Barchester Snowdrop Place Care Home

Pavilion Road, Hedge End, Southampton SO30 2ZS
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9.9 61 Reviews
  • Barchester Snowdrop Place Care Home, Southampton
Snowdrop Place is a beautiful home, designed for those looking for quality residential care along with a dedicated and supportive community for those with cognitive impairment and living with dementia.

Their luxurious facilities combined with highly trained and caring staff ensures that each and every individual is given quality attention. Many of their staff are responsible for instilling values of respect and dignity. Their person-centred approach will be reflected across all aspects of life within the home including life enriching activities and the day to day enjoyment of social interaction and community living.

The home is nestled within the well established area of Hedge End, welcoming residents from nearby areas as far as Botley, Curdridge, West End and Southampton suburb. There are also great transport links available to family and loved ones. It is amongst the heart of the community with lots going on. There are plentiful opportunities to go further afield and enjoy local parks, waterfront areas including the River Test, River Itchen and Solent and popular places including garden centres and shops.

Care Provided by Barchester Snowdrop Place Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1814

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Snowdrop Place Care Home to find out the exact price for your requirements.

Contact Barchester Snowdrop Place Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Snowdrop Place Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Gemma Hicks (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (68)
  • Single Rooms with Ensuite Wet Room (68)

Barchester Snowdrop Place Care Home Reviews (61)

9.9

Barchester Snowdrop Place Care Home has a Review Score of 9.9 (9.893) out of 10, based on 27 reviews in the last 2 years.
Over all time Barchester Snowdrop Place Care Home has 61 reviews.

Overall Experience
  • 53
  • 5
  • 2
  • 1
  • 0
Date Published
  • 61
  • 7
  • 11
  • 27
  • 34
Reviewer Connection to Barchester Snowdrop Place Care Home
  • 27
  • 8
  • 5
  • 4
  • 4
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Jane W (Daughter of Resident) published on 10 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to thank all of the wonderful staff at Barchester Snowdrop Place Care Home for being so kind, caring, thoughtful and welcoming to our special Mum who has been with you since the opening at the end of April 2021. The rooms are beautifully furnished, comfortable and above all feel ‘like
home’. The facilities are also excellent including the elegant dining room and communal lounges. Mum’s first month with you has been very happy and she has made new friends already. Thank you all so much for treating her with such respect and care. We would highly recommend Snowdrop Place for your loved ones.
Reply from Megan Best, Home services advisor at Barchester Snowdrop Place Care HomeThank you for your review, Jane, and your kind words; we really appreciate you taking the time to write this as we value your feedback greatly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Barchester Snowdrop Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.893 for Barchester Snowdrop Place Care Home is calculated as follows: ( (289 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 318 Ratings = 4.893
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Snowdrop Place Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Sep 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (47)

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Meet the Team (13)

Gemma

Gemma Hicks

Job Title: Senior General Manager

Hi, my name is Gemma and I am the General Manager here at Snowdrop Place.


I have worked in the healthcare sector since 2015, in both public and independent services. As an experienced General Manager, I qualified as a registered Adult nurse in 2006 from the University of Southampton School of Nursing and Midwifery and then began my nursing career in the social care sector. My love for working with the elderly came like many, from looking after my grandmother in my teenage years.


I am extremely passionate about delivering exceptional, person-centred care to residents and ensuring high standards of support. Residents should have the opportunity to live their lives to the fullest. I enjoy working with residents, their loved ones and the staff team here at Snowdrop Place.

Nicola

Nicola Stutchbury

Job Title: Deputy Manager Joined: 2022

Hi, my name is Nicky and I am the Deputy Manager here at Snowdrop Place. I have a lot of experience working in this field, beginning in 2022 when I began as a part-time carer. I am passionate about my role within the home and team and I love interacting with the residents daily. It brings me joy to make a difference in their lives and to give back to the community in any way that I can.


Outside of my work, I have a busy life as a parent of three teenagers. They keep me on my toes and make sure that I am always on the go.


I feel incredibly fortunate to be in my current position at Snowdrop Place. Every day is a new adventure, filled with opportunities to make a difference and to have a positive impact on the lives of others. I wouldn't trade this experience for anything in the world.

Gemma

Gemma Moss

Job Title: Activities Coordinator Joined: 2022

I have been working as a Health Care Assistant for the past 10 years. I have worked within the community and in a care home always helping out with Activities when possible. I have always had a passion for working with the elderly and love seeing them smile. I decided I wanted to progress my career within the care sector but in a different job role so I joined the team at Snowdrop Place as an Activities Coordinator. My aim is to give our residents a weekly programme full of activities and events to enjoy.

Carol

Carol Collins

Job Title: Head Housekeeper Joined: 2021

Hi, my name is Carol and I am the Head Housekeeper at Snowdrop Place. I love working in the care industry and supporting our residents daily. I am really passionate about the work I do.
I am married with 3 daughters and I have 4 beautiful grandchildren. Outside of work, I love spending time with my family, we go for walks, bake and play games. We also love to laugh a lot!

