Elstow Manor Care Home

Bedford Road, Wixams, Bedford MK42 6FZ
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9.8 61 Reviews
  • Elstow Manor Care Home, Bedford
Elstow Manor is a stunning, state-of-the-art care home offering the highest standards of care and support in spectacular surroundings.

Part of the Hamberley Care Homes group, Elstow Manor features:

- Spacious en-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living

- A wellbeing and beauty salon, that includes hairdressing and a nail bar for manicures, pedicures and hand massages

- A bar and an elegant café to enjoy a cappuccino with family and friends, and bright living spaces for socialising across all floors

- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style

- A dedicated suite to enjoy private dining with visiting family and friends

Elstow Manor offers luxurious living coupled with a new and innovative approach to truly personalised care. Within the home, you will find the Homemakers of Hamberley. The Homemakers not only provide the highest quality of care but they focus on the tiny details that make each day special for every resident.

Happiness and harmony are at the heart of home life and that is why Elstow Manor has a designated wellbeing and lifestyle coach to ensure that they create a nurturing and stimulating environment for everyone, residents and staff alike.

This personalised approach to care means that the care home can cater for all their residents’ unique wellbeing needs, providing as little or as much support as you require.

Whatever you need to live the life you want, you'll find it at Elstow Manor – book your tour today.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400

These prices are only a guideline, please contact Elstow Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ramona Stanciu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Elstow Manor Care Home Reviews (61)

9.8

Elstow Manor Care Home has a Review Score of 9.8 (9.762) out of 10, based on 30 reviews in the last 2 years.
Over all time Elstow Manor Care Home has 61 reviews.

Overall Experience
  • 52
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Date Published
  • 61
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Reviewer Connection to Elstow Manor Care Home
  • 27
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  • 4
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Total of 61, showing 1-20
Review from Carol W (Daughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly environment. receptionist know our names and names of my daughters.
Excellent to have the coffee/drink area lots of spaces to sit, easy to get to and get around. Lovely social area to with with visitors.
My mum always looked well cared for and commented how well she was looked after
and how much she enjoyed her meals especially sitting with other residents. The towels and food on arrival was a really personal touch.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for your lovely review and are so pleased that your mum had such an enjoyable stay with us . We welcome mum to come back anytime you need her to stay .

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Review from Allan S (Son-in-law of Resident) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Late Father-in-Law was one of the first residents at Elstow Manor and when my Sister-in-Law became unable to care for herself Elstow Manor was the natural choice knowing what incredible care Dad received.


Sadly my Mother-in-Law also recently became in need of a care Home so Elstow Manor was again

the only choice.


The staff take the time to get to know not just the residents but the families too, getting to know the little things about residents that matter the most to make them feel valued for who they are.


So many other homes would benefit greatly by visiting Elstow Manor and learning just how to maintain the dignity and persona of residents. Nothing is either a problem or too much trouble.


My heartfelt thanks to all the staff at Elstow Manor.

Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for such a detailed review and praise of the care , dignity and understanding of not one but three members of your family . It is a privilege to understand each and everyone's individual needs and your support is also a valued benefit in the care of your family members . You are always welcome in our home and the staff all appreciate your kind words .

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Review from P C (Friend of Resident) published on 25 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fabulous first week in residential care for my friend! From sadness and an inability to cope with her surroundings, she is now happy, smiling, laughing and relaxing in safe, beautiful surroundings supported by caring and committed staff. It is heartwarming to observe the confidence that the residents
have to join in the many and varied events. Congratulations to the staff for providing such a welcoming environment where residents and visitors are treated with kindness, respect and dignity. Thank you.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

We are so grateful that you see how wonderful and caring our home is and that you, as a friend , felt you could come and spend as long as you wanted visiting .. We pride ourselves on treating everyone whether resident or visitor in the highest standards possible . Thank you again

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Review from K H (Granddaughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely and welcoming residential facility. Good to know our loved one is safe and well cared for.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for leaving us a lovely review . This is really kind and supports other families when seeking care for their loved ones . We work hard to make sure our home achieves high standards at all times and having such lovely residents living here makes our days special also .

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Review from Emma H (Granddaughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely care home, amazing staff, friendly atmosphere and great facilities. It gives me great peace of mind that my loved one is being well looked after.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for taking some time to leave such a kind review . Our team strive to provide the best care and experience to all our residents ... and lovely visitors ! We loo forward to seeing you when you come in again to visit .

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Review from A P (Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During early spring I have experienced extreme breathlessness and vertigo. During that time I have received the highest quality care and supervision. The fact that I am now recovering well is due almost entirely to the staff.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

We thank you for your comments at a first hand experience regarding care and dignity received here . The team are grateful to read such kind comments and we are glad you chose to move into Elstow Manor . We also enjoy spending time with you and thank you for being you!

