Barchester Snowdrop Place Care Home

Always a warm and friendly welcome and excellent staff.

Always greeted by a smiling face at reception. My friend tells me she gets on well with everyone. In my experience, while visiting I have felt nothing is too much trouble. It's like a 5* hotel with added care. Well done to all, keep up the good work.

All the staff from carers, housekeeping, kitchen staff and management are all excellent, nothing is too much trouble always have time for a chat with us as a family or my mum who is a resident. They take fantastic care of her and she is really happy at Snowdrops.

Have always bent over backwards to accommodate my mother who has been difficult all her life, sadly now even worse with dementia. The good news is we always have a laugh with staff no matter how bad the day has been. Thank you all for being so kind to her.

Barchester Snowdrop is beautifully furnished and very clean.

Thank You all for your high levels of professionalism and dedication to the residents.

From the moment I first entered Snowdrop Place, I was treated with respect, kindness and consideration. The food was always fresh, well-cooked, tasty and well-presented, one small comment would be not enough green veg broccoli, cabbage etc. I was happy and felt safe for the seven weeks I resided there. I have the greatest respect for all the staff and the work they do.

My family and my father had a bad experience regarding previous time spent in another care home so we were all hesitant when having to explore options for my father whilst my mother had an operation. However, we need not have worried from the moment I visited this wonderful care home until the moment we left we, as a family, were treated with the utmost care and respect. We could rest knowing that our father was well cared for and that time was spent with him to ensure that all of his needs were met both physically and emotionally. The staff are all amazing and we could see how they cared and are passionate in their work. The manager met with my mother and me prior to dad coming in and recommend us sending some photos so that they could make a book to help support the transition from home to the setting. We did this and the impact that this had was amazing. We would not hesitate to recommend it and will be back for further support.

The staff are all very friendly when I go in and often stop for a little chat.

My room was comfortable and spotlessly clean, no one entered without knocking the door. Activities have encouraged me to resume knitting and learning to crochet. You get what you pay for and award is five stars.

I stayed at Snowdrop Place for 2 weeks of respite care. My initial impressions were that the home was offering a five-star facility including a five-star menu to match. However, the food offered at mealtimes sometimes failed to match this. Although I was able to choose my room I was not informed that scaffolding was to be erected outside. I was not able to use the sink properly due to a faulty sink plug, not rectified during my stay. The staff who cared for me were very kind, caring and helpful but working under extreme pressure.

Mum came to live here after numerous falls at home. It's been a huge relief to the family to see mum getting the care and support she needs 24hours a day. The level and quality of the services she receives are excellent. We have no complaints and mum enjoys all her meals here. Her laundry is always promptly returned very neatly pressed and put away. Her carers have been lovely. Expensive, but we all have peace of mind.

After my dad had a fall and was hospitalised for a few months, the decision was made to put dad into a care home. We looked at a few homes in the area but once we found Snowdrop we knew it was the one. Snowdrop is always clean and the staff are cheerful and helpful, not only to residents but relatives as well. The staff have improved dads physical and mental health we can relax at home knowing dad is in very good hands. Communication whether by phone or email is great and staff are quick to advise and help.

My Mother spent one week at Snowdrop for respite while my husband and I were on holiday. She had a very good time at the Care Home. The care she had was extremely good. It is like being in a first-class hotel. The staff were always very kind, helpful and attentive. Mum went in fearing care homes but is seriously considering moving to Snowdrop in the New Year. It is absolutely beautiful and the sort of place you could live very happily. My mother was also very impressed with the food.

In addition, the home itself is beautifully decorated, the rooms are lovely, spacious and nicely furnished and the food looks amazing. My mum-in-law had a very comfortable stay I would highly recommend Snowdrop Place.

My husband has Alzheimer's and my sons decided that I needed a break. I was worried at first and I wondered how he would react without me. He follows me about constantly and feels reassured when he knows I am there. He arrived unaware that he would be staying there without me (he doesn't remember when he is told things) so I just had to hope that he would settle once I had gone. He was looked after from the very start and I was able to leave feeling relieved although a little apprehensive. I needn't have worried, he was well cared for throughout his stay, he was happy and content and seemed to relish the opportunity to talk to other people. I wouldn't hesitate in recommending Snowdrop Place as a safe and caring place to leave a loved one.

Dining room needs to be equipped with fruit spoons for smaller dishes which tip over with dessert spoons. Oil/vinegar containers could be removed as not filled. Laundry bags and used towels should be collected at weekends (Saturday and Sunday.) Reception should be staffed at daylight hours so that visitors are not waiting indefinitely.

It had become obvious that I could no longer leave my husband at home alone when I go away and needed somewhere for respite care. Snowdrop Care Home was chosen and it was an excellent choice. He wasn't keen on the idea and was quite anxious but as soon as we arrived and he saw his room he was fine. The staff are lovely, nothing is too much trouble, we were made welcome with tea and cake. His medication which at home he tends to forget was given to him regularly night and day. The staff went out of their way to order more of his medication when it ran low. I have booked him in again for respite next month and he will be able to have the same room which is quite important for Parkinson's sufferers. I highly recommend Snowdrop Care Home.

A relatively stubborn but also anxious grandad was put quickly at ease through the skill and kindness of all the staff at the care home. Nothing had been too much trouble and they have quickly got to understand his routines and quirks so that they can help him feel relaxed and happy. I found them extremely helpful as we searched for a suitable care home to be able to answer all our questions comprehensively and clearly.

It was a very difficult and heartbreaking decision for all of us to put Mum into a home, especially as she really didn't want to go. Both Mum and I had perceived ideas about care homes, so it was an extremely difficult time. However, due to the exceptional care from an amazing team at Snowdrop, Mum's quality of life, mobility and wellbeing has improved so much. Her transformation is incredible, and I have my happy, funny beautiful Mum back. She has her hair done, nails and feet are done, enjoys great food and beautiful surroundings, but most of all, some amazing staff with the biggest hearts with her every step of the way.