Abbots Wood Manor Care Home

116 London Road, Hailsham BN27 3AL
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10 34 Reviews
  • Abbots Wood Manor Care Home, Hailsham
Rated as Good in all areas by the CQC (February 2023), and featured in the Luxury Care Home Guide 2022, Abbots Wood Manor offers award-winning residential, dementia and nursing care, as well as short breaks for the older community.

Within the luxury care home you will find:

- Spacious en-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living
- The wellbeing and beauty salon which includes hairdressing and a nail bar for manicures, pedicures and hand massages
- An elegant café to enjoy a cappuccino with family and friends, and bright living spaces for socialising across all floors
- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style
- A library and internet café to allow residents to surf the internet, and keep in touch with family and friends

Within Abbots Wood Manor you will also find the award-winning Homemakers. The team of Homemakers are responsible for the wellbeing, care and companionship of residents, and aim to make the care home much more like the experience people have living in their own homes. The home also offers 24 hour nursing care and with a retained GP who visits weekly, you have peace of mind that this is a home for life.

Contact Abbots Wood Manor to find out more about the award-winning team, the exceptional features which set the luxury care home apart from the standard care home and the exclusive offer available for new residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1850
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £1900
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1850
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

All fees are subject to assessment and are dependent on chosen room and care needs.

These prices are only a guideline, please contact Abbots Wood Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Helena Barrow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Referrals from Professionals/ recommendations followed by a pre admission assessment.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • You're welcome to come and visit at any time.

Parking

  • On site parking available

Abbots Wood Manor Care Home Reviews (34)

10

Abbots Wood Manor Care Home has a Review Score of 10 (9.994) out of 10, based on 13 reviews in the last 2 years.
Over all time Abbots Wood Manor Care Home has 34 reviews.

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Reviewer Connection to Abbots Wood Manor Care Home
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Review from Lesley G (Wife of Resident) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was our first experience with respite care and was nervous about finding the right place while we had building work done. We need not have worried, all our concerns were listened to and supported throughout my husband's stay. Although he would have preferred to be at home with me, it could not
have been a better place. The building is modern and spacious. The lounges are comfortable and quiet. The food was plentiful and delicious. Staff responded to his fear of being alone as much as possible. He was in safe hands with people who understood his dementia and protected his mobility. Thank you to everyone for their kindness to us both.
Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Dear Lesley,
Thank you so much for your very kind feedback following your husband's stay with us. It was such a pleasure having him stay with us and I can speak on behalf of the whole team, we miss having him around. Thank you for choosing Abbots Wood Manor and please keep in touch.
Kindest regards.

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Review from Justin G (Son of Resident) published on 13 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has spent 3 weeks with you in Respite care. She has been very well looked after, the home is comfortable and lends itself to a good environment. I am grateful to the excellent team at Abbots Wood for their patience and care.
Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Dear Justin, thank you so much for taking the time and leaving your feedback on our home. This is very important to us to help us maintain the highest levels of care and facilities that we provide. It was a pleasure having your mother stay with us. Kindest regards, Richard.

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Review from Grant P (Friend of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a pleasure to visit Abbotts Wood. He is clearly very well looked after and is happy. The staff are always so kind and welcoming. The place is so clean and immaculate. The cafe/buffet bar in reception is mouth-watering and a great idea, the facilities are outstanding.
Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Dear Grant,
Thank you so much for your very kind review and words. Feedback is very important to us to help us maintain the highest levels of person-centred care and facilities for our residents and families, so thank you for taking the time to review our home.

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Review from Philip W (Resident) published on 21 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice bedroom. Tastefully decorated and comfortable. Night nursing staff very sensitive and caring/thoughtful.
Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you so much for your very kind feedback which is invaluable in helping us to continue to provide the very highest levels of person-centred care and facilities. It is a pleasure having you stay with us at Abbots Wood Manor. Kindest regards
Richard.

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Review from Diane M (Respite Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care at all times.
Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Thank you for your very kind words and review Diane - it was a pleasure having you stay with us at Abbots Wood Manor and hope to see you again in the future.

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Review from Natasha C (Daughter of Resident) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a find. My sister specialises in placing elderly people into care in her role in Australia, so you can imagine we gave Abbots Wood a thorough pre-admittance review and they stood out from the other three care homes we spoke to by a country mile. Dad needed two weeks of respite care after leaving
hospital and from the man that went into the home, to the man that came out just two weeks later was beyond our expectations. They couldn't have been more helpful to us, nor more solicitous and kind to Dad. The clinical manager was one of the strong reasons we chose Abbots Wood, but it was also because of its modern clean, and comfortable rooms, its amenities for the residents, and not least because it is a specialist Parkinsons unit. Dad never wanted to go into a care home, but he has had a great experience and is particularly complimentary about the food! Thank you for looking after him so well. It means everything.
Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Dear Natasha, thank you so much for your review. It was a pleasure having your father stay with us and an absolute delight meeting him and being able to spend time with him. Our best wishes to your father and the family.

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Review from John D (Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy here and expect to be here a long time. Many thanks.
Reply from Richard Hollands, Regional Community Relations Lead at Abbots Wood Manor Care Home

Hello John - thank you soo much for your very kind words, and it's a pleasure having you with us in the home.

