Elstow Manor Care Home

Bedford Road, Wixams, Bedford MK42 6FZ
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9.8 80 Reviews
  • Elstow Manor Care Home, Bedford
Elstow Manor is a stunning, state-of-the-art care home offering the highest standards of care and support in spectacular surroundings.

Part of the Hamberley Care Homes group, Elstow Manor features:

- Spacious en-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living

- A wellbeing and beauty salon, that includes hairdressing and a nail bar for manicures, pedicures and hand massages

- A bar and an elegant café to enjoy a cappuccino with family and friends, and bright living spaces for socialising across all floors

- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style

- A dedicated suite to enjoy private dining with visiting family and friends

Elstow Manor offers luxurious living coupled with a new and innovative approach to truly personalised care. Within the home, you will find the Homemakers of Hamberley. The Homemakers not only provide the highest quality of care but they focus on the tiny details that make each day special for every resident.

Happiness and harmony are at the heart of home life and that is why Elstow Manor has a designated wellbeing and lifestyle coach to ensure that they create a nurturing and stimulating environment for everyone, residents and staff alike.

This personalised approach to care means that the care home can cater for all their residents’ unique wellbeing needs, providing as little or as much support as you require.

Whatever you need to live the life you want, you'll find it at Elstow Manor – book your tour today.
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Care Provided by Elstow Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1750

These prices are only a guideline, please contact Elstow Manor Care Home to find out the exact price for your requirements.

Contact Elstow Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Elstow Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ramona Stanciu (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Elstow Manor Care Home Reviews (80)

