Elstow Manor Care Home

Bedford Road, Wixams, Bedford MK42 6FZ
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9.8 61 Reviews
  • Elstow Manor Care Home, Bedford
Elstow Manor is a stunning, state-of-the-art care home offering the highest standards of care and support in spectacular surroundings.

Part of the Hamberley Care Homes group, Elstow Manor features:

- Spacious en-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living

- A wellbeing and beauty salon, that includes hairdressing and a nail bar for manicures, pedicures and hand massages

- A bar and an elegant café to enjoy a cappuccino with family and friends, and bright living spaces for socialising across all floors

- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style

- A dedicated suite to enjoy private dining with visiting family and friends

Elstow Manor offers luxurious living coupled with a new and innovative approach to truly personalised care. Within the home, you will find the Homemakers of Hamberley. The Homemakers not only provide the highest quality of care but they focus on the tiny details that make each day special for every resident.

Happiness and harmony are at the heart of home life and that is why Elstow Manor has a designated wellbeing and lifestyle coach to ensure that they create a nurturing and stimulating environment for everyone, residents and staff alike.

This personalised approach to care means that the care home can cater for all their residents’ unique wellbeing needs, providing as little or as much support as you require.

Whatever you need to live the life you want, you'll find it at Elstow Manor – book your tour today.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400

These prices are only a guideline, please contact Elstow Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ramona Stanciu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Elstow Manor Care Home Reviews (61)

9.8

Elstow Manor Care Home has a Review Score of 9.8 (9.762) out of 10, based on 30 reviews in the last 2 years.
Over all time Elstow Manor Care Home has 61 reviews.

Overall Experience
  • 52
  • 8
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  • 1
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Date Published
  • 61
  • 12
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Reviewer Connection to Elstow Manor Care Home
  • 27
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  • 4
  • 3
  • 2
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  • 1
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  • 1
  • 1
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Total of 61, showing 21-40
Review from Anne P (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been made to feel very welcome and secure. The staff are friendly and helpful. He has made good progress in his recovery. Dad's room is very comfortable and he enjoys having easy access to its facilities. The communal rooms are just a short walk for him and he has enjoyed meeting others in the
dining room and bistro areas. He has not yet felt able to join in activities. Hopefully, this will follow when his ability to hear improves.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you so much for leaving this positive review for Elstow Manor. We work hard as a team to maintain a high standard of care. We hope with time that Dad will feel he will be able to engage in the activities within the community.

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Review from A L (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been living with dementia at Elstow Manor for nearly 2 years. He always reports he is well cared for and everyone is very kind and helpful. As a relative, I have found the staff to be caring, kind and responsive. There are many activities available and outings are offered. My father is
encouraged to take part but his choices are always respected. The nursing staff keep us informed of any changes to his health.
Reply from Val Foley at Elstow Manor Care Home

Thank you so much for leaving us such a kind review. Your input will go a long way to assisting other care seekers in their search for a home for their loved ones at a time when many decisions have to be made. Your father is a well-loved resident here at Elstow Manor.

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Review from V S (Respite Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt at home from my very first day at Elstow Manor. Friendly residents, friendly and helpful staff. A room with en suite facilities plus the chance to use, with the company of a staff member, a very plush bath - I felt like royalty! Whilst residents tended to head for their free time (the lounge
was very quiet) to their own rooms. The activities sessions were well attended and good in their content so time to mix. These sessions were good in their content/organisation. The singer was very well led by talented musicians, craft sessions kept us busy from knitting to painting, games sessions such as bingo, exercises, and the introduction to various animals, from an owl to a performing dog. The food is well cooked but could sometimes be a little more exciting but we were certainly not left hungry. A brilliant 4 weeks,
Reply from Val Foley at Elstow Manor Care Home

Thank you so much for an honest and concise review of your stay here at Elstow Manor. We loved your company as did many of the residents who connected with you. New friends were made. You are more than welcome to come and visit us any time you wish and we look forward to welcoming you again. We wish you all the best.

