Edenbridge Manor Care Home - Avery Healthcare

Mont St Aignan Way, Edenbridge TN8 5FA
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9.8 79 Reviews
  • Edenbridge Manor Care Home - Avery Healthcare, Edenbridge
Edenbridge Manor Care Home, a distinguished care residence in Edenbridge, showcases 85 opulent bedrooms spanning three levels. Its exceptional facilities, along with outstanding residential, respite and dementia care services, position it as a premier choice in the Edenbridge community.

Experience the convenience of companion suites designed for couples, siblings, or close friends seeking a shared care home environment. The ground floor hosts the piano lounge, an elegant space for socialising or unwinding. The Stonebridge Café serves delightful refreshments throughout the day, and residents can find tranquillity in the well-appointed library.

On the first floor, the balcony offers breath-taking views of the surroundings, providing an ideal setting for enjoying warm summer days. Indulge in pampering amenities on the second floor, featuring a hair salon, spa, and therapy room for residents to relish some 'me-time' with a glass of bubbly!

Adding to the allure, the Edenbridge care home boasts a state-of-the-art cinema room on-site, presenting a diverse selection of films daily to ensure entertainment for all.
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Care Provided by Edenbridge Manor Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1680 – £1780
  • Self-Funded Residential Dementia Care: £1680 – £1780
  • RESPITE Self-Funded Residential Care: from £1780
  • RESPITE Self-Funded Residential Dementia Care: from £1780

These prices are only a guideline, please contact Edenbridge Manor Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Edenbridge Manor Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Edenbridge Manor Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Anda Schinteie (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 59+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)
  • Single Rooms with Ensuite Wet Room (85)

Edenbridge Manor Care Home - Avery Healthcare Reviews (79)

9.8

Edenbridge Manor Care Home - Avery Healthcare has a Review Score of 9.8 (9.759) out of 10, based on 28 reviews in the last 2 years.
Over all time Edenbridge Manor Care Home - Avery Healthcare has 79 reviews.

