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Barchester Snowdrop Place Care Home

Pavilion Road, Hedge End, Southampton, Hampshire SO30 2ZS
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Nothing is ever too much for the staff at Snowdrop and I can’t thank them enough for everythingBethany R(Granddaughter of Resident/Service User)
Barchester Snowdrop Place Care Home, Southampton
From the moment I first entered Snowdrop Place, I was treated with respectC L(Respite Resident/Service User)
Barchester Snowdrop Place Care Home, Southampton
Barchester Snowdrop Place Care Home, Southampton

Snowdrop Place is a beautiful home, designed for those looking for quality residential care along with a dedicated and supportive community for those with cognitive impairment and living with dementia.

Their luxurious facilities combined with highly trained and caring staff ensures that each and every individual is given quality attention. Many of their staff are responsible for instilling values of respect and dignity. Their person-centred approach will be reflected across...  

Care Provided by Barchester Snowdrop Place Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,814N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Snowdrop Place Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Gemma Hicks(Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (68)

Barchester Snowdrop Place Care Home Reviews (63)

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9.9

Barchester Snowdrop Place Care Home has a Review Score of 9.9 (9.855) out of 10, based on 26 reviews in the last 2 years. Over all time Barchester Snowdrop Place Care Home has 63 reviews.

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Review from P B (Son of Resident) published on 24 March 2023 Submitted via Postal Card
Overall Experience

Have always bent over backwards to accommodate my mother who has been difficult all her life, sadly now even worse with dementia. The good news is we always have a laugh with staff no matter how bad the day has been. Thank you all for being so kind to her.

Reply from Janine Glanville, HSA at Barchester Snowdrop Place Care Home

Thank you for your lovely review. Laughing is always the best medicine.

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Review from Heather D (Wife of Resident) published on 23 February 2023 Submitted via Website
Overall Experience
All the staff at Barchester Snowdrops Place Care Home are always very helpful, cheerful and caring. Nothing is ever too much trouble for them and always a smile on their faces.

Barchester Snowdrop is beautifully furnished and very clean.

Reply from Janine Glanville, HSA at Barchester Snowdrop Place Care Home
Thank you Heather for taking the time to write a review.

We take great pride in our care home and all the lovely residents we have.

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Review from G M (Son of Resident) published on 13 February 2023 Submitted via Website
Overall Experience
The staff genuinely care about the residents. The quality of care is excellent and the facilities are just what my mother needs.

Thank You all for your high levels of professionalism and dedication to the residents.

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Review from C L (Respite Resident) published on 30 January 2023 Submitted via Postal Card
Overall Experience

From the moment I first entered Snowdrop Place, I was treated with respect, kindness and consideration. The food was always fresh, well-cooked, tasty and well-presented, one small comment would be not enough green veg broccoli, cabbage etc. I was happy and felt safe for the seven weeks I resided there. I have the greatest respect for all the staff and the work they do.

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Review from R C (Daughter of Resident) published on 29 December 2022 Submitted via Website
Overall Experience

My family and my father had a bad experience regarding previous time spent in another care home so we were all hesitant when having to explore options for my father whilst my mother had an operation. However, we need not have worried from the moment I visited this wonderful care home until the moment we left we, as a family, were treated with the utmost care and respect. We could rest knowing that our father was well cared for and that time was spent with him to ensure that all of his needs were met both physically and emotionally. The staff are all amazing and we could see how they cared and are passionate in their work. The manager met with my mother and me prior to dad coming in and recommend us sending some photos so that they could make a book to help support the transition from home to the setting. We did this and the impact that this had was amazing. We would not hesitate to recommend it and will be back for further support.

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Review from Valerie O (Daughter of Resident) published on 22 December 2022 Submitted via Website
Overall Experience
I have been pleased with the standard of care received by my mum since she's been a resident.
Sure there were a few teething problems to be expected.
Mum is content there and I have comfort in knowing shes warm, fed and looked after

The staff are all very friendly when I go in and often stop for a little chat.

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Review from B K (Respite Resident) published on 10 October 2022 Submitted via Postal Card
Overall Experience
First experience of life in a care home was positive. At all times I felt safe.
The staff were welcoming and friendly. Nothing was too much trouble and although at times they seemed short staffed this did not alter the service provided. The food was varied, imaginative and well presented.

My room was comfortable and spotlessly clean, no one entered without knocking the door. Activities have encouraged me to resume knitting and learning to crochet. You get what you pay for and award is five stars.

