Royal Windsor

199 Harlaxton Road, Grantham NG31 7AG
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Top 20 carehome certificate
9.9 47 Reviews
  • Royal Windsor, Grantham
Royal Windsor is a 5 star warm, welcoming and inviting residence providing all the luxury and comforts of home. You can be sure that the very highest standards of health care is always on hand, often discreetly in the background. Care needs are pre-assessed in advance to ascertain individuals health care needs and abilities so that each person’s care is individually tailored.

Residents can enjoy the vibrant atmosphere and take part in all the daily lifestyle activity choices available, to ensure all will get the very most out of every day. At night, residents are able to retire to the warmth and comfort of the beautiful bedroom suites; secure that the trained and experienced care team will have discreetly planned for night care needs to be attended, in the complete privacy of their own room.

Royal Windsor is located in the former grounds of the Magistrate’s Court in Grantham, Lincolnshire. The home is close to local transport links and just half a mile from Grantham High Street with 68 spacious bedrooms all with en suite wet rooms.

Royal Windsor has two floors of accommodation.

Newton Suite
Situated on the ground floor, Newton Suite has been designed for individuals wishing to make a lifestyle choice. Providing a variety of rooms to maintain as much independence for as long as possible, while offering an opportunity for people to live safely and independently enjoying like-minded company, secure in the knowledge that there is 24 hour care and support on hand if needed.

Belvoir Suite
This floor has well equipped facilities to accommodate all residents as well as people with high levels of health and personal care needs. The memory impairment facility provides accommodation that has been tastefully and sympathetically designed to offer a safe, secure and stimulating environment for people who may have varying degrees of memory impairment.
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Care Provided by Royal Windsor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees What's included?

Our fees are based on a detailed assessment of individual needs, care requirements, and level of support. To discuss how we can help, please feel free to get in touch with us.


Our weekly fees do not include hairdressing or chiropody visits.

Contact Royal Windsor to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Royal Windsor to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Kelly Barton (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (68)

Parking

  • On-Site Parking

Royal Windsor Reviews (47)

9.9

Royal Windsor has a Review Score of 9.9 (9.853) out of 10, based on 13 reviews in the last 2 years.
Over all time Royal Windsor has 47 reviews.