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Review from K B (Granddaughter of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently my grandparents both stayed in Elstow as they needed more care than what was available at home.
Without Elstow's help from all involved my grandparents would not be back at home now. They allowed my grandad to recover after a broken ankle and my nan to gain strength and independence, they
both have a long way to go still but without Elstow, we wouldn’t be where we are now. I know within a blink I could happily let them go back into the care of Elstow Manor without any concerns or worries. All the staff are amazing here and are what makes Elstow good.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for taking the time to leave such a kind review. We are already missing both of them as we got to know them so well in the time they were with us. We wish them continued independence back at home and we also would have them back in the blink of an eye. Please keep in touch.

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Review from S H (Sister of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family wanted to say a big thank you for the loving care and support provided to our sister during her time with you. It was a great comfort to us all to know that she was in a safe environment, and was being well looked after. All the staff at the home have been wonderful and she always had a big
smile on her face whenever they spoke to her, and she enjoyed the trips out to the garden centres and seeing the pet therapy dog each week. Thank you.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

We thank you for your lovely kind words following the stay your sister had with us. We will all miss her, and the team all send their love to you all.

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Review from G C (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father spent his last 18 months at Elstow given his disabilities he needed a high level of personal care. This was provided professionally with high regard to his dignity. Elstow has a modern bright feel and I can recommend it.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

We thank you for the review you have left and this may help other families seeking care for their loved ones. We strive to deliver great person-centred care and appreciate your kind words.

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Review from R C (Great-Niece of Resident) published on 22 April 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My Great Aunt moved here 2 months ago and I am now looking elsewhere as the basic level of care and support is falling far short consistently. Failure to issue prescribed medications, poor communication with family, she is often left in her room alone despite staff sat outside at the nurses station,
reactive help issued but little evidence of proactive care (e.g. asking if she would like to get ready for bed as opposed to waiting to find her in bed half dressed later). Feels as though little effort is made to understand her interests and preferences and rather the most convenient thing for staff is what is actioned. So disappointed.
Reply from Juliet Peall, Regional Operations Manager at Elstow Manor Care Home

Thank you for taking the time to write this review. We are committed to delivering an outstanding care experience for our residents, and I am sorry to hear your feedback. We are currently looking into this and will ensure we feed back to you on the outcome of this.

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Review from Caroline P (Daughter of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed at Elstow Manor Care Home for respite care following her hip operation. The care and support she received were exceptional. All the staff are amazing - very patient and caring and there is a very friendly atmosphere. Mum really enjoyed all the activities and of course the lovely food!
Mum was very anxious in going to the home beforehand, having lived on her own for many years, however, when the time came she didn't want to leave!
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for your fantastic review. Our team here at Elstow Manor will appreciate your kind comments and we wish Mum well and do hope to see her again for another visit.

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Review from Niki S (Daughter of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad moved into Elstow Manor Care Home in January 2024 and recently turned 80. We had a fantastic Afternoon Tea in the private dining room with all of our family and the food was absolutely superb. The kitchen staff were amazing and made him a beautiful birthday cake along with the rest of the spread.
The weekend receptionist was brilliant and ensured that the room was perfectly laid out. Nothing was too much trouble so thank you. I want to thank all of the staff at the home for making my dad and all of our family welcome including young children who love the play area and snacks! They have made the process of settling dad, who has Alzheimer's, as smooth as possible and we always enjoy visiting him. There are always activities and events taking place and they strive to ensure everyone is included. The residents all seem happy and are a pleasure to chat to.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for such a shining review and we are so pleased that every aspect of the care we offer not only to dad but also to family members and visitors alike is welcomed and appreciated. We will continue to maintain the high standards that we are known for. Thank you.

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Review from Ruth L (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we walk through the door we feel welcomed. The staff at all levels, in all roles are consistently approachable and keen to interact to the benefit of the residents and their families. The staff demonstrate a polite and respectful approach and my family and I are delighted by the caring
and gentle attitude they present. Any concerns are swiftly addressed and rectified. We are very pleased that our mother is a resident here at Elstow Manor.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

We value your kind words about the home and the care we provide. We encourage and welcome family interaction here at Elstow Manor and the fact we treat everyone with respect and dignity goes a long way to make living in the home an enjoyable experience.

