Little Manor Care Centre

Manor Farm Road, Salisbury SP1 2RS
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9.7 61 Reviews
  • Little Manor Care Centre, Salisbury
Little Manor Care Centre was rebuilt on the original site of Little Manor care home and reopened in November 2020. The care centre has state-of-the-art facilities which include an integral health spa complete with physiotherapy area and therapy area, activity and social club spaces, french patio doors from the large lounge out onto the patio garden, full CCTV overt recording system which is electable for bedrooms, education facilities, electric hoists in all rooms, all bedrooms are en-suite and there are 24-hour nurses available. There is accommodation for relatives and community support staff. The facilities are also flexible to help support with convalescence, end of life care, rehabilitation and latter stage dementia, utilising the latest technology.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jodie Airey (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (30)

Visiting

  • Visiting is available and can be booked in advance by contacting the head office team.

Parking

  • There is parking available on site near the front entrance.

Little Manor Care Centre Reviews (61)

Total of 61, showing 21-40
9.7

Little Manor Care Centre has a Review Score of 9.7 (9.650) out of 10, based on 57 reviews in the last 2 years. Over all time Little Manor Care Centre has 61 reviews.

Overall Experience

  • 46
  • 12
  • 3
  • 0
  • 0

Date Published

61
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56
5

Review from R B (Respite Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well looked after by all the staff. They are a credit to the company. Nothing has been too much trouble for them. The occupational therapist and physio have been giving me more confidence after my surgery and they have worked hard to me with recuperation.

Reply from Jo McMahon, Service Manager at Little Manor Care Centre

Thank you so much for taking the time to leave such a positive review of your time at Little Manor we are so happy to have supported your recovery and that you are doing so well. We wish you well for the future. I will be sure to let the team know of your review as it is always great for the team to hear!

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Review from R R (Husband of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We thank you for your excellent all round service, as indicated below. Thank you most sincerely.

Reply from Jo McMahon, Service Manager at Little Manor Care Centre

Thank you so much for taking the time to leave such a positive review of your experience and time at Little Manor. We wish you well.

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Review from Keith B (Son of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently spent around 2 months in the care of Little Manor Care Centre and I cannot praise the management and staff highly enough. The facilities 1st class, the food excellent and the happy manor of the staff made it a pleasure for mum in a trying time. Thank you all.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Many thanks for your wonderful review of your experience of Little Manor, we will be sure to let the team know. It is always empowering for the management and team to be recognised for the fabulous work they do day to day.

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Review from A M (Respite Resident) published on 31 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed staying at Little Manor Care Centre. The staff were kind and helpful and the food was excellent. I miss the activities and the large room, especially the 'birds of prey'.
Outstanding.
Thank you so much.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you for your kind review of your experience whilst in Little Manor. I will be sure to let the team know as it is so empowering for them to receive positive feedback.

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Review from J G (Respite Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my stay with you following my full in October 2024. I understand that I didn't come to you until a fortnight after my fall on the 18th of October and it is maybe as well and have no recollection of my being in hospital. I must refer to the meals first as they were absolutely brilliant, just
right for me, in particular the lovely puddings which I did enjoy. Staff at all times were very helpful, even finding the correct programmes on the television and putting me to bed at a reasonable hour. Who says that the health sector is crumbling? I believe in the lady on the television when she says "God bless the NHS", well done.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Many thanks for your fantastic review, it is always so empowering for all at Wessex Care to receive such great feedback about the service provided. I will be sure to let the team know. Thank you once again.

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Review from P E (Respite Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a very pleasant stay and enjoyed going out into the garden for some fresh air and to enjoy my cigarette break. I have been smoking since I was twelve years old. so I am not inclined to stop smoking.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you so much for taking the time to review Wessex Care and the team. We are really glad that you enjoyed your stay and were supported to keep your daily routines. I will be sure to let the team know. Thank you.

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Review from D M (Son of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had three weeks at Little Manor in rehab after breaking her leg. She was then transferred to a nursing home in Somerset. The staff at all levels were caring, professional and friendly. The room was lovely and it was a big step up from her earlier two weeks in hospital. Thank you to all the
staff, well done.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you very much for taking the time to complete such a positive review of your experience of Little Manor. We hope your Mother has settled well in her new home and I will sure to let the team know of your kind words.

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Review from R D (Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent facility, tidy and clean. Attentive staff, although sometimes difficult to understand. Very good at following medical formalities. Food and drink are timely and good. Disappointed there was no gym and that physiotherapy time was very limited (30 minutes per day).

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you very much for taking the time to complete your positive review and constructive feedback. I will be sure to take your comments and feedback forward. Thank you again.

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Review from L W (Daughter of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very well well cared for at Little Manor and her stay has been a happy one.
The staff have been very kind, attentive to Mom's needs and very encouraging of her progress.
Thank you to all involved in her care.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you so much for your positive review of your experience of Wessex Care and the care and support we provide. I will be sure to let the team know.

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Review from Alistair M (Son of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So impressed with the quality of the premises and the attentiveness of the staff. Having transferred from the overstretched hospital following a fall and broken leg, Little Manor was a breath of fresh air.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Many thanks for taking the time to complete your review of Little Manor, I will be sure to let the manager and team know. We always appreciate feedback.

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Review from Christopher P (Respite Resident) assisted by family/friend published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place to stay, very friendly staff.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Many thanks for your great review of Little Manor, it is so appreciated when people take the time to leave feedback.

