Mossdale Residence

I have found the staff and management, and carers kind, helpful and supportive. The facilities are adequate and cover most people's needs.

Very impressed staff lovely.

! We've spent hundreds of pounds on clothing recently on shoes, slippers and clothing, then labeled it all to find most has gone missing and found several items in my mums wardrobe thst aren't hers. There's also an expensive gold ring gone missing from my mums finger as well, we were also told there were day trips out from Mossdale as well but I've never seen one, seriously contemplating moving mum from here as they only seem interested in profit, not care. Food is also bad, mum's now 6st from 10.

I find it's always a pleasant experince when visiting.

All very good.

He was very settled there and well looked after. The staff on his floor enjoyed his wit and cheeky humour. The food was very good with lots of choice and rooms comfortable. The home manager and receptionist were very helpful.

My experience of Mossdale and it's staff was an extremely positive one. The staff were all very warm and welcoming and my sons and I knew, straight away, this was the right place for their dad, and what turned out to be, his end-of-life care needs. His short stay was comfortable, dignified and peaceful. I wouldn't hesitate to recommend this wonderful care home to anyone.

The staff are willing to listen to minor complaints. More activities are needed. Rooms need to be more guarded due to theft between residents.

Everyone is friendly and inviting. Only negative comment - no receptionist over the weekends ... takes staff away from care duty.

We would not use this care home again.

During what is a very traumatic and difficult time, we have been treated with the utmost respect and empathy. All staff have been extremely friendly, professional and sympathetic tending to Dad's needs. Having visited other care homes, Mossdale is more like a five-star hotel. Everywhere is spotlessly clean, the bedrooms are perfect, with ensuite wet rooms. The food is exceptional with lots of variety. Very impressed with all aspects of Mossdale.

I would highly recommend Mossdale to anyone looking for the best possible care for their loved ones.

My father was cared for over a period of two weeks. He found it difficult to adapt and settle, but the staff were patient and caring with him, meeting all the needs he expressed. We were confident that my father was safe and being looked after by caring and committed staff.

The only issue we seem to have is the TV in her room (since she came to the home), signal problems and unable to get the channels she's always watched at her own home.

I visited my elderly friend at Mossdale every week for over a year and each visit I was impressed by the care and friendship that my friend was receiving. She was clean and dressed to her usual high standards, encouraged to socialise, spoken to with respect by the staff and treated with kindness at all times. My friend never complained about the staff although she did sometimes grumble about the food. Her room was warm and comfortable. It was easy for her to move around the ground floor and enjoy conversation and coffee with the other residents. Thank you for looking after my friend so well.

At the age of 99 my Mum spent the last few weeks of her life at Mossdale Residence. She received excellent care at that time and nothing was too much trouble for the staff. Without exception, all the staff were very caring and attentive to Mum and they all did their best to make her stay as comfortable as possible. As well as looking after Mum the staff were concerned about us as a family and they did their best to make our situation as pleasant as possible.

My 99-year-old Mum’s stay at Mossdale was just a few short weeks but our family was extremely pleased with the care she received. The staff were always pleasant, caring and empathetic to her needs. They treated her with respect and she retained her dignity until the end. Thank you to all involved in making her final days comfortable and for accommodating so many of our family throughout her stay. We highly recommend this care home. I have given 3 stars for food and drink because my Mum was in her latter days and didn’t eat much at all. She was, however, always offered meals or nutritional drinks.

My mum was in Mossdale for fifteen months and the staff treated her at all times in a friendly, caring and thoughtful way. At the end of her life, they were brilliant with her and our family.

The best action I took was to remove my relative from this home.

Mossdale is a wonderful home. Very clean and polite staff. Residents are well looked after. This nursing home provides good care and support to all residents with specific conditions or different types of disabilities who struggle significantly with daily life and need the added support. This care home prioritises the physical, emotional and social needs of its residents in which they offer a safe and clean comfortable environment with trained staff.