Edenbridge Manor Care Home - Avery Healthcare

Mont St Aignan Way, Edenbridge TN8 5FA
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9.7 74 Reviews
  • Edenbridge Manor Care Home - Avery Healthcare, Edenbridge
Edenbridge Manor Care Home, a distinguished care residence in Edenbridge, showcases 85 opulent bedrooms spanning three levels. Its exceptional facilities, along with outstanding residential, respite and dementia care services, position it as a premier choice in the Edenbridge community.

Experience the convenience of companion suites designed for couples, siblings, or close friends seeking a shared care home environment. The ground floor hosts the piano lounge, an elegant space for socialising or unwinding. The Stonebridge Café serves delightful refreshments throughout the day, and residents can find tranquillity in the well-appointed library.

On the first floor, the balcony offers breath-taking views of the surroundings, providing an ideal setting for enjoying warm summer days. Indulge in pampering amenities on the second floor, featuring a hair salon, spa, and therapy room for residents to relish some 'me-time' with a glass of bubbly!

Adding to the allure, the Edenbridge care home boasts a state-of-the-art cinema room on-site, presenting a diverse selection of films daily to ensure entertainment for all.

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Care Provided by Edenbridge Manor Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Other Care Provided

Good to Know

  • Person in charge
  • Tom Parry (Regional Director)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Edenbridge Manor Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,650
  • (these prices are only a guideline, please contact Edenbridge Manor Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Edenbridge Manor Care Home - Avery Healthcare Reviews (74)

Total of 74, showing 21-40
9.7

Edenbridge Manor Care Home - Avery Healthcare has a Review Score of 9.7 (9.712) out of 10, based on 36 reviews in the last 2 years. Over all time Edenbridge Manor Care Home - Avery Healthcare has 74 reviews.

Overall Experience

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Review from Valerie F (Sister-in-law of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the home, it's been a pleasure to visit my sister-in-law. Everybody is very friendly and helpful.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for your review of our home, Always a pleasure to see you, Kind regards.


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Review from A B (Son of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial visit and tour where we have seen our residents' health and environment dramatically improve. As a dementia patient who is wheelchair bound I am and continue to be very pleased about how he is treated and looked after in a genuine fashion. The staff are attentive and caring. My father
has become more alert and active and he sees more of the day despite his dementia clearly advancing to the point that he cannot recognise anyone anymore. But he is safe and cared for that is truly marvellous.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for leaving us this review, We are so pleased you are happy with your father's care and we are so happy to hear he is happy here.
Kind regards.


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Review from A F (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is lovely here, so friendly and welcoming. My dad is so happy here and enjoys meeting and talking to everyone. The standard of care is high and everyone here is well looked after. Everyone from the carers to the staff knew all the resident's names. After looking at lots of other care homes
this one is definitely the best one for everything you need for your family members to be cared for.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to leave a lovely review. It is our pleasure to take care of your dad, he is a much-loved member of our family.


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Review from J T (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring and treat mum as an individual. When mum became unwell they provided excellent care for her and her family members. It is such a relief to know mum is safe and well cared for in the last years of her life.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to leave such a lovely review. Mum is a much loved member of our family so glad she's being well cared for here at Edenbridge Manor. Kind Regards.


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Review from I C (Son of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always very attentive and caring. Always looking to help. Full range of activities keeps the residents happy and entertained.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to leave us a review, we are so glad to hear you are happy with the service provided. Kind regards


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Review from Michael H (Son of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is well looked after.
The staff are excellent and treat him well.
More could be offered in the way of activities.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to leave us a review. We value your feedback and will look at the activities offered. We are delighted to hear your dad is happy with us here. Kind Regards.


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Review from Sue K (Daughter of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A family meal to celebrate Dad's birthday at Edenbridge Manor. The staff as usual were helpful and supportive. The meal was hot and tasty and catered for our allergies and dietary requirements. All the staff treat Dad with respect. He has settled well into his new home.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

We are so happy Dad has settled in well & that you enjoyed the meal, we hope to see you all again soon, Kind Regards


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Review from A W (Friend of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was visiting a friend at Edenbridge Manor and I was pleased with what I saw. It is kept very clean, the staff are very helpful and pleasant and the people staying seem happy.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

We are delighted that you had a good visit with your friend, We hope to see you again soon, kind regards.


