Mossdale Residence

Overall good BUT could be better with more proactive management. Roles and uniform codes not known to residents or regular visitors.

My only comment around cleanliness is that whilst the home is clean especially the bathroom areas I found the smell of the ward at times overwhelming.

The Summer Fair which was put on for Residents, Resident's family, staff and friends turned out to be a lovely afternoon. The weather was gorgeous, the musician attending added a celebratory feel and nothing was too much trouble for the staff. A drink (hot or cold) was provided throughout the afternoon and ice cream which was a very pleasant surprise. I hope everyone had a wonderful experience at the Summer Fair, I certainly did.

I have found the staff to be caring which provides me with the reassurance that mum is well cared for.

A calm and welcoming environment. Professional staff, friendly and helpful. The medical staff are excellent as are all the staff. It's all clean and tidy the building and the rooms are tidy as is the bedding. Good variation of food and well presented. Plenty of amenities for residents inside and out in the gardens, would recommend this care home 10/10.

Care is personal to the person. Staff are very supportive to the family members who are also going through the ever changing personalities of someone with dementia. Staff seek to ensure that the person in care is treated with dignity and is comfortable.

Our family member is a resident and his recieving good care ,from what we have experienced but there is always room for improvement,as we have found on some occasions ,some points are lower due to our resident not being able or wanting to join in, but is content and offered the opportunity to do.The staff we see are always polite and care for our resident with care ,but we fined sometimes information is not passed on when we show our concerns more so when agency staff are there to cover.Our resident is in a clean safe environment and in General his clothes are always washed and changed when needed, housing staff do a really good job. Maintenance is also delt with,more often than not straight away and always ready to help if needed.Reception staff are always polite and give you the time of day even when busy and go the extra mile to ask how you are ! House nursing staff always there to ask and answer any questions we have and feel that our resident is in good safe hands.

In my time visiting, I have found all staff at all levels to be very caring and very professional. They have always given me the time to ask questions and shown good understanding, whilst ensuring that confidentiality is fully respected.

I am now a volunteer at Mossdale so a big massive thank you to everyone.

Caring with Kindness is the motto and this is so true. Not only to residents but as a visitor I am made to feel just as welcome, and take part in many of the activities with my husband who has dementia, but since coming to Mossdale seems so much happier and calmer. I'm sure this is due to the wonderfull staff and caring environment, a real home from home, Many many thanks.

We would like to warmly thank all the Mossdale staff for their wonderful, professional and humane care of our aunt during the last months of her life. Nothing was too much for all the staff who did their very best to make her comfortable and were friendly and helpful all the time. The staff provided outstanding nursing care as well as support to our aunt, her friends and family. The garden is lovely and beautifully looked after by staff and it provided comfort to our aunt and for discussions about gardens and allotments with the staff. We all looked forward to the snacks as well! Thank you for everything.

Our overall experience of Mossdale is very good. The staff are friendly and helpful and very approachable. The bedrooms and decor of Mossdale is very tastful and modern. Its very clean and mum's room looks as though it has been cleaned every day. I have seen my mum engaging, laughing and singing and dancing with staff and other residents. Staff are always happy to tell us how mum is when we visit, which is lovely and following Mossdale on social media alows us to see what she is doing throughout the week.

Moving into a care home is never easy, but everyone at Mossdale Residence made Mum's transition far easier than we expected. Five months on, both Mum and our family have nothing but praise for the home and its exceptional staff. Mossdale is modern, spotless and welcoming, with friendly reception staff. The carers are kind, patient and professional, treating Mum with dignity and genuine compassion. Her spacious en-suite room is comfortable, and she consistently praises the excellent food. The activities team keeps residents engaged with a varied programme, while the on-site salon, chiropodist, weekly GP visits and 24-hour medical support provide added reassurance. Mum is comfortable, happy and even healthier than before. Our sincere thanks go to every member of staff for their dedication and kindness. We wholeheartedly recommend Mossdale Residence to anyone seeking outstanding residential care.

My mother was allocated to Mossdale Care Home for a period of respite care. My mum has dementia and was struggling at home and had a fall. I have been so relieved and reasured that my mum has been getting the best care and has been safe and well cared for at Mossdale. My mum has settled in well and has been entertained with all the various activities. My mum always looks well presented and glamorous when I have visited her. All the staff have been so lovely and heloful and are a credit to the home. Overall, my mum's stay at Mossdale has been excellent in every way. Thank you.

It is the nicest home I have ever been in.The staff are all amazing Tuesdays Coffee and Cake morning is a lovely experince where you get to meet lovely people who live there.

We could of not found a better home for her.

Overall very good. Very clean and modern with excellent staff. Sometimes seem a little short staffed on a weekend.

A good "Half-Way House" for dad after 2 visits to hospital took care of his care needs, and helped build his confidence during the respite care. Good all round staff and nice community feel. Good range of activities for residents.

So many lovely activities every week. Everyone is so kind, caring and helpful.

My mum has been living in Mossdale for some time now and I genuinely couldn't ask for a better place for her. The staff are simply wonderful - warm, caring and always go the extra mile to make her feel safe, valued and loved. The atmosphere is cheerful and welcoming and there's a real sense of community. It gives me so much peace of mind knowing she's surrounded by such kind hearted people everyday. Truly a home full of heart!