Lakelands Lodge

35 Laidley's Walk, Fleetwood FY7 7JL
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9.6 74 Reviews
  • Lakelands Lodge, Fleetwood
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Care Provided by Lakelands Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to assessment of needs

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Andrea Smith (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 4

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (78)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.

Parking

  • Onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

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Lakelands Lodge Reviews (74)

9.6

Lakelands Lodge has a Review Score of 9.6 (9.605) out of 10, based on 43 reviews in the last 2 years.
Over all time Lakelands Lodge has 74 reviews.

Overall Experience
  • 52
  • 18
  • 0
  • 2
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Date Published
  • 74
  • 5
  • 10
  • 43
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Reviewer Connection to Lakelands Lodge
  • 25
  • 9
  • 8
  • 6
  • 3
  • 3
  • 3
  • 3
  • 2
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  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 74, showing 41-60
Review from D S (Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my stay at Lakelands Lodge and have been quite impressed with the care and attention I have received from all the staff.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your kind review. The team at Lakeland’s are very pleased to hear you are happy with your stay at the Lakeland’s and that the teams great job is recognised. I will share your kind words…read more
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Review from A S (Son of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed, clean and modern. Friendly staff. Knowing I can sleep at night, knowing she is safe and well cared for. Thank you.
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
Thank you for your review. We are very pleased as a team that you feel relaxed enough to get a good night's sleep, in the knowledge that your mum is in safe hands. We have a great team here at…read more
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Review from Peter S (Nephew of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thank you to all the team for a wonderful 3rd birthday party, I attended last week, while visiting my aunt.
She may have not known the words, as never listened to music in her younger days, but kept smiling as the other residents and staff created a wonderful atmosphere.
Looking forward to my next
visit and thank you for the monthly newsletters.
Father Christmas will be calling on them soon!
Reply from Sharon HIll, Lodge Manager at Lakelands Lodge
We at Lakelands are very pleased you and your aunt enjoyed our celebrations along with the other residents and the team. We look forward to seeing you at future events. I will pass your kind words on…read more
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Review from Kath G (Wife of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot praise the fantastic staff highly enough. They have done everything possible to ensure my husband has settled in. His room is lovely, very spacious and spotlessly clean. I am made to feel very welcome when I visit. Everyone is always cheerful and the care they show for each and everyone of the
patients is truly humbling. There's plenty of varied activities offered to keep the residents occupied (had my husband singing and dancing on his first day)! The whole place is modern and there's a lounge area with a lovely sea view that is very calming.
Reply from Matthew Watson, Lodge Manager at Lakelands Lodge
Many thanks for your kind words. It is so nice to receive such fantastic feedback. I will pass your kind words on to the staff team, thank you again.
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Review from David T (Next of Kin) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My next of kin spent the last 2 years of her life here, the last 6 months of which were on an end-of-life basis. Throughout her stay, she was treated with the utmost care, dignity and professionalism and above all, love. From an early stage, she called this her new home and acknowledged with gladness
the love and care she received. There is a happy atmosphere at Lakelands and throughout I felt entirely happy and confident that my next of kin was receiving the very best care and support. A huge thank you to the manager and the team who always go above and beyond the call of duty on a daily basis. You all work so very hard, deserving a higher remuneration.
Reply from Matthew Watson, Lodge Manager at Lakelands Lodge
Thank you so much for your kind words. Here at Lakelands Lodge, we endeavour to provide a high standard of care. I will pass your kind words on to the team.
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Review from K M (Daughter of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are caring and at the same time have fun with the residents and brighten their day.
Reply from Matthew Watson, Lodge Manager at Lakelands Lodge
Thank you so much for your kind words. Here at Lakelands Lodge we endeavor to provide a high standard of care. I will pass your kind words on to the team.
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Review from Carol K (Daughter of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Lakelands Lodge for a while now and for me the most important issue is that he is treated with dignity and compassion which I believe he is. The staff overall are patient and kind but occasionally appear a little understaffed. The home is a beautiful purpose built care home, with