Reply from Jessica Wooldridge, HSA at Barchester Snowdrop Place Care Home

Thank you so much for your review and kind words. Our team here at Snowdrop Place continually strive to ensure life for our residents is person-centred, interactive and enjoyable. We do hope to see you again soon.

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Review from M W (Respite Resident) published on 6 September 2022 Submitted via Postal Card
Overall Experience

I stayed at Snowdrop Place for 2 weeks of respite care. My initial impressions were that the home was offering a five-star facility including a five-star menu to match. However, the food offered at mealtimes sometimes failed to match this. Although I was able to choose my room I was not informed that scaffolding was to be erected outside. I was not able to use the sink properly due to a faulty sink plug, not rectified during my stay. The staff who cared for me were very kind, caring and helpful but working under extreme pressure.

Reply from Jessica Wooldridge, HSA at Barchester Snowdrop Place Care Home

Thank you so much for your review, we are pleased to say we have since employed a new head chef to ensure our food and dining experience is far improved. The essential scaffolding works have been completed and our home outside is looking really lovely.

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Review from C K (Daughter of Resident) published on 19 January 2022 Submitted via Postal Card
Overall Experience

Mum came to live here after numerous falls at home. It's been a huge relief to the family to see mum getting the care and support she needs 24hours a day. The level and quality of the services she receives are excellent. We have no complaints and mum enjoys all her meals here. Her laundry is always promptly returned very neatly pressed and put away. Her carers have been lovely. Expensive, but we all have peace of mind.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Thank you very much for taking the time to write this review. We really appreciate your feedback and are so pleased that you are happy with mum's care and most importantly that she is happy too.

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Review from L C (Daughter of Resident) published on 18 January 2022 Submitted via Postal Card
Overall Experience

After my dad had a fall and was hospitalised for a few months, the decision was made to put dad into a care home. We looked at a few homes in the area but once we found Snowdrop we knew it was the one. Snowdrop is always clean and the staff are cheerful and helpful, not only to residents but relatives as well. The staff have improved dads physical and mental health we can relax at home knowing dad is in very good hands. Communication whether by phone or email is great and staff are quick to advise and help.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Thank you so much for taking the time to write this review. We are so glad that you are pleased with the care dad is receiving. We really appreciate your kind comments.

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Review from Susan C (Daughter of Resident) published on 23 December 2021 Submitted via Website
Overall Experience

My Mother spent one week at Snowdrop for respite while my husband and I were on holiday. She had a very good time at the Care Home. The care she had was extremely good. It is like being in a first-class hotel. The staff were always very kind, helpful and attentive. Mum went in fearing care homes but is seriously considering moving to Snowdrop in the New Year. It is absolutely beautiful and the sort of place you could live very happily. My mother was also very impressed with the food.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Thank you so much for taking the time to write this review. We are so pleased mum had a good time with us and we would be delighted for her to return in the New Year if she wishes. Thank you again. Megan.

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Review from Sally B (Daughter-in-law of Resident) published on 3 November 2021 Submitted via Website
Overall Experience
My mum-in-law stayed at Snowdrop Place for about a month after a hospital stay until she was able to return home. The care she received was outstanding. All staff were friendly, caring and attentive; my mum in law has dementia and they were excellent at noticing her distress and agitation and helping to reassure her when needed. They were also helpful in liaising with my mum-in-laws care team at home so that the transition back home was easy.

In addition, the home itself is beautifully decorated, the rooms are lovely, spacious and nicely furnished and the food looks amazing. My mum-in-law had a very comfortable stay I would highly recommend Snowdrop Place.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Thank you so much for taking the time to complete this review. We really appreciate your kind words and most importantly we are so happy that your mum-in-law enjoyed her stay! Thanks again, Take Care.

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Review from Anne M (Respite Resident) published on 20 October 2021 Submitted via Website
Overall Experience

My husband has Alzheimer's and my sons decided that I needed a break. I was worried at first and I wondered how he would react without me. He follows me about constantly and feels reassured when he knows I am there. He arrived unaware that he would be staying there without me (he doesn't remember when he is told things) so I just had to hope that he would settle once I had gone. He was looked after from the very start and I was able to leave feeling relieved although a little apprehensive. I needn't have worried, he was well cared for throughout his stay, he was happy and content and seemed to relish the opportunity to talk to other people. I wouldn't hesitate in recommending Snowdrop Place as a safe and caring place to leave a loved one.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Thank you very much for taking the time to write your review, we really value your opinion. We are really pleased you were happy with your husbands stay and that he enjoyed himself. We hope to see you both again.

