Heathlands House

442 Bullen Close, Cambridge CB1 8YU
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9.9 60 Reviews
  • Heathlands House, Cambridge
Heathlands House care home offers a wide range of care for older people in luxurious surroundings, from residential and nursing care through to dementia care and short-term respite. Located in Cherry Hinton, Cambridge, the home provides support for your loved one to lead an independent and fulfilling life, while receiving the very best standard of care.

The home offers spacious and beautifully furnished bedrooms with private en-suite facilities, plus a range of modern and comfortable communal areas including a café – complete with a regular supply of delicious cakes – a hair salon and cinema room. The home, which has been designed to the latest dementia standards, also has beautifully landscaped gardens that are accessible for all.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1790
  • Self-Funded Residential Dementia Care: from £1880
  • Self-Funded Nursing Care: from £2030
  • RESPITE Self-Funded Residential Care: from £2000
  • RESPITE Self-Funded Residential Dementia Care: from £2090
  • RESPITE Self-Funded Nursing Care: from £2240

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Heathlands House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Razvan Stanbeca (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)
Total of 60, showing 21-40
9.9

Heathlands House has a Review Score of 9.9 (9.853) out of 10, based on 39 reviews in the last 2 years. Over all time Heathlands House has 60 reviews.

Overall Experience

  • 58
  • 1
  • 1
  • 0
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Date Published

60
5
20
39
21
Overall Experience  Overall Experience 5.0 out of 5

I moved both my mum and dad to Heathlands in November 2023. I have found Heathlands House to be a caring environment for them both. Staff are friendly, thoughtful and responsive, and work very hard. The home is welcoming, always clean and buzzing with activities to keep residents busy. We couldn't have
chosen a better home. Sadly it's only Mum there now but she is living her best life after being housebound for many years.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Many thanks for the review, we are so happy to hear that you feel this way. It was so lovely to be able to care for both Mum and your Dad who was such a nice man. Mum as you say is living her best life and is a pleasure to have with us here at Heathlands.

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Overall Experience  Overall Experience 5.0 out of 5

The chef At Heathlands and his kitchen staff do such a wonderful job. The food is nutritious, varied and appetizing. The chef strives to accommodate the special requests of individual residents whenever possible. He is always open to feedback and checks in with residents daily who seem to enjoy his
visits to the dining rooms. Oh, and the cakes are fantastic!

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Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Heathlands house after a spell in hospital. I had been coping with him at home as Alzheimer's progressed over the past five years and by this time he was doubly incontinent. The care he received at Heathlands was amazing. Everyone greeted him with a smile and a pat on the
shoulder. He also had excellent nursing care and we, as a family, were always informed of any change in his daily plan.
We visited frequently and often spoke with the families of other residents who were equally happy with the standard of care at Heathlands House. The only slight downside was that occasionally the laundry got clothes muddled, and we would find that my husband was wearing something we did not recognise! However, this did not detract from the compassion and kindness with which he was treated on a day-to-day basis.
My husband died on July 1st this year. He was not in hospital, which he would have hated, and he was not in pain, for which I am eternally grateful.

Reply from Samantha Debenham, Reviews Team at Heathlands House

Thank you very much for your thoughtful comments in regards to the care delivered at Heathlands House, it really does mean the world to us. Everyone works really hard to make the home a wonderful place for residents to live and loved ones to visit. We would like to reassure we have reviewed our laundry procedure recently and this has really improved the service, thank you for your understanding.

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Overall Experience  Overall Experience 5.0 out of 5

The staff is uniformly helpful and friendly on my visits. The premises are very attractive.
My friend's room is pleasant and has garden access, although she requires help with her wheelchair.

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Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Heathlands House Care home for respite. He then was admitted to the nursing wing after getting Covid on Feb 2024
as we knew it was the best place for him. He was familiar with the staff and carers.
The food is excellent and he eats very well. Lots of choice and delicious.

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Overall Experience  Overall Experience 5.0 out of 5

Our experience of Heathlands House has been overwhelmingly positive. I am so thankful my Mum is in a safe, beautiful place and treated with dignity and respect.
She has said several times "Is this what heaven is like, because it is so quiet and peaceful.".

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for this lovely feedback, we are so happy that Mum has settled into Heathlands House.

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Overall Experience  Overall Experience 5.0 out of 5

My mum is in very good hands at Heathlands House in Cambridge. The staff are dedicated and extremely professional. Completely safe environment and a very clean and comfortable residence. Everyone is made to feel welcome.
Activities and special events are organised to a high standard.
Top marks!

