Elstow Manor Care Home

Bedford Road, Wixams, Bedford MK42 6FZ
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9.8 71 Reviews
  • Elstow Manor Care Home, Bedford
Elstow Manor is a stunning, state-of-the-art care home offering the highest standards of care and support in spectacular surroundings.

Part of the Hamberley Care Homes group, Elstow Manor features:

- Spacious en-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living

- A wellbeing and beauty salon, that includes hairdressing and a nail bar for manicures, pedicures and hand massages

- A bar and an elegant café to enjoy a cappuccino with family and friends, and bright living spaces for socialising across all floors

- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style

- A dedicated suite to enjoy private dining with visiting family and friends

Elstow Manor offers luxurious living coupled with a new and innovative approach to truly personalised care. Within the home, you will find the Homemakers of Hamberley. The Homemakers not only provide the highest quality of care but they focus on the tiny details that make each day special for every resident.

Happiness and harmony are at the heart of home life and that is why Elstow Manor has a designated wellbeing and lifestyle coach to ensure that they create a nurturing and stimulating environment for everyone, residents and staff alike.

This personalised approach to care means that the care home can cater for all their residents’ unique wellbeing needs, providing as little or as much support as you require.

Whatever you need to live the life you want, you'll find it at Elstow Manor – book your tour today.
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Care Provided by Elstow Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400

These prices are only a guideline, please contact Elstow Manor Care Home to find out the exact price for your requirements.

Contact Elstow Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Elstow Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ramona Stanciu (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Elstow Manor Care Home Reviews (71)

