very important that she sees the outside world. I would highly recommend this home as it does feel like a home from home (or a 5* hotel!). The staff were so kind to me as well, and very accommodating. Thank you Lakelands Lodge for all you do.
Reply from Samantha Wilson, Lodge Service Advisor at Lakelands Lodge

Many thanks for your wonderful review. We are dedicated to the care and happiness of our residents, along with their safety and security. Lakelands Lodge is a beautiful home from home. Your recognition of our efforts in caring for your mum is very much appreciated. Rest assured, the wonderful team here, will make sure her every need is catered and cared for, we are happy your mind is at ease.

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Review from William M (Father of Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lakeland Lodge looks after our daughter's needs extremely well. They also allow us to visit twice a week which is very good considering the present COVID restrictions.
Overall, we are delighted with our daughter's care at Lakeland Lodge. (Lovely staff).
Reply from LSA Wilson, Lodge Service Advisor at Lakelands Lodge

Thank you for taking the time to write a review. We have tried our hardest over the last 18 months to keep families in touch with each other and am glad that you are delighted with our dedicated team at Lakelands Lodge.

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Review from Christopher W (Son of Resident) published on 29 July 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Nice, friendly staff. Very caring and considerate. I always felt my mum was in safe hands. A nice, modern building with fabulous views overlooking the boating lake and out onto the Irish sea. I would certainly recommend Lakelands Lodge to anyone.
Reply from LSA Wilson, Lodge Service Advisor at Lakelands Lodge

Thank you for your your review and yes the views from Lakelands Lodge are amazing. I'm glad that you felt your mum was safe and well cared for as our staff are very dedicated to provide the best possible care to all our residents.

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Review from Linda A (Daughter of Resident) published on 9 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole team at Lakelands not only afforded our dad compassion, dignity and total understanding but us as a family too.
The staff are amazing. Thank you to all the staff for their total understanding and kindness!
Reply from Susan Derby, Business Development Manager at Lakelands Lodge

Thank you very much for your wonderful review. The team at Lakelands are dedicated to the care and happiness of our residents, your recognition of their efforts in caring for your dad will certainly be appreciated by them. I will pass on your lovely words, and thank you once again.

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Review from Kimberley F (Granddaughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan moved here in the last couple of months and there has been an instant improvement in her health and wellbeing. She has started to lift her mood daily and is actually wanting to get out of bed, unlike her last placement. The home is beautiful and the staff are fantastic. Always a welcome feeling
when you arrive. I highly recommend Lakelands Lodge. Also, the concierge and manager are fantastic and really friendly.
Reply from Susan Derby, Business Development Manager at Lakelands Lodge

What can we say, what a fantastic 5* review, and thanks for your lovely comments. To our team, this is not just a job, but a wonderful vocation, where we can share in the lives of our lovely residents.


We agree the Lodge and surroundings are fantastic, Our staff take great care and respect when providing support for all our residents and their loved ones. We are particularly proud of the incredible work they do on a daily basis.


Thanks again, your kind comments will be passed on to the staff at Lakelands Lodge

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Review from Heather D (Daughter of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home came recommended to us by a friend, whose mother was already a resident. It is not a ‘one size fits all’ organisation I am very pleased to say. Shortly after Dad moved to Lakelands Lodge we were contacted by the manager, who advised a change for Dad, due to what he thought was in Dad's best
interests, after having spent some time with him. We were so pleased to hear this. It established trust with our family that Dad is in a place where people really care. The manager and his team are easy to contact and talk to. Due to Covid-19, we are taking Dad out for walks at most visits but we are very much looking forward to spending time in Lakelands Lodge and I can’t say the same for some of the other homes I have had visited on occasions.
Reply from Susan Derby, Business Development Manager at Lakelands Lodge

Thank you for taking the time to review our home, Lakelands Lodge, and for such wonderful words. The team will really appreciate it, your feedback is truly invaluable to us.


As you say, we are not a "one size fits all" care home, and we treat our residents with the respect, care and dignity they deserve. We cannot wait to spend some wonderful times with our residents and their families when the time allows. Inside and outside the Lodge, there is so much to do. Thanks again, rest assured, your dad is in good hands. Best wishes.

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Review from Hilary H (Wife of Resident) published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first visit and I was very impressed. The Covid regulations were strictly adhered to. The staff were very friendly and approachable. Beautiful, clean rooms. My husband was well settled and is being very well cared for, he was alert and responsive. He is treated with respect and the dignity
that he deserves. He is eating well too. I wish that he had been moved here years ago.
Reply from Susan Derby, Business Development Manager at Lakelands Lodge

Many thanks for your wonderful review. We are dedicated to the care and happiness of our residents, along with their safety and security.


Lakelands Lodge is a beautiful home from home. Your recognition of our efforts in caring for your husband is very much appreciated. Rest assured, the wonderful team here, will make sure his every need is catered and cared for, we are happy your mind is at ease.

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Review from N M (Daughter of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and professional staff.
Excellent management.
Polite and courteous.
Dad settled really well.
Clean facility.
Reply from Susan Derby, Business Development Manager at Lakelands Lodge

Thank you for your lovely review. It's always lovely to hear that our staff go above and beyond. We are so pleased that you feel your dad is receiving the best possible care.


We like to ensure that everyone is happy, and although we have been through some difficult times, our staff keep smiling and keep the spirits up of our residents.

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Review from Joan F (Wife of Resident) published on 4 May 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
I feel this home failed my husband's needs in several ways. His health and mobility have improved dramatically since moving elsewhere. However, some of the care assistants there were very kind and helpful,
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Review from Susan T (Daughter of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Lakelands Lodge since it opened. We cannot thank the staff enough for all their care and support, given to my dad. The cleanliness of the home is to a very high standard. Management are also very approachable and supportive. As a family, we are kept informed about any changes with
Dad. I would highly recommend Lakelands Lodge.
Reply from Susan Derby, Business Development Manager at Lakelands Lodge

We are so glad, Susan, that you have found contentment in knowing your dad is being so well taken care of at Lakeland Lodge. Being a new lodge, the staff here are new also but have all been chosen for their experience, caring attitude and love of working in the care sector. It is a fantastic place to be part of, the smiles and fun are all we ask for. It is a pleasure to be there for you all, and rest assured, our manager and staff are there any time to help. I will pass your lovely message on to the staff and manager.

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Review from S L (Wife of Resident) published on 8 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to Covid there is only so much I can comment on - but my husband has only been in Lakelands for 3 weeks, transferred from hospital after a fall. All the staff I've spoken to on the phone or seen face to face have been exceptional at a very emotional time. They have gone out of their way to help
in anyway possible. They are friendly, very kind and deeply caring and my husband has settled in well.
Reply from Susan Derby, Business Development Manager at Lakelands Lodge

We would like to thank you for leaving such a wonderful review of Lakelands Lodge. The pandemic has been a trying time for the care sector and we are so grateful that you have taken the time to give us such lovely feedback.


We offer a home from home atmosphere, with a touch of quality. Our staff are chosen especially for their professionalism and absolute empathy to every resident's need. Our residents are our priority, we are so glad you have peace of mind and know everything is safe and secure.


Thanks again and will pass your lovely comments on to our staff.


Kind Regards, Susan

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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for Lakelands Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.614 for Lakelands Lodge is calculated as follows: ( (335 Excellents x 5) + (163 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 515 Ratings = 4.614
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lakelands Lodge is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

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