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Overall Experience  Overall Experience 5.0 out of 5

From the first phone call I made to Heathlands House, I was super impressed. All the questions I had were answered confidently and without hesitation.
When I visited with my sisters, Heathlands was our 4th care home visit that day, we knew we wanted Dad to live there.
All the staff are professional,
warm and friendly. They supported us enormously in getting Dad discharged from hospital to their care.
All the residents seemed comfortable in their surroundings (which incidentally are immaculate) and known by name by all staff. The staff on the dementia floor were obviously very experienced in managing dementia symptoms with patience and empathy.
Sadly Dad had only a short stay at Heathlands House but the support from the staff to our family continued after he had passed. For all of us, Dad and daughters, it was like being with an extended, loving family.
I would have absolutely no hesitation in recommending Heathlands House.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for taking the time to leave us such a positive review. It was just a pleasure to welcome you and all of your lovely family into our Heathlands family. Your praise really means a lot to us all and hopefully, we will see you when you are next in the area for a catch-up.

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Overall Experience  Overall Experience 5.0 out of 5

Found it emotionally stressful to move my mum into a care facility as did my 4 siblings. Best thing I ever did. Amazing place full of cheerful staff. So friendly - lovely atmosphere.
My mum is settled and happy. Lots of activities to keep her busy and in company with others.
Communication excellent.
Facilities brilliant.
I could not think of anything I would change and it is everything I could wish for my much loved mum. Heartwarming and a huge relief for me and my family. Many thanks.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

what a lovely review thank you, we are so pleased that Mum has settled in so well and that this makes you and your lovely family feel happy and relieved.

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Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old father moved into Heathlands House in January following a spell in hospital. Since then, I have visited him in his lovely room on the nursing floor most days and I now feel like one of the family! The care team are lovely and go above and beyond. The nurse on duty always listens to and
acts on our concerns and we are reassured that he is getting excellent, compassionate care. It is a real advantage that a local GP visits once a week. The senior team at Heathlands all seem to work together really well and I have been impressed by their willingness to make time for unscheduled meetings to discuss my father’s health and care needs. I went in today with something I wanted to talk about and the Customer Relations Manager made herself available instantly and immediately put my mind at rest. In the last few years, we have visited a few care homes with my father, knowing that he might one day need one. When we walked into Heathlands, we knew we had found the one!

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for this glowing review, we are so happy that you feel that all of the staff and facilities are at this high standard. It is always very humbling to hear such lovely praise from our relatives and the whole team gets motivated by the feedback given to them.

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Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Heathlands House for around 5 months now, she was fiercely independent but developed dementia so needed 24/7 support. She was initially very resistant to living in a care home, but has settled in very well with the attentive care and excellent facilities here. Heathlands
is very well organised and friendly, nothing is too much trouble for the care team, who are very capable and well-trained. There seems to be a good staff-to-resident ratio, who are responsive and sensitive to my aunt's needs. Heathland's communication with me is excellent, keeping me informed of my aunt's health and well-being on a regular basis. They provide a variety of activities, although my aunt is partially sighted, and often feels she can't participate, the carers encourage and support her with these activities. All our family and friends who visit have been very impressed with the warm welcome, care and facilities at Heathlands.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

This is such amazing feedback and just proves that team work, good training and dedication pay off in every way. We really feel privileged to care for your lovely aunt. Thank You

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Overall Experience  Overall Experience 5.0 out of 5

Superbly presented, sparkling clean, warm and comforting care home with all the up-to-date facilities. Helpful, welcoming, caring and cheerful staff.
Very professionally managed. By far the best care home I have experienced - and I've been to a few visiting various relatives over the years.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for taking the time to give us this very positive feedback.
It makes us so happy to know that our facilities are of a high standard. We will share your compliments with all our team, who will be so happy to hear what you have kindly written; we really do appreciate being recognized for our care, work and facilities.

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Overall Experience  Overall Experience 5.0 out of 5

The accommodation and estate are immaculate.
All staff I have met are friendly, welcoming, helpful, polite and above all caring.
A lovely care environment.
Mum's room is excellent. The room has everything that she needs.
The team don’t mind when you visit. We have visited Mum early, in the daytime
and late. We always receive a friendly welcome.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for such a glowing review.
It is so good to hear that you that your experience of our staff were, welcoming, caring and polite. We pride ourselves in delivering first-class care to both our residents and their loved ones. We will be sure to pass your kind comments on to the team.