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Review from J C (Respite Resident) published on 11 October 2021 Submitted via Postal Card
Overall Experience

Dining room needs to be equipped with fruit spoons for smaller dishes which tip over with dessert spoons. Oil/vinegar containers could be removed as not filled. Laundry bags and used towels should be collected at weekends (Saturday and Sunday.) Reception should be staffed at daylight hours so that visitors are not waiting indefinitely.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Thank you for taking the time to review our home, we appreciate all feedback as it helps us to improve the service we provide. We take all issues raised seriously and your comments regarding the dining room/experience have been passed to and dealt with by our kitchen team. We have also passed your...  

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Review from Helen M (Wife of Resident) published on 29 September 2021 Submitted via Website
Overall Experience

It had become obvious that I could no longer leave my husband at home alone when I go away and needed somewhere for respite care. Snowdrop Care Home was chosen and it was an excellent choice. He wasn't keen on the idea and was quite anxious but as soon as we arrived and he saw his room he was fine. The staff are lovely, nothing is too much trouble, we were made welcome with tea and cake. His medication which at home he tends to forget was given to him regularly night and day. The staff went out of their way to order more of his medication when it ran low. I have booked him in again for respite next month and he will be able to have the same room which is quite important for Parkinson's sufferers. I highly recommend Snowdrop Care Home.

Reply from Megan Best, Home Services Advisor at Barchester Snowdrop Place Care Home

Thank you very much for your kind review, we really appreciate you taking the time to write this and we are really glad your husband enjoyed his stay.

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Review from Steve S (Grandson of Resident) published on 24 August 2021 Submitted via Website
Overall Experience

A relatively stubborn but also anxious grandad was put quickly at ease through the skill and kindness of all the staff at the care home. Nothing had been too much trouble and they have quickly got to understand his routines and quirks so that they can help him feel relaxed and happy. I found them extremely helpful as we searched for a suitable care home to be able to answer all our questions comprehensively and clearly.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home
Dear Steve,

Thank you so much for your kind review. We are so pleased your grandad is settling in well here and that you are happy with the care. We understand that activities have been slightly neglected however we are delighted to say we now have two new members to our Life Enrichment team and...  

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Review from Andrea A (Daughter of Resident) published on 26 July 2021 Submitted via Website
Overall Experience

It was a very difficult and heartbreaking decision for all of us to put Mum into a home, especially as she really didn't want to go. Both Mum and I had perceived ideas about care homes, so it was an extremely difficult time. However, due to the exceptional care from an amazing team at Snowdrop, Mum's quality of life, mobility and wellbeing has improved so much. Her transformation is incredible, and I have my happy, funny beautiful Mum back. She has her hair done, nails and feet are done, enjoys great food and beautiful surroundings, but most of all, some amazing staff with the biggest hearts with her every step of the way.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Thank you, Andrea, for your kind review. We are so pleased that mum is happy here and that you are happy with her care and how well she is doing! We appreciate you taking the time to feedback to us as we really value your input.

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Review from Bethany R (Granddaughter of Resident) published on 19 July 2021 Submitted via Website
Overall Experience

I can’t review Snowdrop highly enough. Making the decision to place a loved one in a care home is always difficult, but the staff at Snowdrop put our minds at ease immediately with their professionalism and empathy. I really believe my Nana is in the best care - the staff are exceptional (they truly care) and the facilities are amazing. I love going to visit my Nana as there is a real community feel at Snowdrop, everyone is so friendly and the home itself is beautiful. My Nana has a lovely room, raves about the food and is always up to different fun and stimulating activities. Nothing is ever too much for the staff at Snowdrop and I can’t thank them enough for everything they do.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Thank you for your review and kind words, Bethany; we really appreciate you taking the time to write this as we value your feedback greatly.

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Review from Alison B (Daughter of Resident) published on 16 July 2021 Submitted via Website
Overall Experience

Mum moved into Snowdrop Place a month ago and has been given 5-star treatment. She has a lovely room on the first floor overlooking the beautiful garden and gets constant care and attention from all the staff. She is out of self-isolation and able to enjoy different areas of the home which has a community and luxury feel. She is clearly enjoying mixing with other residents and enjoys the cafe area downstairs and the hairdressing salon. There are regular activities such as themed bingo, breathing exercises, bottle decorating and board games and last weekend the residents had Pimms and Strawberries and cream for Wimbledon. The staff are amazing. It’s fantastic. I can’t recommend it enough based on our experience so far. Thank you very much Snowdrop Place.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Hi Alison, thank you so much for writing this lovely review. We are pleased to know that you are happy with how mum is being cared for and that mum has settled in well. We appreciate you taking the time to write a review as we really value your feedback.

