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Mossdale Residence

Mossdale Avenue, off Bad Bargain Lane, York, North Yorkshire YO31 0AF
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Since my mum moved to Mossdale Residence she has been very happy. The staff are fabulous,Diane B(Daughter of Resident/Service User)
Mossdale Residence, York
Mossdale Residence, York
Mossdale Residence, York

Beautifully designed around an attractive central courtyard garden, Mossdale Residence offers luxury accommodation in three communities with additional hotel-style services and facilities on the ground floor.

The home delivers personalised care packages for elderly people who would benefit from supportive residential care, dementia care or professional nursing care, Mossdale Residence will be able to meet individuals’ wide-ranging and changing needs and a home for life.

Personalised care plans consider not only...  

Care Provided by Mossdale Residence

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,525From £1,525
Residential Dementia CareFrom £1,649From £1,649
Nursing CareFrom £1,974From £1,974
Nursing Dementia CareFrom £2,099From £2,099

Contact Mossdale Residence to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Julie Banks (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • Contact the home for visiting times and too book a tour

Parking

  • There is parking available at the home

Mossdale Residence Reviews (59)

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9.5

Mossdale Residence has a Review Score of 9.5 (9.538) out of 10, based on 22 reviews in the last 2 years. Over all time Mossdale Residence has 59 reviews.

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Review from Ray T (Friend of Resident) published on 18 July 2023 Submitted via Postal Card
Overall Experience

What a fantastic place. I am so pleased to see my mate so well and looking great and that is down to your care.

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Review from Andrew H (Son of Resident) published on 18 July 2023 Submitted via Postal Card
Overall Experience

A lovely welcoming place and all staff are very helpful and cheerful. Nothing too much trouble.

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Review from Jayson A (Son of Resident) published on 19 June 2023 Submitted via Postal Card
Overall Experience
I can honestly say I am blown away by the care and compassion of each and every member of staff I have had the privilege of speaking to since my father has moved into Mossdale Residence. In such a short time, he has become my dad again. So clean, so healthy and has gained some independence back.

Thank you.

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Review from Michaela E (Daughter of Resident) published on 16 June 2023 Submitted via Postal Card
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Excellent service and all staff make me feel welcome any time of the day. I can't thank staff enough for everything as my dad is happy.

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Review from Brian J (Friend of Resident) published on 16 June 2023 Submitted via Postal Card
Overall Experience

Better than a hotel. Clean, tidy, staff are brilliant.

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Review from Kaye B (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card
Overall Experience

The staff are simply wonderful. My mother needs lots of care as she is wheelchair-bound. The staff are very diligent and care with kindness.

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Review from D R (Daughter of Resident) published on 27 April 2023 Submitted via Website
Overall Experience

The care/nursing staff at Mossdale Residence are outstanding and do all they can to accommodate any concerns you have. Mum is well cared for which is a comfort for us. Access to the home is much improved due to the recruitment of a new reception team, who also staff the cafe/bar area which is fantastic and offers the residents a change of scenery and views of the garden. I do feel that the staff levels are still on the low side which causes pressure on the existing hard-working team. The areas I feel could improve is Mum's clothes don’t get changed as often as I would like, I usually do this myself when I visit as her clothes are often dirty. I also don’t think that she is bathed as regularly as she should be. I’m sure this is due to staffing problems and possibly my mum's reluctance to comply! More activities would be welcome too. Overall though this is a positive review and would highly recommend Mossdale, the positives definitely outweigh the negatives.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Mossdale Residence

Thank you for taking time to leave this kind review. Mossdale Residence is a new home so it is good to hear your feedback of the café/bar area, we hope that our residents and visitors continue to enjoy many happy times spent there, at the heart of the home. I am pleased to learn that your overall...  

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Review from K M (Daughter of Resident) published on 11 April 2023 Submitted via Postal Card
Overall Experience

The staff at Mossdale are brilliant. They look after my mother with kindness and dignity. The staff are always willing to talk to me should I have any concerns regarding my mothers well being. The food is really good and plentiful. Thank you everyone at Mossdale.

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Review from Anne R (Sister of Resident) published on 23 February 2023 Submitted via Postal Card
Overall Experience

Every person is very friendly and helpful and the support for all family is excellent, service is really good. Weekends are sometimes difficult to get entry as staff on reception are only Monday-Friday. The staff in the kitchen are helpful at these times. Thank you for all the attention you give.

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Review from N H (Resident / Service User) published on 20 February 2023 Submitted via Postal Card
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All staff are very helpful and enthusiastic, a very pleasant environment.

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Review from B C (Daughter of Resident) published on 15 December 2022 Submitted via Website
Overall Experience
Beautiful interior decor but this care home is seriously lacking staff. There are little or no activities for residents. Doesn't seem to be much stimulation for dementia patients. Residents are left sitting alone in lounge areas unattended by staff on occasion. Not encouraged to get out of bed some mornings.
The cinema room never used.
Never taken on any outings in over a year.
Have had discussions with other relatives who feel equally dissatisfied with this.
Personally feel that the staff they do have there work hard but there needs to be more attention paid to time spent with patients, not just sitting them in a lounge all day every day.

Every time this is mentioned nothing changes.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Mossdale Residence

Thank you for taking the time to leave this review. We have recently recruited many new colleagues and have many more currently going through our onboarding process. We have doubled our well-being resource and are currently onboarding a colleague for this role; we are advertising for a colleague...  

