Heathlands House

My wife was given excellent care by a dedicated and friendly team of multinational carers. However, my request to have a bed with bedrails was initially ignored, as the assessor said there was a danger of her climbing over the rails. She has never done this in 5 years of short stays in care homes and the first night she fell out of the bed and had to move rooms to where a railed bed was available. She also received little exercise on the first floor (I heard ground floor residents invited to take part in sessions) but respect she was on the dementia floor, where there was also no chance of a lucid conversation at meal times. My wife is only suffering from memory loss and is quite compos mentis. Finally, I passed on requests for a chiropody visit but this did not happen. So, overall, the standard of care was fine at base level but the extras we might expect for £3920 were missing. We were even asked to provide incontinence pads and medication (which I supplied in full) tendered without explanation or consultation.

Amazing cakes always available, especially like the recipe book on display, great idea and I often take a photo so I can have a go at making at home. My lovely dad also really enjoys the cake as a special treat along with a hot chocolate. Thank you team!

Mum has been a resident at Heathlands House for nearly 2 years. We couldn't be happier with the care, every member of staff goes out of their way to meet mum's needs and improve her quality of life. The home provides a safe and welcoming environment and we're very grateful that mum is so well looked after.

My father has now been a resident at Heathlands House for just over a year. He settled quickly and has been very well cared for. The staff are clearly committed, thoughtful and caring. Communication with me has been sensitive, timely and clear. The facilities are open, inviting and very well maintained. In summary, we have been very pleased with your service and have already recommended Heathlands House to several friends and relations. Thanks to all.

I highly rate Heathlands House. Ten out of ten.

My aunt arrived at the home having fractured her hip. She was unable to walk and was quite confused by the fall, the surgery, the anaesthetic and the move from her home to the hospital to care home. By the end of her 3-month stay, she was back to her normal self, or even better than she was at her own home just before the fall. She was able to walk, thanks to the excellent physiotherapy, she was socialising around the lunch and supper table, she was whizzing around in the wheelchair, and even had a much-needed haircut. She really enjoyed the lovely garden, sitting out in the sun over the summer with a cup of tea and a piece of cake. She thoroughly enjoyed the food - home-cooked and ample in portions. The room was a lovely large size with good en suite facilities. Visiting was at any time. She only left to go and live with a relative.

Thank you to everyone at Heathlands.

Very happy with my partner's stay. Food and accommodation were of a good standard. Staff supportive and helpful and caring.

I absolutely cannot thank this care home enough for the care that they gave my 86-year-old mother suffering from dementia. The staff were considerate and kind and so easy to talk to. My mother had lost her husband 18 months previously and was never the same again. I had not seen her smile in all that time but the care home gave me a book of photos after she passed away, and she was smiling on every single one. The activities organised for the clients are first-rate. I participated in a music therapy session with my mum and other residents. I don't know who got the most fun, me or Mum! When Mum passed away the staff were absolutely fantastic, they came in small groups to pay their respects, it pains to write this because it brings it all back, but very very very well done Heathlands House. Words can never adequately say how grateful I am to all who were part of Mum's care team.

I found myself in a difficult situation where I had to find a care home for my elderly aunt following the death of my uncle. Heathlands House was helpful and understanding from our very first meeting. The welcome and warm atmosphere on my initial visit reassured me that my aunt would be cared for in this lovely care home. My aunt soon settled in, if there were difficulties or concerns, the staff listened and were swift at resolving the problem. All staff were caring, polite and helpful. What a great team from management, nurses, carers, enrichment and entertainment staff, housekeepers and carers. I could not have picked a better place. Her last 3 months were spent in a comfortable, clean and happy environment.

I moved both my mum and dad to Heathlands in November 2023. I have found Heathlands House to be a caring environment for them both. Staff are friendly, thoughtful and responsive, and work very hard. The home is welcoming, always clean and buzzing with activities to keep residents busy. We couldn't have chosen a better home. Sadly it's only Mum there now but she is living her best life after being housebound for many years.

The chef At Heathlands and his kitchen staff do such a wonderful job. The food is nutritious, varied and appetizing. The chef strives to accommodate the special requests of individual residents whenever possible. He is always open to feedback and checks in with residents daily who seem to enjoy his visits to the dining rooms. Oh, and the cakes are fantastic!

My husband died on July 1st this year. He was not in hospital, which he would have hated, and he was not in pain, for which I am eternally grateful.

My friend's room is pleasant and has garden access, although she requires help with her wheelchair.

The food is excellent and he eats very well. Lots of choice and delicious.

She has said several times "Is this what heaven is like, because it is so quiet and peaceful.".

Top marks!

I would have absolutely no hesitation in recommending Heathlands House.

I could not think of anything I would change and it is everything I could wish for my much loved mum. Heartwarming and a huge relief for me and my family. Many thanks.

My 97-year-old father moved into Heathlands House in January following a spell in hospital. Since then, I have visited him in his lovely room on the nursing floor most days and I now feel like one of the family! The care team are lovely and go above and beyond. The nurse on duty always listens to and acts on our concerns and we are reassured that he is getting excellent, compassionate care. It is a real advantage that a local GP visits once a week. The senior team at Heathlands all seem to work together really well and I have been impressed by their willingness to make time for unscheduled meetings to discuss my father’s health and care needs. I went in today with something I wanted to talk about and the Customer Relations Manager made herself available instantly and immediately put my mind at rest. In the last few years, we have visited a few care homes with my father, knowing that he might one day need one. When we walked into Heathlands, we knew we had found the one!