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Review from Christine G (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card
Overall Experience

Mum has had an amazing time. She was a little unsettled the first day or two, but after that she was fine. The staff were very helpful and reassuring in any worries that she had. This was the first time mum had stayed in care so we were extremely pleased with how mum was looked after.

Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care Home

Thank you for your review, Christine; we really appreciate you taking the time to write this as we value your feedback greatly.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 September 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (63) & Events (5)

News
  • 28 Jul 2026

    A Wonderful Day at Lee-on-the-Solent! Our residents enjoyed a lovely trip to Lee-on-the-Solent, making the most of the beautiful seaside weather. We tucked into a delicious picnic lunch while taking...

  • 22 Jul 2026

    We had a lovely morning at Snowdrop Place with a visit from Trouble, the Miniature Shetland pony. Our residents really enjoyed meeting Trouble, giving him a fuss and spending time...

  • 22 Jul 2026

    Get Barchester Moving - our annual celebration of movement and life enrichment programme within the home. We kicked things off with our Get Barchester Moving Dance Party, where everyone enjoyed...

Upcoming Events

Awards / Recognitions (57)

Meet the Team (13)

Gemma Hicks
Gemma HicksJob Title:Senior General Manager

Hi, my name is Gemma and I am the General Manager here at Snowdrop Place.

I have worked in the healthcare sector since 2015, in both public and independent services. As an experienced General Manager, I qualified as a registered Adult nurse in 2006 from the University of Southampton School of Nursing and Midwifery and then began my nursing career in the social care sector. My love for working with the elderly came like many, from looking after my grandmother in my teenage years.

I am extremely passionate about delivering exceptional, person-centred care to residents and ensuring high standards of support. Residents should have the opportunity to live their lives to the fullest. I enjoy working with residents, their loved ones and the staff team here at Snowdrop Place.

Nicola Stutchbury
Nicola StutchburyJob Title:Deputy ManagerJoined: 2022

Hi, my name is Nicky and I am the Deputy Manager here at Snowdrop Place. I have a lot of experience working in this field, beginning in 2022 when I began as a part-time carer. I am passionate about my role within the home and team and I love interacting with the residents daily. It brings me joy to make a difference in their lives and to give back to the community in any way that I can.

Outside of my work, I have a busy life as a parent of three teenagers. They keep me on my toes and make sure that I am always on the go.

I feel incredibly fortunate to be in my current position at Snowdrop Place. Every day is a new adventure, filled with opportunities to make a difference and to have a positive impact on the lives of others. I wouldn't trade this experience for anything in the world.

Gemma Moss
Gemma MossJob Title:Activities CoordinatorJoined: 2022

I have been working as a Health Care Assistant for the past 10 years. I have worked within the community and in a care home always helping out with Activities when possible. I have always had a passion for working with the elderly and love seeing them smile. I decided I wanted to progress my career within the care sector but in a different job role so I joined the team at Snowdrop Place as an Activities Coordinator. My aim is to give our residents a weekly programme full of activities and events to enjoy.

Carol Collins
Carol CollinsJob Title:Head HousekeeperJoined: 2021
Hi, my name is Carol and I am the Head Housekeeper at Snowdrop Place. I love working in the care industry and supporting our residents daily. I am really passionate about the work I do.

I am married with 3 daughters and I have 4 beautiful grandchildren. Outside of work, I love spending time with my family, we go for walks, bake and play games. We also love to laugh a lot!

Maria Morris
Maria MorrisJob Title:AdministratorJoined: 2021

Hi, my name is Maria Morris and I am part of the Reception Admin team here at Snowdrop Place.

As someone who has recently been promoted to the role of administrator, I am committed to providing the best possible support to both our staff and residents. I am excited to take on this new challenge and eager to learn new skills that will enable me to better serve our community.

As part of my role, I will be available to assist you with any enquiries you may have, whether it be about our services or any other questions you may have. I believe that listening to your feedback and concerns is paramount to my success in this role, and I am committed to providing you with the support you need.

