Mossdale Residence

Mossdale Avenue, off Bad Bargain Lane, York YO31 0AF
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9.4 50 Reviews
  • Mossdale Residence, York
Beautifully designed around an attractive central courtyard garden, Mossdale Residence offers luxury accommodation in three communities with additional hotel-style services and facilities on the ground floor.

The home delivers personalised care packages for elderly people who would benefit from supportive residential care, dementia care or professional nursing care, Mossdale Residence will be able to meet individuals’ wide-ranging and changing needs and a home for life.

Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and any suggestions from family members that might make the resident's stay with the home that little bit more enjoyable.

Assisted by suggestions from the residents, the home’s wellbeing coordinators organise a varied year-round programme of things to do.

Many residents take pleasure in hobbies, including baking, writing, gardening, dancing, painting, quizzes, and playing chess. Some enjoy being a member of the residents’ forum.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1432

These prices are only a guideline, please contact Mossdale Residence to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Julie Banks (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)

Visiting

  • To learn more about the home, please visit the marketing suite across the road at the Tang Hall Library, please contact to book a visit in advance.
    Opening hours for the Marketing suite Monday - Friday 10am - 5pm.
    Where to find the marketing suite: Room 6, The Center, Tang Hall Library, Mossdale Avenue, York, YO31 0HA

Parking

  • There is parking available at the home

Mossdale Residence Reviews (50)

9.4

Mossdale Residence has a Review Score of 9.4 (9.417) out of 10, based on 23 reviews in the last 2 years.
Over all time Mossdale Residence has 50 reviews.

Overall Experience
  • 38
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Date Published
  • 50
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Reviewer Connection to Mossdale Residence
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Total of 50, showing 41-50
Review from N H (Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very helpful and enthusiastic, a very pleasant environment.
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Review from B C (Daughter of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Beautiful interior decor but this care home is seriously lacking staff. There are little or no activities for residents. Doesn't seem to be much stimulation for dementia patients. Residents are left sitting alone in lounge areas unattended by staff on occasion. Not encouraged to get out of bed some
mornings.
The cinema room never used.
Never taken on any outings in over a year.
Have had discussions with other relatives who feel equally dissatisfied with this.
Personally feel that the staff they do have there work hard but there needs to be more attention paid to time spent with patients, not just sitting them in a lounge all day every day.
Every time this is mentioned nothing changes.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Mossdale Residence

Thank you for taking the time to leave this review. We have recently recruited many new colleagues and have many more currently going through our onboarding process. We have doubled our well-being resource and are currently onboarding a colleague for this role; we are advertising for a colleague to support us with driving the home's minibus. We are a commissioning home, and we are opening areas of the home in a phased approach, to ensure our staff and the facilities are fully able to support new residents. This does mean that some areas of the home are not currently in use, but alternatives such as lounges with large-screen TVs, smaller more intimate lounges and personal TVs in each bedroom are all available.

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Review from S V (Wife of Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care my husband receives. The staff are caring and easy to communicate with. However, there does not appear to be any activities he can take part in and as a consequence he becomes bored.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Mossdale Residence

We have a full-time Wellbeing Co-ordinator employed within the service who solely supports residents with activities. We have activity planners displayed across the home which can evidence what we have planned for each day. We will get the Wellbeing Co-ordinator to reach out to you so that we can let you know what we currently have planned and you can share what you feel your husband would like to participate in.

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Review from Diane B (Daughter of Resident) published on 6 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum moved to Mossdale Residence she has been very happy. The staff are fabulous, hard working and kind. It has a real family atmosphere and when we visit we are made to feel very welcome. My mum's quality of life has improved greatly and she has made new friends and joins in all the activities.
The home itself is of a very high standard and myself and my family would recommend it.
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Review from Andy C (Son of Resident) published on 25 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in a care home for 18 months but the big challenge was when we had to move her from one care home to another, with the new care home being Mossdale Residence in York. Despite the fact that we were still under COVID lockdown conditions the staff at Mossdale, in conjunction with myself
and a lady from the Council completed the move successfully. Once in her new environment, everyone at Mossdale made her feel comfortable and nothing was too much trouble if she needed anything. She has now been there for 3 months and she looks healthier and happier than I have seen for a long time. I cannot thank the administrator, the Manager and the rest of the team enough for how well they are looking after "mum" and I know that my mum is in a "happy place" thanks for everything you have done and no doubt will continue to do whilst she is there.
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Review from Simon N (Son of Resident) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum entered the home for respite following a breakdown of home caring, her getting a UTI and this combined with early stages of dementia she had started to exhibit. She was living in sheltered housing and some of her behaviours related to the UTI were also causing problems with the neighbours. I
can’t praise the staff highly enough at Mossdale at how they handled the initial admission, the early days when lots of the problems she arrived with still existed and how they have brought my mum back and given her some dignity. Although, due to COVID, I’ve not had a chance to have a full look around the things I can see look lovely. My mum has praised how caring people are and also her room and the facilities. She also loves the food. The communications have been excellent and interacting with people has been straight forward with all the COVID checks in place.
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Review from J L (Wife of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was welcomed and settled into Mossdale Residence by a professional team led by the care home manager. It was an emotional time for us, his family, but every step of the way we too have felt included and cared for. Each staff member we have either met or spoken to on the phone have clearly
demonstrated their ‘kind’ approach, effectively embracing my husband and his family into their care.
My husband’s individual care plan ensures the routine he is familiar with continues, encouraged with gentle kindness, a joke or a smile. To see my husband relaxed, bright-eyed and smiling says it all. We have found his perfect home from home. Our heartfelt thanks to all the wonderful staff at Mossdale
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Review from J R (Daughter of Resident) published on 12 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had a week of respite care at Mossdale Residence. She settled in quickly and enjoyed the company of staff and other residents. She enjoyed the activities including the exercise routine. She loved Betty's Cafe! Mum had a very comfortable stay.
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Review from Sally M (Daughter of Resident) published on 12 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mossdale are providing first-class care and support to my mum who was transferred there following a hospital stay where she, unfortunately, caught Covid.
The nursing team have worked tirelessly to encourage my mum’s recovery and the difference in a few weeks is encouraging.
My mum is very settled,
happy, cared for and she tells me the food is delicious!
Mum especially enjoys the games of bingo!
The communication from the home manager is excellent and knowledgeable, nothing is too much trouble.
The staff in admin are friendly, helpful and efficient.
During what has been a distressing and stressful few months for Mum and myself, the team at Mossdale have made this transition to permanent care for my mum much easier to come to terms with.
I have no hesitation in recommending Mossdale Residence to anyone considering permanent or respite care.
Absolutely wonderful.
Thank you to all at Mossdale Residence.
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Review from Janet P (Daughter of Resident) published on 21 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The kindness and care shown to our mother could not be better and the wonderful facilities are first class in this homely residence. The difference in our mother since moving to Mossdale, Burnholme, six days ago is remarkable. We would highly recommend this residence. Grateful thanks to the manager
and all the staff.
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Current Review Score: 9.4 (9.417)

Overview of Review Score

The Review Score of 9.4 (9.417) out of 10 for Mossdale Residence is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.417 for Mossdale Residence is calculated as follows: ( (183 Excellents x 5) + (50 Goods x 4) + (15 Satisfactorys x 3) + (14 Poors x 2) + (9 Very Poors x 1) ) ÷ 271 Ratings = 4.417
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mossdale Residence is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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