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Review from I N (Friend of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say very much; this is only my second visit. I have enjoyed my visit and was very well looked after by the staff. I have found the staff to be very accommodating to us and to our friend.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to leave a review; I'm happy to hear you are being looked after as a visitor. We hope to see you again soon.
Kind Regards.


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Review from G L (Partner of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

According my partner, everything was satisfactory. He found the staff extremely helpful. Had a lovely bright room which I am sure was kept clean. His washing was done every day and his meals were served in his room. They complied with all his wishes and needs. It was like a hotel, I was very impressed.
My grateful thanks to everyone.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to leave us a review, I am delighted to hear your partner had a pleasant stay, Kind Regards


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Review from R C (Son of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arranged for a family Sunday lunch to celebrate my father's birthday. The staff could not have been more helpful and kind. The chef was very kind, accommodating various requirements. General care for my father has been brilliant, all the staff we have been in contact with have been kind, considerate,
caring and helpful. Feel that our father is in the best place and that he is being treated well, with kindness and compassion.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to leave us such a lovely review, it was our absolute pleasure to provide lunch for you and your family. We hope to see you again for lunch soon. Kind Regards.


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Review from C S (Friend of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We came to visit a friend recently admitted to the home, going to the dining room with her for lunch. Obviously, our experience of Edenbridge Manor from one visit is limited. We arrived at about 12 noon and left at about 3 pm. I cannot comment on all the issues below.
We were impressed with the variety
of the menu, what I had was pleasant and tasty though the portions seemed all one size, which was a waste as far as our friend was concerned. We had been able to book a lunch with ease, though we gave little notice, phoning only the previous afternoon. The staff is very friendly.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to leave us a review, We are glad you enjoyed your lunch with us and hope you will be back soon, kind regards.


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Review from F W (Friend of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we visited our friend today, I was most impressed by what I saw. We had an excellent lunch in the well-appointed dining room. Good attention to my one food 'allergy' and helpful service. The portions were a sensible size for elderly people, whose appetites are often small. Staff were on hand to
answer queries and were pleasant and friendly. Visitors and residents were all treated with friendly respect. Thank you.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to leave us a lovely review, we are delighted you enjoyed your lunch with us, we hope to see you again soon, kind regards.


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Review from Z P (Daughter of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Edenbridge Manor. She is well cared for and thoroughly enjoys the food. The entire home is exceptionally clean and well-maintained. All the staff are wonderful, friendly and caring. The facilities are top-notch. If I had to mark anything down it would be internal communication but
that can happen in any institution with staff on shift. We spent some time looking for a suitable care home. We knew Edenbridge Manor was the right one as soon as we walked through the door.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for your review of Edenbridge Manor Care Home and for your amazing rating. We are delighted to hear how satisfied you are with our home and the facilities on offer. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Kind Regards, Jane


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Review from Nigel C (Cousin of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin at 99 years old went to Edenbridge Manor Care Home whilst renovations were carried out at her house. The whole experience from initial contact, through assessment to arriving and being met by the Edenbridge team, was very relaxing and stress-free. The assessment was very thorough and handed
with sensitivity. I would highly recommend Edenbridge. The room was well laid out with excellent facilities in the toilet/wet room. The staff were excellent and on hand 24/7 for all her needs.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. I will be sure to pass your kind comments on to the rest of the staff team. Best wishes.


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Review from P C (Son of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, all staff are approachable, friendly and ready to help.
They anticipated the needs of residents and the needs of families.
Proactive in dealing with issues.
Exemplary care.

Reply from Jane Henri, Customer Service Manager at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us, and I will be sure to pass on your kind words to the rest of the team. Best wishes.


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Review from Janet R (Friend of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was at Edenbridge Manor Care Home for a few hours, only visiting a resident. I have completed the ratings as far as I could but I have left some blank as I was not in a position to comment. The environment was warm, comfortable and calm. Akin to a high-class hotel. The rooms were spotless and very
well-appointed. The public areas were warm and inviting. I spoke to a few residents who seemed very satisfied with the care and service. The outside areas were tidy and the patio area was inviting. What staff I encountered, were friendly and helpful. Overall, I was very impressed with the luxurious ambience of the establishment. I was particularly pleased to see a piano was available and could be used by anyone to play.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us, and I will be sure to pass on your kind words to the rest of the team. Best wishes


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Review from Terry C (Respite Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely high standard right throughout. The nursing staff were excellent. The premises were immaculate so too was the food.