Overall Experience
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Review from S L (Daughter of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is being very well looked after at Edenbridge Manor and is happy and settled there. The staff are very caring and she is treated with great respect. There is always a calm and pleasant atmosphere when I visit and the facilities and meals are very good too. We have had a couple of internal
communication issues, but they have been resolved quickly.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareThank you for taking the time to leave us a review of our lovely home, I will pass on your comments to the staff. Kind regards
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Review from L S (Daughter of Resident) published on 25 July 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mum was here for six weeks. The home is like a hotel and feels very luxurious. The staff are lovely, polite, caring and helpful (lot of agency staff). Mum was on the top floor so the food was brought up from downstairs. By the time it reached her (on a cold plate), it was cold. She didn't like the
meals and at one point we brought in microwave meals for her. A Ploughman's supper consisted of half a slice of processed ham, a thin slice of corned beef, a 50p size brie and a roll, she had to ask for butter! Other residents complained too but it wasn't resolved. Housekeeping wasn't great. She had to ask for her bed and towels to be changed after two weeks as there was no sign of it being done, cleaning was intermittent and the bins were not emptied regularly. When mum cut her leg there was not a first aid kit, no plasters or bandages available, the carer found her one from her handbag! The laundry lost a pair of her trousers and one wash wasn't ironed. Major improvement needed.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareThank you for your positive comments regards to our lovely and polite team. I am sorry to hear you are very disappointed with the level of service mum received whilst in our care. Our aim is to provide the best possible experience to those we support and it is something we take very seriously, so thank you for bringing this to our attention. Your comments are much appreciated and each area of your feedback is being investigated with the heads of each department and senior management team. Please be assured this is not up to our usual high standards that we take pride in at Edenbridge Manor and every effort will be made to ensure we learn from this experience in the future. We will contact you directly to address the content of your email. Kind regards.
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Review from D S (Son of Resident) published on 21 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Lovely building, rooms and people as care staff, caring, smiley, they mean well. But it is very important to note that, despite their clothing, there are no nurses on staff at all! It's a residential care home', they hammered this home, when they came to me to tell me her residency has been terminated.
I
would love to show you the letter sent to me, but sadly on this platform, I can't, maybe on another social media platform. The deputy manager, admitted, that they had a number of residents that they could no longer cope with and were similarly being asked to leave! My mum, is not aggressive or angry, as some with dementia can get. She has become immobile, needs help into a wheelchair and eating, and her legs have a skin infection. With no nurses on staff they can't change the bandages. They have issued a letter advising me the final date of her residency will be the 20th of June. If your loved one will need a nurse at any stage, or more care than they do now, please look elsewhere.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareThank you for commenting on our lovely building and staff. As a residential home, we take great care in undertaking a full assessment, to ensure we can meet future residents' needs, this is a crucial part of understanding our new residents and ensuring we do not accept anyone who requires nursing care as this would not be in anyone's best interest. All our resident's needs are ongoingly reviewed as they can change over time. You'll see as per 2.4 of the signed residency agreement that it states this is reviewed monthly. It was, sadly, identified that we were unable to meet mum's needs and therefore in her best interest to be moved onto another type of home. These decisions are never taken lightly but our residents' welfare is paramount. We are sorry that as a result of mum's needs changing we had to give notice but I hope that you can understand this decision was made in her best interest as we are a residential and dementia care home that are unable to meet nursing needs, Kind regards, Jane.
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Review from D D (Friend of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Edenbridge Manor Care Home does not feel like a care home, more like a very fine hotel. All the staff I met were welcoming. Friendly, professional and very helpful. Thank you.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareThank you so much for leaving us this review, I will pass this on to the team who will be delighted to hear this. Kind Regards
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Review from J D (Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic facilities, professional staff. Outstanding care and consideration to all residents - highly recommended.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareThank you for the amazing review, It was a pleasure to have your wife stay with us. I will pass this on to the team. Kind Regards
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Review from B B (Respite Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring staff, excellent facilities, lovely food especially the soups! Nice light, airy rooms. Easy for visitors to come any time. I was in after an ankle operation and was able to manage very well after a day or two.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareThank you for leaving such a lovely review, I will pass on your compliments to all the staff, We are so glad you enjoyed your stay with us. Kind regards.
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Review from Kenneth F (Brother of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the overall ambience. Pleasant atmosphere created by all the staff. The building and surroundings deserve special praise to complete the experience.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareThank you for the lovely review of our home, your comments will be shared with the team. Kind Regards, Jane
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Review from Valerie F (Sister-in-law of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the home, it's been a pleasure to visit my sister-in-law. Everybody is very friendly and helpful.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareThank you for your review of our home, Always a pleasure to see you, Kind regards.
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Review from A B (Son of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial visit and tour where we have seen our residents' health and environment dramatically improve. As a dementia patient who is wheelchair bound I am and continue to be very pleased about how he is treated and looked after in a genuine fashion. The staff are attentive and caring. My father
has become more alert and active and he sees more of the day despite his dementia clearly advancing to the point that he cannot recognise anyone anymore. But he is safe and cared for that is truly marvellous.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareThank you for leaving us this review, We are so pleased you are happy with your father's care and we are so happy to hear he is happy here.
Kind regards.