an airy open feel, a great view over the boating lake, really good-sized bedrooms with good-sized en-suites. The manager is always available to discuss any issues and is very patient and understanding. The food is very good considering they are having to cater for so many varied appetites, my dad loves a cooked breakfast which he appears to have most days. Overall the place is kept clean and tidy. I believe overall the best interests of the residents is the main priority. When I visit my dad it is really good to see how the staff treat him, people in reception, the manager all greet him warmly, he knows them and mostly seems genuinely happy there, which gives me great peace of mind when I leave.
Reply from Matthew Watson, Lodge Manager at Lakelands Lodge
Many thanks for your kind comments. At Lakelands Lodge we strive to give excellent person-centred care and the residents are always at the forefront of everything we do. I will pass your kind comments…read more
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Review from Mark T (Son of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lakelands Lodge really feels like a home from home. The rooms are well-equipped and inviting. All areas are clean and in good condition. The staff are very friendly with the residents and relatives. Nothing is too much trouble, and they are very attentive to residents' needs. Overall, there is a very
relaxed atmosphere in the home. I feel that the residents are safe and well cared for.
Reply from Matthew Watson, Lodge Manager at Lakelands Lodge
Many thanks for your kind words. At Lakeland's Lodge we strive to deliver the highest standard of care. I will pass your kind words on to the staff team.
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Review from L J (Daughter of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my mother arrived at Lakelands Lodge she had lost so much weight but thanks to the dedicated staff especially the kitchen staff who make the most delicious cakes and desserts which she loves, she has regained most of the weight that she had lost. Cannot fault any of the health care assistants who
go above and beyond to care and take the time to talk and make her feel at ease, along with the receptionists and activities staff. The manager is approachable and usually available if there are any issues.
Reply from Matthew Watson, Lodge Manager at Lakelands Lodge
Many thanks for your kind words. At Lakelands Lodge, we strive to deliver the highest standard of care to all our residents. I will pass your kind words on to the staff team.
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Review from Raquel H (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has recently moved into this home, and I cannot fault it at all. My mum had Altzeimersand Dementia and is in the secure unit, as she tends to wander. I feel confident that she’s safe there. The staff are so lovely and genuinely care for the residents. It’s very laid back and has a lovely homely
feel to it; everyone knows everyone, and you can see how much the staff enjoy it there. The rooms are lovely and spacious, and all have private wet room/shower rooms. We had a problem with the TV when she moved in, and it was resolved immediately. It’s such a difficult decision to find the right home, but I really do think this is the best one we could have found.
Reply from Matthew Watson, Lodge Manager at Lakelands Lodge
Many thanks for your kind words. At Lakelands Lodge, we always strive to deliver care to the highest standard and ensure that person-centred care is paramount. I will pass your kind words on to the…read more
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Review from Julie T (Daughter-in-law of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rooms are kept clean and are very comfortable and spacious. The staff are very caring and friendly. Lots of activities for residents. Management is very approachable. My father-in-law is well cared for, as he has fairly complex needs.
Reply from Matthew Watson, Lodge Manager at Lakelands Lodge
Many thanks for your kind words. At Lakelands Lodge, we strive to deliver the best possible care. I will pass your comments on to the staff team.
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Review from Chris E (Son of Resident) published on 27 June 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Failed to care properly for my parents, both have dementia. There's a difference between trying to keep independence and neglecting to give basic care, repeatedly wearing the same dirty clothes, no clean clothes, no help to select the correct clothes, the day they moved out Dad was squeezed into Mum's
trousers. No continence support, on the day of the move, there were wet clothes in with those that I was packing, more found going through the clothes at home. Body marks and injuries were missed when assisted with showering. Also missing from body maps. Left to use inappropriate substances and implements to shower, just a few of the issues. In 2 years haven’t been involved with care plans, not for want of asking. Within the first week of being in their new home, we have been invited to review the care plans. Within 30 mins of being in his new home, Dad said he didn't want to go back to the old place! Complaints still unanswered as per Athenas' 28-day policy. Instead, 28 days' notice was served.
