Elstow Manor Care Home

My father is wheelchair bound and mother has dementia and coping with life has been trying for them and myself but moving into Elstow Manor has been a gentle transition. Change brings fear of the unknown but help has been at hand. From first introduction there’s been a willingness to accommodate personal needs and desires rather than treat everyone as if one size fits all. Within a short space of time my parents feel at home and I don’t feel distressed at leaving them there as if they have to fend for themselves but feel assured that real care and concern is at hand 24/7. Care seems massively expensive yet it’s a competitive business and Elstow Manor is making the effort to provide a good caring service to our loved ones who make up the community within the home.

We would just like to highlight and show appreciation to the home in which our mother now resides. Our mother has been in the home for just over two months now. She is really settling in to her now home. Our view of the home is modern, clean, tidy and a pleasant environment. The staff are excellent and so helpful. Entertainment is very good along with food quantity and of course quality! All around a very, as we would say, crisp and eye-catching home. Rooms are first class and modern, they are well set out and decorated. Very nice gardens and plenty of seating to take in the good sunny weather. Excellent. Ten out of ten.

Mum spent four weeks in restbite. Well she had a wonderful time. Mum said she was well looked after and that was evident when we all visited her. She has a few care needs and these were taken care of perfectly. I was concerned she would not be dressed in her usual matching clothes but I did not need to worry. Mum always looked perfect. We have to say the accommodation was 5 star. The food was lovely, Mum enjoyed every meal. Mum met and was cared for by some wonderful people and has said she looks forward to her next visit! That is all we as her children, grandchildren and great grandchildren could ask for. Thank you for your help and consideration every step of the way from our first viewing to mums first and last day. We would say the care has reflected in the costs. Thank you so much.

Having visited many residential homes during my working life. I was very concerned when my husband had to go into care due to dementia. I needn't have worried as the staff at Elstow Manor are so kind and considerate. All the staff talk to him and listen to his nonsense so he feels valued and amongst friends. They are able to let him do what he wants, without confrontation which keeps him content and stops him from becoming frustrated. I am very pleased with the standard of care which enables me to leave him knowing that he is happy and well looked after.

My uncle moved in following the death of his wife and has settled in well. The staff are friendly and caring. The food is good and the general layout of the home and the gardens gives him the chance to be sociable or to spend time quietly in his room. On the whole, a good place to retire to.

Overall, it's been a very positive experience. My dad stayed for respite for four weeks. The staff, on the whole, were kind, compassionate and caring. Management and support were superb. The facilities were excellent.

My mum moved into Elstow Manor a few months ago. Understandably, it took a while for her to settle, but now she tells us it feels like 'home' and she is very happy there. She has a lovely room and outdoor patio with her pots and flowers. Caring staff are on hand to provide all the care she needs or enable her to keep her independence, where she can. She enjoys the luxurious spa baths, the regular hairdresser visits and is starting to engage with more of the activities available for residents to participate in. It has been especially beneficial for Mum to have daily access to qualified nursing staff who are able to sort out any health issues very promptly and seem to have very good links with the local GPs. All of the staff and residents are lovely and Mum is starting to build great relationships with them as they get to know her. It is always a pleasure to visit her at Elstow Manor and it is an enormous relief to the family to know she is safe and cared for 24/7.

My aunt, well Godmother, got to a stage in her life where she needed full-time care. Having been to hospital and then discharged to a care(less) home she moved here. You could not find anywhere that cared and made her happier. The help and communication were exemplary, taking the time to set up a video call to speak to my 92-year-old mother was so wonderful. Such a shame we are so far away but so grateful I know she is being looked after.

Very pleased with the care and attention my mother receives. Everyone is so kind to her and if there is a problem they inform me straight away. This is a lovely home and is kept beautifully. I could not ask for anymore better for my mother.

I have nothing but praise for all of the staff, facilities and organisation of Elstow Manor. My mum and the family were very concerned when Mum went into Elstow Manor, but after just a few weeks she had settled very well. The homemakers are all lovely and mum doesn't want for anything. The food is excellent and mum has said it's like staying in a 5-star hotel. Although when she first arrived there weren't many residents, the staff still made sure that there were plenty of things to do including quizzes (Mum's favourite), singers, a pianist and several visits from people with their dogs and other animals. The outside space is lovely and Mum is lucky enough to have her own little patio area with outside seating.

Mum, has been living at Elstow Manor for the past few months. Mum has been in other care homes in the past for short periods for respite care. Elstow Manor is by far the best home she has stayed in. Given the home has only just been constructed, the facilities are excellent and modern - accessible bathrooms, wide corridors and spacious seating areas. There are also plenty of spaces for us to visit and see Mum, including an easy-access garden and downstairs cafe (seating area). The staff are friendly and seem to understand how to take care of Mum and look after her. We have no personal experience of the food, but Mum seems to enjoy it. Would recommend to others.

My Dad moved to Elstow Manor a year ago, he had been in a previous home but this was not a nice place. I contacted Elstow Manor to enquire, the staff at this time were so helpful. On the day my Dad moved in the staff were so welcoming he immediately settled and I feel so grateful for that. People do not understand the worry and stress it causes having to put a parent in a care home. I was so so stressed out. The staff kept me updated with his progress and I could actually kiss the manager for all she has done for our family. When we visit my Dad now it is a pleasure, my Dad who has dementia believes we meet him in a bistro. My Dad only ever says nice things about the home so you know he's happy. He recently had an Assessment and he told the social worker 'I have stayed in hotels all over the world but this is the best'. My Dad is sometimes difficult due to his mental health but unlike in the previous home, I don't feel responsible or like I should apologise for his behaviour. Thank you.

My father-in-law is a resident here. The care that he receives is beyond excellent. I have never seen him happier. Visiting him is so relaxing and he thinks it's "the best hotel he has ever stayed in". Thank you for looking after him so well.

Elstow Manor has been great for looking after my elderly Mum. The rooms are fantastic as are the daily organised activities and the meal times. All the staff are very helpful. The decor of the entire building is extremely tasteful and well maintained.

My godmother had a stroke, was in another care home for 11 months and there was no improvement of her speech and memory and she moved here just over 2 weeks. She is happier and able to make more conversation and remember my name. Elstow Manor is a very welcome, friendly place. I felt very welcome on every visit. Well done to all the staff and thank you for the hard work.

Wanted to celebrate my 60th birthday with my mother (resident at Elstow Manor) and family. Lovely dining room and excellent high tea was organised for us - highly recommend the catering provided and such a lovely setting. Thank you Elstow Manor staff!

Very friendly and caring staff. Home beautifully decorated and clean.

My mother has just returned home from staying at Elstow Manor for 5 weeks for Respite Care whilst we were away. She was worried about going in and being 'bored', but in fact was very happy there. It was air-conditioned and therefore cool inside the building during the very hot weather. The homemakers were truly excellent - really caring and kind, giving time to the residents. The food was great quality with fresh vegetables and with lots of fruit available throughout the day plus fresh fruit salads as options for desserts. There were activities planned - like baking, quizzes, entertainment and exercise classes, and a beautiful garden to walk around and sit in - and as the garden wraps around the building, there is always somewhere sunny and somewhere shady. Medication changes were managed well and communicated. To improve further: 1) empty bathroom bin and dust and clean bedroom more regularly. 2) enable a direct phone call to the bedroom rather than going through reception.

Our sister/sister-in-law seems very settled and happy. All of the staff that we have met are so lovely and caring. We feel that our relative is in a happy and safe environment.

A wonderful, near and caring place. A very well decorated building with very interesting common rooms for the residents.