
Since my mum moved to Mossdale Residence she has been very happy. The staff are fabulous,Diane B(Daughter of Resident/Service User)



Since my mum moved to Mossdale Residence she has been very happy. The staff are fabulous,Diane B(Daughter of Resident/Service User)



Beautifully designed around an attractive central courtyard garden, Mossdale Residence offers luxury accommodation in three communities with additional hotel-style services and facilities on the ground floor.
The home delivers personalised care packages for elderly people who would benefit from supportive residential care, dementia care or professional nursing care, Mossdale Residence will be able to meet individuals’ wide-ranging and changing needs and a home for life.
Personalised care plans consider not only...
Care Provided by Mossdale Residence
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Mossdale Residence for full pricing details and T&Cs.
Contact Mossdale Residence to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Julie Banks (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Visiting
- Contact the home for visiting times and too book a tour
Parking
- There is parking available at the home
Mossdale Residence Reviews (59)
Mossdale Residence has a Review Score of 9.5 (9.538) out of 10, based on 22 reviews in the last 2 years.
Over all time Mossdale Residence has 59 reviews.
The staff are willing to listen to minor complaints. More activities are needed. Rooms need to be more guarded due to theft between residents.
Thank you for your kind review. We have an active Wellbeing Team who regularly post images of events on our Mossdale Residence social media page. We have two full time Wellbeing Coordinators who facilitate 3 activities (mind, body and soul) each day and also host a daily club events. We also...
Everyone is friendly and inviting. Only negative comment - no receptionist over the weekends ... takes staff away from care duty.
Thank you for taking the time to review Mossdale Residence, it is great to hear the team were friendly and inviting. I can confirm that we do have a Receptionist that works weekends, the only time we do not have a Receptionist is during periods of annual leave.
There seems to be a serious lack of staff, dementia patients were left wandering around with no staff to be found, one resident became ill, a visitor to the care home sat her down and then ran around trying to find a member of staff. On one visit, two residents were arguing and one hit the other with a hairbrush, again no staff were anywhere to be found.
On one visit, my dad was still in bed when I arrived at 11.30 am, eventually, I found a member of staff to get him ready for lunch at 12.15, no one had been to check on him or was aware he was still in bed.
Finally, on the day he came home, we received a call to say they had given him too much of one of his medications for the last five days!
The only activity we witnessed in the two weeks was a member of staff arrived one afternoon with some paper Easter eggs and colouring pens put them on the table, disappeared and didn't return.
We would not use this care home again.
Thanks for sharing your feelings of Mossdale Residence, we are sorry that this was not a positive experience. I can confirm that our staffing levels are appropriate and are reviewed monthly in line with our resident's dependency. Whilst there are 5 colleagues on shift per day where your father...
During what is a very traumatic and difficult time, we have been treated with the utmost respect and empathy. All staff have been extremely friendly, professional and sympathetic tending to Dad's needs. Having visited other care homes, Mossdale is more like a five-star hotel. Everywhere is spotlessly clean, the bedrooms are perfect, with ensuite wet rooms. The food is exceptional with lots of variety. Very impressed with all aspects of Mossdale.
I would highly recommend Mossdale to anyone looking for the best possible care for their loved ones.
My father was cared for over a period of two weeks. He found it difficult to adapt and settle, but the staff were patient and caring with him, meeting all the needs he expressed. We were confident that my father was safe and being looked after by caring and committed staff.
The only issue we seem to have is the TV in her room (since she came to the home), signal problems and unable to get the channels she's always watched at her own home.
Thank you for a lovely review, please contact our home manager or administrator who will arrange for our maintenance operative to check your mum's TV.
I visited my elderly friend at Mossdale every week for over a year and each visit I was impressed by the care and friendship that my friend was receiving. She was clean and dressed to her usual high standards, encouraged to socialise, spoken to with respect by the staff and treated with kindness at all times. My friend never complained about the staff although she did sometimes grumble about the food. Her room was warm and comfortable. It was easy for her to move around the ground floor and enjoy conversation and coffee with the other residents. Thank you for looking after my friend so well.