Reply from Matthew Watson, Lodge Manager at Lakelands Lodge
We are sorry that you were not satisfied with the residence and care we provided to your parents for the last two years. We are confident that we were meeting their needs and that they were happy in…read more
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Review from B L (Husband of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing nothing is too much trouble. Always there to help. Lakeland Lodge is perfect for my wife in every way.
Reply from Susan Derby, Business Development Manager (Support) at Lakelands Lodge
Thank you so much for your lovely review, and so happy that your wife was comfortable and enjoyed her stay here with us at Lakelands Lodge. Your staff are number one, and I will pass your remarks to…read more
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Review from C D (Friend of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home. Excellent Staff. The staff are all amazing. I can't speak highly enough of them.
Reply from Matthew Watson, Lodge Manager at Lakelands Lodge
Thank you for your kind words. We aim to provide the best possible care. I will pass your kind words on to the staff team. Thank you again
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Review from A W (Mother of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good overall. Very clean. Beautiful view from the front. Love the staff
Reply from Matthew Watson, Lodge Manager at Lakelands Lodge
Thankyou for your kind words. We always aim to deliver the best possible care at Lakelands Lodge. I will pass on your feedback to the staff team.
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Review from J B (Daughter of Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here for 3 weeks respite. Everyone has made her feel welcome, cared for her needs and wellbeing. We have been confident that she has been well looked after.
Reply from Matthew Watson, Lodge Manager at Lakelands Lodge
Many thanks for your kind comments. It is lovely to receive such a lovely review. Here at Lakeland's Lodge, we have a fantastic team who prides themselves on a person-centred approach and aim to…read more
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Review from S H (Wife of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was on a discharge-to-assess basis from the hospital. I chose the home for its fabulous position overlooking the boating lake and sea, for my husband who is totally immobile with Parkinson's and Alzheimer's. His quality of life is much improved and he has settled really well. Hopefully, we
have found my husband's new home from home for all the reasons stated.
Reply from Matthew Watson, Lodge Manager at Lakelands Lodge
Thank you so much for your fabulous review. I am really pleased that you are happy with the care provided at Lakelands Lodge. I will pass on your positive feedback to the staff.
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Review from Sharon H (Daughter of Resident) published on 29 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care our father received was first-class. He would truly have been happy here had he been here much earlier. We as a family cannot thank the staff enough for their kindness and support in the lead-up to Dad's end of life. Many, many thanks to you all.
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Review from J W (Relative of Resident) published on 10 October 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
On raising concerns, I was e-mailed by a representative of the Care Home on 13/7/22 and informed that she would be getting in touch with me within the 28-day period as highlighted within their Complaints procedure. It is now 79 days and still counting.
I was also informed by the Central Administrative
Department of the Care Home Group on 22/4/22 that due to a change in my relative's circumstances that a refund of the fees would be made within six to eight weeks. Whilst some of the money has been repaid a sum is still owed by them and it now stands at twenty-nine weeks.
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Review from L B (Daughter-in-law of Resident) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I do not have a problem with staff, rather lack of them. They are very understaffed which puts a terrible strain on everyone working there plus it also puts the patients in danger. I think there should be a law to prevent this from happening. I don't believe a home should be allowed to operate without
the correct ratio of carers versus patients. I actually feel sorry for the people trying hard to provide the care that is needed when they are obviously exhausted.
Reply from Liza Millington, Chief Operating Officer at Lakelands Lodge
Many thanks for taking the time to publish your review of Lakelands Lodge and rating your overall experience as 5 star. I am sorry to hear you feel the Lodge is understaffed, to ensure we operate…read more
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Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Lakelands Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.605 for Lakelands Lodge is calculated as follows: ( (324 Excellents x 5) + (163 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 504 Ratings = 4.605
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lakelands Lodge is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lakelands Lodge to verify any information. View our terms and conditions. Lakelands Lodge has an Basic Service - more info.