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Review from Susan C (Daughter of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was well looked after. Very friendly staff and would highly recommend Little Manor.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Many thanks for taking the time to leave such a positive review it is always great to receive such positive feedback.

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Review from J H (Resident) assisted by family/friend published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The friednly, caring, kind staff delivered individually trained support to me following a stay in hospital. The individual room with ensuite bathroom was clean, comfortable and light with the communal areas were welcoming environments aiding recovery.
The therapy team set clear challenging achievable
goals to strengthen my legs enabling me to walk. The rehabilitation offered is person-centred drawing input from the therapist, the resident and family members. The joined-up service approach offered an excellent strategy to aid recovery.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Many thanks for your complimentary review, it is always empowering to receive such positive feedback. I will be sure to give feedback to the team.

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Review from Grace G (Respite Resident) assisted by family/friend published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Little Manor Care Centre could not have been better. I was taken there after a week's stay in hospital. I was very anxious about the move but was soon made to feel at home. The love, care and support helped me so much to get strong and return home. A big thanks to all.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Many thanks for your kind words and positive review. I will be sure to let the team know as it is so important to receive such wonderful feedback for the service and care they all provide. Thank you again.

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Review from Sally O (Daughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The first week was impressive. It seems at times there are not enough trained nurses on duty. It has taken a while and a few concerns to be made, regarding a new medical issue. I feel that anything that appears as a new problem doesn't hit the radar. The issue was highlighted before the GP scheduled
visit and it wasn't brought to their attention.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you for your feedback, please be assured we value all feedback and take on board all constructive comments made. In respect of the nurses we have a full team of nursing staff and a Clinical Head of Care at Little Manor. I will be sure to feedback your concerns raised to the team and ensure that going forward your experience is a positive one as the team work very hard at Little Manor and are dedicated caring individuals in all departments. Thank you again for taking to time to send a review.

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Review from C M (Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with the care staff was very positive. There are some exceptional carers in Little Mannor, who I don't think are recognised for the work that they do. They should receive bonuses for their efforts. They have to put up with a lot of grief from families that is unjust. My biggest issue was
the quality of the food, it was disgusting. I either had to eat ready meals that my husband brought in or takeaways.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you for your review and wonderful words about the nursing and care staff, we value our staff immensely and are so so proud of the service and care they provide day to day. They are exceptional and all the staff in all departments do a wonderful job. In regards to your feedback on the food I am very sorry that you felt that way, it is rare that we have issues reported about the meal service as we use a very reputable provider of the food we serve. I will be sure to share your feedback with the team and we wish you well for the future.

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Review from Melanie N (Daughter of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother appreciated having her own ensuite room after her hectic stay in the hospital. The staff were so kind to her and could not have been more attentive to her needs. It was clear this was a happy place to be as all the staff got on well together. It was lovely to hear them chatting and laughing
together.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Many thanks for your kind words and lovely review of Little Manor. I will be sure to feedback to the team on your positive words.

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Review from Tracy L (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are professional, friendly, caring, nothing seems too much trouble and care and treatment was excellent. Were extremely helpful when Dad was due to be discharged, pointing me in the right direction and getting social care professionals involved so he had the right package to go home to. Very
welcome as I didn't have a clue.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you so much for taking the time to complete a review of your experience at Little Manor. We are so glad that the support you received in reference to your Father helped in so many ways. I will be sure to let the Manager and team know.

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Review from Diana P (Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleased to be transferred to Little Manor Care Home from the hospital as I had heard only good reports about it. I was very impressed by all aspects of the home. Facilities provided were excellent. I was treated with care and respect, and with speed and efficiency to the highest standard.
I have
nothing but praise, with nothing to criticise in any aspect. Staff and manager were very kind, helpful and caring.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you so much for your kind words about your time at Little Manor, the team all work so hard to ensure everyone is treated with the utmost respect and high-level care and support. I will be sure to let them know as it is always so lovely for the team to receive such wonderful feedback.

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Review from Pauline T (Respite Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very comfortable staying at Little Manor Care Home. The staff are very friendly and helpful. The physio staff were all encouraging but firm. I was able to return home with a care home package in place.

Reply from Jo McMahon, Operations Manager at Little Manor Care Centre

Thank you so much for taking the time to complete a review of Little Manor and the time you stayed there. It is always empowering to receive positive feedback, and we hope you continue on your recovery journey well.

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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Little Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Little Manor Care Centre is calculated as follows: ( (484 Excellents x 5) + (117 Goods x 4) + (41 Satisfactorys x 3) + (7 Poors x 2) + (2 Very Poors x 1) ) ÷ 651 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Little Manor Care Centre is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Jodie

Jodie Scott

Job Title: RCM, RMA Operations Director & Registered Care Manager

Joined: 2001

Jodie joined our team in October 2001 as a junior carer. She worked as a welfare coordinator between our homes and the local community, before becoming Deputy Manager at Milford Manor, Manager at Holmwood, and then set up the Community Care Team with the support of Agnes Atras (Head of Care). She later became the company-wide Service Manager until she joined the Board in 2015 as the Operations Director. Today Jodie is the most senior Operations Manager responsible for all day to day operational matters across the company. She is supported in this role by our Service Manager Jo McMahon, Placements & Quality Assurance Manager Janet Hope.

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