9.8

Elstow Manor Care Home has a Review Score of 9.8 (9.789) out of 10, based on 40 reviews in the last 2 years.
Over all time Elstow Manor Care Home has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Elstow Manor Care Home
  • 30
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Total of 71, showing 21-40
Review from M H (Son of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every effort is made by all the team to make the stay as pleasant, friendly and welcoming as possible. The facilities and activities are well-planned and excellent. The home is spotlessly clean throughout, and the choice of food and quality is first class. So pleasing to see residents comfortable and
content.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you for your compliments on all aspects of the home. We are proud to receive such positivity, and this will be passed on to all the team with our thanks.
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Review from L W (Niece of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a welcoming visit when I visit my uncle. Reception is a joy, lovely team who are so friendly. My uncle speaks highly of the team of carers and we have found everything dealt with properly and efficiently in a caring way when necessary. Facilities are excellent throughout from the cinema to the
restaurant.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you for leaving such a kind review. We value all feedback from our relatives and appreciate your kind words. We will pass this on to the team. Thanks.
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Review from D Q (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is an attractive welcoming home.The staff are delightful and (mostly) hard working. The food seems good and the entertainment programme is varied and interesting. Accommodation is pleasant and rooms are spacious. I would like to see them cleaned more regularly as dad's room often has an unpleasant
odour. Fortunately dad isn't aware of this and is very happy about Elstow Manor.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you for your review we are very pleased that you are happy with the care and facilities here at Elstow Manor and are happy Dad is happy here and has settled very well. All comments received are welcomed and bought to the attention of the whole team here and we always strive to perfect.
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Review from G M (Son of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is safe and well looked after despite her challenging behaviour. The staff work hard to engage her in activities and provide her needs. Everyone is always very welcoming when we visit and mum is generally happy and less anxious than she used to be.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you for your valuable feedback and are pleased that see how hard our staff work and engage with your mum. The team will appreciate your kindness.
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Review from N M (Daughter of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has advanced dementia and can be very stubborn. The staff at Elstow Manor have managed to get mum involved with activities and manage her personal care as well as they can without creating unnecessary stress for mum. We always feel very welcome at the home when visiting, and someone is always
on hand to help or discuss any issues.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeWe thank you for your review and are pleased to hear your positivity about the care we provide to our dementia community. Our staff all receive ongoing training and the understanding of dementia is just one that we embrace. We look forward to welcoming you on your next visit.
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Review from Ginny E (Daughter of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Elstow Manor looked after my mum very well, with their help, love and support. We always felt very welcome and part of the Elstow Manor family when visiting mum, thank you to you all.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you for taking the time to leave such a kind review. Mum was a huge part of our home for a long while and was loved by everyone here, residents and staff alike. We appreciate and welcome your kind words and I will pass this on to the team.
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Review from P T (Son of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well run clean care home with friendly caring and attentive staff. Excellent facilities with lots of activities and outings are offered to the residents which are really appreciated.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you for taking the time to review our home. We are delighted to hear how happy you are with the facilities. We pride ourselves on delivering the very best care and support and will share your comments with the team.
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Review from Rebecca S (Great-Niece of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had to jump on a leave a review of Elstow Manor Care Home. My great uncle has been at the manor for a almost 2 years now and he has been so happy since coming. He's never been a sociable person but he's really come out of his shell since being at The Manor, I look forward to my Fridays when I come
to visit him. The staff are all super friendly and I almost feel like part of the 'family' so lovely. There's always something interesting to do, even my uncle you doesn't feel like doing it and it's difficult not to get swept up in the excitement as big events approach like the summer fete and Christmas party. I often wish I could have a room here myself!
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you for leaving such a lovely review for Elstow Manor. We are grateful that you can see how your great uncle has become comfortable and part of the Elstow Family and that with encouragement from our team members, he now engages in the activities we organise for our residents and wider community. Each and every resident has a choice to decide how much or how little they engage with other residents in the home and we understand that happy residents make a happy home. We look forward to seeing you every week too!
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Review from K F (Niece of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has never been so well or lived such a full life for many years. The team at Elstow are amazing people - dedicated, compassionate and professional. We are so happy my uncle managed to secure a place here.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you for your kind review of Elstow Manor and your understanding of the continuous care and compassion given not only to your uncle but to all our residents. Despite the trepidation families feel when placing a loved one into our care home, your uncle's happiness is a testament to the benefits of care home life with an abundance of interaction/activities/day trips/great food and comfortable room settings. Even more so for yourself living so far away, we are happy that you are contented with your uncle's care and safety. Additionally, he gives us joy with his expert guitar playing and taking every opportunity to play for the other residents here.
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Review from Colin H (Son of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring home. Excellent staff, attentive and professional. Facilities are excellent, clean and very residents friendly. There appears to be a wide range of activities. My father has been very happy here and well cared for.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you for taking the time to leave a review. Your dad is a lovely, kind gentleman who has been with us for a long while now and we especially enjoy when he joins in with the entertainment in our spacious bistro area or when he is accompanied on walks round our landscaped garden. You are welcome to visit us any time.
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Review from Anne P (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been made to feel very welcome and secure. The staff are friendly and helpful. He has made good progress in his recovery. Dad's room is very comfortable and he enjoys having easy access to its facilities. The communal rooms are just a short walk for him and he has enjoyed meeting others in the
dining room and bistro areas. He has not yet felt able to join in activities. Hopefully, this will follow when his ability to hear improves.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you so much for leaving this positive review for Elstow Manor. We work hard as a team to maintain a high standard of care. We hope with time that Dad will feel he will be able to engage in the activities within the community.
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Review from A L (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been living with dementia at Elstow Manor for nearly 2 years. He always reports he is well cared for and everyone is very kind and helpful. As a relative, I have found the staff to be caring, kind and responsive. There are many activities available and outings are offered. My father is
encouraged to take part but his choices are always respected. The nursing staff keep us informed of any changes to his health.
Reply from Val Foley at Elstow Manor Care HomeThank you so much for leaving us such a kind review. Your input will go a long way to assisting other care seekers in their search for a home for their loved ones at a time when many decisions have to be made. Your father is a well-loved resident here at Elstow Manor.
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Review from V S (Respite Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt at home from my very first day at Elstow Manor. Friendly residents, friendly and helpful staff. A room with en suite facilities plus the chance to use, with the company of a staff member, a very plush bath - I felt like royalty! Whilst residents tended to head for their free time (the lounge
was very quiet) to their own rooms. The activities sessions were well attended and good in their content so time to mix. These sessions were good in their content/organisation. The singer was very well led by talented musicians, craft sessions kept us busy from knitting to painting, games sessions such as bingo, exercises, and the introduction to various animals, from an owl to a performing dog. The food is well cooked but could sometimes be a little more exciting but we were certainly not left hungry. A brilliant 4 weeks,
Reply from Val Foley at Elstow Manor Care HomeThank you so much for an honest and concise review of your stay here at Elstow Manor. We loved your company as did many of the residents who connected with you. New friends were made. You are more than welcome to come and visit us any time you wish and we look forward to welcoming you again. We wish you all the best.
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Review from K B (Granddaughter of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently my grandparents both stayed in Elstow as they needed more care than what was available at home.
Without Elstow's help from all involved my grandparents would not be back at home now. They allowed my grandad to recover after a broken ankle and my nan to gain strength and independence, they
both have a long way to go still but without Elstow, we wouldn’t be where we are now. I know within a blink I could happily let them go back into the care of Elstow Manor without any concerns or worries. All the staff are amazing here and are what makes Elstow good.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care HomeThank you for taking the time to leave such a kind review. We are already missing both of them as we got to know them so well in the time they were with us. We wish them continued independence back at home and we also would have them back in the blink of an eye. Please keep in touch.
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Review from S H (Sister of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family wanted to say a big thank you for the loving care and support provided to our sister during her time with you. It was a great comfort to us all to know that she was in a safe environment, and was being well looked after. All the staff at the home have been wonderful and she always had a big
smile on her face whenever they spoke to her, and she enjoyed the trips out to the garden centres and seeing the pet therapy dog each week. Thank you.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care HomeWe thank you for your lovely kind words following the stay your sister had with us. We will all miss her, and the team all send their love to you all.
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Review from G C (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent his last 18 months at Elstow given his disabilities he needed a high level of personal care. This was provided professionally with high regard to his dignity. Elstow has a modern bright feel and I can recommend it.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care HomeWe thank you for the review you have left and this may help other families seeking care for their loved ones. We strive to deliver great person-centred care and appreciate your kind words.
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Review from R C (Great-Niece of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My Great Aunt moved here 2 months ago and I am now looking elsewhere as the basic level of care and support is falling far short consistently. Failure to issue prescribed medications, poor communication with family, she is often left in her room alone despite staff sat outside at the nurses station,
reactive help issued but little evidence of proactive care (e.g. asking if she would like to get ready for bed as opposed to waiting to find her in bed half dressed later). Feels as though little effort is made to understand her interests and preferences and rather the most convenient thing for staff is what is actioned. So disappointed.
Reply from Juliet Peall, Regional Operations Manager at Elstow Manor Care HomeThank you for taking the time to write this review. We are committed to delivering an outstanding care experience for our residents, and I am sorry to hear your feedback. We are currently looking into this and will ensure we feed back to you on the outcome of this.
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Review from Caroline P (Daughter of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed at Elstow Manor Care Home for respite care following her hip operation. The care and support she received were exceptional. All the staff are amazing - very patient and caring and there is a very friendly atmosphere. Mum really enjoyed all the activities and of course the lovely food!
Mum was very anxious in going to the home beforehand, having lived on her own for many years, however, when the time came she didn't want to leave!
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care HomeThank you for your fantastic review. Our team here at Elstow Manor will appreciate your kind comments and we wish Mum well and do hope to see her again for another visit.
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Review from Niki S (Daughter of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad moved into Elstow Manor Care Home in January 2024 and recently turned 80. We had a fantastic Afternoon Tea in the private dining room with all of our family and the food was absolutely superb. The kitchen staff were amazing and made him a beautiful birthday cake along with the rest of the spread.
The weekend receptionist was brilliant and ensured that the room was perfectly laid out. Nothing was too much trouble so thank you. I want to thank all of the staff at the home for making my dad and all of our family welcome including young children who love the play area and snacks! They have made the process of settling dad, who has Alzheimer's, as smooth as possible and we always enjoy visiting him. There are always activities and events taking place and they strive to ensure everyone is included. The residents all seem happy and are a pleasure to chat to.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care HomeThank you for such a shining review and we are so pleased that every aspect of the care we offer not only to dad but also to family members and visitors alike is welcomed and appreciated. We will continue to maintain the high standards that we are known for. Thank you.
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Review from Ruth L (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we walk through the door we feel welcomed. The staff at all levels, in all roles are consistently approachable and keen to interact to the benefit of the residents and their families. The staff demonstrate a polite and respectful approach and my family and I are delighted by the caring
and gentle attitude they present. Any concerns are swiftly addressed and rectified. We are very pleased that our mother is a resident here at Elstow Manor.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care HomeWe value your kind words about the home and the care we provide. We encourage and welcome family interaction here at Elstow Manor and the fact we treat everyone with respect and dignity goes a long way to make living in the home an enjoyable experience.
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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Elstow Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.789 for Elstow Manor Care Home is calculated as follows: ( (393 Excellents x 5) + (62 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 469 Ratings = 4.789
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elstow Manor Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2025