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Overall Experience  Overall Experience 5.0 out of 5

Mum initially moved to Heathlands for respite care and has now signed up as a longer-term resident. The physical facilities, food and activities are all very good - however it's the staff who make Heathlands exceptional, and a place I would choose for myself. All the staff are friendly and caring. They
work very hard to give my mother the best possible quality of life. Both regular staff and management are welcoming and helpful when friends and family visit, and communicate well regarding matters of care and wellbeing. The staff are keen to build relationships with family as well as with their residents and this makes me feel that I am included in Mum's care and life, and gives me as much reassurance as it's possible to have given I can't be with her every day.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Thank you for taking the time to leave us this lovely feedback.
It is always very humbling to hear such exceptional praise, it will be shared with all of the Heathlands House Team.

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Overall Experience  Overall Experience 5.0 out of 5

My father was one of the first residents of Heathlands, during the pandemic, and my brother has just spent the last three months on respite care. Just as before, we found the staff to be wonderfully caring and supportive, with many thoughtful activities and outings on offer. The building is relatively
new and it is a very attractive facility with lots of good places to sit with friends and family, or just to read the paper, although the trees could use a bit more care!
I heartily recommend Heathlands.

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Overall Experience  Overall Experience 5.0 out of 5

My mums been here for over a year now, and the staff are amazing, not only do they give full love and care to my mum, but they are so lovely and helpful to all family members.
Over the past week, everyone at Heathlands House has gone above and beyond to get my mum through a very difficult week.
My
mum couldn’t be in a better place, and when I have to leave, I fully trust she’s in the best hands.
Continuous care with love.
Everything is lovely and clean and very homely.
The food is lovely.
Couldn’t wish for any more.

Reply from Reviews Team at Heathlands House

Thank you for this lovely feedback; we are so happy you feel that we support you as well as caring for Mum. It is very important to us that all of our resident's families feel supported and know their loved ones are in safe hands.

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Overall Experience  Overall Experience 5.0 out of 5

Very kind, caring and cheerful staff. Open policy to visiting. Plentiful and appetising food. Well maintained garden. Proactive liaison with relatives. Personal interest in residents. Good interaction between residents, but privacy also available.

Reply from Reviews Team, Reviews Team at Heathlands House

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Heathlands House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Kindest regards, from the Care UK team.

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Overall Experience  Overall Experience 5.0 out of 5

First impressions, the grounds outside are neat and tidy, the garden is cared for, the building is modern and well laid out, security is safe, reception is always present, and the team are friendly, appears efficient and helpful.
My father was in another home for a few weeks and we just didn't like
it and was old and tired and uncared for. So glad we found Heathlands House for him.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Hi T C, thank you very much for taking the time to leave us feedback on our home.
It is always lovely to hear such a positive review.
With kindest regards,
The Care UK team.

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Overall Experience  Overall Experience 5.0 out of 5

Heathlands House Cambridge - 4th to 23rd Sept 2023
I wish to thank all members of staff at Heathlands House Nursing Home for their kindness and caring for my dearest aunt in the last few weeks of her life.

Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House

Hi
Thank you for this review, we will pass this on to the whole team here at Heathlands House.
Kindest regards,
The Care UK team.

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Overall Experience  Overall Experience 5.0 out of 5

Lovely environment, warm and friendly. Pretty and comfortable décor. Excellent care, frequent activities and parties for residents with family and friends welcome. We are so happy seeing our mum relaxed and well cared for.

Reply from Hannah Atherley, Reviews Team at Heathlands House

Hi, thank you very much for reviewing Heathlands House 5 stars. We are delighted to hear you are happy with the care, activities and environment.

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Heathlands House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Heathlands House is calculated as follows: ( (393 Excellents x 5) + (48 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 449 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Heathlands House is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (94)

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Meet the Team (1)

Razvan

Razvan Stanbeca

Job Title: Home Manager

Joined: 2022

I have worked for Care UK previously and began working at Heathlands House in 2022.


I’ve seen the high standard of care for residents and great teams. Everyone is very committed to ensuring that every resident is happy and cared for.


My favourite part of the day is the mornings, when I walk around the home, checking everything is ok, and chatting with residents, relatives and my colleagues.


I am very passionate about delivering person-centred care, I love seeing a smile on the resident’s faces when you have made a difference in their day. In my free time, I enjoy spending time with family and friends.

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