9.8

Elstow Manor Care Home has a Review Score of 9.8 (9.779) out of 10, based on 47 reviews in the last 2 years.
Over all time Elstow Manor Care Home has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Elstow Manor Care Home
  • 30
  • 16
  • 4
  • 4
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  • 3
  • 2
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  • 1
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Total of 80, showing 1-20
Review from Robert P (Son of Resident) published on 31 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was a resident of Elstow Manor for some 6 months, and we found it to be an excellent facility. Very modern, very clean, providing very good care in this time for both dementia and non-dementia residents.
The staff are all professional and caring and the facilities are well maintained.
The
only reasons that we have moved my mother to an alternative care home after her stay at Elstow Manor are (a) location - her new care home is much closer to our family home and (b) cost - unfortunately not many people have a limitless budget, so we had to make a decision to move to a cheaper care home which still provided excellent care but maybe not at the "5 star" level of Elstow Manor. This was obviously a difficult decision and in no way reflects on the staff, who are all, in the main, excellent.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you for kind review and we are already missing your lovely Mum and wish her well . We appreciate location is important for families and we are grateful for the time we got to know Mum while she was here . Understandably , cost is a key element with placing into a care home and we pride ourselves on the 5 star care and dignity we offer here at Elstow which your mum appreciated . We send our love you your Mum .
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Review from Beverley T (Daughter of Resident) published on 26 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has always had excellent care at Elstow Manor, she was there for nearly 4 years I was never worried about any care issues as I new they were all met, I chose this home as it was modern, clean bright and did not smell of urine, no sitting in a horrible room in a circle waiting to die, happy atmosphere
through the home, plenty going on every day, and when she was well she had trips out that was included in her care fees. Peace of mind is so important for family members that your loved one is happy and cared for. I went in anytime and mum was always clean. Would highly recommend this home.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you for your lovely review detailing your genuine gratitude. We adore all our residents as well as families and visitor's and we work so hard to maintain high standards . The team are thankful that you chose to bring mum here and we all have so many wonderful memories of her .Pop in anytime for a coffee & chat when you are passing .
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Review from A H (Son of Resident) published on 27 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing friendly service, even under the pressure my mother gives them.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeA huge thanks for taking the time out to leave a review to appreciate the friendly service we provide . Every resident is special in our eyes and we care with dignity and care . Please pop in for a coffee anytime .
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Review from Victoria A (Friend of Resident) published on 27 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My neighbour was welcomed warmly and treated with kindness and care.
I was supported wth hteir information and support as we enabled Margaret to move and settle in.
Margaret was treated with dignity and kindness. Thank you all.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeWe thank you for your lovely review and we were honoured that we were able to support Margaret in time of need . We are grateful that you recognised the care and dignity we were able to support Margaret with and thanks also to her immediate network of friends/ neighbours who visited regularly .
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Review from Claire C (Wife of Resident) published on 18 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff. Good food. Nice and clean.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeWe thank you for leaving us a review following the respite stay of your loved one . You are welcome to come visit any time .
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Review from G D (Husband of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A four week respite stay for my wife who has dementia. From the first contact staff have been caring, compassionate, professional and efficient. I was made welcome on a first exploratory visit as was my wife's sister and then again when I visited with my wife to be assessed.
Staff were very good on
the day of arrival for start of stay in ensuring she was not distressed by my departure. The standard of care remained good in that she was content and relaxed and clearly had enjoyed her stay.
Food that I saw and sampled was good and daily activity schedule looked varied.
I would have no qualms about using Elstow Manor again for respite care.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeWe are so glad you chose Elstow Manor for your wife we are grateful you saw how well cared for your wife was whilst you were away . We look forward to your next respite stay and also you know you are welcome anytime .
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Review from Jessica H (Granddaughter of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elstow Manor is so clean. The staff are lovely. My grandad is so well cared for.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you for recognising how wonderful our home is and your Grandad has settled so well into his new life here . We appreciate your time and look forward to seeing you again soon .
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Review from Chris M (Relative of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my uncle's birthday. We as his local family met at the home to join him for tea. Reg was so happy when a present from the manor arrived at his room, and then a cake arrived. It really made his day. This is just one item of many that the manor team have put on. Thank you.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeWe are so pleased that you can see how hard we work to make all our residents feel at home . Everybody living here gets a birthday present and a birthday cake ! Having the opportunity to enjoy an afternoon tea with your loved one makes the experience even better . Thank you for leaving us a kind review .
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Review from Veronica D (Partner of Resident) published on 21 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, this is the best care home I have had experience of (of which there are many). The management and staff are almost all trying hard to get this right. There is a very positive atmosphere and a feeling of warmth and genuine compassion between the management and staff, staff with other staff,
and staff with residents and loved ones.
Any concerns or suggestions I have are welcomed and I feel that I and the management/staff are all working towards the best outcomes for the residents.
(I would be happy to discuss ways of improving further.)
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you so much for your valued review and comments . It is rewarding to see all the positives in your experiences within the home and the care of your loved one and that of all our residents , staff and families . Moving a loved one into care is a difficult decision for anyone and we are glad you made the choice of Elstow Manor .
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Review from Marion S (Daughter-in-law of Resident) published on 7 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elstow Manor cared for my mother-in-law for the last month of her life, and hers and our experience was exceptional. As soon as we met Ramona and Nancy, we knew this was the best place for her, and it was. I had recommendations from friends who had had family members there, and seeing they had been
awarded "outstanding" for care was the decider. We and she found everything outstanding, her room, her care, the food and most importantly, the wonderful staff. A truly outstanding home from home. Thank you.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you for taking the time out to leave such a kind review at a time when you have experienced the loss of your lovely Mum . We appreciate your kind acknowledgement that every aspect of your experience here was outstanding and we will pass this on to the team with our thanks . Thank you for choosing Elstow Manor .
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Review from J M (Daughter-in-law of Resident) published on 19 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother in law is treated with respect and maintains her dignity. She is encouraged to socialise and has numerous daily activities offered to her. The main thing is she always says how happy she is in Elstow Manor which is very important to her family.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeWe are so happy you chose Elstow Manor for your Mother in Law . She is a ray of sunshine and always smiling . It makes it our pleasure to care for her here at Elstow Manor . You are always welcome to visit .
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Review from J H (Daughter of Resident) published on 19 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father was discharged from hospital to Elstow Manor Care Home 4 weeks ago. The Relations Manager was efficient, which make the move into the home seamless. She was also very sympathetic as my Dad wife had just passed away. In that time Dad has been in Elstow Manor, the care he has received has been
superb. He is now eating more, and very slowly gaining strength. The staff are always willing to help and are approachable when Dad needs something - for example drinks or food. The environment of the home is lovely and has a very calm feel to it.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you for taking the time to leave us a review at a difficult time for your dad and family . We are grateful that you can see how much the whole team work together to make the experience enjoyable and caring . The outstanding care and dedication of our team is something we strive hard to achieve and we wish all the people who live here to keep happy and contented .. Thank you again
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Review from Daniel H (Son of Resident) published on 19 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in respite care at Elstow for about three weeks now and so far everything is going very well. The surroundings are clean and pleasant and all of staff are exceptionally well-motivated, professional and friendly. He is eating better now and we are hoping he start getting stronger and
more mobile soon.
Keep up the good work!
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you for taking your time to leave your experience of Elstow Manor with us .We appreciate that you praise how well we are doing with the care of your lovely dad . This will be shared with the whole team with our thanks .
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Review from Michael S (Son of Resident) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was discharged from hospital at short notice but was unable to return home immediately. We needed some residential respite urgently. Val and the Team at Elstow were amazing, within 24 hours they had visited and assessed mum in hospital and arranged for her transfer to the home. Quite an
amazing task for which we will forever be grateful. The Home is quite stunning with all the staff doing everything possible to make the stay as comfortable as is possible. At all times I felt my mum was safe and very well looked after.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeWe are so blessed to have been able to care for your lovely mum once she was discharged from hospital . It was our pleasure to be in the right place at a time that you needed us . We wish Mum all the best in her new home .
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Review from D W (Friend of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited a friend staying at the home after a time in hospital and we were really impressed with the friendliness of all the staff and the welcome they gave us and their caring nature towards her. It is a big home and she hadn't been there very long but as we walked with her to the café any staff
we came across seemed to know her name and say hello to her.
There was a lovely atmosphere and some really personal touches we thought to make the residents feel at home. We were grateful for the time that was taken to answer some of our questions as we were learning more about the home and we also saw some residents enjoying a fun group activity whilst we were there. We are pleased that our friend can be in this home to recover and rehabilitate.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeWe are so grateful for your lovely review . You are welcome anytime to come and visit and we are pleased that you can recognise how we put every effort and care to detail when it comes to the care and wellbeing of our residents . .. We hope your review will assist those in their time of need when looking for a home for their loved one .
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Review from A J (Daughter of Resident) published on 17 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who has dementia, was admitted for 6 weeks respite care after being discharged from hospital following a fall. From the start, the Customer Relations Manager was amazing ensuring her move was quick and easy and kept me informed throughout.