Overall Experience
  • 43
  • 3
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Date Published
  • 47
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Reviewer Connection to Royal Windsor
  • 21
  • 6
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  • 3
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  • 2
  • 1
  • 1
  • 1
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Total of 47, showing 41-47
Review from R H (Son of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic home. Amazing staff who genuinely care for residents. Would highly recommend this home.
Reply from Robyn McQuade, Business Administrator at Royal Windsor
Thank you, it has been our pleasure welcoming you all to our Royal Windsor family.
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Review from Neil C (Son of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is an amazing place, spacious and well decorated giving a feeling of home. Staff are very attentive, understanding, helpful and keen to ensure residents feel comfortable and relaxed. We have just had a 100th birthday event in the home and nothing was too much trouble for the staff to make
the event special.
Reply from Robyn McQuade, Business Administrator at Royal Windsor
Thank you, Neil, it was our absolute pleasure to host such a lovely celebration for such a lovely remarkable lady. We have enjoyed welcoming you all to our Royal Windsor family.
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Review from Carl H (Son of Resident) published on 22 April 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mum stayed for a 5 week period with a view to staying permanently. The home is very well presented in terms of layout and interior design. However, in regards to the standard of care, this is poor.
The culture within any business is set by the manager and in this case, the manager is not ‘care-focused'
but ‘business-focused'.
The home is run understaffed and there are no meaningful activities organised for the residents.
The pre-assessment for my mother that was undertaken by the manager was completely inadequate and did not assess any of her needs. There was no tailored care plan put in place for her, something that is surely essential.
I would advise that you look beyond the fancy interior design and interrogate what is happening here in terms of real care which in my opinion, is substandard.
There are far better options that address both the standard of interior and the actual care, for people looking for premium well thought out care for their loved ones in the Grantham area.
Reply from Robyn McQuade, Business Administrator at Royal Windsor
We are really sorry and saddened when we are unable to meet the needs of the resident and in this case, resulted in alternative accommodation needing to be sourced.
The Royal Windsor is a family run…read more
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Review from Fiona I (Daughter of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Urgent respite admission was needed in absence of a transition bed. From the first enquiry to the creation of a care plan and daily care, I have been very impressed, relieved and delighted with the improvement in my father - mentally and physically.
Reply from Robyn McQuade, Business Administrator at Royal Windsor
Thank you for your review Fiona, it has been our pleasure welcoming Dad into our ever-growing Royal Windsor family.
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Review from M G (Resident) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent place to look after me 24 hours a day. Totally look after my well being 24 hours every day.
Reply from Robyn McQuade, Business Administrator at Royal Windsor
We are extremely grateful for your review of your stay here at Royal Windsor. You are now and will forever be most welcome here at Royal Windsor. We have loved welcoming you to our ever growing…read more
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Review from Stephen S (Son of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into The Royal Windsor, in Grantham Lincs, on Sunday 5th December 2021. My mother has had Alzheimer's since June 2014, and had been in assisted living, but needed more care. My brother and myself had a look around and were greeted by Robyn, who was very helpful, and we were able to pick
mum’s room, which was the same number flat she was living in.
From mum moving in, in December to February 14th, mum is eating more often, and is always encouraged to join in, and has many tales to tell, and is loved by everyone.
All the staff are so kind and caring, and it shows in how mum is looking now.
Reply from Robyn Mcquade, Business Administrator at Royal Windsor
We thank you for your very kind comments. Mum has settled in so well and is a big part of the home. We have loved welcoming your family into our Crown Care Family.
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Review from Julia M (Daughter of Resident) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and beautifully decorated. Staff friendly and helpful. Care excellent. Staff keep in contact with us regularly. My father seems happy and content.
Reply from Robyn McQuade, Business Administrator at Royal Windsor
Thank you, Julia, we are ever so pleased we have been meeting your expectations.
We have loved welcoming you into our ever-growing Crown Care family.
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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Royal Windsor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.897 for Royal Windsor is calculated as follows: ( (141 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.897
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.956 Points relating to the number of positive Reviews for Royal Windsor is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6. 13 Positive Reviews ÷ 13.6 = 0.956
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (4)

Kerrie

Kerrie Page

Job Title: Unit Manager Joined: 2021

Hi, my name is Kerrie, I am one of the Unit Managers here at Royal Windsor Grantham. My main role is to ensure that safe, person-centred care is delivered to a high standard to each one of our residents within our care. I look forward to welcoming you into our stunning 5-star home

Susan

Susan Hanson

Job Title: Activities Co-Ordinator Joined: 2022

Hi, my name is Susan, I am the Activities Co-Ordinator here at Royal Windsor Grantham. I bring with me a wealth of knowledge and experience within the care sector.


My main role here is to fulfil and enrich the lives of each resident by getting to know them individually and conducting a wide range of activities from interactive games/quizzes to individual pamper sessions and event organisation.

Lorraine

Lorraine Hassall

Job Title: Housekeeper Joined: 2021

H, my name is Lorraine, I am the Housekeeper here at Royal Windsor Grantham. I have over 12 years of experience in the domestic side of care homes. My team and I go above and beyond the usual housekeeping duties to ensure that our home is kept to an extremely high standard at all times here at the Royal Windsor.

Tony

Tony Jackson

Job Title: Maintenance Manager Joined: 2021

Hi, my name is Tony, I am the Maintenance Manager here at Royal Windsor Grantham. I have worked in care homes for many years and I can say this one is the likeness of a 5-star hotel and it is my job to keep it that way. To ensure all Health and Safety checks are done. I also like to help the residents personalise their rooms to ensure they are comfortable. I like to keep on top of my maintenance checks to ensure the home is running at its best.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Royal Windsor to verify any information. View our terms and conditions. Royal Windsor has an Enhanced Service - more info.