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Review from S V (Wife of Resident) published on 3 August 2022 Submitted via Postal Card
Overall Experience

I am happy with the care my husband receives. The staff are caring and easy to communicate with. However, there does not appear to be any activities he can take part in and as a consequence he becomes bored.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Mossdale Residence

We have a full-time Wellbeing Co-ordinator employed within the service who solely supports residents with activities. We have activity planners displayed across the home which can evidence what we have planned for each day. We will get the Wellbeing Co-ordinator to reach out to you so that we can...  

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Review from Diane B (Daughter of Resident) published on 6 January 2022 Submitted via Website
Overall Experience

Since my mum moved to Mossdale Residence she has been very happy. The staff are fabulous, hard working and kind. It has a real family atmosphere and when we visit we are made to feel very welcome. My mum's quality of life has improved greatly and she has made new friends and joins in all the activities. The home itself is of a very high standard and myself and my family would recommend it.

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Review from Andy C (Son of Resident) published on 25 May 2021 Submitted via Website
Overall Experience

My mum has been in a care home for 18 months but the big challenge was when we had to move her from one care home to another, with the new care home being Mossdale Residence in York. Despite the fact that we were still under COVID lockdown conditions the staff at Mossdale, in conjunction with myself and a lady from the Council completed the move successfully. Once in her new environment, everyone at Mossdale made her feel comfortable and nothing was too much trouble if she needed anything. She has now been there for 3 months and she looks healthier and happier than I have seen for a long time. I cannot thank the administrator, the Manager and the rest of the team enough for how well they are looking after "mum" and I know that my mum is in a "happy place" thanks for everything you have done and no doubt will continue to do whilst she is there.

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Review from Simon N (Son of Resident) published on 12 April 2021 Submitted via Website
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My mum entered the home for respite following a breakdown of home caring, her getting a UTI and this combined with early stages of dementia she had started to exhibit. She was living in sheltered housing and some of her behaviours related to the UTI were also causing problems with the neighbours. I can’t praise the staff highly enough at Mossdale at how they handled the initial admission, the early days when lots of the problems she arrived with still existed and how they have brought my mum back and given her some dignity. Although, due to COVID, I’ve not had a chance to have a full look around the things I can see look lovely. My mum has praised how caring people are and also her room and the facilities. She also loves the food. The communications have been excellent and interacting with people has been straight forward with all the COVID checks in place.

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Review from J L (Wife of Resident) published on 17 March 2021 Submitted via Website
Overall Experience
My husband was welcomed and settled into Mossdale Residence by a professional team led by the care home manager. It was an emotional time for us, his family, but every step of the way we too have felt included and cared for. Each staff member we have either met or spoken to on the phone have clearly demonstrated their ‘kind’ approach, effectively embracing my husband and his family into their care.

My husband’s individual care plan ensures the routine he is familiar with continues, encouraged with gentle kindness, a joke or a smile. To see my husband relaxed, bright-eyed and smiling says it all. We have found his perfect home from home. Our heartfelt thanks to all the wonderful staff at Mossdale

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Review from J R (Daughter of Resident) published on 12 February 2021 Submitted via Website
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Mum had a week of respite care at Mossdale Residence. She settled in quickly and enjoyed the company of staff and other residents. She enjoyed the activities including the exercise routine. She loved Betty's Cafe! Mum had a very comfortable stay.

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Review from Sally M (Daughter of Resident) published on 12 February 2021 Submitted via Website
Overall Experience
Mossdale are providing first-class care and support to my mum who was transferred there following a hospital stay where she, unfortunately, caught Covid.
The nursing team have worked tirelessly to encourage my mum’s recovery and the difference in a few weeks is encouraging.
My mum is very settled, happy, cared for and she tells me the food is delicious!
Mum especially enjoys the games of bingo!
The communication from the home manager is excellent and knowledgeable, nothing is too much trouble.
The staff in admin are friendly, helpful and efficient.
During what has been a distressing and stressful few months for Mum and myself, the team at Mossdale have made this transition to permanent care for my mum much easier to come to terms with.
I have no hesitation in recommending Mossdale Residence to anyone considering permanent or respite care.
Absolutely wonderful.

Thank you to all at Mossdale Residence.

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Review from Janet P (Daughter of Resident) published on 21 January 2021 Submitted via Website
Overall Experience

The kindness and care shown to our mother could not be better and the wonderful facilities are first class in this homely residence. The difference in our mother since moving to Mossdale, Burnholme, six days ago is remarkable. We would highly recommend this residence. Grateful thanks to the manager and all the staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 19 May 2026

    Mossdale Residence Care Home in Burnholme, York, is enhancing its commitment to resident wellbeing with the introduction of weekly Namaste sessions, designed to promote relaxation, comfort and emotional connection. Taking...

  • 19 May 2026

    Mossdale Residence Care Home in Burnholme, York, was delighted to welcome back the Alzheimer's Society for its monthly carers support coffee morning, bringing together families, carers and members of the...

  • 19 May 2026

    Mossdale Residence Care Home in Burnholme, York, was delighted to welcome back the Alzheimer's Society for its monthly carers support coffee morning, bringing together families, carers and members of the...

Upcoming Events

There are no upcoming events for Mossdale Residence.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Mossdale Residence.

Meet the Team (0)

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