Oxbow Manor

Oteley Road, Shrewsbury SY2 6QH
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9.9 38 Reviews
  • Oxbow Manor, Shrewsbury
Oxbow Manor care home provides person-centred care in luxurious surroundings, including permanent and short-term residential, nursing and specialist dementia care.

The home is divided into suites which offer residents separate dining and living spaces. The smaller communities encourage residents to get to know each other and really feel at home.

Oxbow Manor also has a café, cinema room and a hair and beauty salon, as well as extensive gardens and outdoor spaces.

The friendly team runs various group and personalised one-to-one activities. If your loved one wants to continue attending a local church or club, or perhaps they want to go out to enjoy a pub lunch or shopping trip, the team will support them to do so.

Oxbow Manor is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1621
  • Self-Funded Residential Dementia Care: from £1711
  • Self-Funded Nursing Care: from £1861
  • RESPITE Self-Funded Residential Care: from £1831
  • RESPITE Self-Funded Residential Dementia Care: from £1921
  • RESPITE Self-Funded Nursing Care: from £2071

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• A dedicated key worker for each resident
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Oxbow Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Rachel Harvey (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Oxbow Manor Reviews (38)

Total of 38, showing 21-38
9.9

Oxbow Manor has a Review Score of 9.9 (9.858) out of 10, based on 30 reviews in the last 2 years. Over all time Oxbow Manor has 38 reviews.

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Review from Ken S (Husband of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the staff have the attitude "The answer is yes, now what is the question!"
It has been a joy to see my wife improve so much since she has been in Oxbow Manor. The best I have seen in the area.

Reply from Reviews Team, Reviews Team at Oxbow Manor

Hi Ken, thank you very much for taking the time to leave us feedback about your experience.
At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Peter G (Son of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff made my mother feel welcome and comfortable. Knowing that my mum is safe and happy means the world to us.

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Review from Susan S (Wife of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both myself and my husband have had a very positive experience.
The staff are very friendly and helpful, the interaction with my husband is amazing and he has actually spoken the odd word.
I am so pleased with all aspects.

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Review from A D (Husband of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Early days, but after two weeks I do like Oxbow Manor. Indoors it has a visual impact more like a hotel than of a hospital, which is what a care home should do.
The rooms are a decent size, pleasantly decorated, and spotlessly clean.
The staff have all been very nice, and certainly seem to know what
they are doing.
There are nice extra touches, like a cinema/bar and comfortable lounges.
The food is excellent, good quality and nicely presented.

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Review from Nicola C (Wife of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oxbow Manor has exceeded my expectations in every aspect from the initial show around to the warm welcome both myself and extended family have received once my husband became a resident in this outstanding home. Words alone are not enough to thank everyone for making us feel safe and secure in such
a warm, clean and well-managed environment.

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Review from Rose L (Daughter of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolutely lovely home. The fantastic friendly team looked after and loved my mum over her last few months. Nothing was too much trouble and making sure she was comfortable and had plenty to occupy her. Thank you.

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Review from Dave T (Son of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a really wonderful place. All the team there are so kind and helpful and would do anything to make you feel welcome and looked after. My parents booked in for a couple of weeks of respite and I haven’t seen them as happy and relaxed as they were there for a long time. The place has many great
amenities but is still a warm and cosy place to be. Would definitely recommend this place to anyone who needs some tender loving care and wants some quality of life!

Reply from Holly Cole, Reviews Team at Oxbow Manor

Hi Dave, thank you very much for taking the time to leave us feedback about your experience.


At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team

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Review from I G (Friend of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, welcoming place to visit and eat with our friend.

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Review from Peter L (Husband of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was looking forward to her respite residential care at Oxbow Manor and her expectations were more than fulfilled. The care and the facilities were first class - second to none. Management and staff couldn't have been more kind and considerate. Nothing was too much trouble as far as her stay
was concerned. She found staff in particular to be most considerate, friendly and kind. On the whole, everyone at the home was good to her, making her feel like her stay was permanent. She wishes Oxbow Manor every success for the future and looking forward to staying again.

Reply from Reviews Team at Oxbow Manor

Hi Peter, thank you very much for taking the time to leave us feedback about your experience.