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Review from G I (Son of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been welcoming and caring for mum since arriving three months ago. The home and facilities are well thought out and presented. Mum appreciates the activities and adores the food! Visiting is well managed and safe within covid guidelines. Fantastic overall, not the most economic home
but the service, facilities, and care are worth it. Mum feels safe, secure, and well cared for.
Reply from Sarah Webber, Marketing and Partnerships Manager at Abbots Wood Manor Care Home

Thank you for your wonderful words - we are so proud of our dedicated team.

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Review from Jenny O (Daughter of Resident) published on 7 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can see that Abbots Wood Manor is giving my mother the very best care. The staff and premises are first class. Her homemakers are friendly, caring and no request is too much. I’m very relieved that she is being looked after there.
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Review from M P (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother moved into Abbots Wood Manor six weeks ago, I have been impressed by the depth of care shown to her by the staff. All the care staff who have looked after her have treated her in an exceptionally kind and loving way, making her feel cared for and doing all they can to help her settle
into her new home.
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Review from Carol B (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing home was immaculate. The staff were friendly and helpful. The test procedure was very easy to undertake. I feel happy that Mum is happy here and settled in so quickly.
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Review from Paul C (Son of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Abbots Wood Manor Care Home and already looks like she’s made a huge improvement in her health. The team are fantastic and manage her needs above and beyond what is expected of them. The home's facilities are beautiful, activities varied with lots of choice and the food is amazing -
mum always says when I visit how tasty lunch was. I’d highly recommend this home to anyone looking for a care home. Keep up the good work Abbots Wood Manor.
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Review from Samantha N (Granddaughter of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbots Wood Manor is a class above other local care homes in my opinion, from the home itself which is modern with good size rooms and excellent facilities to the lovely staff that work there. The stressful experience of moving my grandmother here from another home during covid restrictions was made
so much easier through the support of the team at Abbots. The care she has received since being there has been excellent and she is certainly enjoying the cooking there! Communication from the staff on my grandmother's well-being and progress has been super and most importantly she is happy and we feel she is in the best place possible for her care and our peace of mind knowing she is safe and very well looked after. Would thoroughly recommend this home.
Reply from Sarah Webber, Marketing and Partnerships Manager at Abbots Wood Manor Care Home

Thank you for taking the time to write this wonderful review - we are incredibly proud of our beautiful home and exceptional team.

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Review from J F (Resident) published on 30 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff were friendly and competent initially and throughout my time here. My needs are met and I feel it is a family-style of personal care, which covers all my needs.
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Current Review Score: 10.0 (9.994)

Overview of Review Score

The Review Score of 10 (9.994) out of 10 for Abbots Wood Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.994 for Abbots Wood Manor Care Home is calculated as follows: ( (154 Excellents x 5) + (1 Goods x 4) ) ÷ 155 Ratings = 4.994
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbots Wood Manor Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 24 Sep 2025

Limited availability, please call to discuss your requirements

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Awards / Recognitions (4)

Meet the Team (5)

Helena

Helena Barrow

Job Title: Registered Care Home Manager Joined: 2020

Helena, a dedicated member of the Hamberley team since November 2020, began her career in healthcare as a Registered Nurse after graduating from Sussex Downs School of Nursing in 1982. With two decades at Eastbourne District General Hospital and nearly 20 years as a Registered Care Home Manager including roles with Methodist Homes and Care UK, her expertise is accentuated by international experience with the European Platform of Rehabilitation. Helena also spent time on kibbutzim in Israel and supported the American army in Germany. Outside her leadership role at Abbots Wood Manor, Helena enjoys running in the countryside with her dogs, and supporting her granddaughter with learning to ride her first pony.


"At Abbots Wood Manor, we don’t just provide care; we offer unwavering support and dedication. Every resident is a cherished member of our community. I couldn't be prouder of our team, who work tirelessly every day to uphold these values and ensure that each individual feels truly at home."

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Ceri Cranston

Job Title: Clinical Lead/ Deputy Manager Joined: 2021

Ceri joined Hamberley in February 2021

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Jurate Martinkaite

Job Title: Business Administrator Joined: 2021

Jurate joined Hamberley in Jan 2021

Richard

Richard Hollands

Job Title: Customer Relations Manager Joined: 2021

Richard began working in the care home sector in 2019 and is the primary contact for families exploring care options. Since joining Hamberley in January 2021, Richard has taken pride in the expansion of the exclusive Homemaker Model and seeing its positive impact on Abbots Wood Manor. Reflecting on his career, Richard wishes that he had discovered and joined the care industry much earlier in his professional journey.


"We take pride in offering an exceptional care home experience where luxury is more than just a word - it's a way of life. I help and support families every step of the way, from the initial enquiry stage through to admission and beyond, giving everyone the peace of mind of knowing I am always there to help when needed. Come and visit our Hailsham care home, and discover the perfect blend of luxury living and outstanding care that awaits you.”

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Nelli Ilieva

Job Title: Head Chef Joined: 2021

After finishing catering college, I worked for a french catering company- Elior, for 15 years. This was based in a restaurant in a resort on the Black Sea.


Started with Hamberley Care Homes at Abbots Wood Manor in January 2021 as Head Chef.

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