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Review from John F (Husband of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A modern well managed care home where you can leave your loved one reassured they will be safe and well cared for. All staff are pleasant, friendly and conscientious.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for taking the time to leave a review following the respite stay here . Your comments are much appreciated . We look forward to seeing you on another occasion when you are needing respite again.

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Review from K F (Son of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father only ,oved in, mid April and we find the home on a different level to his previous home. All the staff interact with him and are all friendly, the entertainment is daily and trips arranged. My father enjoys the food. His bedroom is lovely and along with the ensuite kept very clean. The home
and grounds and excellent.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you very much for your review which show that you are fully appreciative of the care and support we give to Dad and yourselves .. He is a lovely man who likes to be involved in all our activities . Looking forward to seeing you again soon .

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Review from A M (Daughter of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at Elstow Manor since December 2022. He has advanced dementia but has remained cheery and hasn't lost his sense of humour. All the staff have always been lovely with him.There have been occasions when we have had to sort various things out with them, but they have always been respectful,
and I have to say more recently everything has improved enormously at Elstow Manor. Dad recently moved up to the newly formed Dementia Unit and we has family are really impressed with it. More activities more time spent with the resident great communication with us re dads care. Everyone is doing wonderful job. Dad enjoys himself immensely.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for such a lovely, kind review. We share these comments with the team and are really grateful that you recognise all their hard work. The benefits of the new dementia community are proving to be so positive. Your dad is a great character, and we all adore him.

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Review from Toni E (Daughter of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was in Elstow Manor for 3.5 years. During this time her Alzheimer's journey progressed, taking her from being quite active to becoming bedbound and no longer able to feed herself, depending on the staff 100% for all her needs. The staff were always professional, caring, respectful and attentive
to her increasing support needs, carrying out her personal requirements with dignity. After a couple of brief spells in hospital in November 2024 (where she looked like a rabbit caught in the headlights) she quickly returned to her usual contented self once back in her room. Smiling in recognition to faces and voices of home makers and nursing staff she knew.
We made the right choice in selecting Elstow Manor for her last few years, and I will always be thankful for the love, care, comfort and attention she received from everyone there.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for leaving such a heart warming review about Mums time spent living here . We all miss her and feel privileged that you chose Elstow Manor when deciding on a care home . We have many lovely memories that were made here and glad she was happy. All the best to your family .

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Review from M H (Son of Resident) published on 29 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every effort is made by all the team to make the stay as pleasant, friendly and welcoming as possible. The facilities and activities are well-planned and excellent. The home is spotlessly clean throughout, and the choice of food and quality is first class. So pleasing to see residents comfortable and
content.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for your compliments on all aspects of the home. We are proud to receive such positivity, and this will be passed on to all the team with our thanks.

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Review from L W (Niece of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a welcoming visit when I visit my uncle. Reception is a joy, lovely team who are so friendly. My uncle speaks highly of the team of carers and we have found everything dealt with properly and efficiently in a caring way when necessary. Facilities are excellent throughout from the cinema to the
restaurant.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for leaving such a kind review. We value all feedback from our relatives and appreciate your kind words. We will pass this on to the team. Thanks.

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Review from D Q (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is an attractive welcoming home.The staff are delightful and (mostly) hard working. The food seems good and the entertainment programme is varied and interesting. Accommodation is pleasant and rooms are spacious. I would like to see them cleaned more regularly as dad's room often has an unpleasant
odour. Fortunately dad isn't aware of this and is very happy about Elstow Manor.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for your review we are very pleased that you are happy with the care and facilities here at Elstow Manor and are happy Dad is happy here and has settled very well. All comments received are welcomed and bought to the attention of the whole team here and we always strive to perfect.

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Review from G M (Son of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is safe and well looked after despite her challenging behaviour. The staff work hard to engage her in activities and provide her needs. Everyone is always very welcoming when we visit and mum is generally happy and less anxious than she used to be.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for your valuable feedback and are pleased that see how hard our staff work and engage with your mum. The team will appreciate your kindness.

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Review from N M (Daughter of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has advanced dementia and can be very stubborn. The staff at Elstow Manor have managed to get mum involved with activities and manage her personal care as well as they can without creating unnecessary stress for mum. We always feel very welcome at the home when visiting, and someone is always
on hand to help or discuss any issues.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

We thank you for your review and are pleased to hear your positivity about the care we provide to our dementia community. Our staff all receive ongoing training and the understanding of dementia is just one that we embrace. We look forward to welcoming you on your next visit.

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Review from Ginny E (Daughter of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Elstow Manor looked after my mum very well, with their help, love and support. We always felt very welcome and part of the Elstow Manor family when visiting mum, thank you to you all.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for taking the time to leave such a kind review. Mum was a huge part of our home for a long while and was loved by everyone here, residents and staff alike. We appreciate and welcome your kind words and I will pass this on to the team.