So if you have any questions or simply want to say hello, please don't hesitate to stop by and introduce yourself. I look forward to meeting you!

I have previously worked in Retail Management, Schools and in the Admin Office for a small business.

Outside of work, I love to cook much to the delight of my family and friends, we also enjoy travelling and experiencing different foods, it also gives me a chance to practice my Spanish.

Laura Elgar
Laura ElgarJob Title:Home Services AdvisorJoined: 2024

I'm Laura, a Home Services Advisor at Snowdrop Place. My role includes working alongside the home’s knowledgeable management team to support potential residents and their loved ones when considering care in our wonderful home.

I’m on hand to meet and chat with you, answer all your questions and support you through your decision to seek the perfect home, that offers person-centred care, companionship, well-being and life-enriching experiences whilst enabling the protection of independence and individuality. We really aim to make your journey as easy, stress-free and comfortable as possible as a team.

My career has spanned various sectors, all based around customers, care and people. With a family, I also enjoy making the most of life. I really enjoy the opportunity to be part of our home, where we take pride in offering safe, warm and compassionate care in a luxurious setting where residents really thrive and enjoy their lives.

Brian Harris
Brian HarrisJob Title:Head ChefJoined: 2026

I'm Brian, and really pleased to be part of the Hospitality team and take the role of Head Chef here at Snowdrop Place.

With a wealth of experience and culinary knowledge, I'm looking forward to creating dishes for our residents and their loved ones to enjoy. Hope to see you around our wonderful home.

Liz Barber
Liz BarberJob Title:Admin Assistant/ReceptionistJoined: 2022

Hello, it's a pleasure to introduce myself to you. My name is Liz, and I work as the admin assistant and receptionist at Snowdrop Place - As the first point of contact, I take pride in welcoming you with a big smile, a warm greeting and the offer of a hot drink and slice of delicious cake. I'm always ready to assist you with any queries you might have and guide you throughout your visit to ensure that you have a memorable experience.

Rutendo Jambo
Rutendo JamboJob Title:Senior CarerJoined: 2021

Hi, my name is Rutendo Jambo. I am a BSc (Hons) Health and Social Care graduate. I also attained from Kingston College a Foundation Diploma in Nursing. I have many years of experience working in healthcare. After completing my studies I moved back to my home country Zimbabwe where I worked as a Pyscho-Social Support Worker at an NGO supporting children with cancer. I love my job and delight in working with residents to help them make the most of every day

Liliana Toderasc
Liliana ToderascJob Title:Senior CarerJoined: 2024

Hello, My name is Liliana and I am a Senior Carer here at Snowdrop Place Care Home. I have been working in the care industry for many years and working with Barchester in this beautiful home is a real highlight for me.

Supporting our residents and their loved ones is at the front of all I do on a daily basis and I hope that my input in their care brings them as much joy as it does me.

Joshua Cross
Joshua CrossJob Title:Senior CarerJoined: 2023

Meet Joshua, a compassionate and skilled member of the Snowdrop Place team. With his background in healthcare, Joshua brings a wealth of knowledge and experience to his role. He was thrilled to be given the opportunity to work at Snowdrop Place and is passionate about utilising his skills to make a positive difference in the lives of residents. Joshua is grateful for the chance to take his career to the next level and always leaves work with a smile, knowing he has made a difference in the lives of the lovely residents he helps care for.

Ashley Varocky
Ashley VarockyJob Title:Carer & Dementia ChampionJoined: 2022

Hi, my name is Ashley and I feel extremely proud to be a part of the Snowdrop team.

I started my journey with Barchester Healthcare as a carer through their sponsorship programme. My role included providing compassionate care to patients and ensuring their daily needs were met with utmost care and attention.

As time went by, I was given the opportunity to develop my skills and progress professionally.

I was also given a chance to become a dementia champion. This role is special to me as it allows me to use my knowledge and experience to support patients with dementia and their families. I strive every day to make a positive impact in their lives and help them to live with dignity and respect.

I am grateful for the opportunities that Barchester Healthcare has given me, and I am proud to be a part of the Snowdrop team.

Ester Sanu
Ester SanuJob Title:CarerJoined: 2023

Hello, I am Ester, a dedicated carer at Snowdrop Place. I am passionate about providing compassionate support, I strive to create a positive and nurturing environment for the residents I care for.

I have committed myself to making a difference in people's lives, I bring empathy and kindness to every interaction I have at Snowdrop Place.

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