Heathlands House

442 Bullen Close, Cambridge CB1 8YU
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9.9 62 Reviews
  • Heathlands House, Cambridge
Heathlands House care home offers a wide range of care for older people in luxurious surroundings, from residential and nursing care through to dementia care and short-term respite. Located in Cherry Hinton, Cambridge, the home provides support for your loved one to lead an independent and fulfilling life, while receiving the very best standard of care.

The home offers spacious and beautifully furnished bedrooms with private en-suite facilities, plus a range of modern and comfortable communal areas including a café – complete with a regular supply of delicious cakes – a hair salon and cinema room. The home, which has been designed to the latest dementia standards, also has beautifully landscaped gardens that are accessible for all.
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Care Provided by Heathlands House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1899
  • Self-Funded Residential Dementia Care: from £1994
  • Self-Funded Nursing Care: from £2164
  • RESPITE Self-Funded Residential Care: from £2109
  • RESPITE Self-Funded Residential Dementia Care: from £2204
  • RESPITE Self-Funded Nursing Care: from £2374

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Heathlands House to find out the exact price for your requirements.

Contact Heathlands House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Heathlands House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Razvan Stanbeca (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Heathlands House Reviews (62)

9.9

Heathlands House has a Review Score of 9.9 (9.873) out of 10, based on 38 reviews in the last 2 years.
Over all time Heathlands House has 62 reviews.

Overall Experience
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Reviewer Connection to Heathlands House
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Total of 62, showing 41-60
Review from Claire G (Niece of Resident) published on 5 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heathlands House Cambridge - 4th to 23rd Sept 2023
I wish to thank all members of staff at Heathlands House Nursing Home for their kindness and caring for my dearest aunt in the last few weeks of her life.
Reply from Johan Molloy-Cruden, Reviews Team at Heathlands House
Hi
Thank you for this review, we will pass this on to the whole team here at Heathlands House.
Kindest regards,
The Care UK team.
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Review from H C (Daughter of Resident) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely environment, warm and friendly. Pretty and comfortable décor. Excellent care, frequent activities and parties for residents with family and friends welcome. We are so happy seeing our mum relaxed and well cared for.
Reply from Hannah Atherley, Reviews Team at Heathlands House
Hi, thank you very much for reviewing Heathlands House 5 stars. We are delighted to hear you are happy with the care, activities and environment.
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Review from L P (Daughter of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found Heathlands House to be a beautiful, caring environment for mum. Staff are friendly, thoughtful and responsive. The home is welcoming, always clean and buzzing with activities to keep residents busy. We couldn’t have chosen a better home from home.
Reply from Caprice Geisha, Reviews Team at Heathlands House
Hi, thank you very much for taking the time to leave us feedback about your experience. At Heathlands House, we set a high standard for ourselves, so we are very pleased to hear that your experience…read more
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Review from Chrissie N (Daughter of Resident) published on 26 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A well deserved five star rating. The home is well equipped and well maintained, staff are competent, caring and a cohesive team. Both our parents have dementia, moving to Heathlands recently. My father is blind with mobility issues and is treated with dignity and respect when helped with self-care
tasks he can no longer do. He is happier than he has been for a long time.


My mother who experiences a lot of confusion is helped by a team who are dedicated and enthusiastic in their knowledge of how to help people with dementia who feel scared and isolated by their experiences. Already she has been calmed and when very confused is able to calm down and self-help with some gentle phrases of reassurance that the care team have repeated to her. When she has a good day there are homely gatherings where she can join in a range of activities in a normal and recognisable way, which also reassures her. Social services and mental health team also feedback to us this is a very good care home.