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Review from Christine B (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is wheelchair bound and mother has dementia and coping with life has been trying for them and myself but moving into Elstow Manor has been a gentle transition. Change brings fear of the unknown but help has been at hand. From first introduction there’s been a willingness to accommodate personal
needs and desires rather than treat everyone as if one size fits all. Within a short space of time my parents feel at home and I don’t feel distressed at leaving them there as if they have to fend for themselves but feel assured that real care and concern is at hand 24/7. Care seems massively expensive yet it’s a competitive business and Elstow Manor is making the effort to provide a good caring service to our loved ones who make up the community within the home.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for the time you have taken to leave us such a kind and positive review. Your parents have adjusted incredibly well and they both seem very happy and settled into their new home. Receiving honest kind reviews helps other families when having to choose a home for their own loved ones. Our community and team are here for families too.

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Review from Rob (Son of Resident) published on 21 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would just like to highlight and show appreciation to the home in which our mother now resides. Our mother has been in the home for just over two months now. She is really settling in to her now home. Our view of the home is modern, clean, tidy and a pleasant environment. The staff are excellent
and so helpful. Entertainment is very good along with food quantity and of course quality! All around a very, as we would say, crisp and eye-catching home. Rooms are first class and modern, they are well set out and decorated. Very nice gardens and plenty of seating to take in the good sunny weather. Excellent. Ten out of ten.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

We love having your mum here and are so happy that you see all the home has to offer and how hard the team work to ensure that everyone is cared for in the best way. Thank you for your kind words of appreciation. We thank you very much.

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Review from Julie B (Daughter of Resident) published on 28 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent four weeks in restbite. Well she had a wonderful time. Mum said she was well looked after and that was evident when we all visited her. She has a few care needs and these were taken care of perfectly. I was concerned she would not be dressed in her usual matching clothes but I did not need
to worry. Mum always looked perfect. We have to say the accommodation was 5 star. The food was lovely, Mum enjoyed every meal. Mum met and was cared for by some wonderful people and has said she looks forward to her next visit! That is all we as her children, grandchildren and great grandchildren could ask for. Thank you for your help and consideration every step of the way from our first viewing to mums first and last day. We would say the care has reflected in the costs. Thank you so much.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for expressing such kindness in your detailed review. We loved your mum being here and hope that we have the opportunity to have her stay with us again when needed. Please keep in touch and pop in with Mum one afternoon for coffee and cake in our Bistro. We would love to see her again.

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Review from A M (Wife of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited many residential homes during my working life. I was very concerned when my husband had to go into care due to dementia. I needn't have worried as the staff at Elstow Manor are so kind and considerate. All the staff talk to him and listen to his nonsense so he feels valued and amongst
friends. They are able to let him do what he wants, without confrontation which keeps him content and stops him from becoming frustrated. I am very pleased with the standard of care which enables me to leave him knowing that he is happy and well looked after.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for taking the time to leave such a positive and honest review. We are glad that you chose as a family Elstow Manor for your husband and love the connections he has made within the home with other residents and staff alike. Your kind review will encourage other families when deciding on a care home for their loved ones.

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Review from A H (Niece of Resident) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle moved in following the death of his wife and has settled in well. The staff are friendly and caring. The food is good and the general layout of the home and the gardens gives him the chance to be sociable or to spend time quietly in his room. On the whole, a good place to retire to.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

We are so pleased how well your uncle has settled in and he loves to get his daily exercise in, which is good to see. We value all our residents and are thankful that you have taken the time to let us have your kind thoughts and feedback. We look forward to seeing you soon.

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Review from S B (Daughter of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, it's been a very positive experience. My dad stayed for respite for four weeks. The staff, on the whole, were kind, compassionate and caring. Management and support were superb. The facilities were excellent.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for leaving a review for Elstow Manor. We are always appreciative of positive reviews such as this and are supportive to the needs of Dad. We will continue to support your family with kindness, compassion and professionalism. I will pass your thanks on to the team.

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Review from A M (Daughter of Resident) published on 11 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Elstow Manor a few months ago. Understandably, it took a while for her to settle, but now she tells us it feels like 'home' and she is very happy there. She has a lovely room and outdoor patio with her pots and flowers. Caring staff are on hand to provide all the care she needs or
enable her to keep her independence, where she can. She enjoys the luxurious spa baths, the regular hairdresser visits and is starting to engage with more of the activities available for residents to participate in. It has been especially beneficial for Mum to have daily access to qualified nursing staff who are able to sort out any health issues very promptly and seem to have very good links with the local GPs. All of the staff and residents are lovely and Mum is starting to build great relationships with them as they get to know her. It is always a pleasure to visit her at Elstow Manor and it is an enormous relief to the family to know she is safe and cared for 24/7.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

May I take this opportunity to thank you for such a lovely honest review. We know Mum was a little unsure about coming into the home and it is clear that she has settled in so well and loves being here. The benefit of having her own patio meant that she can still enjoy her love of the birds and her flowers. We appreciate your kind words as this helps others when deciding upon a care home for their loved ones.

