Heathlands House

442 Bullen Close, Cambridge CB1 8YU
Review Us
9.9 61 Reviews
  • Heathlands House, Cambridge
Heathlands House care home offers a wide range of care for older people in luxurious surroundings, from residential and nursing care through to dementia care and short-term respite. Located in Cherry Hinton, Cambridge, the home provides support for your loved one to lead an independent and fulfilling life, while receiving the very best standard of care.

The home offers spacious and beautifully furnished bedrooms with private en-suite facilities, plus a range of modern and comfortable communal areas including a café – complete with a regular supply of delicious cakes – a hair salon and cinema room. The home, which has been designed to the latest dementia standards, also has beautifully landscaped gardens that are accessible for all.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1790
  • Self-Funded Residential Dementia Care: from £1880
  • Self-Funded Nursing Care: from £2030
  • RESPITE Self-Funded Residential Care: from £2000
  • RESPITE Self-Funded Residential Dementia Care: from £2090
  • RESPITE Self-Funded Nursing Care: from £2240

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Heathlands House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Razvan Stanbeca (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Heathlands House Reviews (61)

9.9

Heathlands House has a Review Score of 9.9 (9.857) out of 10, based on 40 reviews in the last 2 years.
Over all time Heathlands House has 61 reviews.

Overall Experience
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Reviewer Connection to Heathlands House
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Total of 61, showing 1-20
Review from Marianne H (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received excellent, kind and compassionate care for over a year at Heathlands. We really appreciated how stable the staff team was, which meant she knew her carers well, and we did too. The staff were sensitive to changes in her needs (through a lot of change in that time) and took action
to provide what was required for her. They were always cheerful, friendly and professional.
The food was delicious and appetising, and the chef and team really cared about each individual resident, wanting them to have the best possible experience.
My mother's room was very comfortable and spacious, and she enjoyed going into the garden, which is a lovely space to have for a city-based care home. Although she was not able to take part in many of the group activities, the team were always available and looking at ways they could help.
There was a really lovely welcome to visitors, a feeling of community, and at the end of her life everyone was so supportive and genuinely caring.
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Review from Annabel L (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother is currently a resident at Heathlands House, moving in permanently last August 2024. This potentially difficult transition has been an unmitigated success and is a really positive story. The home itself is very comfortable and extremely pleasant, but it is the staff, without exception,
that make this care home next level! They are are wonderful: kind, good humoured and funny, The lifestyle team in particular have such an intelligent empathetic attentiveness towards each and every resident that nothing is too big or small for them to suggest or provide, enabling the residents to have fulfilling and joyful lives at the home. Our mother is so happy here, and sincerely appreciates her care; she praises it constantly, be it to the BBC (on VE day - a great event), or to visiting prospective residents and their families. She herself is the best ambassador for the home and would fully endorse the wholehearted thanks and praise from myself and my siblings, of Heathlands House.
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Review from E H (Niece of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say a big thank you to Heathlands House Care Home for organising such a fantastic Community Fun Day at Cherry Hinton Recreation Ground this July. It was a brilliant event with a lovely atmosphere, and it meant a lot to our family.


The staff were incredibly supportive and made sure

everything was accessible and comfortable for the residents. It was heartwarming to see everyone mingling, laughing, and enjoying the activities. The event really showed the care and effort the Heathlands team puts into making life special for their residents and families.


It was great seeing her smile and participate in the day - these moments are so important, and we're truly grateful for the opportunity. A huge well done to everyone involved!

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Review from L A (Friend of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We came to visit a resident who had been our choir teacher and were impressed by the care and attention being given to her in her distressing illness. We were made very welcome to share lunch and enjoy the garden with her.
Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Hi L A, thank you very much for taking the time to leave us feedback about your experience.


At Heathlands House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from C M (Friend of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a close friend of one of the residents at Heathlands House, I've had the opportunity to visit regularly and see first-hand the incredible care and support provided here. Every time I walk in, I'm greeted with such warmth and kindness - not just towards me, but more importantly, towards the residents.
My
friend has truly flourished since moving into Heathlands. The difference in their confidence, mood, and overall well-being is remarkable. The staff take the time to really get to know each resident as an individual - their routines, preferences, and even the little things that make them smile. It's so clear that this isn't just a job to them, they genuinely care.
There's always something going on, from activities and music to quiet time in the garden.
I honestly can't speak highly enough of Heathlands House. Knowing my friend is in such capable and caring hands brings real peace of mind. This place is a gem.
Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you very much for taking the time to leave us feedback about your experience.


