Elstow Manor Care Home

(I would be happy to discuss ways of improving further.)

Elstow Manor cared for my mother-in-law for the last month of her life, and hers and our experience was exceptional. As soon as we met Ramona and Nancy, we knew this was the best place for her, and it was. I had recommendations from friends who had had family members there, and seeing they had been awarded "outstanding" for care was the decider. We and she found everything outstanding, her room, her care, the food and most importantly, the wonderful staff. A truly outstanding home from home. Thank you.

My mother in law is treated with respect and maintains her dignity. She is encouraged to socialise and has numerous daily activities offered to her. The main thing is she always says how happy she is in Elstow Manor which is very important to her family.

My Father was discharged from hospital to Elstow Manor Care Home 4 weeks ago. The Relations Manager was efficient, which make the move into the home seamless. She was also very sympathetic as my Dad wife had just passed away. In that time Dad has been in Elstow Manor, the care he has received has been superb. He is now eating more, and very slowly gaining strength. The staff are always willing to help and are approachable when Dad needs something - for example drinks or food. The environment of the home is lovely and has a very calm feel to it.

Keep up the good work!

My mother was discharged from hospital at short notice but was unable to return home immediately. We needed some residential respite urgently. Val and the Team at Elstow were amazing, within 24 hours they had visited and assessed mum in hospital and arranged for her transfer to the home. Quite an amazing task for which we will forever be grateful. The Home is quite stunning with all the staff doing everything possible to make the stay as comfortable as is possible. At all times I felt my mum was safe and very well looked after.

My mother, who has dementia, was admitted for 6 weeks respite care after being discharged from hospital following a fall. From the start, the Customer Relations Manager was amazing ensuring her move was quick and easy and kept me informed throughout.

The whole team at Elstow are incredibly welcoming and really seem to care. They looked after my mother with gentleness and affection. Throughout her stay I felt that she was safe and comfortable and she did too.

I was well looked after. The staff were all friendly and caring. Food was good.

I was impressed on my visit that the home had displayed notices on the doors that for the day it was a nut free zone. I was having lunch there and my son has a peanut allergy. I found the staff friendly and helpful. Everywhere was clean and tidy, and my family seemed well cared for.

Ia m sure she will be back.

My mum always looked well cared for and commented how well she was looked after and how much she enjoyed her meals especially sitting with other residents. The towels and food on arrival was a really personal touch.

My Late Father-in-Law was one of the first residents at Elstow Manor and when my Sister-in-Law became unable to care for herself Elstow Manor was the natural choice knowing what incredible care Dad received.

Sadly my Mother-in-Law also recently became in need of a care Home so Elstow Manor was again the only choice.

The staff take the time to get to know not just the residents but the families too, getting to know the little things about residents that matter the most to make them feel valued for who they are.

So many other homes would benefit greatly by visiting Elstow Manor and learning just how to maintain the dignity and persona of residents. Nothing is either a problem or too much trouble.

My heartfelt thanks to all the staff at Elstow Manor.

What a fabulous first week in residential care for my friend! From sadness and an inability to cope with her surroundings, she is now happy, smiling, laughing and relaxing in safe, beautiful surroundings supported by caring and committed staff. It is heartwarming to observe the confidence that the residents have to join in the many and varied events. Congratulations to the staff for providing such a welcoming environment where residents and visitors are treated with kindness, respect and dignity. Thank you.

Lovely and welcoming residential facility. Good to know our loved one is safe and well cared for.

A lovely care home, amazing staff, friendly atmosphere and great facilities. It gives me great peace of mind that my loved one is being well looked after.

During early spring I have experienced extreme breathlessness and vertigo. During that time I have received the highest quality care and supervision. The fact that I am now recovering well is due almost entirely to the staff.

A modern well managed care home where you can leave your loved one reassured they will be safe and well cared for. All staff are pleasant, friendly and conscientious.

My father only ,oved in, mid April and we find the home on a different level to his previous home. All the staff interact with him and are all friendly, the entertainment is daily and trips arranged. My father enjoys the food. His bedroom is lovely and along with the ensuite kept very clean. The home and grounds and excellent.

Dad has been at Elstow Manor since December 2022. He has advanced dementia but has remained cheery and hasn't lost his sense of humour. All the staff have always been lovely with him.There have been occasions when we have had to sort various things out with them, but they have always been respectful, and I have to say more recently everything has improved enormously at Elstow Manor. Dad recently moved up to the newly formed Dementia Unit and we has family are really impressed with it. More activities more time spent with the resident great communication with us re dads care. Everyone is doing wonderful job. Dad enjoys himself immensely.

We made the right choice in selecting Elstow Manor for her last few years, and I will always be thankful for the love, care, comfort and attention she received from everyone there.