Mossdale Residence

The kindness, professionalism, empathy and respect shown to my dad and every resident is beyond words. I truly am grateful that my dad has moved here. Not only like a five star hotel, but the staff are beyond that. The relief at my dad being here is beyond words. I thank you all because I know he's happy.

Pleased overall and the majority of carers are excellent but too few of them. Mossdale definitely needs more carers. Room for improvement with food. Due to the age of residents, meals should be more normal and every day eg. As they would be familiar with, not fancy.

My nana has settled in and finds the staff good.

Mum is settled here, staff are very good. We are happy overall.

Having visited a few nursing homes when looking for my dad, Mossdale shone through when it came down to being the most compassionate and caring. Since Dad arrived in November, his care has been second to none, and I can now sleep at night knowing that Dad is safe and comfortable and all his needs are being met. All staff working at Mossdale offer a first-class service to both Dad and the family, and I know I made the right decision when choosing Mossdale for Dad's nursing care. Thank you all; you're all amazing.

Took Mother to the downstairs area where she enjoyed a glass of wine and a scone. Great staff, very kind and helpful.

What a fantastic place. I am so pleased to see my mate so well and looking great and that is down to your care.

A lovely welcoming place and all staff are very helpful and cheerful. Nothing too much trouble.

Thank you.

Excellent service and all staff make me feel welcome any time of the day. I can't thank staff enough for everything as my dad is happy.

Better than a hotel. Clean, tidy, staff are brilliant.

The staff are simply wonderful. My mother needs lots of care as she is wheelchair-bound. The staff are very diligent and care with kindness.

The care/nursing staff at Mossdale Residence are outstanding and do all they can to accommodate any concerns you have. Mum is well cared for which is a comfort for us. Access to the home is much improved due to the recruitment of a new reception team, who also staff the cafe/bar area which is fantastic and offers the residents a change of scenery and views of the garden. I do feel that the staff levels are still on the low side which causes pressure on the existing hard-working team. The areas I feel could improve is Mum's clothes don’t get changed as often as I would like, I usually do this myself when I visit as her clothes are often dirty. I also don’t think that she is bathed as regularly as she should be. I’m sure this is due to staffing problems and possibly my mum's reluctance to comply! More activities would be welcome too. Overall though this is a positive review and would highly recommend Mossdale, the positives definitely outweigh the negatives.

The staff at Mossdale are brilliant. They look after my mother with kindness and dignity. The staff are always willing to talk to me should I have any concerns regarding my mothers well being. The food is really good and plentiful. Thank you everyone at Mossdale.

Every person is very friendly and helpful and the support for all family is excellent, service is really good. Weekends are sometimes difficult to get entry as staff on reception are only Monday-Friday. The staff in the kitchen are helpful at these times. Thank you for all the attention you give.

All staff are very helpful and enthusiastic, a very pleasant environment.

Every time this is mentioned nothing changes.

I am happy with the care my husband receives. The staff are caring and easy to communicate with. However, there does not appear to be any activities he can take part in and as a consequence he becomes bored.

Since my mum moved to Mossdale Residence she has been very happy. The staff are fabulous, hard working and kind. It has a real family atmosphere and when we visit we are made to feel very welcome. My mum's quality of life has improved greatly and she has made new friends and joins in all the activities. The home itself is of a very high standard and myself and my family would recommend it.

My mum has been in a care home for 18 months but the big challenge was when we had to move her from one care home to another, with the new care home being Mossdale Residence in York. Despite the fact that we were still under COVID lockdown conditions the staff at Mossdale, in conjunction with myself and a lady from the Council completed the move successfully. Once in her new environment, everyone at Mossdale made her feel comfortable and nothing was too much trouble if she needed anything. She has now been there for 3 months and she looks healthier and happier than I have seen for a long time. I cannot thank the administrator, the Manager and the rest of the team enough for how well they are looking after "mum" and I know that my mum is in a "happy place" thanks for everything you have done and no doubt will continue to do whilst she is there.