At Heathlands House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Lacey S (Granddaughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing home and the care for my grandma is outstanding.
Cannot thank the staff enough. Makes us as a family feel secure and happy.
Again huge Thankyou to all the staff for everything they do.
Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you very much for taking the time to leave us feedback about your experience.At Heathlands House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from M C (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been in the home for a few months, it is a lovely place with lovely people. I can't think of a better home for her, the food is great. It is clean and smells nice everywhere. 5 stars for everything.
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Review from L B (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful place for your loved ones! Always welcoming, very clean, always a fun activity going on. Very friendly staff.
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Review from Patty S (Friend of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been invited by my dearest friend on the 20th of December to attend the care homes Winter Wonderland event. I must admit it has been a pleasure. The staff were so welcoming and warm on arrival and so careful with everyone. I felt part of a family group gathering, not complete strangers and it
has been so lovely to see everyone so happy and relaxed. Thank you for a wonderful day!
Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you very much for taking the time to leave us a review about your experience.At Heathlands House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from S R (Friend of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heathlands House Care Home is truly a remarkable place, where the well being and comfort of the residents is clearly the top priority. From the moment you step inside you are welcomed by a warm, inviting atmosphere that immediately puts you at ease. The staff at Heathlands House are exceptional, they
are not only highly professional but also genuinely caring, always going above and beyond to ensure that each resident feels valued and supported.
The home itself is clean, comfortable, and well-maintained, offering a homely environment.
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Review from E R (Wife of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband told me frequently how happy he was at Heathlands House, and how lucky he felt to be there. "The staff are kind and the food is good." he would say. I would endorse his comment fully. The staff are unfailingly cheerful and helpful, if something needs doing they go out of their way to do it
at once. Everyone gives 150%, the management is highly approachable and the atmosphere could not be warmer or more friendly. We never regretted choosing this as the care home for him.
Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for this lovely review it means a lot to all of our amazing team.

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Review from J P (Husband of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My wife was given excellent care by a dedicated and friendly team of multinational carers. However, my request to have a bed with bedrails was initially ignored, as the assessor said there was a danger of her climbing over the rails. She has never done this in 5 years of short stays in care homes and
the first night she fell out of the bed and had to move rooms to where a railed bed was available. She also received little exercise on the first floor (I heard ground floor residents invited to take part in sessions) but respect she was on the dementia floor, where there was also no chance of a lucid conversation at meal times. My wife is only suffering from memory loss and is quite compos mentis. Finally, I passed on requests for a chiropody visit but this did not happen. So, overall, the standard of care was fine at base level but the extras we might expect for £3920 were missing. We were even asked to provide incontinence pads and medication (which I supplied in full) tendered without explanation or consultation.
Reply from Samantha Debenham, Reviews Team at Heathlands House

Thank you for taking the time to leave feedback for Heathlands House. I am pleased to read of your positive experience and the excellent care provided to your wife. Your kind words will be greatly appreciated by the team, and they work extremely hard to provide the best quality care to your wife and to the other residents at Healthlands House. However, I am sorry to read of your concerns. I would like to assure you these requests and your feedback has been passed onto the Home Manger and Senior Management for review. The Home Manager will be contacting you to discuss your concerns. Thank you once again. Best wishes.

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Review from S K (Daughter of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing cakes always available, especially like the recipe book on display, great idea and I often take a photo so I can have a go at making at home. My lovely dad also really enjoys the cake as a special treat along with a hot chocolate. Thank you team!
Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you very much for taking the time to leave us a review about your experience.At Heathlands House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from R D (Daughter of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Heathlands House for nearly 2 years. We couldn't be happier with the care, every member of staff goes out of their way to meet mum's needs and improve her quality of life. The home provides a safe and welcoming environment and we're very grateful that mum is so well looked
after.
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Review from G P (Son of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has now been a resident at Heathlands House for just over a year. He settled quickly and has been very well cared for. The staff are clearly committed, thoughtful and caring. Communication with me has been sensitive, timely and clear. The facilities are open, inviting and very well maintained.
In summary, we have been very pleased with your service and have already recommended Heathlands House to several friends and relations. Thanks to all.
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Review from Lyn W (Friend of Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to visit my friend at least once a month and from the moment I walk into Heathlands House I'm made to feel welcome by the staff, the building is always so clean and smells so fresh. All the staff are so welcoming and friendly. The chefs outdo themselves with the food, it's outstanding!
I highly
rate Heathlands House. Ten out of ten.
Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for your review which we truly appreciate, it is great to hear you found our staff friendly and polite and appreciated our clean, well-maintained facilities. Your feedback is very inspiring and we will share it with our whole Team.