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Review from David G (Godson of Resident) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt, well Godmother, got to a stage in her life where she needed full-time care. Having been to hospital and then discharged to a care(less) home she moved here. You could not find anywhere that cared and made her happier. The help and communication were exemplary, taking the time to set up a video
call to speak to my 92-year-old mother was so wonderful. Such a shame we are so far away but so grateful I know she is being looked after.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for taking the time to review Elstow Manor. We adore your Godmother and will certainly arrange regular video calls with your own mother. Having such a positive review helps other care seekers when deciding upon a home. I will pass this on to our team.

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Review from S G (Daughter of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care and attention my mother receives. Everyone is so kind to her and if there is a problem they inform me straight away. This is a lovely home and is kept beautifully. I could not ask for anymore better for my mother.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you for taking the time to leave a lovely review and the team welcomes and appreciates such positive comments. The pleasure is all ours as having mum here makes our days special too.

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Review from David K (Son of Resident) published on 27 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for all of the staff, facilities and organisation of Elstow Manor. My mum and the family were very concerned when Mum went into Elstow Manor, but after just a few weeks she had settled very well. The homemakers are all lovely and mum doesn't want for anything. The food is excellent
and mum has said it's like staying in a 5-star hotel. Although when she first arrived there weren't many residents, the staff still made sure that there were plenty of things to do including quizzes (Mum's favourite), singers, a pianist and several visits from people with their dogs and other animals. The outside space is lovely and Mum is lucky enough to have her own little patio area with outside seating.
Reply from Valerie Foley, Regional Community Relations Lead at Elstow Manor Care Home

Thank you so much for leaving such a lovely review and for being so specific about all we do at Elstow Manor. We all adore your Mum and it genuinely is our pleasure to be able to look after her.

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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Elstow Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.762 for Elstow Manor Care Home is calculated as follows: ( (295 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 357 Ratings = 4.762
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elstow Manor Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2025

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 24 Sep 2025

Please contact our home to discuss current availability, we would be delighted to support

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Awards / Recognitions (4)

Meet the Team (5)

Ramona

Ramona Stanciu

Job Title: Registered Home Manager Joined: 2024

Ramona has worked in private health care since 2014, beginning her career as a nurse. With many years of experience in various roles managing care services for the residential and nursing sector, she joined Hamberley in September 2024.


"Elstow Manor Care Home is a great community filled with loving care, happiness and laughter. I am very proud to be part of such a dedicated team that continues to strive to deliver a first-class service in a stunning environment. I look forward to welcoming you to Elstow Manor."

Val

Val Foley

Job Title: Customer Relations Manager Joined: 2021

Val Foley began working in the care sector in 2019 and has been part of the Hamberley team since 2021. A real ‘people person’, Val enjoys supporting families and individuals to find the right care and support within Hamberley’s award-winning homes across Bedfordshire. Outside of work, Val enjoys attending the theatre, musical events and travelling.


“I am the first point of contact for families seeking care at Elstow Manor Care Home, and my goal is to ensure families feel at ease when embarking on the difficult journey into seeking care. I feel very passionate about giving all our residents the opportunity to live their best lives in our homes. I’d love to give you a tour so you can experience the Elstow difference for yourself.”

Gill

Gill Crow

Job Title: Business Administrator Joined: 2022

Gill joined Hamberley in September 2022 as a receptionist meeting and greeting at the front of the house.


She was then promoted to BAA before taking full responsibility as the home business Administrator in 2024.

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Oliver Waddington

Job Title: Wellbeing Coach Joined: 2021

Oliver has been the Wellbeing Coach at Elstow Manor since 2021 when the home first opened.

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Marius Vieru

Job Title: Clinical Lead Joined: 2024

Marius joined the Elstow Manor team in 2024 as the Clinical Lead.

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