Reply from Sarah Goswell, Marketing Assistant at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to provide an exemplary level of care. I will be sure to pass your kind comments on to the rest of the staff team. Best wishes.


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Review from D N (Friend of Resident) published on 19 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought I would pop in and say hello to my friend's parents who I have known since childhood, l am so pleased I did they both looked so well, they told me how helpful the staff are and how much they enjoy the food, I was offered a coffee while I was there which I thought was a nice touch, the home
is like a hotel, very clean with great facilities. They told me they love going out in the minibus another nice touch. It is so nice to see them enjoying this chapter of their lives.

Reply from Sarah Goswell, Marketing Assistant at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home in Edenbridge and for your amazing 5-star rating. We are delighted with how pleased you were with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is also pleasing to hear that the choice of activities provided by our well-being team are so well received. I will be sure to pass on your kind words to the rest of the staff team. Best wishes.


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Review from Theresa B (Friend of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited this home prior to my friends discharge from hospital. I was so impressed I told her daughter and she too was amazing at the place. My friend has now been a resident for over a year and she has blossomed. The care team are amazing. Very caring and supportive. I feel very happy that she is
so well looked after. Keep up the good work Edenbridge Manor.

Reply from Rachel Aran, Marketing Administrator at Edenbridge Manor Care Home - Avery Healthcare

Thank you for taking the time to review Edenbridge Manor Care Home and for your amazing 5-star rating. We are delighted to hear that your friend has 'blossomed' since being a part of our loving care community. Our staff team go over and above the standards on a daily basis in order to provide an exemplary level of care. Your feedback is much appreciated. Best wishes


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Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for Edenbridge Manor Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Edenbridge Manor Care Home - Avery Healthcare is calculated as follows: ( (328 Excellents x 5) + (71 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 416 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Edenbridge Manor Care Home - Avery Healthcare is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (5)

Jane

Jane Henri

Job Title: Customer Service Manager

Joined: 2022

I Joined Avery in May 2022 as a Customer Service Advisor and been in my current role since September 2023.
I am passionate about giving good customer service, I love the Home, Staff & Residents.


Susan

Susan Goldsmith

Job Title: Team Leader

Joined: 2021

I Joined Avery when we opened in 2021 as a Senior Carer for night shifts. I switched to days when I became a Team Leader six months later. I have recently been promoted to Unit Manager.


My Family are everything, I love Stitch, playing cards & Singing, You will often hear me before you see me.


Michelle

Michelle Coburn

Job Title: Head Houskeeper

Joined: 2022

I started working at Edenbridge Manor in June 2022. Previous to this I was an Early Years Educator. I worked looking after young people from the ages of six months to pre school.
I am a mother to of three, a daughter Victoria and two sons Oliver and Charlie. all three have given me five beautiful grandchildren ranging from a year to seven.
I live in Edenbridge with my partner, my son, his partner and their daughter and my granddaughter Grace.
I work a full time position as Head Housekeeper, but in my spare time I like to read and crochet, but my most favorite thing to do is to go on holiday and explore what other countries and cultures have to offer.


Steven

Steven Watts

Job Title: Head Chef

Joined: 2023

I Joined Edenbridge Manor as a Sous Chef in March 2023 and Became Head Chef in November.
I have been a Chef for 20 Years.
I was based in Holland for 10 years moving back to the UK in 2008. I love Motor Sports especially Formula One


Becca

Becca French

Job Title: Activities & Wellbeing Coordinator

Joined: 2022

My name is Becca and I am the Well-Being & Activities Co-ordinator at Edenbridge Manor.
I started in October 2022 as a Care Assistant, then took on my current role in March 2023.
I live in Edenbridge with my husband, and we have a greyhound called Georgie.
When I’m not working I enjoy walks with my dog, cooking and watching movies, I love a good rom com or superhero film!
I enjoy listening to music and love to dance ??