At Oxbow Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team

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Review from Carol C (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oxbow Manor Care Home is a beautiful home. All of the staff are so kind, friendly and helpful and the home has a wonderfully calm atmosphere. # The care staff are wonderful with Mum - very experienced in dementia, highly trained and incredibly compassionate. Mum has advanced Alzheimer's and within 24
hours of being there was the most calm, settled and responsive that I have seen in months. The lifestyle coordinators are very gentle, attentive and thoughtful. It is a great relief to have Mum here and I would highly recommend Oxbow Manor - I wish all nursing homes could be like this.

Reply from Holly Cole, Reviews Team at Oxbow Manor

Hi Carol, thank you very much for taking the time to leave us feedback about your experience.
At Oxbow Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from Carole G (Friend of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to live in Oxbow temporarily whilst his wife recovered from a broken foot. He settled quickly and happily into life at Oxbow. The staff were all very welcoming, friendly and helpful and made my friend a part of Oxbow and he joined in all activities enthusiastically. The design and decoration
of the building (being newly built) is very easy to move around and everywhere is spacious and pleasant. The outside space is safe, enticing and restful. 10/10 from me - a friend.

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Review from Ian D (Son of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided for my mum. The rooms are lovely, and the staff are very attentive with hourly checks done, including helping with having a drink, repositioning in bed and sitting and talking with Mum.

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Review from Gair D (Brother of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the manager to the staff, everyone has been helpful, and the care has been great for my brother. The best nursing home I found in Shrewsbury by a long way to look after my brother. I think the food could be a little better, but apart from that, it's 99% perfect at this point, and he is getting
better - he was not in the last nursing home.

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Review from S A (Friend of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my friend who was on respite. The environment was outstanding, and the team were fabulous. Everyone is friendly and approachable. The facilities were excellent. I would highly recommend Oxbow Manor if you are looking for first-class care.

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Review from Christine S (Respite Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff who made everyone feel special.
Regular checks were taken to make sure we were ok.
I would really recommend Oxbow Manor to anyone wanting respite.
À la carte food menus - all food using fresh products.
You could stay for a year!

Reply from Martha Piper, Reviews Team at Oxbow Manor

Hi Christine, thank you very much for taking the time to leave us feedback about your experience.
At Oxbow Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from Elaine J (Daughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia, and the staff are excellent with her. Nothing is too much trouble. Have a choice on the menu, also will make something else if they don't like. Communication is very good; you can talk to them, make you feel like it's all one happy family. Always drinks and cake are available,
which are excellent.

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Review from C P (Daughter of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, Mum was made very welcome, nothing has been too much trouble, and all staff are friendly, knowledgable, caring and approachable. I am reassured that Mum is in very competent hands and am so grateful that I can leave Mum without worrying about her care. We have flexibility when visiting
or taking Mum out. The facilities in the well-led and well-managed home are very good. Mum always talks about what lovely meals she has eaten, how helpful everyone is, and she feels like "royalty".

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Review from Pat D (Sister of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is a resident of Oxbow Manor. She is disabled and also has dementia. She is totally dependent on the care staff. We are most impressed with the nursing care she is receiving. Everyone is caring, kind and professional. When she first arrived, she was quite withdrawn but is now more alert, responsive
and happy. This is due to the wonderful care she is receiving. Her room is light, bright and beautifully clean. The care staff make sure she eats, drinks and has everything she needs. Nothing is too much trouble. Every member of staff is friendly, approachable and professional.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Oxbow Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Oxbow Manor is calculated as follows: ( (311 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 352 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oxbow Manor is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (96)

Meet the Team (1)

Michelle

Michelle Maidan

Job Title: Home Manager

I joined Oxbow Manor in 2022 when the opening opened, having heard excellent recommendations from care staff who had worked for other Care UK care homes. Their values are important to me and are ones I share; fulfilling lives, quality, personalised care and supporting a team whilst recognising their hard work!


I have 30 years’ experience in the NHS working as a Registered Nurse and Independent Prescriber, as well as experience as a Clinical Lead in another local care home. To ensure I carry out my role to the highest standard, I ensure everything I do is done with care and compassion, and with an approachable attitude. I find that good communication with the team is paramount for success.


In my free time, I enjoy crocheting, macrame, reading and spending time with my Cockapoo Bayley!

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