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Mossdale Residence

Mossdale Avenue, off Bad Bargain Lane, York, North Yorkshire YO31 0AF
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Since my mum moved to Mossdale Residence she has been very happy. The staff are fabulous,Diane B(Daughter of Resident/Service User)
Mossdale Residence, York
Mossdale Residence, York
Mossdale Residence, York

Beautifully designed around an attractive central courtyard garden, Mossdale Residence offers luxury accommodation in three communities with additional hotel-style services and facilities on the ground floor.

The home delivers personalised care packages for elderly people who would benefit from supportive residential care, dementia care or professional nursing care, Mossdale Residence will be able to meet individuals’ wide-ranging and changing needs and a home for life.

Personalised care plans consider not only...  

Care Provided by Mossdale Residence

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,525From £1,525
Residential Dementia CareFrom £1,649From £1,649
Nursing CareFrom £1,974From £1,974
Nursing Dementia CareFrom £2,099From £2,099

Contact Mossdale Residence to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Julie Banks (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • Contact the home for visiting times and too book a tour

Parking

  • There is parking available at the home

Mossdale Residence Reviews (59)

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9.5

Mossdale Residence has a Review Score of 9.5 (9.538) out of 10, based on 22 reviews in the last 2 years. Over all time Mossdale Residence has 59 reviews.

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Showing 59 reviews matching selected criteria
Review from William S (Husband of Resident) published on 4 October 2024 Submitted via Postal Card
Overall Experience

The staff are willing to listen to minor complaints. More activities are needed. Rooms need to be more guarded due to theft between residents.

Reply from Clare Sheehan, Careline Advisor at Mossdale Residence

Thank you for your kind review. We have an active Wellbeing Team who regularly post images of events on our Mossdale Residence social media page. We have two full time Wellbeing Coordinators who facilitate 3 activities (mind, body and soul) each day and also host a daily club events. We also...  

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Review from Sue F (Daughter of Resident) published on 20 August 2024 Submitted via Postal Card
Overall Experience

Everyone is friendly and inviting. Only negative comment - no receptionist over the weekends ... takes staff away from care duty.

Reply from Clare Sheehan, Careline Advisor at Mossdale Residence

Thank you for taking the time to review Mossdale Residence, it is great to hear the team were friendly and inviting. I can confirm that we do have a Receptionist that works weekends, the only time we do not have a Receptionist is during periods of annual leave.

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Review from Sandra P (Daughter of Resident) published on 16 May 2024 Submitted via Website
Overall Experience
My dad has been on the dementia unit for two weeks for respite care.
There seems to be a serious lack of staff, dementia patients were left wandering around with no staff to be found, one resident became ill, a visitor to the care home sat her down and then ran around trying to find a member of staff. On one visit, two residents were arguing and one hit the other with a hairbrush, again no staff were anywhere to be found.
On one visit, my dad was still in bed when I arrived at 11.30 am, eventually, I found a member of staff to get him ready for lunch at 12.15, no one had been to check on him or was aware he was still in bed.
Finally, on the day he came home, we received a call to say they had given him too much of one of his medications for the last five days!
The only activity we witnessed in the two weeks was a member of staff arrived one afternoon with some paper Easter eggs and colouring pens put them on the table, disappeared and didn't return.

We would not use this care home again.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Mossdale Residence

Thanks for sharing your feelings of Mossdale Residence, we are sorry that this was not a positive experience. I can confirm that our staffing levels are appropriate and are reviewed monthly in line with our resident's dependency. Whilst there are 5 colleagues on shift per day where your father...  

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Review from Dawn L (Daughter of Resident) published on 19 April 2024 Submitted via Postal Card
Overall Experience

During what is a very traumatic and difficult time, we have been treated with the utmost respect and empathy. All staff have been extremely friendly, professional and sympathetic tending to Dad's needs. Having visited other care homes, Mossdale is more like a five-star hotel. Everywhere is spotlessly clean, the bedrooms are perfect, with ensuite wet rooms. The food is exceptional with lots of variety. Very impressed with all aspects of Mossdale.

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Review from Alison S (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card
Overall Experience
The home is immaculate throughout and has a wonderful homely feel. With several beautifully appointed, comfortable lounges. The staff are welcoming and very caring, ensuring that Mum was included in all activities.

I would highly recommend Mossdale to anyone looking for the best possible care for their loved ones.

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Review from Patricia L (Daughter of Resident) published on 5 April 2024 Submitted via Postal Card
Overall Experience

My father was cared for over a period of two weeks. He found it difficult to adapt and settle, but the staff were patient and caring with him, meeting all the needs he expressed. We were confident that my father was safe and being looked after by caring and committed staff.

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Review from L S (Daughter of Resident) published on 13 February 2024 Submitted via Postal Card
Overall Experience
My mum's only been a resident for just over 2 weeks. Overall, the home is lovely and all staff are very good and caring. My mum has settled in really well and seems happy.

The only issue we seem to have is the TV in her room (since she came to the home), signal problems and unable to get the channels she's always watched at her own home.

Reply from Clare Sheehan, Careline Advisor at Mossdale Residence

Thank you for a lovely review, please contact our home manager or administrator who will arrange for our maintenance operative to check your mum's TV.

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Review from C T (Friend of Resident) published on 9 February 2024 Submitted via Postal Card
Overall Experience

I visited my elderly friend at Mossdale every week for over a year and each visit I was impressed by the care and friendship that my friend was receiving. She was clean and dressed to her usual high standards, encouraged to socialise, spoken to with respect by the staff and treated with kindness at all times. My friend never complained about the staff although she did sometimes grumble about the food. Her room was warm and comfortable. It was easy for her to move around the ground floor and enjoy conversation and coffee with the other residents. Thank you for looking after my friend so well.