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 24 Dec 2025

Please contact our home to discuss current availability, we would be delighted to support

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Awards / Recognitions (4)

Meet the Team (5)

Ramona

Ramona Stanciu

Job Title: Registered Home Manager Joined: 2024

Ramona has worked in private health care since 2014, beginning her career as a nurse. With many years of experience in various roles managing care services for the residential and nursing sector, she joined Hamberley in September 2024.


"Elstow Manor Care Home is a great community filled with loving care, happiness and laughter. I am very proud to be part of such a dedicated team that continues to strive to deliver a first-class service in a stunning environment. I look forward to welcoming you to Elstow Manor."

Val

Val Foley

Job Title: Customer Relations Manager Joined: 2021

Val Foley began working in the care sector in 2019 and has been part of the Hamberley team since 2021. A real ‘people person’, Val enjoys supporting families and individuals to find the right care and support within Hamberley’s award-winning homes across Bedfordshire. Outside of work, Val enjoys attending the theatre, musical events and travelling.


“I am the first point of contact for families seeking care at Elstow Manor Care Home, and my goal is to ensure families feel at ease when embarking on the difficult journey into seeking care. I feel very passionate about giving all our residents the opportunity to live their best lives in our homes. I’d love to give you a tour so you can experience the Elstow difference for yourself.”

Gill

Gill Crow

Job Title: Business Administrator Joined: 2022

Gill joined Hamberley in September 2022 as a receptionist meeting and greeting at the front of the house.


She was then promoted to BAA before taking full responsibility as the home business Administrator in 2024.

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Oliver Waddington

Job Title: Wellbeing Coach Joined: 2021

Oliver has been the Wellbeing Coach at Elstow Manor since 2021 when the home first opened.

Nancy

Nancy Ndambiri

Job Title: Acting Clinical Lead Joined: 2024

Nancy has been a valuable member of the nursing team at Elstow Manor and is currently acting clinical lead in the home .

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elstow Manor Care Home to verify any information. View our terms and conditions. Elstow Manor Care Home has an Enhanced Service - more info.