The whole team at Elstow are incredibly welcoming

and really seem to care. They looked after my mother with gentleness and affection. Throughout her stay I felt that she was safe and comfortable and she did too.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you for your heartfelt review about the complete process and care we gave to your lovely Mum . We always aim high to give the best to our lovely residents and families . Come back and see us again soon.
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Review from M R (Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was well looked after. The staff were all friendly and caring. Food was good.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeWe thank you for your kind review of the home and do hope you are well after your respite stay here . You are welcome to come and visit us any time.
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Review from A S (Sister-in-law of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was impressed on my visit that the home had displayed notices on the doors that for the day it was a nut free zone. I was having lunch there and my son has a peanut allergy. I found the staff friendly and helpful. Everywhere was clean and tidy, and my family seemed well cared for.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you for letting us know you enjoyed your visit to your family members and for recognising that we go above and beyond to customer requests and as in your case your nut allergy . We look forward to seeing you again soon .
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Review from Louise W (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum stayed for 2 1/2 weeks respite. She enjoyed her stay and tells her friends it was like a 5 star hotel.
The staff were friendly and caring, taking the time to place her (for meal times) with like minded ladies.
Ia m sure she will be back.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeThank you for taking the time to leave a lovely review for us and we are now so honoured that Mum has chosen to move back to us . We thrive to maintain our outstanding care here at Elstow Manor and we look forward to welcoming all Mums friends if they would like to visit .
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Review from M A (Son of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was welcomed into the home and has settled very well. The homemakers are all very caring and willing to help with whatever he needs. Meals are excellent. Rooms very good. Facilities excellent.
Reply from Val Foley, Customer Relations Manager at Elstow Manor Care HomeWe are so very grateful for your kind review . Dad has settled so quickly and is a pleasure to have living with us . You kind words will be shared with the team.
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Current Review Score: 9.8 (9.779)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Elstow Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.779 for Elstow Manor Care Home is calculated as follows: ( (453 Excellents x 5) + (85 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 552 Ratings = 4.779
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elstow Manor Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2025

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 26 Feb 2026

Please contact our home to discuss current availability, we would be delighted to support

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Awards / Recognitions (5)

Meet the Team (5)

Ramona

Ramona Stanciu

Job Title: Registered Home Manager Joined: 2024

Ramona has worked in private health care since 2014, beginning her career as a nurse. With many years of experience in various roles managing care services for the residential and nursing sector, she joined Hamberley in September 2024.


"Elstow Manor Care Home is a great community filled with loving care, happiness and laughter. I am very proud to be part of such a dedicated team that continues to strive to deliver a first-class service in a stunning environment. I look forward to welcoming you to Elstow Manor."

Val

Val Foley

Job Title: Customer Relations Manager Joined: 2021

Val Foley began working in the care sector in 2019 and has been part of the Hamberley team since 2021. A real ‘people person’, Val enjoys supporting families and individuals to find the right care and support within Hamberley’s award-winning homes across Bedfordshire. Outside of work, Val enjoys attending the theatre, musical events and travelling.


“I am the first point of contact for families seeking care at Elstow Manor Care Home, and my goal is to ensure families feel at ease when embarking on the difficult journey into seeking care. I feel very passionate about giving all our residents the opportunity to live their best lives in our homes. I’d love to give you a tour so you can experience the Elstow difference for yourself.”

Gill

Gill Crow

Job Title: Business Administrator Joined: 2022

Gill joined Hamberley in September 2022 as a receptionist meeting and greeting at the front of the house.


She was then promoted to BAA before taking full responsibility as the home business Administrator in 2024.

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Oliver Waddington

Job Title: Wellbeing Coach Joined: 2021

Oliver has been the Wellbeing Coach at Elstow Manor since 2021 when the home first opened.

Nancy

Nancy Ndambiri

Job Title: Acting Clinical Lead Joined: 2024

Nancy has been a valuable member of the nursing team at Elstow Manor and is currently acting clinical lead in the home .

Frequently Asked Questions about Elstow Manor Care Home

What types of Care is Elstow Manor Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elstow Manor Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Elstow Manor Care Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elstow Manor Care Home to the centre of Bedford?

2.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elstow Manor Care Home to verify any information. View our terms and conditions. Elstow Manor Care Home has an Enhanced Service - more info.