Lakelands Lodge

Rooms are kept clean and are very comfortable and spacious. The staff are very caring and friendly. Lots of activities for residents. Management is very approachable. My father-in-law is well cared for, as he has fairly complex needs.

Failed to care properly for my parents, both have dementia. There's a difference between trying to keep independence and neglecting to give basic care, repeatedly wearing the same dirty clothes, no clean clothes, no help to select the correct clothes, the day they moved out Dad was squeezed into Mum's trousers. No continence support, on the day of the move, there were wet clothes in with those that I was packing, more found going through the clothes at home. Body marks and injuries were missed when assisted with showering. Also missing from body maps. Left to use inappropriate substances and implements to shower, just a few of the issues. In 2 years haven’t been involved with care plans, not for want of asking. Within the first week of being in their new home, we have been invited to review the care plans. Within 30 mins of being in his new home, Dad said he didn't want to go back to the old place! Complaints still unanswered as per Athenas' 28-day policy. Instead, 28 days' notice was served.

The staff are amazing nothing is too much trouble. Always there to help. Lakeland Lodge is perfect for my wife in every way.

Excellent home. Excellent Staff. The staff are all amazing. I can't speak highly enough of them.

Very good overall. Very clean. Beautiful view from the front. Love the staff

My mother has been here for 3 weeks respite. Everyone has made her feel welcome, cared for her needs and wellbeing. We have been confident that she has been well looked after.

My husband was on a discharge-to-assess basis from the hospital. I chose the home for its fabulous position overlooking the boating lake and sea, for my husband who is totally immobile with Parkinson's and Alzheimer's. His quality of life is much improved and he has settled really well. Hopefully, we have found my husband's new home from home for all the reasons stated.

The care our father received was first-class. He would truly have been happy here had he been here much earlier. We as a family cannot thank the staff enough for their kindness and support in the lead-up to Dad's end of life. Many, many thanks to you all.

I was also informed by the Central Administrative Department of the Care Home Group on 22/4/22 that due to a change in my relative's circumstances that a refund of the fees would be made within six to eight weeks. Whilst some of the money has been repaid a sum is still owed by them and it now stands at twenty-nine weeks.

I do not have a problem with staff, rather lack of them. They are very understaffed which puts a terrible strain on everyone working there plus it also puts the patients in danger. I think there should be a law to prevent this from happening. I don't believe a home should be allowed to operate without the correct ratio of carers versus patients. I actually feel sorry for the people trying hard to provide the care that is needed when they are obviously exhausted.

My mother suffers from Alzheimer's and was removed due to concerns regarding the lack of stimulation in the residential dementia unit. Her physical and mental health suffered significantly in her 4-week stay here. Thankfully she is settled and happy in her current home and in a much better state.

My husband has been in Lakelands Lodge since November 2021, apart from about a month when he was in the hospital with urinary sepsis and then Covid. The care has been excellent, and the staff have responded to his different needs as his condition deteriorated. We could not be more grateful, not only to the nurses and carers but also to the staff on reception, cleaners and occasionally the kitchen staff. They have been caring, kind and understanding, not only with my husband but also with me and our family.

Thank you for the care and wellbeing you give to the resident, she is very happy and comfortable and above all feels very safe and looked after in your care.

We are very happy that activities are ramping up now that Covid restrictions are easing-it’s not been an easy year for you. Thank you for all that you do to keep everyone (including your wonderful staff) safe.

I was first able to visit my mum in early November 2021. I was very impressed with the home, and in particular with the carers. My mother's face would light up whenever they came into the room, which showed me that she was content and happy. She looks well cared for, clean and healthy, and is treated with dignity. She has a sea view room which she loves, and there is always something to keep her interest. I feel it is very important that she sees the outside world. I would highly recommend this home as it does feel like a home from home (or a 5* hotel!). The staff were so kind to me as well, and very accommodating. Thank you Lakelands Lodge for all you do.

Overall, we are delighted with our daughter's care at Lakeland Lodge. (Lovely staff).

Nice, friendly staff. Very caring and considerate. I always felt my mum was in safe hands. A nice, modern building with fabulous views overlooking the boating lake and out onto the Irish sea. I would certainly recommend Lakelands Lodge to anyone.

The staff are amazing. Thank you to all the staff for their total understanding and kindness!

My nan moved here in the last couple of months and there has been an instant improvement in her health and wellbeing. She has started to lift her mood daily and is actually wanting to get out of bed, unlike her last placement. The home is beautiful and the staff are fantastic. Always a welcome feeling when you arrive. I highly recommend Lakelands Lodge. Also, the concierge and manager are fantastic and really friendly.

This home came recommended to us by a friend, whose mother was already a resident. It is not a ‘one size fits all’ organisation I am very pleased to say. Shortly after Dad moved to Lakelands Lodge we were contacted by the manager, who advised a change for Dad, due to what he thought was in Dad's best interests, after having spent some time with him. We were so pleased to hear this. It established trust with our family that Dad is in a place where people really care. The manager and his team are easy to contact and talk to. Due to Covid-19, we are taking Dad out for walks at most visits but we are very much looking forward to spending time in Lakelands Lodge and I can’t say the same for some of the other homes I have had visited on occasions.

This was my first visit and I was very impressed. The Covid regulations were strictly adhered to. The staff were very friendly and approachable. Beautiful, clean rooms. My husband was well settled and is being very well cared for, he was alert and responsive. He is treated with respect and the dignity that he deserves. He is eating well too. I wish that he had been moved here years ago.