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Review from V B (Daughter of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been pleased to see how our mother has thrived during her time at Heathlands. She has flourished mentally and physically and the managers and staff are caring, approachable and helpful. It does feel like her home now and our mum says she is happy to be there.
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Review from Edward L (Nephew of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we moved my aunt to Cambridge, we were expecting her to move into an extra care flat, as that was her wish (she is fiercely independent) and what she could afford. To ease the transition, we brought her to Heathlands on a respite care basis, while she was assessed by a social worker. She settled
in quickly and it was a huge relief to see my aunt happy, stimulated, relaxed, clean, warm, eating well and receiving her medication regularly.
Staff have always done their utmost to accommodate my aunt's wishes, care for her, entertain and humour her and protect her dignity (ageing is cruel). Without exception, the management, care, admin, domestic and lifestyle staff have been kind, personable and respectful towards my aunt and also to us whenever we have visited.
The care assessment eventually concluded that my aunt's physical and mental condition was such that she needed residential care. All credit to the staff at Heathlands, by that point my aunt actively wanted to stay there.
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Review from Sue R (Daughter of Resident) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Heathlands House Care Home for six months. I was very happy with the care he received and didn't see or overhear anything I wasn't happy with whenever I visited. He was warmly welcomed and helped settle in and his move to the nursing floor was managed very well. The staff
were very professional, warm and respectful to my father and to the whole family, particularly in the weeks before he passed away.
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Review from Amanda H (Daughter of Resident) published on 9 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was a resident at Heathlands House for the last few months of his life and we can't thank them enough for the care and support they showed not only towards him but to us as a family. My father's journey through the care system has been very unpleasant and we are glad that at the end of his
life we were able to ensure that he received exemplary care from such amazing people. Thank you.
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Review from Rossmary G (Daughter of Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend Heathlands highly enough. My mother moved there at the end of June from an (extremely expensive) care home which had provided very poor levels of care. The transformation in my mother was outstanding. She had been diagnosed with dementia in March, and her language had deteriorated.
However, within three days of moving to Heathlands, her language was improving and soon returned to normal. The defining feature of Heathlands is that they really care for the patients. All the staff are friendly and welcoming to patients and visitors alike. My mother was extremely well cared for and much more content for the final months of her life. A huge thank you to everyone at Heathlands House.
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Review from Sally K (Daughter-in-law of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was in the Heathlands family between March and until his death in September 2022. Although he was anxious about going into a home, the staff at Heathlands made his transition so easy. They helped make his room homely and familiar, they cared for his every need and encouraged him to
be happy in his new home. The management team and the staff were so empathetic, caring, and supportive to my father-in-law and to us as family members. In his last few days at the home, the nursing staff could not have done more to make him comfortable and pain-free. Thank you to everyone at Heathlands.
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Review from Mark E (Brother of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to congratulate the management and staff at Heathfields House for the way in which they devote their time and care toward my brother who suffers with dementia. The very warm, calm and caring manner they have toward him has brought him out of his shell and he has become a very happy and
content person with a future to enjoy.
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Review from Nicole B (Friend of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Heathlands House provide amazing care and a wonderful relaxing atmosphere for the residents. My friend experienced the joyful feeling of being part of a large family. I am truly grateful that he had the opportunity to spend time in such a happy environment.
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Review from Paul L (Son of Resident) published on 18 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful setting for my dad’s last months. The staff, without exception, are supportive, kind and professional. Myself and my family are given a warm and friendly welcome and receive a clear and efficient process for anything admin.
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Review from Priscilla O (Resident) assisted by family/friend published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it's lovely. As far as I can tell it is the best place to be. I have friends here. There's lots to do.
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Review from R B (Resident) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy to be a resident of Heathlands House care home, all the staff and management are so good to us and treat us so well. Cleanliness, meals and activities we all get on with all the staff, it is like one big family. I am very happy to be here.
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Review from Elizabeth A (Daughter of Resident) published on 7 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is very well cared for at Heathlands House, he enjoys the social atmosphere while receiving the personal care and attention he needs. Equally the staff are all so friendly with us when visiting Dad or on the phone, they have helped me set up Dads phone and portal, and are always ready to help Dad
make phone calls. Dad invited us to join him in the carol singing, a super evening with carols, mince pies and mulled wine, giving us all a great memory.
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Review from Anne C (Daughter of Resident) published on 4 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Heathlands House have made us all feel welcome and part of the family. Dad is cared for in caring and kind manner, and mum is welcomed in daily. The facilities are very good and Dad enjoys his meals, and activities. Thank you.
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Review from Elizabeth F (Wife of Resident) published on 29 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband recently spent two weeks at Heathlands House for respite care and we were both very impressed with the responsive and thoughtful care he received. Staff were friendly and attentive. The food was good too!
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Review from P W (Son of Resident) published on 23 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has now been with Heathlands House for over a month and we're really pleased with the service, it being friendly, understanding, caring and professional. The environment is modern and of good quality and the foods good too.
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Review from Simon C (Son of Resident) published on 17 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the team at Heathlands House to be the perfect blend of professional, considerate and compassionate.
I felt very comfortable having my father stay at Heathlands House knowing he would be very well cared for with respect and dignity.
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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Heathlands House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.873 for Heathlands House is calculated as follows: ( (394 Excellents x 5) + (38 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 440 Ratings = 4.873
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heathlands House is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Razvan

Razvan Stanbeca

Job Title: Home Manager Joined: 2022

I have worked for Care UK previously and began working at Heathlands House in 2022.


I’ve seen the high standard of care for residents and great teams. Everyone is very committed to ensuring that every resident is happy and cared for.


My favourite part of the day is the mornings, when I walk around the home, checking everything is ok, and chatting with residents, relatives and my colleagues.


I am very passionate about delivering person-centred care, I love seeing a smile on the resident’s faces when you have made a difference in their day. In my free time, I enjoy spending time with family and friends.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heathlands House to verify any information. View our terms and conditions. Heathlands House has an Enhanced Service - more info.