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Review from Margaret A (Daughter of Resident) published on 9 February 2024 Submitted via Website
Overall Experience

At the age of 99 my Mum spent the last few weeks of her life at Mossdale Residence. She received excellent care at that time and nothing was too much trouble for the staff. Without exception, all the staff were very caring and attentive to Mum and they all did their best to make her stay as comfortable as possible. As well as looking after Mum the staff were concerned about us as a family and they did their best to make our situation as pleasant as possible.

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Review from Pauline L (Daughter of Resident) published on 9 February 2024 Submitted via Website
Overall Experience

My 99-year-old Mum’s stay at Mossdale was just a few short weeks but our family was extremely pleased with the care she received. The staff were always pleasant, caring and empathetic to her needs. They treated her with respect and she retained her dignity until the end. Thank you to all involved in making her final days comfortable and for accommodating so many of our family throughout her stay. We highly recommend this care home. I have given 3 stars for food and drink because my Mum was in her latter days and didn’t eat much at all. She was, however, always offered meals or nutritional drinks.

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Review from C I (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

My mum was in Mossdale for fifteen months and the staff treated her at all times in a friendly, caring and thoughtful way. At the end of her life, they were brilliant with her and our family.

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Review from D J (Cousin of Resident) published on 11 January 2024 Submitted via Website
Overall Experience
I was very disappointed with Mossdale Residence.
My relative had a severe infection that was not picked up by staff at this Residency.
There were several occasions when vulnerable residents were left unsupervised.
Despite providing staff with a detailed daily routine, staff did not pay any attention to it.
Paperwork was lost relating to my relative should an emergency occur.

The best action I took was to remove my relative from this home.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Mossdale Residence

Thank you for taking the time to leave this review. We recognise that it is a difficult time when a family member enters a care home, especially when they wish to remain in their own home, it was positive that your family member’s wishes were able to be met and he was able to return to his home,...  

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Review from Michelle D (Niece of Resident) published on 21 November 2023 Submitted via Postal Card
Overall Experience

Mossdale is a wonderful home. Very clean and polite staff. Residents are well looked after. This nursing home provides good care and support to all residents with specific conditions or different types of disabilities who struggle significantly with daily life and need the added support. This care home prioritises the physical, emotional and social needs of its residents in which they offer a safe and clean comfortable environment with trained staff.

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Review from Deborah F (Daughter of Resident) published on 16 November 2023 Submitted via Website
Overall Experience

The kindness, professionalism, empathy and respect shown to my dad and every resident is beyond words. I truly am grateful that my dad has moved here. Not only like a five star hotel, but the staff are beyond that. The relief at my dad being here is beyond words. I thank you all because I know he's happy.

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Review from F T (Husband of Resident) published on 30 August 2023 Submitted via Postal Card
Overall Experience

Pleased overall and the majority of carers are excellent but too few of them. Mossdale definitely needs more carers. Room for improvement with food. Due to the age of residents, meals should be more normal and every day eg. As they would be familiar with, not fancy.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Mossdale Residence

Thank you for taking the time to leave this review. We constantly review our staffing levels against the needs of all our residents and we ensure that our care hours are allocated accordingly. As a premier home, we have an extensive menu, devised by nutritional experts specifically designed to meet...  

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Review from Caitlyn L (Granddaughter of Resident) published on 22 August 2023 Submitted via Postal Card
Overall Experience

My nana has settled in and finds the staff good.

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Review from V L (Daughter of Resident) published on 22 August 2023 Submitted via Postal Card
Overall Experience

Mum is settled here, staff are very good. We are happy overall.

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Review from Tracey C (Daughter of Resident) published on 22 August 2023 Submitted via Website
Overall Experience

Having visited a few nursing homes when looking for my dad, Mossdale shone through when it came down to being the most compassionate and caring. Since Dad arrived in November, his care has been second to none, and I can now sleep at night knowing that Dad is safe and comfortable and all his needs are being met. All staff working at Mossdale offer a first-class service to both Dad and the family, and I know I made the right decision when choosing Mossdale for Dad's nursing care. Thank you all; you're all amazing.

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Review from Gary D (Son of Resident) published on 18 August 2023 Submitted via Postal Card
Overall Experience

Took Mother to the downstairs area where she enjoyed a glass of wine and a scone. Great staff, very kind and helpful.

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Review from Linda D (Ex Family Member) published on 25 July 2023 Submitted via Website
Overall Experience

The best care that our relative requires. He feels at home with all the comforts too. Given hands-on backup for his personal and medical needs, so the family can relax knowing he is safe and in good hands in all areas of his care requirements. Top marks for Mossdale staff in all areas. Thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (44) & Events (0)

News
  • 19 May 2026

    Mossdale Residence Care Home in Burnholme, York, is enhancing its commitment to resident wellbeing with the introduction of weekly Namaste sessions, designed to promote relaxation, comfort and emotional connection. Taking...

  • 19 May 2026

    Mossdale Residence Care Home in Burnholme, York, was delighted to welcome back the Alzheimer's Society for its monthly carers support coffee morning, bringing together families, carers and members of the...

  • 19 May 2026

    Mossdale Residence Care Home in Burnholme, York, was delighted to welcome back the Alzheimer's Society for its monthly carers support coffee morning, bringing together families, carers and members of the...

Upcoming Events

There are no upcoming events for Mossdale Residence.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Mossdale Residence.

Meet the Team (0)

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