At the age of 99 my Mum spent the last few weeks of her life at Mossdale Residence. She received excellent care at that time and nothing was too much trouble for the staff. Without exception, all the staff were very caring and attentive to Mum and they all did their best to make her stay as comfortable as possible. As well as looking after Mum the staff were concerned about us as a family and they did their best to make our situation as pleasant as possible.
My 99-year-old Mum’s stay at Mossdale was just a few short weeks but our family was extremely pleased with the care she received. The staff were always pleasant, caring and empathetic to her needs. They treated her with respect and she retained her dignity until the end. Thank you to all involved in making her final days comfortable and for accommodating so many of our family throughout her stay. We highly recommend this care home. I have given 3 stars for food and drink because my Mum was in her latter days and didn’t eat much at all. She was, however, always offered meals or nutritional drinks.
My mum was in Mossdale for fifteen months and the staff treated her at all times in a friendly, caring and thoughtful way. At the end of her life, they were brilliant with her and our family.
My relative had a severe infection that was not picked up by staff at this Residency.
There were several occasions when vulnerable residents were left unsupervised.
Despite providing staff with a detailed daily routine, staff did not pay any attention to it.
Paperwork was lost relating to my relative should an emergency occur.
The best action I took was to remove my relative from this home.
Thank you for taking the time to leave this review. We recognise that it is a difficult time when a family member enters a care home, especially when they wish to remain in their own home, it was positive that your family member’s wishes were able to be met and he was able to return to his home,...
Mossdale is a wonderful home. Very clean and polite staff. Residents are well looked after. This nursing home provides good care and support to all residents with specific conditions or different types of disabilities who struggle significantly with daily life and need the added support. This care home prioritises the physical, emotional and social needs of its residents in which they offer a safe and clean comfortable environment with trained staff.
The kindness, professionalism, empathy and respect shown to my dad and every resident is beyond words. I truly am grateful that my dad has moved here. Not only like a five star hotel, but the staff are beyond that. The relief at my dad being here is beyond words. I thank you all because I know he's happy.
Pleased overall and the majority of carers are excellent but too few of them. Mossdale definitely needs more carers. Room for improvement with food. Due to the age of residents, meals should be more normal and every day eg. As they would be familiar with, not fancy.
Thank you for taking the time to leave this review. We constantly review our staffing levels against the needs of all our residents and we ensure that our care hours are allocated accordingly. As a premier home, we have an extensive menu, devised by nutritional experts specifically designed to meet...
My nana has settled in and finds the staff good.
Mum is settled here, staff are very good. We are happy overall.
Having visited a few nursing homes when looking for my dad, Mossdale shone through when it came down to being the most compassionate and caring. Since Dad arrived in November, his care has been second to none, and I can now sleep at night knowing that Dad is safe and comfortable and all his needs are being met. All staff working at Mossdale offer a first-class service to both Dad and the family, and I know I made the right decision when choosing Mossdale for Dad's nursing care. Thank you all; you're all amazing.
Took Mother to the downstairs area where she enjoyed a glass of wine and a scone. Great staff, very kind and helpful.
The best care that our relative requires. He feels at home with all the comforts too. Given hands-on backup for his personal and medical needs, so the family can relax knowing he is safe and in good hands in all areas of his care requirements. Top marks for Mossdale staff in all areas. Thank you.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 19 May 2026
Mossdale Residence Care Home in Burnholme, York, is enhancing its commitment to resident wellbeing with the introduction of weekly Namaste sessions, designed to promote relaxation, comfort and emotional connection. Taking...
- 19 May 2026
Mossdale Residence Care Home in Burnholme, York, was delighted to welcome back the Alzheimer's Society for its monthly carers support coffee morning, bringing together families, carers and members of the...
- 19 May 2026
Mossdale Residence Care Home in Burnholme, York, was delighted to welcome back the Alzheimer's Society for its monthly carers support coffee morning, bringing together families, carers and members of the...
There are no upcoming events for Mossdale Residence.
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