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Review from P T (Son of Resident) published on 18 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well run clean care home with friendly caring and attentive staff. Excellent facilities with lots of activities and outings are offered to the residents which are really appreciated.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for taking the time to review our home. We are delighted to hear how happy you are with the facilities. We pride ourselves on delivering the very best care and support and will share your comments with the team.

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Review from Rebecca S (Great-Niece of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had to jump on a leave a review of Elstow Manor Care Home. My great uncle has been at the manor for a almost 2 years now and he has been so happy since coming. He's never been a sociable person but he's really come out of his shell since being at The Manor, I look forward to my Fridays when I come
to visit him. The staff are all super friendly and I almost feel like part of the 'family' so lovely. There's always something interesting to do, even my uncle you doesn't feel like doing it and it's difficult not to get swept up in the excitement as big events approach like the summer fete and Christmas party. I often wish I could have a room here myself!
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for leaving such a lovely review for Elstow Manor. We are grateful that you can see how your great uncle has become comfortable and part of the Elstow Family and that with encouragement from our team members, he now engages in the activities we organise for our residents and wider community. Each and every resident has a choice to decide how much or how little they engage with other residents in the home and we understand that happy residents make a happy home. We look forward to seeing you every week too!

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Review from K F (Niece of Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has never been so well or lived such a full life for many years. The team at Elstow are amazing people - dedicated, compassionate and professional. We are so happy my uncle managed to secure a place here.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for your kind review of Elstow Manor and your understanding of the continuous care and compassion given not only to your uncle but to all our residents. Despite the trepidation families feel when placing a loved one into our care home, your uncle's happiness is a testament to the benefits of care home life with an abundance of interaction/activities/day trips/great food and comfortable room settings. Even more so for yourself living so far away, we are happy that you are contented with your uncle's care and safety. Additionally, he gives us joy with his expert guitar playing and taking every opportunity to play for the other residents here.

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Review from Colin H (Son of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring home. Excellent staff, attentive and professional. Facilities are excellent, clean and very residents friendly. There appears to be a wide range of activities. My father has been very happy here and well cared for.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care Home

Thank you for taking the time to leave a review. Your dad is a lovely, kind gentleman who has been with us for a long while now and we especially enjoy when he joins in with the entertainment in our spacious bistro area or when he is accompanied on walks round our landscaped garden. You are welcome to visit us any time.

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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Elstow Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.762 for Elstow Manor Care Home is calculated as follows: ( (295 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 357 Ratings = 4.762
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elstow Manor Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2025

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 24 Sep 2025

Please contact our home to discuss current availability, we would be delighted to support

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Awards / Recognitions (4)

Meet the Team (5)

Ramona

Ramona Stanciu

Job Title: Registered Home Manager Joined: 2024

Ramona has worked in private health care since 2014, beginning her career as a nurse. With many years of experience in various roles managing care services for the residential and nursing sector, she joined Hamberley in September 2024.


"Elstow Manor Care Home is a great community filled with loving care, happiness and laughter. I am very proud to be part of such a dedicated team that continues to strive to deliver a first-class service in a stunning environment. I look forward to welcoming you to Elstow Manor."

Val

Val Foley

Job Title: Customer Relations Manager Joined: 2021

Val Foley began working in the care sector in 2019 and has been part of the Hamberley team since 2021. A real ‘people person’, Val enjoys supporting families and individuals to find the right care and support within Hamberley’s award-winning homes across Bedfordshire. Outside of work, Val enjoys attending the theatre, musical events and travelling.


“I am the first point of contact for families seeking care at Elstow Manor Care Home, and my goal is to ensure families feel at ease when embarking on the difficult journey into seeking care. I feel very passionate about giving all our residents the opportunity to live their best lives in our homes. I’d love to give you a tour so you can experience the Elstow difference for yourself.”

Gill

Gill Crow

Job Title: Business Administrator Joined: 2022

Gill joined Hamberley in September 2022 as a receptionist meeting and greeting at the front of the house.


She was then promoted to BAA before taking full responsibility as the home business Administrator in 2024.

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Oliver Waddington

Job Title: Wellbeing Coach Joined: 2021

Oliver has been the Wellbeing Coach at Elstow Manor since 2021 when the home first opened.

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Marius Vieru

Job Title: Clinical Lead Joined: 2024

Marius joined the Elstow Manor team in 2024 as the Clinical Lead.

Frequently Asked Questions about Elstow Manor Care Home

What types of Care is Elstow Manor Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elstow Manor Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Elstow Manor Care Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elstow Manor Care Home to the centre of Bedford?

2.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elstow Manor Care Home to verify any information. View our terms and conditions. Elstow Manor Care Home has an Enhanced Service - more info.