Maria

Maria Morris

Job Title: Administrator Joined: 2021

Hi, my name is Maria Morris and I am part of the Reception Admin team here at Snowdrop Place.


As someone who has recently been promoted to the role of administrator, I am committed to providing the best possible support to both our staff and residents. I am excited to take on this new challenge and eager to learn new skills that will enable me to better serve our community.


As part of my role, I will be available to assist you with any enquiries you may have, whether it be about our services or any other questions you may have. I believe that listening to your feedback and concerns is paramount to my success in this role, and I am committed to providing you with the support you need.


So if you have any questions or simply want to say hello, please don't hesitate to stop by and introduce yourself. I look forward to meeting you!


I have previously worked in Retail Management, Schools and in the Admin Office for a small business.


Outside of work, I love to cook much to the delight of my family and friends, we also enjoy travelling and experiencing different foods, it also gives me a chance to practice my Spanish.

Laura

Laura Elgar

Job Title: Home Services Advisor Joined: 2024

I'm Laura, a Home Services Advisor at Snowdrop Place. My role includes working alongside the home’s knowledgeable management team to support potential residents and their loved ones when considering care in our wonderful home.


I’m on hand to meet and chat with you, answer all your questions and support you through your decision to seek the perfect home, that offers person-centred care, companionship, well-being and life-enriching experiences whilst enabling the protection of independence and individuality. We really aim to make your journey as easy, stress-free and comfortable as possible as a team.


My career has spanned various sectors, all based around customers, care and people. With a family, I also enjoy making the most of life. I really enjoy the opportunity to be part of our home, where we take pride in offering safe, warm and compassionate care in a luxurious setting where residents really thrive and enjoy their lives.

Brian

Brian Harris

Job Title: Head Chef Joined: 2026

I'm Brian, and really pleased to be part of the Hospitality team and take the role of Head Chef here at Snowdrop Place.


With a wealth of experience and culinary knowledge, I'm looking forward to creating dishes for our residents and their loved ones to enjoy. Hope to see you around our wonderful home.

Liz

Liz Barber

Job Title: Admin Assistant/Receptionist Joined: 2022

Hello, it's a pleasure to introduce myself to you. My name is Liz, and I work as the admin assistant and receptionist at Snowdrop Place - As the first point of contact, I take pride in welcoming you with a big smile, a warm greeting and the offer of a hot drink and slice of delicious cake. I'm always ready to assist you with any queries you might have and guide you throughout your visit to ensure that you have a memorable experience.

Rutendo

Rutendo Jambo

Job Title: Senior Carer Joined: 2021

Hi, my name is Rutendo Jambo. I am a BSc (Hons) Health and Social Care graduate. I also attained from Kingston College a Foundation Diploma in Nursing. I have many years of experience working in healthcare. After completing my studies I moved back to my home country Zimbabwe where I worked as a Pyscho-Social Support Worker at an NGO supporting children with cancer. I love my job and delight in working with residents to help them make the most of every day

Liliana

Liliana Toderasc

Job Title: Senior Carer Joined: 2024

Hello, My name is Liliana and I am a Senior Carer here at Snowdrop Place Care Home. I have been working in the care industry for many years and working with Barchester in this beautiful home is a real highlight for me.


Supporting our residents and their loved ones is at the front of all I do on a daily basis and I hope that my input in their care brings them as much joy as it does me.

Joshua

Joshua Cross

Job Title: Senior Carer Joined: 2023

Meet Joshua, a compassionate and skilled member of the Snowdrop Place team. With his background in healthcare, Joshua brings a wealth of knowledge and experience to his role. He was thrilled to be given the opportunity to work at Snowdrop Place and is passionate about utilising his skills to make a positive difference in the lives of residents. Joshua is grateful for the chance to take his career to the next level and always leaves work with a smile, knowing he has made a difference in the lives of the lovely residents he helps care for.

Ashley

Ashley Varocky

Job Title: Carer & Dementia Champion Joined: 2022

Hi, my name is Ashley and  I feel extremely proud to be a part of the Snowdrop team.


I started my journey with Barchester Healthcare as a carer through their sponsorship programme. My role included providing compassionate care to patients and ensuring their daily needs were met with utmost care and attention.


As time went by, I was given the opportunity to develop my skills and progress professionally.


I was also given a chance to become a dementia champion. This role is special to me as it allows me to use my knowledge and experience to support patients with dementia and their families. I strive every day to make a positive impact in their lives and help them to live with dignity and respect.


I am grateful for the opportunities that Barchester Healthcare has given me, and I am proud to be a part of the Snowdrop team.

Ester

Ester Sanu

Job Title: Carer Joined: 2023

Hello, I am Ester, a dedicated carer at Snowdrop Place. I am passionate about providing compassionate support, I strive to create a positive and nurturing environment for the residents I care for.


I have committed myself to making a difference in people's lives, I bring empathy and kindness to every interaction I have at Snowdrop Place.

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