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Royal Windsor Care Home

199 Harlaxton Road, Grantham, Lincolnshire NG31 7AG
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Royal Windsor Care Home, Grantham
Royal Windsor Care Home, Grantham
Royal Windsor Care Home, Grantham

Royal Windsor is a 5 star warm, welcoming and inviting residence providing all the luxury and comforts of home. You can be sure that the very highest standards of health care is always on hand, often discreetly in the background. Care needs are pre-assessed in advance to ascertain individuals health care needs and abilities so that each person’s care is individually tailored.

Residents can enjoy the vibrant atmosphere and take part...  

Care Provided by Royal Windsor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Our fees are based on a detailed assessment of individual needs, care requirements, and level of support. To discuss how we can help, please feel free to get in touch with us.

Our weekly fees do not include hairdressing or chiropody visits.

Contact Royal Windsor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kelly Barton(Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (68)
  • Single Rooms with ensuite Wet Room (68)

Parking

  • On-Site Parking

Royal Windsor Care Home Reviews (51)

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9.8

Royal Windsor Care Home has a Review Score of 9.8 (9.760) out of 10, based on 14 reviews in the last 2 years. Over all time Royal Windsor Care Home has 51 reviews.

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Showing 51 reviews matching selected criteria
Review from Peter H (Friend of Resident) published on 16 May 2022 Submitted via Website
Overall Experience

The Royal Windsor looks like a 5 star hotel and delivered and exception service to my friend whilst on respite care. I noted that nothing was too much trouble and the carers were very personal yet professional in there approach. My friend can't wait to stay again and if they could afford it stay permanent.

Reply from Robyn McQuade, Business Administrator at Royal Windsor Care Home

Thank you for your kind comment Peter. We have loved welcoming you to visit your friend in our stunning home and do hope they and you return to visit in the near future.

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Review from Angela M (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card
Overall Experience

My mother arrived from hospital in a very poorly state. After three weeks of very attentive and kind care she has made a remarkable recovery. Well enough to celebrate her 100th birthday on the 19th April. The chef and staff went the extra mile to create a wonderful tea party and arranged special visitors. Thank you to all of you.

Reply from Robyn McQuade, Business Administrator at Royal Windsor Care Home

Thank you we are ever so pleased we have been meeting your expectations. We have loved welcoming you all into our ever-growing Royal Windsor family. The party was our absolute pleasure.

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Review from Emily W (Granddaughter of Resident) published on 9 May 2022 Submitted via Postal Card
Overall Experience

The staff have been absolutely fantastic. An absolute pleasure to be here and I'm so happy my granny is here with amazing support.

Reply from Robyn Mcquade, Business Administrator at Royal Windsor Care Home
Thank you we are ever so pleased we have been meeting your expectations.

We have loved welcoming your granny into our ever-growing Royal Windsor family.

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Review from Martin C (Son of Resident) published on 9 May 2022 Submitted via Postal Card
Overall Experience

Royal Windsor has provided excellent service and kindness to my mother since her arrival following a hip operation five weeks ago. Today 19th April the Royal Windsor has provided a wonderful 100th Birthday celebration for mother including catering, cake and special greetings.

Reply from Robyn McQuade, Business Administrator at Royal Windsor Care Home
Thank you we are ever so pleased. The party was our absolute pleasure.

We have loved welcoming mother and all your family into our ever-growing Royal Windsor family.

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Review from R H (Son of Resident) published on 5 May 2022 Submitted via Postal Card
Overall Experience

Fantastic home. Amazing staff who genuinely care for residents. Would highly recommend this home.

Reply from Robyn McQuade, Business Administrator at Royal Windsor Care Home

Thank you, it has been our pleasure welcoming you all to our Royal Windsor family.

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Review from Neil C (Son of Resident) published on 5 May 2022 Submitted via Postal Card
Overall Experience

The care home is an amazing place, spacious and well decorated giving a feeling of home. Staff are very attentive, understanding, helpful and keen to ensure residents feel comfortable and relaxed. We have just had a 100th birthday event in the home and nothing was too much trouble for the staff to make the event special.

Reply from Robyn McQuade, Business Administrator at Royal Windsor Care Home

Thank you, Neil, it was our absolute pleasure to host such a lovely celebration for such a lovely remarkable lady. We have enjoyed welcoming you all to our Royal Windsor family.

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Review from Carl H (Son of Resident) published on 22 April 2022 Submitted via Website
Overall Experience
My mum stayed for a 5 week period with a view to staying permanently. The home is very well presented in terms of layout and interior design. However, in regards to the standard of care, this is poor.
The culture within any business is set by the manager and in this case, the manager is not ‘care-focused' but ‘business-focused'.
The home is run understaffed and there are no meaningful activities organised for the residents.
The pre-assessment for my mother that was undertaken by the manager was completely inadequate and did not assess any of her needs. There was no tailored care plan put in place for her, something that is surely essential.
I would advise that you look beyond the fancy interior design and interrogate what is happening here in terms of real care which in my opinion, is substandard.