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Review from E M (Relative of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt arrived at the home having fractured her hip. She was unable to walk and was quite confused by the fall, the surgery, the anaesthetic and the move from her home to the hospital to care home. By the end of her 3-month stay, she was back to her normal self, or even better than she was at her own
home just before the fall. She was able to walk, thanks to the excellent physiotherapy, she was socialising around the lunch and supper table, she was whizzing around in the wheelchair, and even had a much-needed haircut. She really enjoyed the lovely garden, sitting out in the sun over the summer with a cup of tea and a piece of cake. She thoroughly enjoyed the food - home-cooked and ample in portions. The room was a lovely large size with good en suite facilities. Visiting was at any time. She only left to go and live with a relative.
Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for this lovely review, we are so happy that your aunt's stay with us was such a positive experience. We wish her well for the future and she continues to keep her good health.

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Review from S R (Daughter of Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are gentle, patient and kind with an understanding of the difficulties of Mum's Alzheimer's condition.
Heathlands is comfortable with a nice garden that we always use during visits. We have spent enjoyable morning sitting in the shade on sunny and warms days.
Thank you to everyone at
Heathlands.
Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for your lovely review, it means so much to us all here at Heathlands House that you and your family are happy with our service.

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Review from K G (Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with my partner's stay. Food and accommodation were of a good standard. Staff supportive and helpful and caring.
Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you very much for taking the time to leave us feedback about your experience at Heathlands House. We set a high standard for ourselves, so we are very pleased to hear that you have such a high opinion of our service, and that your partner's stay with us was a positive one. It is always great to see you and keep in touch.

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Review from Wendy T (Daughter of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I absolutely cannot thank this care home enough for the care that they gave my 86-year-old mother suffering from dementia. The staff were considerate and kind and so easy to talk to. My mother had lost her husband 18 months previously and was never the same again. I had not seen her smile in all that
time but the care home gave me a book of photos after she passed away, and she was smiling on every single one. The activities organised for the clients are first-rate. I participated in a music therapy session with my mum and other residents. I don't know who got the most fun, me or Mum! When Mum passed away the staff were absolutely fantastic, they came in small groups to pay their respects, it pains to write this because it brings it all back, but very very very well done Heathlands House. Words can never adequately say how grateful I am to all who were part of Mum's care team.
Reply from Reviews Team, Reviews Team at Heathlands House

Hi Wendy, thank you very much for taking the time to leave us a review, it is so lovely to get such heartfelt feedback. At Heathlands House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us was a positive one. It was a pleasure to be able to have Mum here with us and get to meet you and her family.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Heathlands House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.857 for Heathlands House is calculated as follows: ( (405 Excellents x 5) + (48 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 461 Ratings = 4.857
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heathlands House is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Razvan

Razvan Stanbeca

Job Title: Home Manager Joined: 2022

I have worked for Care UK previously and began working at Heathlands House in 2022.


I’ve seen the high standard of care for residents and great teams. Everyone is very committed to ensuring that every resident is happy and cared for.


My favourite part of the day is the mornings, when I walk around the home, checking everything is ok, and chatting with residents, relatives and my colleagues.


I am very passionate about delivering person-centred care, I love seeing a smile on the resident’s faces when you have made a difference in their day. In my free time, I enjoy spending time with family and friends.

Frequently Asked Questions about Heathlands House

What types of Care is Heathlands House registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heathlands House have?

There are 64 Single Rooms.

What are the Facilities & Services at Heathlands House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heathlands House to the centre of Cambridge?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heathlands House to verify any information. View our terms and conditions. Heathlands House has an Enhanced Service - more info.