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Review from A F (Daughter of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is lovely here, so friendly and welcoming. My dad is so happy here and enjoys meeting and talking to everyone. The standard of care is high and everyone here is well looked after. Everyone from the carers to the staff knew all the resident's names. After looking at lots of other care homes
this one is definitely the best one for everything you need for your family members to be cared for.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareThank you for taking the time to leave a lovely review. It is our pleasure to take care of your dad, he is a much-loved member of our family.
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Review from J T (Daughter of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are caring and treat mum as an individual. When mum became unwell they provided excellent care for her and her family members. It is such a relief to know mum is safe and well cared for in the last years of her life.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareThank you for taking the time to leave such a lovely review. Mum is a much loved member of our family so glad she's being well cared for here at Edenbridge Manor. Kind Regards.
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Review from I C (Son of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always very attentive and caring. Always looking to help. Full range of activities keeps the residents happy and entertained.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareThank you for taking the time to leave us a review, we are so glad to hear you are happy with the service provided. Kind regards
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Review from Michael H (Son of Resident) published on 29 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is well looked after.
The staff are excellent and treat him well.
More could be offered in the way of activities.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareThank you for taking the time to leave us a review. We value your feedback and will look at the activities offered. We are delighted to hear your dad is happy with us here. Kind Regards.
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Review from Sue K (Daughter of Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A family meal to celebrate Dad's birthday at Edenbridge Manor. The staff as usual were helpful and supportive. The meal was hot and tasty and catered for our allergies and dietary requirements. All the staff treat Dad with respect. He has settled well into his new home.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareWe are so happy Dad has settled in well & that you enjoyed the meal, we hope to see you all again soon, Kind Regards
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Review from A W (Friend of Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was visiting a friend at Edenbridge Manor and I was pleased with what I saw. It is kept very clean, the staff are very helpful and pleasant and the people staying seem happy.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareWe are delighted that you had a good visit with your friend, We hope to see you again soon, kind regards.
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Review from I N (Friend of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't say very much; this is only my second visit. I have enjoyed my visit and was very well looked after by the staff. I have found the staff to be very accommodating to us and to our friend.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareThank you for taking the time to leave a review; I'm happy to hear you are being looked after as a visitor. We hope to see you again soon.
Kind Regards.
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Review from G L (Partner of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
According my partner, everything was satisfactory. He found the staff extremely helpful. Had a lovely bright room which I am sure was kept clean. His washing was done every day and his meals were served in his room. They complied with all his wishes and needs. It was like a hotel, I was very impressed.
My grateful thanks to everyone.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareThank you for taking the time to leave us a review, I am delighted to hear your partner had a pleasant stay, Kind Regards
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Review from R C (Son of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arranged for a family Sunday lunch to celebrate my father's birthday. The staff could not have been more helpful and kind. The chef was very kind, accommodating various requirements. General care for my father has been brilliant, all the staff we have been in contact with have been kind, considerate,
caring and helpful. Feel that our father is in the best place and that he is being treated well, with kindness and compassion.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareThank you for taking the time to leave us such a lovely review, it was our absolute pleasure to provide lunch for you and your family. We hope to see you again for lunch soon. Kind Regards.
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Review from C S (Friend of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We came to visit a friend recently admitted to the home, going to the dining room with her for lunch. Obviously, our experience of Edenbridge Manor from one visit is limited. We arrived at about 12 noon and left at about 3 pm. I cannot comment on all the issues below.
We were impressed with the variety
of the menu, what I had was pleasant and tasty though the portions seemed all one size, which was a waste as far as our friend was concerned. We had been able to book a lunch with ease, though we gave little notice, phoning only the previous afternoon. The staff is very friendly.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareThank you for taking the time to leave us a review, We are glad you enjoyed your lunch with us and hope you will be back soon, kind regards.
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Review from F W (Friend of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we visited our friend today, I was most impressed by what I saw. We had an excellent lunch in the well-appointed dining room. Good attention to my one food 'allergy' and helpful service. The portions were a sensible size for elderly people, whose appetites are often small. Staff were on hand to
answer queries and were pleasant and friendly. Visitors and residents were all treated with friendly respect. Thank you.
Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery HealthcareThank you for taking the time to leave us a lovely review, we are delighted you enjoyed your lunch with us, we hope to see you again soon, kind regards.
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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Edenbridge Manor Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.759 for Edenbridge Manor Care Home - Avery Healthcare is calculated as follows: ( (278 Excellents x 5) + (36 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 328 Ratings = 4.759
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Edenbridge Manor Care Home - Avery Healthcare is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Jane

Jane Henri

Job Title: Customer Service Manager Joined: 2022

I Joined Avery in May 2022 as a Customer Service Advisor and been in my current role since September 2023.
I am passionate about giving good customer service, I love the Home, Staff & Residents.

Susan

Susan Goldsmith

Job Title: Team Leader Joined: 2021

I Joined Avery when we opened in 2021 as a Senior Carer for night shifts. I switched to days when I became a Team Leader six months later. I have recently been promoted to Unit Manager.


My Family are everything, I love Stitch, playing cards & Singing, You will often hear me before you see me.

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