There are far better options that address both the standard of interior and the actual care, for people looking for premium well thought out care for their loved ones in the Grantham area.

Reply from Robyn McQuade, Business Administrator at Royal Windsor Care Home
We are really sorry and saddened when we are unable to meet the needs of the resident and in this case, resulted in alternative accommodation needing to be sourced.

The Royal Windsor is a family run business, placing our residents in the centre of everything we do. The assessment process prior to...  

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Review from Fiona I (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card
Overall Experience

Urgent respite admission was needed in absence of a transition bed. From the first enquiry to the creation of a care plan and daily care, I have been very impressed, relieved and delighted with the improvement in my father - mentally and physically.

Reply from Robyn McQuade, Business Administrator at Royal Windsor Care Home

Thank you for your review Fiona, it has been our pleasure welcoming Dad into our ever-growing Royal Windsor family.

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Review from M G (Resident / Service User) published on 19 April 2022 Submitted via Postal Card
Overall Experience

Excellent place to look after me 24 hours a day. Totally look after my well being 24 hours every day.

Reply from Robyn McQuade, Business Administrator at Royal Windsor Care Home

We are extremely grateful for your review of your stay here at Royal Windsor. You are now and will forever be most welcome here at Royal Windsor. We have loved welcoming you to our ever growing family.

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Review from Stephen S (Son of Resident) published on 22 February 2022 Submitted via Website
Overall Experience
My mother moved into The Royal Windsor, in Grantham Lincs, on Sunday 5th December 2021. My mother has had Alzheimer's since June 2014, and had been in assisted living, but needed more care. My brother and myself had a look around and were greeted by Robyn, who was very helpful, and we were able to pick mum’s room, which was the same number flat she was living in.
From mum moving in, in December to February 14th, mum is eating more often, and is always encouraged to join in, and has many tales to tell, and is loved by everyone.

All the staff are so kind and caring, and it shows in how mum is looking now.

Reply from Robyn Mcquade, Business Administrator at Royal Windsor Care Home

We thank you for your very kind comments. Mum has settled in so well and is a big part of the home. We have loved welcoming your family into our Crown Care Family.

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Review from Julia M (Daughter of Resident) published on 4 February 2022 Submitted via Postal Card
Overall Experience

Very clean and beautifully decorated. Staff friendly and helpful. Care excellent. Staff keep in contact with us regularly. My father seems happy and content.

Reply from Robyn McQuade, Business Administrator at Royal Windsor Care Home
Thank you, Julia, we are ever so pleased we have been meeting your expectations.

We have loved welcoming you into our ever-growing Crown Care family.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (6)

  • 31 Jan 2025Recipient: Royal Windsor Care Home
  • 28 Feb 2023Recipient: Crown Care
  • 30 Jun 2022Recipient: Crown Care

Accreditations

There are no accreditations posted yet for Royal Windsor Care Home.

Meet the Team (4)

Kerrie Page
Kerrie PageJob Title:Unit ManagerJoined: 2021

Hi, my name is Kerrie, I am one of the Unit Managers here at Royal Windsor Grantham. My main role is to ensure that safe, person-centred care is delivered to a high standard to each one of our residents within our care. I look forward to welcoming you into our stunning 5-star home

Susan Hanson
Susan HansonJob Title:Activities Co-OrdinatorJoined: 2022

Hi, my name is Susan, I am the Activities Co-Ordinator here at Royal Windsor Grantham. I bring with me a wealth of knowledge and experience within the care sector.

My main role here is to fulfil and enrich the lives of each resident by getting to know them individually and conducting a wide range of activities from interactive games/quizzes to individual pamper sessions and event organisation.

Lorraine Hassall
Lorraine HassallJob Title:HousekeeperJoined: 2021

H, my name is Lorraine, I am the Housekeeper here at Royal Windsor Grantham. I have over 12 years of experience in the domestic side of care homes. My team and I go above and beyond the usual housekeeping duties to ensure that our home is kept to an extremely high standard at all times here at the Royal Windsor.

Tony Jackson
Tony JacksonJob Title:Maintenance ManagerJoined: 2021

Hi, my name is Tony, I am the Maintenance Manager here at Royal Windsor Grantham. I have worked in care homes for many years and I can say this one is the likeness of a 5-star hotel and it is my job to keep it that way. To ensure all Health and Safety checks are done. I also like to help the residents personalise their rooms to ensure they are comfortable. I like to keep on top of my maintenance checks to ensure the home is running at its best.

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